Cornerstone MIAMI UNIVERSITY FINANCE AND BUSINESS SERVICES
WORKDAY SUPPORT
Getting Help When You Need It Randy Hollowell Now that Workday is up and running at Miami, it is important for you to be aware of how you can get assistance if you need it. The best option for getting help with Workday is to enter a ticket using our support ticketing system TeamDynamix (TDX). Simply go to MiamiOH.edu/workdaysupport and complete the form. Your issue will be triaged and addressed as quickly as possible. The form allows you to choose the type of assistance you are seeking, including: • • • • •
General Workday questions Log-in issues Data issues Integration problems Security profile changes
Please visit the Workday task center in myMiami which includes links to all of the valuable Workday resources we have at our disposal, including the program website at MiamiOH.edu/workdayinfo, and our project email for general questions at Workdayinfo@MiamiOH.edu.
Refresher, Training, and Drop-in Drop-in and refresher training sessions will be announced and available frequently in the coming months as we get used to the system. Stay tuned for future announcements on timing, location, and registration.
Thank You!
We also want to spend a moment and thank all of the people around the university who have contributed to the success of this transition to Workday. It has been a huge accomplishment, one that is almost too big for words, and one that will serve us well, far into the future. THANK YOU! Also, a big thanks to YOU for your patience and understanding as we navigate this substantial university-wide change.
Wondering if your Miami system is impacted? Check out the Impacted Miami Systems section of the Workday Info website.