Introducing our new look FOCUS, CSIA's quarterly magazine.
In this issue of the new FOCUS, our quarterly magazine, we speak with Danielle Larkins about the ASEAs judging process and the core values that are needed at the heart of the customer service sector.
Adam Centorrino explores the need for customer service-centric cultures and I take a look at the importance of the human element as the world shifts up a technological gear.
We look forward to seeing you at the ASEAs gala dinner on the November 1st and we will continue to keep you up to date on what’s happening in customer service locally, nationally and abroad!
Enjoy reading the magazine!
