CASE STUDY
MAJOR HEALTH SYSTEM EXECUTES APPOINTMENT REMINDERS
HOW?
major U.S. health WHO? Asystem.
WHAT? The health system wanted a new communications system that allowed them to easily change their appointment reminder strategy. The patient access team needed visibility into how patients were engaging with notifications by channel.
RESULTS
8.5% Reduction In no-show rates
The health system implemented CSG’s Hosted As-a-Service IVR cloud and messaging solution. The system sends smart, automated appointment confirmation/reminder messages via each patient’s preferred channel (outbound voice or SMS). The solution reduces over communicating with patients by understanding which departments and channels are involved—and coordinating communications appropriately.
The health system saw a significant decrease in no-show rates, boosting revenue.
60%
Increase In confirmation rates
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$5M
Net revenue impact (annualized) for all 125 clinic locations