Enhancing Healthcare Outcomes
Supporting more than 500 million end users globally with PROACTIVE engagement solutions No-shows: they hinder not only patient outcomes, but also the success of the health system. When the average outpatient appointment is worth $150 in revenue, and the typical physician sees 20 patients a day, a no-show rate of 18 percent can cost the provider $11,700 per month – $140,000 annually – for that one physician. Automated appointment reminders, however, can reduce no-show rates by 5–10 percent, as we’ve found at CSG. That is a revenue gain of $39,000 to $78,000 per year, per physician, which is why providers prioritize these solutions.
We support more than 900 clients in 124 countries including leaders in the health insurance, provider and healthcare manufacturing space.
1.5B INTERACTIONS PER YEAR
Reaching more than half of all U.S. households
CSG Customer Success Story A leading healthcare IT company is helping its medical practice clients minimize no-shows and boost patient engagement using CSG solutions. The company, which has been a CSG partner since 2018, employs CSG’s voice and SMS messaging to send appointment reminders from 100,000 physicians across 15,000 practices. These HIPAAcompliant services help ensure patients receive the care they need and achieve better health outcomes. But an all-digital system does not cover every patient – the company still needs to reach underserved and geriatric populations. The company also uses CSG’s print capabilities, enabling physicians to send more than 13 types of physical campaigns to patients, from billing statements to birthday greetings to immunization reminders. The company’s partnership with CSG gives it every tool to engage diverse patient populations, helping medical practices stay productive in a rapidly changing world.
>77M >88B DOCUMENTS PRINTED PER MONTH Top 10 USPS First Class Mailer
IN TRANSACTIONS PROCESSED Process 355 million annual credit card payments and 552 million ACH payments
ISO 27001:2013 CERTIFICATION Core competencies also encompass PCI DSS, NIST, HIPAA, GDPR and CCPA
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