Spark New Zealand Spark increases speed to market and reduces costs with CSG Client Overview Spark is New Zealand’s largest telecommunications operator, providing mobile, broadband, fixed line and digital services to consumers and businesses. Spark leads the market in broadband with 695,000 retail subscribers and 2.51 million total mobile subscribers. Executive Summary In the last six years, Spark has undergone intense transformation. The company rebranded and changed its name, reengineered its internal IT systems, restructured into an Agile organization, and reinforced its commitment to lead with wireless services. 2013 saw Spark embark on a three-year journey to rebuild its internal IT systems, with the goals of improving time to market and reducing opex. In 2018, Spark embraced a company-wide agile methodology to improve market responsiveness and increase employee engagement. Leveraging CSG’s industry expertise and convergent charging and billing solution to improve time to market, Spark delivers on its core purpose to help all of New Zealand win big in a digital world. A History of Innovation Before deploying CSG Encompass, Spark had to rearchitect its billing function whenever it wanted to offer a new product. Turning to CSG for a convergent charging and billing system, Encompass allowed Spark to quickly offer new products, configuring offers without needing new code.
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Spark uses Encompass to manage different products, such as supporting prepaid and postpaid plans from one solution. This convergent solution allowed Spark to respond to the demands of the fast-maturing New Zealand mobile market. With Encompass, complex scenarios are simplified, like sharing data across mobile devices in an account or free calling circles for otherwise unrelated customers. This allows Spark to tap into lucrative market segments. “Whether you use prepaid or postpaid plans is just a payment choice,” says Paul Adamson, Domain Chapter Lead for Billing. “You should be able to get the same products and the same features on both, and that’s what we’ve achieved.” Converging prepaid and postpaid means Spark doesn’t have to build the solution twice—or more—each time the company has a new offer. With a convergent solution, Spark can reduce opex with fewer systems to operate and maintain. And the billing and customer service teams only needs to know how to manage one system, reducing the skill sets required, training time, and optimizing resource utilization.
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