Strategic Plan 2025 2030
Executive Summary from the Agency Director Welcome to the General Services Agency’s Strategic Plan for 2025-2030! It is with great pride and optimism that I present this roadmap, crafted through the dedication and insight of our talented team, valued customers, and County partners. Building on our legacy of service excellence, this plan charts a bold course for the future, deepening our commitment to fulfill our GSA vision – to be the trusted strategic partner known for dedicated service, innovation, and expertise. At GSA, we are more than a service provider; we are a cornerstone for the County’s success, ensuring that every department, employee, and resident can thrive. Our mission – to provide essential services in support of County operations – drives us to foster resilience, sustainability, and collaboration in alignment with the County of Ventura’s vision to enhance community quality of life through operational excellence and a people-first approach.
OUR MISSION
Over the next five years, we will pursue three key areas: cultivating To provide essential a united, empowered workforce; strengthening customer services in support of partnerships with superior solutions; and stewarding the longevity of our staff, customers, and resources. These focus areas – One County operations. GSA, One Team; Customer Engagement; and Sustainability of Resources and Assets – anchor 9 objectives I invite you to explore and 6 Agencywide action items I am excited to unveil. Shaped by your input, these initiatives unite us, and will build teams to bridge our Agency departments, foster a culture of belonging, and achieve actionable goals. This plan reflects all of us. Emerging from a year of engagement, over 55 workshops, focus groups, and meetings, where every voice was heard and valued. This cross-agency collaboration truly built ownership and inclusiveness, igniting a passion and excitement to launch these new initiatives. We are an Agency ready for action, and I, for one, cannot wait. With your support, we will make Ventura County a place where innovation meets reliability, and every service embodies our tenets of integrity, stewardship, and partnership. These priorities are not just goals – they are promises to our staff, our customers, and the public we serve. Thank you for joining us on this journey. I invite you to dive into this plan and see how GSA is poised to lead with purpose, adapt with creativity, and serve with heart. Warm regards, David J. Sasek Director, General Services Agency
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GSA STRATEGIC PLAN 2025–2030
Serving Ventura County Nestled between the Pacific Ocean and rolling hills, Ventura County is a dynamic home to over 850,000 residents blending stunning landscapes with community spirit. From fertile farmlands to lively small businesses and breathtaking beaches to rugged peaks, it is a County alive with opportunity. Guided by its 2024-2027 Strategic Plan, the County pursues healthy, resilient communities, economic vitality, reliable infrastructure, and a sustainable future. Within this inspiring vision, the General Services Agency (GSA) proudly stands as the trusted in-house partner, strengthening County operations with integrated, seamless support for the success of the entire County family. GSA is Great Service Always, we serve great people, who deliver great service.
About the General Services Agency The General Services Agency (GSA) is the backbone of Ventura County’s operations, delivering essential services to County agencies. We take pride in our purpose to provide comprehensive support to those agencies and be their trusted strategic partner known for our dedication, innovation, and expertise. We are One GSA, One Team composed of 5 departments: Facilities and Materials, Fleet Services, Parks Department, Procurement, and Administration. From maintaining safe and welcoming facilities to managing a sustainable fleet, preserving our parks, and streamlining procurement, GSA’s support helps ensure the County government runs smoothly – empowering our colleagues to focus on what matters most: serving the people of Ventura County. Our pursuit is bold yet simple: to be the go-to team that anticipates needs, solves challenges, and enhances the quality of life for all residents. We achieve this through a talented workforce united by a culture of collaboration, shared vision, and a commitment to service excellence. Our values of integrity, communication, respect, and safety guide our daily decisions creating an inclusive environment with opportunity for an empowered staff to thrive and succeed. We hold ourselves accountable to the highest ethical and professional standards and listen and treat all with equal dignity. Whether it is procuring vital resources, protecting our natural spaces, or pioneering efficient business processes, GSA stands ready with professional expertise and a community-focused spirit. As we look to the next five years, we are excited to build on our strengths and embrace new opportunities. Aligned with the County of Ventura’s Strategic Plan for 2024-2027, we are dedicated to fostering a resilient, vibrant, and sustainable future. Our work supports a thriving economy, reliable infrastructure, and a workforce empowered to innovate – all while keeping the needs of our residents at the heart of everything we do. At GSA, Great Service Always is not just a promise – it’s our legacy and our path forward.
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MISSION To provide essential services in support of County operations.
VISION To be the trusted strategic partner known for our dedicated service, innovation, and expertise.
VALUES – Integrity – Hold ourselves accountable to the highest ethical and professional standards.
– Communication – Open, transparent, and close the loop.
– Respect – Listen and treat all with equal dignity.
– Safety – Psychological, workplace, and physical safety.
STRATEGIC FOCUS AREAS – One GSA, One Team – Our valued and committed workforce current and future.
– Customer Engagement – Serving great people, who deliver great services.
– Sustainability of Resources and Assets – Steward the longevity of our staff, customers, and resources.
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GSA STRATEGIC PLAN 2025–2030
Agencywide Goals, Objectives and Action Items GOAL Create an inclusive work environment with opportunity and purpose for an empowered staff to thrive and succeed.
OBJECTIVES Employee Enrichment – Attract, invest in, train and develop our staff. One GSA, One Team Branding – Collaborate around GSA services and brand by building business acumen, ensuring fiscal responsibility, and establishing cross agency synergy. Teamwork and Agency Satisfaction – Inspire a culture of shared goals with teamwork, mentorship, staff appreciation and recognition to drive collective success. Organizational Review – Internally evaluate work centers and workload structures to align resources to meet County requirements and expectations.
ACTION ITEMS Learning and Development – Create GSA training and leadership academy for professional growth. Classification and Benefits – Determine work centers service capacity, staff accordingly, and provide competitive compensation in accordance with County policies. GSA Onboarding – Create a welcoming, inclusive GSA onboarding program from request-to-hire to completion of probation.
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GOAL Be the first-choice provider for superior solutions and service excellence.
OBJECTIVES GSA Services Outreach and Promotion – Develop communication strategies to educate, align expectations, and advance relationships. Cultivate Partnership – Elevate GSA professional services, increase level of customer engagement and improve processes.
ACTION ITEM Customer Outreach – Elevate the understanding of GSA service capabilities by creating a GSA new orientation segment and starting or enhancing customer meetings.
GOAL Support the County’s resiliency goals to provide operational readiness.
OBJECTIVES Codify Resilience – Document, analyze/exercise, and preserve institutional knowledge for current and future environments. Future Proof – Infrastructure, technology, equipment and services, and natural resources. Technology Implementation – Advance or automate to enhance interaction with customers and remove operational waste.
ACTION ITEMS Forthright Role Responsibilities and Expectations – Understand and define primary expectations per GSA role and document workflow and work processes. Optimize Website – Integrate GSA data for an accessible, easy to maneuver, comprehensive web platform for continuous employee and customer engagement.
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GSA STRATEGIC PLAN 2025–2030
Agency Executive Leadership
David J. Sasek, P.E. Agency Director
J. Colter Chisum, P.E. Deputy Director PARKS DEPARTMENT
TRUSTED PARTNER Tom Hunt, P.E. Chief Deputy Director FACILITIES & MATERIALS DEPARTMENT
Known for our dedication, innovation, and expertise.
Cliff Chroust County Chief Procurement Officer PROCUREMENT DEPARTMENT
Christopher Melton, MLTM Deputy Director
Greg Bergman, CPA Administrative Services Director
FLEET SERVICES DEPARTMENT
ADMINISTRATION DEPARTMENT
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GSA Departments FACILITIES & MATERIALS Maintenance Mail and Inter-Office Mail Utilities Surplus Facilities Projects High Volume Scanning Custodial Creative Design Services Grounds Print Shop Security Services Records Retention Center Capital Renewal Warehouse and Inventory Business Support Services Management
FLEET SERVICES Light Duty Heavy Duty Motor Pool Body Shop
Up-Fit Shop Parts Shop Fuel Site Operations
PARKS DEPARTMENT Planning and Development Maintenance Ranger Operations Campgrounds and Community Centers Nyeland Acres, Oak View Park and Resource Center
PROCUREMENT Countywide Procurement County Procurement Card Program County Copier Program
ADMINISTRATION Fiscal Human Resources Information Technology
ventura.org/general-services-agency