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The
Current
A Publication of Cotton Electric Cooperative Inc.
“The Current - Informing Our Members Since 1957” VOLUME 67
June 14, 2024
NUMBER 10
Cotton Electric Cooperative earns an ACSI® 2023 Customer Satisfaction Award Cotton Electric is honored to have earned a 2023 Customer Satisfaction Award* from the American Customer Satisfaction Index (ACSI®) based on our member survey results. Members were asked to rate their overall satisfaction with us, how well we lived up to their expectations, and how well we measured up to their ideal co-op experience. While these were not the only questions in the survey, we included these specifically because they are the core components of the proprietary ACSI methodology. Cotton Electric’s ACSI score substantially outperforms the industry average score earned by publicly measured utilities reported in the 2023 ACSI
Energy Utility Study. This Award is a testament to Cotton Electric’s ongoing efforts to provide the best possible member experience. The 2023 Customer Satisfaction Award affirms that Cotton Electric’s hard work has been noticed by its members. Cotton Electric is grateful for its members and will continue to strive for excellence through constant dedication to improvement. *Award criteria are determined by the ACSI® and are based on customers rating their satisfaction in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.
Co-op employees empower Oklahoma athletes at annual event By Carli Eubank Over the years, a bond has grown between Oklahoma’s electric cooperatives and the Special Olympics Oklahoma (SOOK). Volunteers from Oklahoma’s electric co-ops gather at the annual competition with a shared value of two cooperative principles: Cooperation Among Cooperatives and Concern for Community. Among the volunteers were three from Cotton Electric Cooperative: Member Service Representative Kyle Graham, Purchasing Agent Adam Metcalfe and Journeyman Lineman TJ James. Graham and James have represented Cotton Electric at SOOK for the past few years. Each year, the competition brings new experiences, but the collective support and joy remains impactful. “The co-op family was really great this year and working with everyone was phenomenal,” James said. “SOOK is an amazing event to support, and the joy it brings the athletes is worth every bit of your time.” The number of volunteers with Oklahoma Association of Electric Cooperatives (OAEC) continues to grow each year, and this year a new record was set with more than 160 co-op employees. “This event is built on the help of volunteers, and they can always use more with the growing number of athletes each year,” Graham said. “I really enjoy the camaraderie between the co-op volunteers, athletes and their families, and more than anything, the environment the athletes create is one that would continue to draw anyone back on a yearly basis. There isn’t an event you can attend as impactful as SOOK.” One of Graham’s most memorable experiences at this year’s SOOK was an hourlong conversation with one of the older athletes from Stillwater while wait-
Oklahoma electric cooperative volunteers wait for the SOOK opening ceremony to begin. Photo courtesy of Oklahoma Association of Electric Cooperatives.
Power Cost Adjustment Calculated The power cost adjustment now being applied to bills mailed after June 1, 2024, is $0.01248 per kWh.
On a member’s average bill of 1,300 kilowatt hours (kWh), this will amount to a charge of $16.22 on the June bill.
May 2024 Temperature Extremes Day High Low Avg. 16 78 61 70 17 82 60 71 18 91 57 74 19 92 68 80 20 92 71 82 21 96 72 84 22 81 64 73 23 89 67 78 24 87 62 75 25 90 60 75 26 95 61 78 27 95 56 76 28 83 66 75 29 87 62 75 30 81 66 74 Source: srh.noaa.gov/oun/ 31 83 64 74 Average Daily High: 84 Average Daily Low: 61
Day High Low 1 80 62 2 79 62 3 83 64 4 79 57 5 77 60 6 86 65 7 84 52 8 85 66 9 81 54 10 80 53 11 79 54 12 67 57 13 79 58 14 85 53 15 89 60
Avg. 71 70 74 68 69 76 68 76 68 67 67 62 69 69 75
(Pictured left to right) Cotton Electric Member Service Representative Kyle Graham, Cotton Electric Purchasing Agent Adam Metcalfe, and Leisa James next to her husband, Cotton Electric Journeyman Lineman TJ James cheer on athletes at Special Olympics Oklahoma (SOOK). Photo courtesy of Oklahoma Association of Electric Cooperatives. ing on the opening ceremony. They visited about everything from bowling to WWE wrestling to OSU sports to monster trucks and how the athlete rode his bike to the arena from his apartment. “It was one of the most interesting conversations I’ve ever had, but it made for one of my favorite experiences I’ve had at SOOK,” Graham said. “It seems that each year I attend, I have a new experience that continues to draw me back, and I plan to continue going back each year I’m able to.” With the track and field events rained out on Thursday, co-op volunteers got to assist athletes participating in the indoor and motor skills events. The indoor morning events were particularly for younger athletes with more kid-oriented activities for them to participate in. For the motor skills competition, volunteers paired up with an athlete who uses a wheelchair and their coach to guide and encourage them through events, such as picking up and moving blocks, throwing balls, rolling on mats from one end to the other and more. After the competition, volunteers awarded their athletes with medals and trophies. Compared to the outside events, Graham shared how the motor skills events were a big change but provided more intimate experiences with volunteers and the athletes and their families. “When I was assigned to the individual athlete at the indoor games, I got to meet and speak with the athlete’s family and learn about them, as opposed to Continued on Page 6
Did You Know? Cotton Electric Cooperative offices will be closed July 4 for Independence Day. Emergency calls will be answered at 580-875-3351 or 800-522-3520.
Contact Us
Do you have a story idea for The Current, or do you need to place an ad? If so, let us know. We can be reached at 580-875-3351 or by email at TheCurrent@ cottonelectric.com. You can also drop us a line at Cotton ElecThe next issue of The tric Current, 226 N. Current should arrive in Broadway, Walters, OK mailboxes July 12, 2024. 73572.
Mission Statement Our mission is to safely deliver reliable and affordable power, provide excellent member service, and improve the quality of life in the communities we serve.