Cortica Cancellation Policy Last Updated June 14, 2023
Cancellation Policy At Cortica, we are dedicated to providing the highest quality of care and accommodating as many families as possible. Our cancellation policy ensures fair access to our services and allows us to offer sessions to families waiting for them when cancellations occur. Effective June 5, 2023, appointment cancellations with less than 72 hours’ (three days’) notice will incur a $50 charge. This revised cancellation policy better positions us to reallocate our resources as needed and ensure that those in need of care receive it in a timely fashion. Our previous policy resulted in numerous last-minute cancellations, which left us with unused appointment slots that could have been filled by other families in need. Please note that we will continue to be understanding and flexible in genuine emergencies or unforeseen circumstances. We ask that you communicate with us as early as possible so we can work together to reschedule appointments and make any necessary accommodations for your family. Please see below for some answers to questions you may have about our cancellation policy, and feel free to reach out to us with any questions or concerns.
Cancellation Policy FAQs 1. What is Cortica’s Cancellation Policy? Cortica requires at least three days’ (72 hours’) notice to cancel an appointment. This allows us to offer your slot to other families in need of our services.
2. Why does Cortica have these policies? To ensure consistent treatment, fair access, and optimal progress for all children under our care. These policies also support the needs of other families who can benefit from appointment openings. We thank you for your understanding and cooperation as we strive to help as many families as possible.
3. How can I cancel my appointment? You can cancel an appointment by emailing scheduling@corticacare.com or contacting our call center at 888-885-5068.