AGUA
OCTOBER 7, 2025
Dialing up Excellence: UBO Celebrated During Customer Service Week
October 6-10 marks Customer Service Appreciation Week, and Mayor Guajardo took the opportunity to recognize the dedicated team at the Utility Billing Office (UBO) for their commitment to serving our community. With 45 employees working tirelessly behind the scenes, this CCW division ensures that our utility operations run smoothly throughout Corpus Christi.
UBO handles approximately 14,000 customer service calls each month while generating around 108,000 bills monthly. This tremendous workload requires patience, professionalism, and a dedication to helping customers navigate their utility needs. Whether residents are calling with billing questions, setting up a new service, or seeking assistance with their accounts, UBO is there to provide that support
We extend our gratitude to every member of UBO for their hard work and commitment to customer service excellence. Thank you for representing the City of Corpus Christi and Corpus Christi Water with such professionalism and care for our customers!
I feel honored to work with the UBO team everyday. When there is a challenge – we put our heads together and consider the best solution. In a very complex and fast-paced environment, the UBO team remains focused on the most important thing – taking care of our customers.
- Reba George, Assistant Director of Support Services
The Pipeline - October Training
The Pipeline - October Training
In-person (Choke Canyon)
Oct. 14 Defensive Driving Course, 1:00 p.m.
Oct. 28 CPR, 8:00 a.m.
Oct. 27-31 Bloodborne Pathogen, 1:00 p.m.
Oct. 7-9 Utilities Safety, 8:00 a.m.
Online
October Events October Events
⭐ KEDT Kids Fest ⭐
�� October 18, 2025
�� 3205 S. Staples Street
�� 9:00 a.m. - 1:00 p.m.
Oct. 7-9 Wastewater Lab, Utilities Calculations, Surface Water Production II
Oct 14-16 Pump & Motor Maintenance, Basic Wastewater, Groundwater Production
Oct. 21-23 Basic Water, Wastewater Collection, Chlorinator Maintenance
Oct. 28-30 Wastewater Treatment, Water Distribution
Oct. 9, 23, Resiliency Overview
Finance and P-Card Training
Oct. 16, 23, 30 Annual P-Card Training, 8:30 a.m. to noon
Oct. 16, 23, 30 Annual Finance Training 1:30 p.m. to 5:00 p.m.
Check your inbox for more info or contact Scott Greene at ScottG2@cctexas com
Your input matters! Employee Suggestion boxes have been placed throughout CCW locations, and your feedback is requested. No idea is too small, and every suggestion is welcomed. Feedback goes directly to CCW Directors. You can also submit suggestions anonymously online here.
SERVICE AWARDS AND LICENSES
30 Years
Scott Davison
Guadalupe Gallegos
Tanya Jaycox
5 Years
20 Years
Isar Garcia
Enrique Pena
15 Years
Ronald Beem
Jin Bohannon
Richard Escamilla
Brittany Mouttet
�� CCW will be there! If you would like to volunteer, sign up here: KEDT Kids Fest
�� Animal Care Services
Trunk or Treat ��
�� October 18, 2025
�� 2626 Holly Road
�� 5:00 p.m. - 7:00 p.m.
�� Volunteer to hand out candy with CCW! Sign up here: ACS Trunk or Treat
��Blood Drive at CCW��
�� October 18, 2025
�� 2726 Holly Road
�� 10:30 a.m. - 1:30 p.m.
10 Years
Courtney Lee
Jesus Reyes JR
Howard White
Gabriel Chapman, Jaime Garcia, Aaron Herrera, Arturo Infante, Arturo Michelena Prieto, Adam Rodriguez, Eric Torres
Licenses
ClassAWWTreatmentOperator
JohnnyOrdaz
ClassCWaterDistributionOperator
JosephPalfreyman
ClassIIWastewaterCollectionOperator
ChristopherRamirez
ClassCWastewaterTreatmentOperator
JovanyGutierrez
�� To donate blood, sign up here: Coastal Bend
Blood Center
New
Hires! New Hires!
Leland J. Villarreal
Rafael Fontanez
Megan Caldera
Dylan N. Munguia
Anderson R. Garcia
Angel A. Aguirre
Aidan S. Perales
Randol B. Rapp
Ergonomics and Preventing Strains
Ergonomics is the science of fitting the job to the worker. Whether you’re working at a desk, driving, or handling tools and equipment, practicing good ergonomics reduces the risk of strains, sprains, and long-term injuries.
Ergonomic Safety Tips:
Workstation Setup: Keep your monitor at eye level, sit with your feet flat on the floor, and maintain neutral wrist positions when typing.
Lifting Safely: Bend at the knees, not the waist, and keep loads close to your body. Ask for help with heavy or awkward items.
Take Breaks and Stretch: Short breaks to stand, walk, and stretch can reduce fatigue and muscle tension.
Use Proper Tools: Choose tools that reduce strain on your hands and wrists. Avoid awkward postures whenever possible.
Listen to Your Body: If you feel discomfort, don’t ignore it.
By paying attention to ergonomics, we can all work smarter, safer, and healthier.
SPOTLIGHT SPOTLIGHT
How long have you been at CCW? 6 years
JOSE
“JOE” GARCIA TECHNICIAN I
What is a typical day like for you? Taking care of the O.N. Stevens buildings
What are your hobbies/interests/special talents? Fishing, BBQing, hiking, running, exercising. I ran the Boston Marathon in 1990 as well as Dallas White Rock Marathon in 82-83.
WWE or NFL? NFL - Miami dolphins
What is one thing you would like people to know about CCW? We try our best to provide the best quality water to the public and believe in teamwork because without that this would not be possible
Joe loves living life! He plays the acoustic guitar, the harmonica, and loves to sing karaoke. He’s looking forward to his 10-year service pin. You rock, Joe!
Whodat?
Gabriel Sanchez’s familyreppin’ theSaints
Darlene Gonzales and son Seth are CCYFL Texans strong
Darlene Gonzales and son Seth are CCYFL Texans strong
CCW’s Caleb Bishop coaches his daughter’s 12U Flag Football team, the OTE (Only The Elite) Lady Panthers
CCW’s Caleb Bishop coaches his daughter’s 12U Flag Football team, the OTE (Only The Elite) Lady Panthers
Paul Furman always flys red for the Corn Huskers
Paul Furman always flys red for the Corn Huskers
Earl Richardson and his brother are part of “The Faithful” San Francisco 49ers fans
Earl Richardson and his brother part of “The Faithful” San Francisco 49ers fans
How‘bout themCowboys andJ.D. Casarez?
and family showing love for Veterans Memorial School
and family showing love for
Want to see even more photos? Follow us on social media to get the latest on what’s happening at Corpus Christi Water.
Want to see even more photos? Follow us on social media to get the latest on what’s happening at Corpus Christi Water.
W. Scott Greene
Veterans Memorial High School
W. Scott Greene
H-Town Texans for Adrian Gonzales H-Town Texans for Adrian
Brandon Carr says “Fly Eagles, Fly!”
Brandon Carr says “Fly Eagles, Fly!”