In most organizations, the responsibility of handling and resolving employee grievances rests on the shoulders of its HR executives and managers. For companies, that choose to outsource their HR services, the responsibility of keeping the employees happy and satisfied, lies with the human capital consultants. These professionals use the following methods to ensure that every single employee grievance is handled efficiently and a satisfactory resolution is provided to the complainants.
1. Seek Direct And Honest Information
2. Make Discreet Enquiries
3. Document All Information
A common mistake made by even the most expert professionals from renowned HR consulting firms in India is to no document the information they receive. This can make the whole process of grievance handling extremely complex. At the same time, the HR professionals need to ensure that they document only the factual details about the grievance and do not include any arguments or opinions,
