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Get to know Crandall Corporate Dietitians and say

to exceptional Senior Dining

consultingrd.com

2 from our chief executive officer

ike you, I have a passion for the senior-living industry. When I started Crandall Corporate Dietitians over 55 years ago, I never dreamed we would one day operate coast-tocoast and have over 200 senior living companies as clients. It is a wonderful testament to the dedicated dietitians and others who work at Crandall, and to our many loyal customers.

Linda Crandall, RD, LD

Along the way, we have listened and developed the most effective suite of tools and resources available to successfully operate a senior-living dietary program. From expert consultants and a user-friendly menu program, to the most widely used operating systems in the country, we strive to deliver excellence in all we do. I invite you to look through our Crandall flipbook. When you are ready, please email me directly with questions and/or comments (lcrandall@consultingrd.com), or call our offices at (480) 835-7072. I look forward to visiting with you.

table of contents Who is Crandall The Crandall Difference Introduction to Our Services CrandallConsultants CrandallMenus CrandallSystems Company Support Community Support Getting Started with Crandall

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Introduction to Crandall Corporate Dietitians

Who we are and what we do Crandall is the nation’s largest stand-alone dietary consulting firm. We are not a foodservice management company. Our primary goal is to help you run your dining program so that it exceeds resident expectations, complies with all regulations, and operates within budget. With headquarters in Mesa, Arizona, Crandall has been providing dietary services and menus since 1966. That’s a lot of time to learn what works and what does not. Please take a few minutes to explore our list of services and support.

Crandall proudly serves 16 of the 25 largest senior living providers.

Crandall Differentiation and Focus

What sets us apart Crandall has made a name for itself by providing comprehensive dietary consulting and menu services to multi-community and multi-state senior living companies. We stay abreast of federal and state regulations and know the best practices and standard operating procedures that create successful company-wide dietary programs. If you are looking for high quality, consistent, and resident-satisfying operations across numerous communities, then Crandall is the right partner for you. Instead of outsourcing your dietary program, we enable you to keep revenue in-house, while enhancing overall quality and being fiscally responsible. Whether your company has been around for 30+ years, or has just recently come into existence, we understand your business. We invite you to contact us to discuss a custom proposal that meets your unique needs and market niche.

overview Our services To learn more about Crandall Consultants, Menus, or Systems, or to see all the ways we support senior living companies and/or individual communities, click on the appropriate section.

crandall consultants Experience the Power of a Team behind your local dietitian

crandall menus Provide a remarkable dining experience for your residents each and every day

crandall systems Discover why Crandall’s policies and procedures are the industry standard

company support Bring consistency, quality, and accountability to each of your communities

community support Meet resident needs and expectations with all of Crandall’s resources

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CrandallConsultants Enjoy peace of mind when you have an on-site Crandall dietitian. Crandall hires and trains registered dietitians who know your local area and understand the regional culture. In addition, they are supported by our corporate team of experts in nutrition, budget, regulations, operations, and sanitation. BACK

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What makes a Crandall Dietitian? Crandall dietitians are first and foremost experts in senior dining standards; a result of our work as industry leaders for over 55 years. They are well-respected among communities and surveyors across the country for superior knowledge of CMS and state regulations. Crandall dietitians are dependable with a reachable

corporate staff 24 hours a day, 7 days a week. Lastly, Crandall dietitians possess a positive attitude that promotes success.

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10 Experts in nutrition and senior dining Crandall works hard to recruit the very best dietitians, certified dietary managers (CDM), Over th years e past fou diet technicians registered (DTR) and r , Cran d a l lh chefs who deliver a level of expertise you provid ed 35 as schol + arsh can rely on. stude ips to diet et nts at Every day, Crandall consultants use their colleg ic and u es nivers knowledge to promote a nutritious it acros s Ame ies rica. lifestyle to improve health and fight disease. When you have a Crandall dietitian in your community, you can rest assured that your residents have access to a professional who can help with diabetes, weight management, heart disease, texture modified diets, tube feedings, total parenteral nutrition (TPN), etc. ®

Crandall employees and staff are members of a variety of professional associations including the Academy of 2022 CORPORATE Nutrition and Dietetics and the Association of Nutrition and Foodservice Professionals (ANFP). We thank PARTNER these organizations for world-class continuing education that helps us stay abreast of the latest trends and research.

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Superior training and support Crandall consulting dietitians receive the best training in the industry. Whether using your company’s policies and procedures or Crandall’s comprehensive systems, or a combination of the two, rest assured knowing that your local Crandall dietitian has been trained in the latest senior living practices and regulatory compliance. n

Crandall’s integrated policies and procedures, in-service training, diet audit and menus provide valuable resources for training and supporting your dietary staff.

This integrated system is combined with 24/7 Crandall customer support which ensures success.

Crandall’s categorized inservice library and annual schedule keep communities survey-ready.

Competency checklists for each dietary staff position are cross-referenced to the Crandall video tutorials to increase proficiency levels.

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The Team behind Each Dietitian

Regional, Divisional and Corporate Oversight Each community is reviewed monthly by the following Crandall Registered Dietitians: Community RD The community RD completes the scored quality assurance audit quarterly with a monthly follow-up Regional RD The Regional RD furnishes a compliance review of the overall dietary status in the communities they oversee and reports on the performance of the Community RD to the Divisional RD. Divisional RD The Divisional RD provides a summary report of all the communities they oversee to the Crandall CEO and Leadership Team. Crandall Corporate Leadership Communicates with corporate and company leaders regarding any communities with concerns and noting those providing exceptional service.

A 120-bed long term care community in California, with their own in-house dietitian, contacted Crandall with an urgent situation. The state surveyors were in the community and were about to make a determination of immediate jeopardy based upon the apparent lack of follow-through on nutritional assessment and incomplete charting. In less than 12 hours, Crandall sent six registered dietitians to the community. These individuals included the CEO, COO, VP of Clinical Services, the Regional and Divisional RD and a local Crandall RD. Within 24 hours, all residents were re-assessed. Newly implemented interventions were accepted by state surveyors and the threat of the immediate jeopardy deficiency was dropped.

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14 CrandallMenus CrandallMenus is an easy-to-use senior dining system designed for the full continuum of care – from independent and assisted living to long-term care. Menus can be personalized to your community size, budget, dining style, and care type, while reducing costs and streamlining operations. Our menus are for you! BACK

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15 Unparalleled training and support at no additional cost webinars, in-program user guides, and on-demand feature review. We are here to assist in personalizing your menu and implementing your dining focus. Your suggestions become our improvements.

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Our menu specialists are always just a phone call or email away. Friendly, live and ongoing support assures that your staff receives the guidance and training they need to maximize every feature of CrandallMenus. Training is available through

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16 Diet Essentials is the resident card and weight management system that seamlessly interfaces with CrandallMenus. All communities, regardless of care type, will benefit from a resident management system to oversee individual diets, weight trends and texture modification information. Diet Essentials’ comprehensive reporting and flexible print formats allow communities to select the information they track and use depending upon the needs of their residents.

casestudy Southern Healthcare Management

Jay Paynter Corporate Director of Nutritional Services

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“CrandallMenus with Diet Essentials gives us a ‘One Stop Shop’ for a complete, integrated system. The customizable menu selections improve quality, while maintaining our costs. The Diet Essentials resident information program integrates flawlessly with the menus, as well as with our electronic medical record company. This way, we eliminate diet errors and ensure regulatory compliance throughout our organization. The Crandall corporate and support team is first class. They are responsive and create ongoing relationships with our managers, partnering with them to find solutions. We are proud to have Crandall as an integral part of the team at SHCM.”

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Preferred partnerships and integrations In our industry, relationships between corporate leaders, community staff members, and vendors are key. In our effort to benefit our customers and exceed their expectations, Crandall has developed preferred partnerships and integrations with industryleading providers in the areas of electronic medical records, order guide management, point-of-sale, purchasing, and training and education. Electronic Medical Records

PointClickCare is a leading healthcare technology platform enabling meaningful collaboration and access to real‐time insights at any stage of a patient's healthcare journey. For more information on PointClickCare, please visit pointclickcare.com.

MatrixCare is proud to be the country’s largest post-acute care technology provider, and is equally proud to be the only electronic health record (EHR) provider in our industry to focus on the entire continuum of care. For more information on MatrixCare, please visit matrixcare.com.

Preferred Partnerships

Training and Education

The Pineapple Academy offers online education for senior living and is available in either an individual or group training format depending on your specific needs. Click this link to access a free 14day trial to see what all the buzz is about with Pineapple Academy. Procurement

DSSI – Taking Cost Out of Healthcare® starts with a partnership you

Point of Sale

eMenuCHOICE® is an award-winning, cloud-based, Point-ofSale application for senior living communities that improves staff efficiency, increases resident satisfaction and simplifies billing, greatly reducing the number of mistakes that lead to resident frustration and lost revenue. Learn more and schedule a personalized demo at emenuchoice.com.

ServingIntel is a leading provider of point-of-sale and related systems designed for Senior Living communities singularly focused navigating change with the leading-edge capabilities you need and the collaboration you require to deliver results. Visit us at ServingIntel.com. Group Purchasing Organizations

Care Purchasing Services (CPS®), a leading national group purchasing organization dedicated to Senior Living with the purchasing power to deliver exceptional value and significant savings. Experience is Everything®. For more information about CPS, visit carepurchasing.com. Crandall Menus is the preferred menu provider for CPS.

Beacon Purchasing is your A-Z Procurement Partner in Senior Living helping our customers maximize purchasing potential. To learn more about Beacon Purchasing, visit beacongpo.com. Crandall Menus is the preferred menu provider for Beacon.

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can trust. Achieve unparalleled procurement cost savings, supply chain optimization and contract compliance with Direct Supply DSSI. Discover why we have been the premier eProcurement channel of preferred healthcare providers across the nation for over 20 years by visiting us at dssi.net.

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Resident choice and satisfaction

Menu Development with a Liberalized Diet Focus Asking a resident to change their lifelong eating habits once they enter a senior living community is not a wise practice. The goal of liberalizing diets is to get as close to a regular diet as possible, thus improving intake, nutrition, satisfaction and the overall dining experience. Liberalized diets also minimize supplement use and save money to be reinvested elsewhere. CrandallMenus takes a flexible approach with multiple choices to best meet resident needs. Every meal has available alternates for even the pickiest eaters. Menus can be modified to accommodate regional, cultural, or religious preferences. Our menu support team is happy to show you exactly how to modify your menus to meet your community’s preferences.

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Watermark Retirement Communities

Rob Bobbitt National Director of Dining Services

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“We highly value our partnership with Crandall Corporate Dietitians. Their world-class customer service, expertise, responsiveness, ability to localize menus, and their willingness to partner with us on proprietary menus and recipes are key to this partnership. Crandall’s menu system and recipes are intuitive and easy-to-use. Their training, auditing, report options, and their ability to rapidly onboard new communities are second to none. As a nationwide company that encompasses all care types, we are pleased that Crandall is able to provide services to each community no matter where they are located. Everyone at Crandall is professional and a pleasure to work with.”

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CrandallSystems Our systems were developed by people who have been where you are and are backed by a team of highly trained experts in the senior living industry. We proactively monitor modifications to regulatory requirements and quickly respond to changes and emerging trends. With CrandallSystems, you will always have the latest information and guidance at your fingertips.

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Cutting-edge clinical systems

CrandallSystems includes: n

Policies and Procedures Continually reviewed to meet regulatory and best practice requirements

Clinical Charting Handbook Convenient compilation of current guidelines for resident assessment

Quick-Start Manual Onboarding instructions to ensure successful implementation of CrandallSystems

Staff Development Materials With over 220 inservices, we have what you need to ensure your staff is knowledgeable and can easily implement Crandall policies and procedures. Our annual schedule outlines key training topics, which can be supplemented with community-specific needs.

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Easily accessible and searchable online or in a printed format, our comprehensive systems cover all your dietetic and clinical needs in assisted living or long-term care settings. We ensure our systems are compliant with both CMS and state regulations. When you implement CrandallSystems, you know that you are following best practices and are in regulatory compliance.

24 Long-term communities also have access to:

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Nursing Reference Manual Bridges the gap between dietetic and nursing policies and procedures

Nutrition Intervention Manual Clinical data collection to ensure a thorough assessment of residents

Quality Assurance Manual Proven Quality Assurance and Performance Improvement (QAPI) tools

casestudy Avista Senior Living

“Crandall provides us with turnkey systems that we can quickly implement in our new communities. We rely on CrandallSystems to stay abreast of changing national and state regulations. In addition to robust policies and procedures, their comprehensive systems include forms and checklists that ensure our communities appropriately identify and respond to potential issues before they become problems.”

Kris Wooley CEO/Founder

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Avista Senior Living is a growing company with communities throughout the Southwest. Crandall is pleased to provide Avista our comprehensive systems so they can focus on what they do best: treating their residents with kindness.

CompanySupport A dining program that reflects positively on your brand, while being welcomed by your residents, requires both a company and a community perspective. At the company level, Crandall provides: companysupport

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Corporate Dietitian role and support Dietary analytics/scored reports Corporate-specific forms, policies and trainings Industry trends and cutting-edge practices Crandall Web Center (CWC) Rapid response to mergers and acquisitions Interim dining support Building and property walk audits

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Corporate dietitian role and support

Some of the larger senior living companies in the country have the position of Corporate Registered Dietitian, or something similarly named. These dietetic professionals, with years of schooling and experience, guide the policies and procedures of the company related to nutrition and its impact on patient and resident care. Their perspective can be invaluable to leadership and overall quality. Crandall now brings the benefits of a Corporate Dietitian to any senior living company, regardless of size, and without the significant price tag. When you hire Crandall, you get experts in policy, regulations, menus, dining operations, sanitation, industry trends, etc. You also get an expert on your team should legal issues arise around nutrition intervention.

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Our senior team members can attend leadership meetings, prepare presentations on various topics of interest, sit in on vendor negotiations, and be used as a sounding board as you build out strategic initiatives.

Dietary Analytics/Scored Reports

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Data-driven decisions are not just for finance and marketing. Company leaders rely on Crandall's quantitative reports of nutrition and dining operations as a powerful tool to improve performance. Many link Crandall's Quality Assurance (QA) survey reports to employee reviews and bonuses.

Analytics include sanitation, meal service, staff development, budget control, and nutritional assessment. This data is combined with CMS survey results and number of completed trainings to provide an overall picture of the dietary department’s health. Reports are presented on a monthly (long-term care) or quarterly (assisted living) basis, with comparative charts by region and/or division. Results are available immediately on the Crandall Web Center and can be displayed in several ways: highest scoring, lowest scoring, most improved, top-five findings, etc. Low scoring reports are accompanied by a plan of correction, when necessary.

Corporate specific forms, policies and trainings companysupport

Crandall often works with corporations that have their own established forms and policies for their communities. We gladly support their foodservice, dining, maintenance, and clinical processes. Crandall also partners with corporate leaders to provide effective trainings that uphold corporate standards. When requested, Crandall can evaluate your current systems and provide a detailed summary of changes needed to assure all state and federal guidelines are met.

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Part of the excitement of being a national consulting dietitian firm is meeting the unique needs of our customers. Whether it be a required policy for a specific state, or a simple Word form to be used in the kitchen, we can turn things around quickly. Within the recent past we have been asked to… n

design a long-term care disaster menu

establish corporate specific quality assurance procedures

make recommendations and compute efficient use of PPD Labor Hours

build RD visitation checklists

create dietitian referral forms to comply with Ohio and Virginia state regs

research and input a library of corporate specific recipes

We invite you to reach out and see if we can meet your specific senior dining needs.

31 Industry trends and cuttingedge practices As the senior living industry evolves, it is important to identify trends and cutting-edge practices that will benefit communities and residents. For instance, as the cost of food and labor reaches an all-time high, Crandall is working diligently with companies to implement effective solutions that reduce costs, while still prioritizing the resident experience.

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32 Crandall Web Center Monitoring your communities at the corporate level is easy with our Crandall Web Center (CWC). With just one login, you’ll gain access to insightful overview reports and specifics for each of your communities. The CWC provides instant access to CrandallSystems, forms, completed audits and reports. The CWC is also a valuable resource center packed with information relevant to effectively managing a senior living community.

e m i t l a e R r u o y t a a t da s p i t r finge

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We meet your needs We listen to what you say and are always improving our web center to meet the needs of our corporate users. As your partner, we want to make sure you have all the information necessary to streamline your operations.

Monitor community performance Select any of your communities to review full audits and check our calendar for upcoming RD visit dates. You can also see how we have resolved customer service calls for your community. Download audit reports to see how to help your communities.

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Track key analytics Key statistics and indicators are updated in real-time and aggregated in one easy-to-read report. Quickly identify areas of concern.

What the Crandall Web Center will do for You Communities and company leaders have 24/7 online access to: n Completed audits n Key performance indicator reports n Food and nutrition policies and procedures n Menu information n Inservices and training tools Company Reporting Company leaders require accurate decision-making tools to respond quickly when community challenges arise. Our reports provide valuable key indicators, such as regulatory compliance, community comparisons, budget adherence, and clinical concerns.

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Quality Assurance Survey Results Demo Corporation: South Region

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Crandall Priority Report, highlights the most critical audit results and survey readiness in an easy-to-read format Graphs & Grids, provides a quick overview of community audit results compared to other communities in the company’s portfolio Most Common Challenges, summarizes prevalent areas of concern among communities Root Causes, identifies core issues that, when corrected, will help to resolve community performance concerns

casestudy Sunrise Senior Living

Monitoring the status of multiple communities across multiple regions is made easier with the Crandall Web Center.

Rocky Carevantes Senior Director of Dining Services Sunrise Senior Living

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“Providing oversight to more than 60 communities could be an enormous task, but with the Crandall Web Center, I can check in on any of my communities to review an audit or review a policy to ensure it is properly implemented. Having this information always available saves me time and allows me to focus on what needs to be done rather than on rounding up information.”

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Rapid response to mergers and acquisitions With over 200 senior-living companies utilizing Crandall, we have extensive experience with rapidly growing companies who seem to pick up new communities almost overnight. We make it easier than ever to get systems, policies and procedures, menus, dietitians, and training in place right away. Our clients also appreciate the trust and confidentiality with which we treat all community

transfers, whether mergers, acquisitions, or divestitures. Owners and corporate leaders often draw on our expertise as a source of due diligence information when considering regulations, staffing, and budgets. Let us take the worry out of your growth plans.

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Avista Senior Living

Avista Senior Living is a regional assisted living company with operations in California, Arizona, New Mexico, and Utah. Over the past ten years, Avista has acquired numerous communities through a variety of circumstances. In early 2020, Avista had the opportunity to acquire three communities being divested by a national chain. During negotiations for these communities, the management team at Avista brought Crandall in to discuss various scenarios and review potential cost-saving strategies.

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When the transaction was completed, Crandall immediately implemented appropriate policies and procedures for each state and put into place highly accepted menus and skilled dietitians.

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Interim dining support Staffing shortages are a very real challenge in the senior living industry. Staying true to our mission to deliver unsurpassed services, Crandall is providing Interim Dining Support. Our expert dining service managers provide handson support, guidance and oversight to help a community manage through the workforce crisis.

Our ry t s u ind ts are r e p x e o t e r he p! hel

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Crandall’s Interim Dining Support is much more than just a temporary staffing solution. Not only will Crandall’s Interim Dining Service Manager keep the dining operation running smoothly, they will also be tasked with providing quality assurance audits, detailed reports and metrics that will provide a roadmap for the community to move forward successfully upon completion of the temporary coverage. In addition, Crandall is able to

provide training services and onboarding when a new manager is hired.

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40 Crandall’s Interim Dining Service Managers are industry experts who are well-versed in multiple care settings , including LTC, Assisted Living, Memory Care, or CCRC. They are knowledgeable of kitchen management operations, culinary, therapeutic and texture-modified diets, and are able to perform appropriate clinical duties in an LTC or SNF setting. Our team consists of Certified Executive Chefs, Diet Techs, Registered and Certified “Thank Dietary Your C you! functio DM is Managers, ning th way a and true CD e M should Registered be.” Satisfie Dietitians, d user C randall’s of giving us the Interim Suppor t ability to match the ideal support individual to your community’s specific needs.

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A company leader, who had previously worked with Crandall Corporate Dietitians, called the CEO inquiring if Crandall provided temporary dining management coverage. They had a long term care community that had hired a Certified Dietary Manager (CDM), but the individual’s start date was 30 days out. The community was in a survey window and wanted a CDM on staff during the vacancy to ensure compliance. Crandall was able to provide an Interim Dining Service Manager for the month. The community was so impressed with the coverage, they requested a return visit to train and onboard their new manager.

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Building & Property companysupport

Walk Audits Companies that use in-house staff to provide regional oversight of their communities often do so at a significant cost, putting a strain on resources and impacting margins. Crandall offers a cost-effective approach to supporting senior living corporations and communities. With more than

450 dietitians and regional specialists throughout the continental United States, we likely have a qualified individual nearby who can provide a comprehensive assessment of each community’s performance, comparing it to state and federal regulations, as well as to company standards.

Our dietitians and specialists are qualified to assess foodservice operations, sanitation standards, maintenance systems, and hospitality benchmarks. In fact, Crandall offers a complete Building and Property WalkThrough Audit, which reviews over 225 points.

Indoor points that are evaluated include the community’s general ambiance and cleanliness, entryway and signage design, and the condition of the floors, walls, doors, and furnishings.

Crandall’s outdoor assessment includes the safety and appearance of roadways, parking lots, curbs, sidewalks, and fences, as well as the overall condition of building exteriors.

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44 Building & Property Walk Audits

Benefits

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Crandall’s expert team of auditors can act as your regional support for community assessment. Audits are customized to align with corporate initiatives and, upon completion, are immediately available through the Crandall Web Center. Items that are determined to be below standard are presented with a corrective action plan. Company leaders have access to reports in the Crandall Web Center, as well as the Crandall Dashboard, which provides a snapshot of community performance. Leaders can quickly identify high performing communities, low performing communities, most common challenges, and top root causes.

Building & Property Walk Audits

Audits can be customized to reflect corporate-specific policies, procedures, and initiatives. Companies can monitor what is most important to them and act in accordance with their guidelines to quickly resolve areas of concern in real-time.

Looking for more? Crandall offers a set of standards which reflect over 55 years of expertise and knowledge. Use the Crandall standards or blend them with yours to create a powerful auditing tool.

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Customized Audits

Building & Property Walk Audits

Cost Savings A common approach to regional support is to employ full-time staff members who are responsible for communities close to where they live. Then they must travel to visit the remaining communities. What is often overlooked is the total cost of this approach.

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For instance, sending a full-time employee to a community involves salary, benefits, insurance and possibly airfare, lodging, car rental and other

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travel costs. In addition, a company has to consider the cost of technology for each full-time employee. These charges add up over time and represent a significant investment. Crandall provides a far better solution. By using our established regional structure, Crandall can conduct valuable community assessments and present detailed plans of correction for a price that is likely half that of an inhouse regional staff visit.

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companysupport

A nationwide independent living company with operations in 43 states had been searching for a cost-effective solution to assess the overall appearance of their communities and adherence to corporate guidelines. Resident perception and experience were their greatest concerns. Crandall developed a comprehensive, company specific audit that was administered unannounced twice a year by local Crandall dietitians. If a community scored below 85% compliance, they were evaluated again until they met the required threshold. The impact on communities was significant. As a testament to the effectiveness of the Building and Property Walk Audits, the picture on this page is an actual notice that was hanging in the kitchen of a recently audited community.

CommunitySupport

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Crandall provides communities with a unique array of supportive services to help them keep pace with changing regulations, updated practices, and variable staffing needs. From the on-site expertise provided by our local consulting dietitians, to staff training and survey preparedness, we are dedicated to providing our clients with expertise in nutrition, budget, regulations, operations, and sanitation.

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49 Staff training in the community Crandall is a firm-believer in consistent, high-quality training. All dietary staff members receive Crandall’s Dietary Orientation Guide, which provides a general overview of their position and the policies and procedures of the community. Trainings are completed both online and in-person by the local RD, when requested by the community, and cover the competencies needed for each position. These are documented in the Crandall Competency Checklists. Continuing education and skill development is provided according to an annual schedule of inservice trainings conducted by Crandall’s Director of Dietary Services and the community’s local dietitian.

A sample of 220+ inservices includes: n n n

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Therapeutic and TextureModified Diets

Texture-Modified Diets for Dysphagia

Texture Modification: Soft & Bite Sized or Minced & Moist

Producing Bite-Size and Ground Foods

Approved Diets, Texture Modifications, Portions and Combination Diet Requests

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Food-Borne Illness Labeling and Dating Refrigeration / Freezer Temperatures Disaster Menu Hazardous Chemicals Dishwashing Procedures Sanitation Buckets Meal Service Accuracy Cleaning Schedules Maintaining Proper Operation of Equipment

A sample of our IDDSI inservices includes:

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Support between Dietitian visits We like to say that with Crandall, you get “the power of a team in one dietitian.” That’s because behind your local Crandall RD is a team you can count on too. If there’s ever a time when your RD is unavailable and you have an urgent need, you have the option of contacting your regional

or divisional dietitian, or you can call and speak to one of our fulltime dietitians in the office. In addition to consulting assistance, you also have 24/7 access to every policy, procedure, and/or form related to resident care, management and survey via the Crandall Web Center.

51 Survey Readiness

Survey readiness and support for long-term care communities Crandall promotes always being “survey-ready.” When a community enters their survey window, the local Crandall RD will coordinate a time for Crandall’s Senior VP of Regulatory Compliance to conduct a pre-survey review with the community Administrator, Director of Nursing, Director of Dietary and a corporate leader. Through a conference call or webinar, the team will work with a survey checklist and identify those areas requiring attention.

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52 Survey readiness and support

Action assistance After identifying areas needing attention, a corrective action plan is created to address all issues. Additionally, resources and tools are provided, where necessary, to assist the community and dietary department in being survey ready. Both the local dietitian and Crandall’s VP of Regulatory Compliance will oversee the corrective actions to ensure weekly progress is being made. Progress notes are entered into the pre-survey plan-of-correction found on the Crandall Web Center.

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casestudy

Payson Care Center

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During their presurvey review, Payson Care Center, a Life Care Centers of America long-term care community in rural Arizona, identified areas requiring attention. Crandall’s Senior VP of Regulatory Compliance assisted with conducting necessary inservices for the dietary department and helped the Food Services Director correct identified concerns. She assisted the local Crandall Clinical Dietitian and Crandall Registered Diet Technician in reviewing all of the clinical records to ensure compliance. Furthermore, she was on-site during the actual state survey to troubleshoot any concerns. The end result was a deficiency-free survey for the dietary department.

ng i n i a int “Ma budget m your s freedo ide e highv o r p eat r ls.” c a o e t ity m l a u q Budget Review

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Crandall budget reviews provide cost-savings recommendations Sometimes a fresh set of eyes are all you need to help identify potential savings. This is the premise behind Crandall’s budget review service. Crandall’s dietitians and other specialists can help identify reasons a community is consistently over budget. For a flat fee of $149, a Crandall dietary expert will take you through a comprehensive budget review process that includes detailed recommendations and suggestions. Crandall experts will work with the dietary manager to review

the menus, distributor reports, staffing and payroll, the use of supplements, ordering procedures, food preparation procedures, and coding of dietary expenses, etc. Crandall will present the findings in a detailed report, along with recommendations and potential industry resources to help you save money and/or streamline operations. We guarantee we will identify potential savings of at least five times the budget review fee or there is no charge! Call today to take the first step toward bringing your budget under control.

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Anthem Memory Care

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Lewis McCoy, Principal/Founder of Anthem Memory Care, reached out to our CrandallMenus team with concerns about food costs in their buildings and requested a budget review for each community. In preparation, descending dollar reports were provided prior to the individual reviews themselves. Almost immediately, it became apparent that three of the communities had ingredients coded incorrectly, extensive use of pre-made items, and items ordered off-guide. Correcting these findings resulted in a $1200 savings per month for each community. For the remaining communities, Crandall went on to define additional items where changes could be made to reduce costs.

56 Community Support

Crandall Web Center The Crandall Web Center (CWC) is your portal to CrandallSystems, community audits, contact information and trainings. Don’t waste time hunting down reports or flipping through manuals. Everything you need is right here.

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Access CrandallSystems Finding the policies, forms, and documents you need is easy using the CWC. Always up to date and organized, you’ll never need to worry about storing bulky binders or losing forms. Review current and past audit report Whether you’re new to a community or just need to

review past reports, the CWC has your audit reports “Community available as resources soon as your under one roof” Crandall Dietitian submits them. With just a click you can download these insightful reports to identify strengths, areas of concern, and if necessary, review suggested plans of correction. Staff Education With more than 200 topics, we’re sure to have what you need when it comes to your staff training. Our inservices are easy to find and include a lesson, a brief quiz, and an answer key.

casestudy Pacifica Senior Living

Keeping systems current and accessible has never been easier. With the Crandall Web Center, your community can quickly and easily find policies, forms, and audit reports. “I love the convenience the CWC provides me. When I see a staff training need, I can easily find and deliver an inservice to fill any knowledge gaps. The inservices are concise and easily digestible. The quizzes serve as documentation of the training and are easy to track. I also appreciate the ability to easily access any forms we need to ensure our kitchen runs smoothly.”

Sandy Davis Food Service Director, Scottsdale Village Square Pacifica Senior Living

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getting started with Crandall

Getting Started with Crandall The dietitians and staff at Crandall consider it a privilege to work in the senior living industry with compassionate and engaged clients who care for residents from all walks of life, all while being watched over by surveyors tasked with upholding health and safety. If you are looking for a partner who shares your values and enjoys the work we do, start a conversation with Crandall today!

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Now, we’d like the opportunity to get to know you!

Linda Crandall, RD, LD, CEO Rich Crandall, CPA, MBA, President

Which areas would be of the most benefit to you? q q q q q q q

Crandall Consultants Menus and Diet Essentials Crandall Systems Acting Corporate Dietitian Survey Readiness Data Analytics and Dashboard Forms, Trainings, Integrations (i.e., EMRs, etc.)

Rapid Response to Mergers and Acquisitions

Interim Dietary Service Managers (Temp coverage)

q q q q q

Building Walk-thrus Staff Trainings Crandall Web Center Budget Reviews Other (let us know your unique needs and we can probably help)

getting started with Crandall

We are glad you took this opportunity to get to know us. As you can see, the best part of working with Crandall is the way we are able to customize our suite of products and services to your company and your portfolio of communities.

We invite you to contact the office or the individual expert below:

Crandall Corporate Dietitians

getting started with Crandall

1930 North Arboleda Street Suite 101 Mesa, Arizona 85213

Consultingrd.com Office (480) 835-7072 info@consultingrd.com Toll-free (888) 546-3273 menus@consultingrd.com Fax (480) 291-9136 Menus (855) 286-7686

Crandall Consultants Crandall Systems, Forms, etc.

Linda Crandall, RD, LD

480-835-7072

Menus and Diet Essentials Data Analytics and Dashboards Crandall Web Center

Nancy Mitchell

480-325-9940

Merger and Acquisition Activity

Rich Crandall, CPA

480-325-9945

Interim Dietary Services Managers Training of New Staff Theresa Arguello-Thomas, MBA, DTR 480-325-9906 Building Walk Throughs Corporate Dietitian Support

Jon Williams, RD, LD

480-325-9904

Survey Readiness Budget Review

Rhonda Phillips, RD, LD

480-835-7072