During Fiscal 2025/2026, we delivered a wide range of impactful achievements by working collaboratively across departments and service areas, with a strong emphasis on driving revenue growth. We actively marketed our services both internally and externally and identified new business opportunities, strengthening financial performance while enhancing campus services. Through innovation, sustainability, and continuous improvement, we optimized operations and responded proactively to evolving community needs. These accomplishments reflect our shared commitment to excellence and a results-driven approach.
Here are some of the year’s highlights:
• Collaborated as a team to generate new ideas using an impact matrix during bi-annual Business Services Team meetings, supporting service improvements and revenue opportunities.
• Introduced new, more sustainable printing options, including the use of reused coroplast materials.
• In collaboration with IITS, successfully deployed PaperCut software across all self-serve and departmental DPrint devices on campus.
• Completed repairs to the LB parking garage and successfully reopened it in August 2026, restoring a key revenuegenerating asset.
• Designed and installed new and improved wayfinding signage in the LB garage to enhance user experience and utilization.
• Updated locker rental periods to better reflect student needs, increasing flexibility and potential uptake.
• Repaved the Mackay Annex parking lot to maintain infrastructure and support ongoing usage.
• Coordinated two film shoots and the Peddle Heads Camp in partnership with Hospitality and Parking Services at Loyola, contributing to external revenue generation.
• Converted Loyola day-use parking lot P3a from permit-only to 100% day parking, improving turnover and revenue potential.
• In collaboration with CSPS, launched the new “Campus Card,” combining student ID and access card into a single credential.
• Selected a new examination printing vendor to ensure service continuity and support sustained revenue streams
• Advanced business development initiatives, including the creation of a product catalogue and paper sample booklet for the Print Store, strengthening marketing and sales efforts.
I am very proud of our team and your collaboration, creative thinking, and flexibility in achieving these results. You should all be very proud as well. Excellent work everyone!
Melanie Burnett, Director, Business Services
FINANCIAL YEAR-END OVERVIEW
These strong numbers are a direct result of our team’s focus on operational efficiency.
BIKE PARKING
The new cycling season officially kicks off on April 15! We’ve already reached out to our “Road Warriors” with an early-bird sign-up newsletter. To help them get gearready, early sign-ups will snag:
• 2026 season sticker: To show off their Concordia pride.
• Concordia parking tire pressure gauge: The perfect tool for a pre-ride tune-up !
We’re also spreading the word across campus through the Now, our website, on-campus signage in the LB garage and Shuttle bus, and targeted ads on social media and Reddit.
Parking rates increase
As of May 1, all parking rates will be slightly increased.
Grey nun’s seasonal
The seasonal parking spots will be opening soon. A project is also underway to increase Grey Nun’s parking memberships with non-reserved spaces.
Google AdWords
In the past months, several campaigns were put in place for key periods: weekends and events such as hockey games.
ID CARD CHANGES AS OF MAY 1
A MASTERPIECE OF A PARTNERSHIP!
Did you know the Montreal Museum of Fine Arts (MMFA) doesn’t have its own parking facility? Well, thanks to us, now they do !
We are thrilled to announce an official partnership with the MMFA. Links to our SGW parking—now featuring revamped and fully translated web pages will be:
• Under the “Getting to the museum” section on the homepage and on the “Plan your visit” page.
• Included in every digital ticket sent to visitors.
• Provided as the go-to parking spot by their service desk staff.
We’ll also be submitting print quotes to the museum to help boost our sales even further.
Did you know?
Students under twenty-six get free access to the museum on presentation of their student ID card!
Admission to the permanent collection is also free for Quebec residents on the first Sunday of the month with a reservation. B Book your spot !
Following the trend seen at other institutions such as McGill, UDM and UQAM.
• New students will only have the option to upload their photos online to get their first ID. No appointments will be needed to pick-up their card.
• Lost and renewals, will be by appointments only. No walk-in will be allowed which will make the change will be more efficient operationally.
Promoted: In the Now, on the card services pages, on social media, to our partners, on all print material, and more. A major campaign for new fall students will take place at a later date.
Small change, big impact!
We’re updating our ID cards to be more efficient. Starting this summer, the barcodes are moving to the front of the card—a simple switch that saves both time and resources !
Need to Print? Use DPrint.
With exam and term paper season fast approaching, we are ramping up our DPrint promotion to ensure students know exactly where to go for their printing needs.
Here’s what we have scheduled to keep DPrint top-of-mind:
• Contest announced in the Now and on the DPrint page (April 6-May 1)
• Tunnel banner, digital screens, and lightboxes around campus, signage in front of the Print Store
• DPrint clinics in front of the Print Store
Tuesday, April 7 | 10:30 a.m. to 11:30 a.m.
Thursday, April 9 | 2 p.m. to 3 p.m.)
• Targeted ads across social media and Reddit
Departmental training and support
In the spirit of making the PaperCut transition as smooth as possible for users. The DPrint team provided training to administrators, showing off the new features and answering questions.
79 users attended the online training sessions and a survey found:
• 100% rated the training as excellent
• Rated the information received: 4.83 out of 5
• Over 95% reported feeling confident using the system independently
Supporting tools include: an updated IITS service page and a B complete user guide.
CONNECTING WITH DEPARTMENTS
We’ll be visiting departments to showcase our print services and products. We’ll bring new sample boxes featuring eye-catching materials, along with a paper sample booklet so users can explore and learn about the types of paper we offer. We also have a new B product catalogue available.
Since February, we’ve introduced monthly promotions: poster sale, discounts on stickers and stationery, yearend reminder. These promotions have increased sales and brought visitors online and in-store store.
New product: Borderless booklets
The Print Store can now print booklets that go all the way to the edge—with no white borders!
• Professional finish: images with full bleed.
• Custom sizes: Any size up to 8” x 10” (folded).
• Eco-Friendly: Printed on-demand using office-standard stocks to reduce waste.
UB media campaign
We’ve teamed up with UB Media to install CeraVe skincare mirror decals in eight bathrooms across campus. The campaign brought in an additional $2,250! “A huge shout-out and thank you to Alex for stepping in and making sure the installation went smoothly while I was away!”
Kim
Announcing the Concordia Business Services MVP Award!
The Concordia Business Services MVP Award highlights the incredible work of a colleague who has knocked it out of the park in different ways.
• Above and beyond: Stepped up to lead or crushed a project.
• Boost team spirit: Promoted a positive and engaging team environment.
• Provide exceptional service: Delivered service that truly stands out.
• Drive innovation: Introduced new revenue streams or clever efficiency hacks.
We know our team is full of stars, but it’s time to give a special shout-out to our first MVP.
David went above and beyond leading the PaperCut rollout, turning a complicated, high-pressure project into a smooth success.
As the main connection point between DPrint, IITS, and vendors like Xerox and PaperCut, he made sure every step went off without a hitch. Even with tight deadlines and lots of moving parts, he stayed calm, focused, and solutions-oriented. He brought teams together, managed vendors, ran training sessions, and created clear, easy-to-follow documentation—making the transition simple for everyone.
By scheduling the rollout during off-peak times, he minimized disruption while maximizing impact. We want to recognize David’s initiative, resilience, and outstanding planning, which modernized the campus-wide print environment so efficiently— and that’s why he’s been named the inaugural MVP!
Melanie
Nominate your MVP
Don’t keep that greatness to yourself, everyone can nominate a colleague! Send your nomination directly to melanie.burnett@concordia.ca.
IN THE LOOP CHALLENGE!
Introducing Concordia discounts!
We’ll be launching the Rabais CU Discount program to connect with businesses around Concordia.
Our mission?
To pack more punch into every Concordia ID card, snag awesome student discounts, and drive up our campus advertising revenue!
The full program rollout will include online visibility, a discount booklet, contests, and custom visibility packages.Stay tuned!
April 16–May 3: Students exam period
Inventory | All hands-on desk inventory Friday, April 24 is inventory day. Most of our operations will be closed for the day. Card Services will remain open.
Are you reading your in the loop? Prove it and you could win! Answer these five questions correctly to enter:
1. Who was our featured staff member in the Fall 2025 edition?
2. Name one of the two companies we recently renegotiated campus advertising contracts with.
3. When did we officially launch the new ID cards with integrated access?
4. Which parking lot recently opened at Loyola?
5. When does the bike parking season officially starts this year?
Answer by April 20 for the chance to win. B for the link to the contest entry form Pssssst. You can find past editions on the Business Services Teams channel under the “In the Loop” tab.