DPRINT GUIDE
Departmental devices
Users and administrators
USING A DPRINT DEVICE
1. Press ‘Copy’ on the touch screen.
2. Select the required copying features.
3. Enter copy quantity.
4. Press ‘Start’.
SCAN TO EMAIL
Your scan will be sent to your Concordia email.
1. Press ‘Email’ on the touch screen.
2. Select the required features.
3. Press ‘Send’.
Upload and print your document from your web browser to your departmental DPrint printer.
1. Log into “webprint.concordia.ca’ with your netname and password.
2.In the left sidebar, select “Web Print”, “Submit a Job”, and follow the instructions. Enter your print code or netname and password at the device
Place document face down on the glass, left corner arrow Load the documents
PRINTING WITH “STAFFPRINT”
1. Press “Print Release” on the touch screen.
2. Select the job to release, then click “Print”.
LAST STEP
Press your “netname”, select and press “log out”
DPrint manages approximately 250 departmental multifunction devices (printers, scanners, and copiers) for faculty and staff use. Its goal is to reduce paper waste, streamline printing, and provide consistent, high-quality support across the University.
The DPrint service includes toner, supplies, maintenance, and repairs. Individual departments are responsible for managing user access, account authorization, and printing costs, including paper.
USING DPRINT SERVICES
Faculty and staff who have been authorized under their departmental budget code and assigned a user ID.
GETTING A DPRINT USER CODE
To obtain a user code, a request must be submitted via web form to the Service Desk by a representative of your department with signing authority on the departmental budget code.
INSTALLING A NEW PRINTER
By default, all Concordia-owned computers are now connected to the “StaffPrint” shared printer queue. This change simplifies printer setup and allows faculty and staff to print to any staff DPrint device on campus.
How to self-install the DPrint departmental device
Pre-requisites: A Concordia IITS-managed computer with the “StaffPrint” queue installed. The computer must be connected to the Concordia network (not Guest or Eduroam). The user must also be logged into the computer using their staff netname.
PRINTING CODE
Reach out to your closest Service Centre or contact the Service Desk at help@concordia.ca for assistance with installing your department’s specific printer.
Your printing code may have changed with the implementation of the PaperCut accounting system. All printing codes are now 7 digits, and any custom codes have been reset to their default values.
Faculty and staff can find their printing code in Carrefour by navigating to Personal > Accounts & Passwords > Code for Printing Access (Customer Number).
REPORTING ISSUES
To report an issue such as a paper jam, ID not working, or quality issue. Submit a web form with the following information:
• Your netname.
• Location of the device where the issue occurred.
• Approximate time the issue occurred.
• For any ID related issues, note both your User ID
Copying
1. Press ‘Copy’ on the touch screen.
2. Select the required copying features.
3. Enter copy quantity.
4. Press ‘Start’.
Printing with “StaffPrint” at the printer
TO USE THESE SERVICES, YOU MUST FIRST:
1. Log in using your 7-digits print code or your netname and password.
2. Select your department shared account or personal account.
1. Log in using your 7-digits print code or your netname and password.
2. Press ‘Print Release’ on the touch screen.
3. Select the required printing features.
4. Select the job to release, then click “Print”.
Scan to email
Your scan will be sent to your Concordia email. You can also enter a different email address.
1. Press ‘Email” on the touch screen.
2. Select the required scan features.
3. Press ‘Send.
Using WEB PRINT
Upload and print your document from your web browser to a DPrint printer.
1. Log into “webprint.concordia.ca’ with your netname and password.
2. In the left sidebar, select “Web Print”, then “Submit a Job”, choose “StaffPrint”, and follow the instructions
ORDERING SUPPLIES AND COST
Toner, staples, and other consumables are automatically ordered and delivered to departments — there’s no need to place an order. The cost of these items is included.
• Each department is responsible for supplying and installing its own paper.
• If you need help installing supplies, submit a web form to the Service Desk or call 514-848-2424, ext. 7613.
PRINTING FROM YOUR OFFICE COMPUTER
a) Sending your document
1. Open the file you want to print.
2. Go to File > Print.
3. In the Printer menu, select “StaffPrint” on infwpsprn02.concordia.ca.
4. Select your print settings as needed, then click “Print”.
b) An accounting pop-up will appear
1. Under “Print job actions”, select “Charge to Shared Account”.
2. Choose the account to charge.
* PaperCut will remember the last account you used.
3. Click “Print” to send the job to the print queue*.
* You might need to authenticate with your netname and password the first time you print from your computer. If you enter your information incorrectly or close the prompt, you will need to log out and back in, to reauthenticate.
c) Releasing your document at the printer
1. Log in using your 7-digits print code or your netname and password.
2. Select your department shared account or personal account.
3. Press ‘Print Release’ on the touch screen.
4. Select the required printing features.
TO SELECT A SPECIFIC ACCOUNT
1. On the device, click “Select Account”.
2. Choose the account you would like to charge to from the list of available accounts.
3. Once you’ve selected the desired account or budget, you will be redirected to the main menu to complete your printing job.
I need to relocate my DPrint device, what should I do?
To request a device relocation, submit a web form to the Service Desk at least 5 business days before the planned move.
Include the following information:
• Your netname.
• Current location of the device
• Future location of the device
• New Ethernet port number
5. Select the job to release, then click “Print”. For questions email us at dprint@concordia.ca
INFORMATION FOR DPRINT ADMINISTRATORS
Follow this quick five steps how-to to learn how to add or remove users, view the accounts you manage, access billing and reporting information, and use the customizable job log to export reports.
Key benefits of the PaperCut solution include:
• Improved management and control of printing costs
• Ability to generate custom reports
• Centralized management of users and cost centers
Go to “Accounts” on the left sidebar. You will see a list of accounts (CC or I/O) that you manage. Click on the account for which you want to add or remove users or view reports.
Manage users
Click Security in the top menu bar. On this page, you can add or remove users.
To add a user, enter their name or netname in the search bar at the bottom of the page.
To remove a user, select the radio button next to their name, then click “Remove Selected” to remove them from your account.
Billing information
To obtain billing information, click “Transactions” in the top menu bar. You can use the filter to select specific date ranges. Once you have selected the desired date range, click Apply Filter. At the bottom of the page, you will find export options (PDF, HTML, and XLS). The Transaction Type Summary in Excel format is usually the most useful.
Finally, by selecting “Job Log” in the top menu bar, you will be able to see all jobs sent using the shared account. This includes the who, what, when, and where. As with Transactions, you can set the date range and export reports.
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Our products
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Why Choose us ?
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514-848-3483
printstore@concordia.ca concordia.ca/print
OPENING AN ACCOUNT
Departmental purchases
Open an account to make purchases at the Print Store, in person or online. The Principal Investigator must authorize users to charge purchases to the account
ORDERING ONLINE
Authorized users can order posters, flyers, bookmarks, simple copies, and more in just a few clicks! concordia.ca/printstore
PRINT ADVISORY
Concordia Print Advisory can help you with planning and consulting for all your print projects, no matter how big or small.
GET A QUOTE
concordia.ca/print printing@concordia.ca
ECO PROMISE
From repurposed coroplast to FSC®-certified papers, we prioritize eco-friendly printing using post-consumer materials whenever possible.
concordia.ca/print
