HEADLINES ABILITY CHOICE CARE LET’S ACHIEVE YOUR GOALS TOGETHER
A MESSAGE FROM THE CEO - MAHMOUD FAHMY
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elcome to the Spring Edition of our Headlines Newsletter! After braving the winter months, we’re now enjoying the warmth and joy that spring brings to us. This season is perfect for exploring our communities and taking advantage of the wonderful amenities around our Activity Centre. Since our last newsletter, it’s been a busy time at Ability Choice Care. We’ve welcomed new participants into our Supported Independent Living (SIL) homes, our Activity Centre, and through our in-home support services. I’d like to take this opportunity to thank all the staff at Ability Choice Care for their dedication and hard work. Since March, Jane Hemel, our Managing Director, and Marina Liaskos, our Activity Centre Manager, have been working diligently to prepare for our Full-Term Audit. They built our audit preparation from the ground up, ensuring our policies align with the NDIS Practice Standards and these truly reflect the quality of our supports. We are extremely proud to announce that Ability Choice Care achieved Zero Non-Conformities in the audit. This outstanding result reflects the improvements we’ve made as an organisation, including: • Implementing new IT platforms for electronic file storage of all participant records. • Installing a dedicated Network attached storage (NAS) server for daily backups of all data. • Providing staff with access to home and shared drives via a NAS drive. • Developing a robust disaster recovery plan to safeguard all electronic files. • Launching an online staff compliance register, where employees can upload HR files, with automated reminders for document renewals.
The Honourable Bill Shorten with Ability Choice Care CEO Mahmoud Fahmy at the NDIS Forum, September 25. • Offering easy access to policies and procedures via platforms like OneDrive and myQNAPcloud. • Maintaining a Continuous Quality Improvement register that tracks ongoing organisational enhancements. • Creating a comprehensive risk management plan that outlines key risks and mitigation strategies for staff and participants. • Highlighting our executive team’s documentation processes. • Refining our staff induction and onboarding procedures. • Offering easy-read booklets for participants, available during termly participant gatherings. • Using SurveyMonkey to gather feedback on the NDIS Practice Standards and Code of Conduct through easyread dashboards of participant surveys. • Collecting staff survey feedback and implementing these suggestions. • Publishing quarterly headlines that will inform all of the positive changes within Ability Choice Care for both participants, staff and our stakeholders. The auditors provided incredibly positive feedback, noting significant improvements across the organisation. They commended the entire Ability Choice Care team for the marked enhancements in our governance and operations. As CEO, I want to personally thank each of you for your hard work and commitment. Special thanks to Jane and Marina, whose sector experience and leadership have been invaluable. Your efforts have not gone unnoticed!
AbilityChoiceCare | info@abilitychoicecare.com.au | www.abilitychoicecare.com.au | 1300 100 011