Average Repair Order Sale
$5,172
$1,734
RO Sale - Insurance Pay
RO Sale - Customer Pay
Average sale per repair order paid by insurer.
Average sale per repair order paid directly by customers.
Production Efficiency Industry Average
Top 10% Performers
Cycle Time 13.3 Days
5.7 Days Repair arrival to delivery
Touch Time 2.5 Hours
4.6 Hours Hours produced per repair, per day
Capacity Management
WIP Ratio
11.6 : 1
Total hours on-site divided by average daily output.
Key Insight: The WIP ratio is a lead indicator of performance, efficiency and profitability. It measures your shop's daily throughput capacity against its current inventory of on-site repairs. Top performing repairers typically maintain between 7.5 - 11.0 days of repair inventory.
Evaluate your Performance? Curious how your shop stacks up? Our enhanced benchmarking tool compares your performance against national, provincial, and regional peers. Using real operational data - not surveys - you can quickly identify where to improve efficiency, boost throughput, and grow profitability. Learn more to see if benchmarking is a fit for your business.
About this Report Pulse of the Industry is the result of a powerful collaboration between Collision Repair Magazine, Canada¾s leading collision industry publication, and AutoHouse Technologies, the nation¾s foremost provider of real-time repair performance analytics. Compiled from over 60,000 monthly repair orders completed by Canadian collision repairers. All information has been normalized, with variance thresholds applied to remove anomalies and ensure data integrity.