IAP2 | March 2017
The journey 2011/12 A standing start Engagement start
2013 Planning processes Landowner engagement INWI
2016 Traffic Government funding Industry engagement
2017 Subterranean engagement CRL Limited Mt Eden pipejack starts
2014 Designation conditions Design change Property purchase 2018 Main award
2015 Bus shifts CLGs established Construction start
2019/23 Britomart & Albert St ends The rest starts
Consultation
HOW TO MAKE A SUBMISSION ON THE CRL: 如何对城市铁路（CRL）提出意见： Auckland Transport 已经放置了6个Auckland Council征用土地用 作城市铁路建设和运作的需求通知，您可以通过用书面形式对城 市铁路项目提交您的意见。 可以通过Auckland Council的网站www.aucklandcouncil.govt.nz 提交您的意见 提议表格可以在Auckland中央图书馆和Auckland Council大楼得 到 如果您希望的话，可以在听证会通过发表言论表述您的意见 由独立委员组成的听证会将会在2013年年中开始 委员会将向Auckland Transport提出建议 提议者和受该项目影响的业主将会得到Auckland Transport决定 通知 可以在环境法庭（Environment Court）对该决定提出反驳上诉
Landowner Engagement • Group and individual meetings with hundreds of surface property owners • Detailed and personalised information and individual meetings with each of 91 subterranean landowners • Least negative media attention on landowner issues of any major project - according to LINZ
Mana Whenua Forum •
Ngati Maru, Paoa, Tamaoho, Te Ata, Whatua
•
Ngai Tai
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Te Akitai, Kawerau a Maki
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Front end engagement since 2012, now formalised through designation conditions
Key areas: •
Design
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Consents
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Sustainability
CLGs Comprehensive designation and consent conditions that include: • Community Liaison Groups (CLGs) at each area of surface construction o Britomart/Albert St - established Feb 2014 o Aotea Station o K Rd Station established November 2015 o Mt Eden Station
CLG Role • Regular updates on construction progress • Feedback on the development of various work plans • Input into a regular forum monitoring the effects on the community • Reporting concerns and issues to AT • Proposing potential initiatives on the interim use of properties acquired by the CRL
Management Plan / Delivery Work Plans
• • • • • • • • •
Construction Environmental Management Plan Erosion and Sediment Control Plan Contamination DWP Air Quality DWP Transport, Access and Parking DWP Construction Noise and Vibration Management Plan Historic Character DWP Communication and Consultation Plan Trees and Vegetation DWP
Industry engagement
About 400 from around the world Briefing document – • background context • packaging and contract models • core scope/technical drawings • workshops
A few of those we engage with • • • • • • • • • • • • • •
EMA Chamber of Commerce Business Associations City centre businesses CBD Advisory Board Property owners Residents/body corps Business owners Property developers Real estate industry Corporate property managers Government ministersl government Local boards NZ professional bodies
• • • • • • • • • • • • •
Committee for Auckland Rotary Clubs Universities NZTA Kiwi Rail Ministry of Transport Auditor General Treasury Heritage NZ Foreign trade, business and industry groups NZCID Institute of Directors Utility companies
• • • • • • • • • • • •
Churches NZ Police Emergency services Automobile Association Campaign for Better Transport ATEED Tourism Sector Cruise Line owners Auckland Investment Office Council/AT Mt Eden Prison District Court
CRL - on the road
Red lines and other stuff
Pecha kucha
Social media
Build is on campaign Mass media campaign launched February 2016 to get Aucklanders to reduce car trips into CBD
Hoardings
CRL Activation •
Lower Queen Street pedestrianised and activated with a place making programme May 2016 to May 2017 to engage with public
•
Engaged with business and residential neighbours, HOTC, ATEED ……..
Challenges • Money and politics • Engaging on something that is in the future/unfunded/underground • Engaging on already determined issues • Breadth of audiences and issues • Technical issues for ordinary people • Overcoming perceptions • Managing engagement interfaces
Internal • Strategy
• Challenging thinking • Engaging others with the vision • Enlisting others into engagement and storytelling • Getting the people factor into decision making
What has worked
Knowing your story well
Knowing your audiences
Front end investment
Personal contact- hearing from us first
Empathy/Listening
Responsiveness
Some quotes • The problem with communication is the illusion that it has occurred • Conflict is inevitable but combat is optional
• Two monologues do not make a dialogue • The purpose of discussion is progress not victory