Issuu

City Rail Link In association with:

REFERENCE DESIGN Social Impact and Business Disruption Delivery Work Plan

Document Ref: CRL-MTE-RME-000-RPT-0120 Revision: 3 8 March 2019

INTERNAL WORKING DOCUMENT COMMERCIAL IN CONFIDENCE

Document control record Document prepared by: Aurecon New Zealand Limited Level 4, 139 Carlton Gore Road Newmarket Auckland 1023 PO Box 9762 Newmarket Auckland 1149 New Zealand

T F E W

+64 9 520 6019 +64 9 524 7815 auckland@aurecongroup.com aurecongroup.com

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Using the documents or data in electronic form without requesting and checking them for accuracy against the original hard copy version.

Using the documents or data for any purpose not agreed to in writing by Aurecon.

Document control Report title

Social Impact and Business Disruption Delivery Work Plan

Document ID

CRL-MTE-RME-000-RPT0120

Project number

239933

Client

City Rail Link Limited

Client contact

Aidan Kirkby-McLeod

Rev

Date

Revision details/status

Prepared by

Author

Verifier

18 December 2018

Draft for client review

H. Atkins

L. Strogen

H. McLean

15 January 2019

Draft for Independent Peer Review

H. Atkins

L. Strogen

H. McLean

8 March 2019

For lodgement

E. Sparrow

L. Strogen

M Allan

Current revision

Approver

H.McLean

Approval Author signature

Approver signature

Name

Louise Strogen

Name

Helen McLean

Title

Associate, Environment and Planning

Title

Associate, Environment and Planning

Aurecon | Mott MacDonald | Jasmax I ARUP

Contents 1

Introduction

1.1

Overview

1.2

Objective of the Social Impact and Business Disruption Delivery Work Plan

1.3

CRL Condition Requirements

1.4

SIDB DWP Author

1.5

Roles and Responsibilities

Project Description

2.1

Project Context

2.2

Demolition Works

2.3

Programme

2.4

Hours of Operation

2.5

Construction Workforce and Parking

CRL NOR Social Impact Assessment

3.1

Summary of Social Impact Assessment

3.2

Summary of Submissions from Original NOR

Consultation and Engagement

4.1

Introduction

4.2

Establishing an Affected Area

4.3

The Projectâ€™s Affected Area and Community

4.4

Engagement with Affected Parties

4.5

Life Centre Church

Implementation Plan

5.1

Introduction

5.2

General

5.3

Air Quality Impact

5.4

Noise and Vibration Disruption

5.5

Traffic, Access and Parking Disruption

5.6

Utility Disruption

5.7

Amenity Impact

5.8

Community Safety

5.9

Business Visibility Disruption

5.10 Economic Opportunity/ Impact

On-going Implementation

6.1

Introduction

6.2

Monitoring

Complaints

7.1

Introduction

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7.2

Helpdesk

7.3

Complaints Process

7.4

Disputes resolution

Reporting

8.1

Annual Report

8.2

CLG Reporting

Appendices Appendix A Affected Parties Plan and schedule Appendix B Record of CLG and Independent Peer Review feedback Appendix C SIBDDWP Interview Questionnaire Appendix D Business Support Programme – Example of Business Owner Letter

Figures Figure 2-1 Location of CRL Mt Eden demolition area Figure 3-1 Census Mesh blocks for Project area Figure 5-1 Examples of Hoarding and Skim Panel screening used on CRL Figure 5-2 Other examples of Hoarding and Skim Panel screening imagery

10 …14 71 71

Tables Table 1-1 CRL Designation conditions 61.1 – 61.8 Social Table 1-2 Project roles and responsibilities Table 2-1 List of buildings to be demolished Table 3-1 Census Mesh block data for Project area Table 8-1 Helpdesk Enquiries Table 8-2 Complaints Management

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Glossary of abbreviations The following abbreviations have been used throughout the document and are listed below for reference. Term

Meaning

ACZ

Active Construction Zone

AEE

Assessment of Environmental Effects

AQ DWP

Air Quality Management Plan

A2N

Aotea Station to North Auckland Line

Auckland Transport

CCP

Communication and Consultation Plan

CEMP

Construction Environmental Management Plan

CLG

Community Liaison Group

CPTED

Crime Prevention through Environmental Design

CNV DWP

Construction Noise and Vibration Delivery Work Plan

CRL

City Rail Link

CRLL

City Rail Link Limited

CSA

Construction Support Area

DWP

Delivery Work Plan

IPR

Independent Peer Review

NAL

North Auckland Rail Line

NoR

Notices of Requirement

NUO

Network Utility Operators

SIA

Social Impact Assessment

SIBD DWP

Social Impact and Business Disruption Delivery Work Plan

SSCNVMP

Site Specific Construction Noise and Vibration Management Plan

TAP DWP

Transport Access and Parking Delivery Work Plan

TMP

Traffic Management Plan

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Introduction

1.1

Overview

The City Rail Link (CRL) project comprises the construction, operation and maintenance of a 3.4 km underground passenger railway, running between Britomart Station and the North Auckland Rail Line (NAL) near Mt Eden Station. CRL Enabling Works commenced in December 2015 and the procurement of the main works contract (C3 Alliance) is being progressed with contract award likely in the first quarter of 2019. To allow works to commence as soon as possible upon award of the Contract 3 - C3 Alliance Construction Contractor (C3 Alliance), City Rail Link Limited (CRLL) are obtaining the necessary authorisations for the demolition of buildings in the Mt Eden construction support area (CSA) and active construction zone (ACZ). The demolition works necessary to create the Mt Eden CSAs and ACZ constitutes the Project, the subject of this Delivery Work Plan (DWP). This DWP has been prepared by Aurecon New Zealand Limited (Aurecon). It forms part of the Construction Environmental Management Plan (CEMP) for the Project being one of the environmental management tools to control and mitigate potential adverse social effects associated with the Project’s construction. The Social Impact and Business Disruption (SIBD) DWP outlines specific measures for the affected community (parties by proximity). Cross reference with other DWPs which outline mitigation measures for issues such as dust, noise, traffic, access and parking is provided. This report follows the recommended structure and content of the draft outline Social Impact and Business Disruption Delivery Work Plan provided during the CRL Notice of Requirement hearing1.

1.2

Objective of the Social Impact and Business Disruption Delivery Work Plan

The objective of this SIBD DWP is to describe the measures which will be undertaken to avoid, remedy or mitigate the adverse effects of the Project arising from disruption to businesses, residents and community so far as reasonably practicable. It identifies mitigation measures that will be undertaken with regards to the following potential adverse social impact and business disruption effects:

▪ ▪

Disruption to access;

▪ ▪

Loss of amenity for residents and businesses as a result of demolition activities; and

Disruption effects that result or are likely to result in the loss of customers to businesses as a result of demolition activities;

Disturbance to affected parties by proximity (i.e. noise and vibration, traffic/access, dust).

As required under CRL designation condition 61.6, the SIBD DWP will be implemented throughout the entire demolition period and for up to 12 months following the completion of the Project if required. It will be the primary tool for the Project’s management of social impact and business disruption. An Independent Peer Review (IPR) has been completed prior to submission to Auckland Council, in compliance with CRL designation condition 61.7.

Attachment A to Amelia Joan Linzey’s Statement of Evidence.

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With respect to the requirements of CRL designation condition 61.8, an annual report will be prepared by CRLL on the identification, monitoring, evaluation and management of the effects outlined in the SIBD DWP and supported by a summary of matters raised by the community and responses and actions undertaken. A Project Communication and Consultation Plan (CCP) has been prepared for the Project (Appendix K of the Project CEMP). The SIBD DWP should be read in conjunction with the CCP. The CCP is an integral part of the relationship process for the Projectâ€™s stakeholder groups ensuring positive engagement and support is maintained throughout the demolition works. This will be achieved by minimising disruption, ensuring the affected communities and the wider public are well informed, involved in the process, feel safe, and that feedback, queries and complaints are responded to within the allocated timeframes. This SIBD DWP has been prepared in consultation with the affected community (affected in proximity parties) consisting of residents, property owners, business owners/operators located on Shaddock Street, Nikau Street, Ngahura Street, Ruru Street, Korari Street, Flower Street as well as New North Road and Mt Eden Road. Provided at Appendix A is an Engagement Plan confirming the affected community with whom consultation was sought. The SIBD DWP preparation timeframe was between mid-October â€“ early December 2018. A Community and Business Liaison Group (CLG) has been convened for the purposes of the Project including the review of draft DWPs. The input of the CLG on the recommendations of this SIBD DWP has been obtained2. The DWP has also been informed by discussions with a representative from UpTown Business Association and with the Street Response Manager at CRLL. A record of consultation with the affected community is provided in Section 5 while the feedback of the Project CLG membership and IPR is included in Appendix B.

1.3

CRL Condition Requirements

Table 1-1 outlines the relevant CRL designation conditions and how these are addressed within this SIBD DWP.

SIBD DWP summary circulated to the Project CLG membership on 5 December 2018, SIDB DWP author in attendance at Project CLG meeting on 11 December 2018, and copy of draft SIBD DWP was made available on request, after the meeting of 11th December 2018.

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Table 1-1 CRL Designation conditions 61.1 â€“ 61.8 Social

Condition

Reference

Section where addressed in this DWP

Matter Addressed in another Project DWP

61.1

The Requiring Authority shall prepare a Social Impact and Business Disruption DWP. The objective of the Social Impact and Business Disruption DWP is to avoid, remedy or mitigate the adverse effects arising from disruption to businesses, residents and community services/facilities so far as reasonably practicable.

1.2

N/a

61.2

To achieve this objective the Requiring Authority shall engage a suitably qualified specialist(s) to prepare a Social Impact and Business Disruption DWP to address the following specific issues:

1.4

N/a

How disruption to access (including pedestrian, cycle, passenger transport and service/private vehicles) for residents, community services and businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated;

5.3, 6

How the disruption effects that result or are likely to result in the loss of customers to businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated;

5.3, 6

N/a

How the loss and/or relocation of community facilities and the loss or change to catchments associated with these facilities as a result of the property acquisition process particularly to the Chinese Community Centre and Life Centre Church and the temporary loss of car parking at Hopetoun Alpha will be mitigated; and

5.5

N/a

Other Project DWPs and CEMP

61.3

How loss of amenity for residents, community services and businesses as a result of construction activities will be or has been mitigated through the CEMP and other DWPs. The Social Impact and Business Disruption DWP shall be prepared in consultation with the community, community facility operators, business owners, affected parties and affected in proximity parties to:

Transport, Access and Parking (TAP) DWP

5, Appendix A & B

Understand client and visitor behaviour and requirements and operational requirements of community facilities and businesses;

5.3

Identify the scale of disruption and adverse effects likely to result to businesses, residents and community services/facilities as a result of construction of the City Rail Link;

5.3

N/a The following DWP: Air Quality (AQ) DWP Transport, Access and Parking (TAP) DWP Construction Noise and Vibration (CNV) DWP

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Condition

Section where addressed in this DWP

Assess access and servicing requirements and in particular any special needs of residents, community facilities and businesses; and

5.3

To develop methods to address matters outlined in (b) and (c) above, including:

Reference

i. The measures to maximise opportunities for pedestrian and service access to businesses, residents and social services/facilities that will be maintained during construction, within the practical requirements of the Transport, Access and Parking conditions (Conditions 25 to 30) and the Transport, Access and Parking DWP;

61.4

Matter Addressed in another Project DWP TAP DWP

5.3, 6.5

TAP DWP

ii. The measures to mitigate potential severance and loss of business visibility issues by way-finding and supporting signage for pedestrian detours required during construction;

TAP DWP

iii. The measures to promote a safe environment, taking a crime prevention through environmental design approach;

6.8

N/a

iv. Other measures to assist businesses and social services/facilities to maintain client/customer accessibility, including but not limited to client/customer information on temporary parking or parking options for access;

5.3, 6

TAP DWP

v. Other measures to assist residents, businesses and social services/facilities to provide for service delivery requirements;

5.3, 6

TAP DWP

vi. The process (if any) for re-establishment and promotion of normal business operation following construction;

N/a

vii. If appropriate and reasonable, requirements for temporary relocation during construction and/or assistance for relocation (including information to communities using these services and facilities to advise of relocations); and

N/a

viii. The measures to remedy and mitigate the disruption impacts to the community as a result of any closure and/or relocation of community services and facilities required by the Project.

N/a

The Social Impact and Business Disruption DWP shall include: a)

A summary of the findings and recommendations of the Social Impact Assessment report (2013);

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Condition

Section where addressed in this DWP

A record of the consultation undertaken with the community including specific access and operational requirements of individual businesses and residents including, if relevant, consultation on the necessity for, and the feasibility of, options and requirements for temporary relocation during construction and/or assistance for relocation);

5, Appendix B

An implementation plan of the methods to mitigate the disruption effects (as developed in 61.3 above);

Reference to any site/business specific mitigation plans that exist (though these may not be included in the DWP); Cross reference to detail on how the CEMP and DWPs have responded to the issues of resident, business and social service/facility accessibility and amenity;

Details of on-going consultation with the local community through the Community Liaison Groups to provide updates and information relating to the timing for project works and acquisition;

Details of best endeavours steps undertaken with regard to acquisition and/or relocation of the Chinese Community Centre and Life Centre Church under the Public Works Act 1981; and

The process for resolution of any disputes or complaints in relation to the management / mitigation of social impacts (including business disruption impacts).

Reference

CNV DWP

CCP

5.5

61.5

In relation to the site at 32 Normanby Road, the Requiring Authority shall consult with sub-lessees in the presence of the landowner and head lessee when developing site/business specific mitigation plans, unless the sub-lessee(s) request otherwise.

N/a

61.6

The Social Impact and Business Disruption DWP shall be implemented and complied with for the duration of the construction of the City Rail Link and for up to 12 months following the completion of the Project if required.

1.2

61.7

Suitably qualified independent specialists for the social impact and business disruption mitigation (whose appointment shall be agreed by the Council) shall peer review the Social Impact and Business Disruption DWP pursuant to Condition 11.

1.2

61.8

The Requiring Authority shall prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in the Social Impact and Business Disruption DWP together with a summary of matters raised by the community, and how these have been responded to. The report shall be presented to the Community Liaison Groups.

7, 9

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Matter Addressed in another Project DWP

CCP

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1.4

SIDB DWP Author

This SIDB DWP has been prepared by Louise Strogen from Aurecon. She has over 20 yearsâ€™ experience in environmental planning, social impact assessment and consultation. She is a member of the International Association of Public Participation (IAP2) and the New Zealand Association for Impact Assessment (NZAIA). Her SIA experience in New Zealand includes preparing the Social Impact Assessment for the Britomart Station Notice of Requirement (2015) and undertaking the assessment of social effects for a range of NZ Transport Agency projectâ€™s such as the Northern Corridor Improvements Project (2016/17) and the Southern Corridor Improvements Project (2014/15). She has previously prepared the required SIBDWP for the proposed CRL Albert Street Canopy Removal and Utilities Diversion project (August 2017). The SIBD DWP author will have no role during the implementation of the SIBD DWP, as this will be the responsibility of the C3 Alliance contractor and those CRLL staff who will form part of the C3 Alliance.

1.5

Roles and Responsibilities

The key personnel/roles responsible for the delivery of this DWP are identified in Table 1-2. However, all site personnel including subcontractors will be responsible for following the requirements of the DWP. Until the C3 Alliance contract is awarded (anticipated first quarter 2019), names and contact details for key personnel/roles cannot currently be provided.

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Table 1-2 Project roles and responsibilities

Role C3 Alliance Stakeholder and Communications Manager

Responsibilities ▪

The main and readily accessible point of contact for persons affected by the Project in addition to the 24-hour complaints service.

▪

Inform the community of project commencement and progress.

▪

Liaise fortnightly with the Project affected community.

▪

Manage stakeholder enquiries and complaints.

▪

Immediately report high risk issues to the CRLL Project Manager and the CRLL GM Corporate Relations & Communications.

▪

Report weekly to C3 Alliance Management Team and the CRLL GM Corporate Relations & Communications on all key community relations and stakeholder management issues.

▪

Work with the CRLL GM Corporate Relations & Communications to manage and track stakeholder relations and risks.

▪

Assist the CRLL Communications team with: - stakeholders communications; - delivering communications activity; and - media enquiries.

▪

Provide communications collateral and strategic advice to the C3 Alliance Construction Manager on critical stakeholder engagement, communications and relationship building.

▪

Assist the Construction Manager in the briefing of site personnel with respect to stakeholder communications; - the mandatory site inductions regarding the standards and requirements for community relations; and - the protocols to follow if they are approached by a member of the public or the media.

C3 Alliance Construction Manager

▪

Demolition delivery

▪

Adherence to the CEMP and delivery work plans (including this DWP) by site personnel.

▪

Building trust in the team’s capabilities by personally leading the process and providing expertise in specialist areas. Alerting the Stakeholder and Communications Manager to stakeholder groups, individuals or issues that need attention.

▪

Providing technical information and project progress/milestone information to CRLL for briefings and CLG meetings.

▪

Leading the response to issues management and crisis management.

▪

Ensuring that subcontractors adhere to the Project communication protocols and procedures.

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Role

Responsibilities

C3 Alliance Environmental and Sustainability Manager

CRLL Construction Manager CRLL GM Corporate Relations & Communications

CRLL Street Response Manager

▪

Key contact for compliance monitoring.

▪

Inspections, auditing and checking of environmental management practices and procedures.

▪

On-site compliance with consent conditions, DWPs, other requirements and tracking compliance information.

▪

Attendance at compliance meetings with Auckland Council Compliance and Monitoring Officers.

▪

Report to CRLL changes to construction techniques or natural environmental changes which require alterations to delivery work plans, existing consents or new resource consents.

▪

Prepare, review and update of CEMP and relevant sub plans.

▪

Ensures the requirements of the ISCA rating related credits (in conjunction with other DWPs which includes but not limited to – AQ DWP, CNV DWP and the CCP) are met.

▪

Facilitate and oversee environmental monitoring.

▪

Update and maintain the environmental portion of the Project Risk Register.

▪

Training of all staff including subcontractors.

▪

Reporting on environmental and sustainability KPIs.

▪

Undertaking incident investigations.

▪

Managing performance of the Contractor.

▪

Responsible for the Contractor’s adherence to DWPs.

▪

Manager of CRL Communications for CRLL and responsible for communicating key aspects of the Project to stakeholders, affected parties and general public.

▪

Manages CRL Communications Strategy and is point of contact for CRLL.

▪

Manages CLGs for Project.

▪

Manages CRLL’s online presence, specifically the CRLL website.

▪

Manages CRL street response measures including street cleaning, graffiti removal.

▪

Co-ordinates Mt Eden Business Promotion events.

▪

Co-ordinates CRL Business Support Programme (Business Pack).

▪

Proactively identifying opportunities to mitigate impact on businesses.

The content of Table 1-2 will be updated following the contract award of the C3 Alliance confirming the following: ▪

the exact role titles of key personnel; and

▪

the names and contact details of the key personnel.

This information is required to be presented at Project kick off meetings/CLG noted at section 5.2.1(a) below and any Project communications required under the CCP. The CCP will also be updated following the C3 Alliance contract award with the above information. Until the C3 Alliance is in place, affected parties and stakeholders can contact the CRL help desk (0800 CRL TALK (0800 275 8255)) for assistance from the CRLL Stakeholder Communication Team or from the CRLL Planning Team in respect of the Project.

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Project Description

2.1

Project Context

The size of the CRL project means that various packages of enabling works have been separated into a number of smaller construction contracts. The CRL project consists of five distinct ACZs which are supported by five CSAs. ACZs are the locations where the physical CRL infrastructure is to be constructed. CSA are locations required to support construction activities. The ACZ described in this DWP is in relation to ACZ M (Mt Eden Station NAL). ACZ M is supported by CSA 4 and CSA 5. The Project is necessary to construct the CRL in this location, including the new rail lines, tunnel portals and the redeveloped Mt Eden Station. It is proposed to undertake the Project works as early works so that it is completed in time to allow unimpeded access in advance of the main construction of the CRL. The CRL works in this location have been identified as being on the overall CRL Project's critical path, therefore, the preparation (i.e. demolition properties) of ACZ M and CSA 4 and CSA 5 is considered part of the pre-construction activities to de-risk the subsequent main construction works. To allow works to commence as soon as possible upon award of the C3 Alliance, CRLL are obtaining the necessary authorisations for the required building demolition.

2.2

Demolition Works

The demolition works constitute the removal of all buildings and structures to ground level including their foundations on 39 sites as identified in Figure 2-1 and listed in Table 2-1 below. The properties included in the Project area were purchased by Auckland Transport for the purposes of the CRL Project and are currently under CRLLâ€™s management. Most of the properties to be demolished are tenanted as of December 2018 with the remainder unoccupied3. CRLL plan to commence the process of vacating the tenanted properties towards the end of 2018 and early 2019 to ensure vacancy in a reasonable time ahead of the planned disconnection of services. Demolition will be undertaken in a staged manner; the order of which is to be confirmed by the C3 Alliance. The buildings to be removed are generally low rise, with concrete block walls and/or timber or steel framing. Some sites will retain basement walls/foundations to support site stability, the adjacent road and footpaths, and to support future CRL main works. Dismantling of buildings will primarily be carried out using a large excavator with a pulveriser or shear attachment, crane, and hand tools. A concrete saw and small excavator mounted concrete breaker will be used to remove foundations where not practicable to crush with a pulveriser attachment. No works in the adjacent roads are required. A soft strip of salvageable materials will be carried out where possible. All demolition material will be removed from the Project area and disposed of at approved facilities. The specialist demolition contractor engaged to carry out the works will develop a demolition plan or method statement for each of the individual structures covered under this methodology prior to commencing the work as outlined in the HSE Approved Code of Practice for Demolition.

It should be noted that Life Church have already relocated to their new Central Campus at 25 Normanby Road, Mt Eden.

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Figure 2-1 Location of CRL Mt Eden demolition area

Table 2-1 List of buildings to be demolished

Address

Existing uses

6-10 Ngahura Street

BWY Ltd, Connectus JV

11-13 Ruru Street

Crystal Motors 1968 Ltd

15 Ruru Street

Dolphin Pacific Ltd

19 Ruru Street

Enspiral Ltd

21 Ruru Street

South Pacific Timber Ltd

18 Nikau Street

Ironman Security Ltd

20-22 Nikau Street

Outsource Communications Ltd

24-26 Nikau Street

Vacant

28-30 Nikau Street

Burger Holdings Ltd

28-30 Nikau Street (Basement, Car Park)

Vacant

32 Nikau Street

Auror Ltd

34 Nikau Street

Residential

36-38 Nikau Street

Eden Studios Ltd, March Bessac JV

5 Flower Street

Accuite Ltd, System 7 Ltd

15-17 Shaddock Street

Green Way Ltd

19A Shaddock Street

Residential

19B Shaddock Street

Residential

19C Shaddock Street

Residential

21 Shaddock Street

Whitecliffe Enterprises Ltd, Residential

23 Shaddock Street

Green Way Ltd

25 Shaddock Street

TBS Remcon Ltd

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Address

Existing uses

27-29 Shaddock Street

Be-Operation

31 Shaddock Street

Residential

33 Shaddock Street

Green Lite Ltd

95 Mt Eden Road

Vacant (former Life Church)

10-26 Shaddock Street Unit A, 97 Mt Eden Road

Wildland Consultants Ltd

Unit B, 97 Mt Eden Road

Silo Trust

Unit C, 97 Mt Eden Road

Inclusiv Naturals Ltd

Unit F, 97 Mt Eden Road

Event Impressions Mt Eden Ltd

Unit G, 97 Mt Eden Road

Concrete Solutions Ltd

Unit K, 97 Mt Eden Road

Sterling Holdings Ltd

Unit J, 28 Shaddock Street

ATEED

Unit I, 30 Shaddock Street

ATEED

Unit H, 32 Shaddock Street

Industry Connect Ltd

Unit E, 34 Shaddock Street

Industry Connect Ltd

Unit D, 36 Shaddock Street

HV Power

It is estimated that 1,500 truck-loads will be required to remove demolished material from the Project site (3,000 one-way trips), over the four to five months demolition period. This corresponds to an average of 15 trucks per weekday to remove this material (30 one-way trips).

2.3

Programme

It is proposed that the demolition works are carried out in three distinct stages (the order of which to be confirmed by the C3 Alliance). This staged approach will assist in confining the demolition to defined areas for improved manageability and reducing impacts on the surrounding community and environment. The Project is anticipated to commence work in mid-2019 and take approximately four-five months to complete based on CRLL’s current understanding of underground services and building conditions. Should additional complexity be encountered during the Project, then the Project duration may extend beyond five months. The demolition sequence for a typical site is summarised as follows and detailed in the CEMP:

▪ ▪ ▪ ▪

Soft strip buildings (1 week) Dismantle building structure (2 weeks) Cut and/or breakup foundations if required (1 week) Clear site (1 week)

As confirmed at section 2 of the CEMP a demolition plan will be developed in accordance with the Health and Safety Work Act 2015 (Asbestos) Regulations 2016 and the Approved Code of Practice on the Management and removal of Asbestos. The C3 Alliance will be responsible for the preparation of site-specific demolition plans including the necessary assessment for asbestos containing materials and any necessary asbestos management plan.

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2.4

Hours of Operation

Normal construction hours will be 0700 – 1800 hrs, Monday to Friday and 0700 – 1400 hrs on Saturdays. It is not anticipated that night works will be required.

2.5

Construction Workforce and Parking

The total Project workforce will vary through the work stages but may peak at approximately 30 – 40 staff. Additional subcontractor workforce such as traffic management and utilities staff will attend the site intermittently. The project workforce will have access to the site at 18 Ruru Street for site office and contractor parking. This site has capacity for approximately 20 parking spaces. The workforce will also have access to the existing off-street parking spaces within CSA properties before they are demolished, as well as areas within the CSA once demolition areas have been cleared. In addition, the project workforce will be provided with public transport travel information and encouraged to car pool. Workforce shifts will generally begin prior to the morning commuter peak and finish after the evening commuter peak. As a consequence, use of on-street parking for staff associated with the proposed works should not occur.

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Social Environment

3.1

Project Area Demographic Profile

With respect to the 2013 Census4, the Project Area and Affected Party Area (as defined at Appendix A) is located within Mesh blocks 0421000, 0421200, 0542501, 0542502, 0419702, 0419706 and 0419704 as illustrated in Figure 3-1 below. Figure 3-1 2013 Census Mesh blocks for Project area

Table 3-1 Census Mesh block data for Project area

Mesh Block

Population

Male: Female split %

Median Age

Households #

0421000 – Ngahura Street to Flower Street

56:44

30.8

0421200 – Nikau Street/Mt Eden Road/ New North Road

204

48:52

26.2

0542501 – Shaddock St/ Mt Eden Road

50:50

13.5

0542502 – Akiraho Street

279

49:51

29.5

111

0419702 – Fenton Street

No data provided

0419706 - Ngahura Street

0419704 - Ngahura Street/ New North Road

51:39

25.2

31.2

Statistics New Zealand (2013). Individual Part 1. Meshblock Datasets - Auckland Region. Wellington: New Zealand Government. Census 2018 is not yet available.

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According to 2013 Census5 mesh block information, an estimated 675 people lived in 252 households within the Project’s surrounding area. These numbers correlate to the predominance of apartment living and shared accommodation (“flatting”) within the area. The ratio between the male and female population was reasonably even but some of the mesh blocks such as 0421000 indicated a larger male presence which may be reflective of the type of accommodation available (e.g. hostel, rental). The ethnicity of the Project area is predominantly European, but over a third of the population is noted to be of Asian descent. The percentage of dwellings owned was recorded as 23%. The residential population appears from the Census data to be relatively transient as the majority of people had not lived in the area for more than 4 years, with over half having lived in the area for less than a year. Residential population typically consists of renting young families, couples or single households, predominantly in their 20s and early 30s. Over half of respondents indicated being in full time employment. A small portion of the population advised that they work from home with the majority leaving to work using mainly a private vehicle, with some indicating the use of the train.

3.2

Local Community Planning

There are a number of statutory and non-statutory plans and policies prepared that provide a highlevel context for the Project. Strategies, plans and policies prepared by the community (or with input from the local community) can provide a good indication of the social matters of importance to them and of any key community aspirations. The most relevant for the Project area is the Newton-Eden Terrace Plan 2016 – 2046. The Waitematā Local Board and the Albert Eden Local Board in collaboration with their communities have develop the Newton-Eden Terrace Plan 2016 – 2046 to provide a framework for growth and change, including investment in the Newton and Eden Terrace area over the next 20 to 30 years. The Plan recognises that there are a multitude of organisations and stakeholders working to improve the Newton and Eden Terrace area and the ability to successfully deliver the Plan’s vision will rely heavily on collaboration. The Plan’s overarching aspiration is for the Newton and Eden Terrace area to grow as a cultural, diverse and inclusive quarter, economically and socially. With the benefit of being close to the city centre, the area’s accessibility supports further intensification. The Plan identifies five key moves which are integral to guiding the change sought in the area, namely:

The Plan confirms that the extension and redevelopment of Mt Eden station through the CRL Project provides a unique opportunity. The redeveloped station is seen as a significant catalyst for revitalising 5

2018 Census information is not available at the time of writing.

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the area as a whole, opening opportunities for private development, encouraging new business and residential growth, and providing a high level of public transport access. Of the six key locations for future growth identified within the Plan, the CRL Mt Eden Construction Yard and Mt Eden Station is one (Location 4). A key opportunity sought is improved public realm and pedestrian connection legibility as a result of the locationâ€™s redevelopment. The CRL project is also seen as a portal for visitors, businesses and residents to experience the Newton and Eden Terrace area, and vice versa for the areaâ€™s community to the have access to the city centre and wider Auckland region. By strengthening the appeal of the area to visitors and to a wider range of occupiers, an aspiration of the Plan is the activation of shopping frontages, a wider mix of uses and activities, and improvements to the public realm. As such, the Project will facilitate the delivery of the CRL project, and aligns with the aspirations and outcomes sought in the Newton-Eden Terrace Plan.

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CRL NOR Social Impact Assessment

4.1

Summary of Social Impact Assessment

An assessment of social effects6 was prepared as one of the suite of technical reports to inform the assessment of environmental effects (AEE) to support the Notices of Requirement (NoR) for the CRL designations. The purpose of this NoR SIA was to provide an assessment of the likely social consequences (benefits and dis-benefits) that may arise as a result of the CRL Project. The SIA was informed by a literature review, a policy context review, and feedback from the community and stakeholder consultation process undertaken by Auckland Transport (AT) including that carried out previously by KiwiRail and the Auckland Regional Transport Authority. A review of other technical assessments prepared to support the CRL AEE (e.g. noise and vibration, air quality, traffic and transport) relevant to potential social impacts was also undertaken. The NoR SIA identified four potential areas of adverse social effect arising from the construction of the CRL: 1. That the loss or disturbance of community facilities and social services as a result of the proposed works could disrupt people’s way of life and community cohesion; 2. That severance between communities, facilities, residents and businesses, particularly during construction, could impact on people’s way of life and community cohesion; 3. That the physical impacts of construction works could impact on people’s health and wellbeing (e.g. as a result of nuisance or disturbance from construction noise, vibration or other discharges, or from the uncertainty/frustration arising from changes in accessibility for people living and working in the areas affected by construction activity); and 4. That there are impacts on individual tenants and landowners, resulting from issues associated with property purchase, relocation and/or displacement. The NoR SIA, through social profiles and site visits, identified the social environment within which the CRL would be constructed and the operated. It had particular regard to the existing transport network and also the demographic cross-section of inner-city Auckland. The NoR SIA characterised the land uses adjoining and within the CRL designation footprint as follows: commercial and office buildings; apartments and visitor accommodation; warehouses and storage facilities; entertainment centres and restaurants; civic buildings and community centres; and residential accommodation. A summary of the Traffic Impact Assessment (TIA) identified that the adverse temporary effects all relate to the management of the existing road transport network during construction. The key adverse temporary effects include disruptions or inconvenience to:

▪ ▪ ▪

Emergency service vehicles; Bus operators and users (private and public); Private vehicles;

Crack, C. and Linzey, A (2013). City Rail Link Notice of Requirement: Social Impact Assessment. Prepared for Auckland Transport as part of the CRL Notice of Requirement.

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▪ ▪ ▪

Couriers and delivery vehicles; Freight vehicles; and Cyclists and pedestrians.

These effects are likely to be caused by temporary road closures and a reduction in lanes resulting in a reduction in road network capacity, restriction in access to private properties and businesses as a result of works occurring within the road reserve, and the movement of construction vehicles to and from the construction site. The Project works area is located within the NoR 6 (now CRL Designation 2500-6) area of the CRL designation and the SIA noted that the most commonly occurring land uses were:

▪ ▪ ▪ ▪

Specialty Trade (such as panel beaters, security services and plasterers), Residential, and Commercial Office Manufacturing, Retail, and Film and TV ‘Other’ activities (such as a carparks)

This variety of uses is not unsurprising considering the location of the CRL designation footprint. The NoR SIA identified the Life Church - Central (95 Mt Eden Road) as the only community facility within or immediately adjoining the CRL designation for the Project works subject to this SIBD DWP. For the CRL Project as a whole, the Bear Park Early Childhood Centre (32 Akiraho Street), was the only other noted community facility nearest to the Project works area. MediaWorks at 3 Flower Street is the production facility for a variety of radio and TV programmes. The NoR SIA acknowledged this activity as a key sensitive receiver for dust. Also noted for the Project Works area were the visual effects associated with the Mt Eden CSA, in particular due to the topography of the area, whereby a number of surrounding properties will overlook it. With respect to social benefits, the NoR SIA considered that once operational, the CRL Project would facilitate a modal choice change from private car to public transport use with a decrease in road congestion as well as providing the opportunity to stimulate economic development and the regeneration of the city centre area which would enhance community well-being. The NoR SIA concluded that the majority of actual or potential adverse effects associated with the CRL Project would occur during the period up to and during surface construction works being undertaken. Effects associated with construction (which for the purposes of this SIBD DWP is taken to include demolition works) were:

▪

Potential impacts on people’s well-being particularly during construction as a result of physical environment effects, such as noise and vibration;

▪

Potential disruption to people’s way of life and community cohesion by works affecting access and the presence of physical barriers;

▪

In some cases, the potential to compromise the viability of business operations due to staff/employment pressures if construction work results in the loss of parking or staff amenities;

▪

Potential longer-term disruption to business operations if businesses are required to ‘shut-down’ over construction;

▪

Potential loss of business vitality/viability if frontage is disturbed for extended periods, such as reduced customer visibility, reduced customer access. In particular, this disruption is noted for cafés, food establishments, ‘walk-in retail operations’, and high ‘traffic’ businesses;

▪

Potential visual effects due to the topography of the area means that the construction site will be overlooked by a number of surrounding properties;

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▪

Potential visual impact leading to perception of severance and inaccessibility and reduced safety; and

▪

Health effects as a result of construction dust.

The NoR SIA considered that the most effective method for mitigating the adverse effects of the CRL Project was regular and ongoing communication and liaison with those affected parties to provide certainty (where able).

4.2

Summary of Submissions from Original NOR

A review of the public submissions on the NoR revealed nine affected properties within the Project area that made a submission, including:

▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

24 Mt Eden Road; 81 Mt Eden Road; 3 Flower Street; 10 Ruru Street; 1 Ngahura Street; 120 New North Road; 130 New North Road; 11 Fenton Street; and 32 Akiraho Street.

The nature of the submissions pertains to effects on potential built heritage values, noise and vibration effects, ease of access to properties and businesses, traffic congestion levels, providing further information around timing and the frequency of lane and/or road closures, demolition truck movements, visual amenity values, the reinstatement and restoration of public areas, associated impacts on business earnings, and the continuity of services. In particular, the Bear Park Mt Eden child care centre commented on noise and vibration affects associated with rock breaking and requested that this activity be limited to hours outside of 11.30am 3pm while MediaWorks raised the potential for noise and vibration from the CRL project to affect the quality of production and disrupt broadcasts. A common theme raised by several submissions was the desire for timely and informative communications throughout the duration of the CRL project.

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Consultation and Engagement

5.1

Introduction

This SIBD DWP has been prepared through engagement and consultation with the community (business and residential) located immediately adjacent the Project area in order to understand how the works may potentially disrupt residents and individual businesses/services (staff and customers) as well as any specific access requirements. The consultation process was progressed as summarised in Table 5-1. Table 5-1 Engagement Plan

Task

Activity

1. Confirm properties that will potentially be

▪

A review of aerial photographs and street view against the proposed works area;

▪

A site visit to the proposed works area to confirm properties (residents and businesses) which may be directly affected and affected by proximity;

▪

Review public submissions on the NoR to see who made comment from the Project area;

▪

Compile a list of directly affected and affected by proximity properties and map them; and

▪

Confirm property ownership via LINZ Quick Map service.

▪

Clarification of existing relationships with property owners and occupiers; and

▪

Review of previous communications and agreements.

▪

Compile contact database based on information gathered from Task 1 and 2;

▪

Feedback questionnaire developed;

▪

Emails and letters sent to database requesting meeting;

▪

Letter drop to properties on which no contact details were found;

▪

Follow up emails, cold calls to property and requests for contacts while at engagement meetings progressed to ensure contact made with as many stakeholders as possible;

▪

Attendance at meetings; and

▪

Feedback documented.

affected by the demolition works

2. Liaise with the CRLL GM Corporate Relations & Communications

3. Engagement Programme

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Task

Activity

4. Review of other DWPs

▪

Review draft DWPs prepared and any notes from meetings with parties: o Air Quality; o Noise and Vibration; o Transport, Access and Parking.

5. Consultation on draft DWP

▪

Community Liaison Group; and

▪

All parties on database.

All engagement meetings were attended by the author of this DWP and/or Carol Greensmith and Briony Hill who were part of the SIBD DWP engagement team, along with either Sonya Leahy, CRLL Stakeholder Communications Manager or Aidan Kirkby-McLeod, CRLL Senior Planner, or another representative from the CRLL planning team.

5.2

Establishing an Affected Area

The approach taken by this DWP was to profile and scope the works area with a property search and site visits, a review of technical assessments that had been prepared for the CRL NoR; relevant consultation and feedback received to date (including public submissions on the NoR) from properties within the Project area, and the output of other DWP workstreams. Considering the social context and key potential social effects associated with the Project (supported through the assessments undertaken as part of the other DWPs and Management Plans, in particular the TAP DWP and CNV DWP), the scope of this SIBD DWP has been refined to those properties ‘in proximity’ of the works and potential traffic routes to and from the site. The output from this work, was an Engagement Map provided at Appendix A, which identified

▪ ▪

Affected parties by proximity; and Neighbouring uses and activities.

This has been used as the basis for the necessary engagement associated with the preparation of this DWP. While not considered to be directly affected by the works, consultation with a representative of the UpTown Business Association took place to gauge impact on the business community within the Project area as a whole.

5.3

The Project’s Affected Area and Community

The owners and occupiers most likely to be affected by the Project construction works are listed in Table 5-2 below, being affected parties in proximity.

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Table 5-2 Likely Affected Parties

Property Use Property

Property Owner/ Manager Occupier

New North Road 10 New North Road

Office

Nelson Buildings Ltd (owner)

Club & Meeting Rooms

Dalmatian Cultural Society

Other

Global Immigration Services Pure Dance Volunteering Auckland

16-20 New North Road

Commercial Office

AD Law Trustees (No.17) Ltd, and Owens Nominees Ltd (Owner) ACR Compliance Consultants

22-26 New North Road

Retail

Jubilee Crippled Children Foundation Trust Board (Owner) Sopers Mac

30 New North Road

Specialty Trade

I & RW Doo (Owner) Mt Eden Tyre and Mechanical

60 New North Road

Office Film and TV

Carvoid Investments Ltd / Monkhouse Law Family Trust (Owner) Choise TV Entertainment Publications New Zealand HGTV Top TV NZ Ltd

66-70 New North Road

Retail

Summit Holdings AKL Ltd (Owner) Hero Sandwich House Bottle O

46-48 New North Rd

Specialty Trade

MediaWorks TV Ltd (Owner)

Office

MediaWorks Transmission Workshop and Offices

Retail

Delissimo Delicatessen and cafĂŠ 74 New North Road

Office

Brayshaw Hall Ltd (Owner)

Retail

JP Spa

Residential

Lion Rock Merchandising Ltd Residential

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Property Use Property 78-96 New North Road

Property Owner/ Manager Occupier

Office

Oasis Eden Holding Ltd (Owner)

Retail / Commercial

Cure Kids DJI Authorised Retail Store Eqstruc.co.nz Fersa light Techinic Jetts Kellylin Couture Life Plus Structural Ease

100 New North Road 112 New North Rd

Office

Jencal Properties Ltd (Owner)

Manufacturing

Soar Digital / Print

Specialty Trade

LL & LT Tieu & Brennan and Brown-Haysom Trustees Ltd (Owner) Advance Auto Repairs Aisha Motors

Mt Eden Road 15-19 Mt Eden Road

Retail

Elnaia Ltd (Owner)

Office

Bamboo Kitchen ExtraStaff

21-25 Mt Eden Road

Commercial

Bracey Consortium (Owner)

Retail

Helmut Hair Salon TwentyThree Café The Corner Store

22 Mt Eden Road

Specialty Trade

D.G. Trustee Co (2012) Ltd (Owner) Mt Eden Automotive

24 Mt Eden Road

Retail

The House of Knives Ltd (Owner) House of Knives

27 Mt Eden Road

37-39 Mt Eden Road

Retail

IL Haynes / TJ Parker (Owner)

Office

Al Volo Pizzeria Immigration Bureau

Residential

Allcard Services / Mayon Investment Ltd / Mankind Investment Ltd (Owner)

Other – Studio / Events

The Spreading Tree 41 Mt Eden Road

Residential

Body Corporate – Various (Owner)

43 Mt Eden Road

Commercial

Anscot Property Ltd (Owner)

Residential

Quinovic Mt Eden (now vacant) Residential

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Property Use Property

Property Owner/ Manager Occupier

47 Mt Eden Road

Commercial

49, 55, 57,59,61,63, 65 Mt Eden Road

Commercial

Samson Corporation Ltd (Owner)

Retail

Ace Kitchen

Northward Enterprises Ltd (Owner) Black Box Architects

John Zimmermann Couture Metal Tshirts Satya Restaurant The Tucker Box 71-75 Mt Eden Road

Commercial

Executive Trustees Ltd (Owner)

Retail

Bok Mart (Wang Mart) Keepsake Tattoo Suave Barbershop

81 Mt Eden Road

Vacant

LJ Ng (Owner) Vacant – boarded up

83 Mt Eden Road

Retail

101 Mt Eden Road

Commercial

Quatro Properties Ltd (Owner) Mt Eden Souvenirs

Retail

Southside Developments Ltd / Mt Eden 101 Ltd (Owner)

Specialty Trade

Auto Services Caci Health Dubber and Craig Customs Health 101

Fenton Street 11 Fenton Street

Residential

Station R Body Corporate – various (Owner)

7 Fenton Street

Specialty Trade

MEC Ltd (Owner) Police Vehicle Pound

Akiraho Street 1 Akiraho Street

Residential

Body Corporate – various (Owner)

3 Akiraho Street

Residential

Body Corporate – various (Owner)

5 & 9, 13 Akiraho Street

Commercial

Manukau Enterprises Ltd (Owner)

Retail

Brothers Brewery Juke Joint Regal Castings Regal Bullion

7 Akiraho Street

Commercial

Regal Castings Ltd (Owner) Regal Castings Regal Bullion

11 Akiraho Street

Office

Greenpeace Educational Trust (Owner) Greenpeace

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Property Use Property 32 Akiraho Street

Property Owner/ Manager Occupier

Commercial

SM & CG Cole/ BAL Carpenter (Owner) Bear Park Early Childcare Centre

Ngahura Street 1 Ngahura Street

Other – Sport/ Events

Auckland Boxing Association (Owner) Auckland Boxing Association

2 Ngahura Street

Office Manufacturing

3 Ngahura Street

Jencal Properties Ltd (Owner) Soar Digital / Print

Residential

Body Corporate / Individual dwelling units – various (Owner)

Commercial

Summit Holdings AKL Ltd (Owner)

Ruru Street 2 Ruru Street

Office 2A Ruru Street

Residential

DE Thomas and V Braun (Owner)

Office 3-5 Ruru Street

Other – Religious

Urban Vineyard Church (Owner)

4-6 Ruru Street

Commercial

Choy consortium (Owner)

Office

Vacant Goodwin Property

10-14 Ruru Street

Residential Commercial

Body Corporate / Individual dwelling units – various (Owner) City Storage

Korari Street 3 Korari Street

Commercial

Soft Start Productions Ltd (Owner)

Office

Interdyn - Audio Visual Business Network Lighting

5-7 Korari Street

Residential

Body Corporate – various (Owner)

Other – car parks

MediaWorks TV Ltd (Owner)

Flower Street 2 Flower Street

Car Parking Building 3 Flower Street

Film and TV

MediaWorks TV Ltd (Owner) MediaWorks

10 Flower Street

Residential

Body Corporate / Individual dwelling units – various (Owner)

Residential

M S Kim (Owner)

Nikau Street 9, 11,13,15 Nikau Street

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Property Use Property

Property Owner/ Manager Occupier

2 Nikau Street

Office

IL Haynes / TJ Parker (Owner)

Residential

Auckland Business Consulting Ltd Residential unit

4 Nikau Street

Commercial

Lighthouse and CS Partnerships (Owners)

Office

Fuse Creative Advertising Agency International Entertainment Ltd

6-10 Nikau Street

Commercial

Frequency Nikau Ltd (Owner)

Office

Frequency NZ Ltd

Residential

Fresh Communications Ltd Residential unit

12-14 Nikau Street

Residential

Eden City Growers Ltd (Owner) Residential units

Shaddock Street 2-4 Shaddock Street

Commercial

Cathran Properties Ltd (Owner)

Office

Guardian Alarms | Fire Detection Specialists Beer Jerk

3 Shaddock Street

Commercial

Allcard Services Ltd (Owner)

Office

Allcard Services

5-7 Shaddock Street

Commercial

Worth & Douglas Ltd (Owner)

Office

Worth & Douglas

6 Shaddock Street

Commercial

Executive Trustees Ltd (Owner)

Office

Glass Resources Ltd Adsel Solutions Group Ltd

To ensure a collaborative approach to the development of this DWP, a summary of the SIBD DWP draft recommendations was circulated to the Mt Eden CLG on 5th December 2018. The SIBD DWP author attended the CLG meeting which took place on 11th December 2018. Matters raised by attendees which relate to social impact and business disruption were recorded, as presented in Table A, Appendix B. In addition, a copy of the Draft SIBD DWP was available to the Mt Eden CLG on request. However, no member of the CLG has requested a copy of the SIBD DWP for review nor have any subsequent comments or information been received from the CLG or any parties interviewed as part of the SIBD DWP. Ongoing updates and information relating to the Project will be provided via scheduled CLG meetings throughout the duration of the Project, with the Project period commencing with the appointment of the C3 Alliance contractor. A CLG will take place at least 4 weeks prior to demolition works commencing to confirm the start date and those matters listed at section 6.1 below. The CRL designation condition 7 requires a Project CLG to take place at least every three months over the course of the Project.

5.4

Engagement with Affected Parties

The purpose of the engagement programme was twofold.

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First was to establish relations with the Project community on which to build throughout the demolition works. Where possible a member of the CRLL team was present at the meetings. Secondly, it was to obtain feedback from parties on the matters identified in the CRL designation condition 61.3, i.e. the type and scale of disruption, specific access and servicing requirements, and client and visitor behaviour and requirements. To ensure a level of consistency from the engagement interviews, a series of questions were asked, with copies of the three types of questionnaires (Business, Body Corporate/Residential, Property Owner) provided at Appendix C. The intent of the questionnaire approach was to stimulate discussion around how properties or parts thereof are currently used and any specific issues that may arise as a consequence of the Project. These conversations provided a means by which to confirm whether the potential social impacts identified in the NoR SIA are still valid in the current social environment and for the current Project. Engagement meetings were not limited to the questionnaire list, with those questions generating discussion on a range of matters including site specific issues and feedback on the effects from the CRLL works currently being undertaken in the Mt Eden area (Contract 6 Nikau Street Stormwater Realignment). The key issues raised by the affected parties in response to the questions are detailed in Table 5-3.

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Table 5-3 Key Issues from Engagement Meetings

Property / Stakeholder

Engagement Format

Key Points Raised

▪

New North Road 16-20 New North Road

Interview with business owner.

▪

Access to staff (includes out of hours and response call outs) and customer parking is via Flower Street. Concern if this is affected by Project and will require forewarning if access is to be compromised.

▪

Local roads will be managed such that vehicle access is maintain as set out in the TAP DWP. The location of ACR’s car park access lies beyond the segment of Flower Street which may be subject to temporary closure. Refer to Section 6.5 which also confirms the need for communications with the Project area community should temporary road closures be required.

▪

Run sensitive monitoring equipment on site. Concern that vibration from demolition may affect ability to operate these.

▪

The Noise and Vibration technical specialist for the Project has confirmed that, with the use of appropriate demolition techniques, there should be negligible vibration arising from the Project which would have the potential to affect ACR’s location.

▪

The monitoring of noise and vibration will be undertaken for the duration of the works. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

Email received advising that not interested at this stage and to have email removed from the list.

▪

Noted.

▪

Regular engagement concerning the Project will take place with the Project community. Refer to Section 6.2.

▪

Local roads will be managed such that vehicle access is maintain as set out in the TAP DWP. Refer to Section 6.5 which also confirms the need for communications with the Project area community should temporary road closures be required.

▪

Section 6.2 requires the C3 Alliance to confirm Project site access and egress as well as truck movement schedule no later than 4-weeks prior to works commencing.

▪

Regular engagement concerning the Project will take place with the Project community. Refer to Section6.2, 6.5 and 6.9.

ACR

16-20 New North Road Compliance Consultants 22-26 New North Road Sopers Mac

Mitigation to address concerns

Email correspondence with business owner.

▪

Email correspondence with business representative.

▪

Confirmed that the majority of staff and customer use is from New North Road. Acknowledged that the Project will at times use Flower and Nikau Streets, however, this use is considered minimal and easily substituted by using New North Road.

▪

Unless the Project encroaches directly out onto New North Road, they do not see any significant impact to the business other than an increase in diverted traffic from Flower and Nikau Streets onto New North Road and increase in large equipment traffic.

▪

Requested to be kept informed of the Project timelines.

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Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

48 New North Road

Interview with business owner.

▪

Existing pedestrian access from footpaths along New North Road will be maintained at all times as will pedestrian access from the adjoining Flower, Korari, Ruru and Ngahura Streets. Refer Section 6.5 and the TAP DWP.

▪

Messaging to the effect that local businesses are operating as usual will be provided via a number of media methods. Refer to Section 6.9.

There is an indoor/outdoor seating area at the rear which is regularly used by clientele. Concern that dust from the Project may impact the usability of this space.

▪

Air Quality will be monitored and mitigated. Refer to Section 6.3 of this DWP, section 3 of the AQ DWP.

▪

The Air Quality technical specialist for the Project has confirmed that given the implementation of the dust mitigation strategies outlined in the AQ DWP, dust effects outside the demolition site are very unlikely to arise.

▪

Main concern is the need for early Project communication, so is aware of what is going on and when.

▪

Regular engagement concerning the Project will take place with the Project community. Refer to Section 6.2, 6.5 and 6.9.

▪

Staff rely heavily on the use of on-street parking. The business is also reliant on the on-street loading zone on New North Road. As parking is extremely tight in area, and they are concerned regarding the impact of demolition trucks and workers cars utilising parks.

▪

The project will have access to the site at 18 Ruru Street for parking as well as spaces within CSA properties before they are demolished, and then areas within the CSA once demolition is completed. However, it is recognised that on-parking is at a premium in the Mt Eden area and as such specific off-street parking requirements for the parking of demolition workforce vehicles and trucks is set out at Section 6.5.6.

▪

Reduced bicycle and pedestrian access is a concern as a number of staff travel from Ponsonby Road, Newton, Exmouth and New North Roads.

▪

Local roads will be managed such that bicycle access is maintain as set out in the TAP DWP. Existing pedestrian access will be maintained at all times. Refer Section 6.5 and the TAP DWP.

▪

Refer to Section 6.5 which also confirms the need for communications with the Project area community should temporary road closures be required.

Delissimo Delicatessen and café

▪

60 New North Road Top TV Monkhouse Law Family Trust

Interview with business owners and property owner.

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The business relies on foot traffic from surrounding businesses and streets, so any reduction in pedestrian access is likely to reduce patronage.

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Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

▪

It is not envisaged that the Project will require any road closures or restrictions on New North Road.

Due to the nature of the business, operations depend on an array of noise sensitive equipment (record, sound and broadcasting equipment). Concerned that noise and vibration from the demolition works will affect their ability to carry out their business.

▪

The monitoring of noise and vibration will be undertaken for the duration of the works. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

▪

Power is critical to the business operations and power outages will have a significant impact on the business. While they have a back-up generator, this is not an immediate response. Notification of planned disruption needs to be provided for scheduling purposes.

▪

Planned network service or utility suspension maybe required as the connections to the buildings within the demolition area are terminated or protected for the duration of works. Section 6.6.1 provides specific mitigation measures regarding upcoming outage times with property owners and leaseholders will be consulted at least one week prior to the planned event.

▪

Signal goes via the chorus fibre to TV3 and then to network in city centre. This fibre route needs to be protected.

▪

The Project does not require any excavation works within the local streets. The Chorus fibre route is not located within the demolition works area.

▪

Requested that a seismic reader be installed on building to monitor for damage from the works.

▪

Designation condition 46 requires as part of the CEMP process, the confirmation of where and when building condition surveys will be undertaken in relation to vibration and settlement. This property will be subject to the assessment process stipulated in the condition.

▪

The monitoring of noise and vibration will be undertaken for the duration of the works. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

▪

The monitoring of air quality, noise and vibration will be undertaken for the duration of the works. Refer to Sections 6.3 and 6.4 of this DWP, section 3 of the AQ DWP and section 5 of the CNV DWP.

▪

66-70 New North Road

Telephone interview with property owner.

Aurecon | Mott MacDonald | Jasmax I ARUP

▪

Reduced access for trucks (with entertainment gear) to and from the business will occur. Access to their premises needs to be maintained and the ability to unload equipment.

Concern that Project will give rise to noise and dust which will negatively impact their tenants’ business operations.

32 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Summit Holdings AKL Ltd

68 New North Road

Interview with business owner.

Key Points Raised

Mitigation to address concerns

▪

Local roads will be managed such that vehicle access is maintain as set out in the TAP DWP. Existing pedestrian access from footpaths along New North Road will be maintained at all times as will pedestrian access from the adjoining Flower, Korari, Ruru and Ngahura Streets. Refer Section 6.5 and the TAP DWP.

▪

It is not envisaged that the Project will require any road closures or restrictions on New North Road.

▪

Raised a number of queries concerning the future use of the area once the CRL project was completed.

▪

Noted. This is beyond the scope of the Project. The stakeholder was referred to the CRLL website (https://www.cityraillink.co.nz/crl-stationsmount-eden and https://www.cityraillink.co.nz/post-city-rail-link-propertydevelopment-opportunities) which contains some concept information on post -CRL development opportunities.

▪

The business relies on foot traffic from surrounding streets, so any reduction in pedestrian access is likely to reduce patronage.

▪

Customers and deliveries rely on on-street parking. A reduction in on-street parks or ability to access them is likely to reduce patronage and operational difficulties.

▪

It is recognised that on-street parking is at a premium in the Mt Eden area and as such specific off-street parking requirements for the parking of demolition workforce vehicles and trucks is set out at Section 6.5.6.

▪

It is not envisaged that the Project will require any road closures or restrictions on New North Road.

Concerned about the road closures and heavy vehicle access via Ruru Street.

▪

Section 6.2 requires the C3 Alliance to confirm Project site access and egress as well as truck movement schedule no later than 4-weeks prior to works commencing.

Bottle O

74 New North Road Lion Rock Merchandising Ltd

Interview with business owner/ residential occupant who is also the property owner.

Residential

Aurecon | Mott MacDonald | Jasmax I ARUP

Concerned about the potential for road closures which will negatively impact their tenants’ business operations (on street parking, pedestrian access and deliveries).

▪

33 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Brayshaw Hall Ltd (Owner)

78-96 New North Road

Interview with business representative.

Key Points Raised

Mitigation to address concerns

▪

The demolition works do not require the closure of Mt Eden Station. It is acknowledged that the construction phase will necessitate the closure of the station, but this is beyond the scope of this SIBD DWP. A bespoke SIBDDWP for the construction work phase will be prepared.

▪

The Project will not impact the existing bus stops and routes servicing New North Road and Mt Eden Road.

▪

Stakeholder has been added to the CRL Newsletter circulation list.

▪

Redevelopment planned for 2021 (which may involve demolition and rebuild).

▪

Noted. While this planned renovation work is beyond the Project timeframe, the C3 Alliance should liaise with the property owner with respect to the CRL construction programme of works.

▪

Requested that Project remains in communication so is aware of what is going on and when.

▪

Regular engagement concerning the Project will take place with the Project community. Refer to Section 6.2, 6.5 and6.9.

▪

September is a big period for them (funding, “Red Nose Day”) the office is a hub so lots of people in/out. Concerned that noise and disruption from site works will make working conditions difficult. Working from home during this period is not an option.

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

▪

The Noise and Vibration technical specialist for the Project has confirmed that, with the use of appropriate demolition techniques, there should be negligible noise and vibration arising from the Project which would have the potential to affect Cure Kid’s ability to operate from their offices.

Concerned that the intersection at Ruru Street into New North Road will become difficult to use due to the volume of trucks passing; along with safety issues coming out of their car park which is located Ruru Street especially at night.

▪

Local roads will be managed such that vehicle access is maintain as set out in the TAP DWP.

▪

Section 6.2 requires the C3 Alliance to confirm Project site access and egress as well as truck movement schedule no later than 4-weeks prior to works commencing.

▪

The C3 Alliance Stakeholder and Communication Manager will as part of their regular catch ups with Cure Kids (refer to Section 6.2) seek feedback on this matter and if required, agree mitigation measures with the C3 Construction Manager.

Cure Kids

▪

Aurecon | Mott MacDonald | Jasmax I ARUP

Raised concern regarding the closure of Mt Eden station and disruption to rail or bus services due to the proposed works. This matter is of importance as they are a regular user of the station and PT services.

34 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

78-96 New North Road Life Plus

78-96 New North Road Eqstruc Structural Ease

Engagement Format

Interview with business representative.

Key Points Raised

Mitigation to address concerns

▪

Would like Project updates, so can keep staff informed.

▪

Regular engagement concerning the Project will take place with the Project community. Refer to Section 6.2, 6.5 and 6.9.

▪

Main concern is the potential for noise from the Project making it difficult to make calls as the windows to the office all face south across car park to the demolition area.

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

▪

The Noise and Vibration technical specialist for the Project has confirmed that, with the use of appropriate demolition techniques, there should be negligible noise and vibration arising from the Project which would have the potential to affect Life Plus’s ability to operate from their offices.

▪

Long term restricted access on Ruru Street which would make it difficult to use car park.

▪

Access to the building is very important and should not be impaired by works vehicles.

▪

Local roads will be managed such that vehicle access is maintain as set out in the TAP DWP.

▪

Turning right out of Ruru Street is not safe (they anticipate this getting worse once the works commence and internal roads need to be closed). Existing truck movements (e.g. St Pacific Timber) block the road regularly.

▪

Section 6.2 requires the C3 Alliance to confirm Project site access and egress as well as truck movement schedule no later than 4-weeks prior to works commencing.

▪

It was confirmed during meeting that Pacific Timber will be relocating to new premises outside of the Mt Eden area.

▪

The C3 Alliance Stakeholder and Communication Manager will as part of their regular catch ups with Eqstruc/ Structural Ease (refer to Section 6.2) seek feedback on this matter and if required, agree mitigation measures with the C3 Construction Manager.

▪

It is not envisaged that the Project will require any road closures or restrictions on New North Road.

▪

Aurecon | Mott MacDonald | Jasmax I ARUP

Staff and customers currently use paid and free on street parking. Would be concerned if numbers were reduced due to the Project.

35 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

▪

The Noise and Vibration technical specialist for the Project has confirmed that, with the use of appropriate demolition techniques, there should be negligible noise and vibration arising from the Project which would have the potential to affect Eqstruc/ Structural Ease ability to operate from their offices.

▪

Feedback on the C6 contract matter was noted and has been fed back by CRLL to the contractor. For the demolition works, no blasting is required.

▪

Regular engagement concerning the Project will take place with the Project community. Refer to Section 6.2, 6.5 and 6.9.

▪

Air Quality will be monitored and mitigated. Refer to Section 6.3 of this DWP, section 3 of the AQ DWP.

▪

The demolition works do not require the closure of Mt Eden Station. It is acknowledged that the construction phase will necessitate the closure of the station, but this is beyond the scope of this SIBDDWP. A bespoke SIBDDWP for the construction work phase will be prepared.

▪

Regular engagement concerning the Project will take place with the Project community. Refer to Section 6.2, 6.5 and 6.9.

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

▪

78-96 New North Road

Interview with business representative.

▪

It is a noise sensitive office (from the perspective of all staff needing quiet space to do calculations – not noise sensitive equipment), concerned that Project may make it difficult to concentrate. The C6 contract blasting was felt by all with people spilling out onto the street, trying to understand what was going-on. They had not been notified which was not acceptable.

Concern that dust generated by the Project may enter shop and damage stock.

Kellylin Couture

▪

78-96 New North Road Ferntech/DJI Authorised Retail Store

Interview with business representative.

Aurecon | Mott MacDonald | Jasmax I ARUP

▪

Aware that train station may close and would like to be kept up dated on information regarding this.

Interested in effects on parking and any vibration impacts from the Project.

36 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

100 New North Road

Interviews with business owner and property owner.

▪

Local roads will be managed such that vehicle access is maintain as set out in the TAP DWP.

▪

Section 6.2 requires the C3 Alliance to confirm Project site access and egress as well as truck movement schedule no later than 4-weeks prior to works commencing.

▪

The C3 Alliance Stakeholder and Communication Manager will as part of their regular catch ups with SOAR (refer to Section 6.2) seek feedback on this matter and if required, agree mitigation measures with the C3 Construction Manager.

Raise concern about the potential for dust emissions from the Project. Impact on the printing machines and ability to provide a quality product. During the warmer months, as the building is not air conditioned, the doors are kept open to provide ventilation.

▪

Air Quality will be monitored and mitigated. Refer to Section 6.3 of this DWP, section 3 of the AQ DWP.

▪

Requested that they be kept informed and be provided with Project updates.

▪

Regular engagement concerning the Project will take place with the Project community. Refer to Section 6.2, 6.5 and 6.9.

▪

Stakeholder has been added to the CRL Newsletter circulation list.

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

SOAR Print Jencal Properties Ltd (Owner)

▪

Aurecon | Mott MacDonald | Jasmax I ARUP

Main concern relates to access and detours, especially traffic impacts that may affect the delivery of goods. Ngahura Street entrance is the most critical, all deliveries enter site here. Use forklift to move materials and waste to the bins at rear off site (approx. 2-3 per day). There is the ability to move and arrange deliveries around street closures BUT only on Wednesdays and Fridays.

Raised concern that vibration or other Project works may give rise to building damage. Pre-condition survey requested pre-demolition work.

37 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Mt Eden Road 15 Mt Eden Rd Bamboo Kitchen

21 Mt Eden Rd Helmut Hair Salon 24 Mt Eden Road

Key Points Raised

Mitigation to address concerns

▪

Interview with business owner representative.

▪

Business likely to close and focus on its Greenlane operation before Project is likely to commence and therefore, not interested in completing an interview.

▪

Noted.

▪

Following appointment of the C3 Alliance, the Stakeholder and Communication Manager should confirm the details of any new tenant at this property or re-engage with this Stakeholder if their plans have changed.

Interview with business representative.

▪

Main concern is the availability of customer parking in the area.

▪

Interview with business and property owners.

▪

Raised concern regarding the potential for dust on windows and stock requiring increased frequency of cleaning.

▪

AQ DWP considers the mitigation referred to sections 3 and 4 of the AQ DWP will effectively mitigate dust from the Project works.

▪

Visual inspections of dust will be undertaken daily as outlined in Section 4 of the AQ DWP. In the event an adverse level of dust is identified on buildings adjoining the Project works, CRLL will discuss with building owners to identify an acceptable solution.

There has not been consistency of personnel or good record keeping with the C6 contractor. Always dealing with different people.

▪

A key member of the C3 Alliance will be a Stakeholder and Communication Manager. They will be the main and readily accessible point of contact for the community in respect of the Project.

▪

The C3 Alliance Stakeholder and Communication Manager will be required to undertake regular engagement concerning the Project with stakeholders. Refer to Section 6.2.

▪

There is an obligation for records of complaints/issues and agreed resolutions to be kept. Refer to Section 8 and the content of the CCP.

House of Knives

▪

Aurecon | Mott MacDonald | Jasmax I ARUP

38 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

27 Mt Eden Road / 2 Nikau Street

Engagement Format

Interview with business and property owner representatives.

IL Haynes / TJ Parker (Owner) Al Volo Pizzeria Immigration Advice Live/Work Units

Aurecon | Mott MacDonald | Jasmax I ARUP

Key Points Raised

Mitigation to address concerns

▪

Parking is essential for customers during the day and customers rely on the limited number of onstreet parks.

▪

Would like to know where the main site access will be. Is concerned that if use Mt Eden Road, it will frustrate access/egress to premises.

▪

Concerned that demolition trucks will park on surrounding streets waiting for access to the works area. This is occurring at the moment in relation to a number of residential developments in the area. Makes parking and entering/leaving premises difficult for both staff and customers.

Until the C3 Alliance is appointed, the site access/egress cannot be confirmed. Section6.2 requires the C3 Alliance to confirm Project site access and egress as well as truck movement schedule no later than 4weeks prior to works commencing.

▪

The project will have access to the site at 18 Ruru Street for parking as well as spaces within CSA properties before they are demolished, and then areas within the CSA once demolition is completed. Section 6.5.6 stipulates that trucks associated with the demolition works should use the Project prescribed areas for marshalling/waiting.

▪

Concerned that the area will be unkept and become an eyesore during the works, in particular raised the issue of the unnecessary use of cones and temporary signage.

▪

Quality of the environment to be managed to maintain use and vibrancy of street. Refer to Sections 6.7 and 6.8.

▪

Would like to maintain involvement in CLG and be kept abreast of Project progress.

▪

Continued involvement in CLG confirmed.

▪

Regular engagement concerning the Project will take place. Refer to Section 6.2.

Rely on on-street parking for pizza pickups and client parking for the other businesses, in particular on Nikau Street Delivery vans usually park on the footpath. Street parking always full, very tight. Concern the Project will reduce the ability for onstreet servicing and parking.

▪

Section 6.2 requires the C3 Alliance to confirm Project site access and egress as well as truck movement schedule no later than 4-weeks prior to works commencing.

It is very difficult getting trucks getting into or out of Nikau Street due to the narrow corner and street, the manoeuvre takes up entire road width and temporarily blocks it. An increase in traffic movements from the Project will exasperate this.

▪

The Traffic technical specialist for the Project has confirmed that given the volume of vehicle movements to and from the site associated with the works, that access and egress to the local streets and entry points off them should not be adversely affected. It is unlikely due to the layout of Nikau Street that it will be a primary access point from the Project area.

▪

39 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

37 Mt Eden Road The Spreading Tree

43 Mt Eden Road

Engagement Format

Interview with business representative and resident.

Interview with property owner.

Quinovic Mt Eden (now vacant) Residential Anscot Property Ltd (Owner)

49, 55, 57,59,61,63, 65 Mt Eden Road

Key Points Raised

Mitigation to address concerns

▪

Raised a number of queries concerning the future use of the area once the CRL project was completed.

▪

The property owner is considering renovation work in the Shaddock Street will not be possible for construction traffic.

▪

Following appointment of the C3 Alliance, the Stakeholder and Communication Manager should re-engage with this Stakeholder to confirm their redevelopment schedule.

▪

Appreciate confirmation of commencement of works.

▪

Regular engagement concerning the Project will take place. Refer to Section 6.2.

▪

The property owner is seeking to redevelop the site, with resource consent granted and building consent imminent. The intention is to commence redevelopment mid-2019. Main concern is the potential for restrictions in terms of accessing redevelopment site from Shaddock Street as both works will overlap.

▪

Following appointment of the C3 Alliance, the Stakeholder and Communication Manager should re-engage with this Stakeholder to confirm their redevelopment schedule.

▪

Regular engagement concerning the Project will take place. Refer to Section 6.2.

▪

Local roads will be managed such that vehicle access is maintain as set out in the TAP DWP.

▪

Section 6.2 requires the C3 Alliance to confirm Project site access and egress as well as truck movement schedule no later than 4-weeks prior to works commencing.

▪

The monitoring of air quality, noise and vibration will be undertaken for the duration of the works. Refer to Sections 6.3 and 6.4 of this DWP, section 3 of the AQ DWP and section 5 of the CNV DWP.

▪

Interview with property owner.

Aurecon | Mott MacDonald | Jasmax I ARUP

▪

Residential tenancy will not be renewed in March 2019.

Concern that Project will give rise to noise and dust which will negatively impact their tenants’ business operations.

40 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Samson Corporation Ltd

Key Points Raised

Mitigation to address concerns

▪

Local roads will be managed such that vehicle access is maintain as set out in the TAP DWP.

▪

Section 6.2 requires the C3 Alliance to confirm Project site access and egress as well as truck movement schedule no later than 4-weeks prior to works commencing.

▪

47 Mt Eden Road Blackbox Architects Northward Enterprises Ltd (Owner)

Interview with business owner who also represented property owner.

Aurecon | Mott MacDonald | Jasmax I ARUP

Due to the lack of parking in the area, there have been increasing problems of general public using the private parking areas within their properties. Concerned that this will worsen if the Project reduces on-street parking numbers. Their tenants’ business operations rely on on-street deliveries which is already difficult due to the busy nature of Mt Eden Road. An increase in traffic movements from the Project will exasperate this.

▪

Concerned that the area will be unkept and become an eyesore during the works which will impact their tenants’ business operations.

▪

Quality of the environment to be managed to maintain use and vibrancy of street. Refer to Sections6.7 and 6.8.

▪

Raised concern that vibration or other Project works may give rise to building damage. Pre-condition survey requested pre-demolition work.

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

▪

Noted.

▪

No concerns. Want the project to go ahead and wants to see it progress.

41 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

75 Mt Eden Road

Interview with property owner and property manager.

▪

Local roads will be managed such that vehicle access is maintain as set out in the TAP DWP.

▪

Section 6.2 requires the C3 Alliance to confirm Project site access and egress as well as truck movement schedule no later than 4-weeks prior to works commencing.

▪

The stakeholder was referred to the CRLL website (https://www.cityraillink.co.nz/crl-stations-mount-eden) for general information about the overall Mt Eden CRL works.

▪

Stakeholder has been added to the CRL Newsletter circulation list.

▪

A key member of the C3 Alliance will be a Stakeholder and Communication Manager. They will be the main and readily accessible point of contact for the community in respect of the Project.

▪

The C3 Alliance Stakeholder and Communication Manager will be required to undertake regular engagement concerning the Project with stakeholders. Refer to Section 6.2.

Need better understanding of what is being planned on the property boundary as the building next door is to be demolished. Would like confirmation of the proposed adjacent uses (Site offices/worker parking/construction zone)

▪

Until the C3 Alliance is appointed, the demolition detailed and sequence as well as site layout cannot be confirmed. As detailed in the CEMP, a demolition plan will be produced for each building.

▪

Section 6.2 requires the C3 Alliance to hold one to one meetings with boundary property owners to confirm demolition process, sequence and CSA layout no later than 4-weeks prior to works commencing.

Raised concern about building security during demolition, with access to property via the demolition works area.

▪

The demolition works area will be enclosed by hoarding, providing site security. In addition, the works area will be subject to night-time security measures (onsite security, CCTV).

Executive Trustees Ltd (Owner)

▪

Aurecon | Mott MacDonald | Jasmax I ARUP

Concerned that the Project will reduce access for the businesses which will impact their tenants’ business operations.

It is vital for the owners and tenants to be kept up to date. All need to understand what is happening with the Project. It is hard to find/retain tenants due to uncertainty associated with the Project.

42 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

83 Mt Eden Road

Interview with property owner.

▪

Noted. This is beyond the scope of the Project.

▪

The stakeholder was referred to the CRLL website (https://www.cityraillink.co.nz/crl-stations-mount-eden and https://www.cityraillink.co.nz/post-city-rail-link-property-developmentopportunities) which contains some concept information on post -CRL development opportunities.

▪

Designation condition 46 requires as part of the CEMP process, the confirmation of where and when building condition surveys will be undertaken in relation to vibration and settlement. This property and any adjacent properties will be subject to the assessment process stipulated in the condition.

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

Quatro Properties Ltd (Owner)

101 Mt Eden Road

Interview with property owner.

Southside (Owner)

Aurecon | Mott MacDonald | Jasmax I ARUP

Raised a number of queries concerning the future use of the area once the CRL project was completed.

▪

They would be interested in securing an alternative access to the property from the rear.

▪

Raised concern that vibration or other Project works may give rise to building damage. Pre-condition survey requested pre-demolition work.

▪

They are concerned that the neighbouring building on Mt Eden Road is structurally unsound and that vibration or other Project works may lead to its collapse / further decay with consequences for their property.

▪

Need better understanding of what is being planned on the property boundary as the building to rear is to be demolished and boundary wall removed.

▪

Until the C3 Alliance is appointed, the demolition sequence and site layout cannot be confirmed. As detailed in the CEMP, a demolition plan will be produced for each building.

▪

A security gate/fence hangs on the adjacent wall and this will need to be reinstated.

▪

Tenants parking is at rear of property, will this be affected during demolition. Queried what compensation/recourse will be provided if out of use for number of weeks.

The C3 Alliance will be required to reinstate / replace the security gate/fence, the arrangements for which will be confirmed during the predemolition meeting(s) with the property owner. In the event that existing onsite parking is compromised during the demolition period CRLL will work with the property owner to provide temporary off-site equivalent provision.

▪

Refer to Section 6.2 which requires the C3 Alliance to hold one to one meetings with boundary property owners to confirm demolition process, sequence and CSA layout no later than 4-weeks prior to works commencing.

▪

Queried if the bus stops on Mt Eden Road be moved / changed as a result of this Project.

▪

This Project will not impact the existing bus stops and routes servicing New North Road and Mt Eden Road.

▪

Concerned that Project will give rise to noise and dust which will negatively impact their tenants’ business operations.

▪

Air Quality and Noise and Vibration will be monitored and mitigated. Refer to Sections 6.3 and 6.4 of this DWP, section 3 of the AQ DWP and section 5 of the CNV DWP.

43 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

▪

Concerned that the area will be unkept and become an eyesore during the works which will impact their tenants’ business operations or result in tenants seeking alternative premises.

▪

Quality of the environment to be managed to maintain use and vibrancy of street. Refer to Sections 6.7 and 6.8.

▪ Asked to be added to the CLG mailing list and other

▪

Stakeholder has been added to the CRL Newsletter circulation list.

▪

Stakeholder has been added to the CLG invitation list.

▪

Noted. Beyond the scope of this Project. These design matters are subject to a separate CRL project. The stakeholder’s comments will be brought to the attention of the appointed design contractor. Liaison with this stakeholder on this matter will take place when design information is available.

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

Project communications. ▪

Concerned that the proposed Mt Eden over bridge will change the level of entry into the building as this will have impact on this stakeholder’s future development design plans for the site (note – intends to redevelop circa 2020).

▪ They would like to discuss road signage when have this level of detail as location(s) may impact on the visibility of the shop fronts. ▪

▪

Fenton Street 11 Fenton Street Apartment Complex (StationR)

Raised concern that vibration or other Project works may give rise to building damage. Pre-condition survey requested pre-demolition work.

Interview with body corporate committee representatives who are also residents of the apartment complex. .

Aurecon | Mott MacDonald | Jasmax I ARUP

▪

▪ Concern about impact on Fenton Street and access/egress to building. There is no connection onto Akiraho Street providing alternative means of entrance. There is no visitor parking on site, this was waivered as part of the resource consenting process for building. They rely on on-street parking along Fenton Street.

▪

The Project does not require access/ egress to Fenton Street and no works associated with the Project are proposed within Fenton Street.

▪

It was acknowledged that other elements of the CRL project will directly affect Fenton Street. Liaison with this stakeholder on this matter will take place when design information is available for these components of the CRL project and bespoke SIBDDWP(s) will be prepared.

44 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Apartment Complex

Mitigation to address concerns

▪

Concerned that Project will give rise to noise and dust which will negatively impact the residents’ quality of life. Queried whether works will be required overnight.

▪

Air Quality and Noise and Vibration will be monitored and mitigated. Refer to Sections 6.3 and 6.4 of this DWP, section 3 of the AQ DWP and section 5 of the CNV DWP.

▪

No night time works are anticipated for the Project.

▪

Advised that curves on track generate “squeaking /squealing” from trains. Aware that part of the CRL project is to realign tracks at Mt Eden Station and in doing so should seek to remedy this issue.

▪

Noted. Beyond the scope of this Project. These design matters are subject to a separate CRL project. The stakeholder’s comments will be brought to the attention of the appointed design contractor.

▪

Requested that they be kept informed and be provided with Project updates.

▪

Regular engagement concerning the Project will take place with the Project community. Refer to Section 6.2, 6.5 and 6.9.

▪

Requested that they be added to the CLG mailing list.

▪

C3 Alliance Stakeholder and Communication manager to meet with Body Corporate Committee following appointment to obtain resident contact database for all dwelling units and to agree project communication strategy for the complex.

▪

Stakeholder has been added to the CRL Newsletter circulation list.

▪

Stakeholder has been added to the CLG invitation list.

▪

Akiraho Street 1 Akiraho Street

Key Points Raised

Interview with body corporate committee representatives who are also residents of the apartment complex.

Aurecon | Mott MacDonald | Jasmax I ARUP

▪

▪ Concerned that the Project will give rise to noise, vibration and dust which will negatively impact the residents’ quality of life. Queried whether works will be required overnight.

▪

The monitoring of air quality, noise and vibration will be undertaken for the duration of the works. Refer to Sections 6.3 and 6.4 of this DWP, section 3 of the AQ DWP and section 5 of the CNV DWP.

▪

No night time works are anticipated for the Project.

On-street carparking is required for visitors and some tenants. Concerned that the Project may result in a loss of on-street parking or hinder access to the property.

▪

The Project does not require access/ egress to Akiraho Street and no works associated with the Project are proposed within Akiraho Street.

▪

Access must be available for private rubbish trucks (Tuesday and Saturday mornings).

▪

Concerned about workers vehicles using the onstreet parking.

45 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

3 Akiraho Street Apartment Complex

Engagement Format

Interview with body corporate committee representatives who are also residents of the apartment complex.

Aurecon | Mott MacDonald | Jasmax I ARUP

Key Points Raised

Mitigation to address concerns

▪

Regular engagement concerning the Project will take place with the Project community. Refer to Section 6.2,6.5 and 6.9.

▪

Stakeholder has been added to the CRL Newsletter circulation list.

Requested that they be kept informed and be provided with Project updates.

▪

Access to the building needs to be maintained at all times. Need to understand the proposed traffic management plans and impacts on the surrounding area from traffic associated with the Project.

▪

The Project does not require access/ egress to Akiraho Street and no works associated with the Project are proposed within Akiraho Street.

▪

Details on the duration and timeline of works need to be confirmed with the residents prior to the Project commencing.

▪

Section 6.2 requires the C3 Alliance to confirm the Project programme and schedule no later than 4-weeks prior to works commencing.

▪

Concerned that the Project will give rise to noise, vibration and dust which will negatively impact the residents’ quality of life. Queried the intended hours of operation, in particular the need for early morning and night works. Summer months, residents have windows open.

▪

The monitoring of air quality, noise and vibration will be undertaken for the duration of the works. Refer to Sections 6.3 and 6.4 of this DWP, section 3 of the AQ DWP and section 5 of the CNV DWP.

▪

No night time works are anticipated for the Project.

▪

The retention of this structure cannot be confirmed until the appointment of the C3 Alliance contractor has been made and their demolition methodology is provided. This matter will be confirmed with this stakeholder as part of the required pre-work engagement referenced at Section 6.2.

▪

Until the C3 Alliance is appointed, the demolition detailed and sequence as well as site layout cannot be confirmed. Night works are not anticipated as part of the Project. CSA lighting will be designed to provide directional beam to the works area only to avoid light spill/glare for surrounding properties.

▪

There is currently a concrete wall opposite the apartments/ train lines is a good buffer for noise and queried whether this will be removed as part of the Project.

▪

Concerned that there will be light pollution from site which will negatively impact the residents’ quality of life.

46 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

▪

Requested a clear understanding of what will be built when the CRL project is finished.

▪

Details on the closure of train station/ other services sought.

▪

The demolition works do not require the closure of Mt Eden Station. It is acknowledged that the construction phase will necessitate the closure of the station, but this is beyond the scope of this SIBD DWP. A bespoke SIBD DWP for the construction work phase will be prepared.

▪

Stakeholder has been added to the CRL Newsletter circulation list and the CLG invitation list.

▪

A key member of the C3 Alliance will be a Stakeholder and Communication Manager. They will be the main and readily accessible point of contact for the community in respect of the Project.

▪

Project communication is critical. They want to understand the planned work and be notified early of all CRL project components.

▪ 5 Akiraho Street

Interview with business owner.

Brothers Brewery & Juke Joint

Aurecon | Mott MacDonald | Jasmax I ARUP

▪

Business is sensitive to noise and dust (kitchen to dust, outdoor space to both).

▪

Concerned about decrease in clientele due to reduced enjoyment resulting from noise and dust.

▪

The monitoring of air quality, noise and vibration will be undertaken for the duration of the works. Refer to Sections 6.3 and 6.4 of this DWP, section 3 of the AQ DWP and section 5 of the CNV DWP.

▪

47 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

7, 9, 13 Akiraho Street

Interview with business and property owner representatives.

▪

The Project does not require access/ egress to Fenton Street and no works associated with the Project are proposed within Fenton Street.

▪

CRLL will provide information on the timing of the station’s closure to the Mt Eden community.

▪

Stakeholder has been added to the CRL Newsletter circulation list.

Regal Castings Regal Bullion Regal Castings Ltd / Manukau Enterprises Ltd (Owner)

Aurecon | Mott MacDonald | Jasmax I ARUP

▪

Queried whether their access off of Fenton Street and access/egress to building will be affected.

Some staff do commute by train. They are aware that Mt Eden Station will close and would like confirmation on timing of this.

▪

While the business has dedicated staff and customer parking, some staff rely on on-street parking. Concern that Project (actual works and staff) will reduce the number of available spaces in area. This would also have an impact for their tenants (Brothers Brewery & Juke Joint).

▪

The project will have access to the site at 18 Ruru Street for parking as well as spaces within CSA properties before they are demolished, and then areas within the CSA once demolition is completed. However, it is recognised that on-street parking is at a premium in the Mt Eden area and as such specific off-street parking requirements for the parking of demolition workforce vehicles and trucks is set out at Section 6.5.6.

▪

Raise concern about the potential for dust emissions from the Project. Impact on ability to provide a quality product. During the warmer months, as the building is not air conditioned, doors are kept open to provide ventilation.

▪

Air Quality will be monitored and mitigated. Refer to Section 6.3 of this DWP, section 3 of the AQ DWP.

▪

48 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

11 Akiraho Street

Interview with business and property owner representatives.

▪

A number of staff commute by train. They are aware that Mt Eden Station will close and would like confirmation on timing of this.

▪

A number of staff commute by bus and concerned that the Project may affect services in the area.

The demolition works do not require the closure of Mt Eden Station. It is acknowledged that the construction phase will necessitate the closure of the station, but this is beyond the scope of this SIBD DWP. A bespoke SIBD DWP for the construction work phase will be prepared.

▪

The Project will not impact the existing bus stops and routes servicing New North Road and Mt Eden Road.

▪

CRLL will provide information on the timing of the station’s closure to the Mt Eden community.

▪

Stakeholder has been added to the CRL Newsletter circulation list.

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

▪

The Noise and Vibration technical specialist for the Project has confirmed that, with the use of appropriate demolition techniques, there should be negligible noise and vibration arising from the Project which would have the potential to affect Greenpeace’s ability to operate from their offices.

▪

CRLL offered to have a parents’ evening / afternoon in prior to the Project commencing to support the centre in providing information to parents about the Project and to give on-going information assistance. Refer to Section 6.2.

▪

Stakeholder has been added to the CRL Newsletter circulation list.

▪

Stakeholder has been added to the CLG invitation list.

Greenpeace

▪

32 Akiraho Street Bear Park Early Childhood Education Centre

Interview with facility manager and franchise owner.

Aurecon | Mott MacDonald | Jasmax I ARUP

▪

Concerned that noise and disruption from site works might make working conditions difficult.

Critical to them is communication / information for the franchise owners and the parents. The earlier this can be provided details the better. They normally communicate with parents via letter and face to face, they also have a regular newsletter that is issued bi-monthly (mid-month) and a parent committee.

49 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

▪

Air Quality will be monitored and mitigated. Refer to Section 6.3 of this DWP, section 3 of the AQ DWP.

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

▪

With respect to noise and vibration, CRL designation condition 31.1 stipulates specific noise and vibration standards for Bear Park Early Childhood Education Centre while CRL designation conditions 36 and 46 requires as part of the CEMP process that a building condition survey for the Centre will be considered.

▪

The Project does not require access/ egress to Akiraho Street and no works associated with the Project are proposed within Akiraho Street.

▪

A key member of the C3 Alliance will be a Stakeholder and Communication Manager. They will be the main and readily accessible point of contact for the community in respect of the Project.

▪

The demolition works do not require the closure of Mt Eden Station. It is acknowledged that the construction phase will necessitate the closure of the station, but this is beyond the scope of this SIBD DWP. A bespoke SIBD DWP for the construction work phase will be prepared.

▪

CRLL will provide information on the timing of the station’s closure to the Mt Eden community.

▪

Requested discussion on the Project and closure of Mt Eden Station in advance of these activities commencing.

▪

Ngahura Street 1 Ngahura Street

Air Quality and dust, noise and vibration, as well as access are all critical to the running of their business.

Interview with owner/occupier.

Auckland Boxing Association

Aurecon | Mott MacDonald | Jasmax I ARUP

▪

▪ Raised concern that vibration or other Project works may give rise to building damage. The building is old and has no sound proofing. Pre-condition survey requested pre-demolition work.

▪

Designation condition 46 requires as part of the CEMP process that a building condition survey for 1 Ngahura Street will be considered.

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

50 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

3 Ngahura Street Apartment Complex

Engagement Format

Interview with body corporate committee representative who are also residents.

Aurecon | Mott MacDonald | Jasmax I ARUP

Key Points Raised

Mitigation to address concerns

▪

Local roads will be managed such that vehicle access is maintain as set out in the TAP DWP. Refer to Section 6.5. The Traffic technical specialist for the Project has confirmed that given the volume of vehicle movements to and from the site associated with the works, that access and egress to the local streets and entry points off them should not be adversely affected.

▪

Section 6.2 requires the C3 Alliance to confirm Project site access and egress as well as truck movement schedule no later than 4-weeks prior to works commencing.

▪

C3 Stakeholder and Communication Manager to liaise with this stakeholder to confirm the Associations event calendar for 2019 and work with them to ensure Project activities including truck movements are coordinated accordingly to avoid event disruption.

Concern that if Ngahura Street is used to access the Project area, the volume of traffic will create access and parking issues for members. While the Association has onsite parking and agreement with the surrounding businesses to use their off-street parking, there is a reliance on on-street parking in the area. The Association hosts a number of events throughout year with teams travelling by bus/mini bus.

▪

Raised a number of queries concerning the future use of the area once the CRL project was completed.

▪

Requested that Project remains in communication so is aware of what is going on and when.

▪

Regular engagement concerning the Project will take place with the Project community. Refer to Section 6.2, 6.5 and 6.9.

▪

Stakeholder has been added to the CRL Newsletter circulation list and the CLG invitation list.

▪

Quality of the environment to be managed to maintain use and vibrancy of street. Refer to Sections 6.7 and 6.8. The site will be enclosed by hoardings for the duration of the works and the C3 Alliance will need to carry out street cleaning measures.

▪

Quality of street environment needs to be maintained. The works should not be allowed to spill onto the adjacent footpaths. There has been issues with construction traffic in the past tracking mud onto Ngahura Street which has then been brought into building / complex by pedestrians/vehicles. This resulted in increased cleaning throughout complex.

51 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Mitigation to address concerns

▪

Concerned that the Project will give rise to noise, vibration and dust which will negatively impact the residents’ quality of life.

▪

The monitoring of air quality, noise and vibration will be undertaken for the duration of the works. Refer to Sections 6.3 and 6.4 of this DWP, section 3 of the AQ DWP and section 5 of the CNV DWP.

▪

Highlighted the importance of Project for apartment owners and occupiers.

▪

Stakeholder has been added to the CRL Newsletter circulation list and the CLG invitation list.

▪

A key member of the C3 Alliance will be a Stakeholder and Communication Manager. They will be the main and readily accessible point of contact for the community in respect of the Project.

▪

The C3 Alliance Stakeholder and Communication Manager will be required to undertake regular engagement concerning the Project with stakeholders. Refer to Section 6.2.

▪

Ruru Street 2A Ruru Street

Key Points Raised

Interview with property owner/occupier (resident).

Aurecon | Mott MacDonald | Jasmax I ARUP

▪

Reduced on-street parking already in high demand (the loading zone outside premises is used as permanent parking everyday)

▪

Would like confirmation regarding the access/egress arrangements to the demolition area.

▪

Section 6.2 requires the C3 Alliance to confirm Project site access and egress as well as truck movement schedule no later than 4-weeks prior to works commencing.

▪

The Ruru Street /New North Road intersection is dangerous. Concerned that trucks from the Project using this junction will exasperate this.

▪

Section 6.2 requires the C3 Alliance to confirm Project site access and egress as well as truck movement schedule no later than 4-weeks prior to works commencing.

▪

52 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

10 – 14 Ruru Street Apartment Complex City Storage

Engagement Format

Interview with body corporate committee representatives who are also residents of the apartment complex.

Aurecon | Mott MacDonald | Jasmax I ARUP

Key Points Raised

Mitigation to address concerns

▪

Stakeholder has been added to the CRL Newsletter circulation list and the CLG invitation list.

▪

A key member of the C3 Alliance will be a Stakeholder and Communication Manager. They will be the main and readily accessible point of contact for the community in respect of the Project.

▪

The C3 Alliance Stakeholder and Communication Manager will be required to undertake regular engagement concerning the Project with stakeholders. Refer to Section 6.2.

Concerned that the Project will give rise to noise, vibration and dust which will negatively impact the residents’ quality of life. Queried whether works will be required overnight.

▪

The monitoring of air quality, noise and vibration will be undertaken for the duration of the works. Refer to Sections6.3 and 6.4 of this DWP, section 3 of the AQ DWP and section 5 of the CNV DWP.

▪

No night time works are anticipated for the Project.

▪

Queried whether blasting will be required, as was the case with the C6 works at the corner of Ruru/Nikau Streets.

▪

Demolition blasting of buildings at the Project site is not required. No subsurface works are required as was the case for the C6 site.

▪

On-street carparking is required for visitors and some apartment occupiers. Concerned that the Project may result in a loss of on-street parking or hinder access to the property.

▪

Queried whether there would be permanent road closures associated with the Project reducing ability to access building (car or by foot) and rail station/bus stops.

▪

Local roads will be managed such that vehicle access is maintain as set out in the TAP DWP. Pedestrian access along Nikau, Shaddock Flower, Korari, Ruru and Ngahura Streets will be maintained. Refer Section 5.5 and the TAP DWP.

▪

Raised concern about building security during demolition, with access to property via the demolition works area.

▪

The demolition works area will be enclosed by hoarding, providing site security. In addition, the works area will be subject to night-time security measures (onsite security, CCTV).

▪

Better communication is required. They had not been informed about blasting at the corner of Ruru/Nikau Streets for the C6 works.

53 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 5.4 of this DWP and section 5 of the CNV DWP.

Raised concern that vibration or other Project works may give rise to building damage. Pre-condition survey requested pre-demolition work.

▪

Other than the new Station, interest in what the intended uses in the area are once the CRL project is complete.

▪

Welcomed early information about Project and asked that this type of liaison continues. Offered to be conduit for information about the Project to the apartment complex.

▪

Stakeholder has been added to the CRL Newsletter circulation list and the CLG invitation list.

▪

A key member of the C3 Alliance will be a Stakeholder and Communication Manager. They will be the main and readily accessible point of contact for the community in respect of the Project.

▪

The C3 Alliance Stakeholder and Communication Manager will be required to undertake regular engagement concerning the Project with stakeholders. Refer to Section 6.2.

▪

The C3 Alliance Stakeholder and Communication Manager will be required to undertake regular engagement concerning the Project with stakeholders. Refer to Section 6.2.

▪

Stakeholder has been added to the CRL Newsletter circulation list.

Korari Street 3A Korari Street Jacata

Interview with business owners who is also property owner and resident.

Aurecon | Mott MacDonald | Jasmax I ARUP

▪

Wants to be kept informed about the Project progress.

54 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Soft Start Productions Ltd(Owner)

3B Korari Street Interdyn Soft Start Productions Ltd(Owner)

Interview with business owner who is also property owner and resident.

Aurecon | Mott MacDonald | Jasmax I ARUP

Key Points Raised

Mitigation to address concerns

▪

24/7 access required. Concerned that the Project will result in reduced access for deliveries and onstreet parking (overflow and for some staff).

▪

Local roads will be managed such that bicycle access is maintain as set out in the TAP DWP. Existing pedestrian access will be maintained at all times. Refer Section 6.5 and the TAP DWP.

▪

Effects of reduced pedestrian access on walk-in retail business is a concern.

▪

Refer to Section 6.5 which also confirms the need for communications with the Project area community should temporary road closures be required.

▪

Messaging to the effect that local businesses are operating as usual will be provided via a number of media methods. Refer to Section 6.9.

▪

The monitoring of noise and vibration will be undertaken for the duration of the works. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

▪

Air Quality will be monitored and mitigated. Refer to Section 6.3 of this DWP, section 3 of the AQ DWP.

▪

Local roads will be managed such that bicycle access is maintain as set out in the TAP DWP. Existing pedestrian access will be maintained at all times. Refer Section 6.5 and the TAP DWP.

▪

Refer to Section 6.5 which also confirms the need for communications with the Project area community should temporary road closures be required.

▪

It is recognised that on- street parking is at a premium in the Mt Eden area and as such specific off-street parking requirements for the parking of demolition workforce vehicles and trucks is set out at Section 6.5.6.

▪

Noise and vibration will affect VIP clients use.

▪

Queried the potential for dust emissions from the Project Works.

▪

Questioned whether the Project will reduce access to property for couriers and to onsite-parking which is needed for clients and staff.

55 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

▪

The monitoring of noise and vibration will be undertaken for the duration of the works. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

▪

A key member of the C3 Alliance will be a Stakeholder and Communication Manager. They will be the main and readily accessible point of contact for the community in respect of the Project.

▪

The C3 Alliance Stakeholder and Communication Manager will be required to undertake regular engagement concerning the Project with stakeholders. Refer to Section 6.2.

▪

There should be someone onsite who they can liaise with should issues arise. A contact list should be provided.

▪

Flower Street 2-3 Flower Street 48 New North Rd Media Works Ltd

The business relates to client/customer previews demonstrating audio/visual equipment – loud noises/vibrations would disturb this.

Interview with business and property owner representatives.

Aurecon | Mott MacDonald | Jasmax I ARUP

▪

▪ A single point of contact for the CRL project overall is critical to them. Understand that there are individual elements but do not want to have to deal with a plethora of people.

▪

Confirmed that the key CRL Project contact for MediaWorks remains Richard Jenkins of CRLL.

▪

A key member of the C3 Alliance will be a Stakeholder and Communication Manager. They will be the main and readily accessible point of contact for the community in respect of this Project element.

▪

Requested fortnightly communications with information in advance (ideally one month out detail), using a template. Communications to be emailed to MediaWorks appointed contact for them to distribute to their staff.

▪

The C3 Alliance Stakeholder and Communication Manager in conjunction with the CRLL MediaWorks nominated contact will hold a precommencement meeting with MediaWorks no later than 4 weeks before the Project Works commence and thereafter, provide fortnightly Project updates per an agreed template. Refer Section 6.2.

▪

Following C6 work use of explosives, will there be a similar need for the demolition phase.

▪

Demolition blasting of buildings at the Project site is not required. No subsurface works are required as was the case for the C6 site.

56 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Aurecon | Mott MacDonald | Jasmax I ARUP

Key Points Raised

Mitigation to address concerns

▪

The camera /OB vehicles are located at the 2 Flower Street car park which cannot have restricted access, as these vehicles need to be responsive to breaking news. Sensitive and very expensive vehicles which cannot just be parked on the street.

▪

Noted. Some temporary closure of a section of Flower St may be required as the demolition of No.16 Nikau Street occurs. This closure should not affect the car park entry/exit. The C3 Alliance will liaise with MediaWorks on this matter in line with the agreed communication protocol for the Project.

▪

The operations are shift worker based with the main staff turnover at midday. Staffs ability to enter and leave the building should not be hindered by the Project.

▪

Designation condition 30 requires Construction works will be undertaken to ensure two-way access is maintained at all times for vehicles to all accessways to the MediaWorks site including staff and visitors’ cars, trucks and service vehicles.

▪

Local roads will be managed such that vehicle access is maintain as set out in the TAP DWP. Existing pedestrian access will be maintained at all times. Refer Section 6.5 and the TAP DWP.

▪

There is a bespoke fibre cable (understood to be routed through Nikau Street) which links the Mt Eden MediaWorks (TV3) site with the wider MediaWorks network and is critical to operations.

▪

The Project does not require any excavation works within the local streets. The Chorus fibre route is not located within the demolition works area. C3 Alliance contractor to survey fibre route prior to any service or utility suspension works within the demolition area taking place.

▪

The control of noise and vibration from the Project works is paramount for MediaWorks operations. The requirements / standards set out in the Designation conditions need to be complied with.

▪

Air Quality will be monitored and mitigated. Refer to Section 6.3 of this DWP, section 3 of the AQ DWP.

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

▪

With respect to noise and vibration, the CRL schedule of designation conditions contains a number of conditions concerning the Media Works operations at 2 -3 Flower Street (conditions 35 and 40) stipulates specific noise and vibration standards and requirements.

▪

As required under designation condition 40, a Site Specific CNVMP will be prepared. Refer to the CNV DWP for the relevant Site Specific CNVMP and the associated consultation process is set out in Section 8.3 of the CNV DWP.

57 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Fuse Creative

2-4 Nikau Street

Mitigation to address concerns

▪

Advised that they are planning external works in 2019, there will be scaffolding required and footpath closures with this work.

▪

Nikau Street 2-4 Nikau Street

Key Points Raised

Interview with business and property owner representatives.

▪

Concern about access to building. Any closure of local streets.

▪

Rely on on-street parking for staff.

▪

Local roads will be managed such that vehicle access is maintain as set out in the TAP DWP. Existing pedestrian access will be maintained at all times. Refer Section 6.5 and the TAP DWP.

▪

Refer to Section 6.5 which also confirms the need for communications with the Project area community should temporary road closures be required.

Interview with business owner.

▪

Aware of overall CRL project and does not support it, not interested in discussing it further.

▪

Noted. This stakeholder did provide their contact email details and it is advised that the C3 Stakeholder and Communications Manager make contact following appointment.

Interview with business and property owner representatives.

▪

Their tenant is Fresh which produces communications material for food industry and often has foodstuffs on site. Noise and dust from the Project may affect their business operations.

▪

Air Quality and Noise and Vibration will be monitored and mitigated. Refer to Sections 6.3 and 6.4 of this DWP, section 3 of the AQ DWP and section 5 of the CNV DWP.

▪

Main concern is the availability of on-parking in the area.

▪

Would like to be kept informed about the Project and proposed start date.

▪

Regular engagement concerning the Project will take place with the Project community. Refer to Section 5.2, 5.5 and 5.9.

▪

Stakeholder has been added to the CRL Newsletter circulation list.

International Entertainment Ltd 6-10 Nikau Street Frequency NZ

Following appointment of the C3 Alliance, the Stakeholder and Communication Manager should re-engage with this Stakeholder to confirm their redevelopment schedule.

Aurecon | Mott MacDonald | Jasmax I ARUP

58 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

Interview with business owners and property owner.

▪

Existing pedestrian access will be maintained at all times. Refer Section 6.5 and the TAP DWP.

▪

Messaging to the effect that local businesses are operating as usual will be provided via a number of media methods. Refer to Section 6.9.

▪

Local roads will be managed such that bicycle access is maintain as set out in the TAP DWP. Existing pedestrian access will be maintained at all times. Refer Section 6.5 and the TAP DWP.

▪

Refer to Section 6.5 which also confirms the need for communications with the Project area community should temporary road closures be required.

Shaddock Street 2 Shaddock Street (Unit 1 & 2) Guardian Alarms & Beer Jerk Cathran Properties (Owner)

Aurecon | Mott MacDonald | Jasmax I ARUP

▪

Effects of reduced pedestrian access on walk-in retail business (Beer Jerk).

Concerns raised regarding potential constraints on local streets with a reduction in on-street parking which the business relies on and possible access restrictions for deliveries / lack of space for trucks to turn in.

▪

Concerned about dust and noise from works.

▪

Air Quality and Noise and Vibration will be monitored and mitigated. Refer to Sections 6.3 and 6.4 of this DWP, section 3 of the AQ DWP and section 5 of the CNV DWP.

▪

Concerned about cut off internet, water, power etc.

▪

Anticipating minor works for cold store in early – mid 2019 and would like confirmation that access/laydown will be available.

▪

Noted. While this planned renovation work is outside the Project timeframe, the C3 Alliance should liaise with the property owner with respect to the CRL construction programme of works.

59 CRL-MTE-RME-000-RPT-0120 Project 239933 | 15 January 2019 | Revision 3

Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

3 Shaddock Street

Interview with business owner who is also property owner.

▪

Reduced site access for couriers and customers would significantly affect business. Customer access is constant and all drive to the site.

▪

Local roads will be managed such that vehicle access is maintain as set out in the TAP DWP.

▪

Their preference is that Mt Eden Road should be used for demolition material removal and site access.

▪

Site access and egress cannot be confirmed until the C3 Alliance is appointed Section 6.2 requires the C3 Alliance to confirm Project site access and egress as well as truck movement schedule no later than 4weeks prior to works commencing.

Allcard Services

5-7 Shaddock Street Worth and Douglas Ltd

Interview with business owner who is also property owner.

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▪

Their preference is that demolition commences at the Life Church block which would have works moving away from business.

▪

Until the C3 Alliance is appointed, the demolition detailed and sequence as well as site layout cannot be confirmed. Section 6.2 requires the C3 Alliance to confirm the Project programme and schedule no later than 4weeks prior to works commencing.

▪

They have animals that are noise sensitive on site.

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

▪

Concerned with reduced on-street parking for both staff and customers will be reduced as a result of the Project, in particular demolition workers parking.

▪

Questioned whether some areas cleared and not immediately required for construction purposes could be made available for local parking.

▪

The entire area will be used for construction purposes post demolition. Redundant areas are not envisaged at this time.

▪

Reduced pedestrian access (for staff and some customers, predominately from train station, New North bus stop, Mt Eden).

▪

Local roads will be managed such that bicycle access is maintain as set out in the TAP DWP. Existing pedestrian access will be maintained at all times. Refer Section 6.5 and the TAP DWP.

▪

Reduced site access (access needed for couriers, gas bottle delivery, trucks with cartons/machinery, and waste management).

▪

Refer to Section 6.5 which also confirms the need for communications with the Project area community should temporary road closures be required.

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Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

6 Shaddock Street

Interview with business owners and property owner.

▪

Local roads will be managed such that bicycle access is maintain as set out in the TAP DWP. Existing pedestrian access will be maintained at all times. Refer Section 6.5 and the TAP DWP.

▪

Refer to Section 6.5 which also confirms the need for communications with the Project area community should temporary road closures be required.

▪

The C3 Alliance will be required to reinstate / replace the security gate/fence, the arrangements for which will be confirmed during the predemolition meeting(s) with the property owner.

▪

A key member of the C3 Alliance will be a Stakeholder and Communication Manager. They will be the main and readily accessible point of contact for the community in respect of the Project.

▪

The C3 Alliance Stakeholder and Communication Manager will be required to undertake regular engagement concerning the Project with stakeholders. Refer to Section 6.2.

▪

Air Quality and Noise and Vibration will be monitored and mitigated. Refer to Sections 6.3 and 6.4 of this DWP, section 3 of the AQ DWP and section 5 of the CNV DWP.

ADSEL Solutions Group Glass Resources Ltd Executive Trustees Ltd (Owner)

▪

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Shaddock street access needs to stay open during demolition. This is the main access to the building. They have staff coming and going from the workshop all day.

Security of the property / building is critical for them. Currently there is a gate at the end of the driveway / off-street parking which is likely to be removed as the property next door is going to be demolished. A replacement means of enclosure needs to be provided. They would like a better understanding of what is planned on the property boundary. The building next door is being demolished - will this be site offices / worker parking / construction zone.

It is vital that both the property owners and the tenants have someone to contact during the project – they want to be kept up to date and have someone to contact if there are issues i.e. trucks blocking access.

Understand that there will be noise during the demolition – they would like a good understanding of when it will start, how long it will take and what to expect.

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Property / Stakeholder

Engagement Format

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Key Points Raised

Mitigation to address concerns

â–Ş

Site services and utilities (water, electric) need to stay operational.

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Some parties have requested delayed discussions until 2019 when it is more convenient to meet with the Project team (e.g. Body Corporate Committee (who are also residents) for 41 Mt Eden Road) while others have declined to meet as noted in Table 5-3 above. Best endeavours have been made to engage with all those identified as affected in proximity, however meetings or contact with all parties has not occurred within the SIBD DWP preparation timeframe (mid-October â€“ early December 2018). In some cases, contact details of owners are not publicly available and despite letters sent to the property by post and hand dropped at the property, no contact with the Project Team has occurred. A number of businesses / properties have been approached by email communications and telephone calls, in addition to cold calling at the property but meetings have yet to be confirmed. No meeting with the Body Corporate Committee of 12 Nikau Street or 10 Flower Street has occurred during the SIBD DWP period of preparation. CRLL hold no contact data for these properties. Body corporate management companies have been contacted but those who responded did not represent either of these properties. Letters marked for the attention of the Body Corporate Committee Chair did not elicit a response. The SIBD DWP author approached a number of individuals entering or leaving 10 Flower Street who declined to be interviewed either due to time constraints or lack of interest. One individual identified themselves as the building manager and provided an email address with follow up contact made asking for a meeting with the Body Corporate Committee on two separate occasions to which no response has been received. The C3 Alliance Stakeholder and Communication Manager following appointment is required to track down contact details for both of these buildings, obtain resident contact database for all dwelling units and agree a project communications strategy for the complex.

5.5

Life Centre Church

Life Church Central was situated at 95 Mt Eden Road for over 17 years until November 2018. Activities conducted at the church included Sunday services, youth events, leadership training sessions, conferences, and a number of other community activities. Negotiations under the PWA commenced in 2014 following identification of 95 Mt Eden Road within the land area required for the CRL project. A key requirement for Life Church Central was the ability to remain within the local area and at a site which provided an opportunity to maintain and grow the congregation. Under the PWA process a search for alternative land / premises was led by CRLL which culminated in a land swap forming a component of the compensation process. A purpose built multi-level complex with several large rooms, including an 1,800-seat auditorium and on-site car parking has developed at 25 Normanby Road, Mt Eden. The church relocated to the new premises in November 2018. The new location, which is within the existing congregation catchment is approximately 3-5-minute drive or 10-minute walk from the original Mt Eden Road site.

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Implementation Plan

6.1

Introduction

Social impact and business disruption effects will be mitigated through the suite of Project Delivery Work Plans (DWPs) and Management Plans required under the CRL designation and resource consent conditions. Specific mitigation of affected partiesâ€™ concerns is outlined in Table 4-3, while general mitigation measures that will be implemented for the duration of the Project are outlined in this section.

6.2

General

Some parties have raised concern regarding adherence to designation conditions. Compliance will be achieved via the CEMP and DWPs. In addition, monitoring of compliance will be undertaken by Auckland Council as per their monitoring programme. Where parties considered that a compliance issue is occurring, they are encouraged to contact the Project Stakeholder and Communications Manager or the project information line (0800 TALKCRL) and the matter will be investigated immediately. Considering feedback from Project stakeholders during the consultation meetings for this DWP, in addition to that received by CRLL in respect to the CRL works already being undertaken in the CBD, a key social impact and business disruption mitigation measure is regular contact with the Project Team. These regular channels of communication are important for both the affected parties and the Project delivery team to share information. Bear Park Early Childhood Centre has specifically advised of the need for assistance with the provision of project information to parents concerning the Project as a whole and in relation to specific activities (e.g. asbestos removal).

6.2.1 Specific Mitigation Measures for the Project a)

Upon appointment of the C3 Alliance contractor, the C3 Alliance Stakeholder and Communication Manager will contact all residential properties within the area identified on the Affected Parties Plan attached at Appendix A to compile an up to date residential database for on-going Project engagement.

The C3 Alliance Stakeholder and Communications Manager will meet with Body Corporate Committees or individual residents no later than 6-weeks prior to works commencing to agree a project communication strategy for the residential complex or individual property.

A Project kick off meeting(s) and/or CLG will be convened no later than 4-weeks prior to works commencing to introduce key project members (i.e. the C3 Alliance Stakeholder and Communication Manager; C3 Alliance Construction Manager; the CRLL Project Manager) and to brief all Stakeholders and Affected Parties in Proximity on the Project programme including but not limited to:

Demolition sequence;

Site access and egress;

Truck movement schedule; and

Project communications.

The C3 Alliance Stakeholder and Communication Manager in conjunction with the CRLL MediaWorks nominated contact will hold a pre-commencement meeting with MediaWorks no

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later than 4 weeks before the Project Works commence and thereafter, provide fortnightly Project updates per an agreed template. e)

One to one meetings with those properties immediately adjoining buildings which are to be demolished will be convened no later than 4-weeks prior to any demolition works commencing to confirm demolition process and boundary treatment.

The C3 Alliance Stakeholder and Communications Manager will make a courtesy visit to businesses on a fortnightly basis to check in with parties regarding the Project.

Fortnightly (or as amended in agreement) Project Progress meetings/communications (preference as agreed) with businesses, to confirm project programme and scheduled works for the upcoming 4-week period will take place. This regular project briefing is paramount for MediaWorks.

C3 Alliance Stakeholder and Communications Manager and CRLL GM Corporate Relations and Communications to develop a Project Information Pack for the use of affected parties regarding staff briefings, customer and residentsâ€™ information.

C3 Alliance Stakeholder and Communications Manager and CRLL GM Corporate Relations and Communications to liaise and agree with Bear Park Early Childhood Centre regarding additional Project information for parents, such as but not limited to advisory pamphlets, parent information sessions.

6.3

Air Quality Impact

An Air Quality DWP (AQ DWP) has been prepared for the Project by Golder Associates (NZ) Ltd. Its purpose is to confirm the management measures that will be employed for air quality during construction activities such that offensive or objectionable dust or odours, or hazardous air pollutants do not arise. Likely social impacts and business disruption arising from dust or odours are amenity nuisance and health impacts affecting peopleâ€™s wellbeing and way of life including the way they conduct business. The AQ DWP states at Section 1.1 that there is very limited potential for odour to be generated by the Project with potential effects considered insignificant. Section 5 of the AQ DWP proposes protocols and measures in the event of unforeseen odour emissions from the Project, being operations associated with that activity will cease and measures to address the discharge promptly investigated and implemented (including procedures for responding to discharges of odour and equipment inspection). The likelihood, therefore, of the works giving rise to any offensive or objectionable odour effects for affected proximity parties is considered to be very low and no additional specific social impact and business disruption mitigation measures are proposed. The approach to dust control is set out in Section 4 of the AQ DWP with daily visual monitoring required in combination with the application of good site management practices within the construction area. Daily logging and a rapid response process to any monitoring triggers or complaints received is identified within the AQ DWP. Section 7 goes on to outline environmental training for staff. No additional specific SIBDDWP mitigation measures are considered warranted.

6.4

Noise and Vibration Disruption

Construction noise and vibration will be managed, monitored and mitigated through the CNV DWP prepared by Marshall Day Acoustics Ltd. In addition, the CNV DWP recommends that Site Specific Construction Noise and Vibration Management Plans be implemented for certain receivers (MediaWorks, 12-14 Nikau Street and 10 Flower Street) where levels of noise or vibration generated by the demolition works are anticipated to exceed the Project noise or vibration standards.

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Social impact and business disruption can occur from unmanaged construction noise or vibration effecting people’s way of life, well-being and amenity. To minimise noise exceedances within the area surrounding the works, the Project will employ a range of mitigation and management measures which are outlined in Section 5 of the CNV DWP. These measures include training of construction personnel, equipment selection, use and maintenance, utilisation of noise barriers and enclosures, controls on concrete cutting and breaking activities, and reducing noise and vibration through use of appropriate demolition techniques. Of particular note, is the provision for Project communications with the Project community as set out in Section 6 of the CNV DWP. The recommendations in the CNV DWP which the SIBD DWP supports are: ▪

the written notification of the Project description to be provided to MediaWorks and all property occupiers within 50m of a worksite;

▪

weekly updates of monitoring and project progress to MediaWorks (unless otherwise agreed with MediaWorks).

▪

breaking news protocol for MediaWorks.

▪

monthly updates of monitoring and project progress to affected parties.

Section 8.2 of the CNV DWP sets out the process for any demolition activity that is found to exceed the relevant noise and vibration performance standards.

6.4.1 Specific Mitigation Measures for the Project a)

6.5

The Site Specific Construction Noise Management Plans provided at Appendix C of the CNV DWP will be implemented from the outset of the works.

Transport, Access and Parking Disruption

The Transport, Access and Parking DWP (TAP DWP) provides for the level of connectivity and access required to be maintained by the CRL designation conditions and minimising the impact the Project has on the transport network. The TAP DWP outlines the management measures to be employed for the duration of the works at Section 6 and required monitoring is confirmed in Section 7. Social impact and business disruption can occur from restricted traffic, access and parking, affecting people’s way of life, connectivity and access to services and homes.

6.5.1 Traffic and access During the proposed demolition works, the internal street network within the Project area will remain open. Demolition trucks are expected to use a range of access options to and from New North Road and Mt Eden Road. The TAP DWP concludes that the volume of truck movements associated with the Project will not directly affect average travel times on Mt Eden Road or New North Road. The transport management provisions within the TAP ensure that: ▪

Vehicle access to private properties located outside the CRL designation along Flower Street, Shaddock Street, Ngahura Street, Ruru Street, Korari Street and Nikau Street will remain accessible by vehicle at all times;

▪

Two-way vehicle access will be maintained at all times to all accessways to the MediaWorks site;

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â–Ş

Where temporary road closures7 of Shaddock Street or Flower Street are required, ensuring only one route is closed at any one time.

Consequently, courier, freight and emergency vehicle access will be maintained at all times. It is noted under CRL designation condition 25.3(g) should a party unexpectedly find their vehicle blocked in as a result of a temporary closure, that CRLL are required to (within reasonable limits) offer alternative transport such as a taxi, rental car, or another alternative.

6.5.2 Pedestrian Movement and Access The proposed works will not result in any loss of pedestrian footpaths within the Project area. Pedestrian access will be maintained at all times (except for temporary closures where landowners have been communicated and consulted with in reasonable advance of the closure) to properties located along Flower Street (between Nikau Street and Shaddock Street) and Shaddock Street (between Flower Street and its dead end to the east). This is a requirement of CRL designation condition 30.2(g)(ii). As such, pedestrian and cycle access will be maintained to all properties at all times for the duration of the Project.

6.5.3 On-Street Car Parking In the main, the works will not result in the loss of existing on-street parking spaces. The exception to this will be only during temporary short-term closures of sections of Shaddock Street and Flower Street while certain demolition works take place. During these closures, the loss of on-street parking capacity will be offset by the decreased demand arising from the buildings being demolished having been vacated.

6.5.4 Public Transport Disruption There is no public transport network within the the Project footprint. The operation of bus services on Mt Eden Road and New North Road will not be affected by the Project. Existing bus stops, bus lanes, taxi stands will be unaffected by the works. Mt Eden Train Station will not be affected by the Project and will remain in operation.

6.5.5 Required Transport Management Communication Property owners and occupiers are noted for early and specific consultation and agreement in regard to transportation matters, as follows: Stakeholder

Relevant CRL Condition

Potential Issue

Resolution

MediaWorks NZ

25.3(i), 30.1(e)

Temporary traffic management within Project area and the effects of demolition traffic on the wider area

MediaWorks to be contacted in advance of works commencing to demonstrate traffic management proposed meets their operational requirements

Immediately adjacent properties on Ngahura Street, Ruru Street, Korari Street, Flower Street, Nikau Street and Shaddock Street

25.3(i)

Temporary traffic management within Project area and the effects of demolition traffic on the wider area

Property owners/leaseholders to be contacted in advance of works commencing to demonstrate traffic management proposed meets their operational requirements

Temporary closure is defined in the TAP DWP as occurring: i) in a place for less than six hours. The Requiring Authority shall communicate and consult on the closure at least 24 hours in advance, but is not required to offer or provide alternative parking arrangements, although it may choose to do so ii) in a place for between six and 72 hours. The Requiring Authority shall consult on the closure at least 72 hours in advance and must provide alternative parking arrangements where agreed with the affected party, which should be as close to the affected site as reasonably practicable.

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Stakeholder

Relevant CRL Condition

Potential Issue

Resolution

The general public and wider Mt Eden community

25.3(i)

Temporary traffic management within Project area and the effects of demolition traffic on the wider area

Wider community to be consulted through the Mt Eden Community Liaison Group

6.5.6 Specific Mitigation Measures for the Project In addition to the management measures outlined in the TAP-DWP, the following mitigation will be implemented with respect to managing social impact and business disruption: a) Advisory signage will be erected one month prior to the works commencing advising motorists and pedestrians of the scheduled works. b) As per the TMP for the Project, signage will be erected in clear and prominent locations for the duration of the Project works, advising motorists of the works and any restrictions within the affected sections of Shaddock Street and Flower Street. c) Parking of demolition related vehicles will be restricted to within the works compound only, or at 18 Ruru Street. No off-site queuing or mustering of trucks on the side streets (Ngahura Street, Ruru Street, Korari Street, Flower Street, Nikau Street and Shaddock Street, Fenton Street, Akiraho Street, New North Road or Mt Eden Road) is to occur. d) Parking of demolition staff vehicles will be restricted to within the works compound only, or at 18 Ruru Street or another designated off street car park as defined by the C3 Alliance in agreement with CRLL. No parking of on the side streets (Ngahura Street, Ruru Street, Korari Street, Flower Street, Nikau Street and Shaddock Street, Fenton Street, Akiraho Street, New North Road or Mt Eden Road) is to occur. e) Pedestrian accesses may be closed for short periods of time for critical works. When closures are necessary, property owners and leaseholders will be consulted with at least two weeks prior to the closure. This will be undertaken by the C3 Alliance Stakeholder and Communications Manager with the agreed arrangement and timing conveyed to the business by the C3 Alliance Construction Manager at least 48 hours before the closure.

6.6

Utility Disruption

The Mt Eden demolition work will include the termination and abandonment of services to individual sites as necessary, as well as the protection or diversion of utilities serving upstream or downstream properties (transiting utilities). These utilities are wide ranging from potable water to fibre telecommunications, and service all properties within the Project area. In addition, there is bespoke fibre cable (understood to be routed through Nikau Street) which links the Flower Street MediaWorks site with the wider MediaWorks network and is critical to operations. The Project does not require any excavation works within the local streets. The Chorus fibre route is not located within the demolition works area. The potential loss of utility connection has the potential to affect network utility operatorsâ€™ (NUOs) services and the community surrounding the Project area. Minimising effects on NUO services will be achieved through stakeholder engagement with the Project area community, regarding the termination/ abandonment and protection works. Although there are no critical services in the immediate surroundings of the Project area, supply outages would have a significant effect on peopleâ€™s way of life and ability to conduct business, in particular, those broadcasting service related businesses (MediaWorks, Top TV). Therefore, advanced

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communication of planned network service suspension or outages needs to be advised to the Project community, so that backup arrangements can be put in place e.g. water storage. NUO procedures for utility disruption will be followed in the event that an unplanned utility disruption occurs as a result of the Project. It is considered that current practices by NUO are best practice and will therefore be used as standard procedure for the duration of the Project.

6.6.1 Specific Mitigation Measures for the Project To manage social impact and business disruption effects, with respect to utility disruption, the following mitigation will be implemented: a)

The C3 Alliance Stakeholder and Communications Manager will liaise with the relevant NUO communications teams to ensure consistent messaging regarding outage times (if necessary) is available to the Project community and public at least 48 hours in advance.

Throughout demolition, regular communication between the C3 Alliance Construction Manager and the NUO will take place to ensure the termination/ abandonment and protection of utilities are progressed effectively and efficiently.

Where planned service outages are required, property owners and leaseholders will be consulted at least one week prior to the planned event. This will be undertaken by the C3 Alliance Stakeholder and Communications Manager with the agreed arrangement and timing conveyed to the business at least 48 hours before the outage.

6.7

Amenity Impact

Amenity in relation to visual impacts for the Project pertains to the views of the demolition area from the surrounding properties and the local streets. The building typology of multi-storey units which directly adjoin the work site, as well as the topography of the area means that the demolition site compound will be overlooked by activities located on the higher levels of adjoining properties or those on higher ground. The extent and appreciation of the visual effect of the demolition area will vary between people. Some will find the view interesting while others will see it as visually unpleasing. An unsightly works site will impact on the amenity of the surrounding area and has the potential to impact on its sense of place and vibrancy, in addition to the patronage of adjoining businesses. To manage any actual or potential visual amenity impact from the works, site cleanliness and upkeep needs to be managed and maintained, and interesting visual screening which promotes a consistent look and feel and contributes to the street scene reinforcing a sense of place needs to be provided.

6.7.1 Specific Mitigation Measures for the Project To manage social impact and business disruption effects, with respect to amenity and sense of place, the following mitigation will be implemented: a) Daily work site maintenance implemented, consisting of: o

Rubbish cleared from works area.

Construction materials appropriately stored / stockpiled.

Screening of works area with solid construction hoardings or scrim panels to fencing injecting colour, creating vibrancy and a sense of place. This will be in place from site mobilisation/set up and maintained for the duration of the works.

Street cleaning (including footpaths) to remove any mud/debris from site/trucks.

Graffiti will be painted over quickly and in a timely matter.

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To achieve a consistent look and feel to hoardings, fences and pedestrian containers, as well as the incorporation of way finding and project information, the CRLL marketing team in conjunction with the Contractor will engage with the Project Community to agree on a theme and branding to be used. Examples of construction hoarding and skim panel screening used elsewhere on the CRL project are provided in Figure 5-1 below while in Figure 5-2 other applications are presented, demonstrating the range of possible options. Figure 6-1 Examples of Hoarding and Skim Panel screening used on CRL

Figure 6-2 Other examples of Hoarding and Skim Panel imagery

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6.8

Community Safety

While site safety is dealt with by the CEMP, provision of a safe environment for members of the public will be achieved through the implementation of Crime Prevention through Environmental Design (CPTED) measures. Implementation of CPTED will ensure the Project does not negatively impact on either perceived or real dangers to the public, and also reduces the opportunity or perception of opportunities for crime in the Project area. The key CPTED principles which will be adopted for the Project are:

▪ ▪ ▪

Removing conditions that create confusion about required norms of behaviour.

▪

Reducing the potential rewards of crime by minimising, concealing or removing crime benefits.

Increasing the possibility of detection, challenge and capture of criminal elements. Increasing the effort required to commit crime by ensuring the labour (time, resources) which needs to be expended outweighs the perceived crime benefit.

6.8.1 Specific Mitigation Measures for the Project The Project site layout will be implemented in accordance with the CPTED principles outlined above. In addition, the following measures will be implemented to achieve a safe Project environment: a) Demolition space and public space will be clearly demarcated, ensuring it is clear where the public should and should not be. b) Increased visibility at junctions on pedestrian routes affected by the Project. c) Access gates, storage and office facilities will be locked to reduce temptation and opportunities for theft and crime. d) Traffic controllers at vehicle entrances to the work site. The contractor will work with the CRLL Street Response Manager and the project urban designer to achieve the outcomes sought for community safety.

6.9

Business Visibility Disruption

The interlinkage of patronage levels with line of sight/visibility for businesses reliant on passing trade is acknowledged. Similarly, for destination businesses the ease of access (actual or perception) to a business premise is important. It is a recognised potential impact that customers who cannot clearly negotiate their way to or see a business, assume that it is closed or seek a more readily accessible alternative, even if that alternative is further away. Therefore, where the visibility of or access to adjacent businesses is impacted by the Project works, signage advertising the location and ongoing operation of these businesses will be provided. The signage will be erected in conjunction with the Project site set up and be maintained for the duration of the works. The signage will be developed in consultation with the affected businesses to best suit their needs and not be imposed on them. Feedback will continue to be sought from affected businesses with regard to the particular visibility and access requirements of the business over the course of the Project and where agreed, amended signage provided. CRLL provide a Business Support Programme (Business Pac) for those businesses affected by the CRL project. This initiative is supported by the Auckland Chamber of Commerce and Business Mentors New Zealand. The package consists of a range of free services (e.g. business mentor, advice hot line) to assist with business promotion and operations. This is an initiative which has been used in the CBD area subject to other CRL works.

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6.9.1 Specific Mitigation Measures for the Project a)

Messaging to the effect that local businesses are operating as usual, including but not limited to: o

As part of the ongoing communication campaign for CRL.

Media such as the Project website, Facebook Page, Instagram and LinkedIn.

Uptown website.

b) The C3 Alliance Stakeholder and Communications Manager in liaison with the CRLL Street Response Manager will implement the CRLL business support programme with those affected in proximity businesses identified in this SIBD DWP. A Business Support Programme introduction letter similar to that provided in Appendix D will be distributed to these businesses at least 4 weeks prior to the works commencing. c) The C3 Alliance Stakeholder and Communications Manager and the CRLL Street Response Manager will liaise with the UpTown Business Association and the local business community to devise other Project related business mitigation opportunities, such as business promotion initiatives or event planning and delivery.

6.10

Economic Opportunity/ Impact

The Project will generate both economic opportunities and impacts. Any property and business owners who consider that their businesses will suffer negative financial impact as a result of the Project are urged to seek independent advice regarding any compensation rights that may be available to them under the Public Works Act 1981. Opportunities exist for the potential increase in patronage of dairies, cafĂŠs and food outlets on Mt Eden Road and New North Road being in easy walking distance from the works site.

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On-going Implementation

7.1

Introduction

This SIBD DWP will be implemented for the duration of the Project and will include ongoing consultation with the affected parties and the CLG. Affected parties are able to contact a Project team member directly for concerns relating to the effects of the Project through the free number: 0800 CRL TALK (275 8255). This phone line is available twenty-four hours a day, seven days a week. Alternatively, the C3 Alliance Stakeholder and Communications Manager, being the Project’s nominated primary point of contact for affected parties and stakeholders, can be contacted directly. The C3 Alliance Stakeholder and Communications Manager will be responsible for distributing the contact details for those with key responsibilities in the implementation of the Project provided in Table 1-2. As outlined in Section 5 above, the C3 Alliance Stakeholder and Communications Manager will make a courtesy visit to businesses on a fortnightly basis to check in with parties regarding the Project. In addition, the C3 Alliance Construction Manager will hold fortnightly Project Progress meetings to which business owners are able to attend or, as agreed with stakeholders, provide Project Progress by other means of communication. These regular channels of communication are important for both the affected parties by proximity and the Project delivery team to share information, diaries and programmes. A record will be kept of issues and complaints received to inform the annual report of this SIDB DWP. It will capture additional impacts identified. It will also ensure documentation of mitigation measures undertaken to address issues arising from the Project on affected parties and that alignment is achieved with other DWPs. This record will include:

▪ ▪ ▪ ▪ ▪ ▪

A description of the complaint; The relevant DWP the complaint relates to; Mitigation measures undertaken in response to the complaint; Who is responsible for mitigation of the complaint; Timeframes for addressing the complaint, including when the complaint is resolved; and Any affected parties.

In addition, an update meeting will be held with the CLG at least every three months, through which social impact and business disruption concerns can be raised (refer to Section 5 of the Project CCP).

7.2

Monitoring

Monitoring of the social impact and business disruption issues (and the subsequent process to ensure compliance with the CRL designation conditions) outlined in Sections 5 and 6 of this DWP will be undertaken through the relevant DWP:

▪ ▪ ▪

Air Quality – AQ DWP; Noise and Vibration – CNV DWP; and Traffic, Access and Parking – TAP DWP.

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All complaints and subsequent mitigation measures and responses will be documented to inform the annual report for social impact and business disruptions. Complaints will be received, documented and mitigated following the prescribed process set out in Section 8 of this DWP.

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Complaints

8.1

Introduction

Complaints procedures are described below and are also detailed within the CCP. All complaints will be recorded in the Project Enquiry and Complaints Register.

8.2

Helpdesk

There will be access to a member of the Project 24 hours a day, 7 days a week via the free phone number: 0800 CRL TALK (0800 275 8255). At present, queries received regarding the Project via the Mt Eden help line option will be forwarded to a member of the CRLL Stakeholder Communications Team. Following the C3 Alliance contract appointment, queries will be handled by the C3 Alliance Stakeholder and Communications Manager. Table 8-1 details the process that will be undertaken for all enquiries or complaints that are handled by the Helpdesk. Table 8-1 Helpdesk Enquiries

Stage

Description

The C3 Alliance team member receives an enquiry or complaint.

▪

Issue = demolition activity. o

▪

TBC, C3 Alliance Stakeholder and Communications Manager

Query = media enquiry, political enquiry, or enquiry about the costs, benefits or strategic fit of the project. o

Victoria Jessop, CRLL Communications Manager CRLL GM Corporate Relations & Communications

C3 Alliance Stakeholder and Communications Manager or CRLL GM Corporate Relations & Communications (as appropriate) responds in writing to the CRM team member as quickly as possible but no longer than 48 hours.

The C3 Alliance team member contacts the enquirer with the response within 24 hours of receipt of response information, unless it relates to a media or political enquiry, or an enquiry about the costs, benefits or strategic fit of the project – in which case the CRLL GM Corporate Relations & Communications will respond.

The C3 Alliance team determines whether the enquirer is satisfied with the response, including any mitigation action taken if it is a complaint.

The C3 Alliance team member responds with further information or action as required.

For construction related complaints, the C3 Alliance team member in consultation with the Stakeholder and Communications Manager and the CRLL Project Manager determines if a specific mitigation response is required. If so, they refer to the specific Management Plan (e.g. Traffic, Noise and Vibration, Contamination, etc.), and contact the relevant responsible person or site supervisor.

C3 Alliance Stakeholder and Communications Manager will conduct surveys every three months to determine levels of satisfaction with the process of responses.

8.3

Complaints Process

The process for managing complaints is set out in Table 8-2 and the response timeframes are detailed in Table 8-3.

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Table 8-2 Complaints Management

Item

Description

All complaints are forwarded to the C3 Alliance Stakeholder and Communications Manager and CRLL Project Manager via the complaints/enquiry form. CRLL Communications Management have the forms.

The C3 Alliance Stakeholder and Communications Manager acknowledges the complaint on day of receipt by phone or in writing. If the C3 Alliance Stakeholder and Communications Manager is not available, the C3 Alliance Project Manager or another member of the project team acknowledges the complaint. CRLL Communications Management have the relevant templates.

The contact details of the complainant and details of the complaint are entered into the CRLL CRM database.

Acknowledgement of a complaint is provided on day of receipt. However, should the complaint demand a more detailed response, this will be provided within 2 working days. Major complaints such as building damage will be addressed as soon as is practicable. Note: See “Response timeframes” below.

The C3 Alliance Stakeholder and Communications Manager works closely with the CRLL Project Manager and C3 Alliance Construction Manager to resolve complaints. They are proactive in keeping complainants informed of what action is being taken to address their concerns.

If a complaint cannot be resolved within the complaints process timeframe, the complainant is invited to a meeting with the C3 Alliance Stakeholder and Communications Manager and the Project Management team.

All meetings are recorded in the CRM database to ensure that a complete record of times dates and location of meetings is maintained.

When a complaint is resolved it should be ‘closed out’ as an action in the CRM. Each month a record of complaints activity will be reviewed by the C3 Alliance Stakeholder and Communications Manager to check that all actions have been closed out.

Each month a record of complaints activity will be reviewed by the C3 Alliance Stakeholder and Communications Manager to check that all actions have been closed out. If required, improvements to project processes and mitigation strategies will be implemented to minimise future complaints.

Table 8-3 Complaints Response Timeframes

Complaint channel

Response Timeframe

Written correspondence (letters)

Within 5 working days of receipt.

Written correspondence (including emails, social media)

Acknowledged on day of receipt.

0800 project information line calls

Within 2 hours on the same working day during business hours of 7am to 7pm.

Resolved within 2 working days, unless there are significant claims for damages or escalations due to scale or complexity (e.g. Health and Safety investigation).

Within 24 hours for calls received outside of business hours. Meetings

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Response / resolution to be completed within the timeframes agreed in the meeting.

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8.4

Disputes resolution

Disputes may arise where a stakeholder affected by an issue considers their complaint has not been resolved. In the context of this Project, disputes may arise relating to:

▪ ▪ ▪

Financial loss due to demolition effects on businesses in proximity to the works. Building damage. Noise disruption.

A claim for financial compensation under the Public Works Act 1981 is a possibility for affected parties who are significantly affected by the Project. The Public Works Act entitles affected parties to compensation for ‘substantial injurious affection’, which may include damage to property or losses to a business. To pursue any claim under the Public Works Act for financial compensation as a result of the Project (refer to Section 6.10 of this DWP), an affected party will need to lodge their claim with CRL directly. Claims should be: Sent to:

info@ cityraillink.govt.nz

For the Attention of:

CRL Project Manager. Mt Eden Demolition

Any claims received by the Contractor team will be forwarded to CRLL. Financial compensation is outside the scope of this DWP. With respect to noise, where a resolution through the complaints process cannot be achieved, an Independent Expert specialised in acoustics will be appointed to review the complaint and arbitrate between the parties.

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Reporting

9.1

Annual Report

The C3 Alliance contractor will prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in this DWP, along with a summary of any comments or complaints raised by the community, including how these have been addressed. This information will be provided through the monitoring outlined in other DWPs (AQ, CNV, TAP). This information will be available to affected parties through the annual report.

9.2

CLG Reporting

The CLG will meet regularly, at least every three months, over the course of the demolition phase. Social impact and business disruption concerns raised by affected parties and any complaints received, including the mitigation/response package employed, will be reported to the CLG.

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Appendices

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Appendix A Affected Parties Plan and schedule

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Affected Parties Plan Aurecon | Mott MacDonald | Jasmax | Grimshaw I ARUP

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Affected Parties Schedule: Property

Property Owner

Activities/ Tenants/Units

Nelson Buildings Ltd

Dalmatian Cultural Society

New North Road 10 New North Road

Global Immigration Services Pure Dance Volunteering Auckland 16-20 New North Road

AD Law Trustees (No.17) Ltd, and Owens Nominees Ltd

ACR Compliance Consultants

22-26 New North Road

Jubilee Crippled Children Foundation Trust Board

Sopers Mac

30 New North Road

I & RW Doo

Mt Eden Tyre and Mechanical

60 New North Road

Carvoid Investments Ltd

Choise TV Entertainment Publications New Zealand HGTV Top TV NZ Ltd

66 - 70 New North Road

Summit Holdings AKL Ltd

Hero Sandwich House Bottle O

46-48 New North Rd

MediaWorks TV Ltd

MediaWorks Transmission Workshop and Offices Delissimo Delicatessen and café

74 New North Road

Brayshaw Hall Ltd

JP Spa Lion Rock Merchandising Ltd Residential

78 - 96 New North Road

Oasis Eden Holding Ltd

Cure Kids DJI Authorised Retail Store Eqstruc.co.nz Fersa light Techinic Jetts Kellylin Couture Life Plus Structural Ease

100 New North Road

Jencal Properties Ltd

Soar Digital / Print

112 New North Rd

LL & LT Tieu & Brennan and BrownHaysom Trustees Ltd

Advance Auto Repairs

Elnaia Ltd

Bamboo Kitchen

Aisha Motors

Mt Eden Road 15 – 19 Mt Eden Road

ExtraStaff 22 Mt Eden Road

D.G. Trustee Co (2012) Limited

Mt Eden Automotive

24 Mt Eden Road

The House of Knives Limited

House of Knives

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Property

Property Owner

Activities/ Tenants/Units

21 - 25 Mt Eden Road

Bracey Consortium

Helmut Hair Salon TwentyThree Café The Corner Store

27 Mt Eden Road

IL Haynes & TJ Parker

Al Volo Pizzeria Immigration Bureau

37 – 39 Mt Eden Road

Allcard Services / Mayon Investment Ltd / Mankind Investment Ltd (Owner)

The Spreading Tree

41 Mt Eden Road

Body Corporate

Residential

43 Mt Eden Road

Anscot Property Ltd

Quinovic Mt Eden (now vacant) Residential

47 Mt Eden Road

Northward Enterprises Ltd

Black Box Architects

49, 55, 57,59,61,63, 65 Mt Eden Road

Samson Corporation Ltd

Ace Kitchen John Zimmermann Couture Metal Tshirts Satya Restaurant The Tucker Box

71 - 75 Mt Eden Road

Executive Trustees Ltd

Bok Mart (Wang Mart) Keepsake Tattoo Suave Barbershop

81 Mt Eden Road

LJ Ng

Vacant – boarded up

83 Mt Eden Road

Quatro Properties Ltd

Mt Eden Souvenirs

101 Mt Eden Road

Southside Developments Ltd / Mt Eden 101 Ltd

Auto Services Caci Health Dubber and Craig Customs Health 101

Fenton Street 11 Fenton Street

Station R Body Corporate

Residential

7 Fenton Street

MEC Ltd

Police Vehicle Pound

1 Akiraho Street

Body Corporate

Residential

3 Akiraho Street

Body Corporate

Residential

5 & 9, 13 Akiraho Street

Manukau Enterprises Ltd

Brothers Brewery

Akiraho Street

Juke Joint Regal Castings Regal Bullion 7 Akiraho Street

Regal Castings Ltd

Regal Castings Regal Bullion

11 Akiraho Street

Greenpeace Educational Trust

Greenpeace

32 Akiraho Street

SM & CG Cole/ BAL Carpenter

Bear Park Early Childcare Centre

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Property

Property Owner

Activities/ Tenants/Units

1 Ngahura Street

Auckland Boxing Association

2 Ngahura Street

Jencal Properties Ltd

Soar Printing

3 Ngahura Street

Body Corporate

Residential

2 Ruru Street

Summit Holdings AKL Ltd

XLHNZ.COM

2a Ruru Street

DE Thomas and V Braun

Residential

3-5 Ruru Street

Urban Vineyard

Urban Vineyard Church

4 -6 Ruru Street

Choy Consortium

Vacant

Ngahura Street

Ruru Street

Goodwin Property 10 â€“ 14 Ruru Street

Body Corporate

Residential City Storage

Korari Street 3 Korari Street

Soft Start Productions Ltd

Interdyn - Audio Visual Business Network Lighting

5-7 Korari Street

Body Corporate

Residential

2 Flower Street

MediaWorks TV Ltd

Car Parking Building

3 Flower Street

MediaWorks TV Ltd

MediaWorks

10 Flower Street

Body Corporate

Residential

9, 11,13,15 Nikau Street

MS Kim

Eden Accommodation

2 Nikau Street

IL Haynes & TJ Parker

Residential

Flower Street

Nikau Street

Auckland Business Consulting Ltd 4 Nikau Street

Lighthouse and CS Partnerships

6 - 10 Nikau Street

Frequency Nikau Ltd

Fuse Creative Advertising Agency International Entertainment Ltd Frequency NZ Ltd Fresh Communications Ltd Residential

12 - 14 Nikau Street

Eden City Growers Ltd

Residential

Cathran Properties Ltd

Guardian Alarms | Fire Detection Specialists

Shaddock Street 2 -4 Shaddock Street

Beer J 3 Shaddock Street

Allcard Services Ltd

Allcard Services

5-7 Shaddock Street

Worth & Douglas Ltd

6 Shaddock Street

Executive Trustees Ltd

Glass Resources Ltd Adsel Solutions Group Ltd

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Appendix B Record of CLG and Independent Peer Review feedback

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CLG Comments The following comments were made during the CLG presentation which took place on 11th December 2018 regarding matters which have a bearing on the content of the Social Impact and Business Disruption Management Delivery Work Plan: Table A â€“ CLG Meeting 11th December 2018 Comment

Resolution

More effort should be made to speak with the community, in particular the residents, about the project.

A project CCP has been devised for the Project outlining the Project communications and queries protocol. See Section 1 and 8 of the SIDB DWP in this regard.

A requirement for the C3 Alliance is the appointment of a Stakeholder and Engagement Manager who will be responsible for proactive and regular liaison with the project area community. In addition, the CRLL Street Response Manager will also undertake regular community engagement. See Section 1 and 6 of the SIDB DWP in this regard.

All contact details gathered during the preparation of this SIBD DWP have been provided to CRLL GM Corporate Relations & Communications and will be given to the C3 Alliance Stakeholder and Engagement Manager.

Pedestrian access through the area needs to be maintained.

Pedestrian access will be maintained as required under CRL designation condition 30.2(g(ii)). See section 6.5 of the SIDB DWP in this regard as well as the content of the TAP.

What routes will the Demolition trucks use?

Until the C3 Alliance is appointed, the site access/egress cannot be confirmed nor the location for the disposal of demolition waste which will both dictate the truck route(s).

The SIBD DWP requires that a Project briefing be provided in advance of works commencing on the Project programme which is to confirm the demolition sequence, site access and egress and the intended truck movement schedule. See section 6.2 of the SIDB DWP.

Demolition trucks should not be allowed to park on surrounding streets waiting for access to the works area

The SIBD DWP at Section6.5.6 requires the parking of all demolition vehicles within the works compound only, or at 18 Ruru Street with no off-site queuing or mustering of trucks on the side streets to take place.

Site staff should not be allowed to park on surrounding streets

The SIBD DWP at Section 6.5.6 requires the parking of all staff vehicles within the works compound only, or at 18 Ruru Street.

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Comment

Resolution

CRLL needs to keep their contractor accountable

The CRLL Construction Manager is charged with managing the performance of the C3 Alliance and their adherence to the requirements of the DWPs and all CRL designation and resource consent conditions.

The monitoring of complaints is a requirement of the Project as explained at Section 6.1 of the SIBD DWP. A complaints and resolution record is to be maintained and reported upon at Project CLG (Section 9.2 of the SIBD DWP).

No members of the CLG have requested a copy of the draft Social Impact and Business Disruption Management Delivery Work Plan.

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Independent Peer Reviewer Comments The following comments were received from the Independent Peer Reviewer (05/02/2019) regarding the Social Impact and Business Disruption Management Delivery Work Plan: Table B â€“ Peer Review Comments Comment Id

Topic/Comment

Recommendation

Response

When the C3 Alliance contract is awarded, Project team personnel are in place and sequencing of the Mt Eden Demolition works is known the SIBD and CCP must be updated to reflect this.

The SIBD DWP at Section 1.5 confirms that the document will be updated upon the award of the C3 Alliance contract with the names and contact details of the key personnel. This information is required to be presented at any Project kick off meetings as well as the CLG noted at Section 6.2 and in any Project communications under the CCP.

In the meantime, the 0800 Helpdesk number should be tested to ensure queries are able to be taken. It would also be beneficial if the SIBD DWP lists the interim contact details for a contact in the project team who will be available to talk to interested stakeholders.

SIBD DWP S 1.5 Roles and Responsibilities 2)

consultation data base. Suggest that members of the CRLL team, who have engaged with affected parties alongside the SIBD DWP author should remain as a Project Team member during implementation of the SIBD DWP. This is to ensure consistency and that any complaints or issues regarding potential positive and/or negative impacts that are subsequently raised during implementation are reviewed and assessed, as well as enhanced and/or mitigated where necessary. The SIBD DWP should be amended to clarify the ongoing role, if any, of the SIBD DWP author or other experts engaged in the development of the annual report.

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The 0800 Helpdesk number has been tested and is working with Option 3 available for queries in respect of the Mt Eden area. Queries will be forwarded to the CRLL Stakeholder Communications Team (Ms Leahy) in the first instance. Following the C3 Alliance contract appointment, queries will be handled by the C3 Alliance Stakeholder and Communications Manager. This is confirmed at Section 8.2. All queries will be recorded in the Project

The roles of the CRLL team who have participated in the interviews with affected parties alongside the SIBD DWP author within the C3 Alliance are not confirmed. Until the C3 Alliance contract is award, Ms Leahy and Mr KirbyMcLeod will continue to be the CRLL point of contact for Project stakeholders as confirmed at Section 1.5. The SIBD DWP author will have no role during the implementation of the SIBD DWP. The implementation of the SIBD DWP will be the responsibility of the C3 Alliance which will consist of the C3 Alliance contractor staff and certain members of the CRLL staff. Section 1.4 of the SIBD has been amended to provide this clarification.

Comment Id

Topic/Comment

Recommendation

Response

SIBD DWP cover page and document referencing. The title of this document on the cover page differs from its intent (and its reference in the footer sections)

The SIBD DWP title page should be amended to be called ‘Social Impact and Business Disruption Delivery Work Plan’ (not Management Plan) in order to provide consistency with the Designation Conditions and preventing possible confusion among the public or interested parties. It should also have been amended as ‘Revision 2’ on the same page, to reflect the document control process as a ‘draft for independent peer review’.

The report title has been corrected on the cover page, along with an updated revision number, being Revision 3 for lodgement.

CCP, p.1 & S 6.4; SIBD DWP p.18, S 4.2 & 4.3. Project Community Profile. It does not provide any social, cultural, or business/economic context or analysis that would normally be used to inform a good understanding of the communities (geographical and of interest) likely to be affected by the project. It lists only ‘in-proximity’ properties, their uses and broad category of occupancy as the ‘affected parties’.

The SIBD DWP should be amended to demonstrate that its preparation has been informed by a stakeholder mapping and analysis; discussion of the socio-political context; and assessment of the various needs, interests, values and aspirations of these stakeholders; and past development, present and future trends happening in the local area.

This SIDB DWP has been prepared to address the CRL Designation conditions 61.1 – 61.8 Social.

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In particular, the SIBD DWP should demonstrate an understanding of the demographic/ socio-economic character of the area. Whilst we are dependent on 2013 Census data, an analysis at meshblock level (meshblocks 0542502, 0542600, 0421200, 0421000, 0419706) provides a wealth of information regarding the affected community, rather than a focus on properties.

This SIDB DWP has been prepared having regard to any parties who will be directly affected or affected in proximity by the Project as confirmed at Appendix A. However, to address the Peer Reviewer’s request for an understanding of the demographic/ socio-economic character of the area, a new section (section 3 -Social Environment) has been included in the SIBD DWP.

Comment Id

Topic/Comment

Recommendation

Response

THE SIBD DWP and CCP should be amended to include, as best as possible, a list of households/ residents/ addresses (in a way that maintains peopleâ€™s privacy in a public document) in the Project area. Suggest using the meshblocks listed above to guide the location and scope of affected residents, to request contact details form all residential property owners, or to at least undertake a letterdrop requesting residents to contact the Project Team, and to keep these details on the CRM database.

A list of directly affected or affected in proximity parties which includes the identification of properties containing households/residential dwellings is provided at Table 5-2 and Appendix A. All contact details of stakeholders/affected parties gathered during the preparation of the SIBD DWP have been transferred to CRLL for upload to the Project consultation database and will be provided to the C3 Alliance Stakeholder and Communications Manager upon their appointment. Section 6 of the SIBD DWP has been updated requiring the C3 Alliance contractor to request contact details from all residential property owners in the upon appointment and update all project consultation databases including the CRM database.

A list of stakeholders and affected parties and their contact details (if authorised) should be included in an Appendix of the SIBD DWP and the CPP (S 6.4 & Appendix A) should include the Waitemata and Albert-Eden Local Boards of Auckland Council in the list of stakeholders. The SIBD DWP should be amended to indicate how this Project is integrated and aligns with the Newton and Eden Terrace Plan 2016-46.

A list of affected parties with associated addresses is provided at Table 5-2 and Appendix A of the SIBD DWP. A further list is not

considered necessary. Contact information will be stored on the Project consultation database. The CCP includes the Waitemata and Albert-Eden Local Boards as project stakeholders with whom the C3 Alliance will have regular contact over the course of the Project. A new section (section 3 -Social Environment) has been included in the SIBD DWP which confirms that the Project is integrated and aligns with the Newton and Eden Terrace Plan 2016-46.

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Comment Id

Topic/Comment

SIBD DWP purpose and its relationship to NoR SIA and Outline Plan process

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Recommendation

Response

The SIBD DWP should be amended to clarify its purpose in light of the SIA NoR. It should be mentioned that whilst the NoR SIA provides an initial first scoping of the potential impacts across the entire CRLL project footprint (as it was originally planned), the SIBD DWP’s purpose is to engage with all relevant stakeholders and affected or interested parties to identify their specific interests and concerns in light of the scope of this Mt Eden Demolition Project. The Project is a variation to the original NoR and its proposal to develop an underground connection locally at Newton Station, hence CRLL’s requirement to submit an Outline Plan, including the CEMP and suite of DWPs under review. There is no mention of this variation and Outline Plan process in the SIBD DWP, although it is mentioned in the CEMP. From a peer review perspective the Outline Plan process shapes the purpose and, therefore, the methodology of the SIBD DWP’s preparation and should be explained in the SIBD DWP.

This SIDB DWP has been prepared to address the CRL Designation conditions 61.1 – 61.8 Social.

It should be stated that the purpose of the SIBD DWP is not to ‘confirm’ these NoR SIA scoped impacts - they are guide, not a definitive list, and offer some broad issues to properly investigate and assess in depth with all stakeholders during this SIBD DWP process.

This SIDB DWP has been prepared to address the CRL Designation conditions 61.1 – 61.8 Social.

Section 4 of the SIDB DWP provides the information required in respect of CRL Designation condition 61.4.

Comment Id

Topic/Comment

SIBD DWP S 4.4 – Engagement with residents. ‘Residents’ comprise a significant stakeholder group that are ‘in-proximity’ affected by the Project. However, the SIBD DWP does not clarify whether how many/ whom have been engaged and what their feedback and comments are. They do not appear to have been afforded the same level of consultation and engagement as businesses and property owners.

10)

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Recommendation

Response

There exists a lack of evidence and clarity regarding the consultation and engagement with residents. To remedy this lack of clarity and to ensure all affected parties (businesses, residents, property owners and other relevant stakeholders) receive the same information about the Mt Eden works on which to identify and assess potential SIBD effects upon them, suggests that a very clear and well-planned engagement process is conducted ahead of implementation, specifically in relation to identifying SIBD effects or issues of concern.

Section 5 and in particular Table 5-3 of the SIBD DWP has been

This process and methods of engagement, including the comments, and measures to mitigate or address aspects raised, who is responsible, and where they have not been addressed, must be well documented. The SIBD DWP should be amended to state clearly which residents were spoken to and how during its preparation and, if not, why not. Their concerns should be clearly indicated in Table 4.3. Direct engagement with residents should be undertaken ahead of implementation and their feedback on potential impacts should be assessed and documented in the SIBD DWP, stating where impacts are to be managed, and if not why not. The implementation measures in the SIBD DWP should be amended to provide a means to engage and talk directly with residents and offer them deliberative spaces to make informed decisions about the project, determine the acceptability of likely impacts and proposed benefits, facilitate community visioning about desired futures, contribute to mitigation and monitoring plans, and prepare for change.

updated to provide greater clarification on engagement with residents. Section 6.1 of the SIBD DWP has included a number of more tailored recommendations regarding engagement by the C3 Alliance with residents within the Affected Party area identified at Appendix A. The C3 Alliance Stakeholder and Communication Manager will be required to liaise with Body Corporate Committees (10 Ruru Street, 10 Flower Street, 39-41 Mt Eden Road, 12 Nikau Street 1 and 3 Akiraho Street) to obtain resident contact database for all dwelling units and to agree project communication strategy for the complex. Any SIBD DWP feedback to be maintained by the C3 Stakeholder and Communications Manager in the Project consultation manager database. This information will be required to inform the

required Annual Report (see Section 9.1).

As above.

Comment Id

Topic/Comment

Recommendation

Response

11)

Suggest that in ongoing consultation with all parties a specific question should be included, such as ‘what do you consider are the social impact and business disruption impacts on you (and your staff, family and local community) as a result of the project”.

For implementation by the C3 Alliance Stakeholder and Communication Manager through the Project engagement required under Section 6.2 of the SIBD DWP.

12)

The CEMP states that consultation and engagement to prepare the SIBD DWP occurred between October and December 2018. This needs to be reflected in the SIBD DWP. Importantly, specific dates regarding engagement and who has been responsible (i.e. the SIBD DWP author or CRLL Project Team, etc) should be clarified in Sections. 1.4 & 1.5. It is also recommended that that Table 4.1 should provide cross-referencing to the consultation conducted by other DWP processes.

Section 1.6 of the SIBD DWP has been updated to reference the preparation period.

SIBD DWP S 4 & 5 – general engagement issues.

A summary of engagement is detailed in Section 5, which occurred with various parties over the preparation period including residential and business stakeholders within the Affected Party area identified at Appendix A. Dates in reference to the CLG are detailed in Section 5.3 of the SIBD DWP.

The role of the SIBD DWP author is clarified at Section 1.4 and cross referencing of DWPs is detailed in Table 1.1.

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Comment Id

Topic/Comment

13)

Recommendation

Response

There is a need to clarify what is stated as “some parties have raised concern regarding adherence t o designation conditions”. The detail of these comments are not recorded in the feedback listed in Table 4.3, and do not appear anywhere in the document as far as can be seen. Issues raised by affected parties concerning compliance should be treated with respect and transparency, explained and addressed in the SIBD DWP, particularly if they are perceived impacts created by the Project and could be mitigated with specific measures to enhance these people’s confidence and participation in it.

Adherence to designation conditions was raised at the CLG and recorded in Table A at Appendix B. As confirmed in Table 1-2 and Table A at Appendix B, the CRLL Construction Manager is charged with managing the performance of the C3 Alliance and their adherence to the requirements of the DWPs and all CRL designation and resource consent conditions. The monitoring of complaints is a requirement of the Project as explained at Section 6.1 of the SIBD DWP. A complaints and resolution record is to be maintained and reported upon at Project CLGs (Section 9.2 of the SIBD DWP).

The C3 Alliance Stakeholder and Communications Manager will have regular interaction with the within the Affected Party area community and a key purpose of this regular interaction is to ensure that this community is treated with respect and any arising concerns (including any related to compliance) are remedied. Section 8 of the SIBD DWP confirms the complaints procedure to be implemented for the Project. 14)

Suggest it would be both useful and good practice if all consultation, feedback and mitigation measures and responsibilities for managing the implementation and monitoring of effects, particularly those with any relation to SIBD, is documented in a live central point of reference, say in the CCP or project website, to enable cross-referencing and clear lines of management of effects. Understand that the Project manages a CRM database. It would be positive and welcome addition to openness and transparency if this was adapted via a web-link and made available for public view and reference.

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All Project communications will be recorded in the Project’s communication database. Section 8 of the SIBD DWP confirms the complaints procedure to be implemented for the Project. Section 9 of the SIBD DWP confirms on-going implementation actions and monitoring to be undertaken.

Comment Id

Recommendation

Response

15)

Recommend the opportunity for the CCP to adopt and implement international standards such as the IAP2’s Public Participation Framework to guide and define its consultation and communication activities for the CRL Project. This should be referenced in the SIBD DWP and CCP.

Noted and is addressed in the CCP.

16)

It would prevent confusion if the CEMP and SIBD DWP refer to the same list of social and business disruption impacts. Suggest that identified impacts in 5.1 – 5.10 are summarised in bullet form at the beginning of Section 5 to provide further clarity, and which should be repeated in the CEMP.

The SIBD DWP author does not consider that a summary of the identified impacts in sections 6.1 – 6.10 is needed at the beginning of Section 6. This is considered to be unnecessary repetition in this section of the DWP.

The CPTED should be included either in full or summarised in the Appendices so that the affected parties and the wider public’s concerns regarding safety issues in and around the project site are publicly recorded and seen to be addressed. It would be beneficial if community/ neighbourhood watch or similar groups, if they exist, are engaged and involved in the CPTED’s implementation.

No CPTED has been prepared for the Project at the current time. Section 6.8 confirms the CPTED principles to which the C3

The economic opportunity/ impact discussion is very broad brush. Suggest the positive and negative impacts that are stated to have been identified and assessed need to be properly addressed in the SIBD DWP. It should outline the impacts that have been identified (by the author and/ or affected parties) if at all, or the reason why not, as well as the measures to enhance or mitigate these positive or negative effects. For example, CRLL’s social outcomes strategy https://www.cityraillink.co.nz/crl-social-outcomes/ is a relevant and important human, social, cultural and economic impact enhancement measure that should be referenced in the SIBD DWP, as well as implemented as part of the Mt Eden Demolition Project.

Concerns raised by the author and community are detailed in Section 4.1, Table 5.3 and Section 6.2 to 6.9 of the SIBD DWP. Additionally, Section 8 supports the advice in Section 6.10 of the SIBD DWP.

17)

Topic/Comment

SIBD DWP S 5-7 – The management of impacts identified and how they are referenced and managed through implementation strategies.

18)

Aurecon | Mott MacDonald | Jasmax I ARUP

A summary has been provided in the CEMP.

Alliance should have regard.

Comment Id

Topic/Comment

Recommendation

Response

19)

According to Table B in Appendix B of the SIBD DWP there has been no feedback from the CLG on the draft SIBD DWP. This is either an omission that needs to be remedied or clarified with a statement.

No member of the CLG or those affected parties who attended the CLG have requested a copy of the draft the SIBD DWP and therefore, no comments have been received.

20)

Question whether all affected businesses, residents and property owners have been provided with the same levels of information, and whether the intent, role and functions of the CLG (as set out in Condition 7) are being played effectively by the CLG.

A review of the role and functions of the CLG is beyond the scope of the SIBD DWP.

S.4.5, p.8. Role of the CLG

21)

Welcome the review of the role and functions of the CLGs. The findings of this review and any changes to be implemented should be made publicly available on the CRLL Project website. The SIBD DWP and CCP should be amended to clarify whether or not residents are participants in the CLG or who is nominated as responsible for their representation. Every effort should be made to gather the contact details of residents in the Project area (based on a scoping using the meshblocks identified). These contacts should be listed in the SIBD DWP and CCP in ways that protect peopleâ€™s privacy, but should be held on the CLM database.

As indicated in this SIBD DWP at Table 5.3, those affected parties who requested involvement in the CLG have been added to the contact list. A review of CLG for CRL is currently being undertaken by CRLL in order to have a more diverse membership including residential and business representatives. Designation condition 7 clearly requires residential representation on the CLG. As indicated in this SIBD DWP at Table 5.3, those affected parties who requested involvement in the CLG have been added to the contact list which include a number of residential parties. A review of CLG for CRL is currently being undertaken by CRLL in order to have a more diverse membership including residential and business representatives. Section 6.2 of the SIBD DWP has been updated to include a requirement for the C3 Alliance Stakeholder and Communication Manager to

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Appendix C SIBD DWP Interview Questionnaire Sheets

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City Rail Link (CRL): Mt Eden Demolition Phase of Work – Body Corporate/Residential Stakeholder: Property(ies): Date of Interview: Q1a. How many residential units are there and number of residents? Q1b. How many of the commercial businesses in the building are tenants of the Body Corp? (Only ask where there are businesses on premises.) -

Where response is none – complete interview using this Questionnaire only

Where business tenants are confirmed, also use Property Owner Questionnaire

Q2a. What is the ratio of owner/occupier to tenanted units? Q2b. Do units change occupants frequently? Q3. What is the demographic of the units? Q4a. Are many of the residential units occupied during the day? (Where response is none – skip to Q5) Q4b. Of those residential units occupied during the day, typically who by? (elderly, retired, parent with young children) Q5a. Is parking provided on-site? (Where response is none – skip to Q5d) Q5b. How many on-site parks are there? Q5c. Do you rely on on-street parking? Q5d. How many bicycles need daily access to the building? Q6a. Do residents walk daily to/from the building? (Where response is none – skip to Q7) Q6b. To/from which direction do most residents walk? Q6c. Is there disability access for residents and visitors? Q7. Where are the freight/delivery parking areas? Q8. Where are your fire exits and assembly areas? Q9. What information would you like us to provide to the residents? In what format? Q10. Do you have any questions for us? (Record below)

Aurecon | Mott MacDonald | Jasmax I ARUP

City Rail Link (CRL): Mt Eden Demolition Phase of Work – Business Stakeholder: Property(ies): Date of Interview: Q1. Who is your landlord, and do you have contact details for them? Q2a. What are your business hours of operation? (If 9-5 type business skip to Q3a) Q2b. What are the shift rota? Q3a. How many staff need daily access to your business? Q3b. How many customers need daily access to your business? Q3c. Is your business a destination or do you rely on passing foot traffic? Q3d. Which entrance do staff/customers use? Q3e. Does the business have disability access? Is this for staff and/or customers? (tease out if have staff or regular customers who require this type of access) Q3f. How many other businesses need daily access to your building entrances? (For multi tenanted properties only) Q4a. Is parking provided on-site? (Where response is none – skip to Q4c) Q4b. How many on-site parks are there? Q4c. Are these on-site parks reserved for staff or customers? (Tailor question subject on response to Q3b) Q4d. Do you rely on on-street parking? Q4e. How many bicycles need daily access to your building/business? (Where response is none – skip to Q5a) Q5a. Do many of your staff/customers walk to your business? (Where response is none – skip to Q6a) Q5b. From which direction do most staff/customers walk? Q6a How many service vehicles need daily access to your freight/delivery parking areas? (Where response is none required – skip to Q7) Q6b Where are your freight/delivery parking areas? Q7. Who might regularly need building access afterhours – e.g. security firms and cleaners? Q8. Are there particular business activities carried out on-site which would be sensitive to noise or dust? Q9. Where are your fire exits and assembly areas? Q10a. Are you planning a major fit out or alterations to your building during 2019? (Where response is none – skip to Q11) Q10b. What is the nature of the work and estimated duration? Q11. Do you have any questions for us? (Record below)

Aurecon | Mott MacDonald | Jasmax I ARUP

City Rail Link (CRL): Mt Eden Demolition Phase of Work – Property Owner Stakeholder: Property(ies): Date of Interview: Q1. Please confirm your land interests adjacent the works area? Q2a. Do you occupy the Property? Q2b. How many tenants do you have at the Property? (Where response is none and owner occupies building – complete interview using Business Questionnaire) (Where response is none and owner does not occupy building – skip to Q2d) Q2c. Ask for list of tenants and contact details. (This is to ensure we have correct contact details for all occupiers) Q2d. How long has the property been vacant? (Where relevant in response to Q2b) Q2e. When do leases come up for renewal? (Where relevant in response to Q2b) Q3a. Is parking provided on-site? (Where response is none – skip to Q4a) Q3b. How many on-site parks are there? Q3c. Which vehicle entrance do they use? Q4a. Are you planning a major fit out or alterations to your building during 2019? (Where response is none – skip to Q5) Q4b. What is the nature of the work and estimated duration? Q5. Do you have any questions for us? (Record below)

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Appendix D Business Support Programme â€“ Example of Business Owner Letter

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