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City Rail Link In association with:

REFERENCE DESIGN Karangahape Road Demolition: Social Impact and Business Disruption Delivery Work Plan

Document Ref: CRL-KRD-RME-000-RPT-0131 Revision: 1 9 May 2019

INTERNAL WORKING DOCUMENT COMMERCIAL IN CONFIDENCE

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Document control Report title

Karangahape Road Demolition: Social Impact and Business Disruption Delivery Work Plan

Document ID

CRL-KRD-RME-000-RPT0131

Project number

251926

Client

City Rail Link Limited

Client contact

Aidan Kirkby-McLeod

Rev

Date

Revision details/status

Prepared by

Author

Verifier

0.1

19 March 2019

Draft for internal review

R Hardy

H McLean

1 April 2019

Draft for client review

0.2

L Strogen R Hardy

R Hardy L Strogen

A KirkbyMcLeod

0.3

8 May 2019

Draft for peer review

R Hardy

IPR

9 May 2019

Final for verification and approval

R Hardy

L Strogen

H McLean

Current revision

Approver

G.Daniel

Approval Author signature

PP. R Hardy

Approver signature

Name

Rochelle Hardy

Name

Grant Daniel

Title

Associate

Title

Technical Director

Aurecon | Mott MacDonald | Jasmax I ARUP

Contents 1

Introduction

1.1

Overview

1.2

Objective of the Social Impact and Business Disruption Delivery Work Plan

1.3

CRL Condition Requirements

1.4

SIDB DWP Author

1.5

Roles and Responsibilities

Project Description

2.1

Project Context

2.2

Demolition Works

2.3

Programme

2.4

Hours of Operation

2.5

Construction Workforce and Parking

Social Environment

3.1

Project Area Demographic Profile

3.2

Project Area Business Profile

3.3

Local Community Planning

CRL NOR Social Impact Assessment

4.1

Summary of Social Impact Assessment

4.2

Summary of Submissions from Original NOR

Consultation and Engagement

5.1

Introduction

5.2

Establishing an Affected Area

5.3

The Projectâ€™s Affected Area and Community

5.4

Engagement with Affected Parties

Implementation Plan

6.1

Introduction

6.2

General

6.3

Air Quality Impact

6.4

Noise and Vibration Disruption

6.5

Transport, Access and Parking Disruption

6.6

Utility Disruption

6.7

Amenity Impact

6.8

Community Safety

6.9

Business Visibility Disruption

6.10 Economic Opportunity/ Impact

On-going Implementation

7.1

Introduction

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7.2 8

Monitoring

Complaints

8.1

Introduction

8.2

Helpdesk

8.3

Complaints Process

8.4

Disputes resolution

Reporting

9.1

Annual Report

9.2

CLG Reporting

Appendices Appendix A Affected Parties Plan and schedule Appendix B Record of CLG and Independent Peer Review feedback Appendix C SIBD DWP Interview Questionnaire Sheets Appendix D Business Support Programme â€“ Example of Business Owner Letter

Figures Figure 1-1 Karangahape Road Active Construction Zone and Construction Support Area Figure 2-1 Location of CRL Mt Eden demolition area Figure 3-1 2013 Census Mesh blocks for Project area Figure 6-1 Examples of Hoarding and Skim Panel screening used on CRL

2 12 15 48

Tables Table 1-1 CRL Designation conditions 61.1 â€“ 61.8 Social Table 1-2 Project roles and responsibilities Table 2-1 List of buildings to be demolished Table 3-1 Census Mesh block data for Project area Table 6-1 External Consultation Requirements Table 8-1 Helpdesk Enquiries Table 8-2 Complaints Management

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Glossary of abbreviations The following abbreviations have been used throughout the document and are listed below for reference. Term

Meaning

ACZ

Active Construction Zone

AEE

Assessment of Environmental Effects

AQ DWP

Air Quality Management Delivery Work Plan

A2N

Aotea Station to North Auckland Line

Auckland Transport

CCP

Communication and Consultation Plan

CEMP

Construction Environmental Management Plan

CLG

Community and Business Liaison Group

CPTED

Crime Prevention through Environmental Design

CNV DWP

Construction Noise and Vibration Delivery Work Plan

CRL

City Rail Link

CRLL

City Rail Link Limited

CSA

Construction Support Area

DWP

Delivery Work Plan

IPR

Independent Peer Review

K-Road

Karangahape Road

NAL

North Auckland Rail Line

NoR

Notices of Requirement

NUO

Network Utility Operators

SIA

Social Impact Assessment

SIBD DWP

Social Impact and Business Disruption Delivery Work Plan

SSCNVMP

Site Specific Construction Noise and Vibration Management Plan

TAP DWP

Transport Access and Parking Delivery Work Plan

TMP

Traffic Management Plan

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CRL-KRD-RME-000-RPT-0131 Project 251926 | 09 May 2019 | Revision 1

Introduction

1.1

Overview

The City Rail Link (CRL) project comprises the construction, operation and maintenance of a 3.4 km underground passenger railway, running between Britomart Station and the North Auckland Rail Line (NAL). CRL Enabling Works commenced in December 2015 and the procurement of the main works contract (C3 Alliance) is being progressed with contract award likely in the second quarter of 2019. To allow works to commence as soon as possible upon award of the Contract 3 - C3 Alliance Construction Contractor, City Rail Link Limited (CRLL) are obtaining the necessary authorisations for the demolition of buildings in the Karangahape Road construction support area (CSA) and active construction zone (ACZ), shown in Figure 1-1. Figure 1-1 Karangahape Road Active Construction Zone and Construction Support Area

The demolition works necessary to create the Karangahape Road (“K-Road”) CSAs and ACZ constitutes the Project, the subject of this Delivery Work Plan (DWP). This DWP has been prepared by Aurecon New Zealand Limited (Aurecon). It forms part of the Construction Environmental Management Plan (CEMP) for the Project being one of the environmental management tools to control and mitigate potential adverse social effects associated with the Project’s construction. The Social Impact and Business Disruption DWP (SIBD DWP) outlines specific measures for the affected community (parties by proximity). Cross reference with other DWPs which outline mitigation measures for issues such as dust, noise, traffic, access and parking is provided. This report follows the recommended structure and content of the draft outline Social Impact and Business Disruption Delivery Work Plan provided during the CRL Notice of Requirement hearing1.

Attachment A to Amelia Joan Linzey’s Statement of Evidence.

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1.2

Objective of the Social Impact and Business Disruption Delivery Work Plan

The objective of this SIBD DWP is to describe the measures which will be undertaken to avoid, remedy or mitigate the adverse effects of the Project arising from disruption to businesses, residents and community so far as reasonably practicable. It identifies mitigation measures that will be undertaken with regards to the following potential adverse social impact and business disruption effects:

▪ ▪

Disruption to access;

▪ ▪

Loss of amenity for residents and businesses because of demolition activities; and

Disruption effects that result or are likely to result in the loss of customers to businesses because of demolition activities;

Disturbance to affected parties by proximity (i.e. noise and vibration, traffic/access, dust).

As required under CRL designation condition 61.6, the SIBD DWP will be implemented throughout the entire demolition period and for up to 12 months following the completion of the Project if required. It will be the primary tool for the Project’s management of social impacts and business disruption. An Independent Peer Review (IPR) has been completed prior to submission to Auckland Council, in compliance with CRL designation condition 61.7. With respect to the requirements of CRL designation condition 61.8, an annual report will be prepared by CRLL on the identification, monitoring, evaluation and management of the effects outlined in the SIBD DWP and supported by a summary of matters raised by the community and responses and actions undertaken. A Project Communication and Consultation Plan (CCP) has been prepared for the Project (Appendix K of the Project CEMP). The SIBD DWP should be read in conjunction with the CCP, and the other DWPs appended to the CEMP as referred to in Table 1-1. The CCP is an integral part of the relationship process for the Project’s stakeholder groups ensuring positive engagement and support is maintained throughout the demolition works. This will be achieved by minimising disruption, ensuring the affected communities and the wider public are well informed, involved in the process, feel safe, and that feedback, queries and complaints are responded to within the allocated timeframes. This SIBD DWP has been prepared and informed by consultation with the affected community (the directly affected in proximity parties) consisting of residents, property owners, business owners/operators located on: Canada Street, Mercury Lane, Cross Street, Karangahape Road (from 238 – 312) and South Street. An Engagement Plan is provided at Appendix A and confirms the affected community with whom consultation was sought. The SIBD DWP preparation timeframe was between 11th February – 14th March 2019 with emails or letters (where no email was available) advising of the Project and seeking an interview was issued to stakeholders on 4th February 2019. In addition, members of the engagement team reached out to stakeholders either by emailing, phoning or premise drop ins over the engagement period to confirm appointments or gain insight depending on stakeholders’ availability/time constraints. These follow ups were undertaken to ensure that as many of the affect parties as possible were given the opportunity to provide input to the SIBD DWP. All engagement meetings were attended by the main author of this DWP (Rochelle Hardy) and Louise Strogen and/or Briony Hill who were part of the SIBD DWP engagement team, along with either Sonya Leahy, CRLL Stakeholder Communications Manager, or Aidan Kirkby-McLeod, CRLL Senior Planner, or another representative from the CRLL planning team over various dates within this time period, depending on availability of the stakeholder.

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A Community and Business Liaison Group (CLG) has been convened for the purposes of the Project including the review of draft DWPs. The input of the CLG on the recommendations of this SIBD DWP has been obtained2. The SIBD DWP has also been informed by discussions with a representative from K-Road Business Association (5th March 2019) and with the Street Response Manager at CRLL and matters incorporated into the Implementation Plan at section 6 of this report, A record of consultation with the affected community is provided in Section 5 while the feedback of the Project CLG membership and IPR is included in Appendix B.

1.3

CRL Condition Requirements

Table 1-1 outlines the relevant CRL designation conditions and how these are addressed within this SIBD DWP.

SIBD DWP summary circulated to the Project CLG membership on 13 March 2019, SIDB DWP author in attendance at Project CLG meeting on 28 March 2019, and copy of draft SIBD DWP was made available on request at the meeting.

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Table 1-1 CRL Designation conditions 61.1 â€“ 61.8 Social

Condition

Reference

Section where addressed in this DWP

Matter Addressed in another Project DWP

61.1

The Requiring Authority shall prepare a Social Impact and Business Disruption DWP. The objective of the Social Impact and Business Disruption DWP is to avoid, remedy or mitigate the adverse effects arising from disruption to businesses, residents and community services/facilities so far as reasonably practicable.

1.2

N/A

61.2

To achieve this objective the Requiring Authority shall engage a suitably qualified specialist(s) to prepare a Social Impact and Business Disruption DWP to address the following specific issues:

1.4

N/A

How disruption to access (including pedestrian, cycle, passenger transport and service/private vehicles) for residents, community services and businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated;

4.3, 5

How the disruption effects that result or are likely to result in the loss of customers to businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated;

4.3, 5

N/A

How the loss and/or relocation of community facilities and the loss or change to catchments associated with these facilities as a result of the property acquisition process particularly to the Chinese Community Centre and Life Centre Church and the temporary loss of car parking at Hopetoun Alpha will be mitigated; and

N/A

Other Project DWPs and CEMP

61.3

How loss of amenity for residents, community services and businesses as a result of construction activities will be or has been mitigated through the CEMP and other DWPs. The Social Impact and Business Disruption DWP shall be prepared in consultation with the community, community facility operators, business owners, affected parties and affected in proximity parties to:

Transport, Access and Parking (TAP) DWP

4, Appendix A & B

Understand client and visitor behaviour and requirements and operational requirements of community facilities and businesses;

4.3

Identify the scale of disruption and adverse effects likely to result to businesses, residents and community services/facilities as a result of construction of the City Rail Link;

4.3

N/A The following DWP: Air Quality (AQ) DWP Transport, Access and Parking (TAP) DWP Construction Noise and Vibration (CNV) DWP

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Condition

Section where addressed in this DWP

Assess access and servicing requirements and in particular any special needs of residents, community facilities and businesses; and

4.3

To develop methods to address matters outlined in (b) and (c) above, including:

Reference

i. The measures to maximise opportunities for pedestrian and service access to businesses, residents and social services/facilities that will be maintained during construction, within the practical requirements of the Transport, Access and Parking conditions (Conditions 25 to 30) and the Transport, Access and Parking DWP;

61.4

Matter Addressed in another Project DWP TAP DWP

4.3, 5.5

TAP DWP

ii. The measures to mitigate potential severance and loss of business visibility issues by way-finding and supporting signage for pedestrian detours required during construction;

TAP DWP

iii. The measures to promote a safe environment, taking a crime prevention through environmental design approach;

5.8

N/A

iv. Other measures to assist businesses and social services/facilities to maintain client/customer accessibility, including but not limited to client/customer information on temporary parking or parking options for access;

4.3, 5

TAP DWP

v. Other measures to assist residents, businesses and social services/facilities to provide for service delivery requirements;

4.3, 5

TAP DWP

vi. The process (if any) for re-establishment and promotion of normal business operation following construction;

N/a

N/A

vii. If appropriate and reasonable, requirements for temporary relocation during construction and/or assistance for relocation (including information to communities using these services and facilities to advise of relocations); and

N/a

CCP

viii. The measures to remedy and mitigate the disruption impacts to the community as a result of any closure and/or relocation of community services and facilities required by the Project.

N/a

TAP DWP and other DWPs

The Social Impact and Business Disruption DWP shall include: a)

A summary of the findings and recommendations of the Social Impact Assessment report (2013);

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Condition

Section where addressed in this DWP

A record of the consultation undertaken with the community including specific access and operational requirements of individual businesses and residents including, if relevant, consultation on the necessity for, and the feasibility of, options and requirements for temporary relocation during construction and/or assistance for relocation);

4, Appendix B

An implementation plan of the methods to mitigate the disruption effects (as developed in 61.3 above);

Reference to any site/business specific mitigation plans that exist (though these may not be included in the DWP); Cross reference to detail on how the CEMP and DWPs have responded to the issues of resident, business and social service/facility accessibility and amenity;

Details of on-going consultation with the local community through the Community Liaison Groups to provide updates and information relating to the timing for project works and acquisition;

Details of best endeavours steps undertaken with regard to acquisition and/or relocation of the Chinese Community Centre and Life Centre Church under the Public Works Act 1981; and

The process for resolution of any disputes or complaints in relation to the management / mitigation of social impacts (including business disruption impacts).

Reference

CNV DWP

CCP

N/A

61.5

In relation to the site at 32 Normanby Road, the Requiring Authority shall consult with sub-lessees in the presence of the landowner and head lessee when developing site/business specific mitigation plans, unless the sub-lessee(s) request otherwise.

N/A

61.6

The Social Impact and Business Disruption DWP shall be implemented and complied with for the duration of the construction of the City Rail Link and for up to 12 months following the completion of the Project if required.

1.2

61.7

Suitably qualified independent specialists for the social impact and business disruption mitigation (whose appointment shall be agreed by the Council) shall peer review the Social Impact and Business Disruption DWP pursuant to Condition 11.

1.2

61.8

The Requiring Authority shall prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in the Social Impact and Business Disruption DWP together with a summary of matters raised by the community, and how these have been responded to. The report shall be presented to the Community Liaison Groups.

6, 8

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Matter Addressed in another Project DWP

CCP

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1.4

SIDB DWP Author

This SIDB DWP has been prepared by Rochelle Hardy and Louise Strogen from Aurecon. Rochelle has over 20 years’ experience in resource management planning, environmental impact assessment and consultation. She has a certificate of engagement from the International Association of Public Participation (IAP2) and is a member of the New Zealand Association for Impact Assessment (NZAIA). Rochelle has extensive experience in access projects including public transport strategy for Canterbury Regional Council, City of Parramatta, and rail corridor studies for Christchurch City Council. She has been involved in the Canterbury Earthquake recovery and Port Hills Fire recovery working with landowners around demolition works, decanting and displacement of occupants. Louise also has over 20 years’ experience in environmental planning, social impact assessment and consultation. She is a member of the IAP2 and the NZAIA. Her SIA experience in New Zealand includes preparing the Social Impact Assessment for the Britomart Station Notice of Requirement (2015) and undertaking the assessment of social effects for a range of NZ Transport Agency project’s such as the Northern Corridor Improvements Project (2016/17) and the Southern Corridor Improvements Project (2014/15). She has previously prepared the required SIBDWP for the proposed CRL Albert Street Canopy Removal and Utilities Diversion project (August 2017) and the CRL Mt Eden Demolition project. The SIBD DWP authors will have no role during the implementation of the SIBD DWP, as this will be the responsibility of the C3 Alliance contractor including their suitably qualified social impact adviser and those CRLL staff who will form part of the C3 Alliance.

1.5

Roles and Responsibilities

The key personnel/roles responsible for the delivery of this DWP are identified in Table 1-2. All site personnel including subcontractors will be responsible for following the requirements of the DWP. While the C3 Alliance preferred bidder was announced on 17 April 2019, names and contact details for key personnel/roles cannot currently be provided but the appointments are expected shortly. Table 1-2 Project roles and responsibilities

Role

Responsibilities

C3 Alliance

▪

The main and readily accessible point of contact for persons affected by the Project in addition to the 24-hour complaints service.

▪

Inform the community of project commencement and progress.

▪

Liaise fortnightly with the Project affected community.

▪

Manage stakeholder enquiries and complaints.

▪

Immediately report high risk issues to the CRLL Project Manager and the CRLL GM Corporate Relations & Communications.

▪

Report weekly to C3 Alliance Management Team and the CRLL GM Corporate Relations & Communications on all key community relations and stakeholder management issues.

▪

Work with the CRLL GM Corporate Relations & Communications to manage and track stakeholder relations and risks.

▪

Assist the CRLL Communications team with: - stakeholders communications; - delivering communications activity; and

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Role

Responsibilities - media enquiries. ▪

Provide communications collateral and strategic advice to the C3 Alliance Construction Manager on critical stakeholder engagement, communications and relationship building.

▪

Assist the Construction Manager in the briefing of site personnel with respect to stakeholder communications; - the mandatory site inductions regarding the standards and requirements for community relations; and - the protocols to follow if they are approached by a member of the public or the media.

C3 Alliance

CRLL Construction Manager

▪

Demolition delivery

▪

Adherence to the CEMP and delivery work plans (including this DWP) by site personnel.

▪

Building trust in the team’s capabilities by personally leading the process and providing expertise in specialist areas. Alerting the relevant person to stakeholder groups, individuals or issues that need attention.

▪

Providing technical information and project progress/milestone information to CRLL for briefings and CLG meetings.

▪

Leading the response to issues management and crisis management.

▪

Ensuring that subcontractors adhere to the Project communication protocols and procedures.

▪

Key contact for compliance monitoring.

▪

Inspections, auditing and checking of environmental management practices and procedures.

▪

On-site compliance with consent conditions, DWPs, other requirements and tracking compliance information.

▪

Attendance at compliance meetings with Auckland Council Compliance and Monitoring Officers.

▪

Report to CRLL changes to construction techniques or natural environmental changes which require alterations to delivery work plans, existing consents or new resource consents.

▪

Prepare, review and update of CEMP and relevant sub plans.

▪

Ensures the requirements of the ISCA rating related credits (in conjunction with other DWPs which includes but not limited to – AQ DWP, CNV DWP and the CCP) are met.

▪

Facilitate and oversee environmental monitoring.

▪

Update and maintain the environmental portion of the Project Risk Register.

▪

Training of all staff including subcontractors.

▪

Reporting on environmental and sustainability KPIs.

▪

Undertaking incident investigations.

▪

Managing performance of the Contractor.

▪

Responsible for the Contractor’s adherence to DWPs.

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Role

Responsibilities

CRLL GM Corporate Relations & Communications

CRLL Street Response Manager

▪

Manager of CRL Communications for CRLL and responsible for communicating key aspects of the Project to stakeholders, affected parties and public.

▪

Manages CRL Communications Strategy and is point of contact for CRLL.

▪

Manages CLGs for Project.

▪

Manages CRLL’s online presence, specifically the CRLL website.

▪

Manages CRL street response measures including street cleaning, graffiti removal.

▪

Co-ordinates with K-Road Business events. Proactively identifying opportunities to mitigate impact on businesses.

The content of Table 1-2 will be updated following the appointment of all nominated personnel within the C3 Alliance confirming the following: ▪

the exact role titles of key personnel; and

▪

the names and contact details of the key personnel.

This information is required to be presented at Project kick off meetings/CLG noted at section 5.2.1(a) below and any Project communications required under the CCP. The CCP will also be updated following the C3 Alliance contract award with the above information. Until the C3 Alliance is in place, affected parties and stakeholders can contact the CRLL Stakeholder Communication Team or the CRLL Planning Team in respect of the Project for assistance by emailing info@cityraillink.govt.nz or via the contact page on the CRL website (https://www.cityraillink.co.nz/crlcontact). Following mobilisation of the C3 Alliance, a specific K-Road Project suffix will be provided via the CRL help desk (0800 CRL TALK (0800 275 8255)) with queries managed by the C3 Alliance Stakeholder and Communications Manager.

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Project Description

2.1

Project Context

As indicated in Section 1, the size of the CRL project means that various packages of enabling works are separated into several smaller construction contracts. The CRL project consists of five distinct ACZs which are supported by five CSAs. ACZs are the locations where the physical CRL infrastructure is to be constructed. CSA are locations required to support construction activities. The ACZ described in this DWP is in relation to ACZ K1 and K4 (Mercury Lane shaft and entrance building). ACZ K1 and K4 are supported by CSA 3. The Project is necessary to construct the CRL in this location, including the new underground rail lines and K-Road Station. The CRL works in this location have been identified as being on the overall CRL project's critical path, therefore, CRLL are obtaining the necessary authorisations for the required building demolition in order to allow works to commence as soon as possible upon award of the C3 Alliance.

2.2

Demolition Works

Demolition works involve the removal of all buildings and structures to ground level across six sites

identified in in and listed in Table 2-1. All properties within the identified area are authorised for demolition under CRLLâ€™s designation.

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Except for the Mercury Plaza site at 23-31 Mercury Lane and 38 East Street, discussed below, all other properties included in the Project area were purchased by Auckland Transport (AT) for the purposes of the CRL project and are currently under CRLLâ€™s management. CRLL has completed negotiations with the owner of Mercury Plaza (23-31 Mercury Lane and 38 East Street) for this site to be occupied by the contractor to support construction activities for the duration of the CRL project works and to demolish the existing structures on the site. This land will be returned to the owner at the end of the project for future development. Partial demolition of the structures at 16D, 16E and 18 East Street is also required. CRLL has commenced negotiations with the owners to temporarily vacate the buildings for a short period. This will allow for demolition of that part of the building required to be removed, and the remaining structure to be made fit for purpose. These two properties will undergo an engineering assessment so that specific demolition methodologies can be developed. CRLL plan to commence the process of vacating the properties in the third quarter of 2019. This will be done to ensure that all properties are vacant in reasonable time ahead of the planned disconnection of services and so that comprehensive asbestos studies can be undertaken. Dismantling of buildings will primarily be carried out using a large excavator with a pulveriser or shear attachment, crane, and hand tools. A concrete saw and small excavator mounted concrete breaker will be used to remove foundations where required, and where not practicable to crush with a pulveriser attachment. Demolition includes the provision of all precautionary safety measures, screens, scaffoldings, hoardings, covered walkways and the like, for carrying out the demolition work. The specialist demolition contractor engaged to carry out the works will develop a demolition plan or method statement for each of the individual structures covered under this methodology prior to commencing the work as outlined in the HSE Approved Code of Practice for Demolition.

Figure 2-1 Location of CRL K-Road demolition area

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Table 2-1 List of buildings to be demolished

Address

Demolition

Existing Use

9A, 9B, & 9C Mercury Lane

Entire property

Mixed use

11-13 Mercury Lane

Entire property

SENZ Training and Employment

17-21 Mercury Lane

Entire property

Community space for church / vacant

23-31 Mercury Lane

Entire property

Food Hall and Asian Supermarket

38 East Street

Entire property

Food Hall and Asian Supermarket

20-24 East Street

Entire property

Tent Town, machinery associated with Croucher Properties

16D & 16E East Street

Partial demolition

Residential and business (owner / occupier)

18 East Street

Partial demolition

Bed sit / accommodation

Demolition will be undertaken in a staged manner, the order of which is to be confirmed by the C3 Alliance. A likely scenario is the buildings at the northern end of the site would be removed first with works progressing southward. All buildings and structures will be removed to ground level, with the retention of some existing foundations where necessary for site stability. A soft strip of salvageable materials will be carried out where possible. All demolition material will be removed from the Project area and disposed of at approved facilities.

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The Project area will be fenced, with lockable gates, to prevent unauthorised entry. Where appropriate, solid plywood fencing will be used, with appropriate signage prohibiting unauthorised entry and identifying hazards.

2.3

Programme

Piling and earthworks for the CRL project are expected to commence in late 2019/early 2020 and the demolitions are required to be completed ahead of this to allow for the contractor’s mobilisation of heavy plant and equipment. Based on this timeframe, the Project is anticipated to commence late 2019. It is expected that the demolitions will require approximately 8-12 weeks to complete based on CRLL’s current understanding of underground services and building conditions. Should additional complexity be encountered during the Project, then the Project duration may extend beyond 12 weeks. The site preparation and demolition sequence for a typical site is summarised as follows and detailed in the CEMP:

▪ ▪ ▪ ▪

Site fencing/hoarding (prior to main demolition works).

▪

Levelling the site (post demolition).

Protection of adjacent structures (4 weeks). Salvage of materials (4 weeks). Demolition, including foundations and the removal and disposal of all demolished material (12 weeks).

As confirmed at Section 2 of the CEMP a demolition plan will be developed in accordance with the Health and Safety Work Act 2015 (Asbestos) Regulations, 2016 and the Approved Code of Practice on the Management and removal of Asbestos. The C3 Alliance will be responsible for the preparation of site-specific demolition plans including the necessary assessment for asbestos containing materials and any necessary asbestos management plan.

2.4

Hours of Operation

Works will generally be undertaken between 7:00 am and 6:00 pm Monday to Friday, and 7:00 am to 2:00 pm Saturday. Designation conditions require that noise and vibration limits are adhered to, which generally restrict noise and vibration generating activity to between 0700 and 2200 (designation conditions 31 to 35). The CNV DWP notes that, although no night-time works are programmed, if night works are required guidance on suitable management measures shall be sought from the Specialist Noise and Vibration Advisor.

2.5

Construction Workforce and Parking

The workforce is anticipated to be small and will vary through the work stages but at most 20 – 30 staff will service the Project. Additional subcontractor workforce such as traffic management and utilities staff will attend the site intermittently. The demolition area has sufficient hardstand area to allow for the establishment of temporary office, ablution, and dayroom facilities. The specialist contractor will establish these on site prior to any demolition works commencing. Workforce shifts will generally begin prior to the morning commuter peak and finish after the evening commuter peak. The TAP DWP indicates that travel demand management practices such as car sharing and staff shuttles are not expected to be necessary or effective.

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As the demolition works are expected to commence at the northern extent of the area, the project workforce will have access to existing hardstand area within 9a, 9b and 9c Mercury Lane which provides sufficient car parking provision for 10 â€“ 15 staff. The workforce will also have access to the existing off-street parking spaces elsewhere within the vacated properties. The TAP DWP indicates that this is sufficient for the anticipated demolition workforce. Should additional car parking be required for the demolition workforce, the adjacent Wilson car park on Cross Street caters for 600 cars and provides early bird rates. Consequently, use of on-street parking for staff associated with the proposed works should not occur.

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Social Environment

The following section provides an overview of the social, cultural and business context in within the stakeholder engagement area. The aim of this section is to provide an overview of the community that may be affected by the demolition works.

3.1

Project Area Demographic Profile

With respect to the 2013 Census3, the Project Area and Affected Party Area (as defined at Appendix A) is located within Mesh blocks 0412000, 0412100, 0412200. The relevant mesh block areas are shown in Figure 3-1 below. Figure 3-1 2013 Census Mesh blocks for Project area

Table 3-1 Census Mesh block data for Project area

Mesh Block

Population

Male: Female split %

Median Age

Households #

0412000 â€“ South Street to Karangahape Road

65%: 35%

33.2

0412100- East Street to Mercury Lane

60%: 40%

37.5

0412200 - Mercury Lane to Upper Queen Street

303

55%: 45%

29.6

102

Totals / Averages

444

60%: 40%

132

Statistics New Zealand (2013). Individual Part 1. Meshblock Datasets - Auckland Region. Wellington: New Zealand Government.

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According to 2013 Census4 mesh block information, an estimated 444 people live in 132 households within the immediate area of the Project5. Based on interviews approximately 180 residents are located at George Court. These numbers correlate to the apartment living and smaller, standalone rentals within the area. The population split between 60% male and 40% female residents. Residential properties are scattered throughout the area with largest concentrations at George Court on the corner of K-Road and Mercury Lane. Several residential properties are also located on East Street comprising a mixture of units, approximately two large properties and flats. The demographic across these properties is varied with a mix of rental properties and owner/occupier properties. Several residents also work from home and two interviewees reside and live in the area. The residential population appears from the Census data to be relatively transient with people living in the area for 4 years or less and approximately one third living in the area for less than a year. The residential population typically consists of renting working-aged couples, with a median age of 33 years and over half of respondents indicated being in full time employment. This was consistent with information gained during interviews. While the ethnic demographic of the Project area based on the Census data is predominantly European, the wider population appears to be a largely migrant community. Approximately two thirds of respondents overseas born, and just under one third of these respondents indicated they have lived in NZ for less than 10 years.

3.2

Project Area Business Profile

The project area comprises a broad range of activities and supports both day and night activities. The business sector within proximity to the Project site is varied as evidenced by the K-Road Business Association’s list of 600 members6. A change in business type is evident in the wider area with more contemporary cafes opening on K-Road and a cluster of art galleries near East Street. Properties located on K-Road are predominantly food and beverage outlets with several speciality stores including a second-hand clothing store, vaping merchandise, Chinese Health Centre and two convenience stores. Three ground floor properties were vacant at the time of the site visits and one building was for sale. Two sites were undergoing refurbishment. It is understood that some of the properties also provide residential accommodation on the first-floor level. The corner sites on K-Road / East Street are currently leased to art galleries. With three separate art galleries and spaces located in 312 K-Road and 292-300 K-Road. Two commercial properties (270 K-Road and 292-300 K-Road) were sold during the consultation period. Both agents’ websites described the CRL Station Development as a positive attribute to business in the area: On 292-300 K-Road: It’s a block away from City Rail Link’s planned Karangahape station, in what will become a sought-after location with station’s expected completion in 2024…. … the nearby new City Rail Link station is set to become the catalyst for K Rd’s next regeneration, with most of the surrounding area zoned for more intensive use…. The planned Karangahape Station on Mercury Lane will be a short walk away. A laneway

2018 Census information is not available at the time of writing. Statistics New Zealand (2013). Individual Part 1. Meshblock Datasets - Auckland Region. Wellington: New Zealand Government. 6 K' Road Business Association (2019). K Road Businesses. [online] Available at: https://www.kroad.com/directory/ [Accessed 21 Feb. 2019]. 5

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between Mercury Lane and East St will enhance the connectivity of the station to the adjoining precinct west of its entrance On 270 K-Road: To the rear of the property is a laneway off Mercury Lane which will border the entranceway to the K Rd CRL station…. There is no doubt that the advent of the new station will further enhance the rejuvenation and intensification of activities in this part of K Rd which will benefit surrounding property owners.

Activities in East Street are more mixed with residential units, home-based occupations, an electric bike shop and a range of specialist businesses. A number of these – such as European Motors – provide services that support the local area. Similarly, Mercury Lane and Cross Street support a range of activities and the highest concentration of residents in the Project area with George Court apartment complex and mixed-used occupancies at 1 Cross Street. A Wilsons carpark is located on Cross Street and provides parking for several businesses in the area with some businesses leasing staff car parks. There has been an increase in spending in the area with growth in the cafes, restaurants and takeaways sector. Several stakeholders who have operated businesses or owned property in the area for longer than 15 years commented on the significant changes that have occurred in the area, noting that ‘less desirable’ people still frequent the area. The creative industries are strong in the Karangahape Road area. There is a strong presence of visual arts, performing arts, design, advertising and music from both established and up-and-coming artist. October-December is the busiest quarter for the greatest share of businesses, followed by January to March7. The busiest time of day across weekdays and weekends is midday to 2pm. Weekends tend to be busier for businesses with peaks periods having 50+ customers for the largest share of businesses (35%). By comparison, the largest share on weekdays (27%) has between 20 and 49 customers8. K-Road has an active and effective business association with 600 members. The K-Road Business Association is an incorporated society whose aim is to foster the economic development of the KRoad precinct. It delivers a programme of marketing and events, networking opportunities and advocacy to local bodies. The K-Road Business Association is also a partner with Auckland Council in its city-wide Business Improvement Programme (BID Programme). Observations to date indicate that this is an area of turnover, although there are some long standing operations.

3.3

Local Community Planning

There are several statutory and non-statutory plans and policies that provide a high-level context for the Project. Strategies, plans and policies prepared by the community (or with input from the local community) can provide a good indication of the social matters of importance to them and of any key community aspirations. The most relevant for the Project area is the Karangahape Road Plan 20142044. Development of the K-Road Plan 2014-20449 was led by the Waitematā Local Board in collaboration with the K-Road Business Association. The purpose of the K-Road Plan is to provide a planning framework to guide growth and change in the K-Road area over the next 30 years. The Karangahape 7 https://at.govt.nz/media/1977616/karangahape-road-enhancements-project-business-survey-2018.pdf 8 Op.cit. 9

Waitemata Local Board (2014). Karangahape Road Plan 2014-2044. [online] Auckland: Auckland Council. Available at: https://www.aucklandcouncil.govt.nz/plans-projects-policies-reports-bylaws/our-plans-strategies/place-basedplans/Documents/karangahape-road-plan-2014-2044.pdf [Accessed 19 Feb. 2019].

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CRL station is considered a catalyst to change and a major urban transformation project that will help deliver projects and improvements to the K-Road area. The Plan has prioritised actions and outcomes with the delivery of the CRL and new train station in K-Road area. The Plan supports the wider vision for Auckland becoming the world’s most liveable city. At a local level this is to be achieved by developing K-Road as a safe and well-connected place that offers a range of housing and employment generating activities connected to a resilient public transport network, celebrates and protects its distinctive historical and cultural heritage and reinforces its role as the colourful entertainment and creative fringe of the city centre. This plan identifies six key moves (focus areas) which guide how the area could respond to the challenges and opportunities facing the area. Promotion of the CRL station at K-Road is one of the six key moves. The Plan states that CRL and new train station at K-Road have significant benefits in terms of connection to the rest of the city, place-making and development opportunities. As such, the Project will facilitate the delivery of the CRL project and aligns with the aspirations and outcomes sought in the K-Road Plan. Figure 3-2 Karangahape Road Plan - Six Key Moves

3.3.1

K-Road Enhancement Project

The K-Road Enhancement Project is a joint project between AT and Auckland Council. The focus is retaining the street’s unique character and life while supporting change. Proposed enhancements include walking and cycling facilities along and around K-Road. A meeting was held with AT’s engagement team on 11 February 2019. AT noted that the project is anticipated to commence early 2019 at Ponsonby Road with works occurring near the Project area between March and October 2020. This will be confirmed once AT releases its staging proposal. They indicated that starting at the opposite end would avoid simultaneous project work. Staging for the K-Road Enhancement Project is in twelve sections and each stage is expected to take two months. The upgrades will include relocating or building new kerbs, installation of new bins, bicycle racks and seating, new street lighting and rain gardens and tree pits. Submissions on the project have been generally supportive, however, issues such as parking restraints and the disruptive nature of infrastructure construction have been raised. AT is working with the K-Road Business Association to development targeted engagement with businesses. The K-Road

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Business Association is also working with local businesses to ensure they have developed resilience business initiatives to address any disruption during construction. Coordination between parties on communications / business support initiatives is recommended to alleviate potential business disruption. AT supported this approach.

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CRL NOR Social Impact Assessment

4.1

Summary of Social Impact Assessment

A Social Impact Assessment (SIA) 10 was prepared as one of the suite of technical reports to inform the assessment of environmental effects (AEE) for the original Notices of Requirement (NoR) for the CRL. The purpose of this NoR SIA was to provide an assessment of the likely social consequences (benefits and dis-benefits) that may arise because of the CRL project. The SIA was informed by a literature review and policy context review, coupled with feedback from the community and stakeholder consultation process undertaken by AT. The latter included consultation carried out previously by KiwiRail and the Auckland Regional Transport Authority. A review of other technical assessments prepared to support the AEE for the NoR (e.g. noise and vibration, air quality, traffic and transport) relevant to potential social impacts was also undertaken. AT is working with the K-Road Business Association to develop targeted engagement with business. The NoR SIA identified four potential areas of adverse social effect arising from the construction of the CRL:

▪

That the loss or disturbance of community facilities and social services because of the proposed works could disrupt people’s way of life and community cohesion;

▪

That severance between communities, facilities, residents and businesses, particularly during construction, could impact on people’s way of life and community cohesion;

▪

That the physical impacts of construction works could impact on people’s health and wellbeing (e.g. due to nuisance or disturbance from construction noise, vibration or other discharges, or from the uncertainty/frustration arising from changes in accessibility for people living and working in the areas affected by construction activity); and

▪

That there are impacts on individual tenants and landowners, resulting from issues associated with property purchase, relocation and/or displacement.

The NoR SIA provides the broad scope of potential impact across the entire CRL project area. The SIBD DWP has tested and expanded upon these findings via direct engagement with potential affected parties and observations on site. The NoR SIA, through social profiles and site visits, identified the social environment within which the CRL would be constructed and operate. It had regard to the existing transport network and the demographic cross-section of inner-city Auckland. The NoR SIA also characterised the land uses adjoining and within the CRL designation footprint as: commercial and office buildings; apartments and visitor accommodation; warehouses and storage facilities; entertainment centres and restaurants; civic buildings and community centres; and residential accommodation. This is generally consistent with K-Road Project area; however, a mixeduse environment is more evident in the area south of K-Road. By contrast, the K-Road area has predominantly food and beverage outlets, convenience stores and retail activities. A small agglomeration of art galleries is also located at the western edge of the Project area.

Crack, C. and Linzey, A (2013). City Rail Link Notice of Requirement: Social Impact Assessment. Prepared for Auckland Transport as part of the CRL Notice of Requirement.

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A summary of the Traffic Impact Assessment (TIA) identified that the adverse temporary effects all relate to the management of the existing road transport network during construction. The key adverse temporary effects include disruptions or inconvenience to:

▪ ▪ ▪ ▪ ▪ ▪

Emergency service vehicles; Bus operators and users (private and public); Private vehicles; Couriers and delivery vehicles; Freight vehicles; and Cyclists and pedestrians.

These potential effects were related to temporary road closures and a reduction in lanes resulting in a reduction in road network capacity, restriction in access to private properties and businesses due to works occurring within the road reserve, and the movement of construction vehicles to and from the construction site. These are discussed in further detail in sections 5 and 6 of this report. The Project area is located within the footprint of CRL designation 4 and the SIA noted that the most commonly occurring land use in this area is food establishments on K-Road and in the Mercury Plaza food court. Other activities identified included the Green Party headquarters for Auckland Central and a ‘commercial’ event facility and identified heritage building (Mercury Theatre). The Green Party office has since relocated. The NoR SIA did not identify any key land uses or community facilities within or adjoining the CRL designation within the Project works subject to this DWP. However, the following were identified during site visits:

▪ ▪ ▪ ▪ ▪

NZ Prostitutes Collective, 2 Canada Street Great Wall Health Centre, 238 Karangahape Road Aido Trust, 12 East Street Congregational Church of Jesus, 3-7 East Street (now vacated) Cross Street Markets (Street Markets from Thursday to Saturday), 2 Cross Street.

The NoR SIA indicates that once operational, the CRL would facilitate a modal choice change from private car to public transport use with a decrease in road congestion as well as providing the opportunity to stimulate economic development and the regeneration of the city centre area which would enhance community well-being. The NoR SIA concluded that the majority of actual or potential adverse effects associated with the CRL project would occur during the period up to11 and during surface construction works being undertaken. Effects associated with construction were:

▪

Potential impacts on people’s well-being particularly during construction due to physical environment effects, such as noise and vibration.

▪

Potential disruption to people’s way of life and community cohesion by works affecting access and the presence of physical barriers.

▪ ▪

Potential visual impact leading to perception of severance and inaccessibility and reduced safety.

Health effects because of construction dust.

This includes enabling or early works, such as that proposed under this programme of works

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The NoR SIA considered that the most effective method for mitigating the adverse effects of the Project is regular and ongoing communication and liaison with those affected parties to provide certainty (where able). This SIBD DWP expands on this and recommends specific mitigation based on stakeholder engagement.

4.2

Summary of Submissions from Original NOR

A review of the public submissions on the NoR revealed seven affected properties within the Project area that made a submission, including:

▪ ▪ ▪ ▪ ▪ ▪ ▪

238 Karangahape Road; 246 Karangahape Road; 256 Karangahape Road; 15-19 East Street; 18 East Street; 2 Canada Street; 30 Mercury Lane.

The nature of the submissions by the affected parties pertain to effects on visual amenity, character and built heritage values, noise, vibration and construction effects, induced traffic congestion and effect on transportation linkages, design, risks of access to property and businesses (both pedestrian and vehicles), and the consequential potential loss of income and services. The George Court Building Body Corp. raised concerns about the potential for noise pollution from the proposed ventilation shaft in Mercury Lane. The now vacant Equippers Church requested noise limits to be established on Sundays. A common theme raised by several submissions was the desire for timely and informative communications throughout the duration of the CRL project.

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Consultation and Engagement

5.1

Introduction

This SIBD DWP has been prepared through engagement and consultation with the community (business and residential) located immediately adjacent the Project area to understand how the works may potentially disrupt residents and individual businesses/services (staff and customers) as well as any specific access requirements. The consultation process was progressed as summarised in Table 5-1. Table 5-1 Engagement Plan

Task

Activity

1. Confirm properties that will

▪

A review of aerial photographs and street view against the proposed works area;

▪

A site visit to the proposed works area and surround streets to confirm properties (e.g. residents and businesses) which may be directly affected and affected by proximity;

▪

Review public submissions on the NoR to see who made comment from the Project area;

▪

Compile a list of directly affected and affected by proximity properties and map them; and

▪

Confirm property ownership via LINZ Quick Map service, as of March 2019.

2. Liaise with the CRLL GM

▪

Corporate Relations & Communications

Clarification of existing relationships with property owners and occupiers.

▪

Review of previous communications and agreements.

3. Engagement Programme

▪

Compile contact database based on information gathered from Task 1 and 2.

▪

Feedback questionnaire developed.

▪

Emails and letters sent to database requesting meeting.

▪

Letter drop to properties on which no contact details were found.

▪

Follow up emails, cold calls to property and requests for contacts while at engagement meetings progressed to ensure contact made with as many stakeholders as possible.

▪

Attendance at meetings.

▪

Feedback documented.

potentially be affected by the demolition works

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Task

Activity

4. Review of other DWPs

▪

Review draft DWPs prepared and any notes from meetings with parties: o Air Quality; o Noise and Vibration; o Transport, Access and Parking.

5. Consultation on draft DWP

▪

Community Liaison Group; and

▪

All parties on database.

All engagement meetings were attended by the main author of this DWP (Rochelle Hardy) and Louise Strogen and/or Briony Hill who were part of the SIBD DWP engagement team, along with either Sonya Leahy, CRLL Stakeholder Communications Manager, or Aidan Kirkby-McLeod, CRLL Senior Planner, or another representative from the CRLL planning team.

5.2

Establishing an Affected Area

The approach taken by this DWP was to profile and scope the works area with a property search and site visits, a review of technical assessments that had been prepared for the CRL NoR; relevant consultation and feedback received to date (including public submissions on the NoR) from properties within the Project area, and the output of other DWP workstreams. Considering the social context and key potential social effects associated with the Project (supported through the assessments undertaken as part of the other DWPs and Management Plans, the TAP DWP and CNV DWP), the scope of this SIBD DWP has been refined to those properties ‘in proximity’ of the works and potential traffic routes to and from the site as well as the two properties which will be directly affected with demolition of structures within their rear yards. The output from this work was an Engagement Map provided at Appendix A, which identified:

▪ ▪ ▪

Directly affected parties; Affected parties by proximity; and Neighbouring uses and activities.

This has been used as the basis for the necessary engagement associated with the preparation of this DWP and confirmed by further site visits and observations made. While not considered to be directly affected by the works, consultation with a representative of the KRoad Business Association took place to gauge impact on the business community within the Project area and ensure that any assumptions around the scope of affected parties were correct.

5.3

The Project’s Affected Area and Community

The owners and occupiers likely to be affected by the Project construction works are shown in Figure 5.1 and listed in Table 5-2 below. This is broken into three general areas based on the proximity of the property to demolition works. Property owners and businesses in the demolition area have been engaged with separately by CRLL.

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Figure 5-1 Affected Areas

Table 5-2 Likely Affected Parties

Property

Property Use

Property Owner

Occupier

2 Mercury Lane

Refer 238 K-Road

Residential address for

3-5 Mercury Lane

Accommodation

L & C Holdings Limited â€“

Mercury Bar and Gaming Lounge

Retail

Cecilia Lo

White Elephant Op Shop

Mercury Lane George Courts

Food / Beverage 9 Mercury Lane 24 Mercury Lane

BK Hostel

Other / Studio /

Equippers Property Trust -

Events

Matt Gregory

Carpark

Parly Assets Limited - James

Wilsons Car Park

Pierce Brown 30 Mercury Lane

Carpark

Sterling Nominees Limited -

Wilsons Car Park

Daniel Friedlander K Road 238 K-Road

Residential

Anthony Segedin, Toby King

Multiple Residential Occupiers

Commercial

(Body Corp Chair)

Kiwi Education;

Health

Graham Shirley (Building

Gadenza Guitars;

Manager)

Hala Hair; Zambero (external entrance); Great Wall Health Centre; Private Florist; Karanga Ink, Graham Shirley Goldsmith

246-254 K-Road

Refer 3-5 Mercury Lane

256 K Rd

Commercial Food and Beverage

Lum Joe Ng

Mithaiwala Restaurant / CafĂŠ Shosha (Vape & Hookah Store)

Retail

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Property

Property Use

Property Owner

Occupier

258 K Rd

Vacant

Kim Jang Ho

Vacant

268 K Rd

Residential

Oliver Michael Newland

Ink bar & Nightclub Bangkok’s Thai Food Café

Entertainment services 270 K Rd

Entertainment

Icon Commercial Limited

services 278 - 282 K Rd

284 - 286 K Rd

The Family Bar & Club Saloon Bar

Food and restaurant

Rosemary Jane Davies

Apero Restaurant (Ismo Koski)

activities

William / Ferguson Davies

Route 66

Food and restaurant

Huijuan Zhu Kefeng Kong

EnSalade Café

activities

Cosmic

Commercial 290 K Rd

Commercial

Chao-Hwa Yeh

292 - 300 K Rd

Commercial

Morton Property Limited

African Hair Braiding & Extension Centre ArtSpace Tautai Guiding Pacific Arts K Rd Mart Kiwi Bank (ATM only) Vector (transformer only)

312 K Rd

Galleries

Colt Investments Limited /

Ivan Anthony Gallery

Marco Hendrikus Creemers

Bowerbank & Nimow – Art Gallery Michael Lett Gallery

322 K Rd

Vacant

Ka-yu Chow, Ka-ming Chow

Vacant

Spiritual and

3 East Street – Murray Rose

Vacant

East Street 3-7 East Street

community services 8 East Street

Car park

Joyce Tsai-Yee Ho

10 East Street

Health Facility

Joyce Tsai-Yee Ho

12 East Street

Residential

Various residential unit

Adio Trust

owners Multiple occupiers 14 East Street

Residential

Belham Properties Limited

Various residential unit owners

Commercial (owner

Dave Trotter / Miriam

Studio Q

occupier)

Croucher

Accommodation

Davenports City Law Trustee

Co working space 16 East Street 18 East Street

(No.1) Limited Kevin Anthony Pearson 15 – 19 East Street

Accommodation

Davenports City Law Trustee

Backpacker Car World

(No.2) Limited Kevin Anthony Pearson 21 East Street

Commercial

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Property

Property Use

Property Owner

Occupier

23 East Street

Automotive services

Lornie Properties Limited /

European Motors

Brett and Frank Lornie, Robyn Rendel 25 East Street

Residential

Grant Patrick Williams /

Residential Tenants

Tamakia Trust Trustees Limited 29 East Street

Commercial

Packington Holdings Limited

International Earth Sciences

Jeremy John Hamlyn and

(IESE) Ltd

Martyn Harrison

Electric Bike Team NZS Forex Ltd

South Street 2 South Street

Residential

Grant Patrick Williams &

Residential

Tamaki Trust Trustee Limited 2A South Street

Residential

Grant Patrick Williams &

Residential

Tamaki Trust Trustee Limited 17 South Street

Commercial

Thomas Lee

Gorilla Technology World Net

Canada Street 2 Canada Street

Community Services Education and Training Entertainment

Sterling Nominees Limited

NZ Prostitutes Collective Tanghui Karaoke Bar & Restaurant Servilles

8 Canada Street

Education and Training

Sterling Nominees Limited

Servilles

Commercial Office / Shared Spaces Residential

Murray Rose - Rigadoon Investments Limited

Glamuzina Architects

Cross Street Unit 5 - 1 Cross Street

Epsilon Law; Black & Blue Ltd The Aviary IMPAC Services Nisha Madhan Motion Sickness Voice Brand Agency

2 Cross Street

Northern Escapes Ltd

Cross Street Markets

2A Cross Street

Community workshop

Northern Escapes Ltd

The Warren Woodwork

4a Cross Street

Commercial

K Road Holdings No.2 Ltd

Sunset Tattoo

Entertainment

Galatos 2012 Limited â€“ Andrea Clarke

Galatos

Galatos Street 17 Galatos Street

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To ensure a collaborative approach to the development of this DWP, a summary of the SIBD DWP draft recommendations were circulated to the K-Road CLG on 13th March 219. The SIBD DWP main author attended the CLG meeting which took place on 28th March 2019. Matters raised by attendees which relate to social impact and business disruption were recorded, as presented in Table A, Appendix B. In addition, a copy of the Draft SIBD DWP was made available to the K-Road CLG and those parties with whom SIBD DWP had taken place on request. Any comments/feedback received from these parties are documented in Table B, Appendix B. Ongoing updates and information relating to the Project will be provided via scheduled CLG meetings throughout the duration of the Project, with the Project period commencing with the appointment of the C3 Alliance contractor. A CLG will take place at least 4 weeks prior to demolition works commencing to confirm the start date and those matters listed at section 6.1 below. CRL designation condition 7.7 requires a CLG take place at least every three months once construction has commenced.

5.4

Engagement with Affected Parties

The purpose of the engagement programme was twofold. First was to establish relations with the Project community on which to build throughout the demolition works. Where possible a member of the CRLL team was present at the meetings. Secondly, it was to obtain feedback from parties on the matters identified in the CRL designation condition 61.3, i.e. the type and scale of disruption, specific access and servicing requirements, and client and visitor behaviour and requirements. To ensure a level of consistency from the engagement interviews, a series of questions were asked, with copies of the four types of questionnaires (Business, Body Corporate, Residential, Property Owner) provided at Appendix C. The intent of the questionnaire approach was to stimulate discussion around how properties or parts thereof are currently used and any specific issues that may arise because of the Project. These conversations also provided a means by which to confirm whether the potential social impacts identified in the NoR SIA remain valid in the current social environment and for the current Project. The issues raised during engagement were consistent with those identified in the NoR SIA. Recurring themes and issues were access restrictions and parking loss, noise and dust.

▪

Several businesses (i.e. retailers and Wilsons Car Park) were concerned that potential business disruption could lead to perception of severance and inaccessibility.

▪

Stakeholders located on K-Road were not concerned about the demolition effects on access and severance.

▪

Effects of dust were a concern for most people and a concern for businesses in Cross Street and Mercury Lane due to their experience with wind-tunnelling in this area.

▪

Stakeholder engagement also confirmed that noise and vibration would be a concern. Several businesses in East Street undertake activities that are particularly sensitive to noise (Uno Loco Events, International Earth Sciences, David De Noise). The Art Galleries at 312K Road which front East street were also concerned with potential for dust.

▪

Several stakeholders noted that the development would bring positive effects acting as a catalyst for activity in the area, more customer and better travel options for staff.

Engagement meetings were not limited to the questionnaire list, the questionnaires generated discussion on a range of matters including site specific issues. This process also allowed stakeholders to ask questions and seek clarity on timeframes and potential mitigation. There were recurring questions during engagement; commonly asked questions were:

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29 CRL-KRD-RME-000-RPT-0131 Project 251926 | 09 May 2019 | Revision 1

▪ ▪ ▪

What are the timeframes for demolition? When does construction of the station start? What underground works will be required?

In addition, there were requests for ongoing information and clarity around any pre-commencement building surveys. The K-Road Business Association encouraged attendance at local events to engage directly with the community as the Project progresses and as further information is made available. The key issues raised by the affected parties in response to the questions are detailed in Table 5-3. Unless stated otherwise, all stakeholders have been added to the CRL Newsletter circulation list.

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Table 5-3 Key Issues from Engagement Meetings

Property / Stakeholder

Engagement Format

Key Points Raised

▪

East Street 10 East Street Aido Trust

15-19 East Street Backpackers World

16 East Street Owner Occupier Studio Q

Mitigation to address concerns

▪

Road closures and access restrictions for cars, cyclist and pedestrians.

▪

Loss of customer parking.

▪

As set out in the TAP DWP, the works will not generally result in the loss of any existing on-street parking spaces, except for instances where temporary traffic management is required. This will be offset by reduction in parking demand due to the demolition of buildings.

Questionnaire completed by tenant / landlord and returned via email

▪

No concerns were identified by the business owner / landlord. They do not rely on street parking however, access for vehicles is required to operate.

▪

Interview with resident and property / business owner

▪

This property is partially in the footprint of the demolition work. The property owner has some queries around whether they will need to be decanted from the property and how their machinery will be removed and/or protected during the works.

Interview with business owner

Aurecon | Mott MacDonald | Jasmax I ARUP

▪

As set out in the TAP DWP, existing streets and footpaths will remain open during the demolition. As a result, access to all existing properties outside the CRL designation will remain available.

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

▪

A Specific Construction Noise Management Plan (SSCNMP) and Site-Specific Construction Vibration Management Plans (SSCVMP) will be developed for this site in accordance with Conditions 37, 38, and 39 of the CRL. As per Appendix C6 of the CNV DWP.

▪

There is no requirement for the occupier to relocate during the works, however, further recommendations provided by the relevant SSCNMP and SSCVMP will be adhered to. Should the final recommendation include relocation, the process will be discussed and agreed with the occupier.

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Property / Stakeholder

21 East Street Uno Loco

Engagement Format

Interview with business owner and property owner.

Key Points Raised

Mitigation to address concerns

▪

Would prefer not to have road closure or access restrictions.

▪

Staff currently park in the demolition area and would need to park elsewhere.

As set out in the TAP DWP, existing streets and footpaths will remain open during the demolition. As a result, access to all existing properties outside the CRL designation will remain available.

▪

Concerns with any noise entering workplace as they have a sound studio on site.

▪

The business also operates outside general working hours when events are being organised – access for large loading vehicles is require. Access restrictions would impact on business operations.

▪

Aurecon | Mott MacDonald | Jasmax I ARUP

The property owner was concerned with potential damage to the building.

▪

The Noise and Vibration technical specialist for the Project has confirmed that, with the use of appropriate demolition techniques, there should be negligible vibration arising from the Project which would have the potential to affect this business.

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

▪

Designation condition 46 requires as part of the CEMP process, the confirmation of where and when building condition surveys will be undertaken in relation to vibration and settlement. This property will be subject to the assessment process stipulated in the condition.

▪

The monitoring of noise and vibration will be undertaken for the duration of the works. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

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Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

23 East Street

Interview with business owner

▪

Access to the property and surrounding area is a key concern for this tenant. They are required to ‘road test’ vehicles as part of repair and warrant of fitness tests. Any limits of access could disrupt business for clients coming to the site and to undertake road tests.

▪

As set out in the TAP DWP, existing streets and footpaths will remain open during the demolition. As a result, access to all existing properties outside the CRL designation will remain available.

▪

Short term temporary traffic management may be required to load/unload plant and materials. This will be limited to sections of East Street, Mercury Lane and Canada Street, however access will be maintained.

▪

The tenant works from home and is a sound engineer, he uses equipment at home which is sensitive to noise disturbance and vibration.

▪

Runs sensitive monitoring equipment on site. Concern that vibration from demolition may affect ability to operate these.

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

European Motors

25 East Street

Interview with resident

David De Noise Green

29 East Street ISE Electric Bike Team

Interview with landlord and ground floor tenants

▪

Highlighted the importance of the Project for apartment owners and occupiers.

▪

The landlord is very concerned about the impacts of noise on the properties. One of the tenants provides seismic and vibration monitoring equipment which is sensitive to noise and vibration. The landlord indicated that there are provisions in the tenancy agreement regarding this activity.

▪

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Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

▪

George Court

The ground floor tenant uses access along Canada Street to test bikes and is concerned about any effects on access and safety for customers using the area.

▪

Karangahape Road 238 Karangahape Road

The property owner does not want trucks parking or operating on the roadway and is concerned that there will be noise from trucks and machinery.

Interview with Building Manager and five12 questionnaires completed by residents

▪

General mitigation measures set out in CNV DWP, these include specific measures to mitigate noise arising from vehicles including: prohibition of tonal reversing alarms, avoiding on-metal contact where practicable during loading and unloading of trucks and avoiding steep internal haul routes and keeping the road surface smooth and well maintained.

▪

Section 5 of the CNV DWP include mitigation measures to address noise from mechanical plant including appropriate distance between the nose source and nearest sensitive receivers.

▪

Several general measures are recommended in the CNV DWP to mitigate vehicle noise. These include prohibiting tonal reversing alarms and avoiding high engine revs (where practicable) through appropriate equipment selection and turn engines off when idle / parked.

▪

Section 5 of the TAP DWP describes notes that large vehicle movements will be occasional in nature, used only to deliver/remove large plant, will take place outside of the commuter peak periods, and will be managed by appropriate mobile traffic management.

▪

Section 2 of the CEMP sets out the Health and Safety procedures for the project and confirms that contractor shall conform fully, both on- and off-site, with the provisions of relevant legislation.

▪ Tenants rely on access to car parking via Mercury Lane and Cross Street. There are two levels of car parks - one at ground floor level existing onto Mercury Lane and basement level onto Cross Street

▪

Note all owner/occupiers were emailed a copy of the questionnaire and encouraged by the Body Corp to complete and return to SIBD DWP author.

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Property / Stakeholder

238 Karangahape Road Residents

Engagement Format

Email correspondence with residents

Key Points Raised

Mitigation to address concerns

▪

Dust and noise would both be a concern as the building is single glazed and residents often leave windows open during the day.

▪

There are retirees living at George Court who would be home during the day.

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

▪

Some residents have expressed concern to the building ▪ manager that the building will be damaged. He added that he was confidence that appropriate tests, mitigation and approaches would be taken to ensure this did not happen and understood that the future underground works are 30m.

▪

Concerned that access to the building car parks may be restricted. Would be concern if on-street parking for visitors and / or deliveries would be affected.

▪ ▪

Residents also wanted to know the timeframes for the work.

▪

Noted. Several stakeholders sought further information on the construction

works. They were referred to the CRLL website (https://www.cityraillink.co.nz/stations-karangahape-rd) and information was circulated via the Body Corporate / Building Manager. ▪

One resident noted that as this is a demolition project they considered the impacts to be minimal. ▪

▪

Aurecon | Mott MacDonald | Jasmax I ARUP

Air Quality will be monitored and mitigated. Refer to Section 6.3 of this DWP, section 3 of the AQ DWP. Monitoring procedures including visual and physical monitoring, coupled with appropriate responses and staff training, will ensure dust emissions are minimised.

As set out in the TAP DWP, existing streets and footpaths will remain open during the demolition. As a result, access to all existing properties outside the CRL designation will remain available. As set out in the TAP DWP, the works will not generally result in the loss of any existing on-street parking spaces, except for instances where temporary traffic management is required. This will be offset by reduction in parking demand due to the demolition of buildings. The proposed works will not directly affect the operations of Karangahape Road or Upper Queen Street.

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Property / Stakeholder

238 Karangahape Road Orlando Private Florist

246-254 Karangahape Road See also 3-5 Mercury Street

Engagement Format

Key Points Raised

Mitigation to address concerns

▪

Noise and Vibration will be monitored and mitigated. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

Concerned about noise impact outside of normal business hours.

Email correspondence with business owner

▪

Deliveries to the site are currently affected by lack of onstreet parking on K-Road. The business owner was concerned that further restrictions would impact on business through further restrictions.

▪

The proposed works will not directly affect the operations of Karangahape Road or Upper Queen Street.

Interview with property owner and business owner

▪

The property owner is concerned that any disruptions to business may impact on her tenants. Leases will come up for renewal over the life of the CRL project and may be affected by the works.

▪

Noted. This is beyond the scope of the Project. The stakeholder was referred to the CRLL website(https://www.cityraillink.co.nz/stations-karangahape-rd) which contains some concept information on post -CRL development.

▪

The tenant of BK Hostel was unsure if she would renew her lease for personal reasons.

Note: Hollywood Bakery was closed for refurbishment at the time of stakeholder engagement.

Hollywood Bakery Express Mart White Elephant Op Shop

Aurecon | Mott MacDonald | Jasmax I ARUP

▪

The owners key concerns are noise and dust impact on the hostel. The hostel owner reiterated concerns with dust due to a sensitive smoke alarm that has been set off by previous dusty activities on Mercury Lane.

▪

The owner sought assurance that there would be no damage to the buildings

▪

The monitoring of noise and vibration will be undertaken for the duration of the works. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

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Property / Stakeholder

Engagement Format

Key Points Raised

256 Karangahape Road

Meeting business owner

▪

The business owner leases two car parks at Wilsons Car park building on Cross Street. Concerns if any access is restricted at that point.

▪

They had no concerns with the demolitions and simply wanted to know timeframes.

▪

Access to business from on K-Road should not be restricted.

▪

The proposed works will not directly affect the operations of Karangahape Road or Upper Queen Street

▪

Vibration and noise are a concern and any potential damage to buildings from vibration.

▪

The monitoring of noise and vibration will be undertaken for the duration of the works. Refer to Section 6.4 of this DWP and section 5 of the CNV DWP.

Mithaiwala Restaurant / Cafe

268 Karangahape Road

Meeting with property owner

Oliver Newland Ink Bar & Night Club Vacant site Bangkok Thai Food Café Residential (Level 1)

270 Karangahape Road The Family Bar & Saloon Bar 278-282 Karangahape Road Apero Restaurant (280) 300 Karangahape Road – Level 1 Tautai Guiding Pacific Arts Trust Artspace Aotearoa

312 Karangahape Road Bowerbank & Nimow Gallery

Meeting with business owner

▪

Had no concerns with the project or potential effects as he does not believe he will be affected.

Phone call with business owner

▪

No specific concerns; does not believe he will be affected.

Meeting with business owner; email response from gallery owner

▪

Tautai Guiding Pacific Arts Trust has no concerns with the demolition given their distance from the site. They want to know what the timeframes were.

▪

Artspace Aotearoa is concerned that dust may enter the gallery and affect artworks.

Meeting with business owner; phone

Aurecon | Mott MacDonald | Jasmax I ARUP

▪

Seek further information on demolition timeframes and a site plan.

Mitigation to address concerns ▪

As set out in the TAP DWP, existing streets and footpaths will remain open during the demolition. As a result, access to all existing properties outside the CRL designation will remain available.

Note: This building is currently for sale.

Note: This building was sold in March 2019 and will undergo refurbishment in April 2019. There are currently 5 leases applicable to this site including a Vector transformer and Kiwi Bank ATM. The majority are subject to renewal during 2022. ▪

Air Quality will be monitored and mitigated. Refer to Section 6.3 of this DWP, section 3 of the AQ DWP.

▪

The Air Quality technical specialist for the Project has confirmed that given the implementation of the dust mitigation strategies outlined in the AQ DWP, dust effects outside the demolition site are very unlikely to arise.

▪

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Property / Stakeholder

Engagement Format

Key Points Raised

Michael Lett Gallery

discussion with property owner

▪

Dust entering the gallery from the entrance on East ▪ Street would be a concern and has the potential to affect art works.

▪

Would be concerned with parking restrictions and limits on access, particularly during exhibition evenings. Dates for Bowerbank & Nimow are Auctions at 6.30pm: June 12, 2019; July 31 2019

▪

As set out in the TAP DWP, existing streets and footpaths will remain open during the demolition. As a result, access to all existing properties outside the CRL designation will remain available.

▪

Some concerns that access may be restricted for staff and delivery vehicles parking on Mercury Lane

▪

As set out in the TAP DWP, existing streets and footpaths will remain open during the demolition. As a result, access to all existing properties outside the CRL designation will remain available.

▪

Concerns that the road may be closed and restrict access due to heavy vehicle movements associated with the demolition work.

▪

The works will not generally result in the loss of any existing on-street parking spaces, except for instances where temporary traffic management is required. This will be offset by reduction in parking demand due to the demolition of buildings.

▪

Concerned that services such as water supply would be affected during demolition and construction.

▪

Planned network service or utility suspension maybe required as the connections to the buildings within the demolition area are terminated or protected for the duration of works. Section 6.6.1 provides specific mitigation measures regarding upcoming outage times with property owners and leaseholders will be consulted at least one week prior to the planned event.

▪

Air Quality will be monitored and mitigated. Refer to Section 6.3 of this DWP, section 3 of the AQ DWP.

▪

Mercury Lane 5 Mercury Lane

Mitigation to address concerns

Interview with tenant

BK Hostel Mercury Bar and Gaming Lounge Refer also 246 -254 K-Road

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Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

9 Mercury Lane

Meeting with property owner

▪

The Mercury Theatre building is a Notable Receiver, with specific noise and vibration requirements in Condition 39.

▪

Mitigation, management, communication and consultation protocols applying to the Mercury Theatre building and ancillary spaces (excluding the use of the theatre for performance use) are included in the CNV DWP.

▪

Any concrete cutting and breaking shall be timed to occur outside Mercury Theatre performance times to manage potential adverse effects on theatre operations. As set out in the TAP DWP, existing streets and footpaths will remain open during the demolition. As a result, access to all existing properties outside the CRL designation will remain available.

Mercury Theatre and rear portion of 245 Karangahape Road

24 Mercury Lane Wilsons Car Park

▪

Meeting with business owner

That vibration from demolition works has the potential to impact on the building. The owner questions whether a pre-condition survey will be undertaken. A service/loading bay is located to the rear of the building, via the service lane which runs between 9 Mercury Lane and 11-13 Mercury Lane and is accessed directly off Mercury Lane. This is critical for the operation of building.

▪

Would be concerned with any road closures or impacts on access

▪

Would like to have some directional signage provided – happy to provide correct colours (important for Wilsons) and can assist with making signs.

▪ The C3 Alliance Stakeholder and Communications Manager and the CRLL Street Response Manager will liaise with the K-Road Business Association and the local business community to devise other Project related business mitigation opportunities, such as business promotion initiatives or event planning and delivery.

▪ To achieve a consistent look and feel to hoardings, fences and pedestrian containers, as well as the incorporation of way finding and project information, the CRLL marketing team in conjunction with the Contractor will engage with the Project Community to agree on a theme and branding to be used. ▪

Canada Street Unit 3,2 Canada Street NZ Prostitutes Collective

Phone call with property owner and interview with business owners

Aurecon | Mott MacDonald | Jasmax I ARUP

▪

Highlighted the importance around site access and privacy. Many visitors seek discretion when visiting the Collective.

As set out in the TAP DWP, existing streets and footpaths will remain open during the demolition. As a result, access to all existing properties outside the CRL designation will remain available.

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Property / Stakeholder

Unit 4, 2 Canada Street & 8 Canada Street Servilles

Engagement Format

Key Points Raised

Mitigation to address concerns

▪

The CEMP states that site will be fenced or hoarded to prevent unauthorised entry and shall include lockable gates. The site shall remain fenced until CRLL are ready to commence CRL main works. This will act to contain the site works and provide some privacy for the Collective’s patrons.

▪

As set out in the TAP DWP, existing streets and footpaths will remain open during the demolition. As a result, access to all existing properties outside the CRL designation will remain available.

Phone call with property owner (completed questionnaire) and interview with business owners

▪

Meeting with property owner

▪

Concerned that access to the site and parking will be restricted.

▪

In addition, the works will not generally result in the loss of any existing on-street parking spaces, except for instances where temporary traffic management is required. This will be offset by reduction in parking demand due to the demolition of buildings.

Cross Street 1 Cross Street Glamuzina Architects Epsilon Law

No specific concerns raised during the meeting with the Property owner. He indicated that he would contact his tenants directly.

Noted. The stakeholder was referred to the CRLL website (https://www.cityraillink.co.nz/stations-karangahape-rd) which contains some concepts and is updated regularly.

Black & Blue Ltd The Aviary IMPAC Services Nisha Madhan Motion Sickness Voice Brand Agency

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Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

2 Cross Street

Combined interview with business owners from 2 and 4a Cross street

▪

The Air Quality technical specialist for the Project has confirmed that, given the distance trench the dust mitigation strategies outlined in the AQ DWP are expected to effectively mitigate against dust effects outside the construction site13.

Cross Street Markets

2A Cross Street The Warren Woodworker

Sat in on meeting with 2 and 4a Cross street

The café area is open to the elements and dust would enter the shop and food preparation areas.

▪

Cross Street business owners seek better communication and regular updates. They are keen to “work with CRL” and “strong dialogue” to ensure communication is open and regular. They have many contacts in the area.

▪

The C3 Alliance Stakeholder and Communications Manager will liaise with this stakeholder local project related business mitigation opportunities, such as business promotion initiatives or event planning and delivery.

▪

Concerned about potential business disruption from patrons being ‘put off’ by lack of access or perceived lack of access. They suggested a ‘triangle’ of signage providing signage that Cross St is open for business from the three streets leading to the shop (K-Road, Mercury Lane and Upper Queen Street).

▪

As set out in the TAP DWP, existing streets and footpaths will remain open during the demolition. As a result, access to all existing properties outside the CRL designation will remain available.

▪

The C3 Alliance Stakeholder and Communications Manager and the CRLL Street Response Manager will liaise with the K-Road Business Association and the local business community to devise other Project related business mitigation opportunities, such as business promotion initiatives or event planning and delivery.

▪

No specific concerns, interested in time frames.

Noted. The stakeholder was referred to the CRLL website (https://www.cityraillink.co.nz/stations-karangahape-rd) which contains some concepts and is updated regularly.

A Hart 2019, pers. Comm., 21st March 2019.

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Property / Stakeholder

Engagement Format

Key Points Raised

Mitigation to address concerns

4a Cross Street

Combined interview with business owners from 2 and 4a Cross street

▪

Any dust entering the building would be a significant concern due to health implications for tattooing activity. The building needs to operate with open windows.

▪

Road closures are a key concern and have potential to significantly disrupt businesses.

▪

As set out in the TAP DWP, existing streets and footpaths will remain open during the demolition. As a result, access to all existing properties outside the CRL designation will remain available.

▪

C3 Alliance Stakeholder and Communication Manager to liaise with this stakeholder to confirm the Associations event calendar for 2019 and work with them to schedule engagement activities.

Sunset Tattoo

▪

K-Road Business Association Meeting with K-Road Business Association

▪

The Business Association would like more information as the project progresses including a direct point of contact, walk-ins, open days and presence at events.

The project representatives have made best endeavours to meet with business owners and residents. Details obtained during site visits have been followed up via telephone. Where direct phone-calls have not been responded to, stakeholders have been contacted by email. Specifically, the project representatives have made best endeavours to meet with the business owners of the following businesses: ▪

Express Mart - 246-254 K-Road

▪

Shosha (Vape & Hookah Store) – 256 K-Road

▪

EnSalade Café - 286 K-Road

▪

Route 66 Karaoke Bar – 278 K-Road

▪

Tanghui Karaoke Bar & Restaurant - Unit 1 & 2, 2 Canada Street

The C3 Alliance Stakeholder and Communications Manager and the CRLL Street Response Manager will also need to ensure changing engagement with new owners and tenants occurs. Ongoing engagement with K-Road Business Association is recommended to ensure any changes of ownership or new businesses contacted.

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Implementation Plan

6.1

Introduction

Social impact and business disruption effects will be mitigated through the suite of Project Delivery Work Plans (DWPs) and Management Plans required under the CRL designation and resource consent conditions. Specific mitigation of affected partiesâ€™ concerns is outlined in Table 5-3, while general mitigation measures that will be implemented for the duration of the Project are outlined in this section.

6.2

General

Some parties have raised concern regarding how unforeseen issues such as excessive dust will be addressed. Compliance will be achieved via the CEMP and DWPs. In addition, monitoring of compliance will be undertaken by Auckland Council as per their monitoring programme. Where parties consider that a compliance issue is occurring, they are encouraged to contact the C3 Alliance Stakeholder and Communications Manager or the project information line (0800 TALKCRL) and the matter will be investigated immediately. Considering feedback from Project stakeholders during the consultation meetings for this DWP, in addition to that received by CRLL in respect to the CRL works already being undertaken in the CBD, a key social impact and business disruption mitigation measure is regular contact with the Project Team. These regular channels of communication are important for both the affected parties and the Project delivery team to share information. The K-Road Business Association and Cross Street Market each provide important connection and information with the local community and should be central to ongoing communication. The area is subject to ongoing change due to the transient nature of some activities in the Project area, in addition some properties will/may change ownership or tenancy prior to the Project commencing or during the Project. It is important that these changes are noted, and early contact is made to ensure the community is effectively engaged and aware of the works. The Project Team will need to regularly update the Stakeholder Database and initiative contact with new owners and tenants.

6.2.1 Specific Mitigation Measures for the Project a)

Upon appointment of the C3 Alliance contractor, the C3 Alliance Stakeholder and Communication Manager will contact all residential properties within the area identified on the Affected Parties Plan attached at Appendix A to compile an up to date residential database for on-going Project engagement.

The C3 Alliance Stakeholder and Communications Manager will meet with AT to confirm opportunities for collaborative engagement on areas affected by both projects.

The C3 Alliance Stakeholder and Communications Manager will meet with the K-Rd Business Association and the Cross Street Markets confirm opportunities for engagement with their networks and provision of project briefings/events.

The C3 Alliance Stakeholder and Communications Manager will meet with Body Corporate Committees or individual residents no later than 6-weeks prior to works commencing to agree a project communication strategy (including project briefing session) for the residential complex or individual property.

A Project kick off meeting(s) and/or CLG will be convened no later than 4-weeks prior to works commencing to introduce key project members (i.e. the C3 Alliance Stakeholder and

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Communication Manager; C3 Alliance Construction Manager; the CRLL Project Manager) and to brief all stakeholders in proximity o, and Directly Affected Parties (16 and 18 East Street), the Project programme including but not limited to:

Demolition sequence;

Site access and egress;

Truck movement schedule; and

Project communications.

One to one meetings with those properties immediately adjoining buildings which are to be demolished (21-29 East Street, 9 Mercury Lane; 1 Cross Street; 238 Karangahape Road and 2-8 Canada Street) will be convened no later than 4-weeks prior to any demolition works commencing to confirm demolition process and boundary treatment.

g) The C3 Alliance Stakeholder and Communications Manager will make a courtesy visit to businesses on a fortnightly basis to check in with parties regarding the Project. h)

The C3 Alliance Stakeholder and Communications Manager will confirm the frequency for Project Progress meetings/communications with businesses to advise of project programme and scheduled works for the upcoming 4-week period.

The C3 Alliance Stakeholder and Communications Manager and CRLL GM Corporate Relations and Communications will develop a Project Information Pack for the use of affected parties regarding staff briefings, customer and residentsâ€™ information.

6.3

Air Quality Impact

An Air Quality DWP (AQ DWP) has been prepared for the Project by Golder Associates (NZ) Ltd. Its purpose is to provide a framework for managing the air discharges, especially dust emissions, so that potential significant adverse environmental and human health effects beyond the boundary of the construction site are avoided. Likely social impacts and business disruption arising from dust or odours are amenity nuisance and health impacts affecting peopleâ€™s wellbeing and way of life including the way they conduct business. The AQ DWP states at Section 1.1 that there is very limited potential for odour to be generated by the Project with potential effects considered insignificant. Combustion emissions from the operation of vehicles, and any residual emissions from emission control equipment associated with the works are expected to give rise to air quality effects that are negligible. Section 4 of the AQ DWP sets out the dust monitoring programme and procedures and proposes protocols and measures in the event of visible dust emissions that are moderate of major. If the assessed level of visible dust emissions is moderate or major, or due to concrete dust, the duty or site manager for the project area must be notified for further action, including ceasing on-site dust generating activities. The approach to dust control is set out in Section 4 of the AQ DWP with daily visual monitoring required in combination with the application of good site management practices within the construction area. Daily logging and a rapid response process to any monitoring triggers or complaints received is identified within the AQ DWP. Section 5 of the AQ DWP proposes protocols and measures in the event of unforeseen odour emissions from the Project, being operations associated with that activity will cease and measures to address the discharge promptly investigated and implemented (including procedures for responding to discharges of odour and equipment inspection). The likelihood, therefore, of the works giving rise to

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any offensive or objectionable odour effects for affected proximity parties is considered very low and no additional specific social impact and business disruption mitigation measures are proposed. Section 7 goes on to outline environmental training for staff. No additional specific SIBD DWP mitigation measures are considered warranted.

6.4

Noise and Vibration Disruption

Construction noise and vibration will be managed, monitored and mitigated through the CNV DWP prepared by Marshall Day Acoustics Ltd. In addition, the CNV DWP recommends that Site Specific Construction Noise and Vibration Management Plans be implemented for certain receivers where levels of noise or vibration generated by the demolition works are anticipated to exceed the Project noise or vibration standards. Under the CRL designation conditions, the theatre within the Mercury Theatre building is a “Notable Receiver” and a SSCNVMP has been developed accordingly. The SSCNVMP is attached as Appendix 1 of the CNV DWP. Social impact and business disruption can occur from unmanaged construction noise or vibration effecting people’s way of life, well-being and amenity. To minimise noise exceedances within the area surrounding the works, the Project will employ a range of mitigation and management measures which are outlined in Section 5 of the CNV DWP. These measures include training of construction personnel, equipment selection, use and maintenance, utilisation of noise barriers and enclosures, controls on concrete cutting and breaking activities, and reducing noise and vibration through use of appropriate demolition techniques. Of note, is the provision for Project communications with the Project community as set out in Section 6 of the CNV DWP. The recommendations in the CNV DWP which the SIBD DWP supports are:

▪

Written notification of the Project description shall be provided to all property occupiers within 50m of a worksite

▪

To advise any affected parties of construction activities that are predicted or have been identified by the Construction Manager to exceed the limits set out in CRL designation condition 31.1.

▪ ▪

Monthly updates of monitoring and project progress to affected parties. Address any concerns and complaints regarding construction noise and vibration.

Section 8.2 of the CNV DWP sets out the process for any demolition activity that is found to exceed the relevant noise and vibration performance standards.

6.4.1 Specific Mitigation Measures for the Project a)

6.5

The Site-Specific Construction Noise and Vibration Management Plans provided at Appendix C of the CNV DWP will be implemented from the outset of the works.

Transport, Access and Parking Disruption

Social impact and business disruption can occur from restricted traffic, access and parking, affecting people’s way of life, connectivity and access to services and homes. Accordingly, the Transport, Access and Parking DWP (TAP DWP) prepared by Flow Transportation Specialists sets out how connectivity and access will be maintained in accordance with the CRL designation conditions. The TAP DWP outlines the management measures to be employed for the duration of the works at Section 6 and required monitoring is confirmed in Section 7.

6.5.1 Traffic and access

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During the proposed demolition works, all existing streets will remain open to all road users, with twoway carriageways (where applicable) and the existing footpath provisions. As a result, access to all existing properties outside the CRL designation will remain available. It is expected that there will be sufficient space within each site for demolition plant to be located off the street, and for the loading of trucks to generally occur off the street. Short term temporary traffic management may be required during periods of the demolition, to load/unload plant and materials. These will be limited to sections of East Street, Mercury Lane and Canada Street. During this traffic management, two-way operation of these streets will remain (oneway in the case of Mercury Lane), to ensure that properties outside the CRL designation that rely on these streets for connectivity will continue to have vehicle access. Contractor vehicle access to the sites being demolished are anticipated to be limited to the existing vehicle crossings supporting these properties. As the demolition works are expected to progress from north to south, the existing vehicle accesses serving 9a, 9b, 9c and 13 Mercury Lane are likely to be used by the contractor. The transport management provisions within the TAP DWP ensure that:

▪ ▪ ▪

Karangahape Road or Upper Queen Street are not affected.

▪

The works will not generally result in the loss of any existing on-street parking spaces, except for instances where temporary traffic management is required on East Street, Canada Street or Mercury Lane.

▪

The works will not affect the existing pedestrian and cyclist shared use path on the south side of Canada Street, nor access to the Light Path cycleway.

All existing streets within the Project area will remain open to all road users. The works will not result in the loss of any existing off-street parking spaces (except for those within the sites being demolished).

In addition, it is a requirement of CRL designation condition 28.1(a) to avoid any reduction in traffic capacity on Pitt Street.

6.5.2 Demolition Traffic Truck movements will occur between 7:00 am and 6:00 pm Monday to Friday, and 7:00 am to 2:00 pm on Saturday. As a result, the demolition works are estimated to require between 6 and 13 truckloads per average weekday (12 to 27 one-way truck movements per weekday). Truck movements to and from the sites will generally be via 11.5 m large rigid trucks, or smaller units. It is acknowledged that these vehicles may be required to swing across opposing lanes when traversing local streets such as East Street and Canada Street. These manoeuvres are considered acceptable within these very low speed, low volume environments. The TAP DWP notes that larger vehicles may occasionally deliver plant to the site. Where practicable, truck movements will be restricted to the arterial network as defined in the Auckland Unitary Plan. Access of over dimension and overweight vehicle movements through local streetswill be managed by limiting the movements of these vehicles outside of the commuter peak periods, and by applying mobile traffic management where these vehicles are required to traverse multiple lanes of traffic. It is noted under CRL designation condition 25.3(g), should a party unexpectedly find their vehicle blocked in because of a temporary closure, CRLL are required to (within reasonable limits) offer alternative transport such as a taxi, rental car, or another alternative.

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6.5.2 Pedestrian Movement and Access and Public Transport The proposed works will not result in any loss of provision for pedestrians and public transport users, with only occasional and short-term temporary traffic management measures applied to East Street, Canada Street or Mercury Lane.

5.5.3 On-Street Car Parking In the main, no existing on-street parking spaces will be removed during the works, except for instances where short-term traffic management is required to load/unload plant. As a result, no significant car parking effects are anticipated.

5.5.5 Required Transport Management Communication Property owners and occupiers are noted for early and specific consultation and agreement regarding transportation matters, as follows: Table 6-1 External Consultation Requirements

Stakeholder

Relevant Consent Conditions

Potential Issue

Resolution

The public and wider Karangahape Road community

25.3(i), 28.2(c)

Temporary traffic management within Project area and the effects of demolition traffic on the wider area

Wider community to be consulted through the Karangahape Road Community Liaison Group

New Zealand Transport Agency

25.3(i), 18.1

“One Network” consultation, in accordance with Condition 18

The Agency confirmed, via email that the proposed works will not have any impact on New Zealand Transport Agency assets, traffic operations or maintenance activities.

6.5.6 Specific Mitigation Measures for the Project In addition to the management measures outlined in the TAP DWP, the following mitigation will be implemented with respect to managing social impact and business disruption: a) Advisory signage will be erected one month prior to the works commencing advising motorists and pedestrians of the scheduled works. b) As per the TMP for the Project, signage will be erected in clear and prominent locations for the duration of the Project works that businesses remain open. It is recommended that a ‘triangle’ of signage is installed advising that Cross St is “open for business” from the three streets leading to the businesses in the affected area (K-Road, Mercury Lane and Upper Queen Street). The C3 Alliance will work with local businesses to agree the design and location of these signs. c) CRL designation condition 25.3(c)(i) requires that where practicable, trucks carrying spoil, bulk construction materials or machinery be limited to Mercury Lane, Canada Street and Upper Queen Street, and to routes identified as either arterial roads, over dimension or over weight routes. Condition 28.1(b) also requires that East Street not be used for the movement of spoil where practicable. d) There may be instances where East Street and/or Cross Street may be used for the movement of demolition debris and/or machinery. When closures are necessary, property owners and leaseholders will be consulted with at least two weeks prior to the closure. This will be undertaken by the C3 Alliance with the agreed arrangement and timing conveyed to the business by the C3 Alliance Construction Manager at least 48 hours before the closure.

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6.6

Utility Disruption

The K-Road demolition work will include the termination and abandonment of services to individual sites as necessary, as well as the protection or diversion of utilities serving upstream or downstream properties (transiting utilities). These utilities are wide ranging from potable water to fibre telecommunications, and service all properties within the Project area. The potential loss of utility connection has the potential to affect network utility operatorsâ€™ (NUOs) services and the community surrounding the Project area. Minimising effects on NUO services will be achieved through stakeholder engagement with the Project area community, regarding the termination/abandonment and protection works. Although there are no critical services in the immediate surroundings of the Project area, supply outages would have a significant effect on peopleâ€™s way of life and ability to conduct business. Therefore, advanced communication of planned network service suspension or outages needs to be advised to the Project community, so that backup arrangements can be put in place e.g. water storage. NUO procedures for utility disruption will be followed if an unplanned utility disruption occurs as a result of the Project. It is considered that current practices by NUO are best practice and will therefore be used as standard procedure for the duration of the Project.

6.6.1 Specific Mitigation Measures for the Project To manage social impact and business disruption effects, with respect to utility disruption, the following mitigation will be implemented: a)

The C3 Alliance will liaise with the relevant NUO communications teams to ensure consistent messaging regarding outage times (if necessary) is available to the Project community and public at least 48 hours in advance.

Throughout demolition, regular communication between the C3 Alliance Construction Manager and the NUO (or similar) will take place to ensure the termination/ abandonment and protection of utilities are progressed effectively and efficiently.

Where planned service outages are required, property owners and leaseholders will be consulted at least one week prior to the planned event. This will be undertaken by the C3 Alliance with the agreed arrangement and timing conveyed to the business at least 48 hours before the outage.

6.7

Amenity Impact

Amenity in relation to visual impacts for the Project pertains to the views of the demolition area from the surrounding properties and the local streets. The building typology of multi-storey units which directly adjoin the work site, as well as the topography of the area means that the demolition site compound will be overlooked by activities located on the higher levels of adjoining properties or those on higher ground. The extent and appreciation of the visual effect of the demolition area will vary between people. Some will find the view interesting while others will see it as visually unpleasing. An unsightly works site will impact on the amenity of the surrounding area and has the potential to impact on its sense of place and vibrancy, in addition to the patronage of adjoining businesses. To manage any actual or potential visual amenity impact from the works, site cleanliness and upkeep needs to be managed and maintained, and interesting visual screening which promotes a consistent look and feel and contributes to the street scene reinforcing a sense of place needs to be provided.

6.7.1 Specific Mitigation Measures for the Project

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To manage social impact and business disruption effects, with respect to amenity and sense of place, the following mitigation will be implemented: a) Daily work site maintenance implemented, consisting of: o

Rubbish cleared from works area.

Construction materials appropriately stored / stockpiled.

Screening of works area with solid construction hoardings or scrim panels to fencing injecting colour, creating vibrancy and a sense of place. This will be in place from site mobilisation/set up and maintained for the duration of the works.

Street cleaning (including footpaths) to remove any mud/debris from site/trucks.

Graffiti will be painted over quickly and in a timely matter.

To achieve a consistent look and feel to hoardings, fences and pedestrian containers, as well as the incorporation of way finding and project information, the CRLL marketing team in conjunction with the Contractor will engage with the Project Community and K-Road Business Association to agree on a theme and branding to be used. Examples of construction hoarding, and skim panel screening used elsewhere on the CRL project are provided in Figure 6-1 below. Figure 6-1 Examples of Hoarding and Skim Panel screening used on CRL

6.8

Community Safety

While site safety is dealt with by the CEMP, provision of a safe environment for members of the public will be achieved through the implementation of Crime Prevention through Environmental Design (CPTED) measures. Implementation of CPTED will ensure the Project does not negatively impact on either perceived or real dangers to the public and reduces the opportunity or perception of opportunities for crime in the Project area. The key CPTED principles which will be adopted for the Project are:

â–Ş â–Ş

Removing conditions that create confusion about required norms of behaviour. Increasing the possibility of detection, challenge and capture of criminal elements.

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â–Ş

Increasing the effort required to commit crime by ensuring the labour (time, resources) which needs to be expended outweighs the perceived crime benefit.

â–Ş

Reducing the potential rewards of crime by minimising, concealing or removing crime benefits.

6.8.1 Specific Mitigation Measures for the Project The Project site layout will be implemented in accordance with the CPTED principles outlined above. In addition, the following measures will be implemented to achieve a safe Project environment: a) Demolition space and public space will be clearly demarcated, ensuring it is clear where the public should and should not be. b) Increased visibility at junctions on pedestrian routes affected by the Project. c) Access gates, storage and office facilities will be locked to reduce temptation and opportunities for theft and crime. d) Traffic controllers at vehicle entrances to the work site. The C3 Contractor will work with the CRLL Street Response Manager and urban designer to achieve the outcomes sought for community safety.

6.9

Business Visibility Disruption

The interlinkage of patronage levels with line of sight/visibility for businesses reliant on passing trade is acknowledged. Similarly, for destination businesses the ease of access (actual or perception) to a business premise is important. It is a recognised potential impact that customers who cannot clearly negotiate their way to or see a business, assume that it is closed or seek a more readily accessible alternative, even if that alternative is further away. This concern was raised by several stakeholders during engagement for the SIBD DWP. Therefore, where the visibility of or access to adjacent businesses is impacted by the Project works, signage advertising the location and ongoing operation of these businesses will be provided. The signage will be erected in conjunction with the Project site set up and be maintained for the duration of the works. The signage will be developed in consultation with the affected businesses to best suit their needs and not be imposed on them. Feedback will continue to be sought from affected businesses regarding the visibility and access requirements of the business over the course of the Project and where agreed, amended signage provided. CRLL C3 Alliance will develop a development response plan that will identify measures to manage the impacts on businesses affected by the CRL project. This initiative is supported by the Auckland Chamber of Commerce and Business Mentors New Zealand. The package consists of a range of free services (e.g. business mentor, advice hot line) to assist with business promotion and operations. This is an initiative which has been used in the CBD area subject to other CRL works.

6.9.1 Specific Mitigation Measures for the Project a)

Messaging to the effect that local businesses are operating as usual, including but not limited to: o

As part of the ongoing communication campaign for CRL.

Media such as the Project website, Facebook Page, Instagram and LinkedIn.

K-Road Business Association website.

b) The C3 Alliance will develop a development response plan that will identify measures to manage the impacts on businesses, developed in consultation with affected businesses

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identified in this SIBD DWP. A Business Support Programme introduction letter similar to that provided in Appendix D will be distributed to these businesses at least 4 weeks prior to the works commencing. The C3 Alliance and the CRLL Street Response Manager will liaise with the K-Road Business Association and the local business community to devise other Project related business mitigation opportunities, such as business promotion initiatives or event planning and delivery.

6.10

Economic Opportunity/ Impact

The Project will generate both economic opportunities and impacts. The following potential negative impacts have been identified over the engagement period by the author/affected parties:

▪ ▪

The loss of patronage to local businesses during the Project time period; and Downstream impacts on the potential cost and turnover of residential and business leases and the redevelopment and construction phases over the life-time of the CRL Project.

Any property and business owners who consider that their businesses will suffer negative financial impact because of the Project are urged to seek independent advice regarding any compensation rights that may be available to them under the Public Works Act 1981. Opportunities exist for the potential increase in patronage of dairies, cafés and food outlets on Karangahape Road being in easy walking distance from the works site. Measures to mitigate the negative effects and enhance the positive effects are detailed in section 6.9.1 above. In addition to this, CRLL’s social outcome strategy will be implemented throughout the Project in order to enhance the economic opportunities to a more diverse range of people and trades.

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On-going Implementation

7.1

Introduction

This SIBD DWP will be implemented for the duration of the Project and will include ongoing consultation with the affected parties and the CLG. Affected parties can contact a Project team member directly for concerns relating to the effects of the Project through the free number: 0800 CRL TALK (275 8255). This phone line is available twenty-four hours a day, seven days a week. Alternatively, the C3 Alliance primary point of contact for affected parties and stakeholders, can be contacted directly. The C3 Alliance will be responsible for distributing the contact details for those with key responsibilities in the implementation of the Project provided in Table 1-2. As outlined in Section 5 above, the C3 Alliance will make a courtesy visit to businesses on a fortnightly basis to check in with parties regarding the Project. In addition, the C3 Alliance will hold fortnightly Project Progress meetings to which business owners are able to attend or, as agreed with stakeholders, provide Project Progress by other means of communication. These regular channels of communication are important for both the affected parties by proximity and the Project delivery team to share information, diaries and programmes. A record will be kept of issues and complaints received to inform the report of this SIBD DWP. It will capture additional impacts identified. It will also ensure documentation of mitigation measures undertaken to address issues arising from the Project on affected parties and that alignment is achieved with other DWPs. This record will include:

▪ ▪ ▪ ▪ ▪ ▪

A description of the complaint; The relevant DWP the complaint relates to; Mitigation measures undertaken in response to the complaint; Who is responsible for mitigation of the complaint; Timeframes for addressing the complaint, including when the complaint is resolved; and Any affected parties.

In addition, an update meeting will be held with the CLG at least every three months, through which social impact and business disruption concerns can be raised (refer to Section 5 of the Project CCP).

7.2

Monitoring

Monitoring of the social impact and business disruption issues (and the subsequent process to ensure compliance with the CRL designation conditions) outlined in Sections 5 and 6 of this DWP will be undertaken through the relevant DWP:

▪ ▪ ▪

Air Quality – AQ DWP; Noise and Vibration – CNV DWP; and Transport, Access and Parking – TAP DWP.

All complaints and subsequent mitigation measures and responses will be documented to inform the annual report for social impact and business disruptions. Complaints will be received, documented and mitigated following the prescribed process set out in Section 8 of this DWP.

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Due to the short duration of the Project, no annual review to be undertaken and will reflect an alternative review period. Internal audits will be completed by the ESM (or delegate) at an appropriate point in the Project. The number and timing of these audits is to be determined by the ESM, commensurate to the length of the Project works. Findings from the audits will be presented to the Construction Manager within two weeks of conducting the audit. This SIBD DWP will be updated, with the necessary certification by Auckland Council, throughout the course of the Project to reflect any changes required due to Project engagement and audit recommendations.

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Complaints

8.1

Introduction

Complaints procedures are described below and are also detailed within the CCP. All complaints will be recorded in the Project Enquiry and Complaints Register.

8.2

Helpdesk

There will be access to a member of the Project 24 hours a day, 7 days a week via the free phone number: 0800 CRL TALK (0800 275 8255) with a K-Rd project suffix. This suffix number will be available for the Project works following mobilisation of the C3 Alliance. Table 8-1 details the process that will be undertaken for all enquiries or complaints that are handled by the Helpdesk. At present, queries regarding the Project can be left on the general CRL project suffix number and will be forwarded to a member of the CRLL Stakeholder Communications Team in the first instance. Table 8-1 Helpdesk Enquiries

Stage

Description

The C3 Alliance team member receives an enquiry or complaint.

▪ Issue = demolition activity. o

TBC, Stakeholder Communications Manager

▪ Query = media enquiry, political enquiry, or enquiry about the costs, benefits or strategic fit of the project. o

Victoria Jessop, CRLL Communications Manager CRLL GM Corporate Relations & Communications

C3 Alliance or CRLL GM Corporate Relations & Communications (as appropriate) responds in writing to the CRM team member as quickly as possible but no longer than 48 hours.

The C3 Alliance team member contacts the enquirer with the response within 24 hours of receipt of response information, unless it relates to a media or political enquiry, or an enquiry about the costs, benefits or strategic fit of the project – in which case the CRLL GM Corporate Relations & Communications will respond.

The C3 Alliance team determines whether the enquirer is satisfied with the response, including any mitigation action taken if it is a complaint.

The C3 Alliance team member responds with further information or action as required.

For construction related complaints, the C3 Alliance team member in consultation with the Stakeholder and Communications Manager and the CRLL Project Manager determines if a specific mitigation response is required. If so, they refer to the specific Management Plan (e.g. Traffic, Noise and Vibration, Contamination, etc.), and contact the relevant responsible person or site supervisor.

C3 Alliance will conduct surveys every three months to determine levels of satisfaction with the process of responses.

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8.3

Complaints Process

The process for managing complaints is set out in Table 8-2 and the response timeframes are detailed in Table 8-3. Table 8-2 Complaints Management

Item

Description

All complaints are forwarded to the C3 Alliance and CRLL Project Manager via the complaints/enquiry form. CRLL Communications Management have the forms.

The C3 Alliance acknowledges the complaint on day of receipt by phone or in writing. If the C3 Alliance is not available, the C3 Alliance Project Manager or another member of the project team acknowledges the complaint. CRLL Communications Management have the relevant templates.

The contact details of the complainant and details of the complaint are entered into the CRLL CRM database.

Acknowledgement of a complaint is provided on day of receipt. However, should the complaint demand a more detailed response, this will be provided within 2 working days. Major complaints such as building damage will be addressed as soon as is practicable. Note: See “Response timeframes” below.

The C3 Alliance works closely with the CRLL Project Manager and C3 Alliance Construction Manager to resolve complaints. They are proactive in keeping complainants informed of what action is being taken to address their concerns.

If a complaint cannot be resolved within the complaints process timeframe, the complainant is invited to a meeting with the C3 Alliance and the Project Management team.

All meetings are recorded in the CRM database to ensure that a complete record of times dates and location of meetings is maintained.

When a complaint is resolved it should be ‘closed out’ as an action in the CRM. Each month a record of complaints activity will be reviewed by the C3 Alliance to check that all actions have been closed out.

Each month a record of complaints activity will be reviewed by the C3 Alliance to check that all actions have been closed out. If required, improvements to project processes and mitigation strategies will be implemented to minimise future complaints.

Table 8-3 Complaints Response Timeframes

Complaint channel

Response Timeframe

Written correspondence (letters)

Within 5 working days of receipt.

Written correspondence (including emails, social media)

Acknowledged on day of receipt.

0800 project information line calls

Within 2 hours on the same working day during business hours of 7am to 7pm.

Resolved within 2 working days unless there are significant claims for damages or escalations due to scale or complexity (e.g. Health and Safety investigation).

Within 24 hours for calls received outside of business hours.

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Complaint channel

Response Timeframe

Meetings

Response / resolution to be completed within the timeframes agreed in the meeting.

8.4

Disputes resolution

Disputes may arise where a stakeholder affected by an issue considers their complaint has not been resolved. In the context of this Project, disputes may arise relating to:

▪ ▪ ▪

Financial loss due to demolition effects on businesses in proximity to the works. Building damage. Noise disruption.

A claim for financial compensation under the Public Works Act 1981 is a possibility for affected parties who are significantly affected by the Project. The Public Works Act entitles affected parties to compensation for ‘substantial injurious affection’, which may include damage to property or losses to a business. To pursue any claim under the Public Works Act for financial compensation because of the Project (refer to Section 6.10 of this DWP), an affected party will need to lodge their claim with CRL directly. Claims should be: Sent to:

info@ cityraillink.govt.nz

For the Attention of:

CRL Project Manager. K Road Demolition

Any claims received by the Contractor team will be forwarded to CRLL. Financial compensation is outside the scope of this DWP. With respect to noise, where a resolution through the complaints process cannot be achieved, an Independent Expert specialised in acoustics will be appointed to review the complaint and arbitrate between the parties.

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Reporting

9.1

Annual Report

The C3 Alliance contractor will prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in this DWP, along with a summary of any comments or complaints raised by the community, including how these have been addressed. This information will be provided through the monitoring outlined in other DWPs (AQ, CNV, TAP). This information will be available to affected parties through the annual report.

9.2

CLG Reporting

The CLG will meet regularly, at least every three months, over the course of the demolition phase. Social impact and business disruption concerns raised by affected parties and any complaints received, including the mitigation/response package employed, will be reported to the CLG.

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Appendices

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Appendix A Affected Parties Plan and schedule

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Affected Parties Plan

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Affected Parties Schedule:

Property

Property Use

Property Owner

Refer 238 K-Road

Residential address for

Occupier

Mercury Lane 2 Mercury Lane

George Courts 3-5 Mercury Lane

Accommodation

L & C Holdings Limited –

Mercury Bar and Gaming

Retail

Cecilia Lo

Lounge

Food / Beverage

White Elephant Op Shop BK Hostel

9 Mercury Lane

Other / Studio / Events

Equippers Property Trust Matt Gregory

24 Mercury Lane

Carpark

Parly Assets Limited -

Wilsons Car Park

James Pierce Brown 30 Mercury Lane

Carpark

Sterling Nominees Limited -

Wilsons Car Park

Daniel Friedlander K Road 238 K-Road

Residential

Anthony Segedin, Toby

Multiple Residential

Commercial

King (Body Corp Chair)

Occupiers

Health

Graham Shirley (Building

Kiwi Education; Gadenza

Manager)

Guitars; Hala Hair; Zambero (external entrance); Great Wall Health Centre; Florist; Karanga Ink, Graham Shirley Goldsmith

246-254 K-Road

Refer 3-5 Mercury Lane

256 K Rd

Commercial

Lum Joe Ng

Mithaiwala Restaurant /

Food and Beverage

Café

Retail

Shosha (Vape & Hookah Store)

258 K Rd

Vacant

Kim Jang Ho

268 K Rd

Residential

Oliver Michael Newland

Bangkok’s Thai Food Café

Entertainment services 270 K Rd

Entertainment services

Ink bar & Nightclub

Icon Commercial Limited

The Family Bar & Club Saloon Bar

278 - 282 K Rd

284 - 286 K Rd

Food and restaurant

Rosemary Jane Davies

Apero Restaurant

activities

William / Ferguson Davies

Route 66

Food and restaurant

Huijuan Zhu Kefeng Kong

EnSalade Café

activities

Cosmic

Commercial 290 K Rd

Commercial

Chao-Hwa Yeh

African Hair Braiding & Extension Centre

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Property

Property Use

Property Owner

Occupier

292 - 300 K Rd

Commercial

Morton Property Limited

ArtSpace Tautai Guiding Pacific Arts K Rd Mart Kiwi Bank (ATM only) Vector (transformer only)

312 K Rd

Galleries

Colt Investments Limited /

Ivan Anthony Gallery

Marco Hendrikus Creemers

Bowerbank & Nimow – Art Gallery Michael Lett Gallery

322 K Rd

Vacant

Ka-yu Chow, Ka-ming

Vacant

Chow East Street Spiritual and community

3 East Street – Murray

services

Rose

8 East Street

Car park

Joyce Tsai-Yee Ho

10 East Street

Health Facility

12 East Street

Residential

3-7 East Street

Vacant

Adio Trust Various residential unit owners Multiple occupiers

14 East Street

Residential

Belham Properties Limited

Co working space 16 East Street

18 East Street

Various residential unit owners

Commercial (owner

Dave Trotter / Miriam

occupier)

Croucher

Accommodation

Davenports City Law

Studio Q

Trustee (No.1) Limited Kevin Anthony Pearson 15 – 19 East Street

Accommodation

Davenports City Law

Backpacker Car World

Trustee (No.2) Limited Kevin Anthony Pearson 21 East Street

Commercial

Stephanie Radcliff UnoLoco Event Management

23 East Street

Automotive services

Lornie Properties Limited /

European Motors

Brett and Frank Lornie, Robyn Rendel 25 East Street

Residential

Grant Patrick Williams / Tamakia Trust Trustees Limited

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Residential Tenants

Property

Property Use

Property Owner

Occupier

29 East Street

Commercial

Packington Holdings

International Earth

Limited

Sciences (IESE) Ltd

Jeremy John Hamlyn and

Electric Bike Team

Martyn Harrison

NZS Forex Ltd

Grant Patrick Williams &

Residential

South Street 2 South Street

Residential

Tamaki Trust Trustee Limited 2A South Street

Residential

Grant Patrick Williams &

Residential

Tamaki Trust Trustee Limited 17 South Street

Commercial

Thomas Lee

Gorilla Technology World Net

Canada Street 2 Canada Street

Community Services Education and Training Entertainment

Sterling Nominees Limited

NZ Prostitutes Collective Tanghui Karaoke Bar & Restaurant Servilles

8 Canada Street

Education and Training

Sterling Nominees Limited

Servilles

Commercial Office / Shared Spaces Residential

Murray Rose - Rigadoon Investments Limited

Glamuzina Architects

Cross Street Unit 5 - 1 Cross Street

Epsilon Law; Black & Blue Ltd The Aviary IMPAC Services Nisha Madhan Motion Sickness Voice Brand Agency

2 Cross Street

Northern Escapes Ltd

Cross Street Markets

2A Cross Street

Community workshop

Northern Escapes Ltd

The Warren Woodwork

4a Cross Street

Commercial

K Road Holdings No.2 Ltd

Sunset Tattoo

Entertainment

Galatos 2012 Limited â€“ Andrea Clarke

Galatos

Galatos Street 17 Galatos Street

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Appendix B Record of CLG and Independent Peer Review feedback

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CLG Comments The following comments were made during the CLG presentation which took place on 28 March 2019 regarding matters that have a bearing on the content of the Social Impact and Business Disruption Delivery Work Plan: Table A â€“ CLG Meeting 28th March 2019 Comment

Resolution

What engagement with Auckland Transport had occurred

Information included in SIBD.

The K-Road Business Association represented reiterated his concerns around business disruption and its desire to see more detail on how these issues will be managed

C3 Alliance will confirm once appointed

What are the timeframes for demolition and construction

Set out in Section 2 and the CEMP.

There were concerns raised regarding the Albert Street works and concern that the KRoad station development would be similarly disruptive

CRLL noted that Albert St was a learning curve; CRLL to ensure SIBD recommendations are implemented.

No members of the CLG have requested a copy of the draft Social Impact and Business Disruption Management Delivery Work Plan.

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Independent Peer Reviewer Comments The following comments were received from the Independent Peer Reviewer (08/05/2019) regarding the Social Impact and Business Disruption Management Delivery Work Plan: Table B â€“ Peer Review Comments Comment Id

Topic/Comment

Recommendation

Response

When the C3 Alliance contract is awarded, Project team personnel are in place and sequencing of the K-Road Demolition works is known the SIBD and CCP must be updated to reflect this.

The SIBD DWP at Section 1.5 confirms that the document will be updated upon the appointment of all nominated personnel within the C3 Alliance the names and contact details of the key personnel. This information is required to be presented at any Project kick off meetings as well as the CLG noted at Section 6.2 and in any Project communications under the CCP.

In the meantime, the 0800 Helpdesk number should be tested to ensure queries are able to be taken. It would also be beneficial if the SIBD DWP lists the interim contact details for a contact in the project team who will be available to talk to interested stakeholders. SIBD DWP S 1.5 Roles and Responsibilities

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The 0800 Helpdesk number has been tested and is working. Current information requests should be via the CRLL general query email (info@cityraillink.govt.nz) or via the contact page on the CRL website (https://www.cityraillink.co.nz/crlcontact).Queries regarding the K-Road demolition project will be forwarded to the CRLL Stakeholder Communications Team (Ms Leahy) in the first instance. Following the C3 Alliance contract appointment, queries will be handled by the C3 Alliance Stakeholder and Communications Manager. All queries will be recorded in the Project consultation data base. Following mobilisation of the C3 Alliance, a specific K-Road Project suffix will be provided via the CRL help desk (0800 CRL TALK (0800 275 8255)). This is confirmed at Sections 1.5 and 8.2 of the SIBD DWP.

Comment Id

Topic/Comment

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Recommendation

Response

Suggest that members of the CRLL team, who have engaged with affected parties alongside the SIBD DWP author should remain as a Project Team member during implementation of the SIBD DWP. This is to ensure consistency and that any complaints or issues regarding potential positive and/or negative impacts that are subsequently raised during implementation are reviewed and assessed, as well as enhanced and/or mitigated where necessary.

The roles of the CRLL team who have participated in the interviews with affected parties alongside the SIBD DWP author within the C3 Alliance are not confirmed.

The SIBD DWP places some responsibility on to the people who will be employed as the C3 Alliance Stakeholder and Communications Manager, CRLL GM Corporate Relations & Communications and the CRLL Street Response Manager. There are no measures listed in the SIBD DWP to ensure the quality, accountability and expertise of these people who will employed. Understands that the SIBD DWP author will have no ongoing role or responsibility during the implementation of the Project and the processes of assessing and mitigating (or enhancing) any unforeseen SIBD impacts. Therefore, the issue is raised of who is suitably qualified to assess and mitigate any impacts that may be raised during the implementation stages. The SIBD DWP in relation to other DWPâ€™s needs to outline this responsibility further.

The C3 Alliance contractor has been selected on the basis of providing suitable technically qualified personnel who can deliver the CRL project to the standards and expectations of CRLL and meet all required statutory obligations.

Until the C3 Alliance contract is award, Ms Leahy and Mr Kirby-McLeod will continue to be the CRLL point of contact for Project stakeholders as confirmed at Section 1.5.

The implementation of the SIBD DWP will be the responsibility of the C3 Alliance contractor including their suitably qualified social impact adviser and those CRLL staff who will form part of the C3 Alliance. This is confirmed at section 1.4 of the SIBD DWP.

Comment Id

Topic/Comment

SIBD DWP S 4 & 5 – general engagement issues

Recommendation

Response

On p.3 the SIBD DWP states that the draft was prepared between mid-February – March 2019. A draft was presented to the CLG on 13 March 2019. Importantly, specific dates regarding engagement and who has been responsible (i.e. the SIBD DWP author and/or CRLL Project Team, etc) should be clarified in Sections 1.2 and 5.1. It is recommended that Table 5.1 that outlines the consultation and engagement process should also include dates and details regarding:

The personnel who attended the engagement meetings are confirmed at section 5.1 of the SIBD DWP but confirmation has been added at section 1.2 of the SIDB DWP.

▪

the desktop research for profiling

▪

when and how many emails/letters sent to database requesting meeting;

▪

when and how many letter drops were made

▪

when and how many follow up emails

▪

when and how many ‘engagement meetings’, interviews, questionnaires, phone calls, emails were conducted and/or received

▪

all consultation conducted by other DWP processes.

The point is that Table 5.3 states feedback was received from some 25 physical engagement opportunities (meetings, interviews, phone calls) and some 3 or so emails were received out of a potential 51 business property occupiers and 5 residential properties in the Project proximity. Firstly, without any indication of dates it is very hard to understand how this was achieved in the short SIBD DWP preparation time-frame stated. Second, it is not clear how well or how many residents out of the 5 residential properties were engaged or completed a questionnaire. Some explanation of the engagement ‘hit rate’ should be provided by the SIBD DWP, with corresponding recommendations to improve this engagement during implementation included.

For the purposes of the SIBD DWP, it is not considered necessary to provide an itemised list of all actions undertaken, however, additional timing information has been set out at section 1.2 of the SIDB DWP. Any consultation undertaken by other DWPs is stated in those documents and does not need to be repeated in the SIBD DWP. Table 5-3 clearly states the method of engagement with individual stakeholders.

While the engagement period was short, the SIDB DWP team drew on existing contact information for various stakeholders held by CRLL and also obtained contact details through desktop research, LINZ review and site visits conducted prior to the commencement of the engagement period. These details as well as premises drops-ins and contact information obtained during the engagement period, facilitated the level of engagement achieved. Table 5-3 clearly states the method of engagement with individual stakeholders. Section 6 SIBD DWP provides measures to ensure continued and wider engagement with stakeholders by the C3 Alliance before and during works.

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Comment Id

Topic/Comment

Recommendation

Response

Again on p.3, it is stated that “The DWP has also been informed by discussions with a representative from the K-Road Business Association and the Street Response Manager at CRLL”. These discussions should be documented and recorded in this SIBD DWP, including the date and a summary of the issues raised/ discussed.

Section 1.2 of the SIBD DWP has been updated with the requested information and feedback inserted at Table 5.3 with respect to comments from the K-Road Business Association.

It would be both useful and good practice if all consultation, feedback and mitigation measures and responsibilities for managing the implementation and monitoring of effects, particularly those with any relation to SIBD is documented in a live central point of reference, say in the CCP or project website, to enable cross-referencing and clear lines of management of effects. I understand that the Project manages a CRM database. It would be positive and welcome addition to openness and transparency if this was adapted via a web-link and made available for public view and reference.

All Project communications will be recorded in the Project’s communication database.

It should be noted that the questionnaire sheets are missing in Appendix C. These need to be inserted.

These are included in the lodgement version of the SIBD DWP and were provided to the Peer Reviewer post receipt of the report.

Having received emailed copies of the questionnaire sheets by CRL, note that a question regarding “What do you consider are the social impact and business disruption impacts on you (and your fellow residents, family and local community) as a result of the project?” is now included in the residential and Body Corp questionnaires. This is welcomed. However, the question should be included in all interview/ questionnaires for purposes of consistency to engage all affected parties on perceived social impact and business disruption effects.

Noted and will be actioned for any future SIBD DWP engagement exercise for CRL.

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Section 8 of the SIBD DWP confirms the complaints procedure to be implemented for the Project. Section 9 of the SIBD DWP confirms on-going implementation actions and monitoring to be undertaken.

Comment Id

Topic/Comment

10)

Recommendation

Response

In a previous SIBD peer review process I had commented on the need for CCP’s to adopt and implement international standards such as the IAP2’s Public Participation Framework to guide and define its consultation and communication activities for the CRL Project.14 This comment still stands. As noted by the CEMP, SIBD DWP and CCP, public liaison and stakeholder communications and consultation are critical to the success of this project. Specific and meaningful consultation and engagement with affected parties in identifying, mitigating and managing potential or perceived effects upon them are also critical. General good practice SIA recognises that communication and consultation is not a replacement for social impact assessment. Moreover, an effective CCP is also a key mitigation measure. Therefore, it is essential that a framework and methodology such as IAP2 is used to determine and design the different types of consultation that will be implemented as a measure to address affected parties’ desires for inclusion and engagement. It is also noted that the Project should engage with projects, events and meetings being held in the community on other interrelated issues (KRoad Business Association, Cross Street Markets and local community planning projects). This should be built into the implementation plan of the SIBD DWP.

Noted and is addressed in the CCP.

On p.10 it is stated that “until the C3 Alliance is in place, affected parties and stakeholders can contact the CRL help desk… for assistance from the CRLL Stakeholder Communication Team or from the CRLL Planning Team in respect of the Project”. This process needs to be reviewed. There is no direct access to the K-Road Project, and the other suffixes are either related to other CRL designations staffed by people who do not have any direct information about K-Road. This is clearly not working for these staff nor a satisfactory process for public/ affected parties wanting to speak directly (24/7) with a member of the Project team for K-Road.

This section has been updated to confirm current information requests should be via the CRLL general query email ( info@cityraillink.govt.nz) or via the contact page on the CRL website (https://www.cityraillink.co.nz/crl-contact).

See International Association for Public Participation (http://www.iap2.org).

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Following mobilisation of the C3 Alliance, a specific K-Road Project suffix will be provided via the CRL help desk (0800 CRL TALK (0800 275 8255)).

Comment Id

Topic/Comment

11)

12)

13)

The management of impacts identified and how they are referenced and managed through implementation strategies.

14)

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Recommendation

Response

On p.12 it states “CRLL has completed negotiations with the owner of Mercury Plaza… for this site to be occupied for the duration of the CRL project works and to demolish the existing structures on the site” (emphasis added). Unclear what is meant by ‘occupied’ and by whom, given that the buildings will be demolished. This sentence requires further clarification or explanation.

The SIBD DWP has been updated to provide the clarity requested. Occupation will be by the contractor to support construction activities.

On p. 3 of the SIBD DWP it states that the “SIBD DWP should be read in conjunction with the CCP”. The CEMP and other DWPs of relevance should also be added to this paragraph, and reference to Section 6 The Implementation Plan should be made.

Section 1.2 of the SIBD DWP has been updated to provide the requested cross reference to the other DWPs. A cross reference to section 6 of the SIBD DWP is not considered necessary.

The economic opportunity/ impact discussion is very broad brush and appears to be a cut and paste from other SIBD DWPs. The SIBD DWP states that the “Project will generate both economic opportunities and impacts… Opportunities exist for the potential increase in patronage of dairies, cafés and food outlets on Karangahape Road being in easy walking distance from the works site”(p.51). Suggest these positive and negative impacts need to be listed and properly assessed in this and all future SIBD DWPs. It should outline the impacts that have been identified (by the author and/ or affected parties) if at all, or the reason why not, as well as the measures to enhance or mitigate these positive or negative effects. For example, I would consider there to be downstream impacts on the potential cost and turnover of residential and business leases as a result of the demolition project, including the redevelopment and construction phases over the life-time of the CRL Project. These potential SIBD impacts should be addressed.

Concerns raised by the author and community are detailed in Section 4.1, Table 5.3 and Section 6.2 to 6.9 of the SIBD DWP. Additionally, Section 8 supports the advice in Section 6.10 of the SIBD DWP.

CRLL’s social outcomes strategy https://www.cityraillink.co.nz/crlsocial-outcomes/ is a relevant and important human, social, cultural and economic impact enhancement measure that should be referenced in the SIBD DWP, as well as implemented as part of the Karangahape Road Demolition Project.

This SIDB DWP has been prepared to address the CRL Designation conditions 61.1 – 61.8 Social. Section 4 of the SIDB DWP provides the information required in respect of CRL Designation condition 61.4.

Comment Id

Topic/Comment

15)

Recommendation

Response

P.31, Table 5.3 Studio Q “The property owner has some queries around whether they will need to be decanted from the property and how their machinery will be removed and/ or protected during the works”. This key point raised does not appear to have been addressed in the mitigation.

Table 5.3 has been updated to confirm that currently there is no requirement for the property owner to vacate their premises. The detailed programme of work for the Project is currently being prepared and will be subject to a SSCNMP and SSCVMP for this property. Should the final recommendation of the SSCNMP and SSCVMP include relocation, the process will be discussed and agreed with the occupier.

16)

17)

18)

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P.32, Table 5.3 “The property owner was concerned with potential damage to the building”. This key point has not been addressed, rather the mitigation talks about effects on the business not on the building.

Table 5.3 has been updated to reflect the process concerning pre-condition surveys.

P.34, Table 5.3 – George Court – can you please indicate how many questionnaires were completed by residents. The feedback also notes that some elderly residents live there. These are vulnerable affected parties and every effort should be made to ensure any impacts upon them as a result of the Project are identified and mitigated if necessary.

Table 5.3 has been updated to confirm the number of questionnaires received.

P.43, Section 6.2 Implementation Plan states “The K-Road Business Association and Cross Street Market each provide important connection and information with the local community and should be central to ongoing communication”. This is an important point. However, there is no further discussion in the SIBD DWP or CCP regarding communication or engagement with the key stakeholders and community networks.

The SIBD DWP has confirmed that engagement has taken place with both the K-Road Business Association and Cross Street Market.

Section 6 SIBD DWP includes provision for ongoing engagement by the C3 Alliance with residential properties.

Section 6 SIBD DWP includes provision for ongoing engagement by the C3 Alliance with these community networks.

Comment Id

Topic/Comment

19)

20)

S.4.5, p.8. Role of the CLG

21)

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Recommendation

Response

It would be beneficial if the members of the CLG, their stakeholder interests and their contact details (invited and those who attend) are included in the SIBD DWP and CCP. From a peer review perspective this group is established by the Designation Conditions to perform and important role in the preparation and implementation and monitoring of this and other plans.

As indicated in this SIBD DWP at Table 5.3, those affected parties who requested involvement in the CLG have been added to the contact list. The SIBD DWP author does not consider that a list of CLG members their stakeholder interests and their contact details (invited and those who attend) are included in the SIBD DWP. A review of CLG for CRL is being undertaken by CRLL in order to have a more diverse membership including residential and business representatives.

According to Table B in Appendix B of the SIBD DWP there has been no feedback from the CLG on the draft SIBD DWP. This is either an omission that needs to be remedied or a signal that the CLG are unable to adequately perform this function.

No member of the CLG or those affected parties who attended the CLG have requested a copy of the draft SIBD DWP and therefore, no comments have been received.

A review of the role and functions of the CLG should be undertaken to improve its relevance and performance as a deliberative forum now and through the implementation stage. This has been acknowledged in Mt Eden Project. It would be beneficial to mention this review and any findings or recommendations included in the implementation section of this SIBD DWP.

A review of the role and functions of the CLG is beyond the scope of the SIBD DWP. A review of CLG for CRL is still being undertaken by CRLL in order to have a more diverse membership including residential and business representatives. Currently, there are no findings or recommendations which can be provided in this SIBD DWP.

Comment Id

Topic/Comment

22)

23)

24) Miscellaneous 25)

Recommendation

Response

It is unclear whether the CLG is appropriately resourced and tasked to undertake its various responsibilities (set out in Condition 7), in particular to be an active conduit - to be the eyes and ears of the community - for communications between other parties in their area and the Project Team. There is no evidence to suggest residents or even local ratepayers and resident’s associations or other interest groups are represented on the CLG, and whether these members have a broad outreach to people in the K-Road area. K-Road Business Association and Cross St Markets are clearly an engaged stakeholder, both requesting that the Project Team utilise their events to talk with local community and users of the area. A specific engagement plan that includes these stakeholders and their networks and intelligence is highly recommended.

Designation condition 7 clearly requires residential representation on the CLG. As indicated in this SIBD DWP at Table 5.3, those affected parties who requested involvement in the CLG have been added to the contact list which include a number of residential parties.

P.20, third paragraph should read “AT is working with the K-Road Business Association to develop targeted engagement with business”.

The SIBD DWP has been updated in this regard.

A reference should be provided to cite the AT/Auckland Council “KRoad Enhancement Project”.

This is provided at Section 3.3.1 of the SIBD DWP.

Has the Project team considered any impacts upon users of the Te Ara I Whiti The Lightpath and Grafton Gully Cycleway? See

The TAP DWP has considered the impact of the Project works on

https://at.govt.nz/media/1973249/auckland-central-city-cyclemap-a4.pdf

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The SIBD DWP has confirmed that engagement has taken place with both the K-Road Business Association and Cross Street Market. Section 6 SIBD DWP includes provision for ongoing engagement by the C3 Alliance with K-Road Business Association and Cross St Markets.

pedestrians and cyclists, including those using the LightPath. The DWP concludes the works will not adversely affect pedestrians and cyclists using this community facility. No amendment to SIBD DWP is required.

Comment Id

Topic/Comment

26)

27)

28)

Recommendation

Response

P.51, section 6.9.1 (b) reference to a “development response plan” lacks any context or detail and is not referenced in the CCP. Given that its use is to “identify measures to manage the impacts on businesses, developed in consultation with affected businesses identified in this SIBD DWP”, there is little assessment regarding its purpose and how this plan will be conducted, including what resources and who with expertise will be developing and implementing it. Further information is required or otherwise it stands as an after-thought.

This SIDB DWP has been prepared to address the CRL Designation conditions 61.1 – 61.8 Social.

P.51, section 6.9.1 (c) – text is missing. This needs to be amended.

Unclear what edit is being requested here as Section 6.9.1 (c) of the SIDB DWP is complete. No change to the SIDB DWP is provided.

A main concerns as a peer reviewer of this and other SIBD DWPs regards the issue of knowing whether implementation and monitoring stated in the SIBD DWP and CCP is carried out and to what effect. For example, whilst it is evident that a number of my recommendations from previous CRL Project SIBDs have informed this document, I am interested to understand what the learnings combined from all projects regarding social impact and business disruption has been since the beginning of the CRL Project. I acknowledge that an ‘annual report for social impact and business disruptions’ is noted in all SIBD DWPs, yet there is no evidence of these annual reports and what they contain, and their influence upon CRL and its contractors’ approach. For example, who writes this report? Does it refer to all projects on an annual basis, or is there an annual report for each project? Where is this report available to the public, interested parties or peer reviewer?

This SIDB DWP has been prepared to address the CRL Designation conditions 61.1 – 61.8 Social.

A similar issue of transparency and accountability to affected parties or complainants is highlighted by the complaints process. It would be beneficial if annual reports and complaints activity are reported to the CLG as an agenda item. However, there is no evidence that this is conducted.

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Section 4 of the SIDB DWP provides the information required in respect of CRL Designation condition 61.4.

Section 4 of the SIDB DWP provides the information required in respect of CRL Designation condition 61.4. Section 7 of the SIDB DWP outlines the monitoring process for the Project DWPs including the SIBD DWP.

Comment Id

Topic/Comment

29)

30) 31)

32)

Consultation and Communications Plan

Recommendation

Response

These issues raise a broader issue regarding the peer review purpose and process. Whilst we have a responsibility to review the draft DWPs, the review loop remains incomplete as there is no stipulated process to review what happens as a result of implementing the CEMP and DWPs. Maintaining accountability throughout the CRL Project, through mid or post-project reviews would be beneficial to supporting CRLs ongoing social licence to operate, not just at the beginning of the project.

Section 7 of the SIDB DWP outlines the monitoring process for the Project DWPs including the SIBD DWP.

CCP Cover page date should be updated to April (not March), as version 1 incorporates feedback from CRL on 8th April 2019.

Noted and the CCP has been updated.

Section 1.3 – reference to Relevant section of DWP where Condition 15.4 (c) is addressed in CCP mentions “N.B: Various persons/groups in this condition are not affected by the specific Project works which are solely Mt Eden based”, is a cut and paste error. The wording should have reference to this Karangahape Road demolition project.

Noted and the CCP has been updated.

As per Condition 28 (e) referenced on p.6 of CCP, Appendix A of the DWP does not include a summary of outstanding issues or disputes raised by parties. If none have been lodged or are outstanding the SIBD DWP should state this.

Currently, there are no outstanding disputes or issues.

Section 8 confirms the complaints process for the Project DWPs including the SIBD DWP.

Section 7 of the SIDB DWP outlines the monitoring process for the Project DWPs including the SIBD DWP. Section 8 confirms the complaints process for the Project DWPs including the SIBD DWP.

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Comment Id

Topic/Comment

33)

34)

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Recommendation

Response

On p.10 of the CCP it reads: “In addition, the SIBD DWP recommends a project kick-off meeting and that a specific project communications plan be developed for residential occupants (refer section 5.2 of the SIBD DWP)”. This appears to be a crossreferencing error as section 5.2 of the SIBD DWP concerns establishing the affected area. Moreover, the SIBD DWP does not specifically mention or provide for this objective, other than to state: “The C3 Alliance Stakeholder and Communications Manager will meet with Body Corporate Committees or individual residents no later than 6-weeks prior to works commencing to agree a project communication strategy for the residential complex or individual property”. If, based on a previous recommendation in the peer review of Mt Eden Demolition by this author, this is the ‘specific project communications plan’ for residential occupants, it is somewhat unsatisfactory as a communications and engagement strategy.

Noted and the CCP has been updated.

Appendix A of the CCP does not include any details regarding the summary of project communication and consultation. This needs to be amended to ensure that consistent cross-referencing to the SIBD and other relevant DWPs is available and up to date. Moreover, I do not think it appropriate that only Utilities, Mana Whenua and CLG feedback is referenced here. A summary of feedback from interviews and questionnaires with property owners, business owners and residents should be included.

Noted and the CCP has been updated.

Appendix C SIBD DWP Interview Questionnaire Sheets

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City Rail Link (CRL):K-Road Demolition Phase of Work – Body Corp Committee Stakeholder:

Property(ies): Date of Interview:

Q1a. How many residential units are there and number of residents?

Q1b. How many of the commercial businesses in the building are tenants of the Body Corp? (Only ask where there are businesses on premises.) -

Where response is none – complete interview using this Questionnaire only

Where business tenants are confirmed, also use Property Owner Questionnaire

Q2a. What is the ratio of owner/occupier to tenanted units?

Q2b. Do units change occupants frequently (6 months – 1 year)?

Q3. What is the demographic of the units?

Q4a. Are many of the residential units occupied during the day? (Where response is none – skip to Q5)

Q4b. Of those residential units occupied during the day, typically who by? (elderly, retired, parent with young children)

Q5a. Is parking provided on-site? (Where response is none – skip to Q5d)

Q5b. How many on-site parks are there?

Q5c. Do you and the fellow residents rely on on-street parking?

Q5d. How many bicycles need daily access to the building?

Q6a. Do residents walk daily to/from the building? (Where response is none – skip to Q7)

Q6b. To/from which direction do most residents walk?

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City Rail Link (CRL):K-Road Demolition Phase of Work â€“ Body Corp Committee Q6c. Is there disability access for residents and visitors or other special parking needs?

Q7. Where are the freight/delivery/loading parking areas?

Q8. Where are your fire exits and assembly areas?

Q9. What information would you like us to provide to you and the fellow residents? In what format?

Q10. What do you consider are the social impact and business disruption impacts on you (and your follow residents, family and local community) as a result of the project? Q11. Do you have any questions for us? (Record below)

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City Rail Link (CRL): K-Road Demolition Phase of Work â€“ Business Stakeholder: Property(ies): Date of Interview:

Q1. Who is your landlord, and do you have contact details for them? (Only ask this question if we have not been able to track down property owner details)

Q2a. What are your business hours of operation? (If 9-5 type business skip to Q3a)

Q2b. What are the shift rota?

Q3a. How many staff need daily access to your business?

Q3b. How many customers need daily access to your business?

Q3c. Is your business a destination or do you rely on passing foot traffic?

Q3d. Which entrance do staff/customers use?

Q3e. Does the business have disability access? Is this for staff and/or customers? (tease out if have staff or regular customers with disabilities)

Q3f. How many other businesses need daily access to your building entrances? (For multi tenanted properties only)

Q4a. Is parking provided on-site? (Where response is none â€“ skip to Q4c)

Q4b. How many on-site parks are there? Where is/are the Egress / Access point (s)?

Q4c. Are these on-site parks reserved for staff or customers? (Tailor question subject on response to Q3b)

Q4d. Do you rely on on-street parking?

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Q4e. How many bicycles need daily access to your building/business? (Where response is none – skip to Q5a)

Q5a. Do many of your staff/customers walk to your business? (Where response is none – skip to Q6a)

Q5b. From which direction do most staff/customers walk?

Q6a How many service vehicles need daily access to your freight/delivery parking areas? (Where response is none required – skip to Q7)

Q6b Where are your freight/delivery parking areas?

Q7. Who might regularly need building access afterhours – e.g. security firms and cleaners?

Q8. Are there particular business activities carried out on-site which would be sensitive to noise or dust?

Q9. Where are your fire exits and assembly areas?

Q10a. Are you planning a major fit out or alterations to your building during 2019? (Where response is none – skip to Q11)

Q10b. What is the nature of the work and estimated duration?

Q11. Do you have any questions for us? (Record below)

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City Rail Link (CRL): KRoad Demolition Phase of Work – Property Owner Stakeholder:

Property(ies): Date of Interview:

Q1. Please confirm the property(ies) you own adjacent the works area?

Q2a. Do you occupy the Property?

Q2b. How many tenants do you have at the Property? (Where response is none and owner occupies building – complete interview using Business Questionnaire) (Where response is none and owner does not occupy building – skip to Q2d)

Q2c. Ask for list of tenants and contact details. (This is to ensure we have correct contact details for all occupiers)

Q2d. How long has the property been vacant? (Where relevant in response to Q2b)

Q2e. When do leases come up for renewal? (Where relevant in response to Q2b)

Q3a. Is parking provided on-site? (Where response is none – skip to Q4a)

Q3b. How many on-site parks are there?

Q3c. Which vehicle entrance/exit do they use?

Q4a. Are you planning a major fit out or alterations to your building during 2019? (Where response is none – skip to Q5)

Q4b. What is the nature of the work and estimated duration?

Q5. Do you have any questions for us? (Record below)

Aurecon | Mott MacDonald | Jasmax I ARUP

City Rail Link (CRL): K-Road Demolition Phase of Work – Residential Property Stakeholder:

Dwelling Unit:

Date of Interview:

Q1a. How many people live in this dwelling?

Q1b. What is the demographic of this dwelling? (Male/Female/Other; Age Group)

Q2a. Do you own the dwelling or are you renting? (If owned - skip to Q3a)

Q2b. When is your lease up for renewal?

Q3a. Is the dwelling occupied during the day? (Where response is no– skip to Q4)

Q3b. Who is typically at home during the day? (elderly, retired, parent with young children)

Q5a. Is parking provided at the dwelling? (Where response is none – skip to Q5c)

Q5b. How many on-site parks are there?

Q5c. Do you rely on on-street parking?

Q5d. How many bicycles need daily access to the dwelling?

Q6a. Do you / others walk daily to/from the dwelling? (Where response is none – skip to Q7)

Q6b. To/from which direction do you/others most walk?

Q7. Is there disability access for the dwelling or special parking needs? Q8. What information would you like us to provide to you about the Project? In what format? Q9. What do you consider are the social impact and business disruption impacts on you (and your fellow residents, family and local community) as a result of the project? Q10. Do you have any questions for us? (Record below)

Aurecon | Mott MacDonald | Jasmax I ARUP

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Aurecon | Mott MacDonald | Jasmax I ARUP

Appendix D Business Support Programme â€“ Example of Business Owner Letter

Aurecon | Mott MacDonald | Jasmax I ARUP

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Aurecon | Mott MacDonald | Jasmax I ARUP

Auckland Office Level 4, Aurecon House 139 Carlton Gore Road Auckland 1023 New Zealand T +64 9 520 6019 F +64 524 7815