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6. Communication Approach
6.1 Strategy Overview: Conversation Locally; Broadcast to Wider Audience
The Link Alliance’s communication and consultation approach will be to engage and inform the primary audience of local residents and businesses who are identified as being either an affected or affected-in proximity party about the Normanby Road early works. This engagement approach will prioritise face-to-face interaction and access to information to ensure affected parties are aware of the early works and associated actual or potential effects.
The wider community will be engaged with through a predominantly online and electronic communication strategy. The key messages for this audience will be advanced communication of changes to road function, to enable informed choice and to ensure travel-related information is readily available.
The Link Alliance recognises the diversity amongst the stakeholders and their level of interest and likely involvement in the early works. While large segments of the community or particular groups have similar interests and issues, there are also specific individuals and groups with unique or individual needs. This includes those from culturally diverse backgrounds.
The Link Alliance will endeavour to fully understand stakeholders and the community, their expectations and communication needs.
The Link Alliance, in co-ordination with CRLL as required, will be responsible for maintaining clear lines of communication between key stakeholder groups and ensuring they are kept fully informed about the early works.
6.2 Communication Tools
The following engagement and communication tools will be utilised during the early works, with a preference for electronic media rather than printed material in keeping with the Link Alliance sustainability goals. They are consistent with the continuous and up to date engagement identified in Section 8.4 of the SIBD DWP (Appendix F of the CEMP).
Table 6-1: Communication tools
Channel Tool Usage/content Audience Distribution frequency
Publications Construction
look aheads E-notices or printed notifications that provide advance notification of the proposed work activities and potential impacts. Notifications will address (as appropriate): • Key project milestones. • Upcoming works. • Activities and the expected impact. • Major complaints. • Feedback. Distribution: via email to all parties identified in Appendix B and any other parties that have
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Directly affected parties, affected inproximity parties and the wider community Monthly
Channel Tool Usage/content Audience
Face to face FAQs and Q&As
Flyers
Directly affected and affected-in proximity parties
CLG meetings registered an interest in the Project. Also, available on CRL website.
Approved responses to frequently asked questions. Distribution: email or CRLL website.
To promote engagement opportunities to business and residential occupiers. Distribution: distributed to parties identified in Appendix C.
Meetings with directly-affected and affected inproximity parties to inform them of the early works occurring outside their business or residence and discuss the details of the early works, proposed mitigation and address any specific concerns.
Mt Eden Community and Business Liaison Group (CLG) meetings to be undertaken on a quarterly basis, or as required. Any material changes to the CEMP or sub-plans shall be provided to the CLG for review and comment. Directly affected parties, affected inproximity parties and the wider community Directly affected parties, affected inproximity parties Directly affected parties, affected inproximity parties
Directly affected parties, affected inproximity parties and the wider community
Distribution frequency
As and when required
As and when required
Prior to construction and then ongoing as required during the works
Every 3 months, or at another frequency lesser agreed by all parties
6.3 Branding and Collateral
All communication materials and signage developed will adhere to the CRLL and Link Alliance Branding Guidelines.
6.4 Identifying and Communicating with Key Stakeholders & Affected Parties
This section sets out the method of identifying affected parties and stakeholders relevant to the Normanby Road Early Works and the communications approach utilised in preparation of this CCP and the SIBD DWP, CEMP, other DWPs and Management Plans required for the early works. The stakeholders and affected parties and their contact details are provided in section 2.3 and appendix B. The Link Alliance is responsible for keeping this list updated during the early works. An overview of the parties affected by the early works is set out below.
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The current key contacts for the property owners, occupiers and businesses directly affected and affected in proximity to the works have been identified during the pre-construction consultation phase are provided in Section 2.3 and Appendix C. Sections 5 of the SIBD DWP (Appendix F of the CEMP) details the methodology adopted for consultation and engagement and for determining the directly affected and affected in-proximity parties. Section 6 of the SIBD DWP details the feedback received from the directly affected and affected in-proximity parties through scheduled meetings and a door knocking exercise.
These persons will be provided with the contact details for the Link Alliance Communications and Engagement Manager, including phone, email, post and website details where they will be able to sign up for information and updates.
6.4.2. Network Utilities
The network utilities that will be impacted by the early works are owned by the following Network Utility Operators (NUOs):
Vector Electricity; Vector Gas; Vector Communications; Chorus; Auckland Council’s stormwater unit (Healthy Waters); and Watercare Services Ltd.
Engagement with the NUOs has been undertaken to inform the design of the early works and will be ongoing during construction, with the objective of ensuring appropriate management of utility assets and the ability to meet operational requirements at all times. Refer to Section 7.2.5 of this CCP for further details.
The Mt Eden Station, Karangahape Station and NAL Connections –Utilities Management Plan which informs construction processes has also been developed through engagement with the NUOs.
6.4.3. Auckland Council Parks Department
The Link Alliance has engaged with the Auckland Council Parks Department regarding works to be undertaken to any trees on public land located within the early works area.
Specifically, the early works will require works within the root zone of the Flame Tree located at the Normanby Road / Boston Road / Nugent Road roundabout (this is scheduled as a Notable tree in the Auckland Unitary Plan), and the removal of 48 trees within private properties.
6.4.4. Heritage New Zealand Pouhere Taonga (HNZPT)
Engagement has been undertaken with the HNZPT Regional Archaeologist in obtaining the Archaeological Authority (Authority No. 2017/793) for the CRL Aotea to NAL (Mt Eden) works. Ongoing consultation with HNZPT will occur during construction works in accordance with the conditions of the Authority, including notifying HNZPT prior to the commencement of works. Refer to Section 7.2.7 of this CCP for further details regarding engagement with HNZPT.
6.4.5. Emergency Services
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The Link Alliance have and will continue to engage with emergency services regarding the early works and potential changes in traffic movements around the work area to inform the preparation of the Transport, Access and Parking DWP. Emergency services engaged with include:
New Zealand Police. Fire and Emergency New Zealand. St Johns Ambulance.
Engagement will be ongoing as required during the works as per Section 7.2.6 of this CCP.
6.4.6. Auckland Transport
The Link Alliance will work closely with Auckland Transport to provide advance notice of key traffic and road alterations in relation to the Normanby Road early works. To date Link Alliance have met with Auckland Transport to discuss closure of the Normanby Road rail level crossing during Easter 2020 and proposed sequencing for the Normanby Road grade separation works. Auckland Transport have stated they will require consultation as part of the Temporary Traffic Management Plan (TTMP) process at least 4 weeks prior to construction.
Ongoing and reoccurring weekly meetings between Link Alliance and key Auckland Transport departments have been set up:
• Auckland Transport Operations Centre (ATOC) –CRL Traffic Management Plan Reviews, including: − nature of proposed road or lane closures, − scheduling of construction activity, − expected network traffic impacts, and − coordination of construction start and end dates with known maintenance activities and/or special events in the area. • Auckland Forecasting Centre (AFC) –CRL Traffic Modelling Reviews, including: − modelling specifications and methodology, − preliminary modelling results and indications, − traffic data requirements, and − coordination of construction planning and staging with future events. The meetings have been attended by Link Alliance transport specialists on an as-needed basis.
6.4.7. New Zealand Transport Agency
Consultation with the New Zealand Transport Agency (NZTA) is being undertaken in accordance with CRL designation Condition 18. Initial approaches have begun with the proposed works presented to NZTA for comment. NZTA has confirmed that the early works will not have any immediate effect on their state highway assets, traffic operations or maintenance activities.
6.4.8. Department of Corrections
The Link Alliance continues to engage with the Department of Corrections, including the entity contracted by Department of Corrections to administer and run the Mt Eden Corrections Facility at 1 Lauder Road. To date, the Link Alliance has confirmed details of the contact person available during
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construction of the early works and during implementation of the temporary traffic management measures which may affect access to and from the Facility. The Department of Corrections has confirmed there is a need to maintain two-way vehicle access to the Facility during the early works and main construction works. The TTMPs will incorporate these requests.
6.4.9. Identifying Additional People Affected by the Early Works
Additional parties or stakeholders affected by the early works have been identified through preconstruction site visits, the preparation of the SIBD DWP, CEMP and other sub-plans. It is anticipated that future parties may also be identified through complaints and enquiries recorded in the CRM system, one-on-one discussions with the community and the media. A full list of consultation undertaken with affected parties is outlined in the SIBD DWP.
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