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Roanoke Annual Report in progress

Page 1


Message from the City Manager

This past year has been one of meaningful progress for the City of Roanoke, as we

continue to deliver high-quality services

while planning for thoughtful, strategic growth.

From infrastructure improvements and public safety enhancements to expanded

community programming and economic development efforts, our team remains focused on meeting the needs of today while preparing for tomorrow This report

highlights the work accomplished across all departments, reflecting a shared commitment to efficiency, innovation, and service.

These achievements would not be possible without the support of our Mayor and City

Council, as well as the professionalism and dedication of our City staff. We remain committed to maintaining the level of service our community expects while

preserving the character that makes

Roanoke unique

We look forward to building on this momentum in the year ahead

Message from the Mayor

ItismyhonortoreflectonanotherremarkableyearintheCityofRoanokewhich wasdefinedbygrowth,connection,andcommunitypride.

Roanokecontinuestobeaplacewheretraditionandprogressgohandinhand. Fromcommunityeventsthatbringneighborstogethertoongoinginvestments thatstrengthenourfuture,whatmakesourcitytrulyspecialisthepeoplewho callithome.Thesupportwesee,fromresidents,businesses,andvisitorsalike, speakstothestrongsenseofcommunitythatdefinesRoanoke.

Iamgratefulforthepartnershipof ourCityCouncil,thededicationofour Citystaff,andthecontinued engagementofourcommunity. Together,wearebuildingafuturethat honorsourpastwhilecreatingnew opportunitiesforgenerationsto come. Thankyouforbeingpartofwhat makesRoanokesospecial.

ScooterGierisch
DavidThompson HollyGray
BrianDarby

Publicworks

ThePublicWorksdepartmentisdedicatedtoensuringthatthe infrastructureofthecityisconstructedandmaintainedtothe higheststandardsinordertoprotectthehealth,welfare,and safetyofthecitizensofRoanoke.Ourgoalistoprovide responsiveandcourteousservice.

2025 Statistics at a Glance PUBLICWORKS

GallonsInflow-737,620,226

GallonsOutflow-718,460,100

GallonsBilled-647,539,800

GallonsFlushed - 63,872,076

FireHydrantsExercised-276

WaterValvesOperated-605

WaterMeterRepair/Replace-77

WaterLeakRepairs-31

WaterSamplesCompleted-1675

BackflowInspections-1065

CustomerServiceInspections-103

SanitarySewerCleaned-71,808'

SanitarySewerVideoInspections-16,831'

SanitarySewerManholeInspections-126

LiquidWasteInspections-321

SewerCollectionSystemRepairs-181

Asphalt/PotholePatch-267,670lbs

Linearfeetofstripingperformed-9,742

SignRepairs/Replacements-379

DrainageIssuesResolved-70

268Linearfeetofsidewalkreplaced

Concretestreetrepairs-15,765sq.ft.

BulkTrashDumpers-458

WorkOrdersCompleted-5412

The Roanoke Parks & Recreation Department is committed to providing trained and knowledgeable personnel prepared to serve our growing community’s needs. We strive to continually improve our organization through the use of innovation, allowing us to provide the highest level of service possible to those in need.

PARKS & RECREATION

Areas of Responsibility

RECREATION PARKS

Parks & Rec Team

Ray McDonald III

Director of Parks & Recreation

Dan Dearborn

Parks Superintendant

Eric Lorenz

Recreation Superintendant

Margie O’Connell

Recreation Center Supervisor

Matt Coker

Aquatics/Athletics Supervisor

Jacob Parker

Senior Center Supervisor

PARKS & RECREATION

Highlights

82 PARKS

PROJECTSCOMPLETED

Replaced playground shade covers

damaged during storm

Enclosed and insulated pump room

Poured chemical pad outside pump room

Re-textured and painted pool deck

Appoxy restroom floors/office floors

Installed new chemical monitoring system at pool

Installed new liquid chemical feeding system at pool

New lifeguard stands at pool

Installed two new pet waste stations

New pool furniture

Installed new CAT 4000 at pool

Installed new metal dugout covers on 4 ballfields

Forensic testing on all light poles

Repainted basketball court at 3 parks

Repaired concrete on splashpad at 2 parks

Added new court lines, nets and sand to volleyball courts

Curb cut parking lot for drainage

Installed new nets on tennis courts

Repainted pavilion

Installed shade cover over splash pad

Installed wind slats on tennis court

Installed new CAT 4000 on splash pad

Installed new LED lights on athletic fields

Repaired concrete at entrance to fishing dock

Forensic testing on all light poles

Restriped parking lots at Main and Rusk

Installed two poles and fixtures along trail under 114 bridge

Repainted park shop

Installed new flooring at park shop

Relandscaped front of Fire Station #1

Relandscaped 299 Monroe roundabout

Repaired irrigation from electical installation

Installed marquee sign at Rec Center

Repainted parking lot at PD

Repainted Lamar parking lot

Replaced dead tree on Oak St

Repainted electrical transformers on Parish in front of Rec

Installed new security cameras at Senior Center

Installed new LED lights and celing tiles in Park shop

Replanted shrubs in medians on Parish

Installed new historical sign at old Litsey bridge on trail

Made repairs on Cade Branch trail

PARKS & RECREATION

Highlights

RECREATIONCENTER VISITORS

9,081

LEAGUEATTENDEES

801

AFTERSCHOOL/ CAMPATTENDEES

RECREATION PROJECTSCOMPLETED

Repainted gym walls

Installed new basketball court floor

1,021 ATHLETICTEAMS

85,511 PROGRAM ATTENDEES

1,495

VISITORS4,337 COMMUNITYPOOL

56 SwimLessons

307 ATTENDEES

VISITORS SENIORCENTER

13,840

913 PROGRAMS

12,939 ATTENDEES

Installed new wall pads

Installed new flooring in offices

Installed new flooring in weight room

Installed new flooring in CAC

Installed new flooring in elevator

Installed new center curtain in gym

New volleyball system

New benches, squat rack, AMT in weight room

Facilities installed new drain on front of building

Installed new flooring in aerobic room

Replaced lobby furniture

Installed new scoreboards in gym

POLICE

Thisyearmarkedasignificantmilestonefor ourPoliceDepartmentaswemovedintoour newstate-of-the-artfacility.This achievementrepresentstheculminationof manyyearsofresearch,planning,and investmentbyourcitizens,CityCouncil,City Management,andPoliceDepartmentstaff. Thenewfacilitystandsasapowerfulsymbol ofourcommunity’sstrongsupportand commitmenttopublicsafety.

Weremaindedicatedtocontinuousgrowth andinnovation.Overthepastyear,we expandedourdroneprogrambylaunchinga DroneasaFirstResponderinitiative, enhancedourAutomatedLicensePlate Readerprogram,andimplementedaCrisis InterventionUnittobetterassistindividuals experiencingcriseswithinourcommunity.

Thankyoufortheopportunitytoserve.We remaincommittedtoprotectingand enhancingthequalityoflifeinour communityaswecarryoutourmissionwith professionalism,integrity,respect,and innovation.

POLICE CRISIS INTERVENTION UNIT

Established in April of 2025, the Roanoke Police Department’s (RPD) Crisis Intervention Unit (CIU) plays a critical role in protecting both public safety and community well-being. The CIU provides response and support to individuals experiencing behavioral health crises, emotional distress, or urgent mental health situations A specially trained law enforcement officer combined with a clinician work side by side to de-escalate high-risk situations, offer immediate assistance, and help connect individuals to the most appropriate mental health resources and support services.

Through compassion, specialized training, and collaboration with local healthcare providers and community organizations, the CIU helps stabilize crises, reduce repeat emergency calls, and ensure that vulnerable individuals receive the care they need. Detective Mike Sciarrillo and Crisis Support Specialist Addie Duck have successfully diverted more than 130 individuals living with serious mental illness from the traditional 911 response system and connected them with appropriate behavioral health services. When appropriate, the Crisis Intervention Unit will utilize jail diversion options for the betterment of the consumer.

The CIU responds to active 911 calls, conducts follow-up visits, facilitates all of the mental health training for sworn and civilian staff, and has also established the RPD’s Peer Support program and Critical Incident Stress Management (CISM) Team. Addie and Mike serve as integral members of the North Tarrant Regional SWAT Team’s Crisis Negotiation Unit, a specialized division trained to handle high-stakes, sensitive situations In this role, they are responsible for communicating with individuals in crisis, working to defuse potentially dangerous encounters, and ensuring the safety of both the public and law enforcement personnel.

Together, they provide a critical bridge between SWAT operations and the communities they serve, helping to resolve tense situations peacefully whenever possible

POLICE COURTS

2025 was a year of significant progress and growth for the Municipal Court.

In December 2024, Amy Bockes joined the department as the new Court Administrator, and during the year, Senior Court Clerk Michelle Stokes was promoted to Court Supervisor The court also filled two vacant deputy clerk positions, along with one newly approved role from the prior budget cycle The department is now fully staffed with three deputy clerks who together bring nearly 30 years of experience

The Municipal Court continues its strong partnership with the Town of Trophy Club, offering steady, high quality service to both Roanoke and Trophy Club residents. In November 2025, the court moved to the new facility on Fairway Drive, giving staff more space and allowing for better accessibility for all visitors.

Staff development continues to be a priority Employees took part in several training opportunities, including youth diversion and juvenile case management programs, New Clerk’s Boot Camp, and annual continuing education events Four of the court’s five clerks currently hold certifications through the Texas Municipal Court Education Center: one at Level III, one at Level II, and two who recently earned Level I

The Municipal Court Clerk Certification Program offered through a partnership between the Texas Court Clerks Association, the Texas Municipal Courts Education Center, and Texas State University supports learning and recognizes clerks who complete three levels of certification Each level requires a detailed exam supported by TMCEC study materials designed to strengthen understanding of court law, procedures, and duties

POLICE DISPATCH

2025 was an extremely exciting year for the Dispatch team!

We started the year strong after Tammy Weatherly's recognition as Civilian of the Year and maintained

that momentum by processing over 28,000 calls for service. Midway through the year, a promotion within dispatch occurred when Patrick Marcum was promoted to the second Senior Public Safety

Dispatcher position. Skyler Hawkins was hired not long after, strengthening both our leadership and staffing capacity. In October, we officially moved into the new Police Department building and a

center designed to be the hub of the building and

community. We instantly tripled our capacity, left

room for future expansion, and increased our

minimum staffing so that nobody ever has to work alone again.

We ended the year with another win and an advancement in our department's capability by starting a new Drone as First Responder

program. This program is the first of its kind for our region and allows us

to remotely send a drone to calls for

service to assist field units with

situational awareness and gather real time information.

We can't wait to see what 2026 and the many years ahead have in store!

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Roanoke Annual Report in progress by Babette Welch - Issuu