Delivery Program 2025-2029 and Operational Plan 2025/2026
‘Niirun Yalawa Awabakal dha Worimi burrai.’
We all sit on Awabakal and Worimi land.
The City of Newcastle (CN) acknowledges its Local Government Area (LGA) sits within the Country of the Awabakal and the Worimi peoples. We Acknowledge that Country for Aboriginal peoples is an interconnected set of ancient relationships. CN acknowledges the custodianship of the Awabakal and Worimi peoples and the care and stewardship they have performed in this place since time immemorial.
“Wunyibu wunyibu warra wunyibu wunyibu gkuuba Aboriginal burrai”. Always was, always will be Aboriginal land.
In recognition of Aboriginal cultural heritage, eight Newcastle landmarks are officially dual-named with their traditional Aboriginal names. These are based on Aboriginal references to the landmarks documented in maps, sketches and geological descriptions dating back as early as 1798:
• Nobbys Head – Whibayganba
• Flagstaff Hill – Tahlbihn
Pirate Point – Burrabihngarn
• Port Hunter – Yohaaba
• Hunter River (South Channel) – Coquun
• Shepherds Hill – Khanterin
• Ironbark Creek – Toohrnbing
• Hexham Swamp – Burraghihnbihng
Enquiries
Why we do the performance report
This report is a statement to our community on our performance against our Delivery Program 2025–2029 and Operational Plan 2025/2026 - Delivering Newcastle 2040.
Under Section 405 of the Local Government Act 1993, councils are required to report on the principal activities outlined in their Delivery Program. This includes both service delivery and financial performance, as part of the broader Integrated Planning and Reporting (IPR) framework
Reporting to our community
The quarterly performance reports and the annual report are the key points of accountability between CN and our community.
Every three months, CN reports on the key activities it has undertaken which contribute to achieving our Delivery Program, Delivering Newcastle 2040 and in the long term our Community Strategic Plan (CSP), Newcastle 2040.
Newcastle 2040 Community Strategic Plan
Newcastle 2040 is a shared community vision, developed as a guide to inform policies and actions throughout the city for the next 10+ years.
To guide us forward, we will focus on four themes that emerged from our shared planning process:
Liveable
• Sustainable
• Creative
• Achieving Together
These themes work together in harmony to deliver our vision for Newcastle as a place for everyone.
In 2024/2025, we revisited Newcastle 2040 to ensure it still aligns with community priorities. The response was overwhelmingly positive, with 84% of survey participants confirming the vision reflects their hopes for Newcastle’s future.
Delivering Newcastle 2040
The Delivery Program is a statement of commitment to the community from our newly elected Council. It translates the community’s visions and priorities into clear actions, and is the primary reference point for activities undertaken by Council during its term of office. It allows Council to determine what is achievable over the next four years, what the priorities are, and how programs will be scheduled.
The Operational Plan (including annual budget) is CN’s action plan for achieving the community's priorities outlined in Newcastle 2040 and the Delivery Program. An Operational Plan is prepared each year and adopted by Council. It identifies the projects, programs and actions that CN will deliver over a 12-month period commencing from 1 July.
How to read our performance report
Why we do the performance report
These pages outline why we do the performance report.
Under Section 405 of the Local Government Act 1993, councils are required to report on the principal activities outlined in their Delivery Program. This includes both service delivery and financial performance, as part of the broader Integrated Planning and Reporting (IPR) framework.
Our commitment to the community
This page summarises our strategic frameworkCommitments, Themes, Priorities, and Objectives, which guide service delivery toward our vision of a liveable, sustainable, inclusive global city. Progress on actions is reported in alignment with this framework.
Action progress
Action progress by Theme, Priorities and Objectives.
The Strategy column indicates actions that deliver against our strategies while the BAU column indicates actions that are business as usual. Actions are reported quarterly using the Red, Amber, Green (RAG) status system, covering the relevant quarter of the 2025/2026 financial year.
Budget overview
A guide on how to read the budget review statement In line with the NSW Government’s Quarterly Budget Review Statement (QBRS) Guidelines, this report includes a formal review of CN’s financial position against its original budget. These new guidelines, released by the Office of Local Government (OLG) in August 2025, are mandatory for all NSW councils from the first quarter ending 30 September 2025. The report provides:
• A summary of actual vs budgeted income and expenditure
• Forecasts to year-end.
• Budget variations and explanations
• Progress on capital works.
Our projected year end result*
July 2025 to June 2026
Our community strategic plan
Newcastle is a liveable, sustainable, inclusive global city
1.1.1
1.1.3
1.1.4
1.1.5
1.2
1.2.1
Liveable
Our neighbourhoods are safe, vibrant and inclusive, with diverse housing and wellplanned spaces that support local living. Public places bring people together, and essential services are always close by. Our city is walkable, well-connected and easy to navigate with safe roads, parking and active transport options.
How we performed
Highlights October 2025 to December 2025
Timely DA assessment: CN continues to exceed the NSW Government’s Statement of Expectations for DA assessment processing times (78 days), achieving an average of 65 days to 31 December (League Table).
Art Gallery preview: The 19 December preview unveiled more than $30 million in iconic Australian artworks in the fourth new exhibition space and marked the return of Friday Night Sounds.
Key cycling projects: CN is progressing multiple cycling projects, including the Lambton Cycleway (Stage 1), Jesmond Cycleway (Stage 1), Parkway Avenue roundabout safety upgrades for cyclists, and the Richmond Vale Rail Trail tourist shared path (Stage 1).
Parking meters: CN has transitioned all parking meters to cashless operation and refurbished 50% of the fleet with new-generation meters.
Local Streets Plan: Council endorsed the Local Streets Plan to be placed on public exhibition. This is the fourth plan within the Transport Program and sits alongside the Parking Plan, Cycling Plan and Walking and Mobility Plan.
Strategy: Public exhibition of the Thematic History concluded and submissions are being reviewed.
Merewether Surf Club: CN upgraded the surf club by replacing the roof to improve its slope and drainage, installing new gutters, overflows and downpipes, upgrading essential electrical services, repairing windows and the eastern façade, and improving the internal fitout.
in iconic Australian artworks unveiled in the opening of the fourth new Art Gallery exhibition space
$30 million number of DA applications lodged 239 $164 million value of DAs approved this quarter
Local Streets Plan
endorsed by Council for public exhibition
number of DA applications determined 68.60 days 100% 267
gross net determination time for DAs (days) parking meters transitioned to cashless operation
Merewether Surf Club Maintenance Works
Image: The surf club’s new roof and supporting structure, built with an improved slope and upgraded drainage, including new box gutters, overflows and downpipes.
Heritage
Action progress
1.Liveable
1.1
1.1.1 Create and maintain vibrant, inclusive and well-designed public spaces
Develop and implement asset management processes, incorporating inspections, maintenance and renewal programs, to guide the delivery of services for built and civil infrastructure
Deliver building trade services to maintain highquality facilities and assets that meet service level standards
Launch and operate within a newly expanded world-class Newcastle Art Gallery
and Facilities
and Facilities
Provide community centres, halls and seniors centres for use by the community Community and Recreation
Deliver a high standard of development outcomes for the built environment, including efficient determination of applications Planning and Development
Provide and maintain active and passive open spaces to promote the wellbeing of the community
Continue to plan and deliver City Centre Revitalisation Program
Continue to deliver Local Centres Public Domain Program
Continue to deliver Coastal Revitalisation Program
Provide venues and spaces for hire by the community
Deliver new and renewed parks and recreation facilities that prioritise inclusivity, health, wellbeing, safety and liveability
Plan and manage community land as per legislative requirements
Plan parks and sport and recreation facilities that support inclusivity, health and wellbeing, safety and liveability
Participate in government planning reform and implement required changes to internal processes
Implement and deliver actions in the Broadmeadow Place Strategy
Carry out renewal and maintenance of assets and facilities to ensure they are fit for purpose
Deliver new and renewed parks and recreation facilities that prioritise inclusivity, health, wellbeing,
Ensure operation of Civic Theatre meets conservation goals and is legislatively compliant
Prepare Heritage Strategy
Ensure operation of heritage assets (City Hall and Civic Theatre) meets conservation goals and is legislatively compliant
and Recreation
Office
Office
Office
and Recreation
and Recreation
and Recreation
and Development
and Development
Deliver graffiti and vandalism rectification
Deliver
Deliver services to maintain high-quality public amenities that meet service level standards
Deliver cleaning and security services to maintain high-quality facilities and assets that meet service level standards
Strengthen CN's crisis and emergency management capabilities
Carry out ranger services including a broad range of legislative compliance activities, including patrols, inspections, investigations and education, to protect public safety, the environment and public amenity
Provide humane animal services, including education of the community and enforcement of regulations, and operation of a management facility
Deliver maintenance, renewal and upgrade of stormwater infrastructure to meet service level standards
and Regulation
1.2.3 Implement effective parking strategies
Undertake a program of compliance activities including inspections, approvals, investigations and education to maintain public health, environment and safety within private and commercial operations
and Regulation
Deliver compliance and building certification services to ensure public safety, amenity and legislative requirements are met Planning and Development
1.2 Safe, active and linked movement across the city
1.2.1 Develop accessible, connected cycleways and pedestrian networks
Deliver improvements to existing infrastructure to accommodate better pedestrian connectivity and accessibility across the LGA’s network of footpaths, shared paths and cycleways
Undertake planning based on data-driven projections and manage effective delivery of investment in transport infrastructure in alignment with strategic goals under the Transport Program (Parking, Pedestrian, Cycling, Traffic Management)
Upgrade, expand and connect cycling facilities (in accordance with the Safe System approach), including shared paths, dedicated cycleways, bike parking and on-road provision
1.2.2 Maintain safe and efficient road networks
Construction and Maintenance
Transport and Regulation
Transport and Regulation
Deliver routine inspection and condition assessment programs for civil infrastructure, informing maintenance and renewal requirements
Develop and implement road rehabilitation and resurfacing programs to meet identified levels of service
Deliver Capital Works Program for civil infrastructure renewal and replacement in line with nominated targets for roads and drainage assets
and Facilities
and Facilities
Construction and Maintenance
Assist Transport for NSW in the maintenance and asset renewal of regional and state roads to create and enhance welcoming entrances to the city Civil Construction and Maintenance
Maintain roads and footpaths in accordance with the Citywide Maintenance Plan to ensure a safe, connected, and functional local road network throughout the city
Construction and Maintenance
Deliver objectives of the Parking Plan 2021 and enforcing legislation related to parked vehicles, as delegated to CN under the Roads Act 1993 and Local Government Act 1993.
Manage all areas with on-street parking restrictions, including paid parking areas, assets, services and signage, and undertake a strategic approach to paid parking elements, rates and innovation in smart parking
1.2.4 Strengthen active and public transport connections and services
Transport and Regulation
Transport and Regulation
Develop and implement transport stop renewal and upgrade program Assets and Facilities
Develop and promote effective traffic and transport management, information and strategy, including coordination with transport stakeholders on strategic transport outcomes and promotion of modal shift and active transport
Transport and Regulation
CN unveiled iconic Australian artworks valued at more than $30 million during the opening of the fourth new exhibition space in the expanded Newcastle Art Gallery.
Sustainable
Our environment supports our community, economy, health and wellbeing - it’s at the heart of everything we do. Our city takes action on climate change, working towards net zero emissions and building resilience in our community, infrastructure and natural spaces. We protect and enhance our green and blue networks while transforming our city through circular economy solutions.
How we performed
Highlights October 2025 to December 2025
Solar Neighbourhoods program: The program closed on 30 November, with 170 households committing to install 1,210 kW of solar (2,721 panels) and 2,425 kWh of battery storage, representing over $4.2 million invested in renewable energy by the local community.
Biodiversity and greening programs: 3,800 people engaged with biodiversity and greening programs, including street tree species selection (63 residents), Greening Toolkit participation (12 residents), a Native Bee Workshop (40 attendees), and the October Breakfast with the Birds event (21 attendees), among other events.
Bar Beach dune remediation: CN completed short-term remediation works to address erosion threatening dune stability at Bar Beach.
Southern Beaches Coastal Management Program: CN undertook eight weeks of community engagement (29 September–24 November 2025) on seven coastal management options for the Bar-to-Merewether Beach embayment, including nine drop-in events attended by more than 800 people, 11 presentations, and engagement with 150 secondary students. Social media reached 114,885 people and approximately 1,400 submissions were received.
Vegetation mapping: CN completed updated vegetation mapping using field surveys, aerial photography and GIS analysis. This work informed draft biodiversity corridor mapping to support proposed blue-green projects.
Hexham Woodberry Swamp Flood Study: CN completed phase one community consultation, receiving 169 responses.
urban invasive species inspections between July-December 2025
63
111
weed treatment activities were conducted between July-December 2025
170
1,400
900 people have got up close and personal with our native wildlife during our critter encounters and Blackbutt between July-December 2025 submissions received on the coastal management options for Bar-toMerewether Beach embayment
538 5912 34,084
households committed to install solar panels as part of the Solar Neighbourhood Program
residents participated in street tree species selection for the autumn planting program
16,690
tonnes of waste collected
customers to Summerhill Waste Management Centre bulk waste and illegal dumping collections made between October-December 2025
Short-term remediation work and Bar Beach was completed. Image: Heavy machinery was used to scrape sand from the lower part of the beach and deposit it closer to land to support and accelerate the natural process of sand accumulation.
Action progress
2.1.1
Deliver priority actions from the Climate Action Plan
Finalise and deliver priority actions from Climate Risk and Resilience Action Plan
Finalise and deliver priority actions from Electric Vehicle and Low Emissions Transport Plan
Deliver Empowering Newcastle community climate action program
Deliver a sustainable procurement program
and Sustainability
and Sustainability
and Sustainability
and Sustainability
and Sustainability
Improve our knowledge of the risks of climate change on our urban and natural environments and our community
and Sustainability
2.2
2.2.1
Review and update natural asset registers to support improved strategic and operational planning
Deliver coastal management program for Newcastle LGA
Implement priority actions from the Hunter Regional Strategic Weed Management Plan
and Sustainability
and Sustainability
and Sustainability
Deliver bushfire risk management program for Newcastle LGA
Finalise and deliver priority actions from the Blue Green Grid Action Plan
2.2.2
Deliver recreational and educational opportunities and expand community learning at Blackbutt Reserve
Deliver street and park tree replacement program to expand the city's urban forest, including the integration of climate-resilient species
Finalise and deliver priority actions from the Urban Forest Action Plan
2.2.3 Support transition to water-sensitive city
Partner with external stakeholders to implement stormwater management and water quality improvements across the city
Finalise and deliver priorities from the WaterSensitive Cities Action Plan
Deliver flood risk management program for Newcastle LGA
2.3 Circular economy
2.3.1 Design out waste and promote resource recovery and reuse
Achieve zero harm to the environment by reducing pollution, adopting a regenerative approach and treating materials as valuable resources
Raise awareness about waste reduction and diversion, empowering the community to understand the value of discarded materials and encouraging sustainable waste management practices
2.3.2 Support local supply chains and sustainable procurement
and Sustainability
and Sustainability
and Sustainability
and Sustainability
and Sustainability
and Sustainability
and Sustainability
and Sustainability
Showcase local suppliers and support the circular economy with 85% of menu items from within the catchment of the Hunter Joint Organisation
Ensure the works program will incorporate local suppliers and sustainable procurement where financially responsible
250,656
Creative
Our city is vibrant, inclusive and creative - a destination known for culture, heritage, entertainment and innovation. We embrace opportunities in jobs, education and the economy while celebrating multiculturalism, Aboriginal culture, diverse communities and the arts. Locals and visitors come together for events and cultural experiences, fostering a strong sense of community. Newcastle thrives on partnerships that enhance opportunities and attract people to live, play and invest in our city.
How we performed
Highlights October 2025 to December 2025
Civic Theatre: The theatre delivered 69 shows, including two locally produced musicals (Mamma Mia and Kinky Boots), a sold-out Carl Barron performance, and international touring productions such as Here You Come Again, the Dolly Parton musical.
New Annual: The 2025 festival was a success, with increased visitation and ticket sales and significant positive feedback from the community.
Museum Science Week: CN delivered an expanded STEM program for Science Week, including a keynote series by Adam Spencer.
Down the Park Youth Event: The inaugural free event attracted an estimated 600 young people with skate competitions, art workshops and live music featuring Triple J Unearthed artists Charlie Farmer and Trophy Wyfe.
Playground opening: CN opened a new playground and half-court basketball space at Beauford Avenue Reserve, Maryland, and completed a refreshed playground at Stockton Swimming Centre ahead of the season. Work is progressing on upgrades at Morpeth Road Reserve, Waratah.
Pools: All five pools opened for the season, with Wallsend, Mayfield, Stockton and Beresfield offering $2 entry.
Sand grooving program: CN commenced the sand-grooving program to better equip ten sporting fields across Newcastle to handle wet weather. This cost-effective drainage solution enhances the playing surface without major reconstruction.
Creek Road sporting precinct: More than 120 submissions were received from sporting associations, clubs and individuals during the public exhibition period for the Creek Road sporting precinct, with over 90% in favour of the draft concept plans.
87 shows
delivered as part of the New Annual Festival
50,000
estimated attendees at the New Annual Festival
visitors to Newcastle Museum between October-December 2025
12,475
42,856 physical library loans
visitors to Newcastle Art Gallery between OctoberDecember 2025
3,476
attendees at Art Gallery program and events between October-December 2025
134,631
1,223
attendees at Museum and Libraries programs between October-December 2025
74,405
attendees at live performance at the Civic Theatre between October-December 2025
19,271
attendance across all five pools to December 2025 Fort Scratchley visitation numbers between OctoberDecember 2025
Local artist Ken O’Regan guides participants through creative activities during the Make N Do workshops at Newcastle Museum.
Action progress
3.Creative
3.1 Vibrant and creative city
3.1.1 Plan, support and deliver vibrant events and programs
Coordinate fair and equitable licensing of public spaces with positive customer experience
Deliver Event Sponsorship Program and Strategic Events Partnership Program to create vibrant spaces for community and visitors and support Newcastle's visitor economy
Deliver Major Events Programs including New Year's Eve and Anzac Day
Deliver New Annual, CN's flagship arts and cultural event
Develop and deliver an updated Events Plan aligned with the Destination Management Plan (2021–2025)
Attract events to City Hall that are multi-day conferences/events originating from outside of the LGA
Present the best of international, national and local live performances across a broad arts spectrum
Provide a vibrant annual program of public engagement and education initiatives
Celebrate the nationally renowned permanent collection of Newcastle Art Gallery
3.1.2 Position Newcastle as a premier destination
Strategically enhance the connection of the Gallery to our unique NSW location and communities
Increase awareness of Newcastle as a premier regional business events destination and secure high-yielding business events that support Newcastle's visitor economy
Support the tourism industry to enhance visitor experience in Newcastle
Develop a Masterplan for Stockton Beach Holiday Park that promotes Newcastle's tourism and visitor economy and ensures financial sustainability
Services
Services
Gallery
3.1.3 Foster cultural vibrancy and creativity
Enhance and expand cultural collections through the acceptance of relevant heritage material, ensuring adherence to relevant policies and procedures
Maintain community access to physical and digital cultural collections for research, entertainment and education
Manage, conserve and digitise cultural collections, ensuring adherence to relevant policies and procedures
Deliver engaging, diverse and inclusive programs that support, connect and reflect our community
Develop and deliver a program of permanent, travelling, temporary and community exhibitions for and about Newcastle
Provide sector development support for Newcastle and the Hunter Region's network of volunteer and community-initiated museums, historical societies and Keeping Places
Deliver cultural activities of community benefit through Civic Theatre collaboration with internal CN stakeholders
Present an accessible and inclusive range of lowcost activities to build new audiences
Plan and develop a bold new program of temporary exhibitions celebrating local, national and global artists
3.2 Opportunities in jobs, learning and innovation
3.2.1 Provide inclusive learning and employment opportunities
Deliver high-quality childcare and early childhood education services to families in Beresfield and surrounds that are responsive, fit for purpose, and meet legislative and statutory requirements
Facilitate and support projects and programs that prioritise equality in employment, skills and digital access
Create and improve digital experiences and focus on Science, Technology, Engineering and Maths (STEM), and Robotics to provide inclusive access and exposure to current and future technologies
Establish a fully resourced virtual library and seamless online membership experience
Provide access to technology and Wi-Fi for research and recreation to increase participation in a digital society and reduce social isolation
3.2.2 Grow our local skills base
Deliver economic and workforce development programs and resources at our Libraries to improve employment and productivity outcomes
3.3 Connected and fair communities
3.3.1 Support strong social and cultural connections
Deliver active and health-related programs that improve physical, mental and spiritual wellbeing while building community resilience Community and Recreation
Facilitate and support projects and programs that improve access to affordable, sustainable and inclusive services, housing and facilities
Community and Recreation
Facilitate and support projects and programs to build strong social and cultural connections, enhancing access to community activities, events and gatherings Community and Recreation
Provide cemetery operations and management in Minmi, Stockton and Beresfield that comply with industry standards Community and Recreation
Govern and support Grants and Sponsorship Program and support grant governance across the organisation
3.3.2 Celebrate diversity and champion inclusion
Execute the actions outlined in the Disability Inclusion Action Plan 2022–2026 and initiate the review process to inform the development of the 2026–2030 Disability Inclusion Action Plan
Deliver improvements that are focused on inclusion
Design and deliver member-responsive, diverse, entertaining, innovative and educational library collections
Implement Inclusion, Diversity and Equity Strategy (2022–2025)
Develop and Implement an Aboriginal Empowerment Strategy
and Recreation
3.3.3 Promote and support active and healthy communities
Promote water safety awareness that supports community wellbeing and continue to develop and deliver initiatives to increase awareness
Provide aquatic facilities to meet community needs and align with industry requirements
Support safe use of beaches and baths through professional lifeguard services
Provide and maintain sportsgrounds and supporting services to appropriate standards that meet community needs
3.4 City-shaping partnerships
3.4.1 Optimise city opportunities
Develop and maintain a digital platform aimed at raising the profile of Newcastle's economic development opportunities
3.4.2 Advocate and collaborate across government, industry and business
and Recreation
Community and Recreation
Community and Recreation
Community and Recreation
and Culture
and Culture
Beauford
Achieving Together
Our people collaborate, share ideas and co-create positive change for our organisation and city. We foster a culture of trust and understanding, where honest conversations empower our team, customers and community. We value diverse perspectives and always deliver on our promises. Our strength lies in growing our capability to meet community needs and continuously improve our services.
How we performed
Highlights October 2025 to December 2025
Annual Report: Council endorsed the 2024–2025 Annual Report and CN’s first-quarter performance results in November 2025.
New customer request forms: CN introduced new forms across a wide range of services to simplify community interactions and support improved response timeframes.
‘We’ve Got This’ brand campaign: Phase two of the marketing campaign continued to highlight CN’s services and places with content on internal and organic social channels focused on libraries, rangers and inland pools.
Future Fund: CN purchased an 8.64-hectare industrial landholding in Sandgate under the Future Fund to secure long-term infrastructure and service needs.
347
total customer requests between OctoberDecember 2025 responses to the Customer Service Survey between October-December 2025
22,685 69% of customers were satisfied with their experience with CN requests submitted selfserve via Webforms 63%
365,299 3,605
visitors to the CN website in December 2025
e-Newsletter subscribers in December 2025 (YTD)
60
compliments received through feedback submissions between October-December 2025
33 358,956 4,034,518
% of customer interactions resolved by the chat bot at December 2025
social media reach on the CN corporate channels in December 2025
number of social media followers across all CN platforms in December 2025
Rail Bridge Row Affordable Housing: Council endorsed the proposal by Home in Place as the notfor-profit community focused provider to partner with CN in the delivery of the affordable housing project.
Health and Wellbeing Showcase: A showcase for staff was held as part of National Safe Work Month.
An artist's impression of the proposed affordable housing project at Rail Bridge Row.
Action progress
4.Achieving Together
4.1 Inclusive and integrated planning
4.1.1 Ensure financial sustainability
Operate commercial function and event venues to full capacity and maximise profit
Increase ticket sales and optimise financial returns, including through the use of a range of commercial models for venue hires and partnerships
Lead prudent, proactive and sustainable financial management across the organisation that ensures a positive financial legacy
Provide effective management of investment portfolio to maximise return within our policy and risk framework
Ensure rates and charges for the financial year are levied and collected in accordance with relevant legislation, while also incorporating rates assistance provisions
Ensure timely and accurate management of accounts payable, stores and logistics, purchasing procedures, and financial authorisations to provide both internal and external customers with a high level of service
Build a resilient, sustainable business for the future through long-term planning, responsible decisionmaking, and maintaining financial security
Seek and secure grant funding to support CN's objectives, ensuring alignment with the community's vision and priorities outlined in Newcastle 2040
Manage lease obligations (both financial and nonfinancial) for prudent financial outcomes
Coordinate the maintenance and renewal of CN assets, to maintain or extend the life of assets
Ensure strategic property projects are feasible by thorough due diligence, options and feasibility analysis
Facilitate all transactions relating to CN's land interests in accordance with legislation and policies
Finance, Property and Performance
Finance, Property and Performance
Finance, Property and Performance
Finance, Property and Performance
Finance, Property and Performance
Finance, Property and Performance
Finance, Property and Performance
Finance, Property and Performance
Finance, Property and Performance
Staff celebrated the end of the year alongside CEO Jeremy Bath and Councillors
Former Lord Mayor Ross Kerridge congratulates Carol Duncan OAM on being named the Freeman of the City
4.1.2 Strengthen our integrated planning and reporting
Ensure the successful execution of the Integrated Planning and Reporting Framework through strategic, inclusive and collaborative planning and reporting processes across the organisation
Review the Local Strategic Planning Statement and facilitate the delivery of actions
Undertake a Service Optimisation program per OLG guidelines to ensure our services align with best practices and community service level expectations
4.1.3 Developed a skill and engaged workforce
Implement Employee Value Proposition actions to enhance attraction and retain top talent in a constricted market with the right fit to Living & Leading the CN Way and our IDE Strategy
Deliver information to the community to enable active participation in CN's decision-making process
4.2 Trust and transparency
4.2.1 Foster genuine community engagement
Deliver best practice engagement that is inclusive and accessible and builds trust in the process
Provide important and relevant updates to stakeholders regarding development, planning and regulation
Ensure delivery of engaging communications and promotional campaigns to promote services and offerings
Deliver information to the community to enable active participation in CN's decision-making process
Finance, Property and Performance
Planning and Development
Finance, Property and Performance
4.2.2 Shared information and celebration success
Foster a positive reputation, improved trust and community goodwill through effective management of the CN brand
Develop and implement communication campaigns using a range of channels and media to support the achievement of strategic priorities
Identify high-risk projects and ensure strategic communication and stakeholder management plans are in place to manage risks to reputation
Maintain and deliver best practice information management including access, storage, and release of information Legal and Governance
Encourage community use of parks and facilities to improve health and wellbeing through various promotional channels Community and Recreation
Increase transparency and accessibility of planning, transport and regulation matters to the community
Facilitate community engagement to provide transparency and collaborative decision-making on planning and environment matters
Identify process improvements to optimise processing timeframes and continue to improve the customer experience for the community
Continue to provide high-quality, responsive customer service delivery to the community via phone, digital and counter channels
Design customer-centred experiences, digitised services and ways of working to empower customers and employees Customer Experience
Deliver ongoing best practice improvements and embed the Corporate Governance Framework
Optimise and extend information security operations to manage and audit IT governance and meet legislation and regulatory compliance requirements
Deliver complaints-handling management and reporting
Enhance the Voice of the Customer Program to drive actionable feedback while delivering regular, impactful communications to stakeholders, both internal and external, about customer experience improvements and satisfaction metrics
4.2.3 Deliver a trusted customer experience
4.3.2 Encourage innovation and continuous improvement
Provide timely advice and representation in high-risk legal matters supporting the delivery of strategic objectives
Develop and maintain high-quality customer experiences and satisfaction at the Museum and our libraries
Drive cost savings and improve customer service levels through growth in the use of electronic rates emailing platform
Manage CN's privacy management obligations
Deliver a portfolio of projects and initiatives to support ongoing transformational improvement for customers, our organisation and our employee experience
Ensure governance and due processes are applied to all Planning and Environment operations
Optimisation of customer service to meet community needs and standards in relation to planning and environment matters
Provide support for Council secretariat services and Councillor Professional Development
Provide an exceptional visitor experience for all customers and stakeholders
4.3 Collaborative and innovative approach
4.3.1 Build a collaborative organisational culture
Support delivery of Capital Works Program through the provision of survey, design, planning, project and program management
Deliver and manage internal audit engagements in alignment with the Internal Audit Charter, ARIC Charter and Forward Internal Audit Plan, ensuring compliance with applicable Internal Audit Standards and legislative requirements
Deliver centralised marketing services to assist internal clients in achieving their commercial and community objectives
Develop and deliver a digital marketing strategy that improves the promotion and measurement of marketing campaigns, corporate website content and CN social media channels
Strengthen our workplace culture
Contribute to a collaborative organisation through face-to-face interactions and identifying opportunities for adding value within CN
and
Property and Performance
and Governance
and Governance
and Governance
Manage, improve and refine fleet assets through strategic planning, data-driven decision-making, alignment with CN's sustainability goals and legislation, to meet service requirements
Maintain and service operational fleet and plant assets that support the needs of the organisation in delivering services to the community
Further develop in-house agency providing marketing, digital and creative costed services to enhance effectiveness, improve strategic outcomes and deliver creative solutions
Put the customer at the heart of CN marketing with insight-and-data-driven decision-making
Pursue best practice service delivery through a process of continuous improvement and investments in technology
Deliver digital transformation of CN services by leading the development of platforms and processes to maximise the benefit of digital investments
Develop and deliver a unified spatial digital twin that integrates a 3D city information model, open and shared data, and real-time IoT sensor data to support city initiatives and decision-making Information Technology
Support workforce agility and effectiveness through the improvement of systems, processes and procedures
and Culture
Deliver ongoing best practice improvements and embed the Enterprise Risk Management Framework Legal and Governance Deliver high-quality services to our customers by continuously improving our systems and processes
Implement health and wellbeing initiatives that are evidence-based, accessible, person-centred and reduce risk of injury or illness
Enhance the data platform to improve self-service capabilities and support an uplift of data literacy to enable a data-driven culture where insights actively inform decision-making, planning and service delivery, and improve city outcomes
Establish safety and recovery at work metrics to support decision-making and resource allocation
and Culture
Information Technology
and Culture
and Culture
Quarterly Budget Review
Purpose of the Quarterly Budget Review Statement (QBRS)
In line with the NSW Government’s Quarterly Budget Review Statement (QBRS) Guidelines, this report includes a formal review of CN’s financial position against its original budget. These new guidelines, released by the Office of Local Government (OLG) in August 2025, are mandatory for all NSW councils from the first quarter ending 30 September 2025. The report provides:
• A summary of actual vs budgeted income and expenditure
• Forecasts to year-end
Budget variations and explanations
Progress on capital works
Together, these updates ensure transparency, accountability, and alignment with our community’s vision for a liveable, sustainable, inclusive global city.
Report by Responsible Accounting Officer for the quarter ending 31 December 2025.
The following statement is made in accordance with Clause 203(2) of the Local Government (General) Regulations 2005.
It is my opinion that the Quarterly Budget Review Statement for Newcastle City Council for the quarter ended 31 December 2025 indicated that Council’s projected financial position at 30 June 2026 will be satisfactory at year end, having regard to the projected estimates of income and expenditure and the original budgeted income and expenditure.
Signed: ____________________________ Date: 16 February 2026
Name: Scott Moore
Councillor Jenny Barrie, Deputy Lord Mayor Charlotte McCabe, Newcastle Art Gallery Director Lauretta Morton and Councillor Mark Brooker. The group is pictured holding a copy of the limited-edition publication Iconic Loved Unexpected – Newcastle Art Gal ery Collection, which will be gifted to Ube City during the upcoming delegation.
City of Newcastle
Acting Responsible Accounting Officer, City of Newcastle
City of Newcastle’s Climate Change & Sustainability Program Lead Lexi Crouch, resident Luke York and Lake Macquarie City Council’s Sustainability Engagement Coordinator Zoe Johnson with the new battery (L to R).
How to read your Quarterly Financial Overview
QBRS Financial Overview
City of Newcastle
Budget review for the financial quarter ended 31 December 2025
1. Approved changes – Review – Q1
These are the changes for Q1 that were approved by a previous council resolution. The original budget amount plus the approved changes determine the revised budget in this QBRS.
2. Revised budget
This figure is the original budget plus prior quarter approved changes.
3. Recommended changes for council resolution
Any change to the budget must be approved by council. By resolving to accept this QBRS, Councillors are approving the recommended changes.
4. Projected year end result
This figure is the revised forecast position of the fund at financial year end. The projected year end result is the original budget plus the approved and recommended budget changes.
*Water and sewer funds are not relevant to CN.
The Consolidated Fund is the combination of the General, Water and Sewer funds. Some councils do not provide water or sewer to their communities. 1 7 8 2 3 4 5 6
5. Variance
This column shows the variance between the original adopted budget and the revised projected year result. Councillors should be aware of the reasons behind the variance.
6. Actual YTD
Actual year to date is the result from 1st July up until the end of the quarter being reported.
7. Internal allocations and unallocated reserves
Internal allocations and unallocated reserves demonstrate the level of liquidity of Council. Specifically, the Council’s ability to cover short term liabilities such as employee entitlements.
8. Capital
The capital overview should inform council as to whether the capital works program is on track to deliver programs outlined in the IP&R documentation.
The funds are reported separately to ensure council, and the community have a clear picture of how the respective infrastructure and service delivery streams are performing – independent of councils broader (consolidated) account.
QBRS Financial Overview
City of Newcastle
Budget review for the financial quarter ended 31 December 2025
CN is forecasting that its net
Income and Expenses Budget Review Statement
City of Newcastle
Budget review for the financial quarter ended 31 December 2025 Consolidated Fund
and
The December quarterly review recommends an increase of $5m in income from continuing operations comprising of:
$2.1m increase in revenue from Rates and Annual charges from recent subdivisions and registration of strata plan units within the CBD.
• $0.7m increase in revenue from User Charges and Fees including revenue from Civic Theatre performances and venue hire, parking meters, partially offset by decline in
• $1.9m increase in revenue related to reimbursements for utility infrastructure relocations and royalty payments related to landfill gas extraction.
The December quarterly review recommends a decrease of $19.7m in expenditure (excluding depreciation) consisting of:
• $3.3m reduction in employment expenditure including a reduction in the operational cost of CNs Capital Works Program.
• $11.7m reduction in materials and services predominantly related to the reduction in the operational cost of CNs Capital Works Program.
• $0.9m increase in borrowing costs which represents the unwinding of the discount for Waste Provisions. The unwinding of a discount on a provision is the process of increasing the provision's carrying amount in each reporting period to reflect the passage of time, as it moves from its present value towards the larger, future settlement amount. This periodic increase is recognised as a finance cost or borrowing cost in the profit or loss, representing the interest that accrues on the obligation. Essentially, it accounts for the time value of money by adding back the estimated interest expense each year.
$5.5m reduction in net loss on disposal from assets.
The December quarterly review recommends an increase of $24.7m in Depreciation, amortisation and impairment. This relates to anticipated increases in depreciation for Infrastructure, Property, Plant &
Capital Budget Review Statement
City of Newcastle
Budget review for the financial quarter ended 31 December 2025
Cash and Investments Budget Review Statement
City of Newcastle
Budget review for the financial quarter ended 31 December 2025
S7.4 Planning agreements
S64
Developer Contributions Summary
City of Newcastle
Budget review for the financial quarter ended 31 December 2025
Notes
All developer contributions received are to be disclosed, and distinguished as cash or non cash. Recognition occurs when council gains control over the asset (cash or non cash).
Councils have obligations to provide facilities from contribution revenue levied on developers under the provisions of s7.4,s7.11 and s7.12 of the Environmental Planning and Assessment Act 1979. Developer contributions may only be expended for the purpose for which the contributions were required, however council may apply contributions according to the priorities established in work schedules for the contribution plan.
Works Program Summary
City of Newcastle
Bar Beach to receive dune remediation ahead of long-term solution. Photos of the current erosion at Bar Beach.
Glossary
ABS Australian Bureau of Statistics.
ADVOCACY The act of speaking or arguing in favour of something, such as a cause, idea or policy. In the context of the Strategic Priorities it refers to another sphere of government or organisation delivering a service or outcome for the city.
BAU Business as usual.
BOCE This refers to the Business Operations and Customer Excellence Service Unit
COMMUNITY LAND Land classified as community land must be kept for use by the general community. All community land must be regulated by a Plan of Management, which may apply to one or more areas of land.
CN City of Newcastle.
CROWN LAND Land is land that is owned by the NSW Government but managed on its behalf by Council.
CX STRATEGY Our plan for a better customer experience. Our CX strategy aims to flip the power from the institution to the customer, building life-long trust.
DA Development Application.
DCP Development Control Plan.
DIAP The Disability Inclusion Action plan will at as a roadmap to guide CN's actions and establish strategies to ensure we create an inclusive community for all people who live, visit and work in Newcastle.
DELIVERY PROGRAM A strategic document with a minimum four-year outlook, which outlines the key strategies the organisation will undertake to achieve its desired outcomes.
(Note: this is a legislative requirement).
EEO Equal Employment Opportunity.
ELT CN’s Executive Leadership Team is led by the CEO and comprises four Directorates.
FBT Fringe Benefits Tax.
FINANCIAL YEAR The financial year we are reporting on in this document is the period from 1 July 2025 to 30 June 2026.
FTE Full-time equivalent. In relation to staff numbers this refers to a figure that is based on the wages for full-time staff.
GIPA The Government Information (Public Access) Act 2009 (NSW), or GIPA Act, replaced freedom of information legislation.
GIS Geographic Information System.
IPART Independent Pricing and Regulatory Tribunal. KPI a quantifiable measure of performance over time for a specific objective. KPIs provide targets for teams to shoot for, milestones to gauge progress, and insights that help people across the organization make better decisions.
LGA Local Government Area.
LIVEABILITY AND WELLBEING SURVEY The Liveability and Wellbeing survey is conducted to help benchmark key measures and track themes within the Newcastle 2040 Community Strategic Plan, measure quality of life and liveability within Newcastle and understand trust towards CN.
MALL This refers to the Museum, Archives, Libraries and Learning Service Unit
MEECA This refers to the Media, Engagement, Economy and Corporate Affairs Service Unit
NEWCASTLE 2040 (N2040) Newcastle 2040 is our integrated Community Strategic Plan which provides clear strategic direction for the long term and identifies the main priorities, aspirations and future vision of the community.
DELIVERING NEWCASTLE 2040 (DN2040) Delivering Newcastle 2040 is our combined Delivery Program and Operational Plan, and translates the community's visions and priorities into clear actions. It is the primary reference point for all activities undertaken by Council during its term of office.
OPERATIONAL PLAN A document with a one-year outlook that outlines the key activities to be undertaken to achieve the desired outcomes set out in the Community Strategic Plan. (Note: this is a legislative requirement.)
PAMP Pedestrian Accessibility and Mobility Plan.
PARTNERING A structured approach to working together with other parties to achieve a mutually beneficial outcome.
PERFORMANCE The results of activities and progress in achieving the desired outcomes over a given period of time.
QBRS Quarterly Budget Review Statement.
RATE PEGGING The percentage limit by which a council may increase the total income it will receive from rates. The percentage is set each year by the NSW Minister for Local Government.
RISK MANAGEMENT A discipline for developing appropriate procedures to reduce the possibility of adverse effects from future events.
SRV Special Rate Variation.
SUSTAINABLE DEVELOPMENT Development that meets the needs of the present generation without compromising the capacity of future generations to meet their needs.
SDGs Sustainable Development Goals.
TARGET A goal to be reached by a specific date, which may be higher than the forecasted performance. It aims to continually improve performance.
