Skip to main content

2021 Irving Year in Review

Page 1


City of Irving YEAR IN REVIEW

With the Future in Focus, Irving Continues to Advance

City Council identified six strategic goals and 25 objectives that financially and operationally provide a roadmap for the community's desired direction and vision for the future. The strategic plan focuses on areas of greatest importance to Irving residents and helps drive advancements in the priorities that matter most. According to the 2020 Resident Survey, resident satisfaction in the appearance of the city, quality of life and safety have improved; and Irving continues to enhance recreational and cultural opportunities for residents to enjoy. Below are notable accomplishments from 2021.

Financial Sustainability

● Contain costs and increase operational efficiency.

● Maintain adequate financial reserves.

● Develop and deploy a long-range financial planning process.

● Establish appropriate equipment replacement funding levels.

● Manage long-term pension liabilities.

Highlights

Unanimously passed the FY22 budget while maintaining a 0.5941/$100 valuation tax rate. This marks the seventh year in a row that the city’s property tax rate has remained the same.

Voters passed a $563 million bond package to fund projects that include street improvements, updates to aging infrastructure, land for parks and new public safety facilities.

Successfully managed an estimated $40 million COVID-19 federal aid dollars (CARES and ARPA).

Reaffirmed Aaa/AAA bond rating from Moody’s and Standard & Poor’s.

Created the City of Irving’s first Popular Annual Financial Report

Selected new benefits providers through a competitive process, resulting in substantial projected savings reduced benefit selection costs and better benefit options for employees.

Managed monthly safety inspections of city facilities and work sites to mitigate potential safety risks and reduce workers’ compensation and general liability claims.

By the Numbers

● The city has received the Government Finance Officers Association (GFOA) Certificate of Achievement for Excellence in Financial Reporting for 36 years

● Irving has received the GFOA Distinguished Budget Presentation Award for 33 years

● 30% of contract dollars awarded to M/WBE vendors

Goal 2 Goal 3

Systematic Infrastructure Investment

● Secure a reliable future water supply.

● Develop and fund an aggressive multiyear capital improvement program.

● Expand, extend and maintain the major thoroughfare network.

● Maintain and extend water, wastewater and stormwater systems.

● Support strategic investments in city facilities.

Highlights

Completed seven water and wastewater projects including $14.3 million in utility improvements.

Completed $9.6 million in Road to the Future projects, including Las Colinas Boulevard Phase 3 and Glenmore/ Shepherd.

Completed DART Hidden Ridge Light Rail Station for the DART Orange line.

Relocated water and wastewater utilities in conjunction with the TxDOT Irving Interchange project

Completed $30 million in drainage projects, throughout including the Lower Delaware Creek and Brockbank Channel Phase 2 and 90% of the Upper Delaware Creek.

Completed a five-year landfill capital improvement plan that includes a landfill drainage plan, resident convenience center, landfill maintenance building, and landfill cell design and construction.

Completed the Urban Center Lift Station which protects the wastewater collection system within the Urban Center when flooding occurs on the Elm Fork of the Trinity River.

Vibrant Economy

● Promote revitalization of targeted areas.

● Create a thriving downtown.

● Develop a comprehensive economic development strategy and funding model.

● Complete “signature projects” (i.e., the former stadium site, Heritage Crossing and Las Colinas Urban Center).

● Effectively plan and manage land use.

Highlights

Awarded a $22.2 million contract for the reconstruction of Irving Boulevard

Started construction to revitalize Williams Square Plaza

Negotiated four development agreements for the sale of city-owned Heritage Crossing Land Bank properties with total estimated project values in excess of $55 million:

● Construction of 12 units of mixed-use, mixed-income affordable townhomes

● 76-unit mixed-income affordable housing project

● Starbucks Coffee store

● Heritage Square mixed-use development containing 194 residential units, 18 live/work lofts, commercial retail space totaling 15,400 square feet, and a four-story parking garage

Maintained 22 subtenant leases at the Toyota

Reached $717.6 million in construction valuation with 12,761 permits issued

By the Numbers

● 1,455 high-wage jobs added

● 2,239 high-wage jobs retained

● 69 workshops and small business events held

Provided uninterrupted water service through winter storm Uri, with repair crews braving subfreezing temperatures to complete major water main break repairs and utility technicians completing more than a 1,000 emergency service requests.

By the Numbers

● $66.6 million of completed Capital Improvement Program projects

● 10,224 lane miles swept

● 5,219 traffic signs replaced

● 93 live shows at Toyota Music Factory

2021 City of Irving YEAR IN REVIEW

Service Excellence

● Safeguard public safety, security and health.

● Leverage information technology to drive efficient and responsive service delivery.

● Improve community appearance and protect neighborhood integrity.

● Clearly define service levels and the associated resource requirements.

● Implement enhancements to cultural and recreational facilities.

Highlights

Coordinated with Grand Prairie and Dallas to administer 22,000 COVID-19 vaccinations to Dallas County residents.

Brought 89% of Building and Standards cases into compliance without having to take elevated enforcement actions.

Upgraded public safety’s recording system to include text-to-911.

Completed comprehensive Solid Waste Services study, identifying needs over the next five years and a funding strategy.

Promoted teen driving safety through the "Dare to Prepare" virtual event series in partnership with AAA Texas.

Completed $11.8 million in parks projects including Levy Event Plaza, Georgia Farrow Recreation Center expansion, Sam Houston Trail Park renovation, Rock Island Bike and Pedestrian Trail, and Delaware Creek Trail Connector.

Completed construction of the Irving Archives and Museum.

Initiated the Jackie Townsell Bear Creek Heritage Center renovation and preservation project

Expanded technical and job-related skills for residents by launching two fully functioning makerspaces at both South and Valley Ranch libraries.

By the Numbers

● 93% of 911 calls answered within 15 seconds

● 5:53 average police emergency response time

● $356,021,143 in property saved from fire loss

● 20,120 EMS responses

● 9,752 fire responses

Inclusive and Collaborative Governance

● Actively engage and communicate with the community.

● Ensure transparent and inclusive government.

Highlights

Launched “Value of Municipal Services” social media campaign showcasing how each department contributes to the quality of life for Irving residents.

Oversaw and managed citywide crisis communication efforts as a result of the COVID-19 pandemic and Winter Storm Uri.

Talented and Energized Workforce

● Encourage and reward employee innovation and creativity.

● Recruit, retain and develop a diverse municipal workforce.

● Develop a succession plan and succession management process.

Highlights Provided funding and support to create a Public Safety Wellness Unit to assist front-line public safety employees with resources to protect their mental well-being.

Revamped the former On-the-Spot Awards to create a peer-to-peer employee recognition program. The R.I.S.E program gives employees the opportunity to recognize each other for going above and beyond. Department directors can supplement R.I.S.E. awards with challenge coins that embody the city’s core values. Since the launch of the program in August 2021, there have been 88 R.I.S.E nominations.

Built and fostered community partnerships through the IAM’s flexible space that welcomes and encourages community collaborations and partnerships.

Launched IrvingArchivesandMuseum.com, a new website providing a central information source for residents and visitors to learn how to visit the museum, explore Irving’s history, expand content from the temporary exhibitions program, and provide educational resources.

Launched public-facing dashboards for both the city’s strategic plan and Irving Connects, the city’s smart city initiative in order to demonstrate achievement of goals associated with each.

Revised and updated the Open Records Requests procedural guidebook for city staff. The guidebook is comprised with resource materials, various templates of letters with required language, and other useful information needed to respond to open records requests as required by state law.

By the Numbers

● 2,092 open records requests processed

● 3,934 resident inquiries processed

● 1,440,992 unique visitors to city's website

● 334,235 engaged in social media

● 4,327 users on open data portal

● 233,343 library visitors

Supported the creation of the city’s first Employee Resource Group for employees as part of the city’s diversity and inclusion initiative.

Launched biweekly “Featured Jobs” video series to highlight open positions at the city.

Completed the Classification and Compensation Study with Public Sector Personnel Consultants to benchmark pay and benefits of comparable cities.

Conducted training gap analysis for each department and created department learning paths for employees to advance their skills and personal development.

By the Numbers

● 38% of employee positions filled by promotion

● 10% turnover rate

● 96% of employees agree that Irving is a great place to work

Hosted North Texas Teen Book Festival 2021 virtually with 94 authors, 26 panels, 14,705 website visits, 12,967 page views for the panel schedule, 2,090 page views for publisher booths, and 569 page views for the publisher events.

Turn static files into dynamic content formats.

Create a flipbook
2021 Irving Year in Review by City of Irving - Issuu