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THE 10 MOST ICONIC MANAGING DIRECTORS OF THE YEAR, 2025

DECEMBER 2025

www.cioviews.com

ENGINEERING TOMORROW'S CITIES

MAYUIR MANAGING DIRECTOR

SCHINDLER LIFTS PTY LTD

BHAIROPARSAD

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Icons of Leadership and Impact Beyond titles, there are certain leaders in business on the world stage who are not only recognized for their positions but also for the impact they leave behind as a leader. These are leaders that find a way to take a vision and give it momentum through the challenges of their industry and turn them into opportunities for every stakeholder involved. These leaders create new benchmarks within each of the industries they represent. They actively and intentionally create a culture that allows for innovation to flourish and becomes an intrinsic part of an organization's DNA. More importantly, their decision today will change how all companies in the future will determine sustainability in a continually changing world economy. These leaders are iconic not only because they know how to lead but also because they inspire others to be leaders. The leadership stories of these leaders serve as the blueprints for 21st Century Leadership that is dynamic, purposeful, and will endure. At CIO Views, we honor these empowering leaders by dedicating this issue titled “The 10 Most Iconic Managing Directors of the Year, 2025” to them. Featuring as the cover story, we have covered the successful & motivating journey of Mayuir Bhairoparsad, Managing Director of Schindler Lifts PTY LTD. We have also included the inspiring stories of Brian Ruddle, Managing Director of Impact Innovation Group Pty Ltd; Jens Mittendorf, Managing Director of DEHAS MEDICAL SYSTEMS GMBH; Vincent Schoeters, Managing Director of Legile; and Fatima Callahan, Managing Director of Blue Line Security Solutions, LLC. CIO Views is a business magazine that mainly focuses on business leaders, their journey, views on current economic states, and all other relevant subjects that refer to the business world. Our goal is to be a leading source of information dedicated to providing our readers with detailed perspectives and views of successful business leaders who are transforming the business outlook and redefining their goals. With exclusive editions on various industries like software, education, healthcare, technology, real estate, and many more, CIO Views is driven to promote excellence in the world of business. Happy Reading!

Mousmi

Mousmi N.

COVER STORY

10.

Mayuir Bhairoparsad

CONTENTS

20. Brian Ruddle 24. Jens Mittendorf 30. Vincent Schoeters 34. Fatima Callahan 40. Kunal Chandaria

44.

Dennis Lundquist

50.

Jan Wegelin

54.

Moustafa H. Khataw

58.

Manali Sheth

COVER STORY

MAYUIR BHAIROPARSAD ENGINEERING TOMORROW'S CITIES

10 | DECEMBER 2025

MANAGING DIRECTOR

CIO VIEWS | 11

SCHINDLER LIFTS PTY LTD

COVER STORY

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The vertical transportation industry is more than just about moving people and goods between ﬂoors. It is about connecting lives, enabling progress, and shaping the way cities grow. Behind every smooth elevator ride and reliable escalator is a complex network of innovation, precision engineering, and human dedication. In fast-developing regions like South Africa and Sub-Saharan Africa, this sector plays a vital role in building smarter, more sustainable urban environments. It ensures accessibility, safety, and eﬃciency at every level.

At the forefront of this transformation is Mayuir Bhairoparsad, Managing Director of Schindler Lifts South Africa and Sub-Saharan Africa, a leader known for redefining mobility solutions across the region. With over six years of executive experience at Schindler, he has steered operations, sales, and growth with a clear focus on operational excellence and customer satisfaction. His journey combines deep technical understanding with strategic foresight. It spans project planning, procurement, financial analysis, and business development. Armed with an MBA from Monash South Africa, a MAP from Wits Business School, and a qualification in investments and securities from Milpark Education, he brings both business acumen and a genuine passion for innovation. For him, leadership in this industry isn't just about moving people. It is about uplifting communities and creating value that lasts. The Calling to Lead Mayuir's journey into leadership and business began with the guidance of strong role models and timely opportunities. These early encounters set

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COVER STORY

the foundation for his evolution as a leader. At Schindler Lifts PTY LTD, he found a company with values that resonated deeply. Service, integrity, and a genuine investment in people deﬁne its culture. That alignment shaped his growth and ultimately led him to the position of Managing Director. Finding Balance in a Demanding World Leading a global brand in a dynamic industry can be intense, yet Mayuir manages to balance the pressures gracefully. Schindler's forwardthinking approach to ﬂexible working arrangements has been key. Tools like remote work options, variable hours, and part-time opportunities make it possible for him to maintain both his performance and personal well-being.

This balance not only beneﬁts him but also sets a powerful example within the organization. A Test of Resilience The year 2020 was a deﬁning moment for leaders across the globe, including Mayuir. Faced with lockdowns and uncertainty, he and his team at Schindler had to rethink the way business was done. By staying focused and agile, they cut structural costs and introduced the Schindler Clean-Mobility solutions. This move showcased innovation under pressure and reinforced customer trust at a critical time.

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Success, for Mayuir, has transformed signiﬁcantly over the years. Once focused on individual milestones, his vision now centers on achieving harmony between personal growth, professional fulﬁllment, and broader impact. Today, success is a shared endeavor. It celebrates innovation, collective wins, and meaningful contributions to the community and industry. The Managing Director's Lens In his leadership role, Mayuir balances two key responsibilities. These include strategic vision and operational oversight. Long-term strategies are crafted alongside the

Executive Committee and Board, while day-to-day operations are carefully aligned to support those goals. Risk management ties it all together. Strategic risks are evaluated at the top, and operational risks are managed locally to ensure stability and momentum across the business. In an industry built on legacy machinery and timeless engineering, Schindler continues to push the boundaries. With an annual investment of CHF 140 million in R&D, the company is pioneering technologies like PORT and the Internet of Elevators and Escalators. By modernizing systems and anticipating the needs of tomorrow's

customers, Schindler is not just keeping up. It is shaping the future of urban mobility. Schindler's Cultural Blueprint At Schindler, values aren't just statements on a wall. They are woven into every part of the business. Mayuir leads with a commitment to an inclusive and diverse culture where every voice matters. Schindler's core values include safety, quality, customer focus, integrity, and trust. These are upheld through strict ethical standards, leadership training, and safety-led site visits. This approach fosters an environment where people can thrive CIO VIEWS | 15

COVER STORY

and where the mission is reﬂected in action. According to Mayuir, collaboration isn't just encouraged. It is actively cultivated. He leads through values of inclusion and respect, ensuring that every employee feels welcomed and recognized. Flexibility in work arrangements, supportive policies, and inclusive beneﬁts attract diverse talent and foster belonging. Leadership development, biasawareness training, and gender diversity initiatives reinforce the company's commitment to equity. Partnerships with universities and research institutions help sharpen insights and enhance mutual trust across teams. Through employee engagement programs and regular feedback cycles, Schindler maintains

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a dynamic and collaborative culture that fuels innovation and meets modern business challenges. A Career Milestone Worth Remembering At the age of 32, Mayuir became one of the youngest Managing Directors within the Schindler Group. It was a milestone that left a lasting mark. The role brought with it a tremendous sense of responsibility for the 370 employees under his charge. It taught him the value of sustainable decision-making, longterm planning, and creating growth opportunities while ensuring the well-being of the team. That experience shaped his leadership philosophy and continues to guide his approach to business and people.

Habits That Shape a Grounded Leader Amid the demands of leadership, Mayuir has developed a set of personal habits that keep him focused and fulﬁlled. Staying active through padel, gym workouts, and travel helps him maintain clarity and resilience. Time with family remains a nonnegotiable priority, supporting his emotional foundation. His commitment to health and safety not only safeguards productivity but reﬂects his long-term approach to work and life. Underpinning it all is a deep passion for his work. This remains the driving force that continues to fuel his ambition and success.

sectors. By championing innovation and sustainability while nurturing talent, he hopes to light the way for future leaders who can elevate the industry and create lasting impact.

Shaping Tomorrow's Leaders

To those who aspire to make an impact in the elevator and escalator space, Mayuir offers practical and values-driven advice. “Always pursue quality and stay open to innovation,” he says. These, he believes, are what differentiate true leaders. People skills matter greatly; they help build a collaborative and celebratory work culture. Sustainability is increasingly central to the industry, so staying informed on energy-efficient and ecofriendly advancements is key. Digital tools are no longer optional. They are transformative for operations and customer engagement.

Mayuir aims to leave a legacy of growth, change, and purpose. His leadership philosophy is rooted in empowering the next generation of professionals. This is especially true in the infrastructure and engineering

He also highlights inclusivity, strong customer relationships, and a commitment to continuous learning. Above all, he urges aspiring leaders to stay authentic and courageous in pursuing what they believe in.

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The Future of Vertical Mobility As urban centers expand and skyscrapers rise, the way people move vertically will undergo a profound shift. Mayuir sees this as an opportunity. It is one where Schindler leads from the front. The company is working toward smarter, greener, and more eﬃcient elevators and escalators that enhance urban living. This involves not just creating new systems but modernizing existing infrastructure for better accessibility and sustainability. With a focus on innovation, Schindler is paving the way for more connected, inclusive, and responsive urban environments. For Mayuir, the future isn't just about moving people. It is about improving how they live and interact within the cities of tomorrow.

BRIAN RUDDLE Managing Director, Impact Innovation Group Pty Ltd

Helping Organisations Navigate the Complexities of Turning Ideas into Proﬁtable Products, Services and Processes

eading a team of 25 innovation and commercialisation specialists across Australia, Brian Ruddle provides strategic and implementation services to large corporations, research institutions, government agencies and small-to-medium-sized businesses throughout Australia and the wider Asia-Paciﬁc region. With his unique blend of skills and experience, he creates innovation systems for progressive ﬁrms, develops commercialisation strategies for next-generation technologies and designs high impact programs for government clients. Brian funded Impact Innovation Group in 2006 in response to a gap in the market for independent professional commercialisation services. Since then, he and his team have developed more than 120

innovation systems, supported some 16,000 individuals and businesses through government initiatives and facilitated the commercialisation of almost 400 products and services. Impact Innovation is the go-to innovation and commercialisation consulting group for organisations looking to run eﬀective innovation systems that deliver value and a return on innovation investment. Impact Innovation Group Impact Innovation is a full service end-to-end innovation and commercialisation consultancy, helping clients across Australia and Asia-Paciﬁc with strategy and design through to implementation and deployment. With an average client return on innovation investment of 377%, the

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group supports business innovators to bring new products and services to market faster, improve critical business processes, develop new business models, devise eﬀective innovation strategies and processes and upskilling innovation teams. The Impact Innovation team of inhouse professionals and associate specialists have collectively 360+ years of experience and leverage their deep knowledge and connections across all industries and sectors to respond quickly to individual client needs. Impact Innovation's key diﬀerentiators compared to other consulting groups include a clear focus on delivering actionable outcomes and transparent next steps for clients as well as a commitment to achieving a return on innovation investment.

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Growth of Impact Innovation Under Brian's Leadership Impact Innovation was founded 16 years ago where Brian was the sole consultant for 7 years before deciding to grow the business through collaboration. He started this path to growth by partnering with an accounting firm by sharing space and resources and then progressed to collaborating with other organisations to design and implement multimillion dollar innovation capacitybuilding programs for government agencies. “Collaboration was very important to the transition of the business from a solo operation model to one with the resources and expertise to effectively compete with the world's largest advisory firms,” Brian says. Another significant step for the company was forming a relationship with US-based Brightidea, which developed the world's leading idea and innovation management platform. Brian recalls, "Seven years ago, what started as a phone call about a client's need for an idea management platform resulted in us becoming their Premier Partner for the APAC region about six months later." This is another example of how collaboration has transformed the breadth and depth of value that Impact Innovation offers clients. In 2019, Brian's experience in designing and implementing innovation management systems was recognised when he was invited to chair Australia's committee involved in the development of global ISO standards for innovation management.

He states, "These standards are already proving to be a game changer for understanding how innovation contributes to business value when done properly. At Impact Innovation we have been using a systems approach for a number of years and it is now great to see a formalised systems approach for innovation world-wide.” Brian thinks that innovation is the key to determining the growth and evolution of people's lives, organisations and societies. It disseminates information, ambition, creativity and enthusiasm across the world. It aids in navigating uncertainty and accelerates growth through impact-driven innovation management systems. Beginning Of A Career Prior to founding Impact Innovation, Brian worked in international development where he gained experience dealing with government agencies and ﬁnancial organisations such as the World Bank and the Asian Development Bank. This involved

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projects in South East Asia, South Asia, Africa, the Middle East and the Pacific. In these roles he implemented largescale capacity-building initiatives in complex ecosystems that transformed the way organisations functioned and influenced people's lives. He established impact monitoring and assessment methods and led project teams that included technical specialists from a variety of countries and backgrounds. Reflecting on the opportunities that he was offered throughout his career motivates Brian to widen prospects for his team at Impact Innovation. This includes formal professional development as well as enabling team members to engage with all aspects of the business to understand how consulting firms operate and how their input makes tangible and real difference. In addition to his role at Impact Innovation, Brian sits on several governance and advisory boards and committees and he also volunteers his

time to support emerging innovation initiatives by speaking at events and assisting with the design of events to promote better innovation practices. Professional Role At The Company As the founder and managing partner, Brian is responsible for the company's strategy, direction and delivery of major transformation projects. He is excited to continue building an innovation and commercialisation consultancy that makes a difference in the world by helping its clients achieve real impact. “We bring an external voice to challenge and stretch thinking, authentic expertise to push through barriers and best practice tools to drive progress,” Brian says. Designing new ways to help clients as well as his own company's operations is a key function of his role: “We design our own tools when we can't find approaches elsewhere that deliver impact,” Brian says. “Examples include our internationally recognised Commercialisation Navigator, Innovation Navigator, and Skills Navigator tools.” He has a hands-on role in helping all of the firm's staff become the best consultants possible: "The team wants to implement very interesting projects, whether developing a commercialisation strategy for a new product or service, designing highimpact training programs or establishing new ways to manage large-scale R&D initiatives,” he says. “So one of the ways we harness that enthusiasm is to run fortnightly internal meetups with younger project coordinators and our more senior team members and consultants."

Every Challenge Makes You Stronger Brian views problems as opportunities to learn about oneself, the organisation or how others see a certain circumstance. He advises to constantly embrace the mentality of "never stop learning". He suggests that, “When things don't work, figure out why and learn from it. As we strive to establish paths in circumstances with many assumptions, it is essential to comprehend the related system elements.” Brian considers himself lucky to have spent so much of his professional services career working on complex capacity development initiatives focused on transforming systems and supporting people to create new products, services, processes and business models. This taught him the benefits and pitfalls of predicting the future as well as ways to minimise risk. He asserts, "I was also fortunate to be involved in companies that understood that things don't always work out but that if you have the right people and communication structures in place, unexpected challenges can be quickly resolved." Defining Success For Impact Innovation, success is when clients achieve impact. This impact can be an innovation system that is identifying and delivering next generation products, services or processes, or a research team that successfully commercialises a new technology. Brian shares, "Our clients reach out to us to solve complex innovation and

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commercialisation problems. If they weren't complex, then they wouldn't be engaging us." He further describes the challenge of transitioning organisations from the 'fun' or 'exciting' elements of innovation to those that actually deliver value. Brian asserts, "This is where innovation management systems come into play – while fun and creative innovation activities are important for team engagement, successfully validating the commercial or social value of ideas requires commitment, strategy and skill.” Plans For The future Of Impact Innovation Impact Innovation's focus is on further growth in Australia, New Zealand and other Asia-Paciﬁc countries. He says, “Through conducting innovation projects in Singapore, Hong Kong, Malaysia, Philippines, Indonesia, Vietnam, India and Sri Lanka, we have realised the signiﬁcant opportunity to collaborate with other organisations to grow across the region.” His personal goal is to help organisations change innovation from a concept or cost centre to the driving force behind competitiveness and growth. The company remains committed to providing innovation managers, R&D teams and researchers with the tools and expertise they need to achieve long term value and a return on innovation investment.

JENS MITTENDORF Managing Director, DEHAS MEDICAL SYSTEMS GMBH

A Journey from Navy Diver to Medical Systems Leader

n the ever-evolving landscape of medical systems, few leaders stand out as prominently as Jens Mittendorf, the Managing Director of DEHAS MEDICAL SYSTEMS GMBH. His journey from a Navy diver to a leading ﬁgure in the medical industry is a testament to resilience, adaptability, and visionary leadership. This article delves into his inspiring story, exploring the milestones, challenges, and philosophies that have shaped his career and the growth of DEHAS MEDICAL SYSTEMS. Jens's story is not just about professional success but also about personal growth and the relentless pursuit of excellence. A Serendipitous Start in the Medical Field Jens Mittendorf's entry into the medical ﬁeld was serendipitous. "The

start in the medical ﬁeld happened by accident," he recalls.

result-based organization," he explains.

After a diving accident during his service as a navy diver, Jens was no longer able to continue in that role. The Navy offered him an opportunity to be trained as a medic, marking his first foray into the medical sector. This unexpected turn of events laid the foundation for his future career. It was a pivotal moment that redirected his path and ignited a passion for the medical field that would define his professional life.

The discipline and structure of the military, combined with an appreciation for individual strengths, helped Jens develop a leadership proﬁle that values transparency and straightforward communication. This approach has been instrumental in building a cohesive and motivated team at DEHAS MEDICAL SYSTEMS, a company he founded 22 years ago. His military background instilled a sense of duty and precision that he carries into his business practices.

Military Discipline Shaping Leadership Jens's experiences in the German Navy and Bundeswehr Central Hospital signiﬁcantly inﬂuenced his leadership style. "The military is a hierarchical but transparent, strong

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From One-Man Show to Global Enterprise The journey to becoming the Managing Director of DEHAS MEDICAL SYSTEMS was marked by several key milestones. Jens

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founded the company with just 5,000 Euros, starting as a one-man show. "I had little knowledge about the market from my former jobs, but as a managing director, I was absolutely green," he admits. However, his military skills, determination, and a bit of luck helped him grow with his tasks. Today, DEHAS MEDICAL SYSTEMS is a thriving enterprise with a global footprint. His story is a testament to the power of perseverance and the importance of seizing opportunities as they arise. Diverse Responsibilities of a Managing Director As the Managing Director, Jens's role is multifaceted. "Like a facility manager, you have some day-to-day tasks, but you never know what's up next," he says. His responsibilities include strategic development of new markets and products, ensuring the ﬁnancial stability of the company, and overseeing a diverse range of operations, from development and quality assurance to CNC manufacturing. This variety keeps his role dynamic and challenging, requiring constant adaptation and forward-thinking. Jens thrives in this environment, ﬁnding motivation in the ever-changing landscape of the medical systems industry. Striking a Balance Between Work and Life Maintaining a balance between professional responsibilities and personal life is crucial for Jens. He engages in team sports, particularly handball, and takes short breaks with extended weekends to relax and stay focused. His involvement with the German National Guard also helps

him stay grounded and connected to his roots. "Always remember your roots and values," he emphasizes. This balance is essential for his wellbeing and effectiveness as a leader. It allows him to recharge and bring fresh perspectives to his work. Jens believes that a well-rounded life contributes to a more productive and fulfilling career. Overcoming Challenges and Celebrating Successes Reflecting on his career, Jens 26 | DECEMBER 2025

considers his transition from a navy diver to a leader in the medical industry as one of his greatest successes. "The plan was to stay as a lifetime soldier, but sometimes things change," he notes. Adapting to a completely different field and achieving success in it was a significant challenge, but one that he accomplished with determination and hard work. Today, he leads a successful SME with over 40 employees. His journey is a powerful reminder that challenges can be stepping stones to greater achievements and that resilience is key to overcoming obstacles.

Staying Ahead in a Competitive Industry

A Leadership Philosophy Rooted in Action

To keep DEHAS MEDICAL SYSTEMS at the forefront of innovation, Jens emphasizes the importance of staying informed about industry trends. "You have to speak with innovative clinics and doctors to get the best information for new trends and treatments," he explains.

Jens's leadership philosophy is encapsulated in his credo: "Success is written with three letters! ACT!" He believes in being fair, transparent, energetic, and driving processes and projects forward. He also stresses the importance of teaching younger generations the value of strong principles and positive thinking.

The company also collaborates with local medical universities and regularly hosts students for their master's theses, ensuring they remain on the cutting edge of medical advancements. This proactive approach to innovation helps DEHAS MEDICAL SYSTEMS stay competitive and responsive to the evolving needs of the medical field. Jens's commitment to continuous learning and adaptation is a cornerstone of the company's success. Inspiring Future Generations in the Medical Field Jens is keenly aware of the impact his work has on future generations in the medical field. He acknowledges that while younger generations are welleducated, the drive to accomplish tasks may not be as pronounced as it was in his generation. "I fear that we will be stuck behind our capabilities," he says, particularly for SMEs that lack the resources of larger enterprises. Jens hopes his profile can inspire younger professionals to strive for success, showing that determination and hard work can lead to significant achievements. He believes that by setting a positive example, he can encourage the next generation to pursue their goals with passion and dedication.

"Belief in values is something that keeps you strong and positive," Jens asserts. This philosophy not only guides his actions but also shapes the culture at DEHAS MEDICAL SYSTEMS, fostering an environment where employees are motivated to excel and innovate. Guidance for Aspiring Leaders For those aspiring to lead in the medical systems industry, Jens oﬀers valuable advice: "Give trust to your people, lead them, and encourage them to learn and make experiences." Jens believes that positive leadership fosters a productive atmosphere and teamwork, ultimately freeing up time for leaders to focus on other tasks. By empowering his team, Jens creates a supportive environment where individuals can grow and contribute to the company's success. His approach underscores the importance of trust and collaboration in achieving organizational goals. Achievements Under Jens's Leadership Under Jens's leadership, DEHAS MEDICAL SYSTEMS has achieved remarkable milestones. From its humble beginnings as a one-man show, the company now enjoys global

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recognition for its products. Jens has consistently invested in personnel, infrastructure, and machinery, ensuring continuous growth and innovation. The company has achieved MDR readiness and FDA clearance for most of its products and has several new innovative products in the pipeline. "We currently have invested into two own facilities in Germany to grow further," Jens highlights. These achievements reﬂect his strategic vision and commitment to excellence, positioning DEHAS MEDICAL SYSTEMS as a leader in the medical industry. Conclusion Jens Mittendorf's journey is a compelling narrative of resilience, adaptability, and visionary leadership. His experiences, from the Navy to leading a successful medical systems company, oﬀer valuable insights and inspiration for aspiring leaders. Through his transparent and disciplined approach, Jens has built a strong foundation for DEHAS MEDICAL SYSTEMS, ensuring its continued growth and success in the ever-evolving medical industry. His story serves as a powerful example of how dedication, strategic thinking, and a commitment to values can drive both personal and professional success.

VINCENT SCHOETERS Managing Director, Legile

A Hardworking Leader Determined To Make Legislation Accessible Through Smarter Use Of Technology

s a legal professional and inspiring leader, Vincent Schoeters, Managing Partner at LEGILE, aims to change the legal industry by providing alternative, smart and more agile ways to do legal work. Vincent hopes to inspire the next gen of legal professionals, his team members, stakeholders, clients and even their biggest critics to work smarter. Vincent's idea of success is dual: •

Make legislation accessible by means of technology; and

•

Help future legal professionals embrace the technological progress in legal and compliance services.

•

By doing so, he believes that access to legal support will eventually become a commodity.

The beginning of Vincent's professional journey For more than 10 years, Vincent was an M&A lawyer at one of the leading firms in the Benelux. In the last years of his private practice, he was increasingly involved in digitalization projects in order to organize his own practice more efficiently (e.g., for onboarding new clients) and also increase the client's experience by creating a platform which grants them interconnected insights in their digital files but also empowers them in terms of document management, legal entity management, and document automation. “This might have been the start with Legile and now we see that it grows bigger by changing the way legal services are and will be delivered,” Vincent says.

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Valuable lessons Vincent has learned and implemented as an entrepreneur Schoeters notices that: “There are three dominating problems faced by legal counsels and compliance oﬃcers: •

The need to accommodate various factors that aﬀect the business;

European firms, specifically smaller ones, already weakened by the COVID-19 crisis, are struggling today to recover since the Ukraine war began, with the inflation estimation ratcheting up. My question here: who knows what the future holds? The reality is ever-changing, and each episode brings different challenges that demand certain agility in adapting new solution •

The higher complexity of the regulatory framework;

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(specifically in companies with a data-driven business model and/or businesses whose core activities process a lot of (personal) data I consider that compliance is a journey with different pitstops. The first, and hardest being when the business implements a new regulation. At this stage, legal counsels and compliance officers have to do their own homework to understand the regulation and its requirements and apply it within the context of the business's industry. •

The second pitstop, although not as burdensome as the ﬁrst, consists of maintaining this level of compliance, which may involve investing in new technologies, staying ahead of the regulative updates, and staying on the safe side of regulatory inspections. Of course, outsourcing your compliance work would be ideal, but is it really an option for small and micro businesses?Lack of resources;

Without suﬃcient funds and resources, accommodating various factors of the market, or attaining high levels of compliance will seem like an impossible task. The solution? As a legal counsel myself, with a decade of experience within the Big 4 consultancy groups in the market, I saw in the traditional out-sourcing legal services, a onedimensional vision that does not ﬁt all business models. An agile management methodology is called for to stay ahead of the increasing demand and accommodate

changes in the operations of the teams accordingly. And that's how the idea of LEGILE sparked to life. It represents the perfect fusion between Agile Methodologies and Legal workﬂows, oﬀering: 1.

Staﬃng and interim management

Outsourcing of certain legal/compliance work streams (such as privacy management, procurement contract automation and management); and

Automation (whether tailored end-to-end legal process design/automation or implementation of oﬀ-the-shelf tooling).”

An agile management methodology is called for to stay ahead of the increasing demand and accommodate changes in the operations of the teams accordingly. And that's how the idea of LEGILE sparked to life. It represents the perfect fusion between Agile Methodologies and Legal workﬂows Schoeters, alongside a multidisciplinary team of legal experts, curated a solution for each of these mentioned issues which he prefers to address as 'opportunities to enhance their legal and compliance operations': 1.

Spikes in workload can be covered by their legal staﬃng and interim management solutions,

Workflows the legal/compliance team doesn't feel a fit with or lacks expertise in, can be outsourced and taken care of by means of their different managed

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service modules (such as DPOaaS, Contract Management aaS, Legal team on demand); and 3.

Processes that are repetitive, represent a certain volume of work, and require too much manual interventions, can be automated by their development or implementation teams.

Employee Testimony Legal Engineer Lennert Govaerts, working on a legal digital transformation project for one of the leading healthcare groups in the region states that “Our work revolves around helping the legal department get up-to-speed with other business units of the company, and technology goes a long way helping us achieve that result. However, as the needs of the business keep changing, implementing agile methodologies in the way we operate promotes the continuous iteration of development and testing throughout the software development lifecycle of the project.” Responsibilities as Managing Partner at LEGILE Vincent is the founder and managing partner at LEGILE. His scope of work includes maintaining positive client relationships and driving the business development aspects of the company. “It is the thrill of creating new business opportunities every day that makes me love what I do. In my opinion, a managing partner's top priority should be to shape and inspire: •

By shape, I mean to identify the business's true potential and bring it to life by strategically

shaping the vision of the company in a way that answers the market's top needs and ensuring excellence in all client interactions. •

By inspire, I mean to employ innovative technology and bring signiﬁcant thought leadership to consult on complicated issues in order to get the best-in-class outcome.”

Schoeters' vision is to make the legislation accessible through technology, and LEGILE is doing just that.make the legislation accessible through technology The growth of LEGILE under Vincent's leadership LEGILE was launched exactly 2 months before the ﬁrst lockdown in Belgium. “You can imagine that this was not the most preferable economic climate, but nonetheless we succeeded in quickly adapting to the new ways of collaboration 'from home',” says Schoeters. “As an upscale, we try to give every team member (and not only management) his/her own skin in the game, allowing them to have the freedom to run their own projects and come up with new ideas to better serve their clients. We stay away from micro-management by stimulating our employees' entrepreneurial spirit. By doing so we guide them to lead by their own personal values to create trustworthy and timeless bonds with clients, and that's what LEGILE is all about!” Vincent adds that he sincerely trusts that everyone has good ideas and those ideas simply need to be discovered.

“We stay away from micromanagement by stimulating our employees' entrepreneurial spirit. By doing so we guide them to lead by their own personal values to create trustworthy and timeless bonds with clients, and that's what LEGILE is all about!” Maintaining a work-life balance as a legal professional “I love my job, however, I also prioritise family moments, and that's why I am committed to providing an environment that endorses a healthy work-life balance for me and my employees”, states Schoeters. Vincent adds that the best way to achieve a balance at work and personal life and boost productivity levels is by enjoying both equally. “and that is what we aim to achieve!” “I believe that the development of a company lies within the collective development of the team!” “If we can make work time more enjoyable, we will do it! And that's why we attribute a great deal of importance to employee selfdevelopment and ﬂexible working hours. We thought out a system that encourages each employee in developing his/her soft skills, culture and well-being. •

Small example: LEGILE organizes yearly trips and

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monthly team events that aim to reinforce team bonds and increase communication and motivation. They also encourage their employees ﬁnancially to take up self-development courses and participate in conferences that can boost their expertise, and hence, the expertise of LEGILE. “I believe that the development of a company lies within the collective development of the team!” Future plans for LEGILE Schoeters strongly feels that LEGILE is just at the beginning of something bigger. “I am conﬁdent that by collaborating with us, legal professionals will become masters of their daily practice (again), by creating more time for strategic and intellectually triggering work instead of repetitive low-value tasks.” Apart from that, he says that they want to create more awareness and inspire young professionals enabling them to integrate technology into their future practices. “However, the above still requires some 'evangelism work',” states Schoeters. Schedule your call with LEGILE today and start accelerating your legal & compliance operations!

FATIMA CALLAHAN Managing Director, Blue Line Security Solutions, LLC

Shaping Successful Business Operations with Eﬀectively Managed Processes

omen are being appointed to senior leadership roles in a growing number of corporations, including General Motors, UPS, Best Buy, CVS, and Walgreens. This trend appears to be gaining traction, and it is a promising form of empowerment. However, there is still much to do to improve the status of women in our society. For instance, even today, there remains a gender wage gap, employment discrimination, a substantial shortage of women in decision-making positions, and cultural stigma. Fatima Hasan Callahan, Managing Director of Blue Line Security Solutions, LLC, feels that a woman must be versatile and willing to be outspoken in today's corporate world. Women, according to Fatima, must be prepared to confront obstacles. She says, "It is important to always stand proudly and conﬁdently in the face of

adversity." She encourages women leaders to support other women in their endeavors because their success takes nothing away from others. She asserts, "Do not hesitate to share your unique and meaningful perspectives as a woman because they are invaluable in today's work environment." One way Fatima supports women is through Blue Line Security's hiring and promotion practices. She states, "I believe leaders today have a duty to advance their workplaces and industries. Leadership is not a benefit to yourself, but an obligation to others." The team prides itself on elevating women in the field, as many fill integral leadership and management roles throughout the company. "Their experience and input matters and their essential work on crucial responsibilities allows our company to operate effectively," Fatima articulates.

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Focused, Dedicated, and Determined Growing up, Fatima was always quite active. She trained in martial arts for over a decade, took dance classes for many years, played lacrosse, and rode dirt bikes. Fatima was a member of Libertyville High School's debate team and the school's environmental club. At Lake Forest College, she was a DJ at the student-run radio station, WMXM 88.9FM, which broadcasts to the Chicago region. Fatima worked as treasurer and, subsequently, general manager of the radio station, the campus's largest student organization. Furthermore, Fatima was also involved in Alpha Phi Omega at Lake Forest College, a co-ed volunteeringbased fraternity. Fatima was always an excellent student, and her parents constantly emphasized the importance of education to her. After graduating

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from Libertyville High School, Fatima received her bachelor's degree from Lake Forest College. She began attending college part-time at the end of her sophomore year since her father was undergoing surgery, and she wanted to focus more on her profession. Fatima graduated magna cum laude from Lake Forest College in 2018 with a double major in communication and finance and a minor in legal studies. During her time at Lake Forest College, Fatima was inducted into three honors societies: Omicron Delta Kappa, Omicron Delta Epsilon, and Lambda Pi Eta. Additionally, she was also awarded the Senior Prize in Communication. She is presently pursuing a dual master's degree in communication and business administration at Johns Hopkins University. Fatima intends to further her security education by obtaining her anti-terrorist certification, threat management certification, a private detective license, and other credentials. She has always had a soft spot in her heart for animals of all types, and she has adopted and rescued dogs, cats, turtles, lizards, birds, and other creatures. She states, "I still love playing video games, reading, and spending time with family and friends." A Born Leader Ever since Fatima was little, she knew she wanted to one day be a business owner and start her own ventures. This motivation was before she even knew what the word "entrepreneur" meant. She says, "For as long as I can remember, my parents encouraged me to pursue my passions and take calculated risks." Fatima was inspired to be a part of Blue Line Security Solutions because she

believed in the organization from the very onset. Fatima notes, "I felt we were prepared to do the necessary work. I also knew that we possessed unique strengths and capabilities that diﬀerentiated us from others. Blue Line Security Solutions was an opportunity, and good opportunities often present themselves spontaneously and are usually messy and challenging. There is risk involved, and one must be ready to remain dedicated and adaptable in the face of adversity. I would always rather take a chance and fail than face the regret of never trying at all."

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Keeping Everything Aligned Fatima's workdays at Blue Line Security Solutions are quite varied, which she adores. She has learned to work from practically anywhere, giving her more freedom and flexibility when needed. Some days she works from home, some days from a Blue Line office, some days at her parents' firm, and some days she is traveling and may be at a hotel or security site. She says, "It all depends on what is going on with the businesses." Some of Fatima's responsibilities at Blue Line Security Solutions include handling its finance and accounting, sales and marketing

strategy, innovation, and insurance acquisition and maintenance. Fatima states, "My business partner and I emphasize establishing the right systems and processes across the company. I also work on regulatory compliance, assist with new client and site onboarding and maintenance, and anything else to ensure our clients and staff are served well, with the business operating efficiently and effectively." Valuing Team Work Fatima believes that Blue Line Security Solutions is where it is today because its entire team has worked tirelessly toward its shared vision. She asserts that great things in business are always done by a team of people. Fatima feels honored to work with her business partner, Jack Harris, and expresses, "our management team is unbelievable, and I am grateful to work with such talented and dedicated leaders. Currently, we are making significant integrations with new technologies that will enhance the way we can service our clients. We are all honestly having so much fun as we continue to make advances with Blue Line Security. We have all been through so much together over the years. We have become more than a team; we are a family now." Fatima believes that a culture of honesty and creativity must start at the top of a company. Management must hold themselves to the highest standards while also ensuring that the rest of the team believes in those values and a shared vision. Blue Line Security's management keeps itself accountable and demands the best from its staff. Fatima notes that the team follows through on its promises to clients and one another. The team

makes every effort to provide the best service possible, encourages each other to talk openly and respectfully, and listens to comments. She says, "Our management team is dedicated to our growth and continuous improvement, and that is why we promote innovation whenever possible." The security industry is constantly evolving, and Fatima and her team are determined to continue innovating and staying at the forefront of all new significant developments. The company will soon be offering several new services to its clients to provide them with more transparency, information, interactivity, and responsiveness. This means faster threat detection and response, and increased peace of mind for our clients. Jack and Fatima are very hands-on and have a shared vision of providing the best quality service to clients and treating staff right. "We believe this is why Blue Line Security has grown so quickly to what it is today," says Fatima. A Positive Perspective on Challenges and Success Fatima believes that challenges make you stronger in countless ways. A few challenges that she has faced in her professional journey include establishing a healthy work-life balance, managing growing businesses with limited amounts of resources, and navigating through the beginning of the coronavirus pandemic. It is critical to take one thing at a time, one day at a time. She adds, "You must continue putting your heart into your work and believe in yourself and your people through difficulties. Everything that is meant to be will be."

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Challenges push you to think creatively and are a great way to learn and keep you humble. They also make you appreciate your achievements and progress that much more. "We all have our distinct definitions of what it means to be successful," says Fatima. For her, success is an attitude and a state of mind. She further elucidates, "It means being happy and loving what I do every day. It means making a positive impact on our communities and the lives of others." Blue Line Security's Continued Expansion Fatima and Jack aim for Blue Line Security Solutions to continue expanding around the country. They intend to maintain solid employment for its staff and exceptional and innovative service for its clients. Fatima strives to help others and encourages women to pursue careers in security and similar industries. She explains that there are many programs and methods to get engaged in such a large and diversified industry. In addition, Fatima conveys that there is a need for more women to climb into decision-making roles and positions of leadership. She hopes that women can further contribute their indispensable insights and knowledge in all fields.

KUNAL CHANDARIA Managing Director, Digital Packaging Innovations Holdings Ltd

Crafting a New Narrative: Kunal Chandaria's Vision for Packaging Innovation

n the vibrant world of packaging, where tradition meets innovation, Kunal Chandaria has emerged as a transformative leader. His journey from a family-run paper bag business to founding Digital Packaging Innovations Holdings Ltd. (DPI) is a testament to his vision and resilience. Kunal's path was paved by his extensive experience in the industry and a drive to infuse new technologies into the packaging sector in East Africa. From Tradition to Innovation - The Birth of DPI Kunal's story begins with a solid foundation in the family business, Paperbags Ltd., which had been a cornerstone in East and Central Africa's paper bag industry since 1967. "After working for 13 years in the family business, my uncle and father encouraged me to explore new opportunities," Kunal recalls. This

pivotal moment led him to consider how he could leverage his industry connections and knowledge in a new venture. His deep involvement in the printing industry, including cofounding the Convertors and Printers Association of Kenya (CPAK), positioned him well for this transition. A signiﬁcant turning point came when Kunal, intrigued by the potential of digital printing, decided to invest in the HP Indigo 20,000 wide web. "The decision to invest in such an advanced machine was not taken lightly. We spent nearly two years researching and visiting customer sites globally to ensure it was the right move," he explains. This investment not only marked DPI's entry into a new technological frontier but also highlighted Kunal's commitment to revolutionizing packaging in SubSaharan Africa.

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Challenges and Motivations Introducing Digital Printing The motivations behind introducing wide web digital printing were clear to Kunal. "We wanted to enable brands to showcase their products with high-quality packaging, which was often inaccessible due to high minimum order quantities (MOQs) with existing printers," he asserts. Despite the higher costs associated with digital printing, DPI's approach focused on providing customized solutions that could enhance the market presence of Kenyan startups. However, the journey was fraught with challenges. The significant cost difference between digital and conventional packaging, coupled with the need to build trust as newcomers in the label and flexible packaging sector, posed substantial hurdles. "We faced a steep learning curve, especially as we ventured into labels

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and ﬂexible packaging for the ﬁrst time," Kunal admits. Forging a Path Forward Leadership and Industry Impact Kunal Chandaria's journey in leadership and innovation has been profoundly shaped by his experiences with Paperbags Ltd. and Conros Corporation in Canada. "Working in the family business taught me the importance of relationships and innovation. My time at Conros Corporation exposed me to how large corporates operate in North America,

further honing my leadership skills," he reﬂects. This diverse background has enabled Kunal to cultivate a culture of creativity and progress at Digital Packaging Innovations Holdings Ltd. (DPI). At DPI, he leads a young, dynamic team that propels the company forward with fresh perspectives and innovative solutions. A signiﬁcant milestone in Kunal's career was the founding of the Convertors and Printers Association of Kenya (CPAK). "The driving force behind founding CPAK was to address the taxing issues and cost-

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related challenges within our industry," he explains. By tackling these critical issues, CPAK has not only helped reduce paper duties but also promoted industry collaboration, thereby strengthening Kenya's printing sector. This initiative has fostered a sense of unity among printers, reinforcing the industry's ability to confront challenges and seize opportunities together. Kunal's eﬀorts with CPAK exemplify his commitment to enhancing the industry and paving the way for future growth and collaboration.

Fostering Innovation and Team Empowerment

advanced technologies and remain at the forefront of packaging innovation.

the latest technologies to stay ahead of the curve," he asserts.

At DPI, Kunal's leadership is characterized by trust and empowerment. "I believe in delegating responsibilities and grooming my team to become better leaders," he says. His approach to leadership involves not just managing but also mentoring, with a focus on creating a team that will drive DPI's future success. Kunal's commitment to building a gender-balanced team, with aspirations to increase female representation to 50% by the end of the next year, reﬂects his belief in the value of diversity in driving business success.

Kunal's background in psychology also plays a signiﬁcant role in his leadership approach. "Understanding human behavior has helped me connect with my team, persuade customers, and negotiate with suppliers," he explains. This unique perspective enhances his ability to lead eﬀectively and build strong relationships within and outside the company.

Kunal is also dedicated to promoting sustainability and fostering innovation, positioning DPI at the forefront of these crucial trends. He envisions a ﬂourishing future for East Africa's packaging industry, with DPI as a leading force in driving innovation and setting new standards. "East Africa's packaging industry has great potential, and DPI is positioned to be a leader in innovation and quality," he conﬁdently states. At this year's Drupa in Germany, DPI invested in a new machine with technology that will put us 5 to 10 years ahead of any competitor in Africa.

Balancing multiple roles—operations, sales, marketing, and product development—while steering DPI towards growth and innovation is no small feat. Kunal attributes his ability to manage these responsibilities to a supportive team and a supportive family. "My wife's understanding and the talent within my core team have been crucial in managing these diverse roles," he says. His dedication to continuous learning, through networking and attending global events, keeps DPI at the cutting edge of industry trends. Innovation and Industry Partnerships The role of partnerships with industry giants like Hewlett-Packard, AB Graphics, and Karville cannot be overstated in DPI's success. "Maintaining strong relationships with our suppliers and investing in high-quality machinery has been key to staying ahead of the competition," Kunal asserts. These partnerships have enabled DPI to leverage

Kunal's Vision and Advice for Emerging Professionals For aspiring entrepreneurs and professionals in the packaging industry, Kunal Chandaria offers a beacon of guidance. "If you have a dream, follow it and don't give up. Even when faced with tough times, believe in yourself and your team. Enjoy what you're doing, and success will follow," Kunal emphasizes. His advice underscores the importance of perseverance, self-belief, and passion in navigating the challenges of a dynamic industry. Kunal's encouragement to harness local talent and embrace the hurdles of entrepreneurship resonates deeply with those aiming to make a significant impact. Looking to the future, Kunal's vision for Digital Packaging Innovations Holdings Ltd. (DPI) reflects his commitment to progress and excellence. His strategic priorities include advancing gender diversity within the company, striving to become the most innovative packaging enterprise in the region, and enhancing global brand visibility through superior packaging solutions. "We aim to be a women-majority company and continue investing in

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Through his work, Kunal aims to demonstrate that packaging from East Africa can not only meet but exceed global standards, leaving a lasting mark on the international stage. Conclusion - A Legacy of Innovation and Excellence In conclusion, Kunal Chandaria's journey with Digital Packaging Innovations Holdings Ltd. illustrates a blend of tradition and innovation, driven by a commitment to excellence and a forward-thinking approach. His leadership, marked by trust, empowerment, and continuous learning, sets a high standard for the packaging industry. As DPI continues to break new ground and shape the future of packaging in East Africa, Kunal's vision and eﬀorts promise to leave a lasting legacy in the industry. Through his pioneering work and dedication, he is not only transforming the packaging landscape but also inspiring a new generation of leaders in the ﬁeld.

DENNIS LUNDQUIST Managing Director and Partner, Qap Legal

A Business-Driven Lawyer Helping Start-Ups And Scale-Ups Grow & Push Through Legal Barriers

s a forward-thinking business lawyer, Dennis Lundquist has a pragmatic approach to all things business and is a strong believer in the need for change and progress within the legal industry. Dennis has a background in legal tech giving him experience in the challenges (and importance) of trying to implement legal methods and workﬂows to technology- and/or sales-driven companies. Dennis Lundquist is Managing Director and Partner at Qap Legal, a boutique law ﬁrm for the movers and shakers, the dealmakers, and the entrepreneurs of Stockholm's startup and scaleup scene, a business which Dennis very proud of. Qap Legal has established a clear M&A focus and has managed to grow its public M&A engagement substantially.

The greater the obstacle, the more glory in overcoming it

and put themselves ﬁrst often end up on the losing side.

Success is achieving jointly established goals together. Dennis believes that success is continuing growth and evolvement under the theory that 1,00^365 still just equals 1,00 whilst 1,01^365 equals 31,18. Progress in its purest form. He says that success itself is not the end game, but rather a result of living by the above standards.

The beginning and the successful journey of Dennis' career in the legal industry

Dennis also strongly believes that challenges do make you stronger. Without failure, there can be no success and each mistake and setback provide an opportunity for growth. Personally, he experienced challenges in pushing through barriers of age, hierarchy, and tradition in the legal industry, but it taught him that people who fear change and development

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Dennis' career took oﬀ when his current partner Niklas Bergman took him in as a junior associate straight out of university and showed him that there is an alternative to the stiﬀness and sluggishness of the traditional, legal industry. Today, he has grown professionally and holds the position of Managing Director and Partner. As a leader, Dennis tries to focus 3040% of his time on operations, business development, public relations, sales, and knowledge management. The remaining 60-70% of his time is spent on their clients and coaching their associates in

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client-related matters. He always tries to go beyond the legal side of things and understand what the clients at Qap Legal do and why. “My life pre-Qap Legal was mainly spent in an international M&A and corporate group at Eversheds Sutherland, which, granted, gave me a lot of legal and professional experience that I benefit from even today, but at the same time reduced me to a small cog in a piece of large machinery and gave me a poor worklife balance,” states Dennis. Dennis notes that the best recognition he has received as a leader cannot be pinned down to a single moment but in the constant development and growth of the associates and other employees at Qap Legal telling him that they are doing something right. Plans for the growth and future of Qap Legal The plan for Qap Legal is to keep disrupting a traditional legal industry and become the go-to M&A firm in Sweden for startups and scaleups. Dennis' goal is to build Qap Legal into an autonomous body that lives its own life and thrives on the growth of its employees. “I rarely reflect on the past and when I do it's to take a moment and appreciate all that we as a firm have accomplished. Instead, I focus on the future and what we have yet to achieve. Dreams need to be forwardlooking, otherwise, what's the point?” explains Dennis. Personally, he is looking to improve and develop in his role as an advisor by constantly increasing his knowledge, improving his work methods, and providing more and

more value to the one on the receiving end of such advice. He is especially interested in elevanting his experience in corporate governance by taking on board assignments and being part of advisory boards in early-stage companies. Trying a maintain a work-life balance as a legal professional “I always try to look up from time to time to see the bigger picture and maintain my focus on what's important,” says Dennis who now have a 4-year-old and a 2-year-old at home that help him keep that focus in the best possible way. He also has a ﬁancée who is very supportive of what they are trying to achieve with Qap Legal. “Family is the best way to keep yourself grounded and focused. For professional support, I regularly see a professional business coach to help me improve my leadership skills and work eﬃciency,” he states. According to Dennis, employees that develop and grow remain motivated. He also believes that motivated leaders create motivated employees. CIO VIEWS | 47

“Growth comes from throwing them out in the deep end but letting them know that there is a lifeline if they need it. Having a relaxed and fun workspace also helps!” he exclaims. Dennis' message to aspiring lawyers is: (a) to look beyond the traditional routes and hierarchies of the legal industry and understand that clients are looking for lawyers that understand their business. (b) focus on mastering the transition from theory to practice. (c) start building your network from day one. (d) don't pick a job, pick a boss.

JAN WEGELIN Managing Director, MarkData (Pty) Ltd

Leading Innovation in Business Insights and Human Behavior Research Across Africa

s Managing Director of MarkData (Pty) Ltd., Jan Wegelin has dedicated his career to advancing research that impacts industries, communities, and societies. Passionate about understanding human behavior and market dynamics, he has positioned MarkData as a leader in providing innovative business insights across Africa. Jan specializes in navigating complex socio-economic landscapes and empowering individuals through knowledge and opportunity. From Frontline Researcher to Visionary Leader Jan's career at MarkData reﬂects growth through opportunities and passion. Starting in 1993, he began at the very basics of research, classifying responses, before

transitioning to nationwide ﬁeldwork, thus building his leadership foundation. These experiences taught him to ask insightful questions and to empathize with people and their circumstances.

“The biggest value add for me was their research, thought leadership and advice.” MarkData client feedback Lessons in Resilience and Balance

Jan advises early-career professionals to gain hands-on experience across all business areas for valuable leadership development. After operational roles in Manchester and Ireland in the early 2000's, Jan focused on research design and analysis, which earned him industry awards and created innovative solutions.

Jan's career, shaped by challenges, centers on three principles: working hard, maintaining quality, and staying true to beliefs. A key lesson came during his student years when he ran out of money, vowing never to be without a job again. “Walking past food, gadgets, and books without engaging made me promise that to myself,” he recalls.

In 2021 he became the Managing Director of MarkData and has led the company's signiﬁcant growth. Reﬂecting on 30 years of research, he emphasizes, “An inquisitive mind is constantly stimulated to new heights.”

At 28 years of age, Jan sold everything to pursue a research career in Ireland, embracing uncertainty. His journey, from Waterford to Manchester, broadened his worldview. “A positive, determined

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outlook has served me well,” he reflects. Effort and excellence are his guiding values. “Give your best; people will notice,” Jan says, highlighting his attention to detail which fosters trust and opens doors. Pioneering Research that Shapes Society and Business Jan's research spans social, economic, political, and business growth domains, each offering unique challenges. “Finding the answer through research is most satisfying,” he reflects. Key milestones include: •

•

Deﬁning South Africa's National Identity: Jan's 2017 methodology tracks the nation's evolving identity. This work has won the Best Paper Award at the 2018 SAMRA conference. This work continues to 2027. Fostering Entrepreneurial Growth: Working with MindCette, he developed an entrepreneurial index tailored to South Africa. This gained global recognition, earning it the GEN Compass Award in 2018. Advancing Human Behavior Science: MarkData won the 2022 Excellence Award for R&D in human behavior science, becoming the only African company to do so. Introducing the Tx5® Framework: MarkData's Tx5® behavioral model is based on cognitive and emotional decision-making drivers which earned the Bronze Award at the 2024 SAMRA conference.

Jan's career highlights the transformative power of research in tackling complex challenges. “MarkData diﬀerentiates themselves from similar companies I have dealt with through their remarkable client understanding and service, their 'can do' attitude and always delivering more than expected, on time and budget.” MarkData client feedback Staying Inspired and Driving Impact After just over three decades in research, Jan's motivation remains strong. It is driven by the following two key factors: •

The Ever-Changing Nature of Research: “Research touches every aspect of society, governance, and the economy,” Jan explains. Each project brings new challenges, keeping the work dynamic and engaging. The diversity of industries ensures continued fascination with the complexities of society, business, and governance.

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•

The Power of a Strong Team: “A good team is the foundation of a successful day,” Jan shares. Collaborating with a close-knit, value-driven team inspires him to strive for excellence, ensuring impactful results through shared professionalism and accuracy.

“They go the extra mile to assist the client to implement the ﬁndings and they are always available for help after the project has been completed.” MarkData client feedback Advice for Aspiring Leaders in Research and Business Insights Jan oﬀers key insights for excelling in the research and business insights industry. These cover the following: •

Adopt a Generalist Approach: “Being a generalist is critical,” Jan advises. Understanding trends and their broader context is key to navigating geopolitical uncertainties, governance shifts, and evolving markets.

•

Understand Stress Responses: Recognizing how individuals

handle stress is vital. “Fostering mutual support under pressure keeps teams focused and collaborative,” Jan explains. •

•

Visualize the End Goal: “A clear mind map of where I'm heading is essential,” Jan shares. Visualizing the outcome ensures direction, while adaptability remains crucial.

extraordinary.” MarkData client feedback Ensuring Insightful and CostEﬀective Solutions Jan emphasizes that impactful business solutions come from simplicity and precision: •

Understand Clients' Realities: Jan stresses the importance of knowing clients' challenges, opportunities, and fears. “Only then can research results tell a compelling story and drive meaningful action.”

These principles guide Jan's success and inspire future leaders in the field. Shaping the Future of Business Insights in Africa Jan views 2025 as a transformative year, marked by political shifts and AI's rapid adoption. Africa's youthful population is poised to drive global change, with Jan noting, “Africa's youth have the power to shape meaningful trends.” The research industry will shift its focus from consumers to individuals, as the importance of complex values, emotions and empathy are emphasized. Therefore, MarkData is ready to adopt a people-first approach to ensure research benefits clients and communities. “Exceptional statistical analysis and common-sense insights into complex well-being surveys I conduct as a well-being economist ... mastery in analyzing multivariate data sets and intuitive skills in the interpretation of these data sets is in my experience

•

Focusing on the Right Questions: “More data doesn't mean better insights,” Jan explains. MarkData prioritizes asking the right questions and engaging the right audience to uncover meaningful answers without overwhelming projects with excessive data. Prioritizing Diversity and Context: MarkData values diverse perspectives and contextual feedback over sheer data volume. “The answer often lies in the nuances,” Jan adds. By balancing innovation with practicality, MarkData delivers actionable, cost-eﬀective insights that drive growth across Africa.

“MarkData is exceptionally proficient in assisting the client with clarifying and developing research questions or areas of investigation, and in creating data collection methods and instruments.” MarkData client feedback Empowering Future Leaders and Supporting Communities MarkData has impacted many lives through practical training, particularly by teaching interviewing skills, boosting confidence, and providing professional experience. Partnering with a home for destitute individuals, the company has helped many launch careers in nursing, music, and finance.

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MarkData's focus on personal and professional growth empowers individuals and fosters transformative change. “Action without vision is merely passing time. But vision with action can change the world.” Nelson Rolihlahla Mandela Striving for Integration Jan balances his passion for work by approaching his personal life with intent. He sets goals like taking trips a few times a year, rekindle and nurture creativity through writing, or reconnecting with friends and family. Some of his writings become anchors as reference points which he revisits from time to time. “Work often involves left-brain activities like schedules and plans,” Jan notes. “Personal moments should allow space for right-brain activities that re-energize the mind.” He advices. “Be intentional about these things,” highlighting the value of deliberate actions in achieving a balance. Conclusion Under Jan Wegelin's leadership, MarkData sets standards in research excellence, enabling businesses and individuals to succeed in a rapidly changing world. Committed to innovation, collaboration, and community impact, Jan is dedicated to driving progress and inspiring the next generation of leaders across Africa and beyond.

MOUSTAFA H. KHATAW Managing Director, Skylink Group Tanzania

Navigating the Skies of Success: An Insightful Journey with Moustafa H. Khataw

n the dynamic world of travel and tourism, few names resonate as profoundly as Moustafa H. Khataw. With a career spanning nearly three decades, Moustafa has not only witnessed but also signiﬁcantly contributed to the evolution of the industry. As the Managing Director of Skylink Group Tanzania, his leadership and vision have propelled the company to new heights. His role as President of the Association of Eastern & Southern Africa Travel Agents (AESATA) and Associate Director of the United Federation of Travel Agents' Associations (UFTAA) underscores his inﬂuence and commitment to shaping the future of travel in the region. This article delves into Moustafa's journey, his guiding principles, and

the innovative strategies that have cemented Skylink's position as a leading travel Management Company in Tanzania. A Passion for Travel Moustafa H. Khataw's journey in the travel and tourism industry began with a deep-seated curiosity and love for exploring new cultures and places. “From an early age, I was captivated by the idea of experiencing the world beyond my immediate surroundings,” he explains. This passion for travel has evolved over the years, shifting from personal exploration to creating exceptional experiences for others. Moustafa emphasizes the transformative power of travel, noting how it broadens perspectives, fosters connections, and enriches understanding.

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Over the years, Moustafa's enthusiasm for travel has embraced the evolving aspects of the industry, such as sustainable tourism and digital advancements. “My journey in this industry has been as much about personal growth as it has been about professional achievements,” he asserts, highlighting the endless opportunities for exploration and innovation that continue to inspire him. Guiding Principles of Leadership At the helm of Skylink Group Tanzania, Moustafa's leadership is anchored in core values: integrity, customer-centricity, innovation, and sustainability. “Integrity is fundamental to everything we do,” he asserts. This commitment to transparency and honesty has built

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essential trust and credibility. Customer-centricity drives Skylink's dedication to exceptional service, while innovation keeps the company ahead of industry trends. Sustainability reﬂects a responsibility towards the environment and local communities, aligning with global trends and resonating with clients and partners. These principles have been crucial in shaping Skylink Group Tanzania's growth and success. Skylink Group Tanzania's longevity and success in the competitive travel industry can be attributed to several key factors: commitment to excellence, adaptability, deep local knowledge, strong ethical foundations, and investing in people. “Our focus on providing outstanding customer service has built a strong reputation,” Moustafa notes. The company's ability to adapt and innovate, coupled with a deep understanding of the Tanzanian market, has set it apart from competitors. “Integrity and transparency in our operations are fundamental to building and maintaining lasting relationships,” Moustafa asserts. Investing in the professional development of employees has also been crucial, fostering a culture of excellence and innovation that ensures Skylink continues to deliver top-notch service. Balancing Multiple Roles In addition to his role at Skylink, Moustafa is actively involved in various organizations, including the Tanzania Private Sector Foundation and the Tourism Confederation of Tanzania. “Through my roles in TPSF and TCT, I gain a deeper understanding of the challenges and

opportunities facing the private sector and the tourism industry at large,” he explains. Balancing these responsibilities requires careful time management and clear prioritization. Moustafa relies on a skilled and dedicated team at Skylink to manage day-to-day operations, allowing him to focus on his broader industry roles. “By empowering my team and delegating effectively, I ensure that both Skylink and my external responsibilities receive the attention they need,” he states. Navigating Challenges The travel industry faced unprecedented challenges during the COVID-19 pandemic, and Skylink was no exception. Moustafa highlights the severe decline in travel demand, financial strain, and the need to maintain team morale as significant challenges. “We quickly pivoted our focus to domestic travel and local experiences,” he recalls. By promoting local tourism and implementing cost-saving measures, Skylink navigated the downturn and emerged stronger. The experience reinforced the importance of adaptability and proactive planning. “Transparent and proactive communication helped build trust and 56 | DECEMBER 2025

loyalty during uncertain times,” Moustafa explains. Strengthening partnerships and collaborating closely with suppliers, local businesses, and industry organizations were also crucial strategies that helped Skylink navigate the challenges of the pandemic. Promoting Tanzanian Tourism As Chairman of the Tourism Confederation of Tanzania, Moustafa has championed several initiatives to promote tourism in the country. These efforts include advocating for sustainable tourism practices, improving infrastructure, capacity building, policy advocacy, and community engagement. “Our emphasis on sustainability has enhanced Tanzania's reputation as a responsible travel destination,” he asserts. These initiatives have collectively contributed to the growth and resilience of Tanzania's tourism sector. “By organizing training programs, workshops, and certification courses, we have elevated the quality of service and created a more knowledgeable workforce,” Moustafa explains. Engaging and supporting local communities has also been a key focus, ensuring that the benefits of tourism are shared with local

populations and contribute to their economic development. Staying Ahead of Trends Staying ahead of industry trends and embracing new technologies is crucial for Skylink Group. Continuous market research, adoption of cuttingedge technology, personalization through data analytics, agile adaptation, and feedback-driven improvements are key strategies. “We invest in thorough market research to stay informed about the latest trends and consumer preferences,” Moustafa explains. Moustafa emphasizes the importance of leveraging data analytics to personalize travel experiences for clients. “By analyzing booking patterns, preferences, and feedback, we can tailor recommendations and offers to meet individual needs,” he notes. This approach not only enhances the customer experience but also helps Skylink stay competitive in a rapidly evolving industry. Financial Management and Strategic Planning Moustafa's approach to financial management and strategic planning at Skylink is comprehensive and datadriven. Integrated financial planning, strategic resource allocation, datadriven decision-making, risk management, stakeholder engagement, innovation, and ethical considerations are central to his strategy. “Effective financial management starts with a solid financial plan that aligns with our strategic goals,” he notes. This approach ensures Skylink remains agile, financially sound, and wellpositioned for sustainable growth.

Moustafa also highlights the importance of scenario planning and diversification in managing financial and operational risks. “Developing various financial scenarios helps us anticipate potential challenges and opportunities,” he explains. By diversifying revenue streams and markets, Skylink reduces dependence on any single source of income or market segment, ensuring business continuity and resilience. International Perspective Serving as the Honorary Consul of the Slovak Republic in Tanzania has provided Moustafa with a unique international perspective. This role has enriched his strategic vision, enhanced cross-cultural communication, strengthened international networks, and inspired the adoption of global best practices. “My role as Honorary Consul has broadened my understanding of global economic and political dynamics,” he explains. This perspective has significantly shaped his approach to business and leadership. Moustafa emphasizes the importance of international collaboration and cooperation. “Engaging in crossborder initiatives and participating in international travel forums enhance our global reach and contribute to our ongoing growth and success,” he asserts. Exposure to international standards and practices has also inspired Skylink to integrate advanced technologies and embrace sustainable practices, ensuring the company remains competitive on a global scale. Future Goals Looking ahead, Moustafa's long-term

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goals for Skylink Group and the broader Tanzanian travel industry focus on sustainable growth, innovation, and enhancing global position. Expansion and diversification, promoting responsible tourism, technological innovation, strengthening industry partnerships, global marketing, and investing in workforce development are key priorities. “Our commitment to innovation, sustainability, and global engagement will drive our efforts to enhance Tanzania's position as a leading travel destination,” he asserts. Moustafa also highlights the importance of fostering collaborations and participating in industry forums. “By engaging with local businesses, international partners, and tourism boards, we can enhance our offerings and expand our network,” he explains. These efforts will ensure Skylink continues to deliver exceptional travel experiences and contribute to the growth and development of the Tanzanian travel industry. Conclusion Moustafa H. Khataw's journey in the travel and tourism industry is a testament to his passion, vision, and unwavering commitment to excellence. His leadership at Skylink Group Tanzania and contributions to the broader industry have left an indelible mark. As he continues to navigate the skies of success, Moustafa remains dedicated to creating exceptional travel experiences, promoting sustainable practices, and driving the growth and development of tourism in Tanzania.

MANALI SHETH Managing Director, eSoft Development and Technologies

Pioneering Leadership and Charting New Horizons in Tech

n the ever-evolving realm of technology and business, few narratives are as compelling as the journey of those who start from modest beginnings and rise to transformative leadership. Manali Sheth's trajectory from a Software Quality Analyst to the Managing Director at eSoft Development and Technologies is a testament to resilience, innovation, and visionary leadership. Her career, marked by signiﬁcant milestones and groundbreaking achievements, provides valuable insights into what it takes to thrive in the competitive tech landscape.

December 2011, when she moved to Johannesburg as an expatriate accompanying her spouse. Transitioning from her role as a Software Engineer at Persistent Systems in India, she faced the challenge of restarting her career under a relative visa. “I had no choice but to look for a free internship to start my career again,” she recalls. After eight months of searching, she joined eSoft as a Software Quality Analyst Intern, marking the beginning of a transformative chapter in her career. Starting in a small team of ﬁve with limited clients, Manali embraced the opportunity to learn and grow.

This article explores Manali's inspiring journey, her approach to leadership, and the future she envisions for her company.

“Coming from an Indian corporate environment, eSoft was a big change for me,” she explains. The hands-on experience of managing multiple roles—business analysis, delivery, and QA—was instrumental in shaping her understanding of software development and execution. By 2015, eSoft had expanded signiﬁcantly, and

From Humble Beginnings to Strategic Leadership Manali Sheth's journey began in

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Manali's role evolved to encompass broader responsibilities, including innovation and client management. Embracing Innovation and Strategic Growth Manali's leadership style is deeply influenced by her background in software application delivery management and business consulting. She emphasizes customer-centricity, strategic thinking, and agility. “These experiences have taught me to align projects with business goals and adapt to changes,” she asserts. Her approach involves leveraging technology for innovation, empowering teams, and addressing challenges proactively. One of the standout achievements under her leadership was the launch of epa (eSoft Personal Assistant) in 2015. This innovative WhatsAppbased chatbot was a significant leap forward, offering businesses a novel way to handle queries. “Chatbots

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were an innovation of their own at that time,” she exclaims. The success of epa, which attracted 65 new clients in its launch year, was a major milestone and solidiﬁed eSoft's reputation in the South African market. Navigating Challenges with Resilience Every successful journey is marked by its share of challenges, and Manali's career is no exception. One of the most signiﬁcant obstacles emerged when eSoft's rapid expansion resulted in the loss of its preferential procurement credentials. This development severely complicated the company's ability to access larger enterprises and public sector contracts. “We found ourselves

at a crossroads,” she recounts, reﬂecting on the critical juncture the company faced. The dilemma was stark: should they focus on small to medium-sized enterprises (SMEs) or strive for growth by tapping into larger organizations? Manali chose to pivot strategically rather than pursuing traditional paths of expansion. Recognizing the need for a more adaptable approach, she decided to harness eSoft's unique strengths to empower smaller IT companies. “We began partnering with smaller IT ﬁrms, helping them grow and become successful suppliers to major enterprises,” she explains. This shift in strategy not only allowed eSoft to navigate the immediate procurement challenges but also contributed to a 60 | DECEMBER 2025

broader, collaborative ecosystem within the industry. By fostering partnerships with smaller players, eSoft was able to drive innovation and growth across the sector, ultimately turning a potential setback into an opportunity for widespread impact. This approach not only underscored Manali's resilience but also her ability to transform challenges into strategic advantages, reinforcing her role as a visionary leader in the technology landscape. Cultivating a Culture of Continuous Improvement At eSoft, innovation is more than a strategy; it's a survival technique. Manali fosters a culture of continuous improvement by encouraging open

communication, experimentation, and client engagement. “Innovation is a top priority,” she asserts. The team's passion for breaking and making applications drives their creative processes. One notable example is the partnership with DP World Lions and the development of Smile2Win, a rewards and engagement platform.

boost our ﬂagship product, Talkk.ai,” she states. This platform, designed to create generative AI-based conversational chatbots, represents a critical part of eSoft's future strategy. Additionally, Manali aims to expand into technology consulting and enhance digital transformation capabilities.

at work. This holistic approach allows her to seamlessly integrate her professional and personal roles, ensuring that both spheres are handled with equal attention and care. Her ability to maintain this balance not only contributes to her overall wellbeing but also sets a powerful example for her team and peers.

“We drove an objective of disruption in the marketing space with Smile2Win,” she explains. The platform, which uses gamiﬁcation and rewards to build customer loyalty, exempliﬁes eSoft's commitment to creating impactful solutions. This partnership, including the implementation of technology at The Wanderers Stadium, highlights the innovative spirit that Manali instills in her team.

“I am conﬁdent that with clear communication, proper training, and collaboration, we will achieve our goals,” she asserts. Her forwardthinking approach and dedication to empowering her team position eSoft for continued success and growth in the evolving tech landscape.

Conclusion

Acknowledging Influences and Support Throughout her journey, Manali has had invaluable support from key figures. Her mentor, Vijay Nath (Business Development Head, eSoft Development & Technologies), has been instrumental in guiding her through the complexities of leadership and innovation. “Vijay's guidance has been a cornerstone of my development,” she notes. Additionally, Lions Cricket, CEO of Jono Leaf-Wright has been a significant supporter of her innovations. “His support has been crucial in advancing our projects and achieving our goals,” she adds. Driving Future Success Looking ahead, Manali's vision for eSoft includes significant advancements and diversification. “One of my immediate goals is to

Leadership Principles and Personal Balance Manali's leadership is deeply rooted in principles of integrity, accountability, and collaboration. “I believe in 'Be in the Game,'” she says, reflecting her commitment to leading by example and cultivating a motivated, cohesive team. Her management style is not only inclusive and visionary but also focused on fostering an environment where continuous growth is encouraged and differentiation from competitors is a key goal. By setting high standards and demonstrating unwavering ethical conduct, she inspires her team to align with these values and strive for excellence. Balancing professional and personal life is another domain where Manali shines. “Calendar is my best friend,” she jokes, illustrating how she meticulously plans her schedule to manage various responsibilities. As a dedicated mother and wife, she applies the same principles of discipline, delegation, and effective time management at home as she does

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Manali Sheth's journey from an intern to the Managing Director of eSoft Development and Technologies is a compelling testament to perseverance, innovation, and transformative leadership. Her career arc showcases how strategic thinking, resilience, and a dedication to fostering a culture of continuous improvement can lead to extraordinary success. By navigating challenges with agility and steering her company toward groundbreaking innovations, she has not only achieved personal milestones but also contributed significantly to the industry's evolution. As Manali continues to lead eSoft into a promising future, her vision and leadership are set to propel further advancements and influence the sector's trajectory. Her story stands as an inspiring blueprint for emerging leaders, illustrating the profound impact that dedicated and visionary leadership can have in shaping the future of technology and business. Through her example, she demonstrates that with determination and a forward-thinking mindset, significant and lasting change is achievable.

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