NetBenefits® Customer Protection
Extra login security for your account Give your account security a boost and prevent unauthorized access by adding 2-factor authentication (2FA) at login. Enrolling in 2FA will protect your account by challenging every login unless you choose to remember your device. Fidelity has many authenticator options available and more coming soon. How do I enable 2FA at login? Log in to the Security Center on NetBenefits.com. Select the “Enable” button for 2-Factor Authentication at Login. Push notifications This new option for extra security at login sends a notification to your mobile device that allows you to verify your login attempt—or to deny it if you believe the login attempt is fraudulent. How do I enable push notifications? If you have the Fidelity Investments mobile app, you’ll be able to receive push notifications for 2FA at login if you use the app’s biometrics and have notifications enabled. Push notifications rely on biometrics, meaning that your device recognizes your face or fingerprint. One-time passcode by text or call You can choose to have Fidelity send a six-digit security code directly to your phone via text or voice call for 2FA at login. The code isn’t a password that you need to create and remember—simply enter the one-time code you receive to verify that it’s you.
Frequently Asked Questions Q: Why am I receiving a challenge if I did not sign up for it? A: You may receive a challenge at login if certain risk factors are met, such as logging in from a new device or location. Q: What should I do if my push notification doesn’t work or if I don’t have my mobile device with me? A: Please make sure that notifications are turned on for the app. You can also select “Try another way” on the push notification screen to use a different authenticator option.