April 2025
… in the
news
Chesapeake Health Care's New AI Phone Scheduling System We are excited to introduce a cuttingedge solution to enhance patient access and streamline appointment scheduling— our new AI-powered phone scheduling agent, powered by AssortHealth! This state-of-the-art system is now live at Woodbrooke OB/GYN and Woodbrooke Adult Medicine, allowing patients to schedule, reschedule, confirm, or cancel appointments quickly and easily—without ever waiting on hold.
Why This Matters for Our Patients
Inside this issue CHC’s New AI Phone Scheduling System ........ Page 1 Welcome New Staff......... Page 2 ensuring that all patient information is protected with top-level security measures.
Staff Recognitions ........... Page 3
Try It Out!
Breakfast Highlights...... Page 4
We understand that long wait times and The AI scheduling agent is now available voicemail queues have been ongoing at the following locations: frustrations for our patients. With this AIdriven phone system, calls are answered Woodbrooke OB/GYN – 410-546-2424 immediately, 24/7, eliminating the need to Woodbrooke Adult—410-546-6650 wait on hold or call back during office This innovative solution marks a hours. significant step forward in our Additionally, the system offers commitment to providing the best possible multilingual support, ensuring patients can patient experience. By leveraging AI communicate in their preferred language. technology, we are making healthcare more accessible, efficient, and patientHow It Benefits Our Staff focused. This system doesn't just improve patient We encourage all staff to familiarize satisfaction—it also enhances efficiency for themselves with this system and help our teams. By automating routine scheduling tasks, our staff can focus more spread the word to our patients! on direct patient care, reducing For any questions or feedback about the administrative burdens and improving new scheduling system, please reach out workflow. to Josh Boston, Chief Operations Officer at jboston@chesapeakehc.org. Additionally, AssortHealth’s technology prioritizes data security and privacy,
Staff Appreciation
Car Safety Seat Checks .... Page 4 Staff Anniversaries ......... Page 5 Staff Birthdays in April .... Page 5 Department Spotlight on HOPs........................ Page 6 Healthy Living Corner ...... Page 7 April Trivia Contest ......... Page 8
March Trivia Questions & Answers ... Page 8
OUR MISSION Chesapeake Health Care’s mission is to provide affordable, culturally competent patient and family-centered health care, leading to individual and community wellness to residents of the three lower counties in Maryland, regardless of their ability to pay.