BOX OFFICE & HANDLING COMPLAINTS ................ 11
VENUE SPACES ................................................ 3 WRITERS’ ROOM ............................................. 3 FACE COVERINGS ............................................ 4 TRACK AND TRACE........................................... 4 COVID19 SYMPTOMS ...................................... 4 SOCIAL DISTANCING ........................................ 5 HAND SANITISATION & CLEANING .................. 5 VOLUNTEER ROLES AND RESPONSIBILITIES .... 5 WATERSTONES, BOOKS AND SIGNINGS .......... 6 DEDICATED VOLUNTEER SPACE ...................... 6 STORAGE OF COATS AND VALUABLES ............. 6 FESTIVAL OFFICE.............................................. 6
WHAT YOU CAN EXPECT FROM CHELTENHAM FESTIVALS .......................................................... 7 WHAT CHELTENHAM FESTIVALS EXPECTS OF ALL VOLUNTEERS ....................................................... 7
VOLUNTEER SUPPORT .......................................... 8 FIRST AID ........................................................... 8 ID AND ACCESS ................................................... 8 INSURANCE ......................................................... 8
LET US KNOW...................................................... 9 FEEDBACK .......................................................... 9
VENUE STAFF ...................................................... 9 FESTIVAL TEAM/ PROGRAMMING......................... 10 DEVELOPMENT/SPONSORSHIP ............................. 10 PRESS .............................................................. 11 MARKETING...................................................... 11 EDUCATION ...................................................... 11
USEFUL PHONE NUMBERS ................................... 12 AUDIENCE FLOW MAPS ...................................... 13 ADDRESSES ...................................................... 14 BRIEFINGS ........................................................ 19 DISABLED AUDIENCE .......................................... 19 FOOD AND DRINK .............................................. 19 ACCIDENTS AND INCIDENTS ................................. 20 LOOKING FOR A LOST CHILD ................................ 20 YOU’VE FOUND A LOST CHILD.............................. 20
RECYCLING AND WASTE ..................................... 21 SECURITY ......................................................... 21 SMOKING ......................................................... 21 ALCOHOL ......................................................... 21 WI-FI .............................................................. 21 TOILETS ........................................................... 21 ACCESSIBILITY ................................................... 21
SOCIAL MEDIA .................................................. 22 FIRES ............................................................... 22 EVACUATION .................................................... 22 EQUAL OPPORTUNITIES AND HARASSMENT ........... 23 SAFEGUARDING ................................................. 23 SAFEGUARDING PROCEDURES.............................. 23 HEALTH & SAFETY ............................................. 24 ALCOHOL AND DRUGS ........................................ 24
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