Chartwells Monthly | October 2017
2017 Be-A-Star Winners
communication / executive message
table of letter from the ceo
Making All The Difference This year marked my 21st anniversary with Compass Group. From my start at Bon Appétit to my current role as CEO of Chartwells Higher Education Dining Services, I’ve experienced first hand what it means to grow my career within the company. I’m proud to be part of an organization that encourages our associates to develop their own career paths and explore new opportunities that result in amazing accomplishments. In this special edition of Chartwells Monthly, we celebrate the teams and individuals who make all the difference in our business. These are the people who, first and foremost, ensure that our students are healthy, happy and have a place to gather that feels like home. These are the people reaching beyond their day-to-day responsibilities to boost morale, increase financials or win new business. They treat every day as a rebid, assuring that our clients and our broader communities see us as a true partner — and they are an integral part of the fabric of the institutions they serve. Thanks to these individuals Chartwells continues to be recognized as an industry-leading organization to partner with and work for.
contents:
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Letter From the CEO
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National Account of the Year
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Accounts of the Year
6
Chefs of the Year
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Bakers of the Year
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Star Associates of the Year
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Penta Award Regional Director of the Year
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Compass in the Community and Sector Five Jewel Award
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Difference Maker Award
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Contact Chartwells
As I make my weekly visits to college campuses and universities, I am truly humbled by the dedication and passion that I see in both the back of house and front of house. I am honored to congratulate and thank some of our most inspiring individuals and our “difference makers” on the following pages. Lisa McEuen President & CEO Chartwells Higher Education Dining Services
This year’s program theme
“Superhero Superstar” recognizes the superpowers within each and every one of our associates.
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CHARTWELLSMONTHLY.COM | OCTOBER 2017
On The Cover Compass Group’s annual Compass Night of Stars in Orlando, Florida. Pictured left to right are: Chef Sarah Bodner, Greg Moran, Tom Lapp, Scott Steiger, Lisa McEuen, Helen Gilbert-Korinth, Allison Trinkle, Chef Quintin Eason, Chef Annette Damavandi, and Teri Trickey.
2017 awards & recognition / people
National Account of the Year
National
ACCOUNT of the
YEAR
The Regional and National Account of the Year Awards recognize extraordinary teams that have truly exceeded their customer, community and client-partner expectations. The Missouri State Team are a dedicated group of hard working associates who live our mission every day. They embrace every opportunity to be the best, whether it be in residential dining, catering or retail. I am humbled by their drive to live our pillars and demonstrate excellence when it comes to people and service. The team has supported many community initiatives and raised considerable donations for great causes. One initiative that touched everyone’s heart was a partnership with Make-A-Wish Foundation. They raised over $13,000 to send a young boy and his family to LEGOLAND. They not only are focused on executing a great program but making dreams come true. I am proud of the team for wining this prestigious award two years in a row. They are a team that bleeds BLUE and are smart, hungry and humble. Nadeem Zafar Regional Vice President, Mid Central Region
OCTOBER 2017 | CHARTWELLSMONTHLY.COM
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people / 2017 awards & recognition
Regional Accounts Mid Atlantic Region York College of Pennsylvania
Mid Central Region Missouri State University
Northeast Metro Region Quinnipiac University
Northeast Region University of Massachusetts Dartmouth
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CHARTWELLSMONTHLY.COM | OCTOBER 2017
of the
Year
2017 awards & recognition / people
Congratulations to Campus Dining Teams at Chartwells’ Regional Accounts of the Year!
TAMU Region Texas A&M – College Station
West Region Southern Utah University
East Central Region University of Arkansas
Southeast Region UNC Charlotte
OCTOBER 2017 | CHARTWELLSMONTHLY.COM
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people / 2017 awards & recognition
Chef of the Year We are fortunate to have chefs like Sarah Bodner as part of the Chartwells team. Every day Sarah goes above and beyond to ensure all her guests’ needs are met and their expectations exceeded. Sarah also ensures that her team is being developed and that they are able to get the training that they need and desire. She leads the Webtrition Champions Team for the Mid Atlantic Region and is respected by all her peers. When she has spare time she volunteers in her community of Scranton, PA, educating children about food.
Sarah Bodner King’s College • Mid Atlantic Region
Chef Sarah is truly an example of “can-do attitude” and living the Chartwells brand. Thank you, Sarah, for your hard work and dedication! Allison Trinkle Regional Executive Chef, Mid Atlantic Region
David Rutkowski
Sarah Bodner
Vince Picciotto
Dusan Vlajnic
Quintin Eason
Brook Adams
Jon Buchholtz
George Charbel
UMASS Dartmouth Northeast Region
King’s College Mid Atlantic Region
College of Mt. St. Vincent Northeast Metro Region
Elmhurst College East Central Region
Regional Chefs of the Year
Missouri State University Mid Central Region
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CHARTWELLSMONTHLY.COM | OCTOBER 2017
University of North Florida Southeast Region
University of Alaska, Fairbanks TAMU West Region TAMU Region
2017 awards & recognition / people
Baker of the Year When Chartwells announced that it was intronew ducing a new category to the Be-A-Star Proaward gram for Baker of the Year, there was no doubt in my mind that Annette Damavandi should be nominated. Every day Annette works hard for the Southern Utah University community baking treats for our students, always with a smile on her face. We are so thrilled that Annette was chosen as National Baker of the Year as she is a valued member of the SUU community and deserves this very special recognition. Anthony Lazenby Director of Dining, Southern Utah University
Annette Damavandi Southern Utah University • West Region
Lynelis Figueroa
Lisa Nugent
Jacquie Greene
Paul Szekeres
Annette Damavandi
Lisa Tosto Going
Becker College Northeast Region
Stockton University Mid Atlantic Region
Hofstra University Northeast Metro Region
Regional Bakers of the Year
Russell Lemke
University of Northern Kentucky Mid Central Region
UNC Greensboro Southeast Region
Southern Utah University West Region
TAMU Corpus Christi TAMU Region
OCTOBER 2017 | CHARTWELLSMONTHLY.COM
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people / 2017 awards & recognition
Star Associates of the Year For the first time we are presenting awards by brand pillar. The winner in each category was chosen because he or she truly embraces our culture and best exemplifies the Chartwells brand. Without the dedication and participation of our great people, our program would not be a success. Congratulations!
Community
Cuisine
Culture
Ideas
People
East Central Region
Roger Disher
Kelly Pfab
Manny Soto
Audrey Smith
Robin Hummert
Nina Greiman
Brynn Glover
Fred Prewitt
Jami Smith
Sherry Paul
Ray Friese
Juan Herrera
Susan Hulschizer
Sarah Nicklay
Nicole Reicheneker
IUPUI
Quincy University
IUPUI
University of Arkansas
Quincy University
Mid Atlantic Region
York College of Pennsylvania York College of Pennsylvania Northern Kentucky University York College of Pennsylvania York College of Pennsylvania
Jessica Mason Bowling Green State University
Mid Central Region
St. Mary’s University
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CHARTWELLSMONTHLY.COM | OCTOBER 2017
University of Nebraska Kearney
University of Nebraska Kearney
St. Mary’s University
University of Nebraska Kearney
2017 awards & recognition / people
Community
Cuisine
Culture
Ideas
People
Northeast Region
Maddalena Ruggiero Lynn Morin
Tom Barton
Tim Cooney
Sue Rodgers
Gonzalo Izaguirre
Bertha Aguilar
Derek Donolli
Theresa Nguyen
Lorenzo Vincent
Doris Clinton
Joe Bott
Ahmed Hamed
Ben Witherspoon
Harry Crews
Shanna Ellis
Raven Riley
Brianna Redwine
Joe Anguiano
Aurora Van Cleave
Natasha Green
Jon Buchholtz
Michael Graupman
Kim DiNardo
Joanne True
Albany College of Pharmacy Worcester State University
Northeastern University
Northeastern University
UMASS Dartmouth
Northeast Metro Region
SUNY Old Westbury
St. John’s University
St. John Fisher College
Dominican College
Quinnipiac University
Southeast Region
Mars Hill University
UNC Greensboro
University of North Florida
UNC Asheville
Stetson University
TAMU Region
Texas A&M University College Station
Texas A&M University College Station
Texas A&M University College Station
Texas A&M University Corpus Christi
Texas A&M University Galveston
West Region
Southern Utah University
University of Alaska, Fairbanks Districti Mgr. Coastal States
Portland State University
Johnson and Wales University Denver
OCTOBER 2017 | CHARTWELLSMONTHLY.COM
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people / 2017 awards & recognition
Penta Award For the second year in a row, I am pleased to congratulate the TAMU region led by Leland Rapport on winning the coveted Penta Award. The Penta Award represents the region in the Chartwells Higher Education sector that has truly excelled at meeting and exceeding all business goals from increasing diversity and inclusion efforts to loss prevention to same store sales growths. I also want to sincerely congratulate every associate in each region for performance in support of our clients, students and every guest dining on campus. Thank you for all your dedication and hard work. Lisa McEuen President and CEO
Regional Vice Presidents
Leland Rapport
Greg Coady
Sandra Lee
Kevin Lyden
Nadeem Zafar
Nelson DeFigueiredo
Fred Heaviside
Executive Vice President Northeast Region
East Central Region
Vice President of Operations TAMU Region
Mid Atlantic Region
Mid Central Region
Regional Director of the Year I am delighted to announce Chartwells’ 2017 Regional Director of the Year. This award recognizes outstanding financial and operational delivery within their respective region. Congratulations to Greg Moran on winning this prestigious award and to all of your who have played a critical role in our success this year.
Leland Rapport Joe Fischioni
Darryl Lomax Chief Financial Officer
TAMU Region
Greg Moran Regional Director Southeast Region
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CHARTWELLSMONTHLY.COM | OCTOBER 2017
Southeast Region
Northeast Metro Region
West Region
2017 awards & recognition / people
Compass in the Community And Sector Five Jewel Award Winners Chartwells Higher Education Dining Services’ teams do it again! We are proud to announce that the Northeastern Region earned a bronze award for Compass in the Community and the University of Massachusetts Dartmouth won first place in the Sector Five Jewel Award.
Compass In The Community Bronze Award Northeastern Region
Sector Five Jewel Award University of Massachusetts Dartmouth
OCTOBER 2017 | CHARTWELLSMONTHLY.COM
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people / 2017 awards & recognition
Difference Maker Award Congratulations to Allison Trinkle and Tom Lapp for being the first recipients of the new Difference Maker Award which recognizes outstanding associates who go above and beyond their day-to-day responsibilities to make significant impacts on Chartwells’ business, whether it be boosting morale, increasing financials or winning new accounts.
Allison Trinkle
Regional Executive Chef Mid Atlantic Region
Thank You
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Tom Lapp
Senior Director Strategy & Retention
What an honor to be involved in the Be-A-Star program! This is my first year and I have thoroughly enjoyed it. As we close the 2017 Be-A-Star program, there are a few individuals I would like to thank. My first thanks goes to those involved in preparing submissions. I understand the time and dedication it takes to gathering stories and crafting submissions. For me it has been enlightening to read through all the examples of why our people are so great.
CHARTWELLSMONTHLY.COM CHARTWELLSMONTHLY.COM || OCTOBER OCTOBER 2017 2017
new award
My second thank you goes to the Be-AStar Regional Champions, on the opposite page. These individuals work tirelessly to pull together the program in their regions, in addition to their already packed job descriptions. I wanted to ensure they received a mention and a big thank you for the time they dedicate to ensuring their people get recognized. Finally, I would like to acknowledge our National Winners. They have taken center stage with their accomplishments. As
2017 awards & recognition / people
— Coming Soon — 2018 Be-A-Star Program:
ALL TOGETHER NOW an organization, this is an opportunity to celebrate our remarkable associates and to shine a light on their contributions. Believe me, we notice the positive strides you are making and we appreciate your steadfast commitments. Congratulations to all the winners, and I look forward to working with you all again next year. Helen Gilbert-Korinth Be-A-Star Coordinator
Special Thanks to Our Regional Be-A-Star Champions Megan Heap | East and Mid Central Lisa Mullen | Mid Atlantic Angela Silva | Northeast Aimy Caracoglia/Stephanie Farino | Northeast Metro Courtney Bryant | TAMU Tracy Yaeger | Southeast Brittany Gibson | West
OCTOBER 2017 | CHARTWELLSMONTHLY.COM
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Chartwells Higher Education Dining Services • 2 International Drive, Rye Brook, NY 10573 Media interested in any additional details for content published in Chartwells Monthly can contact Meredith Bracken. Meredith.Bracken@compass-usa.com Phone: 914-935-5326 Web: www.ChartwellsHigherEd.com • www.ChartwellsMonthly.com • www.DineOnCampus.com Thanks to: Clara Wright and Helen Gilbert-Korinth Privacy and Terms of Use All content © Chartwells USA. © 2017 Compass Group USA, Inc. All rights reserved. Chartwells Monthly production by: Kaleidoscopic, Inc. www.kaleidoscopicinc.com
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