MAY 2021
honoring our
DIFFERENCE
MAKERS
communication / executive message
table of letter from the ceo
New Beginnings This time of year is always bittersweet. While we will miss serving our wonderful guests and campus communities, we are also so excited to watch students graduate and prepare to make the next step in their journey. The end of a school year is also a time to thank our many associates who have contributed so much to take care of our guests. In a year like no other, they creatively problem-solved, thought outside of the box, and safely served our students and guests every day. In this issue, we highlight many of the university and college awards and recognitions that our associates received in addition to our new Chartwells Heroes program.
contents:
2
Letter From The CEO
3
Student Success
4
AAPI Heritage Month
6
Chartwells Heroes
8
Foodservice Heroes
10
Campus Award Winners
Throughout the month, we also kept a focus on our Asian American and Pacific Islander associates, sharing their personal stories in their own unique voices. As we look ahead to fall, I am excited to see what the future holds. Wishing you a wonderful, healthy, and happy summer.
On the Cover
Lisa McEuen
Foodser vice Hero Tanya Pilon of Eastern Michigan University ser ves up smiles with care and dedication.
CEO, Chartwells Higher Education
equityInclusion and
Bravo Compass Group USA Forbes has named Compass Group USA one of “America’s Best Employers for Diversity in 2021.” Compass Group, the parent company of Chartwells, has received this recognition annually since 2018. The Compass Group USA team is honored to again be acknowledged for this important distinction.
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CHARTWELLSMONTHLY.COM | MAY 2021
student success / community
Student Success Send-off These upperclassmen completed their Chartwells Student Success internships and went straight to the head of their class.
Congratulations, Incredible Interns! To say it’s been a challenging year is an understatement, and it’s been incredible to see our interns persevere. I’m in awe of how much they have learned, grown and contributed to the company’s initiatives. They have made such an impact, not only to their campus communities, but to our business operations. None of this would be possible without the dedication of the mentors who developed these talented students. Thank you all for your unwaver-
Interns h one
valuabl e handson s
kills and pre pare for future c areer paths.
ing support; we look forward to continued success next school year. Congratulations to all of the graduating seniors! Wishing you all the best success in your future endeavors.
~ Nicole Wagner Director of Talent Growth + Student Success INGA
NATORI
BRENDAN
MORGAN
BETSY
CIERRA
CL
GARGI
DEVON
JAMES
JESSALYN
JOAO
MICAH
SAVANNAH
TARA
JENNIFER
CAROLINA
SEAN
TANNER
MAJD
ALLISON
ANDRES
RATS CONG DS! GRA
MAY 2021 | CHARTWELLSMONTHLY.COM
3
people / aapi heritage month
Honoring AAPI Heritage
Inspiring Stories We celebrate and honor the culture of our Asian American and Pacific Islander associates during AAPI Heritage Month by offering up our platforms for them to share their unique stories.
Chin Hong Chua RESIDENT DISTRICT MANAGER, TEXAS STATE UNIVERSITY
“While growing up as third-generation Chinese Malaysian in Southeast Asia, my family instilled in me the importance of education. I had to learn Chinese, English and Malay. A disadvantage back then was the lack of tertiary education opportunities. The country had less than nine universities, making it hard to be accepted to study one’s area of interest. Thus, studying abroad was almost a certainty for those that qualified and could afford it. “While I pursued my bachelor’s in International Business and Economics at the University of Arkansas, I worked as a dishwasher. The income supplemented the allowance provided by my parents and the free meal helped a lot. What started as a job to get a free meal has now become a lifelong career. I have been blessed to have worked in this organization in multiple capacities and continue to grow my career. I am honored to have worked with the best in the industry and have earned multiple recognitions, including National Account of the Year, Inclusion Excellence Award and Center for Excellence.
“In my free time I play badminton and enjoy stamp collecting. Since I live in Texas, experimenting smoking a mean Texas BBQ Brisket is almost a constant. Now during the pandemic, I have been learning the art of bonsai to keep my mind at peace. “One of my favorite foods is Chinese Sticky Rice Dumpling (Zongzi). It’s marinated pork belly, chestnuts, shitake mushroom, sticky rice and more wrapped in bamboo leaves and boiled. It’s usually prepared during the Dragon Boat Festival. The tradition started when the Chinese people memorialized a famous poet who drowned more than 2,300 years ago. The villagers dreamt that the food they threw into the river to commemorate his sacrifice was eaten by the fish, and as a result the ingredients were then wrapped in bamboo leaves and delivered by boats to be dropped in the center of the river.”
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CHARTWELLSMONTHLY.COM | MAY 2021
Chua Chin Hong
“In my free time I play badmint
on and enjoy stamp colle cting. Since I live in Texas, experimen ting smoking a mean Texas BBQ Briske t is almost a constant. Now during the pandemic, I have been learning the art of bonsai to keep my mind at peace”
“I grew up in Long Beach Island, New Jersey. It’s considered a coastal vacation town, but I was lucky enough to live there as a local and enjoy the beach or delicious seafood all year long. “Overall, I definitely didn’t have a traditional upbringing as an only child being raised by an Italian/Slovak American father and Filipino mother. Some days we had Filipino food, other days we had Italian. Growing up in a household with two unique cultures, I felt that I needed to identify who I was in order to understand where I fit in best. Now that I’m older, I’ve learned to embrace that my cultures make me unique, and positively influences who I am.
ersity make v i D s
MARKETING MANAGER, TEXAS A&M UNIVERSITY AT GALVESTON
a
tter commu e n b ity
Ginny Spataro
us
aapi heritage month/ people
“My mom, Dahlia, managed two businesses before the age of 22 in the Philippines and left all of that behind to start over in the United States as an hourly retail worker. She worked her way back up again to give me the opportunities I have now, which is not uncommon for many Filipinos moving to the states. Her story has inspired me to persevere through all of life’s challenges. “Most of my jobs as a teen involved working in restaurants. Once I started working with Chartwells as an intern about seven years ago, I had the food knowledge and educational degree to transition to full-time marketing manager. So far, I’ve worked at three campuses as a Unit marketing manager with Chartwells: Stockton University, King’s College and Texas A&M University at Galveston! I love to cook, travel, watch movies or spend time outdoors. I tend to draw inspiration from my surroundings and base my interests on that. “I want people to know that Filipinos are some of the most hardworking, kind and welcoming people. I’d like to challenge others to think of what elements of our upbringing make us similar, and how diversity makes us a better community.”
“I’d like to challenge t
ha others to think of w bringing p u r u o f o ts n e m le e nd makes us similar, a s us a how diversity make ” better community.
Ginny Spa taro
Read more stories on our website at chartwellshighered.co m
MAY 2021 | CHARTWELLSMONTHLY.COM
5
people / chartwells heroes
With laser focus, these associates conquered daily challenges, tackled whatever obstacles arose and fiercely followed through to the end. CHARTWELLS HEROES is a brand-new program where our
OVER
team members can recognize their fellow associates for a job well done. These include “living the brand,” being a “difference
5,000 PINS AWARDED!
maker” on their campus, or for culinary innovation and wellness and sustainability initiatives. These individuals are true thought leaders on their campuses and across the business. Congratulations to our first ever award-winners in each division!
SAFETY HERO
Y HEROHOURLY HERO BIGGEST SMILE ST SMILE SAFETY HERO
BEHIND THE MASK THE MASK
HOURLY BIGGEST SMILE BEHIND THE MASK TONYA WATKINS
University of Arkansas, Fayetteville
DEZZARAY WOOD Wingate University
TATIYANNA ASKEW Wagner College
AUSTIN BLEVINS Texas A&M University
JESSINA LOPEZ Texas State University
6
BEHIND THE MASK
HOURLY HERO BIGGEST SMILE
BEHIND THE MASK
HOURLY HERO BIGGEST SMILE
SALARY BIGGEST SMILE BEHIND THE MASK DEVERICK LEWIS-HOUSTON University of Pittsburgh, Johnstown
LISSETTE SHELOUSH Nova Southeastern University
CHARLENE DURANT Wagner College
VIRGINA SPATARO Texas A&M University at Galveston
MARISOL RODRIGUEZ SILVA Texas State University
CHARTWELLSMONTHLY.COM | MAY 2021
COMMUNITY PARTNER HERO
HOURLY LIVING THE BRAND HERO ANNETTE WOOLRIDGE
ANET ANGUIANO
Fort Hays State University
Midwestern University, IL
LINDA COLAO
MARK COLLINS
Stockton University
Wingate University
AMANDA WILSON
TATIYANNA ASKEW
Wagner College
Wagner College
LAWRENCE LANGE
MARSHALL KNIGHT
Texas A&M University
Texas A&M University at Galveston
MARGARITA CHAVEZ
LOUIS WOODERTS
Texas State University
Texas State University
chartwells heroes / people
SALARY LIVING THE BRAND HERO BRENDA MARDIS Northern Kentucky University
TRACY DICARLO Adelphi University
CHARLENE DURANT Wagner College
BECKY TOLLE Texas A&M University
DUSTIN BRUCE
WASTE NOT HERO JAWANA MILLER University of Memphis
KELLY ENGLISH Stockton University
MONALISA PRASAD NYU
TYSON THOMAS Texas A&M University
MATTHEW COUSER Texas State University
Texas State University
CULINARY INNOVATION HERO DARNELL SCRUGGS Harding University
LYDIA LEMASTERS Wingate University
FRANK COTRONEO NYU
MIGUEL RIOJAS Texas A&M Corpus Christi
RICHARD GUERRERO Texas State University
DIVERSITY & INCLUSION HERO HARRIET STAGGER-LUCAS
DIFFERENCE MAKER
University of Pittsburgh, Oakland
ANNETTE WOOLRIDGE
CHERYL GUZMAN
Fort Hays State University
Stockton University
CURBY RORIE
ROBERT SOLTMANN
Wingate University
Wagner College
RYAN NEUSCHAEFER
NATALIE DREW
Wagner College
Texas A&M University
JENNIFER CRAWFORD
SARAH WILLIAMS
Texas A&M Corpus Christi
Texas State University
ELIZABETH SMITH Texas State University
INNOVATIVE IDEA SAFETY HERO HERO
HOURLY HERO BIGGEST SMILE
SAFETY HERO
University of Memphis
BEHIND THE MASK WELLNESS & SUSTAINABILITY HERO
ERIN HUTCHISON
ANET ANGUIANO
Eastern Michigan University
UNC Charlotte
Midwestern University, IL
TONYA MCCORKLE
FRANCESCA TOUMA
LINDSAY KLINGENSCHMIDT
Greensboro College
NYU
UNC Charlotte
HEATHER ZIMMER
DONALD KOSHIS
SHAVAUN CLORAN
NYU
Texas A&M University
WPI / Babson
KAREN TOMAS
CHASE TAYLOR
DAVID ARCINIEGA
Texas A&M University
Texas State University
AMY MITCHELL
JAWANA MILLER
Texas State University
SAM DENTON
Texas State University
MAY 2021 | CHARTWELLSMONTHLY.COM
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people / foodservice heroes
Leaders
& Heroes
Chartwells Foodservice Heroes
Go Above & Beyond During the pandemic, these Chartwells foodservice team members stood out as leaders and heroes. We appreciate all they do, going above and beyond expectations. UNWAVERING DEDICATION
Linda Robinson SEATTLE UNIVERSITY
A foodservice associate at Seattle University since 1965, Linda first prepared 250 lunch bags every morning, then jumped on the serving line to help during the lunch rush. But today, she enjoys her role as cashier, which enables her to make a personal connection with new SU students. Her nurturing spirit and contagious positivity have been especially appreciated during the isolating circumstances of the coronavirus pandemic. Linda helps make Seattle U a better place to work and live.
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CHARTWELLSMONTHLY.COM | MAY 2021
ALWAYS STEPS UP Talibah Jones ADELPHI UNIVERSITY
Despite having a hearing impairment, hardworking Talibah has an eagerness to learn and grow. She joined the Adelphi Dining team at the back of the house, and as she excelled, her responsibilities grew. Now, she stocks, transports and inventories all satellite units. In fall 2020, Talibah made sure all students in quarantine received their meals. During spring semester, she transported Adelphi’s disabled associates for mandatory COVID-19 testing. No matter the obstacles, Talibah always steps up to the plate.
foodservice heroes / people
WARMTH AND SUPPORT
AN UNSUNG HERO
OLIVET COLLEGE
KEENE STATE COLLEGE
A dedicated foodservice employee for more than 20 years, Lin has made many sacrifices to help Olivet students. Going above and beyond her job expectations, during the pandemic she hand knit more than 300 scarves for students and gifted them during “Love, Chartwells” events. In the past, Lin has housed students during times of need, thrown graduation parties for them, mended and given them clothing and more. Her heartfelt gestures have positively impacted countless lives in the community.
Hard work has made Josh a pillar of the culinary team. He is currently manager of the Night Owl Café, home of the popular “sizzler” or gyro. During this past year with fewer associates due to COVID-19, he has not only prepped, cooked, setup and served but also ensured the entire kitchen is clean. Josh is an unsung hero!
Lin Collins
BRINGS HER LIGHT
Roberta Crist-Cole UNIVERSITY OF MEMPHIS
Roberta starts her day at P.U.R.E Youth Athletic Alliance, a nonprofit that provides education and foundation for underserved youth in Memphis to break generational poverty. She cooks nutritious meals for these young people, and then arrives on campus to do the same for University of Memphis students. During the pandemic, she played an important role in leading the Dining team. An incredibly hardworking supervisor, Roberta has established an inclusive environment at UM where all associates feel supported.
PASSION AND PERSONALITY
Jesus Miguel Ontiveros WICHITA STATE UNIVERSITY
A valuable team player, Miguel joined Wichita State’s Dining team just prior to the pandemic as a Child Development Center (CDC) cook. Since then, he has been promoted to supervisor, managing and leading the team. His passion and personality always shine through while working with the 115 children. During the height of the pandemic, Miguel excelled at making COVID-19 safe meals with a reduced staff and continuing his drive and commitment to excellence.
Josh Bemis
REMEMBERS EVERYONE'S NAME Michi Gunawan
SAN JOSE STATE UNIVERSITY
As a Food Unit lead, Michi knows the menu, manages her team well and has the amazing ability to remember the names of each guest and be friendly and kind to them from behind her face mask. She has an amazing work ethic, is willing to take more responsibilities, and has a cheerful and smiling nature! Many students will come to the counter just to chat with her. Michi promotes the Chartwells culture and spirit through her service.
KEEPS STUDENTS SAFE Willie Joyner
THE CATHOLIC UNIVERSITY OF AMERICA
Affectionately known as “Miss Willie,” she is the Customer Service Ambassador for Catholic’s resident dining program, the Eatery. On the Dining team for 47 years, most recently her role has included making sure students feel safe in the dining space during the pandemic. Her “above and beyond” hospitality, gentle nature and outgoing personality helped students feel welcomed and enjoy a sense of normalcy. Alumni often return to Catholic’s campus to visit Miss Willie, and she remembers them all!
MAY 2021 | CHARTWELLSMONTHLY.COM
9
people / campus award winners
Recognizing our
Top Honors
These Chartwells associates and teams received special recognition from their home universities. Thanks to our campus partners for acknowledging their hard work and dedication. Latasha a
lways
EMERGENCY OPERATIONS Patrick Raynard
HOPE AWARD
Latasha Johnson
says nic encourage, in words to g st udents in the cafeteria .
COLGATE UNIVERSITY
UNIVERSITY OF ILLINOIS AT CHICAGO
Recently, our Interim Resident District Manager Patrick Raynard and Director of Retail Colleen Corgel received glass engraved clocks from Colgate’s EOC (Emergency Operations Center) team as a special thank you. During the 2020-21 academic year, the team kept Colgate University dining safe for students, faculty, staff and the community. Congratulations on a job well done.
UIC Dining team’s Latasha Johnson has been nominated for the UIC HOPE (Honoring Our Professor’s Excellence) Award. With continual kudos from students for her amazing service, Latasha’s regular acts of kindness have not gone unnoticed. This special award thanks exemplary employees for contributing to the resident hall students’ success. Congratulations to Latasha!
OUTSTANDING PARTNERSHIP
WINNING HEARTS
PACE UNIVERSITY
FROSTBURG STATE UNIVERSITY
challenges. Congratulations on an excellent performance.
The way to win hearts is to deliver four areas of customer care simultaneously: A clean and safe environment, great food, fast and accurate service and genuine hospitality. Matt Crabtree is an expert at executing these fundamentals well each day, making him the recipient of Frostburg’s Chick-Fil-A’s Winning Hearts Everyday Champion Award.
Kendall & Pace Dining Team ble This award Named Residential Life Outstanding Remarka o recognizes Partnership and Support Award resupport ts restaurant-level cipient, Kendall and the Pace Dining studente during th operating team “went above and beyond in their e. quarantin strategyapproach to enhance the collaborative centered on” Working together, these student experience. twocustomer offices developed smooth processes, improved feedback care. and always kept students at the center during pandemic
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CHARTWELLSMONTHLY.COM | MAY 2021
Matt Crabtree
campus award winners / people
Military students r eceive complime ntary nutritious meals from dinin g halls.
g Immersin a students in of y communit d n a strength . y r comrade
ORGANIZATION OF THE YEAR
VETERAN FRIENDLY
FORT HAYS STATE UNIVERSITY
TEXAS STATE UNIVERSITY
Fort Hays Dining team
The director of Residential Life nominated the entire Fort Hays Dining team for the university’s Organization of the Year Award. Offering a variety of meal options and venues to fit students’ busy lifestyles, this team’s inclusive, inspiring environment helps foster excellence in education and life. Great job, everyone.
Supporting Veterans in Need Texas State Dining received the Veteran Friendly Office Award from the Veterans Alliance of Texas State University. This award recognizes a department or office that provided the most support in assisting Texas State veterans this year. Recently, Chartwells partnered with Meals for Vets to help eliminate hunger for our nation’s courageous, vulnerable and struggling young veterans. It is an honor to help!
UNSUNG HERO
Phyllis Delmerico ALBANY COLLEGE OF PHARMACY AND HEALTH SCIENCES
Serving the ACPHS community for 11 years now, Phyllis Delmerico’s dedication speaks to her amazing job performance. She knows the students and staff on a firstname basis, and they know her. Along with greeting them personally, Phyllis remembers everyone’s favorite breakfast orders. Congratulations to this year ’s recipient of the SGA Unsung Hero Award.
CAMPUS PRESIDENT'S AWARD An Excellent Team ST. CLOUD STATE UNIVERSITY
Quick COVID19 safety protoc ols
Chartwells at St. Cloud State University ensur received the Presidents’ Commumeal s ed hot er nity Partner Award for addressing continuvices ed food insecurity on campus. Since throug hout th January 2020, they have donated e pande mic. hundreds of pounds of food to the Huskies Food Pantry, created a meal swipe donation program, trained pantry workers to safely repack bulk items and connected the pantry to Sysco Midwest for low cost or free product. Excellent job, team! MAY 2021 | CHARTWELLSMONTHLY.COM
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Chartwells Higher Education Dining Services 2 International Drive, Rye Brook, NY 10573 Media interested in any additional details for content published in Chartwells Monthly can contact Meredith Rosenberg. Meredith.Rosenberg@compass-usa.com Phone: 914-935-5326 Web: www.chartwellshighered.com Privacy and Terms of Use All content © Chartwells USA. © 2021 Compass Group USA, Inc. All rights reserved. Chartwells Monthly production by: Kaleidoscopic, Inc. www.kaleidoscopic.design
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