NEW MEMBER ORIENTATION
o t e m o b c u l l e C W y t i C e t t o l r Cha A HISTORY OF LEGACY Established in 1947, the Club has been a cornerstone of Charlotte’s social and professional scene, seamlessly blending elegance, community, and history. For over three decades, we’ve proudly called the penthouse suites on the iconic corner of Trade and Tryon our home, offering breathtaking panoramic views of the city skyline and surrounding Piedmont landscape. This move cemented our status as Charlotte’s premier private club, providing a sophisticated setting for dining, business, and social events. Our rich history includes hosting presidents, ambassadors from around the world, and some of the greatest minds in arts, culture, and business. These memorable moments have shaped the Club into Charlotte’s hub for leaders, innovators, and visionaries. Today, the Charlotte City Club is a modern retreat for its members, offering unparalleled dining, networking opportunities, and exclusive events. From quiet luncheons to grand celebrations, the Club continues to honor its traditions while embracing the future, ensuring a vibrant and engaging experience for all who walk through our doors. Let us introduce you to the extraordinary experiences that await in this iconic setting.
GET CONNECTED Keep us close at hand! Save our contact information to quickly make reservations or get assistance whenever you need: Club Phone: 704-334-3200 Email: frontdesk@charlottecityclub.com
Register for the City Club App Search for Charlotte City Club in the App & Google Play stores. Username: member number Password: last name, all lowercase. Be sure to enable location services and push notifications for an elevated service experience.
Stay Connected We strive to keep you informed and engaged through our dedicated email communications:
Hive Happenings: On Tuesdays, you’ll receive our Hive Happenings email, packed with details on upcoming events, dining specials, and everything you need to make the most of your membership.
See What’s Coming Up As a Member, you can access the Club’s mobile app to view and register for upcoming events, view menus, recommended attire, and additional directions and information. If you have a question about an upcoming event, we’re always happy to help!
The Buzz:
House Policies
Every other month, our The Buzz newsletter highlights club happenings, member spotlights, and stories that showcase the life at Charlotte City Club.
The Board has charged the Club team with the enforcement of club policies and as such, members are asked to comply when approached by team members. Non-compliance or disrespect of the Club team members will be brought forth to the House Committee and Board of Governors subject to further discipline, up to and including suspension or expulsion.
These updates ensure you never miss an opportunity to connect, celebrate, or explore all that the Club has to offer. Be sure to check your inbox and stay in the know!
You can update your listing in the Member Directory online or by emailing kpierson@charlottecityclub.com.
CLUB LIFE 101 Reservations Dining reservations are highly encouraged, especially for new members, and can be made through the Member App. By making a reservation, you are helping the Club team become more familiar with you and your preferences. Bar seating is available on a first-come, first-served basis. While you may note a preference for bar seating when making a reservation, it cannot be guaranteed.Review and share the Know Before You Go document within the Member App with your guests.
Parking The 121 W. Trade garage is managed by Preferred Parking on behalf of the building ownership. We have four floors of marked, reserved spots for Members and their guests. If all of the City Club spots are taken, you may park in any non-marked spot. Do not park in ‘reserved’ spots, as those are reserved 24/7. Bring your ticket to the host stand for validation. Should you require assistance at the entrance or exit gate, contact Preferred Parking by calling the assistance number on the ticket machine. Their customer service team will take note of your barcode number & open the gate for exiting.
Guest Policy Any Member may introduce a guest or up to six guests to the Club for a single day or event. If requested, the Member must register the guest by name at the front desk and the guest must be accompanied by a member of the Club. If you will have a party larger than six to dine please call ahead so we may make arrangements for you.
Special Food Requests & Allergies If you have a special dining request, or would prefer a different entrée for a Club event, please let the Club know at least 48 hours in advance. If you, your spouse/significant other or any dependents on your Member account have any food allergies, please notify the Club when you make your reservation.
Member Account Charging
Dress Code
Members sign for their charges at the conclusion of service. Please verify your name and member number, and confirm all charges before signing. For parties with guests, all charges will be applied to the hosting member’s account. Separate checks are not available. We appreciate your understanding and encourage members to communicate this policy to their guests in advance.
The Club’s dress code is reflective of a private club and as such should be taken into consideration prior to arrival. Dress for both men and women should be smart business casual. Jackets and ties are not required for men and collared shirts are preferred. Dress denim that is not frayed or torn is permitted. Hats must be removed upon entry to the Club. Women’s dress hats are acceptable. Sports team attire is permitted if visiting the club before or after attending a game. At no time are t-shirts, athleisure, shorts, or flip flops permitted in the Club except as denoted for a themed Club event or seasonal change as approved by the House Committee and Board of Governors.
Service Charge The Charlotte City Club is a cashless club. Members will notice a 20% service charge and local taxes broken out on your statement. Events will be denoted with “++” this means service charge and local taxes are not included in promoted price.
Electronics Policy be placed on silent mode. Verbal communication is only permitted within Club designated phone booths, the business center, private rooms when not in use, and the Upper and Lower Club elevator lobbies. Electronic devices to include cell phones, laptops, tablets, and watches may be used for texts, emails, reading, and viewing in non-audible mode only within the spaces of the Club including the Cigar Lounge and Patio.
Social Media The Club understands that Members may participate in, or contribute to, personal blogs, message boards, conversation pages and other forms of social media and may periodically post information about their Club activities on these outlets. When doing so, Members must safeguard the privacy that other Members expect and deserve related to their activities at the Club. Members should not post photos of other Club Members or narratives describing the activities of other Members without their prior consent. In addition, Members should not post any item that suggests or implies that they are communicating in any official capacity on behalf of the Club.
Club Event Cancellations Holiday and Club event reservations canceled within 72 hours may be billed to the member at 50%. Holiday and Club event reservations canceled within the same day or if a member no call, no-shows will be billed to the member at 100%. Outside ticketed events (golf tournaments, theater, opera, sporting, etc.): Since the tickets/entry to such events is nonrefundable, the Member incurs full financial responsibility, unless the ticket is able to be used by someone from the waitlist.
MEMBERSHIP HAS ITS BENEFITS Visiting Reciprocal Clubs As a Member, you enjoy a relaxed environment featuring gracious service and delicious food; you may also enjoy these privileges at over 250 reciprocal clubs worldwide. If you’d like to visit a reciprocal club, please call the front desk or email frontdesk@charlottecityclub.com to request a letter of introduction from the Member Relations team Monday – Friday from 9 a.m. – 5 p.m., at least 48 hours before your visit. Unfortunately, we are unable to accommodate day-of requests. Reciprocal clubs do not bill back to your Member account at the Charlotte City Club and as such you must pay with a credit card prior to departure. Members are subject to all house rules including dress code, electronic device, pace of play, dining policies, etc. of the club they are visiting. Should a member violate the policies of another club, the member is subject to further disciplinary action as outlined by Charlotte City Club house policies. We continually expand the reciprocal club roster to meet your business and social needs. If you have a Club you’d like to see on our reciprocal list, let us know!
Tee Times Tee time requests must be made in writing within 48 hours of the requested time of play. Tee times are never guaranteed and can not be held as tentative. At the time of booking the member must confirm number of players and will be responsible for payment of guest and any cart fees on time of arrival to club. Requests may be made by calling or emailing the front desk. At the time of writing the following must be provided; preferred club/course*, number of players in group, earliest and latest available play time. If cancellation needs to occur, the member is required to call the reciprocal club first. All penalties associated with canceling are the members’ responsibility. If frequent cancellations occur and/or a member no calls, no shows for their tee time, the privilege of requesting tee times will be revoked. Current Reciprocal Golf Clubs River Hills Country Club | Weekdays & Sunday afternoons Gaston Country Club | Weekdays & Sunday afternoons Verdict Ridge Country Club | Weekdays after Noon
Sip, Taste, Enjoy – With the Wine Locker Program Bring a selection of your personal wine collection to your Club to enjoy at any time. Wine Lockers are available for rental, through the Service Department. Temperature controlled wine lockers. Non-temperature-controlled lockers are available and are located in the semiprivate dining room. Please note that availability is limited and a waitlist may
Smoke, Relax, Enjoy – With the Cigar Locker Program Bring your personal cigar collection to your Club to enjoy at any time. Private Cigar Lockers are available. To learn more about our wine and cigar lockers email our Director of Member Engagement, Carrie Dettling, cdettling@charlottecityclub.com
WE’RE THE LIFE OF YOUR PARTY Charlotte City Club, located at the top of the 121 W. Trade Street building, offers expansive and panoramic views of the city and the surrounding Piedmont landscape, making it the highest event venue in Charlotte. Whether you’re hosting a personal celebration or a professional event, the Club provides an elegant and seamless experience tailored to your needs.
Types of Events The Club is available for all of your private, special event needs. We encourage you to host your business meetings, professional organizations, civic events, charity fundraisers, retirement parties, weddings, and rehearsal dinners.
Who Can Book an Event You may contact the Events Department directly to make arrangements for your next special event. Your executive or personal assistant is welcome to contact the Club on your behalf. If you would like to extend the private, special event benefit to a colleague, friend or local civic organization, you need to contact the Events Department and indicate you wish to sponsor their event. A signed contract and signed event order are required to book any private room. The contract for your event will include our special event policies and deliverables for menu and final headcount. The event order will include all of the details as it relates to your event. The final invoice for your event will be billed to your Member account unless specified.
For more information, please contact the Club’s Events Department. specialevents@charlottecityclub.com
GET INVOLVED – Join an Affinity Club BookClub FIRST THURSDAY A monthly meeting of members to discuss books based on a topic or an agreed-upon reading list.
Global Thinkers FRIDAYS, TWICE A MONTH The Global Thinkers Roundtable is a virtual gathering of Members and guests designed for globally oriented discussions, tending towards history, culture, economics, politics and policy. They meet on Zoom.
Barley & Hops* SECOND WEDNESDAY Explore beers from around the world. This group, led by the Brewmaster, is a way to connect with those who love all things barley, hops, yeast, and water! The coveted Brewmaster title is battled for annually at the last affinity club meeting in November.
*Indicates an Affinity Club, which requires an annual commitment billed monthly. You may attend your first Affinity Club visit complimentary. To join, please do so through the App or contact Director of Member Engagement, Carrie Dettling, cdettling@charlottecityclub.com with any questions.
Whiskey & Humidor Society* THIRD WEDNESDAY Enjoy limited-production cigars along with single malt and blended whiskys in one of the only indoor smoking rooms in Charlotte. Chief of the Celtic Clan title is battled for annually at the last affinity club meeting in November.
Wine Cru* FOURTH WEDNESDAY Broaden your knowledge and appreciation of wines from around the world. This group of novices and enophiles is a social group that loves to connect and learn about all things white, rosè, red, still, sparkling, and fortified.
Grand Cru ONCE A QUARTER Experience more than just exceptional wines; Grand Cru opens doors to unparalleled experiences—intimate tastings hosted by maestros of the craft and bespoke events designed to indulge and enlighten the senses.
AFFINITY CLUBS Barley & Hops
$30 monthly, per person
Wine Cru
$38 monthly, per person
Whiskey & Humidor Society
$65 monthly, per person
Grand Cru
$600 per person, annually
WINE LOCKERS Full Locker (holds up to 40 bottles, temperature controlled)
$55 monthly/$45 with Wine Cru
Half Locker (holds up to 20 bottles, temperature controlled)
$35 monthly/$30 with Wine Cru
Non-temp Controlled Lockers (holds up to 20 bottles)
$25 monthly
*no corkage fee on wines purchased from club. A $20 corkage fee applies to bottles stored in locker that were not purchased from the club. *personalized nameplate and designated locker key
CIGAR LOCKERS $35 monthly/$30 with whiskey & Humidor *personalized nameplate and designated locker key
MEMBERSHIP HAS ITS PERKS
In our continuous pursuit to enhance our member’s experience, Charlotte City Club is proud to partner with OneAthletics. While our club offers a sanctuary for dining experiences and social and professional engagements, we recognize the importance of overall wellness.
-Discover Exclusive Rates with One Athletics
Explore a new realm of wellness and fitness through the following features: Revitalize in their modern saunas Align your body and spirit in their serene yoga studio Compete on their basketball & pickleball courts Unwind with exclusive coin bar access Refresh with the Omni Hotel pool access Enjoy the convenience of 2-Hour Validated Parking Enhance your fitness goals with personal training Consult with their nutritionist to tailor your diet to your lifestyle
Through this partnership, Charlotte City Club members pay no joining fees and benefit from discounted monthly dues. Embrace the opportunity to elevate your health and wellness, seamlessly integrated into your life of luxury at the Charlotte City Club.
FROM PICKLEBALL AND BASKETBALL COURTS
TO FREE WEIGHTS AND ACTIVE RECOVERY
For more information email Kelly: kpierson@charlottecityclub
PRIVATE CLUB ACCESS ACROSS THE COUNTRY Accessnearly300golfclubs,golfcourses,andbusiness/socialclubsacrossNorth America
COMPLIMENTARY GREENS FEES Atover110private,public,andresortcoursesinthenetwork
CURATED MEMBER GOLF TRIPS Visitlegendarygolfdestinationsandsomeoftheworld’sTop-100 courses with other Members
EXCLUSIVE MEMBER GOLF EXPERIENCES Anannualcalendarofmember/gueststyledgolfdaysatprestigiousclubs across the country
FLEX EVENT GOLF SERVICES Turn-keyservicesforcustomgolfeventsforbusinessorleisureforgroupsof 12-40
GUEST PRIVILEGES TO PLAY WITH OTHERS Entertainforbusinessorhaveagreattimeonthelinkswithfamilyandfriends
TRAVEL & VACATION SERVICES 1M
+hotels,resorts,cruises,andexperiencesfrompopular and boutique brands
TRAVEL SAVINGS CREDITS SpendyourCreditstowardstraveltosaveonhotels, resorts, cruises, and more
CONCIERGE SERVICES Booktravelonlineorenjoymorepersonalized service, planning, and reservation help
ENTERTAINMENT OFFERINGS Saveonthemeparktickets,attractions,andotherentertainment for the whole family
SPOUSE BENEFITS BenefitsextendtothesecondaryMember and accompanied dependents
KINGDOM MAGAZINE SUBSCRIPTION Luxurylifestyleandgolfmagazinehome-deliveredthroughouttheyear
Visit Website
Club List
Golf Experiences
See the next page for more details these benefits and services work.
Request Help
Palmer Advantage, the Ultimate Club Network® is a suite of benefits designed to elevate your personal and business lives to make your Membership more connected to the things you love to do when away from Charlotte City Club. Website: www.PalmerAdvantage.com/CharlotteCityClub
ACCESSING YOUR MEMBERSHIP BENEFITS Palmer Advantage is included complimentary with your Membership and is shared within your household. *New Members* are automatically enrolledand will receive a welcome email with credentials by the 10th of the following month. (Membersthatwish to opt out may notify theClub.)
Login ID:
Retrieve a forgotten password: → www.PalmerAdvantage.com/Login
PrimaryMember’s email address
Have your welcome email resent: → www.PalmerAdvantage.com/GetHelp
Once logged in you can: • Book travel • View your balance of Travel Savings Credits
• Shop entertainment and tickets • Access golf information and club listings
REQUESTINGTEETIMES & PLAYING IN GOLFEVENTS Find participating clubs: → www.PalmerAdvantage.com/ClubList (List is updated every 4–8 weeks)
All tee times must be booked through the Palmer Advantage Concierge: → www.PalmerAdvantage.com/TeeTimes (866) 930-8770
Playing with guests: • Requestsmay include up to 4 players including yourself • Guestspaythe Club’s posted guestfees When you request a tee time, the Concierge will confirm: • Member rates and guest fees • Whether payment occurs at time of booking or at the Club • Anyrequired caddieor forecaddie services View Member golf trips & Reserve Series events: → www.PalmerAdvantage.com/ReserveSeries
Start planning your next custom golf trip or group event: → www.PalmerAdvantage.com/FlexEvents
Key golf guidelines: → www.PalmerAdvantage.com/GolfRules • Golf is offered on a space-available basis • Weekend tee times before 12pm are generally unavailable • Most clubs may be booked 7–14 days in advance • Request tee times at least 72 hours ahead • Clubs offering complimentary greens fees within 75 miles of your Club, residence, or business are restricted • Complimentary-guest-fee clubs allow 2 rounds per property per 30 days
BOOKING & PLANNING TRAVEL You have access to Member-only pricing and Concierge planning services for: • Hotels & Resorts • Vacation Packages
• Car Rentals • Airfare
• Cruises • Guided Tour Trips
With most of these travel bookings, you can spend Travel Savings Credits as partial-payment online or with the Concierge. • You earn $600 Travel Savings Credits each year you maintain your Membership • Credits expire andmustbe spent within 12 months afterissuance (travelmay occurafterthe expiration date) Book travel online: → Login and visit “Go Travel” Find your Credits balance:
Concierge travel planning services: Monday—Friday : 9am-9pm(eastern) Saturday—Sunday: 9am-6pm (866) 930-8770
→ Loginandvisit“MyAccount”
PURCHASING ENTERTAINMENT TICKETS Members can find special deals and savings on tickets and passes to a variety of forms of entertainment near and far. • Theme Parks • Movies & Cinema
• Sports • Shows & Performances • Select Ski Resort lift tickets
Purchase tickets online: → Login and visit “Get Tickets”
NEED HELP? Request assistance from Palmer Advantage: → www.PalmerAdvantage.com/GetHelp
Concierge by email: → concierge@palmeradvantage.com
©2026Palmer Advantage, LLC. Termsandconditionsapply. Visitwww.palmeradvantage.com for complete details.
BILLING & STATEMENTS Your statement will be emailed to you on the first of each month. You can also view your current statement and house charges in the Member App or our website portal. Payments are due by the 5th. Late fees will apply to your account if not paid in full by the due date. The Board has approved a late fee of $25 or 10%, whichever is greater. For your convenience, we offer online payments via the Member App and website, ACH bank draft, or credit/debit card auto draft. Payments made via credit/debit cards will be charged a 3% surcharge, which will be added to cover processing costs. Due to PCI compliance restrictions, we cannot take phone payments or credit card information. Should you like to pay by check, please note that the Club is not responsible for delays due to USPS. The automatic draft may be set up by contacting the accounting team at accounting@charlottecityclub.com. The automatic draft occurs on the 5th of each month, except when the 5th falls on a weekend or holiday. In these cases, the draft will appear on your account the next business day following the 5th. Our accounting team is happy to assist should you have any questions about charges or need to update your payment method or contact information. Please email accounting@charlottecityclub.com.
YOUR CLUB TEAM is here to help you make the most of your membership! Brett Curley, CCM GM/COO bcurley@charlottecityclub.com Bethany Field, Chief Financial Officer bfield@charlottecityclub.com Kelly Pierson, Director of Membership kpierson@charlottecityclub.com Carrie Dettling, Director of Member Engagement cdettling@charlottecityclub.com Rita Baker, Membership Coordinator rbaker@charlottecityclub.com Julia Lain, Private Event Director jlain@charlottecityclub.com Katie Stanley, Special Events and Communications kstanley@charlottecityclub.com Rachel Miller, Food & Beverage Manager rmiller@charlottecityclub.com Michael Gardner, Executive Chef mgardner@charlottecityclub.com Matt Slezak, Executive Sous Chef mslezak@charlottecityclub.com
121 W TRADE ST #3100, CHARLOTTE, NC 28202 FRONTDESK@CHARLOTTECITYCLUB.COM | 704-334-3200