2026 Bank of America Shamrock Shuffle Key Volunteers and Event Staff by cemevent

SUNDAY, MARCH 22, 2026

EVENT STAFF

AND KEY VOLUNTEER KNOW BEFORE YOU GO

SECTION 1 | EVENT STAFF & KEY VOLUNTEER INFORMATION

Event staff and key volunteers play an important part in creating a safe and fun experience for all event attendees. We encourage you to read through all the information in this section as well as the section specific to the area you will be supporting race weekend (Packet Pick-up, The Mile, Race Day – Site and Race Day – Course).

In addition to reviewing the information in this guide, you may also receive training specific to your role (Packet Pick-up, Start, Finish, Medical, etc.). All training sessions will take place in advance of race weekend and will be conducted by your program manager.

If you have questions, please reach out to your program manager. If you don’t know who your program manager is, please email eventstaff@cemevent.com.

SCOPE OF WORK

You can learn more about your specific role by visiting EMOS or contacting your program manager.

• To view your role in EMOS, log into your account (https://cem.emos1.com/).

• Look for the My Positions tab in blue under the photo header.

• Scroll down and select the blue SOW details button on the right side of the screen.

EVENT UNIFORM

Event staff and key volunteers will receive a complimentary t-shirt, lightweight jacket, hat and credential at checkin. Additional merchandise items may be distributed to select individuals based on their role and scope of work. In addition to the items you will receive, we recommend wearing comfortable shoes during your shift. We also encourage you to check the weather forecast and dress accordingly. The event will go on rain or shine!

EVENT RADIO

Some event staff and key volunteers are assigned two-way radios by their program managers. If you are assigned a radio, you will pick up your radio when you check in before your shift and return your two-way radio after your shift.

If you are new to using a two-way radio or need a refresher on protocol, please view the Two-Way Radio Training video (password: CEM).

IMPORTANT PHONE NUMBERS

All event staff and key volunteers will receive a credential at check-in. In case of an emergency, please refer to the phone numbers listed below and on the back of your credential.

Medical emergency: 312.586.7697 or 9-1-1

Event Support: 312.638.2022

Lost person: 312.586.7935

Media Inquiries: 312.586.7516

Race Office: 312.506.1248

ENGAGING WITH VOLUNTEERS

Engaging with, and in some cases managing, volunteers is an important part of event staff and key volunteer roles. While the level of responsibility may vary depending on your position, it’s likely that you’ll be supporting, guiding or directly overseeing volunteers in some capacity. Please remember the following when working with volunteers:

• Introduce yourself and be approachable: You’ll be spending a lot of time with volunteers throughout your shift. Start the day by introducing yourself and thanking them for being there!

• Explain the role clearly: Volunteers are expecting to learn the role from you! Take the opportunity to clearly walk them through their duties and set expectations upfront.

• Encourage and check in: Be sure to check in regularly to provide volunteers with encouragement, ask if they need support and offer breaks throughout the shift.

• Ask for help when you need it: Managing volunteers can be challenging at times. Please don’t hesitate to reach out to your immediate supervisor if you need support.

SECTION 2 | PACKET PICK-UP ROLES

The two-day Packet Pick-up will be held in advance of the event for race participants. Event staff and key volunteers supporting this area should be aware of the following:

When is my shift?

Packet Pick-up is on Friday, March 20 and Saturday, March 21. Please refer to your race week confirmation email for your specific shift details.

Where do I check in for my shift?

You will check in at the Race Office, which is in the Harrison Volunteer Compound. More specific information about the Race Office will be included in your Race Week Confirmation Email.

How do I get there?

Public transportation: We encourage event staff and key volunteers to take public transportation for a greener Chicago.

• CTA – The Chicago Transit Authority (CTA) is the most affordable, environmentally friendly and definitive Chicago way to travel on race weekend. The CTA offers a variety of ways to get to and from the Bank of America Shamrock Shuffle in Grant Park. For information on CTA fares and transit directions to and from the event, visit transitchicago.com

• South Shore Line – Participants and spectators are encouraged to take the South Shore Line race weekend. The South Shore Line runs from South Bend, Indiana to Chicago with stops along the way. Park your car at one of the convenient South Shore Line stations and ride in comfort to Grant Park. Visit mysouthshoreline.com for more information.

• Metra Train – Participants and spectators are encouraged to take advantage of Metra’s $7 Saturday/Sunday Day Pass, good for unlimited rides on either Saturday or Sunday, to attend Packet Pick-up and race day activities. In addition, the $10 Weekend Pass (available on the Ventra app only) is good for unlimited rides on both weekend days. Ventra App users can purchase a Metra Day Pass or Saturday or Sunday Pass and upgrade to the Regional Day Pass for unlimited rides on CTA and Pace for 24 hours for an additional $2.50. (Requires registered Ventra card).

Parking: Event staff and key volunteers (local and non-local) working the event should park at Millennium Garages and will receive a voucher upon checking in at the Race Office. The event will not reimburse for parking expenses unless otherwise approved in advance of the event.

What should I wear?

All Packet Pick-up event staff and key volunteers will receive a complimentary t-shirt, lightweight jacket, hat and credential at check-in. In addition to the items you will receive, we recommend wearing comfortable shoes during your shift.

Is food provided?

Meals, snacks, water and coffee are provided to all event staff and key volunteers during your shift. Please note that while we try to provide a range of food items, we cannot guarantee that snacks will accommodate all dietary restrictions. More information regarding what is provided for meals will be provided in an informational email prior to race day. That will include a link for you to provide any dietary restrictions you may have.

All event staff and key volunteers will receive a credential at check-in. In case of an emergency, please refer to the phone numbers listed on the back of your credential.

SECTION 3: THE MILE ROLES

The Mile welcomes participants of all abilities, from walkers to families to competitive athletes, to take part in a fun spring race that weaves through Chicago’s front yard, Grant Park. Event staff and key volunteers supporting this area should be aware of the following:

When is my shift?

The Mile will take place on Saturday, March 21. Please refer to your race week confirmation email for your specific shift details.

Where do I check in for my shift?

You will check in at the Race Office, which is in the Harrison Volunteer Compound. More specific information about the Race Office will be included in your race week confirmation email.

How do I get there?

Public transportation: We encourage volunteers to take public transportation for a greener Chicago.

• CTA – The Chicago Transit Authority (CTA) offers an economical and convenient way to check out all Chicago has to offer. For information on CTA fares and transit directions to and from the event, visit transitchicago.com

Parking: Event staff and key volunteers (local and non-local) working the event should park at Millennium Garages and will receive a voucher upon checking in at the Race Office in Grant Park. The event will not reimburse for parking expenses, unless otherwise approved in advance of the event.

What should I wear?

You will receive a complimentary t-shirt, lightweight jacket, hat and credential when you check in at the Race Office. In addition to the items you will receive, we recommend wearing comfortable shoes during your shift. We also encourage you to check the weather forecast and dress accordingly. The event will go on rain or shine!

Is food provided?

Snacks and water are provided to all event staff and key volunteers working The Mile. Please note that while we try to provide a range of food items, we cannot guarantee that snacks will accommodate all dietary restrictions.

All event staff and key volunteers will receive a credential at check-in. In case of an emergency, please refer to the phone numbers listed on the back of your credential.

SECTION 4: RACE WEEKEND – GRANT PARK ROLES

The Bank of America Shamrock Shuffle will take place in Grant Park. The event production team will be onsite from Monday, March 16 through Wednesday, March 25. Please be aware and mindful of community members and event attendees while working onsite.

Program areas include Bike Marshals, Lead Vehicle Procession (LVP), Announcers, Photographers, Stage Managers, Finish Line, Forward Command, Grant Park Operations, Hospitality, Information Technology, Medical, Para Athletics, Pro Athlete Team, Final Approach, Pace Team, Gear Check, Information Teams, Information Tents, Post-Race Party, Runner Supplies, Start Line, Sustainability, Finish Line, Harrison Volunteer Compound and USATF Officials.

Event staff and key volunteers supporting these areas should be aware of the following:

When is my shift?

Please refer to your race week confirmation email for your specific shift details.

Where do I check in for my shift?

You will check in at the Race Office, which is in the Harrison Volunteer Compound. More specific information about the Race Office will be included in your Race Week Confirmation Email.

How do I get there?

Public transportation: We encourage volunteers to take public transportation for a greener Chicago:

Race day parking: Event staff and key volunteers (local and non-local) working the event should park at Millennium Garages and will receive a voucher upon checking in at the Race Office. If you plan on driving, please be aware of street closures and plan extra travel time to accommodate for traffic. The event will not reimburse for parking expenses unless otherwise approved in advance of the event.

Bike to Grant Park: World Bicycle Relief will provide a free bike valet on Sunday, March 22 from 4:30 a.m. to 12:30 p.m. for participants and volunteers at the southeast corner of Michigan Avenue and Van Buren Street. Individuals are encouraged to bring a bike lock in the event the Bike Valet has reached capacity. Public bike racks are located around the perimeter of Grant Park. Please note that we do not allow bike storage within the Harrison Volunteer Compound. Divvy stations are also located at Michigan Avenue and Jackson Boulevard, as well as Michigan Avenue and Ida B. Wells Drive, for your convenience.

What should I wear?

Is food provided?

Event Staff and key volunteers working over a mealtime will be provided with a meal. Meals will be served out of the Operations Lounge Tent located near the Race Office within the Harrison Volunteer Compound. Questions related to meal offerings or meal times should be directed to eventstaff@cemevent.com.

All event staff and key volunteers will receive a credential at check-in. In case of an emergency, please refer to the phone numbers listed on the back of your credential.

SECTION 5: RACE WEEKEND – COURSE ROLES

The Bank of America Shamrock Shuffle course starts and finishes in Grant Park and weaves through the heart of downtown Chicago.

Program areas include Aid Stations, Course Activations including course DJs, Course Logistics, Course Marshals, and Course Operations.

Event staff and key volunteers supporting these areas should be aware of the following.

When is my shift?

Please refer to your race week confirmation email for your specific shift details.

Where do I check in for my shift?

You will check in at your course assignment. Please refer to your race week confirmation email for more details.

How do I get there?

Public transportation: The Chicago Transit Authority (CTA) offers an economical and convenient way to check out all Chicago has to offer. For information on CTA fares and transit directions to and from the event, visit transitchicago.com.

Parking: If you plan on driving, please be aware of street closures and plan extra travel time to accommodate for traffic. Please contact your program manager or aid station captain for information on parking.

What should I wear?

You will receive a complimentary t-shirt, lightweight jacket, hat and credential when you check in at your remote check-in location on the course. In addition to the items you will receive, we recommend wearing comfortable shoes during your shift. We also encourage you to check the weather forecast and dress accordingly. The event will go on rain or shine!

Is food provided?

Snacks, water and coffee are provided to all event staff and key volunteers on the course. Please enjoy offerings after you check in. Please note that while we try to provide a range of food items, we cannot guarantee that snacks will accommodate all dietary restrictions.

All event staff and key volunteers will receive a credential at check-in. In case of an emergency, please refer to the phone numbers listed on the back of your credential.

SECTION 6: EVENT INFORMATION

RACE WEEKEND SCHEDULE OF EVENTS

PACKET PICK-UP

Buckingham Fountain, Grant Park

Friday, March 20

Public hours: 10 a.m. - 7 p.m.

Saturday, March 21

Public hours: 9 a.m. - 4 p.m.

Please note that event staff and key volunteer shift times vary from the public hours to account for setup and cleanup time. Refer to your race week confirmation email for your exact shift time.

THE MILE

Saturday, March 21

Grant Park (Ida B. Wells Drive, between Michigan Avenue and Columbus Drive)

9:30 a.m. Gear check opens

11:00 a.m. Competitive start

11:15 a.m. Recreational start

11:40 a.m. Awards ceremony at finish line

12:00 p.m. Gear check closes

RACE DAY

Sunday, March 22

Grant Park and on course

7:00 a.m. Red gear check opens

7:00 a.m. Wave 1 Start Corrals (Elite, A, B, C and D) open

7:30 a.m. Blue gear check opens

7:30 a.m. Wave 2 Start Corrals (E, F, G and H) open

8:20 a.m. Wave 1 Start Corrals (Elite, A, B, C and D) close

8:20 a.m Wheelchair race start

8:30 a.m. Wave 1 race start

8:45 a.m. Wave 2 Start Corrals (E, F, G and H) close

8:30 a.m. Walk Wave opens

9:00 a.m. Post-Race Party begins

9:00 a.m. Wave 2 race start

9:15 a.m. Walk Wave closes

9:30 a.m. Walk Wave race start

9:30 a.m. Live music begins at the Post-Race Party

11:15 a.m. Beer ticket sales end

11:30 a.m. Beer service ends

11:30 a.m. Gear check closes

12:00 p.m. Post-Race Party ends

AMERICAN SIGN LANGUAGE SERVICES

Sign language interpreters will be in Grant Park race weekend to assist participants who may need to utilize their service. Interpreters will be available at Packet Pick-up on Friday, March 20 from 4 p.m. to 6 p.m. and on Saturday, March 21 from 1 p.m. to 3 p.m. The interpreter will be located near the Information area of Packet Pick-up. On race day, Sunday, March 22, the interpreters will be at the Adaptive Program tent from 7 a.m. to 12 p.m. The Adaptive Program tent is located on the south side of Jackson Drive between Columbus Drive and DuSable Lake Shore Drive in Grant Park.

SUSTAINABILITY AND SOCIAL RESPONSIBILITY INITIATIVES

The Bank of America Shamrock Shuffle sustainability program focuses on environmental stewardship, community engagement and outreach, accessibility and innovation. At the event, we encourage you to join us as we work to improve our efforts and reduce our footprint. Thank you for helping to make the Bank of America Shamrock Shuffle a more sustainable event!

MEDIA INFORMATION

Please do not speak to any member of the media on behalf of the event, or comment on any aspect of the event. If you are approached by a member of the media, please respond by saying, “I am not an approved spokesperson for the event,” and provide them with the following number to contact a member of the event’s media relations staff: 312.586.7516.

SECTION 7 | SAFETY & SECURITY

EVENT ALERT SYSTEM

The color-coded Event Alert System (EAS) will communicate the status of race conditions leading up to and on race day. EAS levels range from Low (Green) to Moderate (Yellow) to High (Red) to Extreme (Black) based primarily on weather, as well as other conditions.

Familiarize yourself with the Event Alert System prior to race day, remain alert for directions from race officials and announcers and take precautions to prepare properly for varying conditions on race day. The Event Alert System table is available below and will be available on the back of your credential race weekend.

MEDICAL SUPPORT

Medical support is available at both on-course aid stations. Medical tents are indicated by tall, red, blade signs with the medical icon. Each medical tent has access to ambulance service and is staffed by a team of medical professionals equipped with medical supplies and equipment.

In Grant Park, the medical tent is located directly beyond the finish line. For the safety of all participants, only those requiring medical assistance may access the medical facilities. If you feel like you need medical assistance on race day, you are encouraged to seek help from a medical volunteer or to visit a medical tent in Grant Park or on course.

Lend a hand, save a life! Participants, volunteers and event staff are encouraged to watch an instructional HandsOnly CPR video in advance of race weekend. This training is critical and can be lifesaving.

RACE DAY LACTATION SPACES

Private and semi-private lactation spaces are available to participants on race day. Participants interested in using the spaces will have access to a private or semi-private seating area (chair and table), a water source or a portable hand-washing station and a power source. Spaces will be available in the following locations:

• Pre-race: Private and semi-private space at the Hilton Chicago (720 S. Michigan Avenue) and at Buckingham Fountain (adjacent to the Buckingham Fountain Information Tent).

• Post-race: Semi-private tented facility at Buckingham Fountain (adjacent to the Buckingham Fountain Information Tent). This facility is available to participants and spectators.

Event staff & key volunteers interested in using the pre-race space at the Hilton Chicago are asked to email office@shamrockshuffle.com for instructions on how to access the space.

Staff will be onsite at each location to assist those interested in using the space on a first-come first-served basis. Please note, the event will not store or transport equipment.

Additional questions about lactation spaces can be directed to office@shamrockshuffle.com in advance of the event.

LOST PERSON INSTRUCTIONS

In the event you find a lost child/person or are approached by a parent/guardian of a lost child/person, follow these steps:

1. Keep the child/person or parent/guardian with you.

2. Spend a reasonable amount of time (approximately 2 minutes) checking the surroundings to see if a connection can be made.

3. If you are not at an information tent, walk with the child/person or parent/guardian to the nearest information tent.

4. Once at the information tent, the information tent coordinator will place a call to 312.586.7935.

5. Keep the child/person or parent/guardian with you and inform them that the appropriate personnel have been notified through the Monterrey Security network throughout Grant Park.

6. Do not communicate information by radio unless instructed by Grant Park Logistics to communicate over the dedicated Lost Child Channel. Do not relay details about the child over a radio or PA system without permission from Grant Park Logistics. When you call, speak slowly and clearly and provide as much information as possible (see Lost Child Documentation Form).

7. The information tent coordinator will communicate with an event staff member who will work directly with a Monterrey Security team member to document the situation. They will log all details into the Monterrey Security online system for detail tracking and follow-up reporting. The Monterrey Security online system will have information if the lost child or parent/guardian has already been communicated to our team from the other party elsewhere in the park.

8. Monterrey Security will broadcast the information to their network of staff throughout Grant Park.

9. An additional Monterrey Security Guard will be deployed to the information tent to provide additional assistance.

10. If a parent insists on continuing to search the park, send a Monterrey Security representative, who is connected to the Monterrey network working on establishing the reconnection, with the parent.

11. Upon reuniting the child/person and parent/guardian, Monterrey Security or law enforcement official will request to see identification prior to releasing the child/person. A Monterrey Security Guard must be present, and Monterrey must document the exchange to close the case.

Care guidelines

• No food or drink should be offered except for plain water, in case of allergies

• Staff should kneel or sit while talking to child to create a sense of comfort

• Staff should speak in a calm, quiet and soft voice to limit alarm or frightening the child

• Dispatch a security guard based on current location using identified light pole number, tent name or another landmark

• Upon reuniting the child/person and parent/guardian, a Monterrey security guard or law enforcement official must be present

RUNNER DOWN

• Scene safety - Make sure YOU are safe. If it is not safe, what can you do to make it safer?

• Notice where you are (location, address, street corner, light pole number).

• Notice the position of the runner (lying down, sitting, standing) and whether conscious, breathing and moving.

• If sick/injured person is a part of the event (participant, spectator, staff, volunteer, vendor), call the Medical Emergency number (312.586.7697) to request help. Be prepared to identify the participant by bib number. After two unsuccessful attempts to reach the Medical Emergency number, call 9-1-1.

• Start CPR if necessary and apply AED if present.

• If sick/injured person is not participating in or a part of the event, or if injury occurs outside of race hours, call 9-1-1 directly.

CPR AND AED USAGE

AEDs are located in all medical facilities (main medical tents and on-course medical tents) on race day.

How to operate an AED:

1. Turn the AED on by opening the front cover and pressing the power button.

2. The AED will talk to you and give you detailed instructions.

3. Follow the directions of the AED.

4. You can never hurt a patient by using an AED.

How to do Hands-Only CPR:

• If someone collapses and is unconscious, first call for help.

• Begin chest compressions by putting your hands in the center of the chest

• Push down in the center of the chest hard and fast.

• Push about two inches deep at a rate of 100 per minute until help comes.

Tip: If counting the compressions is too tough, try compressing to the beat of “Stayin’ Alive.”

UNATTENDED PACKAGES

If you see an unattended bag or package, follow the three “C’s.”

• Claim: Ask if anyone in the area claims the item. If no one claims it, then go to the next step

• Connect: Tell the nearest police officer about the bag. If there isn’t a police officer nearby, then go to the next step

• Call: If there isn’t a police officer is nearby, call (312.586.7935). If you cannot reach this number after two attempts, call 9-1-1

Do not touch or attempt to move the package. Quietly move people away from the package without causing a disruption or panic.

ACTIVE THREAT

In the event that an active threat is in your vicinity, follow the steps below:

• Run: Have an escape route and plan in mind, leave your belongings behind and keep your hands visible

• Hide: Hide in an area out of view, block entry to your hiding place and silence your mobile devices

• Fight: As a last resort, and only when your life is in imminent danger, act. Attempt to stop the threat using physical aggression and/or creating a distraction by throwing items.

Call 9-1-1 when it is safe to do so.

Provide law enforcement or 9-1-1 operator the following information:

• Location of the threat

• Physical description of individual(s)

• Number and type of weapons held by individual(s)

• Number of potential victims at the location

When law enforcement arrives:

• Remain calm and follow instructions

• Put down any items in your hands (i.e., bags, jackets)

• Raise hands and spread fingers

• Keep hands visible at all times

• Avoid quick movements toward officers such as holding on to them for safety

• Avoid pointing, screaming or yelling

• Do not stop to ask officers for help or direction when evacuating

EVACUATION PLANS

Follow the directions of the Chicago Police Department (CPD) and/or event organizers. Event organizers will issue instructions to race officials (aid station captains/leaders, zone managers, etc.) through the radio dispatch team in the Forward Command facility.

• Follow the directions of the Chicago Police Department or event organizers.

• If you are in immediate danger, evacuate to a safe location.

• If you self-evacuate or are part of a larger evacuation, once you are safe, call Event Support (312.638.2022).

RACE PAUSE PROCEDURES

If a dangerous course condition arises resulting in a decision by the Chicago Police Department and event organizers to implement a race pause, follow these procedures when instructed by the event organizers from the Forward Command facility:

• Aid station personnel in the affected area will pull a rope with red banner flags and barricades across the race course and instruct available aid station members and course marshals to stand on the course holding the rope to halt oncoming runners. Stop signs and bullhorns are in aid station supply crates and will be used to help stop runners.

• The DJ/PA announcer will make announcements to notify participants of the stop and hold.

• HAM radio operators, located in the Medical Tent, will be responsible for changing EAS flags.

• Event Alert System (EAS) course condition flags in the affected area will be changed to BLACK.

• Once runners are stopped, medical volunteers will scan the crowd for runners requiring medical assistance.

RACE DIVERSION

A race diversion is a change in the race route due to a dangerous condition on the roadway. There are two types of diversions. A race re-direct is a short change in the course around a problem area that brings runners back to the original course after a few blocks. A race re-route is a larger course change that utilizes a new route. To implement a race diversion:

• The Chicago Police Department (CPD) and event organizers will work closely to minimize race disruption while maintaining safety.

• Event organizers and CPD will review new route for security and safety. CPD will issue instructions to police commanders. Event organizers will issue instructions to race officials (aid station captains/leaders, zone managers, etc.) through the radio dispatch team in the Forward Command facility. Race officials will communicate these instructions to event staff and volunteers.

Sunday, March 22, 2026