Issuu

City Manager’s Weekly Report To: Mayor and City Council From: Robert Ranc, City Manager

JANUARY 26, 2024

UPCOMING EVENTS January 27: Animal Hospital of Celina Anniversary (1:00 - 4:00 PM, 400 N Preston Road) January 29: Operation Finally Home Reveal (9:30 AM - 12:00 PM, 2705 Woodside Road) January 31: Police Swear-In/Promotions Ceremony (4:00 PM, Council Chambers) February 6: EDC Board Meeting (12:00 PM, EDC Building) February 9 - 10: City Council Retreat (Fort Worth, Texas) February 13: City Council Meeting (5:00 PM, Council Chambers)

CITY UPDATES HUMAN RESOURCES STAFF UPDATE It is with mixed emotions that we announce the resignation of Director of Human Resources Kristina Peters. After several years of dedicated service to the City, Kristina has decided to pursue new opportunities, and while we are sad to see her go, we express our deepest gratitude for her invaluable contributions during her tenure. We extend our heartfelt thanks to Kristina and wish her the very best in her future endeavors.

CelinaCOM RECAP CelinaCOM 2024 is in the books. We are surrounded by other exciting and growing municipalities, and our employees have chosen to serve here. With that, we chose “If You Could Serve Anywhere” as the theme for CelinaCOM 2024. This theme was inspired from our keynote speaker Melody Warnick’s book, If You Could Live Anywhere: The Surprising Power of Place in a Work-from-Anywhere World. We took feedback from our annual 2023 State of the City and updated it to make it more employeefocused. First, the name change from State of the City to CelinaCOM (Celina Connected Organization Meeting). These communication meetings are newly designed to engage and inform all of us about what is going on in the City with the goal to create a connected organization. This was also the first chance to welcome new City Manager, Robert Ranc, followed by a “get to know you” segment for us to learn about him and his goals for the City. We also had Lola Isom, Human Resources Manager, come up for a fun icebreaker to get employees to interact with each other. This was a huge hit and allowed employees from different departments interacting and mingling. Throughout the meeting, City updates were also provided from Karla Stovall, Kim Brawner, and Dusty McAfee. Closing out the meetings Melody Warnick, our keynote speaker gave 1

City Manager’s Weekly Report for January 26, 2024

a great talk about how cities are creating a sense of place for their communities and related the chat to our employees and their role in making a Celina an incredible place to live, work and play.

SGR SERVANT LEADERSHIP CONFERENCE On January 25 - 26, Celina’s Executive Staff attended the Strategic Government Resources Servant Leadership Conference. The annual event brings together thought leaders, experts, and practitioners to share insights and best practices on servant leadership. One of our own, Lola Isom, Human Resources Manager, was a featured speaker, ahd her session discussed how leaders need to be proactive in welcoming diversity of thought, fostering collaboration, and encouraging team-based problem solving. Success depends on creating a welcoming environment where employees feel safe to speak up, challenge, make suggestions, and admit mistakes.

STATE OF THE CITY LUNCHEON On Tuesday, January 23, the Greater Celina Chamber held their annual State of the City Luncheon at the Bobcat Athletic Facility. During the luncheon, updated were provided from Mayor Tubbs, Clint Bissett, Dr. Tom and Melissa Cromwell. The Chamber has released its 2024 Prospectus publication. The City of Celina also released the Annual Report for the Luncheon and will be provided during the February City Council Meeting.

NEW EMPLOYEE ORIENTATION The City held its New Employee Orientation on Thursday, January 18. These 22 employees spent the day learning about our Core Values, exploring each department, fostering relationships with fellow coworkers, and being educated to all things Celina. Take a look at some of the memories that were created at our New Employee Orientation.

City Manager’s Weekly Report for January 26, 2024

EMPLOYEE ACHIEVEMENTS/CERTIFICATIONS Tyler Bubak (Utility Line Maintenance Worker) obtained his Class D TCEQ Water License Ian Burkhardt (Meter Technician) completed his Utility Safety Class Mason Geyer (Utility Line Maintenance Worker) obtained his Class D TCEQ Water License Brandon King (Utility Line Maintenance Worker) obtained his Tanker Endorsement for Commercial Driver’s License Marcus McFadden (Wastewater Treatment Operator) obtained his TCEQ Class D Treatment License

ENERGAGE UPDATE (TOP WORKPLACES SURVEY) In November 2023, the City completed an employee survey with “Energage.” The results of the survey are located at the end of the City Manager’s Report. The City subscribed to a “branding” subscription with Energage, which provides a summary of the survey results along with the graphics and badges of any awards. The City uses the Energage survey in conjunction with the annual employee survey, which provides highly detailed results.

City Manager’s Weekly Report for January 26, 2024

DEPARTMENT UPDATES ENGINEERING Work is scheduled to begin on the installation of concrete headwalls on a storm drain pipe under Parvin Road between Frontier and Legacy on the Parvin asphalt project on Monday January 29. Work is also scheduled to begin on the Downtown Water and Sewer Improvements on various streets on Monday, January 29. Beginning Monday, January 29, County Road 83 from Vest Lane to Coit will be temporarily closed to thru traffic for the reconstruction of the road to a concrete curb and gutter street. Depending on weather conditions, the closure is expected to last approximately 90 days. The remaining section of unlit street lights in the Preston Road Phase 3 project is scheduled to have the electrical meter installed by GCEC by the end of the week of January 21. Once the meter is installed, the lights will be energized. Road Closures For updates on road closures, please visit the interactive map at the following link: https://arcg.is/5bfOa1.

Click on the map to view current road closures

GIS CIP Interactive Public Dashboard: Dashboard showing all CIP Projects under Design & Construction. You can filter by Project Phase, Project Type, Project Manager and by Final Acceptance Date. The dashboard is updated on a quarterly basis, GIS receives data from Engineering and updates the map. https://celinatx.maps.arcgis.com/apps/dashboards/5de84015c0234b28bbd8d9eaab3ef76f Arts & Culture Public Story Map: A story map summarizing Celina’s existing Public Art, location of each and images shown. Story map updated on a needed basis. https://storymaps.arcgis.com/stories/1ab7b466511c431d8d31066a635c81c9

City Manager’s Weekly Report for January 26, 2024

MARKETING & COMMUNICATIONS The Marketing & Communications Department recently released three new videos this week: • 2023 Year-in-Review: https://www.youtube.com/watch?v=XbQ5V3xWm6M • Why I Serve?: https://www.youtube.com/watch?v=wFUZ7ZtVP24 • As the City Grows, Grow with Us: https://www.youtube.com/watch?v=OUM93s3bLpQ In addition, the 2023 Annual Report was recently completed: https://issuu.com/celina_texas/docs/annual_report_2023_pages?fr=sYzRiZTY4MTQwNDc

PLANNING The Planning Department recently held the January Planning & Zoning Commission meeting and heard several public hearings, including a recommendation for denial of a surface-parked multi-family project along the DNT. Four DRC meetings were also conducted for new development with several commercial uses this week. The Planning Department is working on plan review, preparing for the next City Council and Planning & Zoning meetings, and is also in the process of reviewing updates to the Neighborhood Vision Book.

City Manager’s Weekly Report for January 26, 2024

Employee survey summary City of Celina November 2023

This report contains a high-level summary of the results from the November 2023 employee survey conducted at City of Celina. 288 employees were invited and 180 responded (62.5%).

What three words best describe City of Celina This graphic captures how City of Celina employees view our culture. The larger the word, the more our culture stands out from other companies like us in that way. Green words represent the engaging aspects of our culture. Red words represent the disengaging aspects of our culture.

The big picture This is an overview of how City of Celina scored compared to similar local governments that we have surveyed recently. City of Celina's overall score decreased from last survey. Note that this chart does not show a comparison to average for our sector. Instead, it shows a comparison to the companies with top cultures and those aspiring to be among the top cultures. We aspire to be among the top local governments cultures and so we use Energage, the survey vendor who knows these companies the best.

Survey statements While there are a wide range of responses, and this may not reflect your response or even your team or Department’s response, when everyone is averaged together, this is how we responded. Circles in green represent scores above the 60th percentile and circles in red represent scores below the 40th percentile. Arrows represent the amount of change since the prior survey, with longer arrows representing bigger change. Scores with this sub-symbol are "polarized," meaning that the underlying responses contain a lot more disagreement than expected.

Comment analysis This cloud summarizes themes from the survey comments that came up more often in our comments than would be expected based on the comments of similar local governments.

Results reviewed by HR and the CEO (mm/dd) Results reviewed by the senior team (mm/dd)

What’s next?

Company-wide overview shared with all employees (now) Department results shared with all employees and each Department to decide on three actions (by mm/dd) Hold a best practices sharing management luncheon (mm/dd) Complete our Department actions (by mm/dd) [Fill in organizational initiative #1] (tbd) [Fill in organizational initiative #2] (tbd) [Fill in organizational initiative #3] (tbd)

At Energage, our passion and purpose is to make the world a better place to work together. Founded in 2006, Energage is one ®

of the fastest growing major employee survey companies in the country. This year alone, more than two million employees in over 6,000 organizations will participate in the Top Workplaces campaign—a program we conduct in partnership with more than 50 prestigious media partners across the United States. This report was generated using a survey insight reporting system and method covered by U.S. patent #10,055,701 as well as one or more pending U.S. and global patent applications.

Energage is a founding B Corporation member, a coalition of organizations that are leading a global movement to redefine success in business by offering a positive vision of a better way to do business.

397 Eagleview Blvd, Exton, PA 19341

✆ Tel: (800) 749-0187

♾ www.energage.com

2023 Employee Survey Results We asked:

Survey Stats

"What three words best describe our culture?" Color indicates words chosen primarily by engaged and disengaged employees. Highlighted words are your company values. comfortable favoritism

62.5%

cliques hardworking

Response Rate

creative

growing-pains

inclusive

performative

Thank you for participating in our recent employee survey and sharing your thoughts!

innovative

Here are just a few things we learned from you...

forward-thinking

fast-paced

busy

humble

growing exciting family get cooperation service

friends

diversity

eﬃcient

servant

toxic

community growth values

fun

strong culture

positive integrity excellence

peaceful

back

encouraging

family-oriented

great

uniﬁed

connection

unethical

team political

caring

Top Scores

Bottom Scores

These three areas were the most encouraging

These three areas have the most room for improvement

Meaningfulness

Meetings

My job makes me feel like I am part of something meaningful

Meetings at City of Celina make good use of my time

Execution At City of Celina, we do things eﬃciently and well

Interdepartmental Cooperation There is good interdepartmental cooperation at City of Celina

Open-mindedness City of Celina encourages different points of view

Clued-in Employees I feel well-informed about important decisions at City of Celina

Recruiting Report Employee survey results City of Celina, November 2023

Understand true cultural fit Move beyond simple likeability and learn what truly will and won’t make a candidate a good cultural fit.

This report contains information relevant and helpful to recruiting new employees to work at City of Celina. It was pulled from the results from the November 2023 employee survey.

Understand your “time and money” proposition Find out how employees perceive the “time and money” aspects of the employer value proposition.

Set accurate expectations Find out where new hire expectations are and aren’t being met as well as what the expectations are.

Increase employee referrals Find out why employees are or aren’t referring people they know.

I love my job because… Add some inspiring quotes to your employer marketing materials.

Understanding true cultural fit Move beyond simple, and sometimes exclusionary, “likeability” and find out what truly will and won’t make a candidate a good cultural fit for City of Celina.

What makes City of Celina culture unique? This word cloud shows how the City of Celina culture stands out from other similar organizations. When hiring employees, the goal is to hire employees who would be inspired by the green words and who would not be discouraged by the red words. The words at the left come from responses to the question “What three words best describe the culture at City of Celina?” and are sized by how much more frequently they show up at City of Celina than at other similar organizations. The green words are the most engaging words and the red words are the most disengaging.

Reading the charts The following key explains how to read the charts in the sections that follow.

1. Score How responses compared to specific expectations for each

Three key survey variables

responder. Percentiles are based on overall department scores.

Low score

In Between

High score

(below the 40th percentile)

(40th to 60th percentile)

(above the 60th percentile)

The charts on the following slides graphically show these three key survey variables for your survey results: score, change, and comparison to the rest of the

2. Change How this year’s responses differed from last survey.

organization.

Improvement Decline

3. Comparison to the rest of the organization The number of people included in the score.

Understanding your “time and money” value proposition Find out how employees perceive the “time and money” aspects of the employer value proposition.

The City of Celina “time and money” value proposition This page shows overall employee perceptions of the big four “time and money” aspects of a job that candidates can ask about before accepting an offer: pay, benefits, training, and work-life flexibility. Note that the goal is not to get all good scores on this chart. That typically indicates that you’re spending more money than you need to or that you’re compensating for a poor culture or employer brand. Ideally, you’ll be better at some aspects and worse at others, and you’re hiring employees that value what you’re better at and can get by with what you’re worse at. And, the better your culture, the lower you can score on all of them.

Setting accurate expectations Find out where new hire expectations are and aren’t being met as well as what the expectations are.

Setting accurate expectations

What makes this job better than you expected when you started? Positive Comments

The team members included me in events and activities that they didn't have to. They made me feel welcome from the outset. They are a fantastic group to work for and with. - an employee

The amount of family time given. - an employee

The culture. - an employee

Obviously a raise in pay had been great and the city gives us the proper tools and equipment to do my job. - an employee

The constant growth and atmosphere of the work environment. - an employee

Getting to work with people outside my normal work group. - an employee

There has never been a better time to be in Celina than right now. The vision of the leadership of this city and the support that they give is unmatched. - an employee

The people... The people... The people... Our people are knowledgeable, kind, have servant hearts, welcoming, and are filled with eagerness to keep our city going strong. - an employee

Opportunity and voice. - an employee

10.

The leadership. - an employee

11.

Everyone is motivated to do a good job. - an employee

Setting accurate expectations

How has this job not met your expectations? Improvement Comments

No maternity / paternity leave. - an employee

Financially my position is paid substantially more in the private sector, however overall benefits from the city out weighs this. Working from home a day, vacation days, and good health benefits. The professional and friendly co-workers are also a major plus - overall we are all happy to be here and work nicely together. - an employee

I have had to take on other responsibilities. - an employee

My expectations of this job have been met. - an employee

Opportunities to promote within my job. - an employee

Mostly, although I had hoped for more management experience I do feel that is still within reach. - an employee

Organizational communication is lacking. Several outlets available, but none are particularly effective. Need to find a more frequent and better way to share information across the organization - from celebrating successes to informational stuff. - an employee

All is good. - an employee

Setting accurate expectations

How has this job not met your expectations? Improvement Comments

Referral comment analysis Comment analysis pointed to these words and phrases standing out in the comments asking employees why they would or wouldn’t refer employees to work at City of Celina. Red words showed up more often than expected in the reasons on why employees wouldn’t refer others to work at City of Celina. Green words showed up more often than expected in the reasons on why employees would refer others to work at City of Celina.

Increasing employee referrals

Why would you recommend working at City of Celina? Positive Comments

The family values of my department and how well we work with other departments. - an employee

Celina is a rapidly growing city. There are many opportunities for anyone that chooses to join this family. - an employee

Because of the culture I hope it can maintain under new leadership. - an employee

The staff of the city are great. Growing community that will offer many opportunities for advancement. - an employee

The family we have here is wonderful, we have an awesome team of personnel that truly love what they do, even if they complain about it sometimes. It is because of their love for service and helping those around us that we have been able to handle so much. I have worked with a couple of different cities in the past and Celina by far cares more about their employees than any other city I have worked for. - an employee

It is only gonna get bigger and better. - an employee

10.

Growth potential in your career. - an employee

11.

Growing city. - an employee

The city of Celina has an amazing atmosphere that encourages us to be better. It helps us grow through providing education and resources that many other workplaces do not. From lower management to upper, everyone is invested into this city and cares about the individuals that are under them. I highly encourage friends and family who may be in need of work to give the city of Celina a chance. - an employee

12.

Lots of opportunity. - an employee

This is a city that is rapidly growing and full of opportunity. - an employee

There are various issues just like any employer. But in general, the City appears to care for their employees and genuinely wishes to help their employees. I believe when the growing pains slow down that many of these issues will subside. - an employee

Increasing employee referrals

What makes you hesitate to recommend working at City of Celina? Improvement Comments

It would depend on the what job they are asking about. - an employee

If you're not already in the in group, advancing is very difficult. - an employee

Toxic culture that supervisors and admin refuse to change, or are incapable of changing. - an employee

The fact that working for a city is in some ways a political position. No matter your position, the dictates of the job are in some way or another directly effected by the political whims of the populous and the leadership. - an employee The lack of transparency from management, lack of trust, and that leadership is performative and fueled by personal agendas. - an employee Pay is low with massive inflation- people get moved into better positions for not performing. Having to live within a certain distance but unable to afford to live nearby unless live with parents/family or your car. Some favoritism towards other departments vs public works. Executive team members are out of touch. - an employee Decline. - an employee

I value efficiency and efficacy, neither of which are present at Celina. It is a frustrating place to work, and the people in charge are extremely resistant to changing that. Work that should take a few days takes several months because at every step of the process, work has to get approved and edited by too many people, based on their subjective opinions rather than objective critique based in experience or expertise. - an employee

1. The workplace is performative and fueled by personal vendettas. This can create a toxic and stressful environment where employees are constantly looking over their shoulder and worrying if they will get fired because leadership feels challenged by the individual. 2.Issues brought to leadership are often turned back on the employee in a gaslighting way. This can make employees feel unheard and unsupported, and it can discourage them from speaking up about problems in the future. 3.There is a lack of clear goals and objectives. This can make it difficult for employees to know what they are supposed to be doing and to feel a sense of purpose in their work. 4.The organization is not effective at addressing problems. This can lead to a feeling of frustration and helplessness among employees. 5.There is a lack of trust, communication, and collaboration among employees and leadership. This can make it difficult to work together effectively and to achieve common goals. Overall, the City of Celina appears to be a dysfunctional workplace where employees are not valued or respected. For these reasons, I would hesitate to recommend working there. - an employee

10.

Middle management. - an employee

I love my job because… Add some inspiring quotes to your employer marketing materials.

I love my job because comment analysis We asked the most engaged employees at City of Celina why they loved their jobs. These words stood out as most unique to City of Celina.

Inspiring quotes for your employer marketing materials

I love my job because: Positive Comments

They give me the right tools to perform my job and encourage growth in my field. - an employee

10.

Fast growing city, employee involvement and support, I can make a difference. - an employee

My director is always there to help and ask for our feed back if there is any changes that could make our job easier. He listens and goes above and beyond for us. All my coworkers are amazing and great to work with. - an employee

11.

My coworkers are a joy to work with. - an employee

12.

It makes me feel like I am apart of something special. - an employee

My job duties are very satisfying, and my team members are fantastic. - an employee

13.

It promotes growth and provides the tools needed to be more successful in my field. - an employee

I love my job because it is flexible with my work/life balance. - an employee

14.

Leaderships trust in the team to get the job done, and unwavering support. - an employee

I have the opportunity to help my community and my coworkers. - an employee

15.

I get to make a difference in my hometown and the skills I’ve gained through this job have allowed me to help my community. - an employee

It allows me to help and serve the people in our community. - an employee

It’s a positive environment where I feel appreciated and see a lot of good things to look forward to in the future. - an employee

I feel like I am part of something bigger. I love to help the community as well as the officers at the department do their best and help them get the best they deserve. - an employee

I have the opportunity to help shape the story of Celina. This position allows me an opportunity to connect with our residents and staff. - an employee

16.

It's a growing city and plenty of opportunities. - an employee

17.

I look forward to going to work everyday. - an employee

18.

I enjoy coming to work. I enjoy seeing the people I work with and other employees of the city. Everyone works together and does it with a good attitude. - an employee

19.

I feel very well supported in Celina. I am very happy with the leadership of this organization. - an employee

20.

Celina is a great place to work and grow in my Career. - an employee

21.

It allows me to help that citizens of Celina. - an employee

22.

I get to do cool stuff. - an employee

23.

I have great bosses. - an employee

24.

I love my job because of the work relationship within my Department. I feel appreciated by my Manager and supported by my Colleagues. We make a great team and are a close unit. When you spend most of your life at work, working in a peaceful and positive environment is not something I take for granted. - an employee

25.

Of the department I am in. - an employee

26.

The crews and the comradery are phenomenal. We are provided all the tools needed to be successful without question, which allows us to not only work safely so we can go home to our families but also to complete tasks in a timely manner when seconds count. The community is very involved with the fire department, which is a huge plus as well. - an employee

27.

This job challenges me every day. My daily work could be inlude to personnel issues that range from discipline to training to promotion, both long and short range planning, interacting with other government agencies and departments, responding to citizens, and council persons, and everything in between. - an employee

Inspiring quotes for your employer marketing materials

I love my job because: Positive Comments

28.

It is the best place I can help pour into others. - an employee

29.

There are new challenges and opportunities everyday. - an employee

Energage™ is a culture technology company that helps you realize the full potential of your workforce by building a stronger culture and connections across the organization – with speed and at scale. Our CultureTech platform combines more than a decade of Top Workplaces™ research, neuroscience principles, expert guidance, and a patented approach to survey insights to give you clear next steps for an employee-centric approach to success. With higher employee engagement levels and intentional cultures, Energage customers are reducing turnover costs, increasing productivity, and improving teamwork. This report was generated using a survey insight reporting system and method covered by U.S. patent #10,055,701 as well as one or more pending U.S. and global patent applications.

397 Eagleview Blvd, Exton, PA 19341

✆ Tel: (800) 749-0187

♾ www.energage.com