ATTICUS APPROVED
“Novella helped us to sell our house. She went above and beyond when it came to helping us get repairs done. She was very detailed in explanations and kept us updated on what was going on throughout the selling process.”
“NOVELLA WAS AWESOME AND REALLY NEW HER STUFF , WAS EXTREMELY PROFESSIONAL, KEPT UP TO DATE WITH NEGOTIATIONS. She seem to know about everything I needed and was a good negotiator.”
“Novella is such an expert! She guided us through the entire process from start to finish with great communication and a down to earth personality that really connected with us. We took her advice on recommendations that she felt would help us move the process along and she was spot on every time! We are indebted to her for life! Thank you Novella! We highly recommend her!!!”
“I had the pleasure of working with Novella Springer, and I can’t say enough good things about her. Novella is a true professional, knowledgeable, and dedicated. She went above and beyond to help me find my dream home. I will never work with another agent because Novella is simply the best! She made the entire process smooth and stress-free. Thank you, Novella, for your exceptional service! PS: She keeps it real and I love it !”
ABOUT NOVELLA
With over 20 years of experience in real estate, I’m dedicated to providing Expert Guidance and Exceptional Service tailored to each client’s unique needs. My mission is simple: people come first. Whether you’re buying your dream home or selling a cherished property, I strive to make the process smooth, stress-free, and rewarding—ensuring you feel confident, informed, and supported every step of the way.
My background as a paralegal has given me a strong foundation in property research, contracts, and navigating complex transactions such as estate, probate, and divorce-related real estate. This legal expertise, combined with clear and compassionate communication, allows me to guide clients through even the most challenging situations with ease and understanding.
With deep roots in Cherokee and Spartanburg counties, I have a deep appreciation for the Upstate’s welcoming communities and natural beauty. Outside of real estate, I’m a Master Gardener and Food Preserver who enjoys Southern cooking, spending time with my family and faith community, and sharing life with my husband, children and loyal Boston Terrier, Atticus.
Whether you’re starting a new chapter or closing one, I’m here to ensure your real estate journey is as exceptional as the place you’ll call home.
YOUR AGENT FOR EVERYTHING
Your Knowledgeable Guide
We simplify the buying process and help you understand different styles and options, neighborhood amenities, and market trends, so you feel confident in every decision.
Your Market Expert
We stay on top of current trends and market shifts, providing you with up-to-date insights on property values, neighborhood growth, and investment potential so you can make the best decisions for you.
Your Property Specialist
With an expert eye, we’ll help you assess each property’s condition, identify its true value, and guide you through considerations like potential improvements or long-term marketability.
Your Goal-Setting Partner
We help clarify your real estate goals, navigate the local market, and organize the necessary documentation to make strong offers.
Your Network Connector
You gain access to our trusted network of agents, sellers, mortgage brokers, attorneys, and developers, and stay in the loop about exclusive off-market properties.
Your Scheduling Concierge
We’ll coordinate showings that fit your schedule and keep you updated on open houses, making the search as convenient as possible.
Your Showing Advisor
Whether attending showings with you or on your behalf, we offer valuable insights and a fresh perspective throughout the process.
Your Negotiation Advocate
Count on us to submit offers on your behalf and negotiate skillfully to help you secure the best possible terms for your new home.
Your Contract Navigator
From managing the negotiation process to ensuring every contractual detail is handled, we guide you through each step with care and expertise.
Your Lending Liaison
We provide guidance in choosing lenders and assist with financing applications to ensure you feel supported from start to finish.
Your Closing Coordinator
We support you all the way to the closing table—streamlining the closing process and addressing any last-minute details.
Your Lifelong Resource
Whether you’re curious about market trends or planning to sell in the future, we’re always here to support your real estate journey.
With a CB Caine agent by your side, you’ll have a trusted partner who’s dedicated to your success and bringing your homeownership dreams to life.
From land to luxury and first-time buyers to investors, we’re dedicated to excellence—and it shows.
$1,090,555,095
2,375 SALES VOLUME IN 2024
AVERAGE SALES PRICES THAT ARE For more than 90 years, Coldwell Banker Caine has helped
Coldwell Banker Office in SC
TOTAL TRANSACTIONS IN 2024
families make their next move.
LOCALLY ROOTED, BACKED BY THE
WORLD’S #1 REAL ESTATE BRAND
Rooted in the Upstate for over 90 years, we’re more than real estate professionals — we’re your neighbors, local market experts, and community champions. That’s why Coldwell Banker Caine is a top two percent Coldwell Banker affiliate, and the Greenville office currently holds the #1 ranked office in South Carolina.
As part of Coldwell Banker, the most recognized real estate brand in the world, we provide unmatched resources, expertise, and a legacy of trust to guide you through the home-buying process.
Our acclaimed Coldwell Banker Global Luxury® program is among the most successful names in high-end real estate, powered by agents in 40 countries who deeply understand this unique market’s intricacies and clientele.
In 2024, Coldwell Banker sold over $220 million in luxury listings every day. Our luxury agents are certified to provide unrivaled service to their luxury clients and are connected to a referral network of 100,000 Coldwell Banker Global Luxury® agents worldwide.
For our clients buying in this exclusive price point, there is no partner better suited to bring you success.
COMMUNITY IS OUR COMMITMENT
At Coldwell Banker Caine, we are committed to:
• Fostering inclusion in our industry and in the communities we serve.
• Contributing to the Upstate’s dynamic growth by caring for the community and being active participants in the culture around us.
• Providing equal professional service to all, without regard to race, color, religion, gender (sex), disability (handicap), familial status, national origin, or other state and local protections, such as sexual orientation, gender identity, military status, and source of income, of any prospective consumer or resident of any community.
• Respecting the diversity and differences within the Coldwell Banker Caine consumer base and remaining informed of those differences in order to provide truly remarkable service.
• Engaging in the community as leaders, board members, advocates and volunteers.
• Championing home ownership in our community by working to provide housing to those in need.
1,200 123 VOLUNTEER HOURS ORGANIZATIONS
DONATED GOODS TO AGENTS SERVED ON 56 BOARDS DONATED $550,000+ OVER THE PAST 5 YEARS
85+ ORGANIZATIONS
200+
FINANCIALLY SUPPORTED ORGANIZATIONS
2 HOMES with Habitat for Humanity
HOW DO YOU WANT TO BE REPRESENTED?
As your real estate agent, my goal is to provide the best possible service, whether you’re a customer or a client. The chart below breaks down the key differences, so you know exactly what to expect at each level of representation.
Compliance with all State and Federal Laws Including Fair Housing
Explanation of Agency Relationships
Honesty and Fairness
Disclosure of Known Material Adverse Facts
Accounting/Handling of Monies
Loyalty - Representing you and your best interests within the law
Obedience - Obeying your lawful instructions
Limited Confidentiality:
• Motivation
• Acceptable Terms
• Anything Requested to Remain Confidential
Full Confidentiality
Services Provided:
• Skill, Care, and Diligence
• Analysis of Needs/Features
• Market Analysis Based on Training and Market Knowledge
• Showing Properties
• Providing Information Found in Public Records (as requested)
• Preparation and Presentation of Offer/Counter Offers in a Timely Manner
• Counsel in Negotiating Terms to the Contract
• Advice to Benefit Your Position
• Facilitate Closing Process
• Management of Closing
• Negotiation of Repairs
• Cooperation with Attorney, Vendors, Lender, and Other Parties
BUYER CONSULTATION
The first step in your home-buying journey is a buyer consultation with your Realtor® to define your goals and understand your buying power. During this meeting, your agent will discuss your priorities, timeline, and musthave features—whether it’s a specific neighborhood, school district, flexible workspace, or a fenced backyard for kids and pets. This is your opportunity to ask questions, helping you create the vision of your dream home.
Buying Power
Understanding your buying power is about having a clear picture of your financial capabilities when buying a home.
Your Realtor® will connect you with a trusted lender will help you break down costs, including the down payment, closing fees, and monthly mortgage payments. They’ll ensure that you factor in all the necessary expenses so you can confidently search for homes within your budget. By working with you closely, your agent helps ensure that you’re not only financially ready but also prepared to move forward when you find the right home.
Needs vs. Wants
Using tools like the Home Finding Needs Worksheet, your Realtor® will help you prioritize what’s most important.
From the size and layout of the home to neighborhood features like proximity to schools, healthcare, or coffee shops, they’ll help you identify the details that matter most. Whether it’s a huge backyard, a maintenance-free property, or access to a community pool, your agent ensures that nothing is overlooked.
By leveraging their local expertise and market knowledge, your agent helps you refine your search criteria, making the process quicker and more efficient. With their guidance, defining your dream home becomes not just fun but also focused and productive, bringing you one step closer to finding the perfect fit.
THE SEARCH BEGINS
With your goals and budget in place, the search for your dream home officially begins! While you may already be browsing homes online, your Realtor® will use their expertise and professional resources to uncover even more opportunities—including CB Caine exclusive and coming soon properties, and For Sale By Owner options that might not appear in your personal search.
Beyond simply finding listings, your agent brings a critical, unbiased eye to help you assess each property. They’ll help you evaluate the feasibility of potential renovations, understand zoning rules, and guide you through what to look for when touring homes. They’ll ask diligent questions and ensure you’re fully informed about each option.
Through a thoughtful process of elimination, your agent will help you focus on properties that truly meet your wants and needs. By reviewing listings, visiting neighborhoods, and discussing options together, they’ll make sure you don’t waste time on homes that aren’t a good fit.
Using platforms like cbcaine.com, your Realtor® will provide you with access to the most up-to-date listings directly connected to the MLS. You can save searches, favorite homes, and receive real-time updates tailored to your preferences.
Your search may also include attending open houses to explore homes in person. Your agent will keep you informed about upcoming opportunities and can provide valuable insights about the properties and neighborhoods, ensuring that your time is well spent.
With their knowledge and experience, you’ll feel confident in every decision you make as you move closer to finding your perfect home.
MAKE AN OFFER
When you find a home that feels like the perfect fit, it’s time to make an offer. Your Realtor® will guide you through this exciting step, ensuring every detail of your offer is well-prepared, strategically crafted and in line with your best interests An offer typically includes more than just the price—it’s a comprehensive proposal that outlines your intent to purchase. This includes:
• Proof of Funds or Pre-Approval: Demonstrating your financial readiness.
• Earnest Money Deposit: A good-faith deposit to show your commitment.*
• Termination Fee: Protection for both parties during specific timeframes.
• Purchase Price: The amount you’re willing to pay.
• Financing Details: Type and amount of mortgage (if applicable).
• Contingencies: Appraisal, inspections, and mortgage commitment.
• Seller Concessions: Requests such as seller-paid closing costs or warranties.
• Personal Property: Items to include or exclude (e.g., appliances or fixtures).
• Closing and Occupancy Dates: Target timelines for ownership transfer.
Your agent will explain the nuances of these components and help you evaluate current market dynamics. If the market is competitive, they’ll help you structure a compelling offer that stands out, maximizing your chances of success
When it’s time to move forward with your chosen home, your agent will connect you with Dotloop, a tool that simplifies the process of signing agreements and managing important documents. Their guidance ensures that every step of your journey is seamless, so you can focus on securing the home of your dreams.
If the seller counters your offer, your agent will provide advice and offer expert negotiation on your behalf every step of the way. Once all parties agree on the terms, sign, and deliver the paperwork, you’re officially under contract to purchase your new home!
*Discuss the Earnest Money and Wire Fraud Disclosures with your Coldwell Banker Caine Realtor®
NAVIGATE INSPECTIONS, REPAIRS, AND APPRAISALS
Licensed inspectors will thoroughly examine the home to identify potential issues. Once the inspection is complete, your Realtor® will help you review the report and craft a list of requested seller repairs. Negotiations may follow, as sellers might counter based on their ability to make repairs. Once all parties agree on a repair list or revised contract terms, the seller must complete these repairs before closing. Rest assured, your agent will negotiate and act in your best interest during the process.
Your agent may advise that you keep a reserve of funds for maintenance and repairs after move-in, as the seller’s obligations end at closing, and you may have different needs as the new homeowner.
Appraisals
For mortgage purchases, lenders usually require an appraisal to assess the home’s value. Cash buyers may opt for one as well. If the appraisal comes in lower than the agreed price and the contract includes an appraisal contingency, your Realtor® will present options. Buyers and sellers may renegotiate terms, explore alternate loans, or challenge the appraisal. Every situation is unique, and your agent will provide clarity and support to ensure this process goes as smoothly as possible to achieve your desired outcome
CLOSE THE DEAL AND CELEBRATE
You’re almost there! Here are a few key steps to wrap up the closing process, with your Realtor® guiding and reminding you along the way.
Final Walk-Through
Your agent will schedule and accompany you on a final walk-through to confirm that all repairs have been completed, the contract is fulfilled, and the home is in the agreed-upon condition—vacated and clean.
At Closing
• The attorney or closing coordinator receives your mortgage funds, down payment, or cash payment for the home.
• They will calculate the total amount you need to bring to closing, including your down payment, closing costs, and any earnest money already paid, which will be clearly outlined in the closing disclosure provided by your lender.
• The attorney will record the transfer of the deed into your name.
• Once the deed is recorded, the home is officially yours. You will receive the keys to your new home, and the seller will receive their proceeds. The seller’s mortgage will be paid off, and they will have no further obligations toward the property.
Congratulations, it’s time to move into your new home! If you need assistance with painters, contractors, movers, or any other vendors, your agent will be happy to recommend trusted professionals to assist with your move-in and any home improvements.
Don’t forget to obtain important items from the seller like garage door openers, remote controls, appliance/technical instructions, apps, passwords and warranties and any other items to help you settle into your new home. Remember, after closing, the home is yours and all repairs, etc, are the new homeowners’ responsibility.
REPRESENTING YOU WOULD BE AN HONOR
Your Coldwell Banker Realtor® is more than just an agent—they’re a trusted real estate professional that’s fully committed to guiding you to a home where you can truly thrive.
We work hard to be the very best and earn your partnership for life, because you deserve a Realtor® and an experience that puts you first.