Lincolnshire Care Services Directory 2018-2019 by Care Choices Ltd

Lincolnshire

Care Services Directory 2018/19 The essential guide to choosing and paying for care and support

www.lincolnshire.gov.uk/adultcare www.carechoices.co.uk

HALCYON CARE A T E A M T H AT R E A L LY C A R E S

Halcyon Care has been established since 1989. It is a family owned company providing residential, nursing and dementia care. We pride ourselves in delivering care which focuses on the resident as an individual and recognises their unique characteristics, lifestyle preferences and care needs.

We aim to provide a friendly home environment with up to date facilities where visitors are welcome at any time. • Respite and day care • GP visits to our homes • Home cooked meals and a wide range of social activities • Special care for mental health-related problems • En-suite rooms • Visiting Chiropodist and Hairdresser

WAINFLEET CARE CENTRE

HOMER LODGE CARE CENTRE

NIGHTINGALE HOUSE CARE CENTRE

Rumbold Lane, Skegness, Lincolnshire PE24 4DS 43 personal care beds including people with dementia Tel: 01754 881849 SKEGNESS E: wainfleet@halcyoncare.co.uk

23 – 26 Monson Street, Lincoln LN5 7RZ 47 nursing and personal care beds

Main Road, Bucknall, Woodhall Spa LN10 5DT 45 personal care beds, including people with dementia and physical disability

Tel: 01522 530108 LINCOLN E: homerlodge@halcyoncare.co.uk

Tel: 01526 388261 BUCKNALL E: nightingalehouse@halcyoncare.co.uk

THE FOUNTAINS CARE CENTRE

OAKLANDS CARE CENTRE

MARTIN HALL CARE CENTRE

Church Lane, Tetney, Near Grimsby DN36 5JX 45 nursing and personal care beds, including people with dementia & physical disability Tel: 01472 210456 TETNEY E: thefountains@halcyoncare.co.uk

North Street, Whaley Thorns, Nether Langwith, Mansfield NG20 9BN 40 nursing and personal care beds, including people with dementia & physical disability Tel: 01623 744412 MANSFIELD E: oaklands@halcyoncare.co.uk

The Old Hall, High Street, Martin by Timberland, Lincolnshire LN4 3QY 40 nursing and personal care beds, including people with dementia & physical disability Tel: 01526 378251 MARTIN E: martinhall@halcyoncare.co.uk

MANOR CARE CENTRE

CLARENCE HOUSE CARE CENTRE

EASTWOOD HOUSE CARE CENTRE

Fen Road, East Kirkby, Near Spilsby PE23 4DB 41 personal beds including people with mental health problems Tel: 01790 763381 EAST KIRKBY E: manor@halcyoncare.co.uk

Albert Street, Brigg, Lincolnshire DN20 8HS 33 personal care beds including people with dementia Tel: 01652 650950 BRIGG E: clarencehouse@halcyoncare.co.uk

Doncaster Road, Rotherham S65 2BL 37 personal care beds including people with dementia Tel: 01709 363093 ROTHERHAM E: eastwood@halcyoncare.co.uk

www. halcyoncare .co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Contents Areas covered by this directory

Welcome from Lincolnshire County Council

Introduction 6 How to use the Care Services Directory 6 Adult Care’s online information service 6 Finding care options in your area 6 Ensuring good quality services 8 Lincolnshire Care Association (LinCA) 9 Living at home Lincolnshire Wellbeing Service A guide to Telecare in Lincolnshire Making life easier at home Integrated Community Equipment Service (ICES) Occupational Therapy Getting help in your home Homecare checklist Care and support providers

10 10 12 14 16 16 17 21 22

Getting out and about 29 Day opportunities and day care 29 Day care services and day centres 30 Transport 34 Living with dementia Support for people living with dementia Dedicated support for families living with dementia Local dementia support groups

34 34 36 37

Disabilities, sensory impairments, autism, and mental health 40 Specialist help for people with sensory impairments 40 Specialist help for people with learning disabilities 40 Autism services 41 Help for people with mental health needs 42 The Lincolnshire Carers Service: support for family carers 43 Who is a carer? 43 What support is available for carers in Lincolnshire? 43 What are the benefits of a carers’ assessment? 44 What is a carers’ personal budget? 45 Breaks from caring 45 Lincolnshire Young Carers Service 46 For further copies of this directory, call the Customer Service Centre on 01522 782155. Alternative formats

Keeping people safe 47 Adult Safeguarding – what it is and why it matters 47 Making your voice count Independent advocacy Lincolnshire NHS Patient Advice and Liaison Service (PALS) Making a comment or complaint about care services Healthwatch Lincolnshire

48 48

Accessing care and support Assessment and eligibility for care services Personal budgets Direct payments Care and support in prison Transitional Care Urgent Care Home-based reablement service

51 51 52 53 54 55 55 55

Paying for care and legal issues Financial assessment Running out of money Non-means tested support Self-funding your care Third party payments Seeking financial advice How solicitors can help

56 56 57 58 58 59 59 60

Care homes and housing options Extra care Sheltered housing and retirement housing Care homes Choosing a care home NHS continuing healthcare Care homes checklist Residential dementia care checklist

61 61 61 62 63 63 65 67

Useful contacts

Care homes and care homes with nursing

Index

49 50 50

The listings in this publication are supplied by the Care Quality Commission (CQC) in association with Lincolnshire County Council (LCC) and neither LCC nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this directory does not act as an endorsement or recommendation by Lincolnshire County Council.

This directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.lincolnshire.gov.uk/adultcare for help and information

Areas covered by this directory This directory is divided into the geographical areas indicated on this map. Care providers within each area start on the following pages: Boston Boston care homes Boston care homes with nursing East Lindsey Horncastle care homes Horncastle care homes with nursing

75 75

South Holland Spalding care homes Spalding care homes with nursing

86 87

76 77

South Kesteven Grantham care homes Grantham care homes with nursing

89 89

Stamford care homes Stamford care homes with nursing

91 91

Louth care homes Louth care homes with nursing

77 78

Skegness care homes Skegness care homes with nursing

79 80

Lincoln Lincoln care homes Lincoln care homes with nursing

West Lindsey Gainsborough care homes Gainsborough care homes with nursing

93 93

81 82

Market Rasen care homes Market Rasen care homes with nursing

95 97

North Kesteven North Hykeham care homes North Hykeham care homes with nursing Sleaford care homes Sleaford care homes with nursing

83 83

Homecare providers

Day care and day centres

84 85 Caistor 03 A1 1

Gainsborough

Market Rasen

A63

A15 A15

Louth

A1 53

A4 6

A157

A52

Lincoln

Boston

A1 6

8 58 A158 A1 A

A57

A158 A1 A 58

Horncastle

North Hykeham

A15

A17

A5 2

Coningsby A15

Sleaford

A1 7

Boston

A52

Grantham

A1 6

Horncastle

A52

Rasen t e k r a M

A1 6

Skegness

A 5 A1

Spalding

North Hykeham 4

Stamford Stamford

Market Deeping

Visit www.carechoices.co.uk for further assistance with your search for care

Welcome from Lincolnshire County Council Exploring your care options, or the help available to keep your independence, can be daunting – even stressful. This 2018/19 Care Services Directory includes clear and easy to understand information for you to consider when thinking about care choices for yourself, your family, or someone you care for. Everyone deserves high quality, safe care, where they are treated respectfully and with dignity. Your care should be personal to you and your circumstances. If you are caring for a family member, you should also be supported to help you in your caring role. You should be empowered to make decisions about your own care and support. Personalising services to meet your individual needs is important to us. We’ve made the direct payments process easier so that new options available make them more appealing, and leave you with more control over the services you choose to meet your needs. Nationally, social care continues to have its struggles, but we are managing well in Lincolnshire despite a tough economic climate, growing demographic of people needing care, and the challenges that come with delivering services in a rural environment. Any additional funding from government this year will be passed on to our care providers so they can continue to give good care to people at home. We’ll also be helping more people who are ready to leave hospital and need some extra support to regain their independence, through our reablement service. There’s extra choice in the county for day services, with a mixture of council, third sector and private opportunities on offer. We’ve been working on our own county council run day services with the people who use them, to make sure we’re offering more of what you want, in modern environments and the community.

In this publication you’ll find information on staying independent at home, support for carers, activities in the community, your options for housing and care homes and financing your care. You’ll also find information on what to do if you suspect someone is being abused or neglected. I hope you find this directory useful in helping you make informed decisions on the choices available to you in Lincolnshire. Whether you can pay for your own care or not, Lincolnshire County Council can offer advice and information. Look for information in this directory, give us a call on 01522 782155 or visit www.lincolnshire.gov.uk

Councillor Mrs Patricia Bradwell OBE Deputy Leader of Lincolnshire County Council, Executive Councillor for Adult Care and Health Services

Visit www.lincolnshire.gov.uk/adultcare for help and information

Introduction How to use the Care Services Directory The Care Services Directory has been compiled by Lincolnshire County Council’s Adult Care & Community Wellbeing directorate. When the words ‘we’ and ‘us’ are used in the directory, it means Adult Care. The directory aims to give an overview of all aspects of adult care to anyone who is looking for support, advice or information about adult social care. Thinking about the care or support that you or

someone else in your life may need can be daunting. This directory provides the information and guidance you will need about adult social care and gives you details of other organisations that can help. Further information is available online at www.lincolnshire.gov.uk/adultcare or you can call us on 01522 782155. You can view an electronic version of this directory at www.carechoices.co.uk/region/east-midlands/ lincolnshire

Adult Care’s online information service Lincolnshire County Council’s online information and advice service, which you can view at www.lincolnshire.gov.uk/adultcare, enables you, your family, carers and friends to look at the options available to you. If you are a carer looking for support, or you have received a personal budget and want some help with the next steps, there are providers that can help you consider a range of options.

You can find out about the financial costs involved in paying for your care needs and how much we might contribute towards this. We hope our online information service will be a valuable tool for you in making the best choices for your care needs. You can also call our Customer Service Centre on 01522 782155 for assistance.

Finding care options in your area Looking for care in your area? Want to know the quality rating of providers you’re considering? The Care Choices website provides comprehensive details of providers as well as essential information. Search by postcode, county or region for care homes, care homes with nursing and home care providers that meet your needs. Your search can be refined by the type of care you are looking for and the results can be sent to you by email.

They can also be saved and emailed to others. Detailed information for each care provider includes the address, phone number and the latest CQC inspection report and rating (see page 8), indicating the quality of care. You can also view an electronic version of this directory on the site and have it read to you by using the ‘Browsealoud’ function. Visit www.carechoices.co.uk

CARE PROVIDERS Would you like your business to be seen by thousands of relevant care seekers at their time of need? Call Care Choices on 01223 206960 to promote your business here. 6

Visit www.carechoices.co.uk for further assistance with your search for care

OSJCT/Care Choices/Oxon /May2017

Care you can Trust As a leading ‘not-for-profit’ provider of care for older people, The Orders of St John Care Trust help families make the right choice for quality, individualised residential, dementia or nursing care. • Personal care at its heart • A home with warmth and understanding • A caring ethos • Working closely with Dementia UK • Compassionate. professional, friendly... ... and a warm welcome to you and your family. We have 15 homes across Lincolnshire. To find out more or to arrange an appointment, get in touch. Call 0800 988 8133, visit osjct.co.uk,

email enquiries@osjct.co.uk or visit our facebook pages

of lSt Care 1048355 V i s i t w wOperated w . l i n cbyonot-for-profit l n s h i r e .charity g o v .The u kOrders /adu t cJohn are f oTrust r h-eRegistered l p a n dCharity i n f oNo. rm ation

Ensuring good quality services Care and support for adults in Lincolnshire is delivered by public, private and voluntary sector organisations, and we work with agencies to make sure they are of good quality. Lincolnshire County Council – Adult Care Adult Care delivers and commissions care and support, and works in partnership with others to deliver services. We offer an assessment of your needs and, if you meet the eligibility criteria, can offer a range of care and support services to help you stay safe and well. See page 51 for more information. We are committed to assuring the quality of our services. By quality we mean that a service should be safe and effective, and you should have a positive experience of that service. We expect our services to provide a positive experience of care to meet your personal aspirations. The service should be able to show it offers elements of all of the following areas: You should feel able to say “the service treats me well because”: • “I am treated with compassion, dignity and respect” • “I am involved in decisions about my care” • “I am offered a person-centred service that lets me keep control over my life” • “I am supported to feel part of a community” We expect our services to be safe. You should feel able to say “the service helps keep me safe because”: • “I am protected from avoidable harm, but my choices are respected and I have the freedom to take risks” • “I am supported to manage informed risks” • “my human rights are respected” • “the service meets regulatory standards” We expect our services to be effective. You should feel able to say “the service makes me feel better

and allows me to be more independent because”: • “I am supported to achieve personal outcomes” • “I am supported to remain or become as independent as possible” • “the service offers good value for money” For more detailed information on how we assure the quality of care and support, visit www.lincolnshire.gov.uk/adultcare The Care Quality Commission All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety. The Care Quality Commission (CQC) monitors, inspects and regulates health and adult social care services to check that standards are being met. The service must be safe, effective, caring, responsive to people’s needs and well-led. If the CQC finds that a service isn’t meeting regulatory requirements, it takes action to make sure the service improves. When considering a care service, it is always a good idea to check its inspection report, which is kept on the Care Quality Commission’s website. You can also ask the care provider for a copy of its latest inspection report. If you wish to make an enquiry or register a concern or complaint, you can phone the CQC on 03000 616161 or email enquiries@cqc.org.uk The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Web: www.cqc.org.uk Clinical commissioning groups The clinical commissioning groups (CCGs) work together to improve the quality and delivery of NHS services for patients and to reduce health inequalities for people in the area. South Lincolnshire CCG Tel: 01522 573939 Web: www.southlincolnshireccg.nhs.uk

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Lincolnshire East CCG Tel: 01522 515308 Web: www.lincolnshireeastccg.nhs.uk South West Lincolnshire CCG Tel: 01476 406578 Web: www.southwestlincolnshireccg.nhs.uk Lincolnshire West CCG Tel: 01522 513355 Web: www.lincolnshirewestccg.nhs.uk

Lincolnshire County Council – Trading Standards Trading Standards ensures a fair, safe and equitable trading environment for residents and businesses in Lincolnshire. Appropriate action, in line with its enforcement policy, is considered for any breaches of criminal legislation or trading malpractice. Tel: 01522 782341 Web: www.lincolnshire.gov.uk/tradingstandards

Lincolnshire Police Lincolnshire Police investigates criminal offences in relation to care and support services. Its Public Protection Officers work closely with Adult Care’s Safeguarding Team to protect adults at risk of abuse. Web: www.lincs.police.uk

Lincolnshire Care Association (LinCA) A Quality of Life and a Standard of Living LinCA represents the interests of care and support providers within the independent and voluntary sectors. Its intention is to support providers to ensure that there is a sustainable choice of quality care services within Lincolnshire. LinCA aims to do this by providing accessible information, advice, support and development opportunities to care providers to enable them to respond to changing needs through the provision of quality services. It also works in partnership with other agencies and organisations as part of the whole systems improvement in Lincolnshire. The Association is managed by a voluntary Board of Directors appointed by its members, drawn from large and small organisations as well as individual professionals. Each Director represents a specific area of care and support across the county. Together they represent the Association’s members at meetings with colleagues from the health, adult care, and housing sectors to consider issues such as commissioning, which includes service design, development and evaluation. In addition, LinCA is involved in workforce planning and development, emergency planning, safeguarding, contracting and fee level negotiations, compliance standards and

quality assessments. LinCA is a member of the National Care Association Alliance, works with Skills for Care and a number of NHS bodies, and represents members with local authority and NHS commissioners and providers in the county. LinCA represents the independent sector on the Lincolnshire Sustainability and Transformation Partnership (STP) Programme, which is shaping the future of health and care services in the county. LinCA has been part of regional and national lobbying of local MPs and Government ministers about social care funding and this has resulted in the Social Care Precept and additional Better Care Fund (BCF) investment. The Association has established the Care Home Trusted Assessor project at acute hospitals across Lincolnshire which supports more effective and efficient discharge arrangements for patients returning to, or moving into care homes. LinCA has supported the care sector with developing business strategy and business plans to enable care providers to meet contract management requirements. LinCA is a member of the Lincolnshire Safeguarding

Visit www.lincolnshire.gov.uk/adultcare for help and information

Adults Board (LSAB) and works with Lincolnshire County Council and the NHS to improve coordination of quality monitoring systems and arrangements and access to specialist support. For further information regarding LinCA, its members and the benefits of membership, visit www.linca.org.uk or contact the Administration Manager, Sue Lovelock on 01522 581073 or email susannalovelock@linca.org.uk Web: www.linca.org.uk LinCA Workforce Development Delivering high quality training and development to the sector. LinCA Workforce Development is the face for development needs for all care providers in Lincolnshire. Its initiative is to support care providers in Lincolnshire with quality and value-for-money workforce development. With the help of care providers, and working in partnership with Lincolnshire County Council, NHS,

Further Education and Higher Education colleges, LinCA Workforce Development determines the workforce development and training needs of the sector in Lincolnshire. It delivers training and workshops on a number of important subjects. These include: The Care Certificate, Finding and Keeping the Best Workforce, Nutrition and Hydration, Developing Managers and Seniors, Mental Capacity Act Training, Moving and Handling Training, Basic Life Support, Safeguarding, Frailty and Autism Awareness. For further information regarding LinCA Workforce Development and its initiatives, contact: Mark Turton Tel: 07484 011372 Email: markturton@linca.org.uk Sue Lovelock Tel: 01522 581073 Email: susannalovelock@linca.org.uk

Living at home There are many different forms of support that can enable you to remain in your home for as long as possible, including equipment and people who can come in to support you in your own home.

Lincolnshire Wellbeing Service Wellbeing Lincs supports adults across Lincolnshire to live fulfilled, confident, and independent lives. Funded by Lincolnshire County Council, Wellbeing Lincs is delivered in partnership by Lincolnshire’s seven city, district, and borough councils. To be eligible for this service, you must be aged 18 or over, living in Lincolnshire or registered with a GP in Lincolnshire, and must meet at least four of the following 13 eligibility criteria:

• you regularly visit the GP for the same medical condition or for non-medical reasons • you have had unplanned hospitalisation or A&E attendance in the last 90 days • you have accessed social care in the previous 12 months, including for: assessment, day care, homecare, reablement, or residential care services • your spouse/partner has died or you have divorced in the past 12 months

• you are aged over 65

• you have had a fall in the past three months

• you are unable to manage your long-term health/ medical condition

• you are unable to manoeuvre around the home safely

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• you lack social support and/or interaction with family, friends or carers, or you feel isolated • you feel stressed, depressed or anxious • you are unable to sustain work, education, training, or volunteering • you are unable to manage money or are in considerable debt • you have poor lifestyle management and behaviours which impact on your overall health and wellbeing

education and work-like opportunities; improved social contact; physical health, mental health and wellbeing; independence; staying safe; and substance misuse management.

Trusted Assessor A Trusted Assessor will visit your home within seven days of referral. Together, through a needs assessment, a support plan will be developed to help you to meet your needs. The Assessor will also address any urgent issues.We provide a range of services to help

If you have a disability, a live safely and independently at home, home adaptation can helpGeneric support property adaptations, improvements a andavailable a new combines daily living aidssupport online shop direct yououtcomes get around safely andThe generic support The expected are: and access to other agencies and services available to with confidence, making a For further information achieve your outcomes. • improved ability to look after yourself, and increased independence world of difference to yourThis support startscallwithin 01522 516300 10 days of a referral, lasts up or email info@lincshia.org • enhanced access to support daily life. We can adapt your to 12 weeks, and is reviewed every two weeks. or visit www.lincshia.org • improved health and home towellbeing help you manage, Small aids and minor adaptations • ensuring get the right caresteps at the right and time To support independent living, Wellbeing Lincs foryouexample, provides small aids and adaptions to your home. There stairs and/or access kitchen are dedicated staff that will deliver and install the Your outcomes may include: managing money; community participation; access to paid work, training, equipment. and bathroom facilities.

Home adaptations you can trust An award-winning local charity with over 12 years’ experience in delivering home adaptations for people with mobility issues. • Specially-designed and stylish bathrooms and kitchens, access ramps and stairlifts. • Expertise in adaptations for people with dementia and sensory impairment, and in ‘future proofing’ homes. • Whether you intend to fund an adaptation yourself or would like advice on funding options, we’re here to help.

Twitter @LincsHomeIndep Facebook /LincolnshireHomeIndepend LinkedIn /LincolnshireHomeIndepend

Contact our friendly team for more information: Call: 01522 516300 Email: info@lincshia.org Visit: www.lincshia.org Registered Charity: 1116103 • President: The Lord Bishop of Lincoln

Visit www.lincolnshire.gov.uk/adultcare for help and information

Wellbeing Response Service Anyone living in Lincolnshire with Telecare equipment (see below) can apply to use the Wellbeing Response service. If the alarm is raised, a Wellbeing Responder can respond within 45 minutes, where your family or other nominated responders are unable to attend. The service runs 24/7, 365 days a year and costs £2.50 per week. Resettlement Service After a discharge from hospital, a Responder from the Resettlement Service will meet you in your home and settle you in. Hospital and Care In-reach Wellbeing Lincs works with hospitals in and around Lincolnshire to help staff identify and refer those who are eligible for Wellbeing Lincs services. Support begins in hospital to help you to return home.

Partnerships and Networks Wellbeing Lincs works with statutory, voluntary, and community organisations to help people refer to the service. They connect people with services, groups, and activities to keep them socially connected. Wellbeing Lincs also works with partners to raise awareness and develop training to support wellbeing and prevent ill-health. Lincolnshire County Council sends referrals for those who are eligible to the Wellbeing Hub at East Lindsey District Council. All referrals are made via Lincolnshire County Council’s Customer Service Centre on 01522 782140. For more information, visit www.lincolnshire.gov.uk/wellbeingservice

A guide to Telecare in Lincolnshire Telecare is widely used throughout Lincolnshire to support people to live safely at home. Telecare has been developed from what was originally called a lifeline system, and now uses a range of wireless sensors that are placed around your home or that can be worn as a pendant or on the wrist.

nearby or able to respond when a visit is needed. The Wellbeing Response teams visit as a family responder would visit, to check everything is alright, provide reassurance and get any further help as required. The charge for this optional service is £2.50 per week.

You can press the pendant to immediately be connected to the 24-hour monitoring centre or the sensors will automatically call the monitoring centre if they detect a risk. A risk may be a fall, fire or if you haven’t taken essential medication. When the Telecare monitoring centre is alerted, trained advisers can talk to you. This service is available 24 hours a day, 365 days a year.

You need to plan how the emergency services or Wellbeing Responders can gain access to your home in an emergency. The monitoring centre can securely record details of key holders, a key safe, or pin code to your property. This information would only be given to the emergency services or Wellbeing Responder if an alert were to be raised from your property.

Telecare can help you remain independent and feel safer in your own home, knowing that help can be summoned quickly. This may be from a family member, friend or, if necessary, a member of the emergency services.

Who can Telecare help? Telecare can help people who:

What if I don’t have family or friends who can respond? Wellbeing Responders can visit you after an alarm has been raised to the monitoring centre. Sometimes people do not have family or friends

• are at risk of falls • are vulnerable due to reduced mobility or a disability • have a carer who may need support • have memory issues, including dementia • have long-term health conditions which affect their mental or physical health

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• have a learning disability and want to be more independent • are starting to leave their home at inappropriate times of the day • have recently been discharged from hospital Daily wellbeing phone calls Daily and weekly wellbeing phone calls are used to check you are okay and remind you of medication, meals or drinks to help you stay well. People who have used this service say that it increases their confidence and wellbeing as they realise someone will check on them regularly and get help if they don’t respond. There will be a small charge for this call. How can I get Telecare? If you feel that Telecare could help you or your carer to achieve more independence, please talk to your practitioner or contact NRS Telecare directly on 0344 893 6962 or www.nrstelecare.co.uk. Other providers of Telecare are also available. They can talk to you about the options available to you and associated costs of this type of equipment provision, usually charged at a fixed weekly rental fee. The system will be installed and you will be shown how it works. It will be monitored and maintained for

as long as you need it and it will be removed when you no longer need it so that it can be loaned to others. The system needs to be tested monthly so that you know everything is working as it should. How do I know what equipment is available? A catalogue of equipment is available at www.nrstelecare.co.uk or by calling NRS on 0344 893 6962. Other providers of Telecare are also available. You can also speak to your practitioner who will advise on what they recommend you having. Are there any charges for Telecare? There is a charge for Telecare services and this depends on which equipment is selected and how this is meeting particular needs. NRS Telecare is our commissioned provider and there are others available throughout Lincolnshire. Costs for the different types of equipment available are on the NRS website, or you can call and they can give you the costs over the phone. Equipment must not be damaged, left behind in an unoccupied property or passed onto others, as it is the property of Lincolnshire County Council. We will invoice for anything not returned in a usable condition so that we can continue to loan equipment to those who need it.

Tell us what you think Complete our short questionnaire

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Visit www.lincolnshire.gov.uk/adultcare for help and information

Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.

Finding it difficult to get in and out of chairs? Try putting a block of foam in the chair base. Alternatively, buy chair raisers, a higher chair or an electric riser chair. Also try taking regular gentle exercise. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if you need to move heavy furniture. There are also tools for opening and closing windows. Struggling to keep warm/cool? Consider a fan or heater. Is your house insulated? Are there any draughts? You may also be eligible for the winter fuel payment from the Government. Visit www.gov.uk/winter-fuel-payment If you have trouble using light switches, think about replacing your switches for ones that are easier to use. Consider handi-plugs or light switch toggles, or there’s even technology available so that you can turn your lights on and off using speech. Use subtitles if you can’t hear the TV, or buy wireless headphones. Do you need a hearing aid? Request an assessment from your Council.

Tap turners

Grab handles

Do you forget to take your tablets? Try making a note of when you’ve taken them, or buy an automatic pill dispenser or pill box. If you struggle to open your medicine, you can ask your pharmacist for advice on alternative packaging that could make it easier for you. Can you reach everything in your cupboards? If not, try a handi-reacher or rearrange your kitchen so the things you use most are within easy reach. If you are having problems with preparing food, consider a chopping board with spikes. There are also long-handled pans, teapot tippers and lid grippers that could help. A food processor might be a solution and meal delivery services are also available. Is eating and drinking becoming difficult? Large handled cutlery could help, or non-slip mats for the table. Lightweight cups and mugs with two handles could also be a solution. Using taps can be made easier by fitting tap turners. You could also consider repositioning your taps or buying a new tap that is easier for you to use.

Chopping board

Hand trolley

Teapot tipper

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More information on staying independent and ideas to help you live at home can be found online at www.carechoices.co.uk/independent-at-home/ There is also information on making larger adaptations to your home.

Do you struggle to get in and out of bed? You could learn new ways of moving around, purchase a leg lifter or a hoist or install grab rails for support. If the bed is the issue, you could buy an electric adjustable bed or raise the bed to the correct height.

If it’s hard to hold your toothbrush, try a toothbrush gripper. You might also benefit from having an electric toothbrush or sitting on a stool while brushing your teeth.

If moving whilst in bed is a problem, have you thought about using an over-bed pole? You might also want to buy a pillow raiser or change your bedding so it’s lighter. Is it becoming difficult to get dressed? If so, specially adapted clothing is available, or you could buy a long-handled shoe horn, a dressing stick or a button hook. If you are having a lot of difficulty, consider home support, see page 17. Clocks are available with large numbers or lights if you can’t read the time in bed. You can also buy clocks that speak the time. If you are finding it harder to read in bed, consider an e-reader that allows you to change the font size. Some also have integrated lights. Look for bedside lamps with a step-on or button switch if yours are difficult to use.

Chair raisers

Level indicator

You might like to buy a raised toilet seat, or a seat with a built in support frame if it’s hard to use your toilet. Flush lever extensions are also available. Has it become more difficult to wash? Items are available, like long-handled sponges and flannel straps. You could also consider grab rails, a half step to help you get in and out of the bath or a bath or shower seat to make washing easier. Tap turners can also be used in the bathroom.

For more information on technology that could make your life easier, contact your Council for an assessment. They might refer you to an Occupational Therapist (OT) or you could contact an OT privately. Search online for OTs near you. Lincolnshire County Council Tel: 01522 782155 Email: customer_services@lincolnshire.gov.uk Web: www.lincolnshire.gov.uk/adultcare

Hand rail

Bed table

Handled plug

Visit www.lincolnshire.gov.uk/adultcare for help and information

Integrated Community Equipment Service (ICES) Lincolnshire’s ICES is a partnership between Lincolnshire County Council and the county’s four clinical commissioning group (CCG) partners. NRS Healthcare is commissioned to provide the community equipment service on behalf of this partnership. The service offers a range of loan equipment to support the health and care needs of both adults and children living in Lincolnshire. It supports early discharge into the community from hospital and aims to avoid admission to begin with. Equipment helps people to remain as independent as possible and can assist carers with the safer delivery of care such as moving and handling. A variety of community equipment is available through the service. Provided on a short- or longterm basis, equipment provided ranges from simple equipment such as hand rails, walking aids, bathing and toileting equipment to more complex items such as profiling beds, hoists, other transfer aids, and pressure relieving equipment. The service provided by NRS also includes: • delivery and installation of equipment • maintenance of equipment in line with manufacturer’s guidelines and legal requirements • collection of equipment that is no longer required • in-depth cleaning of returned equipment before the item is made available for re-issue • repair and refurbishment of equipment where viable

Referrals to ICES are made via health or social care professionals including district nurses, Occupational Therapists, physiotherapists, specialist nurses, social workers, the council’s community care workers, and hospital nurses. They are responsible for assessing your needs and prescribing the equipment through ICES. They will determine the speed of delivery and length of loan of the equipment. NRS technicians will unpack and remove any packaging and will set up or install other items such as handrails and profiling beds in the location specified by the health or social care professional. Information and training about how to use the equipment will be provided by the clinician that prescribed the equipment. As this is a loan service, you will need to arrange the return of items that are no longer required. Please call NRS Healthcare on 0845 121 2031 to speak to someone who can help you with this. Every effort is made to refurbish equipment to allow it to be recycled for re-issue to someone else. This reduces our costs and helps preserve our environment. Whilst every effort is made to collect items within five working days after the request is logged, priority is given to the delivery of equipment. Lincolnshire Integrated Community Equipment Service, Orchard House, Orchard Street, Lincoln LN1 1BA Tel: 01522 553941 or 01522 554175 Email: ICES.LCC@lincolnshire.gov.uk

Occupational Therapy Occupational Therapists can help you if you are having difficulties in your home. They will work with you to look at solutions, exploring equipment and considering adaptations to your home. These can help you lead a more productive, active and independent life at home and within your community. An assessment of your needs will determine

whether an Occupational Therapist will be the best person to help and what charges, if any, you can expect. They will visit you at home and can suggest adaptations that will improve your mobility and independence, for example, a ramp up to your front door if you use a wheelchair. They can also give you advice about staying independent at home and help you to find equipment, for example shower seats, toilet seats and grab rails.

Visit www.carechoices.co.uk for further assistance with your search for care

The Occupational Therapist will talk you through any new equipment, as well as helping you apply for funding for major adaptations. A Disabled Facilities Grant (DFG) could be used to pay for major alterations to your home, such as installing a level-access shower or widening doorways. For more information on DFGs contact your local Lincolnshire district, borough, or city council.

If the Occupational Therapist thinks that you can no longer manage in your present home, they can advise on different choices available to you, such as housing options. Contact us to request an assessment of your needs and to see if you are eligible for services. Tel: 01522 782155 Email: customer_services@lincolnshire.gov.uk

Getting help in your home You may need some more help to live independently in your home. Care and support providers can offer a range of different services, which may include: • homecare, to help with personal care such as washing and dressing • ready-made meals, usually supplied frozen to reheat for yourself • day services, which are available in some care homes and community centres • respite care, which may be a short stay in residential care or care provided in your own home to give you or your carer a break • housing adaptations or equipment to make it easier for you to continue living in your own home • supported housing or extra care housing, provided by your district or borough council and the independent sector (see page 61) Preparing meals If you have difficulty preparing, cooking or eating meals, there are various solutions which could help you, including equipment and food delivery.

• to help you maintain your independence and quality of life Further information about preparing meals and food delivery can be found at www.lincolnshire.gov.uk/adultcare Homecare Homecare is practical help with your personal care which can be provided in your own home. This is usually help with day-to-day personal tasks, which could include getting up, dressing, washing, going to bed or help with eating. Homecare agencies may also be able to help you to contact other organisations that can assist you with other needs which have been identified in your support plan, which may include laundry, shopping, household chores, preparing meals or collecting your pension. If you have eligible care and support needs, we may be able to arrange for help in your home. The amount and type of support you receive each week depends on your needs and what you decide following your assessment.

• a permanent situation such as sight loss or a physical or learning disability

Homecare services are chargeable, but, if you have eligible needs, you will be offered a financial assessment to ensure you are not asked to contribute more than you can afford. Some people pay nothing. However, if you have more than £23,250 in savings (not including your home) you will be asked to pay the full or maximum cost of your homecare services. Further information on paying for care can be found starting on page 56.

• a temporary situation such as illness or recovering after a stay in hospital

A list of Lincolnshire’s care and support providers starts on page 22.

If you are unable to prepare and cook one hot meal a day, having your meals delivered could help make life easier. You may need this service due to:

Visit www.lincolnshire.gov.uk/adultcare for help and information

OUr family caring for yours Since 1983, our family have been running award winning nursing, residential and dementia care services which constantly exceed industry standards. Our philosophy is simple; Our residents and their families are at the heart of everything we do! Our homes in Lincolnshire extend a warm welcome to all visitors. Feel free to get in touch by calling 0843 506 9452, email info@countrycourtcare. visit our website at www.countrycourtcare.com Visit www.carechoices.co.uk for further assistance with your search for care 18com or

Help in your home with maintenance and gardening There is help available for maintaining property for homeowners who would like to continue to live independently and safely in their own homes. Lincolnshire Home Independence Agency Lincolnshire Home Independence Agency (LHIA) is an award-winning charity which helps older people and people with disabilities to live independently and safely in their own homes. The service helps to make sure that your home is in good repair, warm and secure. You may be finding it difficult to maintain your home, you may need an adaptation, or LHIA may be able to help improve security and undertake repairs. If you canâ€™t afford the cost of repairs and improvements, LHIA will help you to look at other options. These may include an insurance claim, a loan, a lifetime mortgage (often known as equity release), approaching a charity for help or a grant from the council or other organisation. LHIA offers a handyperson scheme to tackle small jobs in the home for older people and those with a disability. They may be able to offer assistance with costs depending on individual circumstances. It is important to have trustworthy and reputable

people working on your home. LHIA runs a trusted tradesman scheme, where every member is vetted to ensure they operate in a legal, honest and fair way. They share their information with the police and Lincolnshire Trading Standards. Lincolnshire Home Independence Agency Suite 3, Saracen House, Crusader Road, City Office Park, Tritton Road, Lincoln LN6 7AS Tel: 01522 516300 Email: info@lincshia.org Web: www.lincshia.org Gardening and handyman scheme (Lincoln area) If you are aged 50 or over and need help with gardening and home maintenance, Age UK Lincolnâ€™s Handy Help Service may be able to help you. The service can give you information about local tradesmen, provide a minor repair service, for example, help with fitting door bells and safety devices, or replacing light bulbs and smoke alarm batteries. There is an hourly charge for this service. Age UK Lincoln 36 Park Street, Lincoln LN1 1UQ Tel: 01522 696000 Email: info@ageuklk.org.uk Web: www.ageuk.org.uk/lincolnandkesteven

Providers, missing out on online referrals? With over 1,000,000 page views annually, www.carechoices.co.uk can help you reach local care seekers

Call us on 01223 207770

FREE WEB ADVERT DESIGN

Visit www.lincolnshire.gov.uk/adultcare for help and information

Putting you at the heart of our care service Hales Home Care services work to enable people of all ages with learning disabilities, physical disabilities, challenging behaviours and poor health to reach their potential. We appreciate the importance of enabling people to live a social and active life, pursuing their goals and ambitions. Our home care services involve personal carers that visit your home daily, spend time with you and accompany you to any social events, outdoor activities or appointments. We are passionate about enhancing your

life and promoting your independence, enthusiastically supporting you to reach your goals. Our care workers are professionally trained in care and are able to provide support for a variety of complex conditions and needs.

Our services include: • Live-in Care • Companionship • Alzheimer’s, Parkinson’s & Dementia Care • Diabetes Care • End of Life

Give our friendly team a call on 01472 897577 E: grimsbycare@halesgroup.co.uk

If care matters to you, join Hales. We are recruiting for Care Workers in your area NOW. Call 01472 897577 or text ‘HALES GRIMSBY’ to 66777

www.halescare.co.uk Visit www.carechoices.co.uk for further assistance with your search for care

Homecare checklist

Agency 1

Fees per week £ £ £

Agency 2 Agency 3

Quality rating*

We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

About the agency

Accommodating your needs

How long has the agency been operating?

Can the agency accommodate your needs if they increase? Ask about the process for this.

How long are staff allocated per visit? Can you contact the agency in an emergency or outside office hours? Does the agency have experience with your specific needs?

Staff Are you likely to be visited by different staff each day? Are all staff checked with the Disclosure and Barring Service? Will you be notified in advance if your care worker is on holiday or sick? Are staff matched to you specifically, based on your needs and preferences? Can you meet your care worker(s) before they start? Does the agency have both male and female staff?

Does the agency have a training scheme in place? Are all staff trained to a certain level? Are staff able to help with administering medication if required? Is there a way for staff to communicate with each other about the support they provide when they visit you? How?

Regulation Will your support plan be reviewed at regular intervals? Can you see the agency’s contract terms? Can you lodge a complaint easily? Are complaints dealt with quickly? Can you see a copy of the agency’s CQC registration certificate and quality rating?

Notes *See page 8. Visit www.lincolnshire.gov.uk/adultcare for help and information

Care and support providers These listings are broken down into regions across Lincolnshire; however please note that agencies may provide support outside of the area they are listed in. Contact the providers for more information.

Boston ADVANCE LINCOLNSHIRE Boston Tel: 0333 012 4307 ANGELS ON CALL, THE Boston Tel: 07572 592471

COMMUNITY SUPPORT SERVICES Mablethorpe Tel: 01507 478482 LDA MH YA

OP D PD SI YA

CRG HOMECARE LINCOLNSHIRE l Boston OP D PD LDA MH SI YA AD Tel: 01205 400127 FLO’S FRIENDS Boston Tel: 07411 846692

OP D PD LDA YA

HEALTHY HOMECARE SERVICES LTD Boston OP D PD LDA MH SI YA Tel: 07951 548684 TOWN AND COUNTRY CARE l Boston Tel: 01205 354329 WALNUT CARE AT HOME l Boston Tel: 01205 280101

OP D PD SI YA

OP D PD LDA SI

East Lindsey ALLWAYS CARE COMMUNITY SUPPORT AGENCY l Skegness OP D PD LDA MH SI Tel: 01754 612720 BEECHES, THE Louth Tel: 01507 603862 CLARRIOTS HOME CARE LTD l Manby Tel: 01507 328390

OP D PD SI

LDA

COUNTY CARE INDEPENDENT LIVING LTD l Skegness Tel: 01754 611153 PD LDA MH SI YA LIBERTAS l Louth Tel: 01507 206666

OP MH YA

RUSSELL GREEN CARE HOME Woodhall Spa Tel: 01526 352879

OP D PD

Lincoln AGE UK LINCOLN AND KESTEVEN l Lincoln Tel: 01522 696000 OP D PD MH SI YA ALLIED HEALTHCARE Lincoln Tel: 01522 753290

OP D PD LDA MH YA

AMBASSADOR HOMECARE LTD l Lincoln Tel: 01522 528455 ANNICARE LTD Lincoln Tel: 01522 542387

OP D PD SI YA

OP D PD LDA MH SI YA AD

AUTISM CARE COMMUNITY SERVICES (LINCOLNSHIRE) Lincoln Tel: 01526 322444 BEECH HOUSE Lincoln Tel: 01522 308824

LDA

OP D PD LDA MH SI YA AD

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health

l Lincolnshire Care Association member – see page 9

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Care and support providers continued BLUEBIRD CARE LINCOLN l Lincoln Tel: 01522 538656 BSPOKE SOCIAL CARE Lincoln Tel: 07919 597073

OP D PD SI YA

OP D PD LDA MH YA

BUTTERFLIES CARE & SUPPORT LTD Lincoln Advert below Tel: 07538 742693 OP PD LDA MH CARE 4 U SERVICES (LINCS) LTD Lincoln Tel: 01522 704504

OP D PD SI YA

COTTAGE RESIDENTIAL HOME, THE Lincoln Tel: 01526 320887 FOSSE HEALTHCARE – LINCOLN Lincoln Tel: 01522 412181

OP D PD

OP D PD LDA MH SI YA AD

HELPING HANDS NURSES AGENCY (HHNA LINCOLN) Lincoln Tel: 07405 800182 OP D PD LDA MH SI YA AD HOUSING AND SUPPORT SOLUTIONS – LINCOLN Lincoln LDA Tel: 01522 683857

LAURELS, THE Lincoln Tel: 01522 532596

OP PD MH SI YA

LJM – HOMECARE LINCOLN Lincoln Tel: 01522 700400

OP D PD YA

NAMRON CARE PROVIDER LTD Lincoln Tel: 01522 528820 NAVIGATION SUPPORT & CARE SERVICES LTD l Lincoln Tel: 01522 539626 PRESIOUS HEALTHCARE LTD Lincoln Tel: 01522 262670

OP D LDA YA AD

OP D PD LDA MH YA Advert below OP D PD SI YA

PURELY CARE Norwich Tel: 01603 407707

Advert page 25 OP D PD LDA MH SI YA

SAGECARE (LINCOLN) Lincoln Tel: 07779 663140

OP D PD LDA MH SI YA

SAGECARE (OLSEN COURT) Lincoln OP D PD LDA MH SI YA Tel: 01522 589856

BUTTERFLIES CARE & SUPPORT LTD Friendly, Professional care within your own home.

We offer a flexible service 7 days a week . We can support with: Personal Care Household tasks Shopping Social inclusion BASED IN GAINSBOROUGH AND SURROUNDING VILLAGES CQC REGISTERED

Mandi - 07538742693 Sally - 07538742694

Email - butterfliescareandsupport@hotmail.co.uk

Presious Healthcare Ltd provides a variety of in-home and live-in home care services to younger and elderly individuals who require specialised care in and around Lincoln & surrounding villages. Our aim is to help our service user remain independent by giving them the support they need to live comfortably in their own home.

Tel: 01522 262670 Email: presioushome2homecare@gmail.com www.presioushome2homecare.co.uk

l Lincolnshire Care Association member – see page 9 Visit www.lincolnshire.gov.uk/adultcare for help and information

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D PA

Telephone: 01775 630411

Your Local Care Provider On Duty 24 Hours a Day, Every Day Our Person Centred service ensures our clients are in charge of their care and how it is delivered. Our staff are specially trained in End Of Life Care to provide a palliative service at home. We work closely with Saint Barnabas, Marie Curie and Macmillan nurses to ensure a one-to-one continuity of care to our client and their loved ones at this most sensitive time.

Our service also covers: • Temporary Cover to Nursing and Residential Homes • Community Domiciliary Care • Supported Living • Working with Physical and Learning Disabilities • Respite Cover • Live in Care • Dementia Care The Care Quality Commission has inspected our service and has rated it: GOOD, SAFE, EFFECTIVE, CARING, RESPONSIVE AND WELL LED

We strive to maintain a high level of service through training and the dedication of our staff.

www.dpalincolnshire.co.uk

Care and support providers continued SAMPSON HOUSE Lincoln Tel: 01522 685072

PD LDA SI YA

SEVACARE – LINCOLN l Lincoln Tel: 01522 690777 OP D PD LDA MH SI YA AD ST KATHERINE’S CARE LTD Lincoln Tel: 01522 837207 OP D PD LDA MH SI YA SWALLOW LODGE l Lincoln Tel: 01522 300430

OP D PD LDA SI YA

WITHAM VALLEY CARE GROUP – DCA Lincoln Tel: 01522 789776 YORK HOUSE Lincoln Tel: 01526 860378

LDA

OP D PD SI

North Kesteven

VOYAGE (DCA) (LINCS) Sleaford Tel: 01225 808423

OP D PD LDA SI YA

South Holland ACTION HOMECARE Long Sutton Tel: 01406 365793

OP D MH

ADDERLEY COURT APARTMENTS Spalding Tel: 01227 454627 ALLIED HEALTHCARE Spalding Tel: 01775 723210

LDA YA

OP D PD LDA MH YA AD

ATLAS CARE SERVICES LTD LINCOLNSHIRE l Spalding Tel: 01775 660189 OP D PD LDA MH SI YA CEDAR HOUSE l Spalding Tel: 01775 711375

PD LDA SI YA

DIRECT PERSONNEL AGENCY LTD Spalding Advert page 24 OP D PD LDA MH SI YA Tel: 01775 630411

AN DARACH CARE Swinderby Tel: 01522 868279

LDA YA

CRG HOMECARE – SLEAFORD l Sleaford Tel: 01205 400127

OP D PD LDA MH SI YA AD

FORGET ME NOT HOME CARE LTD Sleaford Tel: 01529 240335

HOME FROM HOME CARE SERVICES LTD Spalding OP PD LDA MH SI YA Tel: 01406 363686

Providing care for you in your own home

OP D PD SI YA

HOMECARE HELPLINE Sleaford Tel: 01529 497001

OP D PD

PRESTIGE NURSING SLEAFORD Sleaford Tel: 01529 414818 OP D PD LDA MH SI YA AD

v v

24 hour live-in care Companionship Housekeeping

v v

Home from Hospital Palliative care Carers’ breaks

Tel: 01603 407707

www.purelycare.co.uk

Purely Care provides live-in carers throughout East Anglia. Rated “GOOD” by CQC, we provide excellent care for a range of conditions including dementia, multiple sclerosis, Parkinson’s, stroke and terminal illnesses. We are passionate about enabling our clients to retain their independence and remain safely and securely in their own homes. Call us for an informal discussion about how we can help you.

l Lincolnshire Care Association member – see page 9 Visit www.lincolnshire.gov.uk/adultcare for help and information

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BLOSSOMING HEARTS CARE AGENCY LTD

Blossoming Hearts is a family run Award Winning Care Agency in Grantham and surrounding area. Our company offers a wide range of Services in the comfort of your own home ranging from 1 hour to 24 hours a day, seven days a week. We offer Dementia, Personal, Palliative, Live-in care packages and companionship.

Tel: 01476 210224 l 07588 775845 Email: blossominghearts@outlook.com

The lifestyle site for parents and carers of children with additional needs and those who support them.

Gilder Care Limited

Birth to Adulthood • Directory • Guidance • Real Life • Ask the Experts

Please see our outstanding reviews on Homecare.co.uk

Gilder Care is the multiple award winning agency of choice for those who need support to live in their own homes in Grantham and the surrounding villages. At Gilder Care, we believe that individuality is everything. This is why, when you contact us, we will listen to your needs and tailor a package of care accordingly. GILDER CARE - YOUR PEACE OF MIND IS OUR PRIORITY

We offer support with:

www.myfamilyourneeds.co.uk

> PERSONAL CARE > NUTRITIONAL CARE > PRACTICAL CARE > SOCIAL CARE

To join the family call 01223 207770 or email hello@myfamilyourneeds.co.uk

Gilder Care Limited 8-9 Withambrook Park, Londonthorpe Road, Grantham, Lincs NG31 9ST Email: info@gildercare.co.uk www.gildercare.co.uk or telephone: 01476 978077

@WeAreMFON

Fenn’s Home Care

Care and Nursing at Home

We are a family run business who have a trusted team of staff who are friendly and caring. All staff are trained to the highest standard. OUR SERVICES: • Personal Care • Meal Preparation • Cleaning

• Bed Making/Changing • Shopping • Companion Service • Assistance to Appointments

Contact Tim or Michelle on T: 01400 250166 M: 07984195086 E: fennshomemanagement@gmail.com

COUNTRY SUPPORT LTD We are a bespoke company providing a professional service to cater for people’s needs within the community. All our staff are fully trained to a high standard and are DBS approved and medication trained. We specialise in supporting all age groups with varying abilities, for example people who use wheelchairs, stroke victims, the elderly and learning disabilities etc. We work in different areas of Lincolnshire, including Sutton-on-Sea, Mablethorpe and surrounding areas.

OUR SERVICES INCLUDE:

• Shopping • Medication • Cleaning • Cooking • Theatre • Outings • Church • Hobbies • Companionship • All social activities ...and many more Debbie Pollard: Tel: 01507 440941 Mob: 07702 727555

Do you need a helping hand? If you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming difficult for you or a loved one – then we’re here to help in Lincolnshire from 30 minutes per week to full-time live-in care. Our care teams have been providing award-winning quality home care since 1989 and can help with: personal care, housekeeping, help getting around or even to provide a break to an existing family member or care-giver. Looking for care?

0808 274 2935

For more information www.helpinghands.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Care and support providers continued LINCOLNSHIRE HOME CARE LTD Spalding Tel: 01775 722887

OP D PD LDA YA

CHARISMA SERVICES Grantham Tel: 07791 238742

OP D PD LDA MH SI YA

SHARON BRINKMAN CARE SERVICES LTD Spalding Tel: 07746 445519 OP D PD MH YA

EVERGREEN CARE TRUST STAMFORD l Stamford OP D PD MH SI YA Tel: 01780 765900

SOUTHERNWOOD HOUSE Spalding Tel: 01775 760563

Advert page 64 OP D PD YA

FENNS HOME MANAGEMENT & SUPPORT SERVICES Grantham Advert page 26 OP D PD MH SI YA Tel: 01400 250166

OP LDA MH SI YA

FOR YOU HEALTHCARE LTD Peterborough OP D PD LDA MH SI YA AD Tel: 01778 219062

TESS CIC l Spalding Tel: 01406 259832

WELLAND & GLEN HOME CARE LTD Spalding Tel: 07874 048375

OP D PD SI

South Kesteven ANSAR PROJECTS Grantham Tel: 07809 195902

GILDER CARE LTD l Grantham Tel: 01476 978077 HELPING HAND Grantham Tel: 01476 512394

OP LDA YA

AUTUMN PARK BUSINESS CENTRE Grantham Tel: 07957 113046 OP D PD LDA MH SI YA AD

Advert page 26 OP D PD

OP D PD LDA MH SI YA

HERITAGE CARE LTD – EAST MIDLANDS DOMICILIARY CARE BRANCH Grantham OP PD LDA MH SI YA Tel: 01476 513564

BLOOMSBURY HOME CARE LTD BOURNE l Bourne Advert page 41 Tel: 01778 218806 OP D PD LDA MH SI YA AD

HERITAGE CARE LTD – LINCOLNSHIRE DOMICILIARY CARE BRANCH Bourne OP PD LDA MH SI YA Tel: 01778 424241

BLOSSOMING HEARTS CARE AGENCY LTD Grantham Advert page 26 Tel: 01476 210224 OP D PD YA

HOME INSTEAD SENIOR CARE – BOURNE Bourne OP D PD LDA MH SI YA Tel: 01778 243100

BLUEBIRD CARE (PETERBOROUGH & RUTLAND) Stamford Tel: 01780 480881 OP D PD LDA SI YA

LCMB THERAHEALTH HOMECARE Bourne Tel: 01778 243110

OP D PD YA

BLUEBIRD CARE SOUTH LINCOLNSHIRE Grantham Tel: 01476 512371 OP D PD LDA MH SI YA

LILY MAE HOMECARE LTD Peterborough Tel: 01778 218157

OP D PD YA

l Lincolnshire Care Association member – see page 9 Visit www.lincolnshire.gov.uk/adultcare for help and information

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Care and support providers continued MEADOWS HOMECARE SERVICES Grantham OP D PD SI YA Tel: 01476 561184 ROYAL MENCAP SOCIETY – LINCOLNSHIRE DOMICILIARY CARE AGENCY Bourne LDA Tel: 01778 423726 ROYAL MENCAP SOCIETY – MARCH DOMICILIARY CARE AGENCY Bourne OP LDA YA Tel: 01778 423726 SENSE – COMMUNITY AND SUPPORTED LIVING SERVICES (EAST) Bourne OP D PD LDA MH SI YA AD Tel: 01778 382244 THERA EAST Grantham Tel: 0300 303 1253

OP LDA YA

THERA EAST ANGLIA Grantham Tel: 0300 303 1281

LDA

THERA EAST MIDLANDS l Grantham Tel: 0300 303 1282

OP LDA YA

THERA NORTH Grantham Tel: 0300 303 1283

OP LDA YA

THERA SOUTH MIDLANDS Grantham Tel: 0300 303 1280

OP LDA SI YA

THERA SOUTH WEST Grantham Tel: 0300 303 1254 WRIGHT CARE AT HOME Stamford Tel: 01780 489227

LDA

West Lindsey AMBER CARE (LINCOLNSHIRE) LTD Market Rasen OP D PD LDA MH SI YA Tel: 01673 308501 CARE 4 U SERVICES (LINCS) LTD – MARKET RASEN Market Rasen OP D PD MH SI YA Tel: 01673 844104 CAREWATCH (LINCOLN) Lincoln OP D PD LDA MH SI YA AD Tel: 01522 544580 FOCUSABILITY SUPPORT AND CARE SERVICES Market Rasen Advert below OP D PD LDA MH SI YA Tel: 01673 844423 GROSVENOR HOUSE CARE HOME Gainsborough Tel: 01427 616950

OP D PD YA

SERENITY CARE COMPANY LTD, THE – NORTH WARREN HOUSE Gainsborough Tel: 01427 612171

See the checklist on page 21 for useful suggestions of questions to ask when looking at care and support providers.

Support and Care Services Ltd. Our beautiful, four bedroomed bungalow has large gardens, with spacious lawns and a vegetable patch. It is set on the outskirts of Glentham overlooking open countryside with a variety of wildlife including: Llamas, deer, owls, horses and a multitude of visiting birds.

OP D PD MH SI YA

l Lincolnshire Care Association member – see page 9

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Getting out and about We know that life is not easy when you are at home all day, particularly if you need a little extra support. Getting out, taking part in leisure activities, and socialising with friends can make all the difference.

Day opportunities and day care Day opportunities ‘Day opportunities’ is the term we use for services and activities that focus on ordinary life opportunities and which give people with support needs, including people with complex high support needs, the chance to meet up with other people, to say what they want to do, to decide where they want to go, to try out new things in their community, and get support to do so. Day opportunities include some activities which are available in the evenings and at weekends. Day care ‘Day care’ is the term we use for services that are available in a resource centre, community building or a residential home which may offer more support with personal care. Day care services have professional care staff who can support with things like going to the toilet and reminding people to take medication. The service may also be able to offer a hot meal and drinks during the day and a chance to socialise and take part in different activities. Some services may be more specialised and can, for example, offer support to people with learning disabilities, dementia or other high-dependency needs. In all cases, good day services should provide a stimulating environment and opportunities to address individual needs, including physical or mental frailty.

If you are paying for day opportunities or day care from your own money, you will be ‘self funding’. In many cases, access to day services may be arranged privately by approaching the service provider directly. Some providers will tailor the support to meet your needs if you want to do something more suited to you personally. You may be able to get help to pay for services from Adult Care if you are eligible and have unmet needs. You may be offered a personal budget for this. See page 52 for more information on personal budgets. You can contact us to request an assessment of your needs and to see if you are eligible for services by phoning 01522 782155 or by emailing customer_services@lincolnshire.gov.uk Please note that day opportunities and day care are chargeable services. You will be offered a financial assessment to ensure you are not asked to contribute more than you can afford. Some people pay nothing, however, if you have more than £23,250 in savings or capital (not including your home), you will be asked to pay the full cost of your day services. For more information on assessments, see page 51. For information on paying for care, see page 56.

Day opportunities and day care are often invaluable in helping people to maintain their independence for longer. They aim to help people improve their wellbeing, live healthier lifestyles and have a better quality of life. They can also help to give carers or family members a break from their caring role. There are different ways to pay for and access day opportunities and day care. The information adjacent explains how you can do this. Visit www.lincolnshire.gov.uk/adultcare for help and information

Day care services and day centres We want people to have more choice and control about planning their own care and support so that the services and support they receive is personalised to help them achieve their outcomes. Whilst the list below provides information on buildings-based day care, you may prefer support to do things in your community. Many people want to do different things in their week; this may include attending a centre providing day services, or it may be going out and about in the community, volunteering, college, training or sporting activities. It may be that some people just require practical support to help them to become more involved and use the amenities in their local community. Support can include trained staff helping people learn how to use public transport by themselves, building independent living skills and enabling people to remain an active part of their community. We may be able to help you to develop such opportunities and tell you what alternatives may be available in your area.

East Lindsey ALGITHA ROAD Skegness Tel: 01522 782155

LDA SI

ASHTREE HOUSE l Withern Tel: 01507 450373

Advert page 77 OP D

BRAMHALL RESIDENTIAL HOME l Tattershall Advert page 76 Tel: 01526 342632 OP D PD MH SI CLOVERS DAY CENTRE Louth Tel: 07555 519367 OP D PD LDA MH SI YA AD ERESBY HALL (OSJCT) l Spilsby Tel: 01790 752495

Advert page 7 OP D PD MH

FOTHERBY HOUSE l Louth Tel: 01507 607237

OP D PD SI

LINKAGE COMMUNITY TRUST Grimsby Tel: 01790 752499

PD LDA MH SI YA

MANOR CARE CENTRE East Kirkby Advert inside front cover Tel: 01790 763381 D MH MEADOWS SANDS CARE HOME l Skegness Advert page 39 Tel: 01754 762712 OP D PD MH SI

Boston ASHRIDGE Boston Tel: 01205 366922

LDA YA

MANOR GATE CARE HOME Boston Tel: 01205 366260

OP D PD MH

RIDLINGTON DAY CENTRE Boston Tel: 01205 368449

OP D PD MH SI YA

SCOTT HOUSE Boston Tel: 01522 782155 SKIRBECK COURT (OSJCT) l Boston Tel: 01205 361444 WHITE GABLES CARE HOME l Boston Tel: 01205 723874

PD LDA Advert page 7 OP D PD SI OP D PD SI

NEWHAVEN RESIDENTIAL HOME l Huttoft Tel: 01507 490294

OLD HALL RESIDENTIAL CARE HOME, THE Halton Holgate Tel: 01790 753503 OP D PD OLD MAGISTRATES COURT Horncastle Tel: 01522 782155

OP PD LDA SI

ORCHARD HOUSE CARE HOME l Mablethorpe Tel: 01507 472203 OP D PD LDA MH YA PHOENIX CARE CENTRE Chapel St Leonards Tel: 01754 872645 SKEGNESS DAY CENTRE Skegness Tel: 01754 766763

OP D

OP PD LDA MH SI YA AD

l Lincolnshire Care Association member â€“ see page 9

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Day care services and day centres continued SUMMERFIELD REST HOME Sutton-on-Sea Tel: 01507 441969

OP D PD MH SI AD

VIRGINIA HOUSE Louth Tel: 01522 782155 WELLINGTON ROAD Mablethorpe Tel: 01522 782155

LDA SI

NAVIGATION SUPPORT & CARE SERVICES LTD l Lincoln OP D PD LDA MH SI YA AD Tel: 01522 539626

LDA

RUCKLAND COURT DAY CENTRE Advert page 18 OP D PD Lincoln Tel: 0843 506 9452

WYNGATE RESIDENTIAL CARE HOME Mablethorpe OP D PD MH SI YA AD Tel: 01507 477531

Lincoln AGE UK LINCOLN l Lincoln Tel: 01522 696000

OP D PD MH SI

ANCASTER DAY OPPORTUNITIES Lincoln Tel: 01522 782155 BERNADETTE HOUSE l Lincoln Tel: 01522 521926

MONSON RETIREMENT HOME l OP D PD LDA MH SI Lincoln Tel: 01522 520643

PD LDA SI Advert page 81 OP D PD MH SI

BOULTHAM PARK HOUSE (OSJCT) l Lincoln Advert page 7 OP D PD MH SI Tel: 01522 681500 BRANTLEY MANOR CARE HOME l Lincoln Advert page 83 OP D PD SI Tel: 01522 543866 ECCLESHARE COURT DAY CENTRE Lincoln Advert page 18 OP D PD Tel: 0843 506 9452 ERMINE HOUSE (OSJCT) l Lincoln Tel: 01522 529093

Advert page 7 OP

FOSSE HOUSE (OSJCT) l Lincoln Tel: 01522 524612

Advert page 7 OP PD MH SI

HARTSHOLME HOUSE (OSJCT) l Lincoln Tel: 01522 683583

Advert page 7 OP D PD MH SI

North Kesteven ADULTS SUPPORTING ADULTS l Sleaford Tel: 01529 416270 OP D PD LDA MH SI YA COTTAGE RESIDENTIAL HOME, THE OP D PD MH SI AD Nocton Tel: 01526 320887 GREENACRES CARE HOME l Heckington Tel: 01529 460935 OP D PD LDA MH SI HEATH FARM Scopwick Tel: 01526 322444

LDA

HOLMLEIGH CARE HOME Navenby Tel: 01522 810298

KIRK HOUSE (HOME FROM HOME CARE) l Dorrington Tel: 01526 833569

LDA

NORTH HYKEHAM DAY CENTRE North Hykeham OP D PD LDA MH SI Tel: 01522 689534 NORTH ROAD Sleaford Tel: 01522 782155

LDA

l Lincolnshire Care Association member â€“ see page 9 Visit www.lincolnshire.gov.uk/adultcare for help and information

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Day care services and day centres continued South Holland

CREE CENTRE (GRANTHAM & DISTRICT MENCAP) l Grantham Tel: 01476 566050

AGE UK SPALDING DISTRICT Spalding Tel: 01775 720305

Advert below OP PD LDA MH SI

CAPRICORN COTTAGE Holbeach Tel: 01406 425067

OP PD LDA MH YA

CHAPPELL CENTRE Spalding Tel: 01522 782155

PD LDA SI

FIELD HOUSE RESIDENTIAL CARE HOME OP D MH Spalding Tel: 01406 423257 KIMBERLEY CARE VILLAGE Spalding Tel: 01406 364309

OP D PD MH SI AD

PATCHETT LODGE (OSJCT) l Holbeach Tel: 01406 422012 Advert page 7 OP PD

AGE CONCERN DEEPINGS Deeping St James Tel: 01778 345558

OP PD

BUTTERFIELD CENTRE, THE Bourne OP D PD LDA MH SI YA Tel: 01778 421422 OP D PD MH SI

Age UK Spalding District Day Care in a purpose built modern building providing friendly, professional care to local elderly people

Services are Price of Day Care: £24.00 (a day)

• • • •

Spa Bath Hairdresser/Beautician Chiropodist Entertainment

• • • •

Advert page 7 OP D PD LDA MH SI

FIVE BELLS RESIDENTIAL CARE HOME l OP D LDA MH Folkingham Tel: 01529 497412 FORGET ME NOT DAY CENTRE Grantham Tel: 01476 594533

OP D MH

QU’APPELLE RESIDENTIAL CARE HOME Bourne Tel: 01778 218101 OP D PD LDA MH SI YA ROSE LODGE Advert page 18 OP D PD SI Market Deeping Tel: 01778 345677 ST JOHNS Grantham Tel: 01522 782155

LDA

STAMFORD DAY OPPORTUNITIES Stamford Tel: 01522 782155

South Kesteven

CAYTHORPE RESIDENTIAL HOME Caythorpe Tel: 01400 272552

DIGBY COURT (OSJCT) l Bourne Tel: 01778 422035

Trained Carers Daily Activities Transport Freshly cooked food

We care for frail elderly and dementia clients. Age UK Spalding District

1 The Meadows, Spalding, Lincs PE11 1XR Tel 01775 720305 • email lizwalmsley@ageukspalding.co.uk or visit www.ageuk.org.uk/spaldingdistrict

Charity no. 1068857

LDA

THERA TRUST l Grantham Tel: 0300 303 1282

OP LDA YA

WHITEFRIARS (OSJCT) l Stamford Tel: 01780 765434

Advert page 7 OP D PD SI

WILLOWS CARE HOME, THE Rippingale Tel: 01778 440773

OP D PD SI

West Lindsey DROVERS CALL CARE HOME l Gainsborough OP D PD LDA MH SI YA AD Tel: 01427 678300 FOXBY COURT (OSJCT) l Gainsborough Tel: 01427 613376

Advert page 7 OP

FOXBY HILL CARE CENTRE l Gainsborough OP D PD LDA MH SI YA AD Tel: 01427 611231

l Lincolnshire Care Association member – see page 9

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Day care services and day centres continued GREENACRES CARE HOME l Caistor Tel: 01472 851989

OP D PD SI

GROSVENOR HOUSE CARE HOME l Gainsborough OP D PD SI YA Tel: 01427 616950 HASTINGS, THE Gainsborough Tel: 01522 782155 LAURELS, THE l Holton Cum Beckering Tel: 01673 858680

OP D PD MH SI

LITTLE BROCKLESBY HOUSE Great Limber Tel: 01469 561353 NORTH WARREN HOUSE Gainsborough Tel: 01427 612171

PD LDA SI

OP D MH SI AD

OP D PD LDA MH SI YA

OLD HEALTH CLINIC Market Rasen Tel: 01522 782155 OLD RECTORY, THE l Saxilby Tel: 01522 702346 POPLARS, THE (OSJCT) l Market Rasen Tel: 01673 843319 REDCOTE RESIDENTIAL HOME Gainsborough Tel: 01427 615700

PD LDA SI OP D LDA MH SI Advert page 7 OP D PD LDA MH SI

OP D LDA MH

WILLAN HOUSE l Stainfield Tel: 01526 398785

OP D

WISPINGTON HOUSE LTD l Saxilby Tel: 01522 703012

OP D PD SI

www.carechoices.co.uk

SEARCH FOR CARE IN YOUR AREA With so many providers to choose from, where do you start? • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports

• Additional information, photos and web links • Brochure requests

www.carechoices.co.uk OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health

l Lincolnshire Care Association member – see page 9 Visit www.lincolnshire.gov.uk/adultcare for help and information

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Transport Other support available to get out and about and access community services includes:

Public transport information Tel: 0871 200 2233

Transport services There is a wide range of public transport to choose from across the county. To find out more, visit www.lincsbus.info or telephone 01522 550129.

Lincolnshire Transport Helpline Tel: 01522 550129

If you do not have access to a regular bus service or are finding it difficult to use traditional public transport due to a disability or mobility issue, the CallConnect bus service or community transport schemes can offer a number of different ways to help you get to local amenities. The Lincolnshire Transport Helpline team can provide information on all available transport options, and discuss the best transport solution for the journey you need to make. If CallConnect is the best solution for you, the team will complete the free registration and explain how you can book journeys with the service. If not, you will be given public transport information or the contact details for your nearest voluntary car scheme and information about any costs involved.

CallConnect Tel: 0345 234 3344 Lincoln Dial-a-Ride Tel: 01522 544983 Blue Badge scheme The aim of the Blue Badge scheme is to help disabled people who have severe mobility issues to access goods, services and other facilities by allowing them to park close to their destination. The scheme provides a national range of on-street parking concessions for Blue Badge holders who are travelling either as a driver or passenger. Blue Badge Tel: 01522 782232 Email: DisabledCarParking@lincolnshire.gov.uk

Living with dementia Support for people living with dementia Throughout the UK, an estimated 850,000 people are living with dementia and the challenge continues to confront increasing numbers of people as our population ages. Most people with dementia are over 65 years of age, but dementia can affect younger people too. Dementia affects everyone differently and can cause a wide range of symptoms. These can include issues with memory, thinking, concentration and language. People may become confused or struggle with how they perceive things. Dementia can also cause changes in mood or emotions and affect how someone behaves.

increase the number of people getting a formal diagnosis. The GP may refer you to a Memory Assessment Service to help make a diagnosis of dementia. Following a diagnosis of dementia, your GP may refer you to a specialist such as a Consultant in Old Age Psychiatry, a Community Psychiatric Nurse or an Occupational Therapist specialising in dementia care.

As GPs are usually the first point of contact for people with memory issues, they are working to

Visit www.carechoices.co.uk for further assistance with your search for care

A Memory Assessment Service: diagnosis and early intervention A Memory Assessment Service comprises specialist staff skilled in the assessment, early support, intervention and treatment of people experiencing dementia, including: • consultant psychiatrists • mental health nurses • Occupational Therapists • psychologists • social workers • dedicated support workers The Memory Team work together to provide specialist assessments to determine whether dementia is present in cases where other common causes have been excluded by the GP. If dementia is diagnosed, the Memory Team will provide appropriate early intervention, which may include advice and signposting to appropriate services. The assessments provided build upon the tests and history started by the GP. Where required, additional investigations are requested such as head scans or further blood tests to support the process of diagnosis and inform the type of care and information required. Following assessment, if dementia is not confirmed, the Memory Team will then either signpost you on to other appropriate services or discharge back to the GP. The GP will be informed of the findings to ensure continuity of care and signposting to appropriate support networks and organisations for post-diagnosis support. Support for dementia carers If you are caring for someone with dementia you also need to make sure you look after yourself. A good first point of contact is The Lincolnshire Carers Service – see page 44 for more information about having a carers’ assessment and a Carers’ Emergency Response Plan. The Lincolnshire Carers Service can help you identify appropriate support

and can supply you with a Dementia Carers’ Handbook. Lincolnshire Partnership NHS Foundation Trust offers cognitive stimulation therapy, aimed at those in the early stages of dementia. This also offers a parallel course for family carers. Alzheimer’s Society Lincolnshire provides information, advice and support to people with dementia, their families and family carers through its dedicated Dementia Family Support Service. It runs a number of Dementia Cafés across the county, more details of which are on page 37. These provide a relaxed and welcoming opportunity to meet other people, share experiences and obtain information and advice. Alzheimer’s Society also runs Singing for the Brain groups (details on page 37) which, as well as being beneficial for the person with dementia, are highly enjoyable as something for family members caring for a person with dementia and friends to do together. The Dementia Cafés, Singing for the Brain and Carers’ Support and activity groups offer valuable opportunities for social contact and to build new networks of support and friendship. Alzheimer’s Society’s Side by Side service helps people with dementia to keep doing the things they love, with the support of a volunteer. The Society has also developed a pioneering service at Pilgrim Hospital in Boston, where dedicated staff based in the hospital offer information, advice, and support for people with dementia and their families, carers and friends. This helps improve the experience of admission and the stay in hospital and also assists with discharge. You can contact Alzheimer’s Society at: North Saracen House, Crusader Road, Lincoln LN6 7AS Tel: 01522 692681 Email: lincoln@alzheimers.org.uk (for general enquiries) or LincolnshireDFSS@alzheimers.org.uk (for the Dementia Family Support Service) Web: www.alzheimers.org.uk

Visit www.lincolnshire.gov.uk/adultcare for help and information

Dedicated support for families living with dementia Dementia Support South Lincs Dementia Support South Lincs supports around 200 families in South Lincolnshire, helping to improve the quality of life of people living with dementia and their carers and reduce the sense of social isolation associated with the condition. Services include one-to-one advice and information, emotional support from a memory health care worker, and peer support at monthly meetings where members can share experiences or take part in an activity. They also have a very active group of younger people with dementia, who enjoy getting together every month for a pub lunch. Details of the main groups are on page 37. For more information, contact Kate Marshall on 07867 635611 or email k.marshall18@btinternet.com Web: www.dementiasupportsouthlincs.co.uk Age Care Advice – Dementia Companion Service This is a small independent company run by a qualified social worker that can provide a care coordinator or companion to support individuals and families with dementia. This can help ensure that care is appropriate, safe and adapted as care needs change. It can help family carers who need to take a break or a holiday by monitoring the care of the person with dementia, providing peace of mind. The service offers much more besides, including assistance with attending health appointments, help with stays in hospital, and being a contact for the Carers’ Emergency Response Plan and Lifeline Alarm Service. Charges apply. For more information, email agecareadvice@gmail.com or call 07772 992732 or 01476 552137. All About Me – planning ahead for going into hospital or care All About Me is an easy to use planning tool, designed to be used by families and friends to plan ahead for hospital admissions or going into a care setting.

First created by United Lincolnshire Hospitals NHS Trust (ULHT), All About Me is a detailed document containing key information about a person’s routine, interests and preferences. It helps health and social care staff provide attentive and personalised care, based on a sound understanding of the person’s needs, communication, likes and dislikes. The document covers: • any medication the person is taking or they are allergic to • any support they may need with eating and drinking • any mobility aids they require or issues that may affect their movement • their normal sleeping routine • anything that might make them nervous, angry or sad or things that calm them down • any interests, hobbies or things that are important to that person Physical copies are available from any Patient Advice Liaison Service (PALS) office at a Lincolnshire NHS Hospital. For more information about the All About Me document, email patient.experience@ulh.nhs.uk or call 01476 464560. Dementia Family Support Service The Dementia Family Support Service (DFSS) is provided by Alzheimer’s Society and funded by Lincolnshire County Council to help people with a dementia diagnosis, their families and carers. The service is available countywide and delivered by a specialist team of Family Support Workers. Family Support Workers provide a wide range of information and advice on various topics including how to live well with the condition and live independently at home for as long as possible. They can also help to navigate local support networks to find the right support for people with dementia, their families and carers.

Visit www.carechoices.co.uk for further assistance with your search for care

Anyone with a dementia diagnosis can use the DFSS. The service is also available to family members and carers. The DFSS aims to work closely with GPs and clinics to make sure good support is offered to people as soon as they need it following a diagnosis. The DFSS has also extended its scope to include people in the acute hospitals at Lincoln, Boston, and Grantham and to Lincolnshire patients in Peterborough City Hospital. This will involve DFSS staff working with hospital teams to help support patients with dementia and their families during a hospital stay, offering specialist knowledge to assist

the process of discharge planning. The service has also been extended to people in the main Lincolnshire hospitals. People can contact the DFSS directly or may be referred by a health or social care professional. For more information or to make a referral, contact Alzheimer’s Society’s Lincolnshire office: Tel: 01522 692681 Email: LincolnshireDFSS@alzheimers.org.uk

Local dementia support groups Joining in new activities and sharing experiences with other people can be a positive and rewarding experience for those with dementia.

Boston

East Lindsey Alford Dementia Support Group Alford War Memorial Hall, Chauntry Road, Alford LN13 9HW Tel: 01507 463262 ext. 226

Boston Alzheimer’s Carers’ Group Boston Body Hub, Unit 2, 20 Wide Bargate, Boston PE21 6RF Tel: Hugh MacKay on 01205 351254 Email: mackay.06@btinternet.com

Horncastle Memory Music Horncastle Community Centre, Manor House Street, Horncastle LN9 5HF Tel: 01522 829013 Email: memorymusic13@gmail.com

Boston Caring Companions Carers Support Group The Pallants, Main Road, Wrangle, Boston PE20 1JT Tel: Alan Taylor on 01205 871465 Email: alanandaudrey@fsmail.net

Horncastle Sellwood Gardens Memory Support Group Sellwood Gardens Community Room, Horncastle LN9 6EJ Tel: 01507 523468 Email: keithbag@hotmail.co.uk

Boston Dementia Café Run by Alzheimer’s Society Len Medlock Centre, St Georges Road, Boston PE21 8YB Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Memory Lane Dementia Day Service Run by Boston Mayflower Mayfields Extra Care Scheme, Broadfield Lane, Boston PE21 8DY Tel: 01205 360300 Email: memorylane@bostonmayflower.org.uk

Humbug Club Louth Elizabeth Court, Church Street, Louth LN11 9BP Tel: 07824 757433 Email: jo1776@live.co.uk Louth Memories Matter Dementia Café Trinity Centre, Eastgate, Louth LN11 8DJ Tel: 01507 605803 Email: jayne.pegg@teamparishoflouth.org.uk Mablethorpe Singing Group Orchard House Care Centre, Grosvenor Road, Mablethorpe LN12 1EL Tel: Linda West on 01507 472203

Visit www.lincolnshire.gov.uk/adultcare for help and information

Recollections Dementia Café Coastal Centre, Victoria Road, Mablethorpe LN12 2AQ Tel: 07917 394641 Email: Elizabeth.atkin@mvtk.org Skegness Dementia Café Run by Alzheimer’s Society St Paul’s Church Hall, (Mustard Seeds Café), Beresford Avenue, Skegness PE25 3HY Tel: 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Spilsby Memory Support Café Run by Order of St John Care Trust Eresby Hall, Ancaster Avenue, Spilsby PE23 5HT Tel: 01790 752495 Wragby Dementia Café Run by Alzheimer’s Society Wragby Town Hall, Louth Road, Wragby LN8 5PH Tel: 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk

Lincoln Lincoln Dementia Café Run by Alzheimer’s Society Bracebridge Community Centre, Maple Street, Lincoln LN5 8QT Tel: 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Lincoln Singing for the Brain Group Run by Alzheimer’s Society Holy Cross Church Hall, Skellingthorpe Road, Lincoln LN6 7RB Tel: 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk

North Kesteven North Hykeham Dementia Friendly Swimming Run by Alzheimer’s Society North Kesteven Sports Centre, Moor Lane, North Hykeham LN6 9AX Tel: 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Sleaford Dementia Café Run by Alzheimer’s Society The Source, Southgate, Sleaford NG34 7RY Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Sleaford Dementia Support St Denys Church Rooms, Market Place, Sleaford NG34 7SH Email: sleafordds@gmail.com

South Holland Crowland and District 55+ Carers’ Group The Methodist Church, Reform Street, Crowland PE6 0AN Tel: 01733 210326 Email: maragaret_taylor15@btinternet.com Holbeach Here-4-U WI Hall, Park Road, Holbeach PE12 7EE Tel: 01775 421290 / 07443 628489 Email: rita.mitchell1@sky.com Long Sutton Outreach Run by Royal British Legion West Street, Long Sutton PE12 9BN Tel: 01406 426508 Spalding Age UK Day Care 1 The Meadows, Spalding PE11 1XR Tel: 01775 720305 Web: www.ageuk.org.uk/spaldingdistrict

Visit www.carechoices.co.uk for further assistance with your search for care

South Kesteven

West Lindsey

Bourne Dementia Support South Lincs Room 34, Wake House, 41 North Street, Bourne PE10 9AE Tel: 01778 426756 or Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com Web: www.dementiasupportsouthlincs.co.uk

Assist Dementia Support Group Cherry Willingham, Reepham and Fiskerton Tel: 01522 370164 Email: contact@assistlincs.org.uk Web: www.assistlincs.org.uk

Deepings Sports and Social Club Outgang Road, Market Deeping PE6 8LQ Tel: 01778 426756 or Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com Web: www.dementiasupportsouthlincs.co.uk Grantham Dementia Café Run by Alzheimer’s Society Grantham Alive Church, Castlegate, Grantham NG31 6TA Tel: 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk

Chat and Chew – West Lindsey Dementia Support Group Gainsborough Methodist Church, North Street, Gainsborough DN21 2HP Tel: 01427 613033 Gainsborough Dementia Café and Singing for the Brain Group Run by Alzheimer’s Society Marshall’s Sports Club Community Hall, Middlefield Lane, Gainsborough DN21 1XR Tel: 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk

Grantham Dementia Drop In Run by Grantham Volunteer Dementia Support George Centre, High Street, Grantham NG31 6LH Tel: 01476 585756

Gainsborough Memory Support Café Run by Order of St John Care Trust supported by Admiral Nursing Foxby Court, Middlefield Lane, Gainsborough DN21 1QR Tel: 01427 613376

Stamford Dementia Support South Lincs Run by Dementia Support South Lincs Tel: 01778 426756 or Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com Web: www.dementiasupportsouthlincs.co.uk

Peggy’s Place Run by Admiral Nursing Trinity Arts Centre, Trinity Street, Gainsborough DN21 2AL Tel: Tilly Brock on 01652 648335

Lincolnshire’s FIRST care home to offer the Tovertafel Magic Table We are the first to invest in NEW Dementia Care technology and can connect older people in the late stage of their dementia journey with each other and with their surroundings, while stimulating movement. Our interactive activities breaks through apathy by stimulating both physical and cognitive activity and encouraging social interaction. Based in Skegness our services also include:

• • • •

Elderly care, day care, dementia care and emergency respite Sea view rooms available, relaxing and tranquil atmosphere Discreet call buttons offering 24 hour assistance Wet room facilities including bath, mood lighting and sound

01754 762712

www.meadowssands.co.uk

Visit www.lincolnshire.gov.uk/adultcare for help and information

Disabilities, sensory impairments, autism, and mental health Specialist help for people with sensory impairments Lincolnshire Sensory Services Lincolnshire Sensory Services provides specialist support across Lincolnshire for people who are visually impaired, deaf, hard of hearing, or have dual sensory loss. The service is delivered on behalf of Lincolnshire County Council by Action on Hearing Loss.

• information and guidance on living with sensory loss

Lincolnshire Sensory Services understands the practical and emotional challenges that people with sensory loss face. They work to promote independence, accessibility, and wellbeing for people of all ages.

• daily living skills training

Services available include: • registration of sight, hearing and dual sensory loss

• equipment to help maintain safety and independence • mobility training such as long cane skills and routes for safe and independent travel

• social development and mobility for children with sensory impairments • signposting and referral to other services, organisations and groups for longer-term support • community drop-ins offering hearing aid retubing and battery replacement

Bloomsbury Home Care provides support for young adults and elderly people living with moderate and complex care needs including: • people with dementia • people with learning difficulties or mental health problems; and • people with physical disabilities The quality care we offer is delivered in your own home so you can remain independent for longer in the place you feel most comfortable. We offer: • personal care; assistance with washing, dressing and medication • domestic assistance; help with cleaning, shopping and cooking • social care; such as outings and companionship Our care and support plans are tailored to suit your individual needs to help you to have the best possible quality of life while retaining dignity and respect. We strongly believe, if the staff are taken care of, they will take care of the client. For this reason, we ensure our staff are fully supported and receive thorough training.

For more information or to arrange a free consultation call 01778 218806.

www.bloomsburyhomecare.com 40

Supporting people, supporting people

Visit www.carechoices.co.uk for further assistance with your search for care

For more information or to make a referral, please contact: Tel: 03333 202667 • Text: 07710 155104 Email: contact@lincolnshiresensoryservices.org.uk

Web: www.lincolnshiresensoryservices.org.uk Lincolnshire Sensory Services, Wellingore Hall, Hall Street, Wellingore, Lincoln LN5 0HX

Specialist help for people with learning disabilities The needs of people with a learning disability, their families and informal carers are met in a variety of ways. Any support or services you may be eligible for will depend on the outcome of your Adult Care assessment, described on page 51. Support could include:

• a shared lives placement, where you can stay for a short break or on a long-term basis in a shared lives carer’s home • community supported living – if you are eligible for adult care services, you can have a personal budget to live more independently within the community

• professional support from Lincolnshire County Council’s Community Learning Disability Teams

• residential care if your needs cannot be safely met with a community based support package

• help to live in your home, including personal care or support to access your local community

• advocacy, information and advice

• day opportunities, which could be a buildingbased service or individual support to assist you to access community based activities, including leisure, work and education • a short break to give your informal carers a break from their caring role. This could take place in a residential setting, a shared lives placement, in your own home or away from home with support

• specialist therapy services – our Community Learning Disability Teams work in partnership with health colleagues who deliver a wide range of specialist learning disability therapy services through the Lincolnshire Partnership NHS Foundation Trust (LPFT) community teams. For further information, please contact the Customer Service Centre on 01522 782155 or email customer_services@lincolnshire.gov.uk

Autism services Autism is a lifelong condition. It is a spectrum disorder, which means that everyone who has autism experiences it differently and is affected in different ways. All autistic people share certain difficulties around social communication, social interaction and social imagination. However, they will often experience very individual sensory difficulties. These can include over/under-sensitivity to sounds, touch, tastes, smells, light or colours. Many autistic people may never come to the attention of services because they have learned strategies to overcome any difficulties and are able to live independent lives. However, autistic people are more likely to experience higher levels of

stress and an increased likelihood of mental health issues. Some autistic people may also have learning disabilities or other conditions. Any support or services you may be eligible for will depend on the outcome of your Adult Care assessment. This will establish if you have any eligible care and support needs. A formal diagnosis of autism will not necessarily indicate your eligibility to receive services. Support that may be available can include: • advocacy • information and advice

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• help to live in your home and support to access your local community • day opportunities • respite care • community supported living or residential care • specialist therapy services For further information, please contact the Customer Service Centre on 01522 782155 or email customer_services@lincolnshire.gov.uk Local autism support groups There are opportunities for autistic people and their families to share experiences, information and advice with other people and to join in with activities in their local community. CANadda A Community Adult Network support group for adults with an autism spectrum disorder, dyslexia, dyspraxia and attention-deficit hyperactivity disorder. Queens Park Community Hub, South Park, Lincoln LN5 8EW Tel: 01522 716899 Email: canadda@canadda.org.uk Web: www.canadda.org.uk Circles of Support A free service available for all people with a diagnosis of autism or learning disabilities. It provides a person-focused support network to help people achieve their personal goals in life. Emma Rogers, Project Manager Tel: 07857 625792 Email: rogers1emma@sky.com Family Focus Lincolnshire An independent community organisation offering a SHARE (support, help, advice, respite,

encouragement) support group and guidance service for the families of children and adults who are autistic. Tel: 07930 194175 Web: www.familyfocuslincolnshire.org.uk GAIN (Grantham Autistic Information Network) Supports families with children and adults on the autistic spectrum in Grantham and the surrounding area. Belton Lane Children and Community Centre, off Princess Drive, Grantham NG31 9PP Tel: 01476 855070 Email: mailus@gain-grantham.co.uk Web: www.gain-grantham.co.uk LAAFS (Louth Area Autism Family Support) A support group dedicated to offering help, information, care and support to parents and carers of children and young people who have been diagnosed with autistic spectrum disorder. Trinity Centre, Eastfield Road, Louth LN11 8DJ Email: contact@laafs.org Web: www.laafs.org PAACT (Parents and Autistic Children Together) A support group based in Lincoln and Gainsborough for families with autistic children and young people, aiming to help people access advice, support and activities in the local area. Email: paactsupport@hotmail.co.uk Sharing Minds A support group for parents of children with additional, special and complex needs including learning difficulties. Sunset House, Main Road, Friskney, Boston PE22 8QS Tel: 01754 820821 Email: emmaslack22@yahoo.co.uk

Help for people with mental health needs Mental health issues range from reactions to normal life events, such as bereavement, relationship breakdowns and depression, to more complex conditions such as schizophrenia.

The Single Point of Access (SPA) service is a first point of contact for people wishing to access mental health services in Lincolnshire. The Single Point of Access contact centre is staffed by fully qualified and

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skilled healthcare professionals 24 hours a day. The team provides advice and guidance through a triage process, where the urgency of care is assessed. For more information, please contact: Tel: 0303 123 4000 Email: lincs.spa@nhs.net Web: www.lpft.nhs.uk Single Point of Access Contact Centre, Sycamore Unit, Beacon Lane, Grantham NG23 9DF Managed Care Network Lincolnshire’s Managed Care Network for mental health aims to help people who have already experienced mental health issues, or who are having their first experience of mental illness. The network is funded by the Mental Health Promotion Fund which was established by Lincolnshire County Council and is managed by Lincolnshire Partnership NHS Foundation Trust (LPFT).

Members of the network have close links with each other to help people prevent, manage and recover from mental illness, so that they can enjoy the best possible quality of life. Groups and organisations across the county provide a variety of activities including social and friendship groups, formal and informal learning, supported volunteering, and community participation activities. For more information and a full list of the Managed Care Network groups, visit www.lpft.nhs.uk/MCN For more information, please contact: Tel: 01529 222223 Email: mcn@lpft.nhs.uk Web: www.lpft.nhs.uk/MCN Community Partnerships Teams, Lincolnshire Partnership NHS Foundation Trust, Unit 8, The Point, Lions Way, Sleaford NG34 8GG

The Lincolnshire Carers Service: support for family carers Who is a carer? Do you look after a relative or friend who due to frailty, physical or mental illness, addiction or disability cannot manage without your support? If so, you are a ‘carer’ and you may want to talk to someone about your caring role and any support

needs you may have. Many people see their caring role as part of their family relationship and do not see themselves as a ‘carer’ until they reach crisis point, missing out on the information and advice that is available.

What support is available for carers in Lincolnshire? For many people, caring is a rewarding and positive experience, but for others, caring without the right help and support can feel overwhelming. Caring can trigger feelings of loneliness and frustration and many people often find their physical and emotional health, work or finances are affected, particularly as their caring role continues. Carers do an amazing job, and have the right to be supported. You do not have to wait until you are struggling or there is a crisis before you ask for support. The earlier you get

help, the more difference it can make. You can contact the Lincolnshire Carers Service to talk to someone about your caring role. We will listen to you and support you. We aim to help you improve your health and wellbeing and get the balance right in your life again. We can help with: • recognising and valuing the role that you have • opportunities to talk in detail about the caring

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role and how you feel • tailored information and advice, including about other useful services, for you and the person you are looking after • identifying who else might help you in your caring role, and if necessary, assistance with practical support • supporting your conversations with people and services such as GPs, social care and hospitals so that you are listened to, included and involved • managing a hospital stay • practical training to help with caring • advice and support for carers in the workplace • eligibility for benefits and financial support • opportunities to access support groups and activities so you can meet others in a similar situation • regular contact by telephone, Carers FIRST website, monthly e-bulletins and What’s On guides • support with creating a Carer’s Emergency Response Plan, which provides detailed

instructions for others to follow in an emergency situation • support to access a break or help around the home. Depending on eligibility, this may be funded through a carer’s personal budget How do I contact the Lincolnshire Carers Service? The Lincolnshire Carers Service is delivered in partnership by Lincolnshire County Council’s Customer Service Centre and Carers FIRST. The Customer Service Centre is the first point of contact for all referrals and general enquiries regarding support for carers, and provides a telephone based support service for carers. Contact them on 01522 782224 from 8.00am to 6.00pm, Monday to Friday (except on public holidays) or CarersService@lincolnshire.gov.uk In an emergency, out of these hours, phone the Emergency Duty team on 01522 782333. Carers may contact the service directly, and any professional may refer a carer. Carers FIRST provides a wide range of support for carers in the community. Visit www.lincolnshire.gov.uk/carers or www.carersfirst.org.uk

What are the benefits of a carers’ assessment? A carers’ assessment is the opportunity for you to talk to someone about the impact that caring has on your life. We can talk to you over the telephone, or meet you in a community venue or in your home. The assessment looks at how caring affects your physical, mental and emotional wellbeing and whether you are able and willing to carry on caring. It’s a chance to focus on you, your strengths, and your needs. Following the assessment, we make a plan together with you to support you. We also let you know whether you are entitled to a carers’ personal budget. We use the national eligibility criteria for carers (Care Act 2014) to help us make this decision (see adjacent). You don’t have to meet the national eligibility criteria to access the wide range of support from

the Lincolnshire Carers Service. Anyone who provides or intends to provide care for an adult can request a carers’ assessment by contacting the Lincolnshire Carers Service. Parent carers also have the right to a statutory carers’ assessment. If you feel that what you do to look after your relative or friend has changed or increased, you can ask for a new assessment. Carers’ National Eligibility Criteria (Care Act, 2014) A carer meets the eligibility threshold if all three criteria are met: 1. A carer’s need for support arises because they are providing necessary care to an adult. As such, if the carer is providing care and support for needs which the adult is capable

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of meeting themselves, the carer may not be providing necessary care. 2. As a result of the caring responsibilities, the carer’s physical or mental health is either deteriorating or is at risk of deteriorating, or the carer is unable to achieve any of the following outcomes: • carrying out any caring responsibilities the carer has for a child • providing care to other persons for whom the carer provides care • maintaining a habitable home environment in the carer’s home

• managing and maintaining nutrition • developing and maintaining family or other personal relationships • engaging in work, training, education or volunteering • making use of necessary facilities or services in the local community, including recreational facilities or services • engaging in recreational activities 3. As a consequence, there is, or there is likely to be, a significant impact on the carer’s wellbeing.

What is a carers’ personal budget? A carers’ personal budget is a flexible way to meet your assessed eligible needs. It is an amount of money that can be tailored to your unique circumstances as needed. It can help pay for a short break, services or equipment. A carers’ personal budget should give you a break and/or ease the burden and impact of caring, as well as generally improving your health, wellbeing, and quality of life.

• equipment to help ease the burden of household maintenance such as a washing machine or dishwasher

A personal budget may be given as a direct payment. The payment covers a 12-month period, after which your needs will be reviewed.

• short breaks such as sitting services so that carers can take a regular break

How can I use a carers’ personal budget? The personal budget can be used in many different ways to meet your eligible support needs. Examples from other carers include:

• equipment such as a tablet or laptop for household carers to maintain social contact with family and friends • a course to help get back into employment

• leisure and recreational activities so that carers can recharge their batteries, be part of local community life, and improve their health and wellbeing

• gardening and cleaning services to ease the burden of household maintenance

The personal budget cannot be spent on illegal activities, debts and bills, gambling, alcohol, or drugs.

• travel expenses to help maintain family and social connections, preventing social isolation and loneliness

A record of how the money has been spent must be kept.

Breaks from caring Being a carer can be a rewarding and positive experience but without breaks from your caring role it can also be tiring and overwhelming. Breaks are essential to a carer’s quality of life and personal wellbeing.

How breaks can help Breaks can help carers to: • focus on other parts of their life • look after their own health needs

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• connect with family, friends and the community • restore balance to their life • rest and recuperate Breaks can also be beneficial to the person they care for to: • enjoy new experiences and activities • have a change of scene or routine • connect with different people

Overnight stays, weekend short breaks and longer holidays could be: • homecare arranged for a longer temporary period, or increased in frequency of visits, enabling the person to stay in the familiarity and comfort of their own home • a personal assistant to provide longer-term care, enabling the adult to stay in their own home while you go on holiday • a free break, provided and funded by a charity, for you to recharge your batteries

What kind of short breaks can be organised? The best short break is the one that works for you and your situation. Family and friends may be willing and able to offer some occasional, or even regular, help if asked. Service options, which usually involve a cost, include:

• a family-based short break, where a family host and look after the person you care for in their own home for a period

A regular break of a few hours a week could be:

• a supported holiday, where you can go away with the person you care for, but additional care support or inclusive activities are tailored specifically to your needs, so you can relax and enjoy yourselves together. Revitalise or dementia adventure are examples of this. Supported stays in hotels are also becoming a popular option in some areas

• domestic help at home with tasks such as gardening or laundry, allowing you time to access other activities or to rest without worrying about these things not getting done • a befriending scheme, which may offer the person you care for company, and you some time to yourself • replacement care such as a sitting service, so the person being cared for can stay in their own home, allowing you some regular time outside the home. The shared lives scheme can be a good option that many families value • support to get out and about, and do things that the person enjoys, either separately or together • daytime support away from the home such as community groups, activities, a personal assistant, and day centres

• respite care in a care home or care home with nursing, booked in advance for a week or two, allowing you to plan a holiday

How do I access a short break? You can organise and pay for a short break yourself, by using the information provided in this guide, on www.lincolnshire.gov.uk, or by calling the Customer Service Centre on 01522 782224 for more information and advice. You can also access a short break, and find out whether you are eligible for funding towards it, through a social care needs assessment for the person you care for, or through a carers’ assessment for yourself.

Lincolnshire Young Carers Service A young carer can be a member of any family, from any background, and in any situation. The Lincolnshire Young Carers service helps and supports children and young people up to the age of 18 who are helping to care for someone at home.

You may be supporting a parent, brother, sister, grandparent or any other relative: • with a physical disability • with a mental health condition

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• with a learning disability

Anyone can refer to the service, including:

• who misuses alcohol or drugs

• you

• with a sensory impairment, such as hearing or sight loss

• a member of your family

• with a life-limiting condition • with any other long-term illness or condition The Young Carers Service understands that you may be facing challenges at home, at school or college, in your work, or in your social life. It offers a comprehensive service which includes someone who will assess your needs, help you to find good information, and make sure you get the right support. There may also be the chance to join groups and activities with other young carers.

• a teacher • a school nurse • a social worker • any other professional You can contact the Lincolnshire Young Carers Service by phoning 01522 553275, emailing youngcarers@lincolnshire.gov.uk, or at Lincolnshire Young Carers, 1st Floor Business Support Office, Municipal Building, West Street, Boston PE21 8QR.

Keeping people safe Adult safeguarding – what it is and why it matters ‘Safeguarding’ means protecting an adult’s right to live in safety, free from abuse and neglect. It is about people and organisations working together to prevent and stop the risks and experience of abuse or neglect, whilst making sure that the person’s wellbeing is promoted, including having regard to their views, wishes, feelings and beliefs in deciding on any action.

2. Prevention – it is better to take action before harm occurs.

We will always promote your wellbeing in our safeguarding arrangements. Professionals in Lincolnshire will work with you to establish what being safe means to you and how that can be best achieved. We want to make safeguarding personal to you.

‘I am sure that the professionals will work in my interests as I see them and they will only get involved as much as needed.’

The six key principles which underpin all our adult safeguarding work are: 1. Empowerment – people being supported and encouraged to make their own decisions and informed consent. ‘I am asked what I want as the outcomes from the safeguarding process and these directly inform what happens.’

‘I receive clear and simple information about what abuse is, how to recognise the signs and what I can do to seek help.’ 3. Proportionality – the least intrusive response appropriate to the risk presented.

4. Protection – support and representation for those in greatest need. ‘I get help and support to report abuse and neglect. I get help so that I am able to take part in the safeguarding process to the extent I want.’ 5. Partnership – local solutions through services working with their communities. Communities have a part to play in preventing, detecting and reporting neglect and abuse.

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‘I know that staff treat any personal and sensitive information in confidence, only sharing what is helpful and necessary. I am confident that professionals will work together and with me to get the best result for me.’ 6. Accountability – accountability and transparency in delivering safeguarding. ‘I understand the role of everyone involved in my life and so do they.’ What are abuse and neglect? There are various ways that people can be harmed. A person can be harmed once or multiple times and the abuse can affect one or more people. Abuse can be long-term in the context of an ongoing family relationship, such as domestic violence or persistent psychological abuse, or opportunistic abuse where money or jewellery has been left lying around. How can we help you? As professionals, we can help you think about your life and what you want to do to help you to be safer. We use the six objectives that we have been given by legislation to help us guide your and our thinking about the risks in your life and what you want to do about them. We may do this with or without professional partners (if they can assist you), and the scope and nature of our involvement will be determined by the needs and risks that are presented. We will work in partnership with you and help you decide about taking any actions in your life. The six objectives of an enquiry into abuse or neglect are to: • establish the facts

• ascertain your views and wishes and the outcome you want. In Lincolnshire, we have also included the word outcome here, as we want to talk to you about the outcome that you want to achieve from the outset. This is so that we know what it is that you want to ‘come out’ of our conversations with you. We can then together: – assess the need for protection, support and redress and how they might be met – protect you from abuse and neglect in accordance with your wishes – make decisions as to what follow-up action should be taken with regard to you or the organisation responsible for the abuse or neglect – enable you to achieve resolution and recovery Who should I contact? The Customer Service Centre is the first point of contact for any member of the public concerned about any issue regarding the safeguarding of adults. The Customer Service Centre will contact the local Safeguarding team as appropriate. You can contact the Customer Service Centre on 01522 782155, 8.00am to 6.00pm weekdays. Outside of this time, you can contact the Emergency Duty team on 01522 782333, 5.00pm to 8.45am Monday to Thursday and from 4.45pm on Fridays through to 8.45am on Mondays with a 24-hour service on Bank Holidays. You should contact the police on 101 for anything that is not an emergency or dial 999 if you think that someone is in immediate danger.

Making your voice count If you feel something is not right or you are unhappy and need further support and advice, there are many ways to get your voice heard.

Independent advocacy Social care and mental health advocacy Having someone to speak on your behalf, help you

secure your rights and represent your interests is often known as independent advocacy. Advocacy

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can help safeguard people who are vulnerable by speaking up for them. It empowers people with physical or learning disabilities, older people, those with mental health issues, and carers to make informed choices and decisions about their own health and social care. Advocacy is completely independent from organisations that provide social care services. Independent advocacy services in Lincolnshire are provided by Total Voice Lincolnshire. This is a partnership of organisations which includes Voiceability (providing advocacy for adult users of social care and mental health services), Barnardo’s (advocacy for children and young people) and Age UK Lincoln (advocacy for older people in the community or in residential services that do not qualify for a statutory advocate). Some of the services Total Voice Lincolnshire provides have certain qualifying criteria. If you feel you might want the support of an advocate, the first step is to contact Total Voice for an informal chat. If the service can help, an advocate will talk to you about your concerns, help you explore your options and choices, and assist you to find the right information and advice. If it is appropriate, and with your agreement, your advocate will support you to express your views and opinions at care meetings,

during an assessment and at other times when you want to be heard. For all enquiries, contact Total Voice Lincolnshire. Tel: 01522 706580 • Text: 07860 018887 Email: TVL@voiceability.org Web: www.totalvoicelincolnshire.org Unit 6, Allenby Business Village, Crofton Road, Lincoln LN3 4NL NHS Complaints Advocacy NHS Complaints Advocacy is available if you need help to express your concerns and you wish to complain about the care or treatment you have received from the NHS. This free, independent and confidential advocacy service, which is open to anyone who needs help to make a complaint, is provided in Lincolnshire by POhWER. Tel: 0300 200 0084 Minicom: 0300 456 2364 Text: send the word ‘pohwer’ with your name and number to 81025 Email: pohwer@pohwer.net Web: www.pohwer.net Skype: pohwer.advocacy Fax: 0300 456 2365 Write to: POhWER, PO Box 14043, Birmingham B6 9BL

Lincolnshire NHS Patient Advice and Liaison Service (PALS) PALS is a confidential service that helps patients, their families, and carers to find answers to questions or concerns regarding the care or treatment received from NHS Trusts in Lincolnshire. PALS listens to people’s concerns, suggestions or queries and helps to sort out concerns or problems quickly. It provides information about local services, and aims to use the patient experience to help shape and improve local health services.

Write to: Patient Experience Team, Grantham and District Hospital, 101 Manthorpe Road, Grantham NG31 8DG PALS is available Monday to Friday, 8.00am to 4.00pm (except public holidays).

Telephone the PALS services at: Lincoln County Hospital on 01522 707071 Grantham and District Hospital on 01476 464861 Boston Pilgrim Hospital on 01205 446243 Email: pals@ulh.nhs.uk Visit www.lincolnshire.gov.uk/adultcare for help and information

Making a comment or complaint about care services At Lincolnshire County Council, we aim to give people an excellent level of customer service. As a public authority, we want to make sure that people are always satisfied with our services and ensure that we provide professional services to meet people’s needs. To help make this happen, we want to hear from you. Your comments are vital in helping to bring about real improvements in our services. It is always best to raise a concern directly with the manager of the service concerned. This way, issues can be resolved at an early stage. If the care you receive is arranged or funded through Lincolnshire County Council and you are not satisfied with the response you receive from the care provider, you can speak to your practitioner or raise your concern with us. Tel: 01522 782060

Email: feedback@lincolnshire.gov.uk Fax: 01522 516137 Web: fill in an online feedback form at www.lincolnshire.gov.uk/feedback Write to: PO Box 841, Lincoln LN1 1ZE If the care you are receiving is regulated, for example in a care home or where personal care is provided at home, this will be subject to standards set by the Care Quality Commission. If you are unhappy with the outcome of your complaint to Adult Care, or if you pay for your care yourself, you can contact the Local Government and Social Care Ombudsman. Tel: 0300 061 0614 Web: www.lgo.org.uk

Healthwatch Lincolnshire Healthwatch is your independent consumer champion for health and social care in Lincolnshire, putting you at the heart of health and social care services. Its role is to give local people a voice to influence and challenge how health and social care services are provided locally. It does this by listening to and talking with residents from all parts of the community and by holding service providers to account. It is here to make sure your views are heard by the key decision makers. Healthwatch Lincolnshire can help you to get the best out of health and care services by: • providing you with information about your local services and how you can access the help you need • listening to your views about what is and isn’t working well • signposting you when you need to make a complaint about care • working with the organisations that pay for your

health or care services and making sure they are aware of the concerns and issues raised by local people • following up any concerns or issues raised by residents to ensure they are responded to and working to ensure they have an impact on how services are run • influencing the way services are set up and commissioned Healthwatch has legal powers to look into specific areas of concern and, as a result, to make recommendations on how services can be improved. Where appropriate, they will be able to alert healthcare providers and regulators to concerns that have been raised about specific services, health or care matters. Tel: 01205 820892 Email: info@healthwatchlincolnshire.co.uk Web: www.healthwatchlincolnshire.co.uk Twitter: @healthwatchlinc Facebook: www.facebook.com/healthwatchlincolnshire

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Accessing care and support There are various services available to help you if you need some extra support to manage day-today. They can prevent you from going in to hospital,

or offer extra care and support after you have been discharged. Your needs and wishes are most important throughout the process.

Assessment and eligibility for care services Assessment Assessment is the process of gathering and sharing information to build an understanding of your situation. The assessment is really important to understand your own strengths, what you can do for yourself, what help and support there is around you, as well as where you have difficulties. The assessment also helps us to understand what outcomes you want to achieve. The process should be beneficial to you and it is important that you are as fully involved as possible. The assessment may happen face-to-face where you live, in a hospital, or in the place you are staying. Some assessments take place over the phone. Alternatively, you may wish to undertake your own assessment with the support of other people. In these cases, we will still ensure the assessment is accurate and appropriate and may still need to involve other relevant people to understand your situation. The assessment will show all the needs we have identified and enable us to determine which of your needs are eligible for care and support. We will always ensure you have a copy of your completed assessment, which will include a statement of your eligible needs. How quickly will this happen? If your situation is very urgent, you are in a crisis, or you are at serious risk of harm, we will aim to see you within 24 hours. If your carer is finding it very difficult to cope, we will try to see you within seven days. In any other case we will see you within a timescale that is appropriate to your circumstances. What about confidentiality? We respect your privacy at all times. Any information you give us will be treated as confidential and

will only be shared with other agencies involved in your care with your permission. In exceptional circumstances, and where the law says we must show it to someone else, we may need to share your information without getting your permission first. Will I be able to get help? After the assessment, we will identify and agree your needs with you and discuss the help and support available to meet them, according to the seriousness of your situation. We will also look at your financial situation and determine whether we can make a contribution to the cost of your care. See page 56 for further information about paying for care. If you are eligible for help from us, we will aim to arrange this within seven days of the assessment being carried out. If you are not eligible for help, we will give you information and advice about services that are available to help you to continue to live independently and to maintain your quality of life. Eligibility The Care Act (2014) introduced a ‘national eligibility threshold’. This means that every authority uses clear and consistent national criteria to assess people for care and support. The steps to deciding eligibility are: Step 1 – We need to ensure that your needs result from you having a physical or mental impairment or illness. If your needs don’t stem from illness or impairment, you will not be eligible for support. Step 2 – Where your needs do stem from illness or impairment, we consider whether they prevent you from achieving any of the ten ‘eligibility outcomes’ (listed overleaf).

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To meet the eligibility threshold, you must be unable to achieve two or more of these outcomes. ‘Unable to achieve’ can mean that you are totally unable to achieve it, that you are unable to achieve it without assistance, or that you are able to achieve it but with significant difficulty, pain or distress.

Step 3 – Where you are unable to achieve two or more of these outcomes, we must make a judgement about whether there is significant impact on your wellbeing as a result. Together, we will explore the impact your needs have on your wellbeing.

The outcomes are:

If you meet the eligibility threshold, we will state which of your needs are eligible for Adult Care support and which are not. If we believe any of your identified needs do not significantly impact on your wellbeing, we will record these as ineligible needs. If we believe any of your identified needs do impact significantly, we will record these as eligible needs.

• managing and maintaining nutrition • maintaining personal hygiene • managing toilet needs • being appropriately clothed • being able to make use of the home safely • maintaining a habitable home environment • developing and maintaining family or other personal relationships • accessing and engaging in work, training, education or volunteering • making use of necessary facilities or services in the local community, including public transport and recreational facilities • carrying out any caring responsibilities the adult has for a child

Ask your assessor if you would like more details about the national eligibility threshold. What if I don’t agree with the eligibility determination? If you are not happy with the outcome of the assessment, you can ask us to look at your situation again with you. If you are still not happy, you can get in touch with us to make a comment, suggestion or complaint (see page 50).

Personal budgets What is a personal budget? A personal budget is made up of the amount it would cost to meet your eligible support needs. Depending on an assessment of your finances, this can be paid directly to you as a direct payment (see page 53), so that you can arrange your own care and support, or we can arrange your care and support for you, or you can have a combination of these two options. A personal budget gives you the independence to choose and control the support that is best for you. How do I get a personal budget? You can have a personal budget if you have an assessment which identifies that you have eligible needs that require care and support. The assessment process will help to gather and share information to build an understanding of your

situation. The assessment will be completed with you to help us understand: • your strengths • what you can do for yourself • what support you have around you • where you have difficulties • the outcomes you want to achieve The assessment process is explained in more detail on page 51. You will need to have a financial assessment to determine whether you will have to contribute to the cost of your care and how much this will be. For more information on paying for your care, see page 56.

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Will I manage my personal budget? If it is agreed that you need a personal budget, you will be contacted to advise you of the amount of personal budget you have and, if appropriate, what your contribution will be. We will help you put a care and support plan together which meets your needs

and supports you to achieve your goals. We can arrange support for you, or you can have support from a third party to do this, or you can arrange your support using a direct payment with as much or as little help as you wish.

Direct payments If you are eligible for support after a social care assessment (see page 51), you will receive a personal budget. You can choose to have your personal budget as a direct payment instead of asking us to arrange services for you. Depending on the amount of money involved, this may be paid as a one-off sum or an ongoing payment (e.g. monthly for support costs). It is paid directly to you or your representative to give more flexibility over how your care and support is arranged and provided. This allows you to meet your assessed eligible needs and to achieve your agreed outcomes. A prepaid card account will be set up by Lincolnshire County Council for ongoing direct payments, unless it has been agreed that you will set up your own separate bank account. Direct payments are voluntary, and you need to request or agree to have one. People often have the most choice and control over how their care and support needs are met if they receive their budget as a direct payment. If you choose a direct payment, we will ensure you get the information and help you need to take a direct payment and make the most of your personal budget. Alternatively, if you choose not to have a direct payment, we can arrange support services for you. If you decide to have a direct payment, you can change your mind about this at any time. What can direct payments be used for? Direct payments need to be used lawfully; however, they can be used flexibly and creatively to meet your eligible unmet needs and achieve your outcomes. You spend the money in ways that best meet your needs and achieve your desired outcomes. You are in control as long as you spend the money in line

with your assessed needs. From time to time, we will check with you to make sure everything is going well and that your personal budget is supporting you to live your life in the way that you wish. You can use the money to employ somebody yourself, for example, a personal assistant, or choose the service of an agency/organisation to provide the support. If you choose to employ a personal assistant or use a care agency that is not commissioned by Lincolnshire County Council, you become their direct employer. Therefore, direct payments may enable more control, choice and flexibility over how you plan your support to fit with your life and better meet your needs. There are several activities that may have been identified in your support plan for which you might use a direct payment: • personal care such as washing, showering, dressing and help with toileting • support with daily activities, including getting out and about to do shopping, meeting friends and family or taking up an activity • short breaks or respite care • support for your carer to help them continue in their caring role • buying a bus or train pass • other community-based activities instead of a day service There are some things that direct payments cannot be spent on, for instance: • services that should be provided by the NHS • to fund personal daily living costs, debt repayment, investments, gambling, or for any illegal purpose

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• any personal contributions resulting from a financial assessment, such as your financial contribution towards your care and support • employing a spouse, partner or other close relative, if that person lives in the same household as the direct payment recipient (however this may be agreed by Lincolnshire County Council in exceptional circumstances if it can be satisfied that it is necessary to meet the person’s needs, or if the person needing care is a child and it is necessary to promote the child’s welfare). A spouse, partner or other close relative living in the same household can, however, provide management and/or administrative support for the direct payment. The details and amounts will be agreed and recorded in your care and support plan • making cash payments – payments to care or service providers should be made by card payment, bank transfer, standing order or direct debit, unless an alternative is agreed in your care and support plan Most direct payments are made to meet regular ongoing support needs, but they can also be made as a single payment, for example, to purchase a short break. The choice and control that a direct payment enables is an attractive option for many people. However, some people may be unsure whether they want or could manage a direct payment. In these cases, the council can provide you with a mixed package of care. A mixed package of care may consist of a smaller direct payment, with some care and support arranged by the council or a provider. This allows people to try out direct payments, before deciding whether to receive their entire personal budget as a direct payment. If you aren’t able to, or don’t want to manage your own finances, it’s possible for another person to

manage the direct payments on your behalf. Managing a direct payment for someone else If you want a direct payment, but do not wish to manage it yourself, a ‘nominated person’ can receive the direct payment and manage it on your behalf. If a person lacks capacity, an ‘authorised person’ can request a direct payment and manage it on their behalf; this will usually be a carer, family member or friend. An ‘authorised person’ receiving a direct payment on behalf of someone else who lacks capacity must: • act in the best interests of the person who lacks capacity • make sure that the person has as much input as possible into decisions that affect them • let us know as soon as possible if it seems that the person might be regaining the mental capacity to make their own decisions Penderels Trust is commissioned by Lincolnshire County Council to support adults and children who receive a direct payment in the county. They can discuss the levels of support and the services that their team offers. This may range from solely information and advice on becoming an employer through to their personal assistant finder, Good Employer Workshops, recruitment, payroll or, in some instances, managed accounts. Tel: 02476 511 611 Email: enquiries@penderelstrust.org.uk Web: www.penderelstrust.org.uk If you would like to find out about managing direct payments for someone you care for, please contact the Customer Service Centre on 01522 782155 or customer_services@lincolnshire.gov.uk

Care and support in prison If someone is in a prison, or approved premises such as a bail hostel, and is having difficulty carrying out aspects of their daily living, they may be eligible for

care and support. Adult Care has a duty to assess the needs of any prisoners residing in Lincolnshire’s prisons and approved premises if they appear to

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have care and support needs, in the same way that we assess the needs of people in the community. Where their assessment identifies eligible care and

support needs, Adult Care may arrange for care and support and/or equipment to be provided to meet those needs.

Transitional Care Transitional Care is designed to prevent your needs from escalating, reduce the impact of your needs, and delay your need for ongoing care and support.

Outcomes – We will work with people to understand what is important to them and support them to achieve the outcomes they identify.

It is designed to promote faster recovery from illness, prevent unnecessary acute hospital admission and premature admission to long-term residential care, support timely discharge from hospital and maximise independent living.

Empower – We will recognise that people are individuals, not patients or conditions. Our role is to support people to be stronger, more confident and in control of their own lives.

Transitional Care teams will work with you to look at alternative solutions and ways in which we can enable you to remain in your own home.

Innovative – We will not match people to services, but will build on the permission we have to develop and utilise new ways of supporting people to meet their goals.

Lincolnshire health and care staff work within the Home First principles:

Risk – We will be positive in our identification of risks and support people to make their own choices about how and where they wish to live.

Home – We will support people to remain in their own homes wherever possible and, if they are not at home, we will strive to ensure they return home as swiftly as possible.

Strengths – We will recognise that everyone we work with has strengths and assets. We will support people to identify these assets and work with them to utilise them in the best possible way.

Urgent Care Urgent Care is provided for people who experience a health need which requires urgent clinical attention, but not hospital admission. Urgent Care is available at Urgent Care Centres and, when appropriate, in your own home, allowing you to live safely in your home and providing peace of mind for your family. You can access Urgent Care without an appointment at Urgent Care Centres; call 111 and someone will advise you of your nearest service.

If you have a short-term health crisis which can be safely managed at home, a referral for a home visit can be made by your GP or via the East Midlands Ambulance Service (EMAS). The Urgent Care practitioner will assess your situation, stabilise your condition, and get you comfortable so you can recover in your own home. They will ensure you have the necessary support and treatment in place and make any referrals as necessary. This means that you don’t have to have an unnecessary trip to hospital.

Home-based reablement service The reablement service provides short-term, intensive support to you in your own home. It is about giving you the opportunity and confidence to relearn and regain some of the skills you may have

lost because of poor health, disability, a period in hospital, or problems at home. Reablement is very much a personalised service. The

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kind of support given is tailored to your individual needs and focuses as much on your emotional and social needs as on your medical and physical needs. The home-based reablement service will support you to regain the ability to perform your usual activities such as cooking a meal, washing, and getting about so that you can do things for yourself again. The following are examples of activities that the service might help and support you with: • personal care

• keeping and improving your independence and safety in areas of daily life • improving your quality of life • reducing the need for ongoing care and support How does the reablement service work? Following a referral to the service, a member of the reablement team will visit you to discuss your needs. Together, you will agree what goals you are working to achieve. These goals will then be written down in a reablement care plan. Reablement support will take place in your own home.

• preparing meals • shopping • teaching you, and practising, exercises • ensuring a safe home environment • finding practical solutions to support your independence • working closely with other professionals such as Occupational Therapists • promoting community activity and social integration • supporting you in your own home

The reablement service will arrange for your care to be delivered by the reablement support workers. They will review your progress towards your goals, oversee your care, and agree the right time for discharge from the service. The team will keep in regular contact throughout your reablement journey. What happens when your reablement ends? At the end of the agreed reablement period, the reablement service will assess your ongoing needs. If you still need continued support, they will discuss this with you and, if appropriate, refer you for an assessment.

Paying for care and legal issues When we arrange services for you, you may be asked to contribute towards the cost of care at home or in a care home, depending on your personal circumstances.

Financial assessment To determine whether you will need to contribute towards the cost of your support, we will conduct a financial assessment. This will look at your capital, savings, and income. Most people are likely to have to contribute something towards the cost of their care. The value of your home is included as part of your capital in this assessment if you are moving into residential care, except in limited circumstances. It is not included if you are receiving care in your home. If you choose not to have a financial assessment, you will be responsible for paying the full cost of

your care and support. If you have capital and savings of less than £14,250, you may be asked to contribute part of your income towards your care costs and Lincolnshire County Council may meet the shortfall. If you have capital and savings between £14,250 and £23,250, you are likely to have to contribute towards the cost of your care. You may need to contribute part of your income, and a sliding scale operates whereby you contribute £1 for each £250 you have in capital

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and savings above the lower figure. If your capital and savings amount to more than £23,250, you will likely have to pay the full cost of your care yourself. However, you are still entitled to an assessment of your needs by Lincolnshire County Council and you may be able to get some support with funding your care, see page 58. If you are funding your own care in a care home or care home with nursing, contact our Customer Service Centre on 01522 782155 when you have £30,000 in capital and savings. This allows for a referral to the appropriate team to take place as it can take several weeks for the process to be completed. See below for more on running out of money. Figures mentioned here may change during the lifetime of this directory. If you are eligible for support from us and you are moving into a care home or care home with nursing, you will be given a choice of homes that charge the amount we would usually pay for someone with your needs. If the home you choose charges a fee in excess of the funding limit, you will need to find someone else to meet the additional amount. This is often referred to as a ‘third party payment’ or ‘top-up’ (explained further on page 59). Our contribution to your care costs The following rates are the maximum we will pay to a provider if we are supporting you in a care home or care home with nursing and are contributing towards the cost of your care. The rates shown will be reviewed in April 2019 and include a person’s assessed contribution as well as our contribution.

Category of care

New placements (per week)

Older people residential

£483

Older people high dependency

£531

Older people nursing

£531

Mental health residential

£503

Mental health nursing

£531

Physical disability residential/nursing

£623

The learning disabilities contribution to care costs has now been replaced by a series of rates designed to reflect the variable demands of service users with learning disabilities and the size of their home. Category of learning disability

New placements (per week)

Moderate for appreciable needs

£599-£686

Medium for substantial needs

£686-£773

Very intensive, high levels of care, very complex needs

£859-£945

One-to-one hourly rate

£10.71

Running out of money If your capital and savings are likely to reduce to £23,250 through payment of care fees, you must let us know well in advance. We suggest contact is made with the Customer Service Centre when your capital and savings have reached £30,000. We will undertake an assessment of your circumstances before deciding if we will make a contribution. If you become eligible for support with funding your care, and the home you are living in charges more than our fee levels, you must find someone to help pay the difference. This is known as a ‘top-up’ or ‘third

party payment’; see page 59 for more information. If funds for a top-up are not available, you will need to find accommodation which can meet your needs at our fee level. Understanding your rights before moving into care is essential. There are several financial products and specialist companies that may be able to help. It is important to seek independent financial and legal advice before committing yourself to anything. See page 59 for more information.

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Non-means tested support Some support may be available to you without Lincolnshire County Council needing to look into your finances.

You may also want to consider applying for Universal Credit (if you are under pension age) or Pension Credit (if you are over pension age).

Benefits Attendance Allowance, Disability Living Allowance, and Personal Independence Payments are nonmeans-tested and non-taxable benefits from the Department for Work and Pensions. There are different rates depending on the level of your needs. Everyone who needs care should consider claiming these benefits; however, they will not be paid if you are, or become, a permanent resident in a care home.

Disability Living Allowance is not available to new claimants as it is being replaced with Personal Independence Payments. Contact the Customer Service Centre if youâ€™re not sure what you should claim.

If you are entitled to the mobility component of Disability Living Allowance or Personal Independence Payment, this payment will not stop once you are in a care home and is not included in your financial assessment.

NHS Continuing Healthcare NHS Continuing Healthcare is fully-funded care and support, provided and paid for by the NHS. To be eligible, your needs must be primarily health-related and are likely to be severe. If you are eligible for NHS Continuing Healthcare, you can receive the services in any setting, including your own home or in a care home. The NHS will pay if you need healthcare from a community nurse or a therapist as well as personal care to help you at home.

Self-funding your care Paying for care can be an expensive and long-term commitment, so we strongly recommend that you seek specialist information and advice before entering into any arrangements. It is important that you seek specialist advice from appropriately qualified and regulated financial advisers, see page 59 for more information. Twelve-week property disregard If your former home is included in your financial assessment but your other capital and savings are less than ÂŁ23,250, you may be entitled to a 12 week property disregard. This means that Lincolnshire County Council may share the cost of the first 12 weeks if it is agreed that care is needed.

fee to join the scheme which covers legal and administrative costs for the lifetime of the loan. There will also be legal disbursement costs. Lincolnshire County Council may limit the amount of the loan, depending on the equity in your property. NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care, you may be entitled to a non-meanstested Registered Nursing Care Contribution (sometimes referred to as Funded Nursing Care) towards the cost of your nursing care (currently ÂŁ158.16 per week for the standard rate). This is paid directly to the home.

Deferred Payment Agreements After the twelve-week property disregard period, you may be entitled to join the Deferred Payment Scheme. This allows you to delay selling your former home during your lifetime. Any fees paid by the council will be charged against the value of your home and must be repaid once the house is sold or from your estate. Interest is payable throughout the period of the loan and there is also a one-off

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Third party payments If you are eligible for support, you will be offered a choice of homes that meet the council’s funding rates. If you decide to live in a more expensive home and someone can make an additional payment for you, they will have to pay Lincolnshire County Council the difference between its rate and the amount the home charges. This additional payment is called a ‘top-up’ or ‘third party payment’. You are not allowed to make this additional payment yourself, except in limited circumstances, so the responsibility usually falls to a family member, friend, or charity. Before anyone agrees to pay your top-up, they should be aware that the amount may increase, usually once a year, and they need to be confident that they can sustain the payments for as long as they are required. They will need to sign a contract with Lincolnshire County Council to confirm that they are able to do this.

Age Care Advice Care Planning in Lincolnshire

Self Funder

Assessment Service Age Care Advice help self funders find, coordinate and monitor their care. We promise to: • Offer competitive costs for this process • Assess what care you require within 48 hours of first contact • Provide you access to our experienced local assessors 7 days a week • Use the whole care market and direction to find the best care for you

Tel: 01476 552137 | 07772 992 732 Email: agecareadvice@gmail.com

www.agecareadvice.co.uk

If the additional payments stop being paid for any reason, then you should seek help and advice from Lincolnshire County Council. You may have to move to a cheaper home within the council’s funding levels. If you are already resident in a care home and no top-up was required at the time you became a resident, the home may seek to introduce one at a later date, which would need to be agreed first with Lincolnshire County Council. This may happen if a change to your arrangements is made at your request or with your agreement. It is important to note that Lincolnshire County Council has a duty to offer you a place at a home that accepts their funding rates. If no such place is available, a top-up should not be charged. More information about third party payments can be found in the funding information pack at www.lincolnshire.gov.uk/adultcare

Seeking financial advice Planning for your future care and support needs can be complicated and funding care can be expensive. Professional advice may be helpful in enabling you (and your family) to identify the most suitable and cost-effective solution. Everyone is encouraged to seek unbiased, expert advice from independent financial advisers to help work out how to pay for long-term care. Independent financial advisers are regulated by the Financial Conduct Authority (FCA) and must take shared responsibility for the suitability of any product they recommend. Unlike advisers who are tied to particular providers, specialist care-fees advisers can offer advice on products from across the whole market. A list of independent financial advisers who are accredited by the Society of Later Life Advisers can be found at www.societyoflaterlifeadvisers.co.uk or you can call 0333 202 0454.

Visit www.lincolnshire.gov.uk/adultcare for help and information

There’s also several organisations that will provide free advice about funding care and support. These are a good place to start if you’re looking for information and want to see what options are available. Age UK Tel: 0800 055 6112 Web: www.ageuk.org.uk/moneymatters Citizens Advice Web: www.citizensadvice.org.uk Money Advice Service Tel: 0800 138 7777 Web: www.moneyadviceservice.org.uk

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning, and Lasting Powers of Attorney (LPAs). Some can also offer guidance on immediate and long-term care plans and can ensure the NHS and County Council has made the correct contribution to your fees. LPAs allow you to appoint someone you trust to make decisions on your behalf for when you are unable to do so yourself. An LPA for Welfare can only make decisions about your personal welfare, which includes your healthcare and giving consent to medical treatment. An LPA for Property and Finance can only make decisions about your property and financial affairs. An LPA is only valid once registered with the Office of the Public Guardian. The Court of Protection can issue orders directing the management of your property and financial affairs if you are incapable of managing your own affairs and you do not have an LPA. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment, but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’, setting out treatment that you do not want to receive in specified circumstances. This would legally have to be honoured, even if there is a risk that you may die as a result. Any proposed gift out of your estate needs careful

consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. Solicitors for the Elderly Solicitors for the Elderly (SFE) is an independent, national organisation of lawyers who provide specialist legal advice for older and vulnerable people, their families and carers. Email: admin@sfe.legal Web: www.sfe.legal NB: Please be aware, the SFE administration team are not qualified to give legal advice, but can help to locate a solicitor who may be able to help you. Care home contracts for self-funding residents If you are self-funding your care and have a contract with your care provider, it is important to speak to solicitors with experience in this field. Any contract should explain: • the cost of care • what services are included in the price and how often this is reviewed • what complaints procedure is in place • what your rights are and the obligations of the care provider under the contract • the procedure for cancelling a contract • the administering of medication

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Care homes and housing options You may feel that you have exhausted all the options to remain living at home and that it is time to look at moving into more purpose-built accommodation with support provided.

This section describes the housing options available to you and the different levels of care you may need if you decide to move in to a residential environment.

Extra care Extra care housing supports you to live independently for as long as possible. Extra care provides a secure environment, with care services available 24-hours a day. Each apartment has a kitchen, bathroom, up to two bedrooms and a living room. Extra care housing developments provide communal facilities such as restaurants, hair salons, and areas for regular social activities.

Extra care is a chargeable service. If you are eligible, you will be offered a financial assessment to ensure you are not asked to contribute more than you can afford. For more information, see page 56. Extra care housing schemes • Mayfields, Boston – Mayflower Housing Tel: 01205 318500 or 0300 365 5000

Although there are variations from scheme to scheme, there is the opportunity to rent, part purchase or fully own an apartment. Whichever of these options you choose; your apartment will be your home. Should you currently benefit from financial help paying your rent or receiving support, this will still be available subject to your circumstances.

• Brick Kiln Place, Grantham – LACE Housing Tel: 01476 516358

In Lincolnshire, there are extra care schemes in Louth, Lincoln, Bourne, Sleaford, Grantham, Boston, Skegness and Sutton-on-Sea. The schemes are managed by registered social landlords and we are working with developers to increase the number of schemes.

• Olsen Court, Lincoln – LACE Housing Tel: 01522 522458

Extra care housing provides peace of mind that someone is always on hand to help if required and is something we are seeking to increase the availability of throughout Lincolnshire.

• Elizabeth Court, Louth – Waterloo Housing Tel: 01507 354004 or 0800 435 016 • Eslaforde Gardens, Sleaford – North Kesteven District Council Tel: 01529 414155

• Reverend Bill Baker Court, Sutton on Sea – Anchor Housing Tel: 0345 140 2020 • Worth Court, Bourne – LACE Housing Tel: 01778 423138 • Barratt Court, Skegness – Waterloo Housing Tel: 01754 899500 or 0800 435 016

Sheltered housing and retirement housing Sheltered or retirement housing is suitable if you like living independently but want the reassurance of knowing that assistance is on hand if there is an emergency, or if you expect to be away from home for long periods and want to know that your home is safe. Often called retirement housing, there are many types of sheltered housing schemes,

available to rent or buy. Schemes usually consist of between 15 and 40 dwellings, which may be bedsit rooms, self-contained flats, bungalows or luxury apartments. Some schemes are simply housing designed to meet the needs of older people. The majority of schemes

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have a scheme manager or warden and a community alarm service. There are often communal facilities such as a lounge, laundry, guest flat and garden. Meals are not normally provided, but a few schemes include a restaurant and may arrange hot meals. Sheltered housing is offered by independent housing and care organisations throughout the county. Sheltered or retirement housing that is available to buy is usually built by a private developer. Make sure you only buy from a builder who is registered with an accredited body, such as the National House Building Council. Before buying any retirement housing, make sure you find out about running costs, such as service

charge, ground rent, Council Tax and utility bills. Sheltered housing is also available to rent from local councils or housing associations (social housing). Some charitable organisations also offer sheltered housing. Residents must apply to their local district, borough, or city council or housing association for a place in sheltered housing accommodation. Properties are generally allocated to those who need it most through a system called ‘choice-based lettings’, so applicants will have their needs assessed against a list of criteria. Different councils and housing associations have their own eligibility criteria.

Care homes All care providers in the country must be registered with the Care Quality Commission (CQC), which will inspect and rate them for quality and safety. These reports and quality ratings are available from the care home or the CQC website at www.cqc.org.uk Care homes offering personal care only These are commonly referred to as ‘residential

care homes’. If you are reasonably active but would like greater security and care, subject to a needs assessment, a care home only offering personal care may be the option you choose. Personal care includes support with bathing, feeding, dressing, and help with mobility. Listings of care homes in Lincolnshire begin on page 75.

Priory Court

Enhancing life, excelling in care Residential, Nursing and Respite Care Priory Court provides the very best in care, with a rating of “Good in all Categories” from the Care Quality Commission (CQC). • Light and spacious en-suite bedrooms, some opening onto landscaped gardens • Nutritious and balanced menus designed for a healthier lifestyle • Relaxing salon providing hair, beauty and barber services • Attractive views towards St. Leonard’s Priory • Daily Well-being Programme packed with activities, events and outings

See our lovely home life at facebook.com/PrioryCourtHome

Call the Priory Court Home Manager on 01780 766130 Priory Court Care Home | Priory Road | Stamford | PE9 2EU | www.averyhealthcare.co.uk

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Care homes with nursing These used to be known as ‘nursing homes’. A care home with nursing provides the same care and support as a care home offering personal care, but with 24-hour nursing staff on hand. If you think you may need nursing care in a home, you will need to be visited by Adult Care to assess the care you may need. This visit might be in your own home or in hospital if you have been ill. You will be fully involved in planning your care needs. It is important that you get your nursing assessment done before you go into the home. You can contact the nurse case management teams for your area through the clinical commissioning group that your GP belongs to. The cost of the nursing care part of your fees is paid

by the NHS directly to the home. This is called NHSFunded Nursing Care and the amount is set nationally. Currently, this is a flat rate of £158.16 per week. Personal care is not paid for by the NHS and must be paid for by you if your capital/savings exceed £23,250. See page 56 for further information about paying for care and page 51 for an explanation about being assessed for care services. If a care home providing nursing care is the best solution for you, we will give you information to help you find a home that meets your requirements. Listings of care homes with nursing begin on page 75. Figures mentioned here may change over the life of this directory.

Choosing a care home Moving to a care home is a major step. Support options are developing all the time and it is important to be sure that you have explored all the options available to help you to remain in your own home. Contact the Customer Service Centre on 01522 782155 or visit www.lincolnshire.gov.uk/adultcare Once you are sure that a care home really is the right option, you might want to consider visiting your choice of home more than once, perhaps at different

times of the day, and reading the Care Quality Commission reports. Copies of the inspection reports are available at www.cqc.org.uk or by telephoning 03000 616161. You will also need to find out about the cost of living at the home. There may be additional costs which are greater than the amount the council is able to pay if we are contributing towards the cost of your care. See page 56 for further information about paying for care and page 59 for an explanation of third party payments.

NHS continuing healthcare NHS continuing healthcare, also known as ‘NHS continuing care’ or ‘fully funded NHS care’, is a package of care that can be provided in a variety of settings outside of hospital, and is arranged and funded solely by the NHS. It is awarded when a person has been assessed as having a primary health need. The National Framework for Continuing Healthcare and NHS-funded Nursing Care (November 2012 Revised) sets out the eligibility criteria and the assessment process for accessing NHS continuing healthcare funding. Following a multiprofessional assessment of your needs, the clinical commissioning group that your GP is registered with will decide whether or not you are eligible for NHS continuing healthcare. Decisions on how and where

services will be provided are made with you. From October 1st 2018, the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care October 2018 (Revised) will be implemented. The revised document is intended to provide more clarity on the NHS Continuing Healthcare process and takes into account the Care Act 2014. The eligibility criteria for NHS Continuing Healthcare will not change. Reviews As your needs can change, regular reviews will be undertaken which may result in changes to the provision and funding of your care. You can also request a review of your care needs if you feel they have changed.

Visit www.lincolnshire.gov.uk/adultcare for help and information

â€œLooking after your future wellbeingâ€?

Wellbeing Care Group provides a host of adult care services tailored and designed around your needs.

We also provide Home Care

Residential, Respite and Day Care Your wellbeing is paramount, our range of facilities are designed to give you independence and security with our dedicated carer support. A short term stay can be a well-deserved break, a chance to meet new people, or simply a change of scenery whilst in a supported caring environment.

A flexible care package in your own home to meet your needs, offering personal care, such as washing and dressing, cooking or preparing meals and companionship are some of the services available.

End Of Life Care With the support of our compassionate carers and the end of life facilities, we offer expertise, empathy, emotional support and companionship to the resident and their families. To find out more about arranging dignified end of life care for your loved one, please call our homes directly.

Southernwood House 20 Matmore Gate, Spalding, Lincolnshire PE11 2PN e. mail@southernwoodhouse.co.uk t. 01775 760 563

Wellbeing Home Care

t. 01775 828820 www.wellbeinghomecare.co.uk

Chevington House 36 North Road, Bourne, Lincolnshire PE10 9AS e. mail@chevingtonhouse.co.uk t. 01778 421 821

www.wellbeingcaregroup.com 64

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Care homes checklist

Home 1

Fees per week £ £ £

Home 2 Home 3

Quality rating*

We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

Staff What is the minimum number of staff that are available at any time?

Personal preferences Is the home too hot/cold? Can you control the heating in your room?

Are staff respectful, friendly and polite? Do staff have formal training?

Is the décor to your tastes?

Are there restricted visiting hours?

Are the staff engaging with residents?

Is there somewhere you can go to be alone?

Activities

Does the home feel welcoming?

Can you get involved in activities you enjoy? Is there an Activities Co-ordinator?

Catering Can the home cater for any dietary requirements you may have?

Are residents escorted to appointments? Do the residents seem entertained?

Does the menu change regularly?

Can you eat when you like, even at night?

Does the home have a varied activities schedule?

Can you have food in your room?

Does the home organise any outings?

Life in the home Is the home adapted to suit your needs?

Can you bring your own furniture?

Are there enough plug sockets in the rooms?

Are there restrictions on going out?

Is there public transport nearby?

Does the home provide any transport? Can you make/receive calls privately?

Is there a choice of food at mealtimes? Is alcohol available/allowed if you want it?

Can visitors join you for meals?

Fees Do your fees cover all of the services and activities?

Are fees likely to change regularly?

Is the notice period for cancellation of the contract reasonable?

Could you have a trial period?

Can you decide when to get up and go to bed?

Can you keep your room if you go into hospital?

Does the home allow pets?

Can you handle your own money?

*See page 8. Visit www.lincolnshire.gov.uk/adultcare for help and information

ssionate care to every resident.

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Cherry Blossom Care Home provides luxury residential care for individuals or couples, specialist dementia care, and nursing care and Day Centre. It features a level of comfort and care that surpasses expectations for care homes.

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around or just a friendly chat please call Quality of life is paramount. To ensure this, we’ve brought the Manager, Sharon. together an expert team, luxurious facilities and first-class care.

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Activities, private gardens, events, luxurious rooms, and beautifully appointed interiors bring a touch of luxury.

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• Meals Open Monday - Friday 9.30am 3.30pm • Hotel- and Laundry Services • Activities

u Activities Hairdresser u•Meals u•Outings Chiropody • Ground floor garden terraces

• State-of-the-art nurse call system Specialist baths & ensuite wet rooms After Care•Packages available • Fees are all inclusive – assessment prior to admission Our Award Winning Chef Why n • Wifithe throughout Please contact Manager the premises ot h a v e will cater fora all tria dietary Sharon Almey for further • Library with u l stay s as requirements. tempo details • Overhoist Tracking rar y c a lie see if a care nt to • Bistro hom is th e e righ tc for yo hoice u?

Call to book your respite or convalescence care with us Tel: 01733 510 141 • Email: sharon@alysiacaring.co.uk Warwick Road, Walton, Peterborough PE4 6DE

Visit www.carechoices.co.uk for further assistance with your search for care www.alysiacaring.co.uk

Residential dementia care checklist

Home 1

Fees per week £ £ £

Home 2 Home 3

Quality rating*

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 65. You can download and print this checklist at www.carechoices.co.uk/checklists

Design

Health

Are there clear signs throughout the home?

Can residents get help with eating and drinking?

Has the home been designed or adapted for people with dementia?

How often does the home review residents’ medication?

Are the home and grounds secure?

Are there prompts outside the residents’ rooms to help people identify their own? Is the décor familiar to your loved one?

Choices Do residents get choice in terms of what they wear each day?

Does the home offer help if a resident needs assistance taking medication? Do GPs visit the home regularly?

Staff Are staff trained to identify when a resident might be unwell?

Are residents encouraged to be independent? Can residents decide what to do each day?

Can residents have a say in the décor of their room?

Are staff trained to spot when someone needs to go to the toilet? Do the staff have any dementia specific training/experience? Will your loved one have a member of staff specifically responsible for their care?

Approach to care

Activities Are residents able to join in with household tasks like folding washing?

Are there activities on each day?

Can residents walk around outside on their own?

Are residents sitting in front of the TV or are they active and engaged?

Are there rummage boxes around?

Does the home follow a specific approach to dementia therapy, for example, validation therapy?

Will the home keep you informed about changes to your loved one’s care? Does the home have a specific approach to end of life care?

Does the home keep up to date with best practice in dementia care?

*See page 8. Visit www.lincolnshire.gov.uk/adultcare for help and information

Useful contacts Action on Elder Abuse (AEA) Works to protect, and prevent the abuse of, vulnerable older adults. Action on Elder Abuse, PO Box 60001, SW16 9BY Tel: 0808 808 8141 or 0208 835 9280 Email: enquiries@elderabuse.org.uk Web: www.elderabuse.org.uk Addaction One of the UK’s leading mental health, drug and alcohol charities. 26-30 Newland, Lincoln LN1 1XG Tel: 0800 304 7021 • Web: www.addaction.org.uk Adult Care For all enquiries and referrals relating to Adult Care, contact our Customer Service Centre 8.00am to 6.00pm weekdays. • Tel: 01522 782155 Email: customer_services@lincolnshire.gov.uk Web: www.lincolnshire.gov.uk/adultcare In an emergency, outside of these hours, call the Emergency Duty team. • Tel: 01522 782333 Adults Supporting Adults Charitable organisation offering a range of community based services, including daytime provision, respite and extended-stay visits to learn new skills. Railton House, Sleaford Business Park, Sleaford NG34 7EQ Tel: 01529 416270 • Email: info@asaorg.co.uk Web: www.asaorg.co.uk Age Care Advice An independent social worker-led company specialising in the care and support of individuals and families living with dementia. Tel: 01572 756666, 01476 552137 or 07772 992732 Email: agecareadvice@gmail.com Web: www.agecareadvice.co.uk Age UK The country’s largest charity dedicated to helping everyone make the most of later life. Tel: 0800 055 6112 • Web: www.ageuk.org.uk

Age UK Boston & South Holland William Garfitt House, 116 High Street, Boston PE21 8TG Tel: 01205 364161 Email: admin@ageukbsh.org.uk Web: www.ageuk.org.uk/bostonandsouthholland Age UK Lincoln and Kesteven 36 Park Street, Lincoln LN1 1UQ Tel: 01522 696000 Email: info@ageuklk.org.uk Web: www.ageuk.org.uk/lincolnandkesteven Age UK Lindsey The Old School House, Manor House Street, Horncastle LN9 5HF Tel: 01507 524242 Email: info@ageuklindsey.co.uk Web: www.ageuk.org.uk/lindsey Age UK Spalding District 1 The Meadows, Spalding PE11 1XR Tel: 01775 720305 Web: www.ageuk.org.uk/spaldingdistrict Alzheimer’s Society Lincolnshire Alzheimer’s Society is an organisation which works to improve the quality of life of people affected by dementia in England, Wales and Northern Ireland. Lincolnshire Alzheimer’s Society holds various support groups and services across the county. Saracen House, City Office Park, Tritton Road, Lincoln LN6 7AS Tel: 01522 437069 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Association of Charitable Organisations A national umbrella body for benevolent charities. 2nd Floor, Acorn House, 314-320 Grays Inn Road, London WC1X 8DP Tel: 0207 255 4480 Email: info@aco.uk.net Web: www.aco.uk.net

Visit www.carechoices.co.uk for further assistance with your search for care

British Institute of Learning Difficulties (BILD) Committed to improving the quality of life for people with a learning disability. Birmingham Research Park, 97 Vincent Drive, Edgbaston, Birmingham B15 2SQ Tel: 0121 415 6960 • Email: enquiries@bild.org.uk Web: www.bild.org.uk British Red Cross The British Red Cross provides a wide range of services including first aid, emergency response, mobility aids, finding missing family, preparing for disasters, refugee support, and support at home. Unity House, 22 Tollemache Road (South), Grantham NG31 7UH • Tel: 0345 054 7171 Email: adminlincs@redcross.org.uk Web: www.redcross.org.uk The Butterfly Hospice Trust Provides palliative care to anyone over the age of 18 in the Boston area with a progressive lifelimiting illness. The Hospice provides palliative care and holistic support to patients and their families, working in partnership with Lincolnshire Community Health Services and the local community. Rowan Way, Boston PE21 9DH Tel: 01205 311222 Email: enquiries@butterflyhospice.org.uk Web: www.butterflyhospice.com Carers Trust 32-36 Loman Street, London SE1 0EH Tel: 0300 772 9600 • Email: info@carers.org Web: www.carers.org Carers UK The voice of carers. Tel: 0808 808 7777 (Monday to Friday, 10.00am to 4.00pm) Email: info@carersuk.org Web: www.carersuk.org Dementia UK A national charity, committed to improving quality of life for all people affected by dementia. Provides mental health nurses specialising in dementia care, called Admiral Nurses. Second Floor, 356 Holloway Road, London N7 6PA Tel: 0207 697 4160 • Email: info@dementiauk.org Web: www.dementiauk.org

District, borough and city councils Boston Borough Council Tel: 01205 314200 City of Lincoln Council Tel: 01522 881188 East Lindsey District Council Tel: 01507 601111 North Kesteven District Council Tel: 01529 414155 South Holland District Council Tel: 01775 761161 South Kesteven District Council Tel: 01476 406080 West Lindsey District Council Tel: 01427 676676 Elderly Accommodation Counsel (EAC) Helping older people make informed choices about meeting their housing and care needs. 89 Albert Embankment, London SE1 7TP Tel: 0207 820 3755 Email: info@firststopadvice.org.uk Web: www.eac.org.uk Friends of the Elderly A charity that supports older people who have a range of practical needs. 40-42 Ebury Street, London SW1W 0LZ Tel: 0207 730 8263 • Email: enquiries@fote.org.uk Web: www.fote.org.uk Headway Lincolnshire The UK’s leading brain injury charity. The Len Medlock Centre, St George’s Road, Boston PE21 8YB Helpline: 0808 800 2244 • Tel: 07546 592526 Email: info@headwaylincolnshire.org.uk Web: www.headwaylincolnshire.org.uk Healthwatch Lincolnshire Unit 12, 1-2 North End, Swineshead, Boston PE20 3LR Tel: 01205 820892 Email: info@healthwatchlincolnshire.co.uk Web: www.healthwatchlincolnshire.co.uk

Visit www.lincolnshire.gov.uk/adultcare for help and information

Independent Age A charity helping older people to live more fulfilling lives through the ‘ABC’ of advice, befriending and campaigning. 18 Avonmore Road, London W14 8RR Advice Line: 0800 319 6789 • Tel: 0207 605 4200 Email: charity@independentage.org Web: www.independentage.org

enable vulnerable people to live independently. Suite 3, Saracen House, Crusader Road, City Office Park, Tritton Road, Lincoln LN6 7AS Tel: 01522 516300 Email: info@lincshia.org Web: www.lincshia.org

Lincoln and Lindsey Blind Society Enhances the quality of life of blind, partially sighted and visually impaired people whatever their age or circumstances in life. Bradbury House, Ramsgate, Louth LN11 0NB Tel: 01507 605604 • Web: www.llbs.co.uk

Lincolnshire Independent Living Assisting disabled people and those associated with all matters relating to advice across benefits and services which may improve a user’s life. 20 Abel Smith Gardens, Branston, Lincoln LN4 1NN Tel: 07749 982114 Email: admin@lincolnshireindependentliving.co.uk Web: www.lincolnshireindependentliving.org.uk

Lincolnshire Autistic Society An information hub for anyone looking for information and support about Autism. 21 Mill Lane, Donington, Spalding PE11 4TL Web: www.lincolnshireautisticsociety.org.uk

Lincolnshire Integrated Community Equipment Service (ICES) Orchard House, Orchard Street, Lincoln LN1 1BA Tel: 01522 553959 or 01522 554175 Email: ICES.LCC@lincolnshire.gov.uk

Lincolnshire Care Association (LinCA) Representing the interests of providers of care and support within the independent and voluntary sector. Greetwell Place, 2 Lime Kiln Way, Greetwell, Lincoln LN2 4US Tel: 01522 581073 Email: susannalovelock@linca.org.uk Web: www.linca.org.uk

Lincolnshire Sensory Services Wellingore Hall, Hall Street, Wellingore, Lincoln LN5 0HX Tel: 0333 320 2667 • Text: 07710 155104 Email: contact@lincolnshiresensoryservices.org.uk Web: www.lincolnshiresensoryservices.org.uk

Lincolnshire Carers Service For all referrals and general enquiries regarding support for carers, contact Lincolnshire County Council Carers Support Service from 8.00am to 6.00pm, Monday to Friday (except on public holidays). • Tel: 01522 782224 Email: CarersService@lincolnshire.gov.uk Web: www.lincolnshire.gov.uk/carers In an emergency, outside of these hours, call the Emergency Duty team. Tel: 01522 782333 Lincolnshire Home Independence Agency (LHIA) A local, independent charity that operates countywide to deliver support, home improvements, repairs and adaptations to elderly or disabled adults and the parents and carers of disabled children to

Lincs2Advice Free advice on money, benefits, health, education, work, legal and care in Lincolnshire. 5 Mill House, Carre Street, Sleaford NG34 7TW Tel: 0300 303 8789 Web: www.lincs2advice.org.uk Macmillan Improves the lives of people affected by cancer. Provides practical, medical, emotional and financial support and pushes for better cancer care. Tel: 0808 808 0000 Web: www.macmillan.org.uk Lincoln The Macmillan Cancer Information and Support Centre, Lincoln County Hospital, Greetwell Road, Lincoln LN2 5QY Tel: 01522 573799 Email: macmillan.infosupport@ulh.nhs.uk Web: www.ulh.nhs.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Grantham The Macmillan Cancer Information and Support Centre, Outpatients Department, Grantham and District Hospital, 101 Manthorpe Road, Grantham NG31 8DG Tel: 01476 464978 Email: macmillan.infosupport@ulh.nhs.uk Web: www.ulh.nhs.uk Boston The Macmillan Cancer Information and Support Centre, Pilgrim Hospital, Sibsey Road, Boston PE21 9QS Tel: 01205 446392 Email: macmillan.infosupport@ulh.nhs.uk Web: www.ulh.nhs.uk Mencap Royal Mencap Society, 6 Cyrus Way, Peterborough PE7 8HP Tel: 0808 808 1111 Email: helpline@mencap.org.uk Web: www.mencap.org.uk MS Society The UK’s leading MS charity. Since 1953, they’ve been providing information and support, funding research and fighting for change. MS National Centre (MSNC), 372 Edgware Road, London NW2 6ND Helpline: 0808 800 8000 Tel: 0208 438 0700 Email: helpline@mssociety.org.uk Web: www.mssociety.org.uk Boston and South Holland Branch Tel: 01205 724550 Email: bostonsholland@mssociety.org.uk Lincoln and District Branch Tel: 01522 838220 Email: Sarahjanebarnett@hotmail.com My Family, Our Needs The lifestyle site for families, carers and practitioners supporting children and young adults with additional needs. Web: www.myfamilyourneeds.co.uk

National Activity Providers Association (NAPA) Promotes the importance of activities for older people. 1st Floor, Unit 1, Fairview Industrial Estate, Raans Road, Amersham HP6 6JY Tel: 0207 078 9375 Email: info@napa-activities.co.uk Web: www.napa-activities.com PALS (Lincolnshire Patient and Advice Liaison Service) Email: pals@ulh.nhs.uk Text: 07815 707746 Grantham and District Hospital Located adjacent to Ward 6 Tel: 01476 464861 Lincoln County Hospital Located near Main Reception Tel: 01522 707071 Pilgrim Hospital Located in Main Reception Tel: 01205 446243 Parkinson’s Society Parkinson’s UK, 215 Vauxhall Bridge Road, London SW1V 1EJ Tel: 0808 800 0303 Textphone: 18001 0808 800 0303 Email: hello@parkinsons.org.uk Web: www.parkinsons.org.uk Penderels Lincolnshire Aims to assist people with all aspects of independent living. Haverholme Priory Offices, Haverholme Park, Haverholme, Ewerby, Sleaford NG34 9PF Tel: 01526 833803 Web: www.penderelstrust.org.uk Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing homecare. Derek Whittaker House, Tunnel Lane, Kings Norton, Birmingham B30 3JN Tel: 0121 451 1088 Freephone: 0800 074 0194 Email: frankursell@rnha.co.uk Web: www.rnha.co.uk

Visit www.lincolnshire.gov.uk/adultcare for help and information

www.carechoices.co.uk

SEARCH FOR CARE IN YOUR AREA With so many providers to choose from where do you start? • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests

www.carechoices.co.uk 72

Visit www.carechoices.co.uk for further assistance with your search for care

The Relatives and Residents Association Exists for older people needing or living in residential care and their families and friends. 1 The Ivories, 6-18 Northampton Street, London N1 2HY Tel: 0207 359 8148 Email: info@relres.org Web: www.relres.org Rethink Carers Support for families living with mental ill health. Carers’ support services. Supported living for people with mental ill health. Tel: 0300 500 0927 Web: www.rethink.org RNIB Supporting people with sight loss. RNIB Peterborough, Midgate House, Midgate, Peterborough PE1 1TN Tel: 0303 123 9999 Email: helpline@rnib.org.uk Web: www.rnib.org.uk Samaritans Available 24-hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts. 17 Hungate, Lincoln LN1 1ES Tel: 01522 528282 Email: jo@samaritans.org Web: www.samaritans.org Shine Network Award-winning network of people and organisations involved in mental health. Queens Park Community Hub, South Park, Lincoln LN5 8EW Tel: 07969 872804 Email: info@lincsshine.co.uk Web: www.lincsshine.co.uk The Silver Line The only national free confidential helpline providing information, friendship and advice to older people, open 24-hours a day, every day of the year. 19-23 Featherstone Street, London EC1Y 8SL Tel: 0800 470 8090 Email: info@thesilverline.org.uk Web: www.thesilverline.org.uk

Society of Later Life Advisers (SOLLA) Helping people and their families find trusted accredited financial advisers who understand financial needs in later life. Tel: 0333 202 0454 Email: admin@societyoflaterlifeadvisers.co.uk Web: www.societyoflaterlifeadvisers.co.uk South Lincolnshire Blind Society A major provider of services for blind and partially sighted people and their carers, who live in the districts of North Kesteven, South Kesteven, Boston Borough and South Holland. 14 Finkin Street, Grantham NG31 6QZ Tel: 01476 592775 Email: slbs@blind-society.org.uk Web: www.blind-society.org.uk St Barnabas Hospices Provides specialist palliative and end of life care so that everyone can access and receive the support they need to live well and ease the process of dying. In-Patient Unit, 36 Nettleham Road, Lincoln LN2 1RE Tel: 01522 511566 Email: enquiries@stbarnabashospice.co.uk Web: www.stbarnabashospice.co.uk Stroke Association Provides practical advice, essential information and emotional support for stroke survivors, carers and families. Stroke Association House, 240 City Road, London EC1V 2PR • Tel: 0303 303 3100 Textphone: 18001 0303 3033 100 Email: info@stroke.org.uk Web: www.stroke.org.uk Total Voice Lincolnshire Unit 6, Allenby Business Village, Crofton Road, Lincoln LN3 4NL Tel: 01522 706580 • Textphone: 07860 018887 Email: TVL@voiceability.org Web: www.totalvoicelincolnshire.org The Wellbeing Service Designed to promote confidence in living independently. Orchard House, Orchard Street, Lincoln LN1 1BA Tel: 01522 782140 Web: www.lincolnshire.gov.uk/wellbeingservice

Visit www.lincolnshire.gov.uk/adultcare for help and information

24 hour nursing, residential, dementia and respite care

Large single en-suite rooms which can be decorated and customised to suit you Respite, Nursing and Residential care Stroke Rehabilitation care Stoma care Specialist Palliative care services including syringe drivers, nasal gastric tubes & peg feeding

established over 30 years Meadows Edge aims to develop individualised care plans to meet the needs of each of our clients. The purpose of our care plans is to help clients maintain their physical and mental well being, with a view to encouraging their own independence. We provide homely surroundings and encourage clients to bring in their own possessions for their added comfort and happiness. We have no restrictions on visiting times as we fully understand that this is our clientsâ€™ home.

Wyberton West Road, Boston, Lincolnshire PE21 7JU t: 01205 353271 e: enquiries@meadowsedge.co.uk

Meadows Edge makes efforts to encourage the family and friends to participate in the social activities provided for the clients. Meadows Edge gives the opportunity to have the freedom of choice and freedom of expression within safe practice to all clients staying with us for either short or long term care. www.meadowsedge.co.uk

Providing a family-like environment where feel safe, with comfortable and cared Visit www.carechoices.co.uk forresidents further can assistance your search forabout care

Boston Boston care homes ASHRIDGE 14 Tower Road, Boston PE21 9AD Tel: 01205 366922

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FRAMPTON HOUSE RESIDENTIAL CARE HOME l West End Road, Frampton, Boston PE20 1BT Tel: 01205 724216

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GARDENS RESIDENTIAL HOME, THE 88 Sleaford Road, Boston PE21 8EY Tel: 01205 369235

RALPHLAND CARE HOME Ralphs Lane, Frampton West, Boston PE20 1QU Tel: 01205 722332

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SKIRBECK COURT (OSJCT) l 55a Spilsby Road, Boston PE21 9NU Tel: 01205 361444 Advert page 7

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VAUXHALL COURT CARE HOME l Vauxhall House, Freiston Road, Boston PE21 0JW Tel: 01205 354911

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WILLOUGHBY GRANGE CARE HOME Willoughby Road, Boston PE21 9EG Tel: 01205 357836

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WOODLANDS COURT CARE HOME Boston Road, Kirton, Boston PE20 1DS Tel: 01205 723355

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ST JOHN’S NURSING HOME White House Lane, Boston PE21 0BE Tel: 01205 366059

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GEORGIANS (BOSTON) LTD, THE l 50 Wide Bargate, Boston PE21 6RY OP D PD MH SI Tel: 01205 364111

WESTFIELD NURSING HOME 34 Sleaford Road, Boston PE21 8EU Tel: 0843 506 9452 Advert page 18

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HUNTERS CREEK CARE HOME WITH NURSING l 130 London Road, Boston PE21 7HB Advert inside back cover OP D PD YA Tel: 01205 358034

WHITE GABLES CARE HOME l 21 Willington Road, Kirton, Boston PE20 1EP OP D PD SI Tel: 01205 723874

MANOR GATE CARE HOME 190 Causeway, Wyberton, Boston PE21 7BS Tel: 01205 366260 MINSTRELS RESIDENTIAL HOME, THE Main Road, Wrangle, Boston PE22 9AJ Tel: 01205 870910

Boston care homes with nursing ELMWOOD HOUSE NURSING HOME l 88 Sleaford Road, Boston PE21 8EY Tel: 01205 369235

MEADOWS EDGE CARE HOME LTD l Wyberton West Road, Wyberton, Boston PE21 7JU Tel: 01205 353271 Advert page 74

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WILLOUGHBY GRANGE CARE HOME Willoughby Road, Boston PE21 9EG Tel: 01205 357836

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WOODLANDS COURT CARE HOME Boston Road, Kirton, Boston PE20 1DS Tel: 01205 723355

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l Lincolnshire Care Association member – see page 9 Visit www.lincolnshire.gov.uk/adultcare for help and information

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East Lindsey Horncastle care homes BRAMHALL RESIDENTIAL HOME l 1 Butt Lane, Tattershall, Lincoln LN4 4NL Tel: 01526 342632 Advert below CLARENCE HOUSE AND THE GRANARY 53 West Street, Horncastle LN9 5JE Tel: 01507 524466

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EASTWOOD LODGE l Stanhope Avenue, Woodhall Spa, Lincoln LN10 6SP OP D Tel: 01526 352188 GROVE RESIDENTIAL CARE HOME, THE Main Street, West Ashby, Horncastle LN9 5PT Tel: 01507 522507

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HEATHERLEA HOUSE RESIDENTIAL CARE HOME 109 Tor O Moor Road, Woodhall Spa LN10 6SD OP D Tel: 01526 353394

NIGHTINGALE HOUSE CARE CENTRE Main Road, Bucknall, Lincoln LN10 5DT Advert inside front cover Tel: 01526 388261 OP D PD YA NETHERLANDS Spilsby Road, Horncastle LN9 6AL Tel: 01507 522009

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OLD RECTORY, THE Main Road, Stickney, Near Boston PE22 8AY Tel: 01205 480885 OP D PD RUSSELL GREEN CARE HOME 11 Stanhope Avenue, Woodhall Spa LN10 6SP Tel: 01526 352879 OP D PD WESTERLEY RESIDENTIAL CARE HOME FOR THE ELDERLY – WOODHALL SPA l Westerley, The Broadway, Woodhall Spa LN10 6SQ Tel: 01526 352231 OP

Bramhall is a family run residential home of 30 years. We pride ourselves in the delivery of person centred care; with a dementia wing that is homely, comforting and a safe environment, that is supervised 7 days a week by our fully trained staff including our activity Co-ordinator encouraging wellbeing. Bramhall Residential Home offers a variety of facilities to directly meet the needs of our residents, including our:

Day care room: Providing a range of entertainments from arts and craft to film days and tea dances.

Hair salon and foot care specialist room: For those who require the service or just a little pampering or even a shampoo and set.

Quiet areas: should the general day to day running seem busy, we have quiet areas for puzzles and avid book readers.

Dining areas: Catering for all special diets with fresh food made on site by our two highly trained chefs.

Dementia Garden: currently in the making with colourful plants and potted bedding area and sensory patch.

Welcome to visit anytime. No appointment needed. For enquiries call 01526 342632 or email Manager@mercercare.co.uk 1 Butt Lane І Tattershall І Lincolnshire І LN4 4NL

www.mercercare.co.uk OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health

l Lincolnshire Care Association member – see page 9

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Visit www.carechoices.co.uk for further assistance with your search for care

Horncastle care homes with nursing SOUTH WOLD NURSING HOME l South Road, Tetford, Horncastle LN9 6QB Tel: 01507 533393

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TANGLEWOOD CARE HOME WITH NURSING l 36 Louth Road, Horncastle LN9 5EN Advert inside back cover OP D PD YA Tel: 01507 527265

TORAY PINES CARE HOME WITH NURSING l School Lane, Coningsby LN4 4SJ Advert inside back cover OP D PD YA Tel: 01526 344361 See the checklist on page 65 for useful suggestions of questions to ask when looking at care homes.

Louth care homes ALDERSON HOUSE Saltfleet Road, Theddlethorpe, Mablethorpe LN12 1PH Tel: 01507 338584 ASHTREE HOUSE l Church Lane, Withern, Alford LN13 0NG Tel: 01507 450373 Advert below BEECH LODGE – MABLETHORPE Stanley Avenue, Mablethorpe LN12 1DP Tel: 01507 479781 BEECHES, THE 28 South Street, Louth LN11 9JT Tel: 01507 603862 BOULEVARD HOUSE 1 The Boulevard, Mablethorpe LN12 2AD Tel: 01507 473228 CHIMNEYS CARE HOME, THE 1 Station Road, Alford LN13 9HY Tel: 01507 462789 DOULTON COURT CARE HOME Alford Road, Sutton-on-Sea LN12 2HF Tel: 01507 441026 FIR CLOSE 2 Westgate, Louth LN11 9YH Tel: 01507 603882

FOTHERBY HOUSE l Louth Road, Fotherby, Louth LN11 0UG Tel: 01507 607237 MH YA

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GABLES, THE Willoughby Road, Cumberworth, Alford LN13 9LF Tel: 01507 490661 OP D LDA SI YA LINK HOUSE Main Road, Withern LN13 0NB Tel: 01507 450403

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LIVINGSTONE COURT Stanley Avenue, Mablethorpe LN12 1DP Tel: 01507 479333

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MADEIRA HOUSE 129-131 High Holme Road, Louth LN11 0HD Tel: 01507 607452 OP D PD SI NEWHAVEN RESIDENTIAL HOME l Mumby Road, Huttoft, Alford LN13 9RF Tel: 01507 490294

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Ashtree House provides a homely environment in which the elderly with varying forms of dementia are cared for and enabled to maximize their capacity to enjoy life. We offer permanent, respite and day care within a homely, family orientated environment where the quality of care is reflected in the happiness of our residents.

Ashtree House Church Lane, Withern Alford, Lincs LN13 0NG T: 01507 450 373 E: enquiries@ashtree-house.co.uk Website: www.ashtree-house.co.uk

l Lincolnshire Care Association member – see page 9 Visit www.lincolnshire.gov.uk/adultcare for help and information

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Louth care homes continued OAK LODGE Stanley Avenue, Mablethorpe LN12 1DP Tel: 01507 479782

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RIVERSIDE Ramsgate Road, Louth LN11 0NJ Tel: 01507 608311 ROWANS, THE 266 Eastgate, Louth LN11 8DJ Tel: 01507 608081 SCOTT’S VIEW AT SOUTH FARM l Huttoft Road, Sutton-on-Sea, Mablethorpe LN12 2RU Tel: 01507 443746

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SEATON HOUSE 153 Eastgate, Louth LN11 9AJ Tel: 01507 611071

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SENSE – 25 OLD MILL PARK Louth LN11 0NY Tel: 01507 608052

LDA SI

SENSE – 54 MONKS DYKE ROAD Louth LN11 9AN Tel: 01507 609332

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SENSE – 56 MONKS DYKE ROAD Louth LN11 9AN Tel: 01507 610877

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SUMMERFIELD REST HOME 10-12 Park Road East, Sutton-on-Sea, Mablethorpe LN12 2NL Tel: 01507 441969

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SWALLOWDALE 5 Bilsby Road, Alford LN13 9EW Tel: 01507 463833

LDA

SYCAMORES, THE 45 South Street, Alford LN13 9AN Tel: 01507 463225

LDA

VICTORIA HOUSE RESIDENTIAL HOME 31 Station Road, Alford LN13 9JB Tel: 01507 463292

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WAVERLEY 164 High Street, Mablethorpe LN12 1EJ Tel: 01507 473071

OP LDA

WILLOUGHBY HOUSE Willoughby Road, Sutton-on-Sea LN12 2NF Tel: 01507 442555

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WYNGATE RESIDENTIAL CARE HOME Alford Road, Mablethorpe LN12 1PX Tel: 01507 477531

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Louth care homes with nursing APEX CARE CENTRE l Ruskin Road, Mablethorpe LN12 1BP Tel: 01507 478856 DOULTON COURT CARE HOME Alford Road, Sutton-on-Sea LN12 2HF Tel: 01507 441026 ELMS CARE HOME, THE Elm Drive, Louth LN11 0DE Tel: 01507 350100

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FOUNTAINS CARE CENTRE, THE Church Lane, Tetney, Grimsby DN36 5JX Tel: 01472 210456 Advert inside front cover OP D PD

OP D PD

MIRAMAR NURSING HOME 20 Trusthorpe Road, Sutton-on-Sea, Mablethorpe LN12 2LT Tel: 01507 442484

OP D PD SI

ORCHARD HOUSE CARE HOME l Grosvenor Road, Mablethorpe LN12 1EL OP D PD YA Tel: 01507 472203

l Lincolnshire Care Association member – see page 9

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Louth care homes with nursing continued SANDPIPER CARE HOME l South Street, Alford LN13 9AQ Advert inside back cover OP D PD Tel: 01507 462112

SUTTON LODGE RESIDENTIAL CARE HOME Station Road, Sutton-on-Sea, Mablethorpe LN12 2HR OP PD YA Tel: 01507 441905

STEWTON HOUSE l 28 Stewton Lane, Louth LN11 8RZ Tel: 01507 602961

WOLDS CARE CENTRE, THE l North Holme Road, Louth LN11 0JF OP D PD MH SI YA Tel: 01507 603869

Skegness care homes ASHBY COURT 1-6 Ashby Road, Spilsby PE23 5DR Tel: 01790 753432

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ASPEN LODGE CARE HOME Yarborough Road, Skegness PE25 2NX OP D PD MH YA Tel: 01754 610320 BYRON HOUSE 104 Drummond Road, Seacroft, Skegness PE25 3EH MH YA Tel: 01754 768909 DESBORO HOUSE Toynton All Saints, Spilsby PE23 5AE Tel: 01790 753049

LDA

DUNSFORD 24a Partney Road, Spilsby PE23 5EH Tel: 01790 753106

LDA

ERESBY HALL (OSJCT) l Ancaster Avenue, Spilsby PE23 5HT Tel: 01790 752495 Advert page 7

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KEAL VIEW Toynton All Saints, Spilsby PE23 5AE Tel: 01790 754926

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MEADOWS SANDS CARE HOME l 98 South Parade, Skegness PE25 3HR Tel: 01754 762712 Advert page 39

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MELODY LODGE West Keal Hall, Hall Lane, West Keal, Spilsby PE23 4BJ Tel: 01790 752700

LDA

NOSS MAYO RESIDENTIAL HOME 2 High Street, Burgh Le Marsh, Skegness PE24 5DY Tel: 01754 810729

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OLD HALL RESIDENTIAL CARE HOME, THE Northorpe Road, Halton Holegate, Spilsby PE23 5NZ OP D PD Tel: 01790 753503 ORBY HOUSE Gunby Road, Orby PE23 5SW Tel: 01754 811002

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PALMS, THE 147 Drummond Road, Skegness PE25 3BT Tel: 01754 768067

LDA

MANOR CARE CENTRE Fen Road, East Kirkby, Spilsby PE23 4DB Tel: 01790 763381 Advert inside front cover OP D MH

PHOENIX CARE CENTRE Ancaster Avenue, Chapel St Leonards, Skegness PE24 5SN Tel: 01754 872645

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MEADOWS COURT CARE HOME l West End, Hogsthorpe, Skegness PE24 5PA OP D MH Tel: 01754 872302

RAYLEIGH HOUSE l 17 Derby Avenue, Skegness PE25 3DH Tel: 01754 764382

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l Lincolnshire Care Association member â€“ see page 9 Visit www.lincolnshire.gov.uk/adultcare for help and information

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Skegness care homes continued ROSSLYN 41 Algitha Road, Skegness PE25 2AJ Tel: 01754 767106

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SANDBECK HOUSE RESIDENTIAL HOME l 77-81 Sandbeck House, Skegness PE25 3JX Tel: 01754 766585 SCREMBY GRANGE Scremby, Near Spilsby PE23 5RW Tel: 01754 890521 SEATHORNE COURT RESIDENTIAL HOME Winthorpe Avenue, Winthorpe, Skegness PE25 1RW Tel: 01754 765225 SPENCERS LODGE Toynton All Saints, Spilsby PE23 5AE Tel: 01790 752499

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ST ANDREWS DRIVE 87 St Andrews Drive, Skegness PE25 1DL Tel: 01754 898858 PD LDA SI YA

SYNE HILLS CARE HOME LTD l Syne Avenue, Skegness PE25 3DJ Tel: 01754 764329 VALE VIEW Toynton All Saints, Spilsby PE23 5AE Tel: 01790 755504

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WAINFLEET CARE HOME Rumbold Lane, Wainfleet, Skegness PE24 4DS Advert inside front cover Tel: 01754 881849 OP D PD MH YA WELHAM HOUSE Hundleby Road, Spilsby PE23 5LP Tel: 01790 752989 WESTCOTES RESIDENTIAL CARE HOME 70 South Parade, Skegness PE25 3HP Tel: 01754 610616 WOODSIDE CARE HOME l Lincoln Road, Skegness PE25 2EA Tel: 01754 768109

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Skegness care homes with nursing ASPEN LODGE CARE HOME l Yarborough Road, Skegness PE25 2NX Tel: 01754 610320 OP D PD MH YA SEACROFT COURT NURSING HOME Seacroft Esplanade, Skegness PE25 3BE Tel: 01754 610372

Brantley Brantley Manor Manor

•• •• •• Brantley Brantley Manor Manor lies lies just just two two miles ••

miles south south ofofone one of England’s England’s south of oneof England’s most miles of most historic historic cathedral cities, historic cathedral cities,cities, Lincoln. most cathedral Lincoln. The property property is close close The property is close to local Lincoln. The is to local amenities and is amenities and is surrounded by to local amenities and is surrounded by mature trees mature treesby and hedges. surrounded mature trees and hedges. hedges. and

•• •• •• •• •• ••

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Daycare Daycare Respite Respite Care Care Older Older person person needs needs met met Staff Staff qualified qualified and and experienced experienced in in Alzheimer’s/Dementia Alzheimer’s/Dementia Attractively Attractively decorated decorated rooms rooms 24 hour call 24 hour call systems systems access Wheelchair Wheelchair Access access Fresh, varied vaired menu menu for for all all diets diets Fresh, vaired Group activities Group activities Highly Highly qualified qualified & & friendly friendly staff staff

BrantleyManor ManorCare CareHome, Home,Brant BrantRoad, Road,Lincoln, Lincoln,Lincolnshire, Lincolnshire,LN5 LN58RX 8RX Address: Address: Brantley Brantley Manor Care Home, Brant Road, Lincoln, Lincolnshire, LN5 8RX 01522 543866 www.pearlcare.co.uk brantleymanor@pearlcare.co.uk Telephone: 01522 543866 Web: Email: brantleymanor@pearlcare.co.uk Telephone: 01522 543866 Web: www.pearlcare.co.uk Email: brantleymanor@pearlcare.co.uk

l Lincolnshire Care Association member – see page 9

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Lincoln Lincoln care homes ASHLEY COURT l 1 Ashley Court, Boundary Street, Lincoln LN5 8PQ Tel: 01522 539247

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BERNADETTE HOUSE l The Old Vicarage, South Park, Lincoln LN5 8EW Tel: 01522 521926 Advert below

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MONSON RETIREMENT HOME l 9-11 Monson Street, Lincoln LN5 7RZ Tel: 01522 520643

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REDCOTE HOUSE RESIDENTIAL CARE HOME Redcote Drive, Lincoln LN6 7HQ Tel: 01522 500796

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RIDGEWAY CARE CENTRE 2-6 The Avenue, Lincoln LN1 1PB Tel: 01522 530552

OP D

BOULTHAM PARK HOUSE (OSJCT) l Rookery Lane, Lincoln LN6 7PH Tel: 01522 681500 Advert page 7

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BRANTLEY MANOR CARE HOME l Brant Road, Lincoln LN5 8RX Tel: 01522 543866 Advert page 80

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RUCKLAND COURT 1 Ruckland Court, Ruckland Avenue, Lincoln LN1 3TP Tel: 0843 506 9452 Advert page 18

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SCORER STREET, 122 Lincoln LN5 7SX Tel: 01522 804167

CANWICK COURT CARE CENTRE 78 South Park, Lincoln LN5 8ES Tel: 01522 544595 ERMINE HOUSE (OSJCT) l Laughton Way, Ermine Estate, Lincoln LN2 2EX Tel: 01522 529093 Advert page 7 FOSSE HOUSE (OSJCT) l Hykeham Road, Lincoln LN6 8AA Tel: 01522 524612 Advert page 7 HARTSHOLME HOUSE (OSJCT) l Ashby Avenue, Lincoln LN6 0ED Tel: 01522 683583 Advert page 7 LAURELS, THE Sheridan Close, Lincoln LN2 4JX Tel: 01522 532596

LDA

ST CLAIRE’S NURSING HOME Birchwood Avenue, Doddington Park, Lincoln LN6 0QT Tel: 01522 684945

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STONES PLACE Skellingthorpe Road, Lincoln LN6 0PA Tel: 01522 684325

The Old Vicarage, South Park,

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Lincoln LN5 8EW

Bernadette House is an award winning care home situated within picturesque grounds. The home provides dementia care, residential care, respite care and day care for older people within a relaxed and homely environment.

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LINDUM PARK HOUSE CARE HOME 1-2 Lindum Road, Lincoln LN2 1NN Tel: 01522 545099 OP LDA MH YA

Tel: 01522 521926

Friendly and experienced carers focus on individual needs and an extensive programme of activities is available for residents to enjoy.

Email: admin@bernadettehouse.co.uk • Web: www.bernadettehouse.co.uk

l Lincolnshire Care Association member – see page 9 Visit www.lincolnshire.gov.uk/adultcare for help and information

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Lincoln care homes continued SWALLOW LODGE l Fen Lane, North Hykeham, Lincoln LN6 8UZ OP D PD LDA SI YA Tel: 01522 300430

TIGH ALLENE 2a Church Hill, Washingborough, Lincoln LN4 1EH LDA Tel: 01522 797947

SWANHOLME COURT Eccleshare Court, Ashby Avenue, Lincoln LN6 0ED OP D Tel: 0843 506 9452 Advert page 18

WEST DEAN CARE HOME 77-79 Yarborough Road, Lincoln LN1 1HS OP LDA MH YA Tel: 01522 568248

TAMAR HOUSE 5 Riseholme Road, Lincoln LN1 3SN Tel: 01522 524093

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For information on different types of care homes, see page 62.

Lincoln care homes with nursing ALTHAM COURT CARE HOME Altham Terrace, Lincoln LN6 7SP Tel: 01522 511373

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BUNKERS HILL CARE HOME l 1 Ross Close, off Carlton Boulevard, Lincoln LN2 4WQ OP D PD MH YA Tel: 01522 575139 CATHEDRAL NURSING HOME 23 Nettleham Road, Lincoln LN2 1RQ Tel: 01522 526715 CHERRY TREE LODGE NURSING HOME 133 Macaulay Drive, Lincoln LN2 4ET Tel: 01522 545580 EASTHOLME CARE HOME 74-75 South Park, Lincoln LN5 8ES Tel: 01522 521956 ECCLESHARE COURT Ashby Avenue, Lincoln LN6 0ED Tel: 0843 506 9452 Advert page 18 GREETWELL HOUSE NURSING HOME 70 Greetwell Close, Lincoln LN2 4BA Tel: 01522 521830 GROSVENOR HALL CARE HOME l Newark Road, Lincoln LN5 8QJ Tel: 01522 528870

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HARVEST HOUSE NURSING HOME 126 Carholme Road, Lincoln LN1 1SP Tel: 01522 513202

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HOMER LODGE CARE CENTRE 23-26 Monson Street, Lincoln LN5 7RZ Advert inside front cover OP Tel: 01522 530108 ROMAN WHARF NURSING HOME 1 Roman Wharf, Lincoln LN1 1SN Tel: 01522 524808

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l Lincolnshire Care Association member â€“ see page 9

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North Kesteven

See page 82 for the Service User Bands key

North Hykeham care homes AN CALADH HOUSE 4 Church Hill, Washingborough, Lincoln LN4 1EH Tel: 01522 790110

LDA YA

OP D PD

HAVEN CARE HOME, THE 19 Lincoln Road, Metheringham, Lincoln LN4 3EF Tel: 01526 322051 OP D

AN DARACH HOUSE 22 School Lane, North Scarle LN6 9EY Tel: 01522 778851

LDA YA

BECKFIELD HOUSE RESIDENTIAL HOME l Station Road, Heighington, Lincoln LN4 1QJ Tel: 01522 790314

OP D

BROUGHTON HOUSE AND COLLEGE 12 High Street, Brant Broughton, Lincoln LN5 0SL Tel: 01400 272929

LDA

CANWICK HOUSE CARE HOME Hall Drive, Canwick, Lincoln LN4 2RG OP D PD MH SI Tel: 01522 522275 COTTAGE RESIDENTIAL HOME, THE Nocton Hall, Nocton, Lincoln LN4 2BA Tel: 01526 320887

GROVE CARE CENTRE, THE 14 Church Road, Skellingthorpe, Lincoln LN6 5UW Tel: 01522 500710

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HOLMLEIGH CARE HOME Lincoln Road, Navenby, Lincoln LN5 0LA Tel: 01522 810298

NEALE COURT Neale Road, North Hykeham, Lincoln LN6 9UA Tel: 0843 506 9452 Advert page 18 OP D ST MICHAELS High Street, Waddington, Lincoln LN5 9RF Tel: 01522 723292 TIGH COILEAN 5 Thorpe Lane, South Hykeham, Lincoln LN6 9NW Tel: 01522 690525 WELBOURN MANOR CARE CENTRE High Street, Welbourn, Lincoln LN5 0NH Tel: 01400 272221

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North Hykeham care homes with nursing BASSINGHAM CARE CENTRE 2 Lincoln Road, Bassingham, Lincoln LN5 9HE Tel: 01522 788215 Advert below

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BECKSIDE (OSJCT) l Middle Street, North Hykeham, Lincoln LN6 9QX Tel: 01522 693461 Advert page 7

WELCOME TO BASSINGHAM CARE CENTRE ... Now owned by My Care, we provide long and short-term support for a wide range of physical and mental health needs. Situated in a well-serviced village within beautiful grounds is a choice of homely but welcoming accommodation in our bungalows, community hall and victorian rectory. Registered Nurses are on site constantly.

Bassingham Care Centre 2 Lincoln Road, Bassingham, Lincolnshire LN5 9HE T: 01522 788215 • E: bassingham@my-care.co.uk

Family and friends are welcomed as an essential part of the care home’s life. We know that the decision to seek help for yourself or your loved ones is not easy. Sometimes the paperwork and the funding systems seem complex. We can provide professional support and advice to make this process easier for you.

Visit www.lincolnshire.gov.uk/adultcare for help and information

North Hykeham care homes with nursing continued CHESTERFIELD HOUSE 411 Newark Road, North Hykeham, Lincoln LN6 9SP Tel: 01522 692607

WELBOURN HALL NURSING HOME l Hall Lane, Welbourn, Lincoln LN5 0NN Tel: 01400 272771

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COURTLANDS LODGE l 25 Langley Road, North Hykeham, Lincoln LN6 9RX MH Tel: 01522 693800

WHITE GABLES Lincoln Road, Skellingthorpe, Lincoln LN6 5SA Tel: 01522 693790

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ST PAUL’S CARE HOME l High Street, Waddington, Lincoln LN5 9RF OP D PD MH SI Tel: 01522 721764

WOODVIEW 127 Lincoln Road, Branston, Lincoln LN4 1NT OP D YA Tel: 01522 790604

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Sleaford care homes ASHDENE CARE HOME l 89 Eastgate, Sleaford NG34 7EE Tel: 01529 304872

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BARN, THE l Heath Farm, Heath Road, Ashby de la Launde, Lincoln LN4 3JD Tel: 01526 322444 BYARDS KEEP Greylees, Sleaford NG34 8XT Tel: 01529 488931

LDA

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CHERRY TREE LODGE l 34 Station Road, Ruskington, Sleaford NG34 9DA LDA Tel: 01526 830803 CHESTNUTS RETIREMENT HOME l Station Road, Ruskington , Sleaford NG34 9DE Tel: 01526 832174 COTTAGE, THE l Heath Farm, Heath Road, Ashby de la Launde, Lincoln LN4 3JD Tel: 01526 322444 CROFT, THE l Heath Farm, Heath Road, Ashby de la Launde, Lincoln LN4 3JD Tel: 01526 322444

FARMHOUSE, THE l Heath Farm, Heath Road, Ashby de la Launde, Lincoln LN4 3JD Tel: 01526 322444

LDA

FIVE BELLS RESIDENTIAL CARE HOME l 28 Market Place, Folkingham, Sleaford NG34 0SF OP D PD Tel: 01529 497412 GREENACRES CARE HOME l 71 Cameron Street, Heckington, Sleaford NG34 9RP Tel: 01529 460935

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HOLT, THE l Heath Farm, Heath Road, Ashby de la Launde, Lincoln LN4 3JD Tel: 01526 322444

LDA

KIRK HOUSE l 2 Lincoln Road, Dorrington, Lincoln LN4 3PT Tel: 01526 833569

LDA

ORCHARD LODGE Kirk House, 2 Lincoln Road, Dorrington, Lincoln LN4 3PT Tel: 07792 738804

LDA YA

l Lincolnshire Care Association member – see page 9

Visit www.carechoices.co.uk for further assistance with your search for care

Sleaford care homes continued PADDOCKS, THE l Heath Farm, Heath Road, Ashby de la Launde, Lincoln LN4 3JD Tel: 01526 322444 REEDS, THE 2 Lincoln Road, Dorrington, Lincoln LN4 3PT Tel: 01479 676724

LDA

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ROXHOLM HALL CARE CENTRE Roxholm, Sleaford NG34 8ND Tel: 01526 832128

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SUILLEAN HOUSE 77 Sleaford Road, Heckington, Sleaford NG34 9QP Tel: 01529 461066

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VILLAGE FARM Newark Road, Norton Disney, Lincoln LN6 9JS Tel: 01522 789776

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YORK HOUSE 15 Waterside, Billinghay, Lincoln LN4 4BU OP D PD SI Tel: 01526 860378

Sleaford care homes with nursing ASHFIELD LODGE Ashfield Road, Sleaford NG34 7DZ Tel: 01529 307330 BLAIR HOUSE Skirth Road, Billinghay, Lincoln LN4 4AY Tel: 01526 860432

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ST ANDREW’S NURSING AND CARE HOME Main Street, Ewerby, Sleaford NG34 9PL Tel: 01529 460286

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MARTIN HALL NURSING HOME l High Street, Martin, Lincoln LN4 3QY Advert inside front cover OP D PD MH YA AD Tel: 01526 378251 OAKDENE CARE HOME l 4 Eastgate, Sleaford NG34 7DJ Tel: 01529 415253

www.carechoices.co.uk

l Lincolnshire Care Association member – see page 9 Visit www.lincolnshire.gov.uk/adultcare for help and information

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South Holland Spalding care homes ABBEYGATE REST HOME l North Street, Crowland PE6 0EG Tel: 01733 211429

ABBEYGATE RETIREMENT HOME l High Street, Moulton, Spalding PE12 6QB Tel: 01406 373343

ANTON HOUSE – CARE HOME LEARNING DISABILITIES l 11 Windmill Close, Holbeach, Spalding PE12 7NX OP PD LDA YA Tel: 01406 426809 BANCROFT RESIDENTIAL HOME LTD, THE l 50 Market Street, Long Sutton, Spalding PE12 9DF OP D Tel: 01406 362734

FIELD HOUSE Fleet Hargate, near Holbeach, Spalding PE12 8LL Tel: 01406 423257

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GENESIS RESIDENTIAL HOME l 2 Station Street, Donington, Spalding PE11 4UQ Tel: 01775 820431 MAYFIELD RESIDENTIAL HOME Fleet Street, Holbeach, Spalding PE12 7AG Tel: 01406 423645 Advert page 87

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NENE LODGE RETIREMENT HOME l 224 Bridge Road, Sutton Bridge, Spalding PE12 9SG Tel: 01406 351000

NUTTEN STOVEN RESIDENTIAL HOME 81 Boston Road, Holbeach PE12 8AA Tel: 01406 424941

BRUN LEA CARE l 21 Surfleet Road, Pinchbeck, Spalding PE11 3XY OP D Tel: 01775 680576

PATCHETT LODGE (OSJCT) l Stukeley Road, Holbeach PE12 7LJ Tel: 01406 422012 Advert page 7

BUNGALOW RETIREMENT HOME, THE 156 Park Road, Spalding PE11 1QZ Tel: 01775 724995

SENSE – 18 WATER GATE Quadring, Spalding PE11 4PY Tel: 01775 821957

BANK HOUSE CARE HOME Gosberton Bank, Gosberton, Spalding PE11 4PB OP D PD Tel: 01775 840297 BAY LODGE 36 Fen Road, Holbeach PE12 8QA Tel: 01406 424197

CAPRICORN COTTAGE 88 Eastgate, Fleet, Holbeach, Spalding PE12 8ND Tel: 01406 425067

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SENSE – 21A & 21B JOHNSON AVENUE Spalding PE11 2QE Tel: 01775 767472 OP LDA YA

CEDAR HOUSE l Off Pinchbeck Road, Spalding PE11 1QF PD LDA SI YA Tel: 01775 711375

SENSE – 38 CHURCH STREET Pinchbeck, Spalding PE11 3UB Tel: 01775 711103

LDA SI

LDA SI YA

l Lincolnshire Care Association member – see page 9

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Spalding care homes continued SOUTHERNWOOD HOUSE 20 Matmore Gate, Spalding PE11 2PN Tel: 01775 760563 Advert page 64

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SOUTHFIELD HOUSE (OSJCT) l Woolram Wygate, Spalding PE11 1PS Tel: 01775 724612 Advert page 7

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ST JOHN’S CARE HOME 66 Hawthorn Bank, Spalding PE11 1JQ Tel: 0843 506 9452 Advert page 18

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STONEHAVEN 117 Main Road, Quadring, Spalding PE11 4PJ Tel: 01775 820885

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Spalding care homes with nursing ASHWOOD NURSING HOME – SPALDING 43 Spalding Common, Spalding PE11 3AU Tel: 0843 506 9452 Advert page 18

HOLBEACH AND EAST ELLOE HOSPITAL TRUST l Boston Road North, Holbeach, Spalding PE12 8AQ OP PD Tel: 01406 422283 OP PD

BEECH LODGE NURSING HOME Frogs Abbey Gate, Holbeach, Spalding PE12 8QJ Tel: 0843 506 9452 Advert page 18

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CEDAR FALLS CARE HOME l Little London Road, Spalding PE11 2UA Advert inside back cover OP D PD YA Tel: 01775 713233 GOSBERTON HOUSE CARE HOME WITH NURSING l 11 Westhorpe Road, Gosberton, Spalding PE11 4EW Tel: 01775 840581 Advert below

KIMBERLEY CARE VILLAGE l 23 London Road, Long Sutton, Spalding PE12 9EA OP D Tel: 01406 364309 HOVENDEN – CARE HOME WITH NURSING PHYSICAL DISABILITIES Lowgate, Fleet, Spalding PE12 8LP OP PD YA Tel: 01406 423037

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osberton House Care Home nursing and residential home Residential, Convalescent, Palliative and Terminal Care

01775 840581

Friendship, care & comfort are the keys to a happy retirement & these are all offered at Gosberton House, which is a family owned & run home. Our highly trained nurses & carers are experts in the care & comfort of the elderly, infirm and terminally ill 24 hours a day. Daycare - come and join us for the day. We can collect and return you home. Enjoy a home cooked 2 course hot lunch. Participate in our daily activities, from crafts to quizzes, something for everyone. Daycare from Monday to Friday, 10 am to 3 pm. Bathing facilities also available. Westhorpe Road, Gosberton, Spalding, Lincolnshire PE11 4EW admin@gosbertonhouse.co.uk • www.gosbertonhouse.co.uk

Are you looking for a special care home for your loved one? Give them the gift of a happy and secure life at Mayfield • Registered for Elderly and Dementia Care • Award Winning High Specification Building • Convenient Central Location

MAYFIELD RESIDENTIAL HOME, Fleet Street, Holbeach Centre

Please call our manager Jan on: 01406 423645 E: enquiries@mayfield-residential.co.uk www.mayfield-residential.co.uk

l Lincolnshire Care Association member – see page 9 Visit www.lincolnshire.gov.uk/adultcare for help and information

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Orchard Care Homes in Your Area Rooms available for long or short term stays Grimsby Grange and Manor Residential & Dementia Care Home Second Avenue, Grimsby, N.E. Lincolnshire DN33 1NU Tel: 01472 276 566

Cambridge Park Care Home

Peterhouse Road, Grimsby, N.E. Lincolnshire, DN34 5UX Tel: 01472 276 716

Eaton Court Care Home

Augusta Street, Grimsby, N.E. Lincolnshire, DN34 4UD Tel: 01472 341 846

For more information call

01423 859 859

or visit www.orchardcarehomes.com www.facebook.com/orchardcarehome 88

Visit www.carechoices.co.uk for further assistance with your search for care

South Kesteven Grantham care homes APPLE TREES CARE & REABLEMENT CENTRE (OSJCT) l Arlington Gardens, Grantham NG31 7GQ OP D PD MH SI Tel: 01476 542700 Advert page 7 AVERY LODGE l 37 Beacon Lane, Grantham NG31 9DN Tel: 01476 590674

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AYRSHIRE HOUSE l 24-26 Main Road, Long Bennington, Newark NG23 5EH Tel: 01400 281971 BELVOIR HOUSE CARE HOME Brownlow Street, Grantham NG31 8BE Tel: 01476 565454 BIRCHWOOD RETIREMENT HOME 6-8 Dudley Road, Grantham NG31 9AA Tel: 01476 562042 CASTLEGATE HOUSE RESIDENTIAL HOME 49 Castlegate, Grantham NG31 6SN Tel: 01476 560800

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CAYTHORPE RESIDENTIAL HOME 77 High Street, Caythorpe, Grantham NG32 3DP OP D Tel: 01400 272552 FAIRVIEW FARM l Gloucester Road, Grantham NG31 8RJ Tel: 01476 567600

LDA

GREGORY HOUSE (OSJCT) l Welby Gardens, Grantham NG31 8BN Tel: 01476 562192 Advert page 7

HARROW STREET 18 Harrow Street, Grantham NG31 6HF OP PD LDA SI YA Tel: 01476 574429 MILLFIELD HOUSE 13 Back Lane, Colsterworth, Grantham NG33 5NJ Tel: 01476 860270

LDA SI YA

OLD HALL, THE l 1 High Street, Billingborough, Sleaford NG34 0QA Tel: 01529 240335

Grantham care homes with nursing HARROWBY LODGE NURSING HOME l 4 Harrowby Lane, Grantham NG31 9HX OP D PD YA Tel: 01476 568505

RED COURT CARE COMMUNITY 12 St Edmunds Court, Grantham NG31 8SA Tel: 01476 576811

KINGS COURT NURSING HOME Church Street, Grantham NG31 6RR Tel: 01476 576928 OP D PD MH SI YA

ST EDMUNDS NURSING HOME Worcester Road, Grantham NG31 8SF Tel: 01476 576811

NEWTON HOUSE 148 Barrowby Road, Grantham NG31 8AF Tel: 01476 452380 Advert page 90 OP D PD MH YA

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See the checklist on page 65 for useful suggestions of questions to ask when looking at care homes.

l Lincolnshire Care Association member â€“ see page 9 Visit www.lincolnshire.gov.uk/adultcare for help and information

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Personalised Care At your local Barchester care homes

We understand finding the right care home can be a daunting decision, that’s why our friendly teams are on hand to offer advice and guidance at a time to suit you. Our homes offer a range of care services whilst supporting independence and maintaining individual interests. With varied activities programmes and freshly prepared home-cooked meals, we pride ourselves on making everyone feel at home.

Nursing care • Residential care • Dementia care • Respite care If you need urgent care or just some help and advice, our friendly teams are always here when you need them. For more information visit our website www.barchester.com Braeburn Lodge Care Home

Tennyson Wharf Care Home

Call: 01778 752 527

Call: 01522 844 151

Newton House Care Home

Wood Grange Care Home

Braeburn Road, Deeping St James, PE6 8GP

148 Barrowby Road, Grantham, NG31 8AF

Park Lane, Burton Waters, LN1 2ZD

Westminster Lane, Bourne, PE10 9TU

Call: 01476 452 380 Call: 01778 752 570 Visit www.carechoices.co.uk for further assistance with your search for care 90

Stamford care homes BRACEBOROUGH HALL RETIREMENT HOME l Church Lane, Braceborough, Stamford PE9 4NT OP Tel: 01778 560649 CHEVINGTON HOUSE l 36 North Road, Bourne PE10 9AS Tel: 01778 421821 Advert page 64

DIGBY COURT (OSJCT) l Christopher’s Lane, Bourne PE10 9AZ Tel: 01778 422035 Advert page 7

OP PD

LAURELS, THE l 45 High Street, Market Deeping, Peterborough PE6 8ED Tel: 01778 344414 QU’APPELLE CARE HOME Harrington Street, Bourne PE10 9HA Tel: 01778 422932

SENSE – 92 BLACK PRINCE AVENUE Market Deeping, Peterborough PE6 8LU Tel: 01778 344215

LDA SI

SENSE – MANOR COURT 72 Church Street, Market Deeping PE6 8AL Tel: 01778 343617

LDA SI

SENSE – THE MANOR HOUSE 72 Church Street, Market Deeping PE6 8AL Tel: 01778 343768

LDA SI

TALLINGTON CARE HOME Main Road, Tallington, Stamford PE9 4RP Tel: 0843 506 9452 Advert page 18

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TALLINGTON LODGE CARE HOME Main Road, Tallington, Stamford PE9 4RP OP D PD SI Tel: 0843 506 9452 Advert page 18

OP D PD SI

TOWNGATE EAST, 20 Market Deeping, Peterborough PE6 8DR OP D PD LDA MH SI YA Tel: 01778 342091

ROSE LODGE AND HOLLAND HOUSE CARE HOME 35a Church Street, Market Deeping, Peterborough PE6 8AN OP D PD Tel: 0843 506 9452 Advert page 18

WHITEFRIARS (OSJCT) l St. Georges Avenue, Stamford PE9 1UN Tel: 01780 765434 Advert page 7

SENSE – 25 HORSEGATE Deeping St James, Peterborough PE6 8EN Tel: 01778 347037

LDA SI

WILLOWS, THE 74 Station Street, Rippingale, Bourne PE10 0SX Tel: 01778 440773 OP D

LDA SI

YEW TREE RESIDENTIAL CARE HOME l 60 Main Road, Dowsby, Bourne PE10 0TL Tel: 01778 440247

SENSE – 32A BROADGATE LANE Deeping St James, Peterborough PE6 8NW Tel: 01778 380522

OP D

Stamford care homes with nursing ABBEY COURT CARE HOME Falcon Way, Bourne, Peterborough PE10 0GT Tel: 01778 391390 BRAEBURN LODGE Braeburn Road, Deeping St James, Peterborough PE6 8GP Tel: 01778 752527 Advert page 90

OP D PD SI YA

CEDARS, THE l Church Walk, South Street, Bourne PE10 9UQ Tel: 01778 421555

OP D PD

PRIORY COURT Priory Road, Stamford PE9 2EU Tel: 01780 766130 Advert page 62

OP D PD SI YA

l Lincolnshire Care Association member – see page 9 Visit www.lincolnshire.gov.uk/adultcare for help and information

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Call us on 01223 207770 www.carechoices.co.uk 92

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Visit www.carechoices.co.uk for further assistance with your search for care

Stamford care homes with nursing continued RED HOUSE, THE l 11 Emlyns Street, Stamford PE9 1QP Tel: 0843 506 9452 Advert page 18

OP D

WOOD GRANGE Westminster Lane, West Road, Bourne PE10 9TU Tel: 01778 752570 Advert page 90 OP D PD MH YA

West Lindsey Gainsborough care homes CHESTNUT HOUSE 62 High Street, Marton DN21 5AW Tel: 01427 718272

MH YA

FOXBY COURT (OSJCT) l Middlefield Lane, Gainsborough DN21 1QR Tel: 01427 613376 Advert page 7

FOXBY HILL CARE HOME l Foxby Hill, Gainsborough DN21 1PN Tel: 01427 611231 OP D PD MH SI YA GROSVENOR HOUSE CARE HOME l 19 Back Street, East Stockwith, Gainsborough DN21 3DL Tel: 01427 616950

NORTH WARREN HOUSE North Warren Road, Gainsborough DN21 2TU Tel: 01427 612171 OLD RECTORY, THE l Sturton Road, Saxilby, Lincoln LN1 2PG Tel: 01522 702346

OP D

REDCOTE RESIDENTIAL HOME 23 Gainsborough Road, Lea, Gainsborough DN21 5HR Tel: 01427 615700

ST OGGS 14 Front Street, Morton, Gainsborough DN21 3AA Tel: 01427 617173

MH YA

OP LDA

TIGH BRUADAIR Summer Hill, Gainsborough DN21 1HQ Tel: 01427 611541

LDA YA

MANOR, THE The Green, Scotter, Gainsborough DN21 3UD Tel: 01724 764884 OP D MH

WISPINGTON HOUSE LTD l 41 Mill Lane, Saxilby, Lincoln LN1 2QD Tel: 01522 703012

OP D PD

OP D PD YA

KINGSWAY CLAYTON HOUSE RESIDENTIAL CARE HOME l 9-11 Lea Road, Gainsborough DN21 1LW Tel: 01427 613730

Gainsborough care homes with nursing BLYTON COURT 3 Laughton Road, Blyton, Gainsborough DN21 3LG Tel: 01427 628791

PD MH YA

DROVERS CALL l 186 Lea Road, Gainsborough DN21 1AN Tel: 01427 678300

OP D PD

ELIOT HOUSE Crooked Billet Street, Morton, Gainsborough DN21 3AH Tel: 01427 617545

OP D PD MH

See the checklist on page 65 for useful questions to ask when looking at care homes.

l Lincolnshire Care Association member â€“ see page 9 Visit www.lincolnshire.gov.uk/adultcare for help and information

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HOLLY TREE LODGE CARE HOME

3 EASTGATE, SCOTTON, GAINSBOROUGH, LINCOLNSHIRE DN21 3QR Telephone: 01724 762537 E-Mail: admin@hollytreecare.co.uk Registered Manager: Anne Atkinson E-Mail: manager@hollytreecare.co.uk Please see our website www.hollytreecare.co.uk and our recommendations on www.carehome.co.uk

Holly Tree Lodge is situated within the heart of the picturesque village of Scotton which is within easy reach of both Scunthorpe and Gainsborough. It is a two storey detached property that stands within its own gardens and has views of the countryside. The Home is able to offer packages ranging from one day respite to long term care and continuing care. At Holly Tree Lodge, we care for people with nursing needs and also for people with social care needs especially those related to memory loss and dementia. The Home is well furnished to create a comfortable and homely atmosphere that offers a safe and secure environment. The accommodation is spacious and appropriate. The living area has been adapted to reduce the risks associated with the needs of the residents. Four lounge areas and two large dining rooms provide bright and welcoming communal areas for residents and visitors. There has been a recent addition of secure WiFi throughout all areas of the Home which is freely available. There are safe and accessible gardens with both secluded areas providing privacy and larger areas for groups in which to enjoy time together. The approach of the staff within the Home ensures that the person is cared for in an individualised way, promoting freedom of choice. There is a dedicated activities person providing group as well as individual activities for the residents. All people within the Home have comprehensive support plans that are person-centred to meet their individual needs and include individual choices and social inclusion. The support plans are regularly reviewed by the management team and staff. This ensures that the personâ€™s requirements and wishes are taken into account within daily activities. We welcome telephone enquiries at any time and also invite you to call in at the Home to have a look around. No appointment is necessary, though if you specifically wish to speak to our Manager Anne, please call beforehand to ensure she is on duty when you intend to visit.

Visit www.carechoices.co.uk for further assistance with your search for care

Gainsborough care homes with nursing continued FERNDENE CARE HOME l Parksprings Road, Gainsborough DN21 1NY Tel: 01427 810700

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GABLES MANOR l Ingleby, Saxilby, Lincoln LN1 2PQ Tel: 01522 704250 GROSVENOR HOUSE CARE HOME l 19 Back Street, East Stockwith, Gainsborough DN21 3DL Tel: 01427 616950 HOLLY TREE LODGE CARE HOME l 3 Eastgate, Scotton, Gainsborough DN21 3QR Tel: 01724 762537 Advert page 94

LDA

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HOWSON CARE CENTRE l Marton Road, Willingham-by-Stow, Gainsborough DN21 5JU OP D LDA MH YA Tel: 01427 788283 LAUGHTON CROFT CARE HOME WITH NURSING l Gainsborough Road, Scotter Common, Gainsborough DN21 3JF OP D PD MH SI YA AD Tel: 01724 762678 MANOR NURSING HOME, THE l Dog & Duck Lane, Morton, Gainsborough DN21 3BB Tel: 01427 612796

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MIDDLEFIELD HOUSE NURSING HOME Middlefield Lane, Gainsborough DN21 1TY Tel: 01427 615577

LDA YA

HOLLIES, THE The Hawthorns, 53 Station Road, Bardney, Lincoln LN3 5UD Tel: 07817 946026

LDA YA

LITTLE BROCKLESBY HOUSE 51 High Street, Limber, Grimsby DN37 8JL Tel: 01469 561353

OP D

Market Rasen care homes BLYTHE HOUSE Lincoln Road, Faldingworth LN8 3SF Tel: 01522 868279

LDA YA

BRAMBLES 53 Station Road, Bardney, Lincoln LN3 5UD LDA YA Tel: 01526 399868 COTTAGE SPECIALIST RESIDENTIAL SERVICE, THE l 31 Norbeck Lane, Welton, Lincoln LN2 3JP Tel: 01673 862000

LDA YA

MIDDLEGATE LODGE Horncastle Road, Caistor, Market Rasen LN7 6JG LDA MH YA AD Tel: 01472 852282

GLEBE HOUSE 7 South Dale, Caistor, Market Rasen LN7 6LS MH YA Tel: 01472 852282

OAKS, THE 51 Station Road, Bardney, Lincoln LN3 5UD PD LDA SI YA Tel: 01749 676724

GREENACRES CARE HOME 17-19 Grimsby Road, Caistor, Market Rasen LN7 6QY OP Tel: 01472 851989

OLD HALL, THE l Chapel Road, Fiskerton LN3 4HD Tel: 01522 595395

HAWTHORNS, THE l 53 Station Road, Bardney, Lincoln LN3 5UD Tel: 01526 399868

POPLARS, THE (OSJCT) l Chapman Street, Market Rasen LN8 3DS Tel: 01673 843319 Advert page 7

LDA

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l Lincolnshire Care Association member â€“ see page 9 Visit www.lincolnshire.gov.uk/adultcare for help and information

Advertisers are highlighted

Bupa care homes

For a choice of elderly care options in Lincoln If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short term care options in Lincoln could be something for you to think about. And, you don’t need to be a Bupa customer to stay with us. To find out more, call our Elderly Care Support Line seven days a week on

01522 719 536 We may record or monitor our calls.

For elderly care. For Living Q117235 6534/MAR17 BPR 01953

Nettleton Manor Nursing Home

is one of the best care homes in Lincolnshire and is registered for residential and nursing clients, and people living with dementia. NHS Lincolnshire Care Home Assessment Awarded the home an excellent score of 87%. We offer 24 hour nursing care, provided by a team of highly qualified Registered Nurses, Care Assistants and support staff. We pride ourselves in being a specialist provider in dementia care and offer holistic services, as well as access to healthcare services to ensure that our service users are able to live a fulfilling and rewarding life. With our dedicated activities team, there is always a variety of things going on, or quiet spaces are available if that is what you would prefer.

Nettleton Manor Care Home: Moortown Road, Nettleton, Market Rasen LN7 6HX Telephone: 01472 851 230 • Fax: 01472 852 015 • Mobile: 07780 685075 Email: nettletonmanor@gmail.com

rated as 87%

excellent

Tell us what you think Complete our short questionnaire

www.carechoices.co.uk/reader-survey

Visit www.carechoices.co.uk for further assistance with your search for care

Market Rasen care homes continued SAXILBY HOUSE l 9-15 Highfield Road, Saxilby LN1 2QP Tel: 01522 704025 WATERLOO HOUSE l Walesby Road, Market Rasen LN8 3EX Tel: 01673 842343 Advert below

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WILLAN HOUSE l Stainfield, Wragby, Market Rasen LN8 5JL Tel: 01526 398785

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For information on different types of care homes, see page 62.

Market Rasen care homes with nursing GLENGARRIFF HOUSE NURSING HOME 8 King Street, Market Rasen LN8 3BB Tel: 01673 844091

ST LUKE’S NURSING HOME 35 Main Street, Scothern, Lincoln LN2 2UJ Tel: 01673 862264 LDA YA

HEALTHLINC APARTMENTS l Cliff Road, Welton, Lincoln LN2 3JN Tel: 01673 862000 OP PD LDA MH SI YA HILL HOUSE CARE HOME Sand Lane, Osgodby, Market Rasen LN8 3TE Tel: 01673 843407

TENNYSON WHARF Park Lane, Burton Waters, Lincoln LN1 2ZD Tel: 01522 844151 Advert page 90 OP D PD YA WILLOW COURT Croft Lane, Cherry Willingham, Lincoln LN3 4JW OP D Tel: 01522 595391

OP PD LDA MH YA

LAURELS NURSING HOME, THE Lincoln Road, Holton-cum-Beckering, Market Rasen LN8 5NG Tel: 01673 858680 NETTLETON MANOR NURSING HOME Moortown Road, Nettleton, Market Rasen LN7 6HX Tel: 01472 851230 Advert page 96

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“Our residents don’t live in our workplace, we work in their home.” Waterloo House is set in the heart of the Lincolnshire Wolds and is registered for 35 residents with old age and Dementia. We are supported by a fantastic, dedicated long standing team, and together we strive to provide high quality individual care for all our residents ensuring that they enjoy their stay with us. We prepare fresh, locally sourced produce in our kitchen every day. We offer a varied daily choice and will also provide for special dietary needs. We will happily meet any special requests that you might have. We receive lots of positive feedback about the care that we provide, the friendliness of the staff, the home’s cleanliness and the warm feeling that residents and visitors experience. See our latest report by logging on to www.cqc.org.uk.

Walesby Road, Market Rasen, Lincolnshire LN8 3EX

Tel: 01673 842343 Email: waterloocarehome@gmail.com www.waterloohousecarehome.co.uk

l Lincolnshire Care Association member – see page 9 Visit www.lincolnshire.gov.uk/adultcare for help and information

Advertisers are highlighted

Index

Advertisers in bold

A Abbey Court Care Home

Abbeygate Rest Home

Boulevard House

Atlas Care Services Ltd Lincolnshire

Boultham Park House (OSJCT) 81

Autism Care Community Services (Lincolnshire)

Braceborough Hall Retirement Home

Abbeygate Retirement Home 86

Autumn Park Business Centre 27

Action Homecare

Braeburn Lodge

Avery Lodge

Adderley Court Apartments

Brambles

Ayrshire House

Advance Lincolnshire

Bramhall Residential Home

Brantley Manor Care Home

Age UK Lincoln and Kesteven 22 Alderson House Allied Healthcare

77 22, 25

Allways Care Community Support Agency

Altham Court Care Home

Ambassador Homecare Ltd

B Bancroft Residential Home Ltd, The Bank House Care Home

Broughton House and College 83 86 Brun Lea Care 86 BSpoke Social Care

86 23

An Caladh House

An Darach Care

84 Bungalow Retirement Home, The Bassingham Care Centre 83 Bunkers Hill Care Home Bay Lodge 86 Butterflies Care & Beckfield House Support Ltd Residential Home 83 Byards Keep Beckside (OSJCT) 83 Byron House Beeches, The 22, 77

An Darach House

Beech House

Angels on Call, The

Beech Lodge – Mablethorpe 77

Canwick Court Care Centre

Annicare Ltd

Beech Lodge Nursing Home 87

Canwick House Care Home

Ansar Projects

Belvoir House Care Home

Capricorn Cottage

Bernadette House

Care 4 U Services (Lincs) Ltd 23

Amber Care (Lincolnshire) Ltd 28

Anton House – Care Home Learning Disabilities

Apex Care Centre

Apple Trees Care & Reablement Centre (OSJCT) 89 Ashby Court

Ashdene Care Home

Ashfield Lodge

Ashley Court

Ashridge

Ashtree House

Barn, The

Birchwood Retirement Home 89 Blair House

Blenheim Care Centres

Bloomsbury Home Care Ltd Bourne 27

23 84 79

Care 4 U Services (Lincs) Ltd – Market Rasen

Carewatch (Lincoln)

Castlegate House Residential Home

Cathedral Nursing Home

Caythorpe Residential Home 89

Bluebird Care Lincoln

Cedar Falls Care Home Cedar House

Bluebird Care South Lincolnshire

Blythe House

Aspen Lodge Care Home 79, 80

Blyton Court

Blossoming Hearts Care Agency Ltd Bluebird Care (Peterborough & Rutland)

Ashwood Nursing Home – Spalding

87 25, 86

Cedars, The

Charisma Services

Cherry Tree Lodge

Cherry Tree Lodge Nursing Home

Visit www.carechoices.co.uk for further assistance with your search for care

Index continued

Advertisers in bold

Chesterfield House

Chestnut House

Gregory House (OSJCT)

Fairview Farm

Chestnuts Retirement Home 84

Farmhouse, The

Chevington House

Chimneys Care Home, The

Fenns Home Management & Support Services

82 89 Grosvenor Hall Care Home 84 Grosvenor House Care Home 93, 95

Clarence House and The Granary

Field House

27 Grove Care Centre, The 95 Grove Residential Care Home, The 86

Clarriots Home Care Ltd

Fir Close

Five Bells Residential Care Home

Flo’s Friends

FocusAbility Support and Care Services

For You Healthcare Ltd

Ferndene Care Home

Community Support Services 22 Cottage, The Cottage Residential Home, The

84 23, 83

Cottage Specialist Residential Service, The 95

Forget Me Not Home Care Ltd 25

County Care Independent Living Ltd

Fosse Healthcare – Lincoln

Courtlands Lodge

Fosse House (OSJCT)

CRG Homecare – Sleaford

Fotherby House

CRG Homecare Lincolnshire

Fountains Care Centre, The 78

Croft, The

Foxby Court (OSJCT)

Foxby Hill Care Home

Frampton House Residential Care Home

D Desboro House

Digby Court (OSJCT)

Direct Personnel Agency Ltd 25 Doulton Court Care Home 77, 78 Drovers Call

Dunsford

G Gables Manor

Gables, The

Gardens Residential Home, The

Genesis Residential Home

Eastholme Care Home

Georgians (Boston) Ltd, The

Eastwood Lodge

Gilder Care Ltd

Eccleshare Court

Glebe House

Eliot House

Elms Care Home, The

Glengarriff House Nursing Home

Elmwood House Nursing Home 75

Gosberton House Care Home with Nursing

Eresby Hall (OSJCT)

Greenacres Care Home

Ermine House (OSJCT)

Greetwell House Nursing Home

Evergreen Care Trust Stamford 27

84, 95 82

83 76

H Harrow Street

Harrowby Lodge Nursing Home

Hartsholme House (OSJCT)

Harvest House Nursing Home 82 Haven Care Home, The

Hawthorns, The

Healthlinc Apartments

Healthy Homecare Services Ltd 22 Heatherlea House Residential Care Home

Helping Hand

Helping Hands Nurses Agency (HHNA Lincoln) 23 Heritage Care Ltd – East Midlands Domiciliary Care Branch

Heritage Care Ltd – Lincolnshire Domiciliary Care Branch

Hill House Care Home

Holbeach and East Elloe Hospital Trust

Hollies, The

Holly Tree Lodge Care Home 95 Holmleigh Care Home

Holt, The

Home From Home Care Services Ltd

Home Instead Senior Care – Bourne

Visit www.lincolnshire.gov.uk/adultcare for help and information

Index continued

Advertisers in bold

Martin Hall Nursing Home

Homecare Helpline

Homer Lodge Care Centre

82 Mayfield Residential Home 86 Meadows Court Care Home

Housing and Support Solutions – Lincoln

Hovenden – Care Home with Nursing Physical Disabilities 87 Howson Care Centre

Hunters Creek Care Home with Nursing

K Keal View

Kimberley Care Village

Kings Court Nursing Home

Kingsway Clayton House Residential Care Home

Kirk House

Meadows Edge Care Home Ltd

Old Hall, The (Market Rasen)

Old Hall Residential Care Home, The

Old Rectory, The (Horncastle) 76

Meadows Homecare Services 28 Meadows Sands Care Home 79

Laughton Croft Care Home with Nursing Laurels, The

23, 81, 91

Laurels Nursing Home, The

LCMB Therahealth Homecare 27 Libertas

Lily Mae Homecare Ltd

Lincolnshire Home Care Ltd

Lindum Park House Care Home

Link House

Little Brocklesby House

Livingstone Court

LJM – Homecare Lincoln

Orby House

Orchard House Care Home

78 84

Middlefield House Nursing Home

Orchard Lodge

Middlegate Lodge

Millfield House

Minstrels Residential Home, The

Miramar Nursing Home

Monson Retirement Home

Namron Care Provider Ltd 95

Melody Lodge

Old Rectory, The (Gainsborough)

Navigation Support & Care Services Ltd

Neale Court

Paddocks, The

Palms, The

Patchett Lodge (OSJCT)

Phoenix Care Centre

Poplars, The (OSJCT)

Presious Healthcare Ltd

Prestige Nursing Sleaford

Priory Court

Purely Care

Nene Lodge Retirement Home 86

Netherlands

Qu’Appelle Care Home

Nettleton Manor Nursing Home

Newhaven Residential Home 77 Newton House

Nightingale House Care Centre

North Warren House

Noss Mayo Residential Home 79 Nutten Stoven Residential Home

R Ralphland Care Home

Rayleigh House

Red Court Care Community

Red House, The

Redcote House Residential Care Home

Redcote Residential Home

Reeds, The

Ridgeway Care Centre

Riverside

Madeira House

Manor Care Centre

Oak Lodge

Roman Wharf Nursing Home 82

Manor Gate Care Home

Oakdene Care Home

Manor, The

Oaks, The

Rose Lodge and Holland House Care Home 91

Manor Nursing Home, The

Old Hall, The (Sleaford)

Rosslyn

100

Visit www.carechoices.co.uk for further assistance with your search for care

Index continued

Advertisers in bold

Rowans, The

SENSE – Manor Court

Tamar House

Roxholm Hall Care Centre

SENSE – The Manor House

Tanglewood Care Home with Nursing 77

Royal Mencap Society – Lincolnshire Domiciliary Care Agency

Serenity Care Company Ltd, The – North Warren House 28 28

Royal Mencap Society – March Domiciliary Care Agency

Ruckland Court

Russell Green Care Home 22, 76

Sevacare – Lincoln

Sharon Brinkman Care Services Ltd

Skirbeck Court (OSJCT)

South Wold Nursing Home

Southernwood House

27, 87

Southfield House (OSJCT)

Sagecare (Lincoln)

Spencers lodge

St Andrews Drive

St Andrew’s Nursing and Care Home

Sagecare (Olsen Court) Sampson House Sandbeck House Residential Home Sandpiper Care Home Saxilby House Scorer Street, 122 Scott’s View at South Farm Scremby Grange

80 St Claire’s Nursing Home 79 St Edmunds Nursing Home

81 89

Tennyson Wharf

TESS CIC

Thera East

Thera East Anglia

Thera East Midlands

Thera North

Thera South Midlands

Thera South West

Tigh Allene

Tigh Bruadair

Tigh Coilean

Toray Pines Care Home with Nursing

Town and Country Care

Towngate East, 20

97 St John’s Care Home 81 St John’s Nursing Home

78 St Katherine’s Care Ltd 80 St Luke’s Nursing Home

Vale View

Seacroft Court Nursing Home 80

St Michaels

Vauxhall Court Care Home

Seathorne Court Residential Home

St Oggs

St Paul’s Care Home

Victoria House Residential Home

Seaton House

Stewton House

Village Farm

SENSE – 18 Water Gate

Stones Place

Voyage (DCA) (Lincs)

Suillean House

Summerfield Rest Home

Sutton Lodge Residential Care Home 78

SENSE – 21a & 21b Johnson Avenue 86 SENSE – 25 Horsegate SENSE – 25 Old Mill Park

SENSE – 32a Broadgate Lane 91 Swallow Lodge SENSE – 38 Church Street

Swallowdale

25, 82 78

SENSE – 54 Monks Dyke Road 78 Swanholme Court

SENSE – 56 Monks Dyke Road 78 Sycamores, The

SENSE – 92 Black Prince Avenue

Syne Hills Care Home Ltd 91

Wainfleet Care Home

Walnut Care at Home

Waterloo House

Waverley

Welbourn Hall Nursing Home 84 Welbourn Manor Care Centre 83 Welham House

Welland & Glen Home Care Ltd 27 West Dean Care Home

Westcotes Residential Care Home

Visit www.lincolnshire.gov.uk/adultcare for help and information

101

SENSE – Community and Supported Living Services (East)

Tallington Care Home 28

Tallington Lodge Care Home 91

Index continued

Advertisers in bold

Willoughby House

Woodside Care Home

Willow Court

Woodview

Willows, The

Wright Care at Home

Wispington House Ltd

93 Wyngate Residential Care Home

Westerley Residential Care Home for the Elderly – Woodhall Spa

Westfield Nursing Home

White Gables

White Gables Care Home

Witham Valley Care Group – DCA

Whitefriars (OSJCT)

Wolds Care Centre, The

Willan House

Wood Grange

Willoughby Grange Care Home 75

Y Yew Tree Residential Care Home

Woodlands Court Care Home 75

York House

My Care

My Family, Our Needs

25, 85

Other advertisers Age Care Advice

Country Support Ltd

Age UK (Spalding District)

Alysia Caring Ltd

Eastwood House Care Centre Inside front cover 88

Oaklands Care Centre Inside front cover

Avery 62

Eaton Court Care Home

Barchester 90

Grimsby Grange and Manor 88

Orchard Care Homes

Bupa 96

Halcyon Care Inside front cover 20

Cambridge Park Care Home 88

Hales Care Home Care

Orders of St John Care Trust, The

Care Choices 6, 13, 19, 33, 72, 85, 92, 96

Helping Hands

Pearlcare 80 Tanglewood Care Homes Inside back cover

Cherry Blossom Care Home 66

Lincolnshire County Council Outside back cover

Clarence House Care Centre Inside front cover

Lincolnshire Home Independence Agency

Wellbeing Care Group

Country Court Care

Mercer Care

Wellbeing Home Care

Tanglewood Village at Cedar Falls Inside back cover

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate at the time of print. The company cannot accept responsibility for any errors or omissions in the publication, including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited does not endorse or support any particular organisation included in the Directory. ©2018 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-911437-95-6 Ref. No: 4001/Lincolnshire10/0718. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Lincolnshire County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. Sales Manager: Paul O’Callaghan. Regional Sales Supervisor: Vanessa Ryder. Senior Sales Executives: Mark Dalton, Elaine Green, Mustafa Kanuni, Shannon Walford. Sales Executive: Claire Cornish. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Assistant Studio Manager: Holly Cornell. Creative Artworker: Ruth Clarry. Distribution: Gemma Hunter.

102

Visit www.carechoices.co.uk for further assistance with your search for care

Our five Lincolnshire care homes offer high-quality care in comfortable, relaxed and homely surroundings

Sandpiper Care Home

Hunters Creek Care Home

Toray Pines Care Home

Alford LN13 9AQ T: 01507 462112

Boston PE21 7HB T: 01205 358034

Coningsby LN4 4SJ T: 01526 344361/2

Cedar Falls Care Home

Tanglewood Village at Cedar Falls

Tanglewood Care Home

Spalding PE11 2UA T: 01775 713233

Horncastle LN9 5EN T: 01507 527265

Nursing care

Choice of menu

Residential care

Activities programme

Dementia care

Self-funding & local

Physical disability care Respite care

NEW FOR 2019!

authority funded clients welcome

A NEW 72-bed residential care home on Long Leys Road in Lincoln

To request a brochure or for more information contact: Tanglewood Care Homes, 2 Endeavour Park, Boston, Lincolnshire PE21 7TQ

Tel:

01205 358888

email:enquiries@tanglewoodcarehomes.co.uk

V i s i t w w w . l i n c o l n s h www.tanglewoodcarehomes.co.uk ire.gov.uk/adultcare for help and information

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Visit Adult Careâ€™s online information service www.lincolnshire.gov.uk/AdultCare

Further information Contact Adult Care on 01522 782155 from 8am to 6pm, Monday to Friday (except public holidays). In an emergency (out of these hours) phone the Emergency Duty Team on 01522 782333.

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Visit www.carechoices.co.uk for further assistance with your search for care