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City of Stoke-on-Trent incorporating Staffordshire Care and Support Directory 2019 The essential guide to understanding and choosing care and support

In association with

www.carechoices.co.uk

Trentside Manor Care Home Our Commitment to Care Everyone at Trentside Manor Care Home has a personal and professional commitment to providing excellent care. We know that the thought of moving into a care home can often be very traumatic for both residents and relatives but that it is sometimes the only option available in order to maintain personal safety, security and provide appropriate levels of care. Prior to admission, each new resident is encouraged to visit the home to satisfy themselves that the ambience is to their liking. We provide a unique care and support plan that works for each individual. We encourage and support people to continue doing as many daily tasks as possible, pursue their interests and hobbies, stay active and spend quality time with family and friends. We will ensure that we work with you and your family, friends, advocates and other professionals involved in your life in gathering all the information we need to make sure we can meet your needs.

Endon Road, Norton Green, Stoke-on-Trent ST6 8PA

T: 01782 535402 E: Trentsidemanor@outlook.com Our mission is to provide an excellent standard of care provision to all individuals in our care which embraces our values and principles of a person centered care framework. Facilities & Services: • Day care • Respite care • Physiotherapy • Independent living training • Own GP if required • Own furniture if required • Close to local shops

Wilbraham House Residential Care Home

Under New Management

• Near public transport • Lift, stairlift & wheelchair access • Gardens for residents • Residents’ kitchenette • Phone point in own room/mobile • Television point in own room

Contact us now on 01782 720729 or email Wilbrahamhouse@outlook.com The Old Vicarage, Church Street, Audley, Stoke-on-Trent ST7 8DE

Contents Welcome 4 Introduction from Stoke-on-Trent City Council 4 Regions covered by this Directory 4 Where to go for trusted information, advice and guidance 5 Stoke-on-Trent City Council website 5 Staffordshire County Council website 5 Staffordshire Connects 5 Finding your way around the social care system 5 Keeping healthy and well Staying active NHS Health Checks Flu vaccinations Keeping well and warm Keeping cool Quitting smoking Drugs and alcohol Eating well Loneliness and social isolation NHS Choices

6 6 6 7 7 8 8 8 9 9 10

Understanding the social care system 10 Assessments 10 Personal budgets 11 Direct payments 11 Personal health budgets 12 How the Council works with its health partners 12 Healthwatch 13 Multi-Community Providers Care Hubs (MCPs) 13 Community Wellbeing Teams (Stoke-on-Trent) 13 Care and support to remain independent 13 Enablement 13 Falls prevention 14 Equipment for daily living and home adaptations 15 Lifeline alarm and Telecare service 16 Assistive technology checklist 17 Making life easier at home 18 Care in your own home 20 Home care checklist 23 Home care providers

Supporting carers 33 Respite care 33 Resource for those supporting disabled children 34 Alternative formats

Accommodation with care and support Age exclusive housing Shared Lives Stoke Supported living Sheltered housing Extra Care housing

34 34 34 35 36 36

Residential care Types of care home Care homes checklist Out of county care

37 37 39 40

Specialist care 40 Learning disability 40 Physical disability 41 Services for people with a sensory need 41 Mental health 42 End of life care 43 Residential dementia care checklist 44 Dementia 45 Paying for care Financial assessments Self-funding your care NHS funding What if my circumstances change?

46 46 47 49 49

Checking the quality of your care 49 Inspecting and regulating care services 49 SARCP 50 Stoke-on-Trent City Council â€“ Contract review and monitoring 50 Complaints, comments and compliments 50 Advocacy 51 Keeping safe Safeguarding adults Stoke-on-Trent Safer Places scheme for vulnerable people

53 53 54

Further information How solicitors can help Finding care in your area

55 55 55

Useful contacts Local useful contacts National useful contacts

56 56 58

Care homes and care homes with nursing

Index 82

This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Welcome Introduction from Stoke-on-Trent City Council If you start to find it difficult to be as independent as you used to be, you and your family/friends need to know about the care and support services in the area and where you can go for advice and help. This Directory is an important source of information for people living in the Stoke-on-Trent area. There are many local organisations providing care and support (e.g. the Council, voluntary organisations, private care agencies and health services), and the information in this Directory will help you to begin to understand the different options available or advise where you can get more details. Many of the local organisations listed at the back of this Directory will also be able to help and tell you

about local services. We hope that you find this Directory helpful. However, if you can’t find the information that you need, you can telephone 0800 561 0015 (Stoke-on-Trent Adult Social Care Contact Centre). Alternatively, you can visit this Directory’s website at www.carechoices.co.uk where you can search for care solutions locally and nationally. Councillor Ann James Leader of the Council and Cabinet Member for Health and Social Care For ease of use throughout this Directory, services coming from Stoke-on-Trent City Council are described as coming from ‘the Council’.

Regions covered by this Directory

STAFFORDSHIRE MOORLANDS

STOKE-ON-TRENT

NEWCASTLE-UNDER-LYME EAST STAFFORDSHIRE

STAFFORD

CANNOCK CHASE SOUTH STAFFORDSHIRE

LICHFIELD

TAMWORTH

To obtain extra copies of this Directory, free of charge, call 0800 561 0015.

Stoke-on-Trent Cannock Chase East Staffordshire Lichfield Newcastle-under-Lyme South Staffordshire Stafford Staffordshire Moorlands Tamworth

61 67 68 71 73 75 77 79 81

Home care providers

The information contained in this Directory is subject to change over the course of its circulation. All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Stokeon-Trent City Council, Staffordshire County Council nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Stoke-on-Trent City Council or Staffordshire County Council.

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Where to go for trusted information, advice and guidance Stoke-on-Trent City Council website You can easily find information about the care and support available in Stoke-on-Trent via our website at www.stoke.gov.uk You can find information about: • how to report abuse and neglect; • social care assessments; • types of support available; • paying for care and support; • how to live independently, including finding out about Lifeline and Telecare technology; • activities to help you live a healthy lifestyle; • how to apply for welfare benefits;

• help with budgeting; and • how to sign up for email newsletters on various topics such as dementia care, disability-friendly activities, community and resident associations and many more. If you register for a MyStoke online account, you can manage your Council Tax and benefits online and report issues such as fly tipping, litter, graffiti and fraud. You will also receive updates from services about any issues you have reported. In October 2018, the MyStoke mobile app was launched and is now available for both iOS (Apple) and Andriod (Google Play). This App gives you an additional way to stay in touch with Council services.

Staffordshire County Council website For residents in Staffordshire, information and advice about maintaining your independence through care and support options is available from Staffordshire County Council’s website at www.staffordshire.gov.uk If you need some additional support, you can get

in touch with the Staffordshire Cares Team. Tel: 0300 111 8010 Text/SMS (for people with a hearing impairment): 07814 194111 Minicom: 01785 276207 Email: staffordshirecares@staffordshire.gov.uk

Staffordshire Connects Staffordshire Connects is an online directory providing details about hundreds of different care and support services, organisations, local activities, events, clubs and community groups taking place across the county.

Get started with your search for care and support services in Staffordshire by using the website below. Web: www.staffordshireconnects.info

Finding your way around the social care system The Care Act 2014 has made care and support more consistent across the country and changed the way care and support is accessed, assessed and funded. The Act is designed to put you in

control and make sure it is easier for you to make plans for your care and support. For more information, visit www.gov.uk and search ‘care act’.

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Keeping healthy and well There are many ways to help you keep healthy and well, from being more active and eating a

healthy, balanced diet, to ensuring you are keeping warm.

Staying active Being active provides many benefits, from boosting energy levels and mood to helping with weight loss. It can also help to reduce your risk of some major illnesses like heart disease, stroke, Type 2 diabetes and some cancers.

Being active needn’t be expensive, walking is free and all you need is a pair of comfortable shoes. Other types of activities include:

The good news is that all physical activity helps and doing any amount of activity daily can be beneficial. Whatever your age, the less time you spend sitting down the better. This can be achieved by everyday activities like gardening or doing the housework. If you haven’t done anything for a while you could start with something gentle, like walking, and gradually work your way up to walking at a brisk pace.

• climbing stairs; and

For health benefits, you should aim for 150 minutes of moderate intensity activity a week. This can be broken down into bouts of 10 minutes or more, aiming to exercise for 30 minutes at least five days a week. Moderate intensity activities will make you feel warmer and your breathing will become a bit quicker, but you should still be able to carry on a conversation.

• dancing; • cycling; • swimming. To find more ways of keeping active, you can visit the www.nhs.uk/oneyou website. Stoke-on-Trent Details of the leisure centres in Stoke-on-Trent can be found on the Council’s website, visit www.stoke.gov.uk/directory/29/sports_and_ leisure_centres Staffordshire To find ways to keep active, you can use the Health and Wellbeing Planner online at www.staffordshireconnects.info

NHS Health Checks The NHS Health Check is like having a free health MOT. It checks your overall health to tell you whether you’re at risk of developing certain health conditions, such as: • heart disease; • stroke; • diabetes; • kidney disease; and • dementia (for over 65yrs). As well as measuring your risk of developing these health issues, an NHS Health Check gives you advice on how to prevent them.

Everyone between the ages of 40 and 74, who has not been diagnosed with one of these conditions, will be invited for a check-up once every five years. It is free of charge, including any follow-up tests or appointments. For more information and advice on having a health check, talk to your GP or visit www.nhs.uk/nhshealthcheck NHS Health Checks in Staffordshire are available for the eligible population through Everyone Health. Call 0333 005 0095 or email eh.staffs@nhs.net

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Flu vaccinations Flu is a highly infectious illness that spreads rapidly through the coughs and sneezes of people who are carrying the virus.

• anyone who has an underlying health condition (such as long-term heart or respiratory disease);

If you’re at risk of complications from flu, or you care for somebody who is, then make sure you have your annual flu vaccine, available each year, usually from October onwards.

• people with learning disabilities; and

Anyone can get flu, but it can be more serious for certain people, such as: • people aged 65 or over;

• pregnant women;

• people with weakened immune systems. For more information and advice about having a flu jab, talk to your local GP surgery or pharmacist. Carers are also entitled to a free flu vaccination. Visit www.nhs.uk and search for ‘flu vaccination’ for more information.

Keeping well and warm Cold weather can make some medical conditions considerably worse. However, with a little planning and extra care, you can protect yourself and reduce the risk of becoming seriously unwell. Keeping your home warm The NHS Cold Weather Plan gives the following advice: • heat your home to at least 18°C (65°F) if you are not very mobile, are 65 or over, or have a health condition (such as heart or lung disease);

with insulation and heating improvements. If your health is poor and your heating or hot water breaks down, Beat the Cold has a crisis service. Tel: 0800 389 2258 or 01782 683813 Email: enquires@beatcold.org.uk Web: www.beatcold.org.uk How to protect your health in the cold The NHS Cold Weather Plan gives the following advice:

• during the day you may prefer your living room to be slightly warmer than 18°C (65°F);

• find out if you can get the flu jab for free on the NHS;

• during the night keep your bedroom at 18°C (65°F) if you can and keep the bedroom window closed;

• wear several layers of clothes rather than one chunky layer (clothes made from cotton, wool or fleecy fibres help to maintain body heat);

• have your heating checked regularly by a qualified professional;

• wrap a scarf loosely around your mouth when outdoors – add a hat and wear shoes with a good grip too;

• draw your curtains at dusk and keep doors closed to help keep heat inside; • check if you are eligible to claim for financial and practical support to help with heating costs; and • contact your energy supplier to find out if you are eligible for inclusion on their priority services register. Beat the Cold is a registered charity based in Stoke-on-Trent, offering energy advice and practical help. Beat the Cold may be able to help

• have at least one hot meal a day as eating regularly helps you to keep warm; • make sure you have hot drinks regularly; • try not to sit still for more than one hour indoors; • stay active – even moderate exercise can help keep you warm; and • if you have a heart or respiratory problem, stay indoors during very cold weather. 

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 For more tips on keeping warm and well over winter, as well as further support, visit www.nhs.uk/live-well/healthy-body/keep-warm-

keep-well or if you live in Staffordshire, visit www.staffordshire.gov.uk and search for ‘keeping warm’.

Keeping cool The NHS Heatwave Plan gives the following advice for hot weather: • check up on friends, relatives or neighbours who may be less able to look after themselves; • if possible, avoid going out in the sun between 11.00am and 3.00pm. If you must, wear a hat or

use a parasol or umbrella and apply sunscreen; • drink plenty of cold drinks and avoid tea, coffee and alcohol; • keep water to hand and stay in the shade where possible; and • wear light, loose-fitting clothes.

Quitting smoking Quitting smoking is one of the best things you can do for your health and wellbeing at any point in your life. Quitting smoking could also save you money. Stoke-on-Trent The Stoke-on-Trent Stop Smoking Service provides free support for people who live, work or have a GP in Stoke-on-Trent and would prefer not to smoke. You are up to four times more likely to quit with the help of your local NHS Stop Smoking Service than if you choose to go it alone. The Stoke-on-Trent Stop Smoking Service provides: • support in a variety of settings across the city; • free weekly behavioural support by friendly trained stop smoking advisers; and • stop smoking medicines such as patches and gum, that are available for the cost

of a prescription. For information about free support to stop smoking, call 0800 085 0928 or text ‘stokequit’ to 60777. Staffordshire If you would like to quit smoking and you live in Staffordshire, speak to your GP or pharmacist. You can also get support to improve your health and wellbeing by using the online planning tool. You can use the Health and Wellbeing Planner to identify what you want to achieve, what you can do to achieve your goal and what advice, information and support will help you along the way. To start a health and wellbeing plan, go to www.staffordshireconnects.info

Drugs and alcohol The misuse of drugs and alcohol causes serious problems for young people and adults living in Stoke-on-Trent. It can impact on your health, relationships, work and home life. The Community Drug & Alcohol Service (CDAS) provides advice and support to anyone who is having problems with drug and alcohol use. Support is also available for concerned family members. The service is free and confidential and available to anyone living in the Stoke-on-Trent area.

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If you are worried about yourself or someone else, please use the contact details below. Al-Anon Family Groups Worried about someone’s drinking? Help and hope for families and friends of alcoholics. Helpline: 0800 008 6811 (10.00am to 10.00pm) Email: enquiries@al-anon.org.uk

Web: www.al-anonuk.org.uk Stoke-on-Trent Community Drug and Alcohol Service (CDAS) Tel: 01782 283113 (over 18) or 01782 221090 (under 18) Email: referrals@sotcdas.org.uk Web: www.scdas.org.uk

Eating well Eating a healthy, balanced diet can play an important part in maintaining good health and can help you to feel your best. Malnutrition is a common health issue and occurs when a person’s diet doesn’t contain the right amount of nutrients or there is a problem absorbing nutrients from food. You should visit your GP if you believe you are at risk of malnutrition. Your GP can check for signs and any underlying conditions.

For more information on eating well, visit www.nhs.uk and search for ‘healthy eating’. You can also call 0800 464 0699 or visit www.cookandeatwell.co.uk to find out more about the West Midland initiative offering a free six-week practical cooking programme. This covers basic cooking skills, food labelling and how to shop on a budget. Alternatively, visit www.nhs.uk/oneyou/behealthier for hints and tips on eating well.

Loneliness and social isolation Loneliness is an individual experience. It can occur when the number of relationships you have is less than you would like. It can also be caused by the loss of an important relationship with one person (such as in bereavement) or the lack of a wider circle of friends or social network. Social isolation is when you find yourself alone due to difficulties in mobility, transport or poor health. Stoke-on-Trent Council examined this issue further and found there were many ‘hotspots’ across the city. The Council also found that loneliness isn’t an issue that affects just one group of people; it can affect anybody at any time in their life.

out for neighbours, friends and family who may be feeling lonely or isolated. • Ask ‘Are you alright?’. Take five minutes to chat and listen to people. • Visit your local library to find out about activities and services that can help. • Everyone can play a part. Loneliness can significantly harm health, but little things like a friendly smile can make a big difference. One of the simplest ways to tackle this problem is through random acts of kindness – a simple yet meaningful gesture could make someone’s day. Could you:

As a result, the Council ran an awareness raising campaign to get people talking about loneliness and isolation. It was called the ‘Let’s WAVE goodbye to loneliness’ campaign and proposed the following actions people could take:

• Take someone’s wheelie bin out for them?

• Who around you could be lonely? Keep an eye

• Smile at someone you haven’t met before?

• Let someone go in front of you at the supermarket? • Donate to a food bank?

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

 For further information about this campaign, visit www.stoke.gov.uk/wave where you will find information, activities across the city and the work

our partners are doing to tackle this problem. You can also call 01782 238455 and someone will talk to you about the website’s information.

NHS Choices NHS Choices provides medical information, a self-help guide, a symptom checker and a useful A-Z health encyclopaedia. There is also an expert

telephone advice line, which you can call when you need medical help quickly, but it is not an emergency. Dial 111 or visit www.nhs.uk

Understanding the social care system Assessments There is help available for people living in Stoke-onTrent and Staffordshire who are vulnerable, elderly or have disabilities, and their carers.

you have and will always explore what you can do yourself and how help can be provided to help you achieve this.

Please telephone Stoke-on-Trent City Council on 0800 561 0015 for information about support available in your area or contact Staffordshire County Council if you live outside of the City.

If you are eligible to receive care and support following a needs assessment, you will be fully involved in discussions about the type of support you receive, and it will be jointly agreed between yourself and your assessor.

If your needs cannot be met by information and advice, you may be entitled to social care support. This is decided by a social care ‘needs assessment’. Please note: If you have already been in contact with the Council and have a named worker or have a phone number for the appropriate team, you should contact them in the first instance. The care needs assessment is simply a discussion to find out how your physical and mental health needs are having an impact on your wellbeing. The aim is to find out which of your needs might be eligible for Council support and to decide on how they can best be met. You will have choice and control over how and when the assessment takes place. You can also choose if you would like a family member or close friend with you during the assessment. Where a person may have difficulty being involved in the assessment, then an advocate may be able to help (see page 51). The Council will always look at what strengths

Carers can ask for a ‘carers’ assessment’ (see page 33 for more details). Who is eligible? The above assessments are for anyone over 18 years of age. If a child appears to need care and support, then the assessment can be completed before their 18th birthday to allow time for planning. To decide if you are eligible for care and support, the Council will use national eligibility criteria. What happens next? If you have eligible care needs, you will be given a care and support plan. This explains what support you need, how this support will be arranged and how much the support will cost. You should be fully involved in writing your care and support plan to ensure it reflects your views and wishes. If you are not eligible, the Council will still offer free advice and information. The Council will put you in touch with other organisations and services in your community that may be able to help you.

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What if my needs change? If your needs change, you can ask for a reassessment of your care and support needs. Staffordshire You can complete the online care and support selfassessment on your own or on behalf of someone else, if you have permission to do so. By answering a few questions about your circumstances, you can get advice and guidance to help you to make informed choices about meeting your care and support needs. The tool also provides a recommendation as to whether a full needs assessment might be helpful to

you and allows you to send your information on to your local Council. To access the tool, visit www.staffordshireconnects.info For further information, use the contact details below. Stoke-on-Trent Adult Social Care Contact Centre Tel: 0800 561 0015 Email: social.care@stoke.gov.uk Staffordshire Cares Team Tel: 0300 111 8010 Email: staffordshirecares@staffordshire.gov.uk

Personal budgets A personal budget is the amount of money that the Council may pay towards your care and support needs as identified in your needs assessment. Initially this will be an estimated sum of money and the final amount will be decided when your care and support plan is complete. You may need to contribute towards the cost of your care. To determine how much you will need to

contribute you will have a financial assessment (see page 46 for more information). To find out more about personal budgets in Stoke-on-Trent, call 0800 561 0015. For Staffordshire residents, visit www.staffordshire.gov.uk and search ‘personal budgets’ for more information.

Direct payments What is a direct payment? If you are eligible, you can ask for any Council contribution towards your personal budget to be paid directly to you, so you can buy and arrange your own care and support. This is called a direct payment. If you decide that you want a direct payment, any Council contribution is usually paid into a bank account (which must be separate from your main bank account) or, in Staffordshire, on to a prepaid card. You will be responsible for: • arranging the support; • making the necessary payments; • keeping track of what’s left in your budget; and • showing the Council on a regular basis how you are spending your money.

If you are unable to understand or manage your direct payments by yourself, then this option may still be accessible via a ‘suitable person’ or a ‘managed account.’ The Council will help you to set up systems to help you manage and organise your direct payments. The Council will be responsible for making sure that you are willing and capable of managing your direct payments with, or without, support. Advantages Direct payments give you greater choice, control, freedom and flexibility over what care and support is delivered to you. What can I use it for? You must use your direct payments for support to

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meet your assessed care and support needs (as agreed in your care and support plan). Examples are (but not limited to)*: • care or support in your home – for example, help with personal care or making a meal; • help with social activities – such as attending college courses or getting out and about in the community; • equipment or minor works to your home to help you with day-to-day living; • support to provide cover when your carer goes on holiday/has a break from the responsibilities of their caring role; or • employing a personal assistant, this could be a friend, neighbour or family member, as long as they don’t live with you. *restrictions and conditions apply to all listed. Employing a personal assistant may seem like a daunting process but you may be able to get help with this and any other employment matters by

contacting the Council for more information. What can’t I use it for? Direct payments shouldn’t be seen as an addition to your income, so they cannot be used in circumstances such as: • long-stay residential care (over four weeks); • anything not identified in your needs assessment; • gambling or illegal activities; • costs relating to regular day-to-day living expenditures such as utility bills, food and drink; • NHS services; or • services that are not included within your support plan. Stoke-on-Trent Adult Social Care Contact Centre Tel: 0800 561 0015 Staffordshire Cares Team Tel: 0300 111 8010 Web: www.staffordshire.gov.uk (search ‘direct payments’)

Personal health budgets A personal health budget is an amount of money allocated to meet your health needs. At the centre is a care and support plan that is agreed with your local NHS team. Personal health budgets work in a similar way to

personal budgets. They give people more choice and control over how they are supported. For more information on personal health budgets, visit www.nhs.uk/personalhealthbudgets

How the Council works with its health partners The City of Stoke-on-Trent Council and Staffordshire County Council both have their own joint Health and Wellbeing Board, responsible for building a health and social care system that makes a real difference to local people. Each Council has developed its own joint Health and Wellbeing Strategy containing priority areas of focus, to improve the health and wellbeing of local people. One clinical commissioning group (CCG) now operates in Stoke-on-Trent and five operate in Staffordshire under a single leadership team.

The CCGs consist of doctors, nurses and other professionals working together to plan and buy services, from service providers, for their local community. To view Stoke-on-Trent’s Health and Wellbeing Strategy 2016-20, please visit www.stoke.gov. uk/Stoke-on-TrentJointHealthandWellbeingStra tegy2016-20 To view the Committee details, please visit www.stoke.gov.uk/Stoke-onTrentHealthandWellbeingBoard

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Healthwatch Healthwatch Stoke-on-Trent and Healthwatch Staffordshire support adults, young people and children to speak up about health and social care services in the county. Healthwatch finds out what you want by giving you the opportunity to speak out about your concerns, views and needs. This information is used to share concerns with leaders in health and social care and support the need for change in the way services are planned, run and monitored so that services best meet your needs and those of other local people.

Healthwatch can also signpost you to local services and give you information on what is available. Healthwatch Stoke-on-Trent Tel: 01782 683080 Web: www.healthwatchstokeontrent.co.uk Healthwatch Staffordshire Tel: 0800 051 8371 Web: www.healthwatchstaffordshire.co.uk For information about specific services and advice on how to make a complaint, see page 50.

Multi-Community Providers Care Hubs (MCPs) MCPs are teams of community-based health and social care professionals who work closely together to understand and meet local people’s needs. This

should improve sharing of information, reduction in transfers or referrals between services and a greater emphasis on preventative interventions and self-care.

Community Wellbeing Teams (Stoke-on-Trent) Community Wellbeing Teams aim to improve the experience and outcomes of care and support for adults and carers in Stoke-on-Trent. The teams provide a way for you to access experts at the end of the phone or in person, at the very first point of contact. The teams will have a conversation with you about what is important to you; the objective is to give you timely information and advice along with early identification of the most appropriate support services on offer. Support is person-centred and

focused on your strengths and networks. Community Wellbeing Teams are aligned to GP practices across the city and their integrated locality care teams. This enables local expertise and integration with all elements of the community, including professionals and community and voluntary groups. The teams work with locallybased, in-house enablement provider services to help understand your needs and promote positive outcomes identified by you and your carer.

Care and support to remain independent Enablement ‘Enablement’ (or ‘reablement’ in Staffordshire) is about working with you, normally in your own home, or occasionally in a care home setting, to help you regain independence, which you may have lost due to poor health, disability, a crisis or having spent a considerable time in hospital or residential care. The Council will provide practical support, for example therapy, minor adaptations or assistive technology, to help you regain mobility, confidence and life

skills such as cooking, personal care and domestic tasks. During your period of care, your needs will be looked at regularly to check your progress and recovery. Enablement supports people to ‘do things for themselves’ rather than ‘having things done for them’. Enablement could reduce your need for longterm services like residential care or home care. 

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 Hospital-based enablement The Midlands Partnership Foundation Trust provides enablement at the point of discharge from hospital to enable you to recover and optimise your independence following a period of ill health. The service may also provide support to avoid an admission into hospital. A health professional will be able to provide more information about this service. Community enablement Stoke-on-Trent City Council offers an enablement service through its Community Wellbeing Teams. The enablement service works with you to

understand what matters to you, with an emphasis on encouraging you to reach your optimum level of independence. Your social worker or wellbeing assessor will be able to provide further information about this service. Reablement in Staffordshire Staffordshire County Council commissions a reablement service that can help you to learn or re-learn necessary skills for daily living in your own home. For more information about reablement in Staffordshire, you can speak to a Staffordshire Cares Advisor on 0300 111 8010 or email staffordshirecares@staffordshire.gov.uk

Falls prevention There are ways to reduce your risk of having a fall, including making simple changes to your home and doing exercises to improve your strength and balance. If you have fallen in the past, making changes to reduce your chances of having a fall can also help you overcome fears of falling. In the home To avoid falls at home, you should ensure you mop up spillages and remove clutter, trailing wires and frayed carpet. Use non-slip mats and rugs, and ensure your home is well-lit. It is also a good idea to organise your home so that climbing, stretching and bending are kept to a minimum and you may want to get help to do things that you’re unable to do safely on your own. Strength and balance training Doing regular strength and balance exercises can reduce your risk of having a fall. This can take the form of simple activities, such as walking and dancing, or specialist training programmes. Many community centres and local gyms offer specialist training programmes for older people. Exercises that can be carried out at home are also available. Ask your GP about training programmes in your area. Home hazard assessment You can request a home hazard assessment if you’re concerned that you or a relative may be at risk of having a fall. As well as identifying potential hazards, the aim

of this assessment is to explore how you use your environment and how this affects your risk of falling. To find out if you are at risk of falling, use the NHS Choices falls assessment tool at www.nhs.uk/ live-well/healthy-body/are-you-at-risk-offalling Ten tips to reduce your risk of falls: 1. Ask your GP to review your medications and ask about the side effects. It’s particularly important that your medicines are reviewed annually if you’re taking four or more medicines a day. 2. Prevent yourself from falling again or reduce your risk of having a fall by getting support from a falls prevention team. 3. Have your eyesight and hearing checked annually. Vision and hearing play a vital role in balance and movement. 4. Keep your bones healthy by increasing your calcium and vitamin D intake (from dairy produce, bony tinned fish and sunlight). 5. Ensure your home is well-lit, especially the stairs and corridors; turn on a light when getting out of bed at night. 6. If possible, keep items within easy reach to avoid climbing, bending and stretching. 7. Ensure your shoes and slippers fit well and have your toe nails cut regularly.

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8. Stay hydrated. Dehydration can cause you to feel sleepy and unsteady on your feet. 9. Keep active. NHS Choices has information on healthy lifestyles as well as a list of simple changes you can make. 10. Consider buying some simple equipment or making some minor adaptations to your home (see below for more information). You can also find lots of useful information about falls prevention from Age UK, visit www.ageuk.org.uk What should I do if I fall? NHS Choices gives guidance about what to do if you or someone you know has a fall, visit www.nhs.uk/ conditions/falls/prevention If you have a fall do not ignore it, let your GP know. Many underlying causes of falls can be treated or corrected.

Use the contact details below to access services near you. Stoke-on-Trent Revival Home Improvement Agency will carry out home hazard checks to reduce the chance of falls in your home. A trained assessor will visit your home to check for hazards like loose stair carpets, unsafe rugs or mats and will also look at cooking and bathing safety. These checks are free, but you will need to pay for any materials. Tel: 0333 014 3389 Email: info@revivalhia.org.uk Staffordshire Staffordshire Connects Web: www.staffordshireconnects.info Staffordshire County Council Home Safety Checklist Web: www.staffordshire.gov.uk and search for ‘home safety checklist’.

Equipment for daily living and home adaptations In most cases, making simple changes to your home can help make life easier. Equipment can help you to remain independent and keep you safe. See examples of simple adaptations you can make beginning on page 18. How do I know I’m buying the right thing? Before you buy or loan any equipment, the Council recommends getting independent advice to make sure you are getting items that best meet your needs. The organisations listed below can help you. Also, refer to the assistive technology checklist on page 17 for useful questions to consider when buying or loaning equipment. The Disabled Living Foundation (DLF) has a range of factsheets at www.dlf.org.uk giving general advice on a range of equipment. If you prefer, you can speak to the DLF helpline on 0300 999 0004. You can also get information and advice from AskSARA, provided by the DLF. The website has links to a wide range of local services, visit www.asksara.org.uk

NHS Choices provides a useful guide to care equipment, aids and adaptations at www.nhs. uk/conditions/social-care-and-support-guide/ Pages/equipment-aids-adaptations.aspx The Money Advice Service has further advice about how and where to shop for the most suitable product at the cheapest price, visit www.moneyadviceservice.org.uk Where can I buy or loan equipment? The Council cannot recommend certain providers but does recommend shopping around to find items of good quality and price. It is also worth making sure the company you loan or purchase equipment from has a good returns policy, in case the items you buy are not right for you. Online Nottingham Rehab Supplies (www.nrshealthcare.co.uk ) and Medequip (www.manageathome.co.uk ) are websites where you can buy equipment online. 

Visit www.carechoices.co.uk for further assistance with your search for care

 On the high street A lot of the big retailers have local shops where you can see the products and how they work before buying. Search online to see where there are local shops near you. Home adaptations By law, minor adaptations costing £1,000 or less must be paid for by the Council if you have eligible needs. For changes costing more than £1,000, a financial assessment might be carried out to see

what you can afford to pay towards the cost. Staffordshire Residents can use the online equipment and living aids catalogue (available on Staffordshire Connects) to search for products that can help maintain or regain independence. From bath lifts to walking aids and gadgets to help with everyday tasks, the catalogue is packed full of hundreds of products. Visit www.staffordshireconnects.info

Lifeline alarm and Telecare service The Lifeline alarm service is a button that you press if you need help. You can press the button at any time of day or night using a pendant, a wristband or a pull cord. The system can put you in touch with a person who can hear your voice, speak to you through a base unit and arrange the support you need. Telecare is the use of sensors placed around the home to detect fires, floods, gas and if you have fallen. If the sensors detect a problem, a person will be alerted and will try to contact you or your carer.

there is a growing number of suppliers that offer alternative paid Telecare and community alarm services. For more information, visit www.stoke.gov.uk and search ‘Lifeline’. For residents in Staffordshire, visit www.staffordshire.gov.uk and search ‘equipment and technology’.

The Lifeline alarm and Telecare services can help maintain your independence and bring peace of mind to your family and loved ones. If you are not eligible for financial help from the Council, then

Search for care in your area www.carechoices.co.uk With so many providers to choose from, where do you start?

• Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests

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Assistive technology checklist

ÂŠ 2019 Care Choices Ltd

We suggest you consider the following questions before buying any assistive technology. If you are in any doubt about what technology might help meet your needs, you can contact your council or visit www.asksara.org.uk You can download and print this checklist at www.carechoices.co.uk/checklists

Suitability

Will it need to be installed by a professional?

Does the equipment support your specific needs?

Can the retailer provide you with training in using the equipment?

Are you willing to use it?

Reliability

Will it fit into your everyday life and routine? Have you tried a demo of the equipment?

Do you understand what the equipment is for? Do you need to take it with you when you leave the house? Is it transportable? Does the equipment have any limitations that would make it unsuitable for you? Will it work alongside any assistive technology you already have?

Usability Is a simpler piece of equipment available, e.g. a pill case rather than an automated pill dispenser? Does the equipment need a plug socket, and will its wire cause a trip hazard? Is it easy to use? Can you read/hear it clearly and are any buttons big enough for you? Are you able to use it? Are there any aspects you donâ€™t understand? Is it portable?

Will it work if you have pets or live with other people, e.g. could someone else set off a sensor alarm by accident? Have you read reviews of the particular piece of equipment you are looking at? Consider these before making your purchase.

Can you speak to someone who already uses it? Does it require batteries? Find out how often they will need changing and whether the equipment will remind you to do this.

Is it durable? If you might drop it, is it likely to break?

Cost Do you know how much it costs?

Will you need to pay a monthly charge?

Are there alternative solutions that might be free?

Is there a cost associated with servicing the equipment?

Notes Visit www.carechoices.co.uk for further assistance with your search for care

Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.

Finding it difficult to get in and out of chairs? Try putting a piece of hard board under the seat base. Alternatively, buy chair raisers, a higher chair or an electric riser chair. Also try taking regular gentle exercise. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if you need to move heavy furniture. There are also tools for opening and closing windows. Struggling to keep warm/cool? Consider a fan or heater. Is your house insulated? Are there any draughts? You may also be eligible for the winter fuel payment from the Government. Visit www.gov.uk/winter-fuel-payment If you have trouble using light switches, think about replacing your switches for ones that are easier to use. Consider handi-plugs or light switch toggles, or there’s even technology available so that you can turn your lights on and off using speech. Use subtitles if you can’t hear the TV, or buy wireless headphones. Do you need a hearing aid? Request an assessment from your council.

Handled plug

Chair raisers

Do you forget to take your tablets? Try making a note of when you’ve taken them, or buy an automatic pill dispenser or pill box. If you struggle to open your medicine, you can ask your pharmacist for advice on alternative packaging that could make it easier for you. Can you reach everything in your cupboards? If not, try a handi-reacher or rearrange your kitchen so the things you use most are within easy reach. If you are having problems with preparing food, consider buying ready-chopped options or try a chopping board with spikes. There are also longhandled pans, teapot tippers and lid grippers that could help. Palm-held vegetable peelers or a food processor might be a solution and meal delivery services are also available. Is eating and drinking becoming difficult? Large handled cutlery could help, or non-slip mats for the table. Lightweight cups and mugs with two handles could also be a solution. Using taps can be made easier by fitting tap turners. You could also consider changing to leverstyle taps which might be easier for you to use.

Chopping board

Level indicator

Teapot tipper

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More information on staying independent and ideas to help you live at home can be found online at www.carechoices.co.uk/independent-at-home/ There is also information on making larger adaptations to your home.

If moving whilst in bed is a problem, have you thought about using an over-bed pole? You might also want to buy a pillow raiser or change your bedding so it’s lighter.

If it’s hard to hold your toothbrush, try a toothbrush gripper. You might also benefit from having an electric toothbrush or sitting on a stool while brushing your teeth.

Is it becoming difficult to get dressed? If so, specially adapted clothing is available, or you could buy a long-handled shoe horn, a dressing stick or a button hook. If you are having a lot of difficulty, consider home support, see page 20.

You might like to buy a raised toilet seat, or a seat with a built in support frame if it’s hard to use your toilet. Flush lever extensions are also available.

Clocks are available with large numbers or lights if you can’t read the time in bed. You can also buy clocks that speak the time. If you are finding it harder to read in bed, consider an e-reader that allows you to change the font size. Some also have integrated lights. Look for bedside lamps with a step-on or button switch if yours are difficult to use. Do you struggle to get in and out of bed? You could learn new ways of moving around, purchase a leg lifter or a hoist or install grab rails for support. Seek advice about these options. If the bed is the issue, you could buy an electric adjustable bed or raise the bed to the right height.

Grab handles

Bed table

Has it become more difficult to wash? Items are available, like long-handled sponges and flannel straps. You could also consider a slip resistant bath mat, grab rails, a half step to help you get in and out of the bath or a bath or shower seat. Tap turners can also be used in the bathroom.

For more information on technology that could make your life easier, contact your council for an assessment. They might refer you to an occupational therapist (OT) or you could contact an OT privately. Search online for OTs near you. Stoke-on-Trent Adult Social Care Contact Centre Tel: 0800 561 0015 Staffordshire Carers Customer Contact Centre Tel: 0300 111 8010

Hand rail

Hand trolley

Tap turners

Visit www.carechoices.co.uk for further assistance with your search for care

Care in your own home To enable you to live in your own home for as long as possible, a range of help is on offer, from dayto-day tasks, such as cleaning, shopping and food preparation/cooking, to support with personal care such as dressing, bathing, assisting to the toilet and prompting/administering medication. Care workers need to be properly trained, particularly in moving and handling and the use of hoists for some tasks. Home Care Care workers can deliver care and support in your own home to meet your assessed care needs; this can be done multiple times a day. Depending on the assessed level of care and support needs, these visits can be a minimum of 15 minutes or up to several hours. Services operate every day of the year, including bank holidays; visits are usually available from 6.00am until 10.00pm/11.00pm, seven days a week (this may vary dependent upon the local authority). Night services are also a form of home care and these services can be provided if you have an identified eligible care need. The hourly rates for these types of services are dependent upon the time of day and the duration of the care visits. The Council may be able to arrange home care for

you, even if you are paying the full cost of your care yourself. However, there is likely to be an administration charge for this. Contact Adult Social Care for more information. Sitting services Sitting services provide care for longer periods of time. This can be overnight or over several days. Sitting services are usually care visits which last for a few hours, and can be arranged on a regular basis, an emergency basis or through the night (also known as night sits). Often sitting services are delivered to ensure that you are safe within your own home, for example following a hospital stay, or as carer relief for your family carer. The charges for this are dependent on the amount of care required, frequency and the duration. Live-in care 24-hour live-in care can accommodate you if you have very high dependency on a permanent basis. It can also provide respite breaks for regular care workers and short-term support following hospital discharge. In some cases, it’s preferable and more economical to have a care worker living in your home. This can be for a short period or on an ongoing basis. Typical

• Birth to adulthood • Real life blogs • Directory • Ask the experts • Monthly columnist

The lifestyle site for parents and carers of children with additional needs and those who support them.

www.myfamilyourneeds.co.uk hello@myfamilyourneeds.co.uk

@WeAreMFON

Ask questions Get involved Join the family

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charges for this service depend on the amount of care required and the skills required of the care worker to meet your needs. The cost that you will pay will also be subject to eligibility.

so that you can see what the contract entails and what this means for you. For more information about receiving and paying for care at home, use the contact details below.

Paying for home care If you have been assessed by the Council and your assessment shows you have eligible care and support needs, you may be financially assessed to determine whether you can contribute towards the cost of your care. You will be given a fairer charging assessment to determine whether a client contribution is required. See page 46 for more information on financial assessments. If you are a self-funder and you want to purchase your own care privately, you should be aware that all home care providers must be registered with the Care Quality Commission (CQC) and are regulated and inspected by the CQC. The CQC publishes inspection reports with quality ratings on its website, www.cqc.org.uk/ When considering a service, it is always a good idea to check the latest report and rating, see page 49 for more information.

Stoke-on-Trent Adult Social Care Contact Centre Tel: 0800 561 0015 Email: social.care@stoke.gov.uk Web: www.stoke.gov.uk Staffordshire Cares Team Tel: 0300 111 8010 Text/SMS (for people with a hearing impairment): 07814 194111 Minicom: 01785 276207 Email: staffordshirecares@staffordshire.gov.uk Web: www.staffordshire.gov.uk For further assistance with finding home care in your area, visit www.carechoices.co.uk

Before you make any decisions regarding your care, be sure to contact several providers and ask for their ‘Service User’s Guide’, charges and a draft contract,

Tell us what you think Share your feedback Take our five minute survey

What have you found useful? What could we do better?

www.carechoices.co.uk/reader-survey Visit www.carechoices.co.uk for further assistance with your search for care

www.carechoices.co.uk

Search for care in your area With so many providers to choose from, where do you start?

Home care agency checklist

Agency 1

Fees per week £ £ £

Agency 2 Agency 3

Quality rating*

We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

About the agency

Accommodating your needs

How long has the agency been operating?

Can the agency accommodate your needs if they increase? Ask about the process for this.

How long are staff allocated per visit? Can you contact the agency in an emergency or outside office hours? Does the agency have experience with your specific needs?

Staff Are you likely to be visited by different staff each day? Are all staff checked with the Disclosure and Barring Service? Will you be notified in advance if your care worker is on holiday or sick? Are staff matched to you specifically, based on your needs and preferences? Can you meet your care worker(s) before they start? Does the agency have both male and female staff?

Does the agency have a training scheme in place? Are all staff trained to a certain level? Are staff able to help with administering medication if required? Is there a way for staff to communicate with each other about the support they provide when they visit you? How?

Regulation Will your support plan be reviewed at regular intervals? Can you see the agency’s contract terms? Can you lodge a complaint easily? Are complaints dealt with quickly? Can you see a copy of the agency’s CQC registration certificate and quality rating?

Notes *See page 49. Visit www.carechoices.co.uk for further assistance with your search for care

Home Care your family will LOVE T: 0178 554 0000 E: info@astonhomecare. co.uk W: astonhomecare.co.uk

Kern House, Brooms Road, Stone Business Park, Stone, Staffordshire, ST15 0TL

Aston Home Care is a family owned care provider with over 2 generations of experience within the care sector. We specialise in domiciliary care for the elderly, to ensure they receive the best possible care and companionship with special considerations that meets their individual needs. Our services include:

• Complex Care • Holiday Care • Hospital to Home • Live-in Care

• Night Care • Palliative Care • Personal Care • Social Companionship

At Aston Home Care, we also donate a percentage of all care profits to a well-known cancer support charity to help ensure the care and support they offer continues across the UK. Contact us today for more info on the care and support we offer.

All Your Care Needs Covered

Care as unique as you are Care Cover 24/7 is a reputable home care agency based in South East Shropshire and surrounding areas. We provide quality home care and support to clients in the comfort of their own homes. Care Cover provides two types of care services:- domiciliary care or living in care as per individual requirements. We support a wide range of clients regardless of the complexity of care needs. We support clients with needs including dementia care, post hospital care, learning and physical disabilities, mobility issues or house bound. Our staff are vetted through rigorous checks which include DBS checks and provision of two employment references. Our carers are trained to ensure we provide the highest quality care to you whilst enabling you to maintain control of your care and independence. We offer flexible care packages from an hour a day, block booked sit ins and living in care. We have gained an excellent reputation through our trusted service provision in the Shropshire and Staffordshire area.

01902255083 | info@carecover247.org.uk

www.carecover247.org.uk 24

At Essential Health we’re proud to provide truly personal home care and domiciliary care services for clients in their own homes across Stoke-on-Trent. Our Services include: • Personal care needs • Preparation of meals and snacks • Personal activities • Domestic and household services

0 178 2 91 41 1 4 info@esshealth.co.uk www.esshealth.co.uk

• Specialised care • Recuperation • Care at night • Palliative care • Supported Living • Use of equipment

Pennant House, Salem Street, Etruria, Stoke-on-Trent, Staffordshire ST1 5PR

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Home care agency listings Adlington House – Wolstanton Newcastle-under-Lyme Tel: 07817 129524

OP D PD SI YA

Ana Nursing & Care Services Stoke-on-Trent Tel: 01782 833722 OP D PD LDA MH SI YA

Affexa Care Services – Stafford Stafford OP D PD LDA MH SI YA Tel: 01785 291091

Angel Homecaring Ltd Stafford Tel: 01785 377900

Affinity Homecare Burntwood Tel: 01543 677227

AR1 Homecare Stoke-on-Trent Tel: 01782 818076

OP D PD MH SI YA

Age UK – Stafford & District Care Services Stafford Tel: 01785 607065 OP D PD MH SI Age UK South Staffordshire (Penkridge Resource Centre) Stafford Tel: 01785 788491 Agee Care Ltd Stoke-on-Trent Tel: 07514 324657

OP D PD

OP D PD SI YA

Agincare UK Newcastle-under-Lyme Newcastle-under-Lyme Tel: 01782 631914 OP D PD LDA MH SI YA AD Alpha Home Assist Stoke-on-Trent Tel: 01782 914121

OP D PD SI

Always Home Care Cannock Tel: 0845 459 2273

OP D PD LDA MH SI YA

AMG Nursing and Care Services – Burton Burton-on-Trent Tel: 01283 575258 OP D PD LDA MH SI YA AD AMG Nursing and Care Services – Stafford & Stoke-on-Trent Stone Tel: 01785 608200 OP D PD LDA MH SI YA AMG Nursing and Care Services – Wolverhampton Wolverhampton OP D PD LDA MH SI YA Tel: 01902 304043

OP D PD LDA MH SI YA

OP D PD MH SI YA AD

Archangel Home Care – Staffordshire Branch Newcastle Tel: 01782 565037 OP D PD LDA MH SI YA Aston Home Care Ltd Stone Tel: 01785 540000 Austin Ben – Stoke Newcastle-under-Lyme Tel: 0300 365 0008 Ave Maria Care Services Sutton Coldfield Tel: 0121 353 7296

Advert page 24 OP D PD LDA MH SI YA

OP MH YA

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Ave Maria Care Services (Burntwood) Staffordshire Tel: 01543 229044 OP D PD YA Bagnall Heights Domiciliary Service Stoke-on-Trent Tel: 01782 263104 OP D PD SI YA Belong at Home Newcastle-under-Lyme Newcastle Tel: 01782 986300 OP D PD MH SI YA Berryhill Village Stoke-on-Trent Tel: 01782 204949

OP D PD YA

Big House Newcastle Tel: 01782 622222

OP D YA

Bluebird Care (East Staffs & South Derbyshire) Uttoxeter Branch Uttoxeter Tel: 01889 568599 OP D PD LDA MH SI YA AD

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health

Visit www.carechoices.co.uk for further assistance with your search for care

Care and Nursing at Home

with care at home

Do you need a helping hand?

You r hom e is where you feel the most c o m for t able and the happiest. It’s the place you know the best. Why would you move away from the place you love if you are faced with needing some extra care and suppor t when you age? If you want to stay living comfor tably at home, we can help you make that choice an informed one.

Contact us for more information Home Instead Senior Care B3 Trentham Business Quar ter, Bellringer Road, Trentham Lakes, Stoke on Trent, Staffordshire ST4 8GB Telephone: 01782 966720 Email: newcastle@homeinstead.co.uk Website: www.homeinstead.co.uk/newcastleunderlyme

If you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming difficult for you or a loved one – then we’re here to help in Staffordshire from 30 minutes per week to full-time live-in care. Our care teams have been providing award-winning quality home care since 1989 and can help with: personal care, housekeeping, help getting around or even to provide a break to an existing family member or care-giver. Looking for care?

0808 274 2935

For more information www.helpinghands.co.uk

Tell us what you think What have you found useful? What could we do better?

Share your feedback Take our five minute survey

www.carechoices.co.uk/reader-survey 26

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Home care providers continued Bluebird Care (Mid Staffs) Cannock Tel: 01543 505262 Bluebird Care (Stafford) Stafford Tel: 01785 337711

OP D PD LDA SI YA

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Bluebird Care (Stoke-on-Trent) Fenton Tel: 01782 417718

OP D PD SI YA

Brighter Days Staffordshire Ltd Tamworth Tel: 01827 67779

PD LDA SI YA

Brooklands House Stafford Tel: 01785 249175

Care O.W.L. Ltd Walsall Tel: 01543 453912 Care Plus Stafford Tel: 01785 312119

Caremark Cannock Chase and South Staffordshire Cannock Tel: 01543 466266 OP D PD LDA MH SI YA AD Caretech Community Services Hanley DCA Stoke-on-Trent Tel: 07585 900728 OP PD LDA MH SI YA AD

OP D PD LDA MH SI YA

OP D PD YA

Catherine Care Cannock Tel: 01922 415888

OP D PD LDA SI YA

OP D PD YA

Catherine Care Ltd Walsall Tel: 01922 415888

LDA

OP D PD LDA MH SI YA

Chase Care and Support Services Hednesford Cannock Tel: 01543 877197 OP D PD LDA MH SI YA

OP D PD LDA MH SI YA

Choices Housing Association Newcastle-under-Lyme Tel: 01782 254000 OP D PD LDA MH SI YA AD

Care Cover 24/7 Wolverhampton Tel: 01902 255083 Advert page 24 Care Homes Stoke Ltd Stoke-on-Trent Tel: 01782 815182

OP PD MH YA

Caring Hands Lichfield Tel: 01543 420580

Camoys Court Stoke-on-Trent Tel: 01782 838951

Care Company, The Gnosall Tel: 01785 748259

Care Services Kidsgrove Stoke-on-Trent Tel: 01782 772449

OP D PD MH SI YA

Brunel Court Wolverhampton Tel: 01902 893315

Care Company – Stoke, The Stoke-on-Trent Tel: 01782 757607

Care Promise Ltd Stafford Tel: 01785 227792

OP D PD YA

OP D PD LDA MH SI YA AD

Choose Your Care Newcastle-under-Lyme Tel: 01782 618357

OP D PD LDA MH SI YA

Comfort Call – Maple West Stoke-on-Trent Tel: 01782 818310 OP D PD LDA MH SI YA AD

OP D

Comfort Call – Stoke Stoke-on-Trent Tel: 01782 273607

OP D

Comfort Call – Willow Barns Stoke-on-Trent Tel: 01782 325705 OP D PD LDA MH SI YA AD

OP D PD LDA MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued Committed2Care Ltd Tamworth Tel: 01827 64499

OP D PD LDA MH SI YA

Community Care Worker Ltd Tunstall Tel: 01782 817920

OP D PD LDA MH SI

Creative Support – Cannock Services Cannock Tel: 01782 620553 Creative Support – Rowan Village Meir Tel: 01612 360829

OP LDA MH YA

OP D PD LDA MH SI YA AD

Creative Support Stoke-on-Trent (Learning Disabilities) Stoke-on-Trent Tel: 01782 620553 OP D PD LDA YA CRG Homecare – Stoke Weston Coyney Tel: 01782 365017

OP D

Diverse HS Care Services Ltd Hanley Tel: 07908 689074

Diversity Care – 6A Market Street Tamworth OP D PD LDA MH SI YA Tel: 01827 68011 Diversity Health and Social Care Services Stoke-on-Trent Tel: 01782 829924 OP D PD LDA MH SI YA Elite Supported Living Ltd Newcastle Tel: 01782 565723

OP D PD LDA MH SI YA

Embrace Quality Care Ltd Stafford Tel: 01785 254645

OP D PD SI YA

Empowerment Care Ltd Stoke-on-Trent Tel: 07906 164708 Essential Health Ltd Etruria Tel: 01782 914114

Crossroads Care Staffordshire Shelton Tel: 01782 268391 OP D PD LDA MH SI YA AD

Falcon Carers Stafford Tel: 01785 748872

CSPC Healthcare Ltd Cannock Tel: 01543 495695

OP D PD LDA MH SI YA

First Call Homecare Ltd Newcastle Tel: 01782 616734

OP D PD LDA MH SI YA

Freedom and Lifestyle Ltd Burton-on-Trent Tel: 01283 619480

OP D PD LDA MH SI YA

Freedom Support Ltd Stafford Tel: 01785 600240

Custom Care (Cannock) Cannock Tel: 01543 502166 Custom Care (Stoke) Burslem Tel: 01782 839023

Daycare Domiciliary Services Stoke-on-Trent Tel: 01782 343133 Desire Care – Burton Burton-on-Trent Tel: 01283 777300

OP D YA

OP D PD LDA SI YA

D PD LDA MH SI

OP D PD MH SI Advert page 24 OP D PD LDA SI YA

OP PD LDA MH SI YA AD

OP D PD LDA SI

OP D PD YA

OP D PD LDA YA

Fuschia Homecare (Stafford) Stafford Tel: 01785 848267 OP D PD LDA MH SI YA Gee Professional Services Walsall Tel: 01922 416634

OP D PD LDA SI YA

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Home care providers continued Glaze Compassionate Care Burntwood Tel: 01543 220866 GMT Healthcare Stoke-on-Trent Tel: 01782 599313 Golden Years Ltd Longton Tel: 01782 599866

OP D MH YA

OP PD LDA YA

OP D PD YA

Harmony Care – Staffordshire (DCA) Uttoxeter OP D PD LDA MH SI YA Tel: 01922 642967 Hayes, The Stafford Tel: 01785 748447 HaywardCare Ltd Cannock Tel: 0333 577 7810 Haywardliving Ltd Cannock Tel: 01543 523784

MH YA

OP D PD MH SI YA

OP PD LDA MH YA

Healthcare at Home Clinical Skills Centre Burton-on-Trent OP D PD LDA MH SI YA AD Tel: 01283 518090 Helping Angels Ltd Stoke-on-Trent Tel: 01782 249703 Helping Hands Stoke Newcastle Tel: 0808 274 2935

OP D PD LDA SI YA Advert page 26 OP D PD LDA MH SI YA AD

Helping Hands Wolverhampton Wolverhampton Advert page 26 OP D PD LDA MH SI YA Tel: 0808 274 2935

Hill Lodge 1 Burton-on-Trent Tel: 01283 542443

OP LDA MH SI YA

Hills Angels Homecare Tamworth Tel: 01827 63307

OP LDA MH YA

Home First – Cannock Cannock Tel: 0300 790 7000

OP YA

Home First – East Staffs Burton-on-Trent Tel: 0300 790 7000

OP YA

Home First – Lichfield & Tamworth Tamworth Tel: 0300 790 7000

OP YA

Home First – Moorlands Leek Tel: 0300 790 7000

OP YA

Home First – Newcastle Newcastle Tel: 0300 790 7000

OP YA

Home First – South Staffordshire Wolverhampton Tel: 0300 790 7000

OP YA

Home First – Stafford Stafford Tel: 0300 790 7000

OP YA

Home First – Stoke Stoke-on-Trent Tel: 0300 790 7000

OP YA

Home Instead Senior Care Burton-on-Trent Tel: 01283 539917

OP D PD LDA MH SI YA

Heritage Care Ltd – West Midlands Domiciliary Care Branch Burton-on-Trent Tel: 01543 255105 OP D LDA YA

Cannock Tel: 01543 572349

OP D PD LDA MH SI YA AD

HICA – Staffordshire Leek Tel: 01925 592299

Stone Tel: 01785 817339

OP D PD LDA MH SI

Tamworth Tel: 01827 431002

OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued Home Instead Senior Care Stoke-on-Trent Tel: 01782 966720

Advert page 26 OP D PD LDA MH SI YA

Kinver Care Wolverhampton Tel: 01902 238777

Homecare4U Staffordshire Stoke Tel: 01782 698512 OP D PD LDA MH SI YA

Letuscare Personnel Ltd Stoke-on-Trent Tel: 01782 698838

Homecare4U Staffordshire Tamworth Tel: 01827 304402 OP D PD LDA MH SI YA

Lifeways Community Care (Stoke) Fenton Tel: 01782 572000

Homestay Care Ltd Stoke-on-Trent Tel: 01782 814475 Homestead Care Ltd, The Rugeley Tel: 01543 490125 Horninglow Bungalows Burton-on-Trent Tel: 01283 563509

OP D PD LDA MH SI YA

OP D LDA

OP D PD LDA MH SI YA

Linfield Care Ltd – 37a-38a Eastgate Street Stafford Tel: 01785 220851 Lion Care Service Stoke-on-Trent Tel: 07740 076856

Human Support Group Ltd – Stoke-on-Trent Stoke-on-Trent Tel: 01782 433130 OP D PD LDA MH SI YA AD

Litch Care Services Ltd Stoke-on-Trent Tel: 01782 917749

OP D PD LDA MH YA

Jump 2 Independence Ltd Stoke-on-Trent Tel: 01782 346495 OP D PD LDA MH SI YA AD Kath Mullock Home Care Ltd Stoke-on-Trent Tel: 01782 857625

OP D PD SI

OP PD LDA SI YA

OP PD LDA MH SI YA

Lilyrose Care Group Ltd – Staffordshire Stoke-on-Trent Tel: 01782 960305 OP D PD LDA MH SI YA AD

Housing & Care 21 – Summer Field Court Stone Tel: 0370 192 4468 OP D PD SI YA

Independent Support Stoke-on-Trent Tel: 01782 437790

OP D PD MH SI YA

OP PD LDA MH SI YA

OP D PD MH SI YA AD

OP D PD LDA MH SI YA

LSC Nursing & Domiciliary Care Services Ltd Stafford Tel: 01785 213911 OP D PD LDA MH SI YA AD Mears Care Stoke Stoke-on-Trent Tel: 01782 590020

OP D PD MH SI YA

Mediline Home Care Lichfield Branch Lichfield Tel: 01543 419641 OP D PD LDA MH SI YA

Kidsgrove Care Solutions – Arbour Street Stoke-on-Trent Tel: 07917 130264 OP LDA YA

Mencap – Staffordshire Domiciliary Care Agency Stafford Tel: 01785 785830

Kind Hearts Care and Support Ltd Lichfield Tel: 01543 520608 OP D PD LDA MH SI YA AD

Mill Rise Newcastle-under-Lyme Tel: 01782 662382

OP D PD LDA MH SI

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Home care providers continued Moorlands Home Care Ltd Leek Tel: 01538 372179 Nexxus Care (Staffordshire) Stafford Tel: 01785 223966

OP D PD LDA MH SI YA

NursePlus UK Newcastle-under-Lyme Tel: 01782 664890

OP PD LDA MH SI AD

Platinum Community Care Ltd Walsall Tel: 0333 577 1318

OP YA

Reliance Independent Living Ltd Burton-on-Trent Tel: 01543 472145

OP D PD SI YA

Reto Care Ltd Stoke-on-Trent Tel: 07463 993496

OP D PD LDA MH SI YA

Rose Care Burton-on-Trent Tel: 01283 565592

OP D PD LDA MH SI YA

Sanctuary Home Care Ltd – Stoke Stoke-on-Trent Tel: 01782 958555

OP D PD MH SI YA

Pro-Vida Care – Lichfield, Tamworth & surrounding areas Tamworth Tel: 07825 770751 OP D PD LDA MH SI YA

Sanctuary Supported Living – Epworth House Burton-on-Trent Tel: 01283 517617

LDA MH YA

Quality Care (Staffordshire) Ltd Stoke-on-Trent Tel: 01782 950007

Sapphire Quality Care Agency Ltd Stoke-on-Trent Tel: 01782 921396

OP D PD YA

Selborne Care Ltd Stafford Tel: 01785 257962

LDA MH YA

Radfield Home Care – Staffordshire Stafford Tel: 01785 246534

OP D MH SI YA

OP D PD LDA MH SI YA AD

Radis Community Care Beacon Park Village – Lichfield Tel: 01543 261306

OP D PD YA

Burton-on-Trent Tel: 01283 531513

D PD LDA YA

Jubilee Court Tel: 01785 216644

Stoke-on-Trent Tel: 01782 412200

OP D PD LDA MH SI YA AD

Tamworth Tel: 01827 55354

OP D PD LDA MH SI YA AD

Sevacare – Tamworth Tamworth Tel: 01827 64368 Sevenfold Care Agency Stoke-on-Trent Tel: 07411 040816

OP YA

OP D PD SI YA

Silver Tree Home Support Community Interest Company Stoke-on-Trent OP D PD LDA MH SI Tel: 01782 683046

Sova Healthcare – Staffordshire Cannock Tel: 01543 496808

OP D

Rainbow Care Solutions (Staffordshire) Cannock Tel: 01543 721006 OP D PD LDA MH SI YA AD

SRS Care Ltd Stafford Tel: 07985 551183

OP D PD LDA MH SI YA

West End Village Tel: 01782 413246

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued St Dominic’s Court Stoke-on-Trent Tel: 01782 747399

OP D PD YA

St George’s House Uttoxeter Tel: 01889 567360 Stables, The Burton-on-Trent Tel: 01283 530416

Triband Homecare Stone Tel: 07984 543582

PD LDA MH SI YA

Two Hoots Tamworth Tel: 01827 383855

PD YA

OP D PD LDA YA

Ulticare Ltd Wolverhampton Tel: 01902 862019

OP D PD MH SI YA

Staffordshire Domiciliary Care Cannock OP D PD LDA MH SI YA Tel: 01543 276292

Umbrella Care (Midlands) Ltd Leek Tel: 07896 434822

Standon Gardens Domiciliary Services Tamworth Tel: 01827 50950

Voyage (DCA) Staffordshire Cannock Tel: 07807 463389

Stoke-on-Trent City Council Stoke-on-Trent Tel: 01782 234325

OP D

Supported Futures Cannock Tel: 07943 076749

PD LDA MH YA

Supported Living Staffordshire Stafford Tel: 01785 337999

PD LDA MH SI YA

Sweet Pea Care & Cleaning Services Ltd Tamworth Tel: 01827 330709 OP PD YA Tamworth Home Care Ltd Tamworth Tel: 01827 262345 Teasdale Healthcare Ltd Newcastle Tel: 01782 664895

OP D PD LDA SI YA

OP D PD LDA MH SI YA

Tender Lasting Care Services Ltd Stafford Tel: 01785 532220 OP D PD LDA SI YA TLC Homecare Services Uttoxeter Tel: 01889 566117

OP D PD MH SI YA

D PD LDA SI YA

OP PD LDA MH SI YA

Walsingham Support – 18-20 Richmond Close Tamworth Tel: 01827 311991 Wesleycare Ltd Stafford Tel: 07428 127608 Willow Senior Care Ltd Rugeley Tel: 01889 800565

LDA YA

OP D PD YA

OP D PD SI

Use our home care agency checklist on page 23 for ideas of questions to ask.

Search for care in your area www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need

OP D PD MH SI YA

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Supporting carers Providing unpaid care for relatives or friends when they are in need is a role that most of us will undertake at some point in our lives. In Stokeon-Trent and Staffordshire, thousands of people provide unpaid care or support to an adult family member or friend, either in their own home or somewhere else. Caring for someone covers lots of different things, like helping with washing, dressing, eating or taking them to regular appointments. It can include emotional support and keeping an eye on someone to ensure they are safe. There is help available for people in Stoke-on-Trent who are in an unpaid caring role. This is called a carers’ assessment. To request an assessment, please ring 0800 561 0015. Carers are also entitled to an advocate to support them through the process, if they need one. This assessment will consider the impact that caring has on the carer’s health and wellbeing and the things that they want to achieve in their life, such as work, study or getting out and about more. If the carer’s assessment identifies a need for support, the carer will receive a support plan, which shows their needs and how these will be met. The Council has a duty to provide personalised information and advice

to meet any needs which are not eligible for funded support. Children and young people under the age of 18 who are looking after someone are called young carers and are protected by legislation. The Carers Hub is commissioned by Stoke-onTrent City Council and Staffordshire County Council in partnership with the NHS. It exists to improve the lives of carers in Stoke-on-Trent and Staffordshire and is a one stop shop for support, advice, information and training in the Stoke or Staffordshire region. Carers can access Carers Hub services in person at the two main offices, as well as several community venues across Stoke and Staffordshire. Tel: 0330 123 1937 Email: info@thecarershub.co.uk Web: www.thecarershub.co.uk Stoke-on-Trent The Bridge Centre, Birches Head Road ST2 8DD Staffordshire SG Offices, Madford Retail Park, Foregate Street ST16 2QY

Respite care Carers may need a break from their caring responsibilities from time to time. This may be achieved by the person who is being cared for attending a day centre or care home, or by having a care worker visiting the person’s home to take over the caring role. This is known as ‘respite care’ and may be a regular break of a few hours, a week or a period of a few weeks. Respite care is considered a service for the person being looked after, so any financial contribution from the Council will be based on their assessment. If an assessment has been completed and respite

care is recommended, then the flat rate amount to pay is £123.15 per week. A financial assessment will not be required unless a form of permanent care is likely to be required. If you are a carer living in Stoke-on-Trent and respite care is required urgently, please contact 0800 561 0015 or 01782 234234 between the hours of 5.00pm and 8.30am. Carers Direct Helpline A support service for people who look after someone else. It can give you information covering all aspects of caring, including advice and support,

Visit www.carechoices.co.uk for further assistance with your search for care

benefits, local services and more. Tel: 0300 123 1053 Staffordshire If you receive respite care, there is a financial assessment to determine how much, if any, you will be asked to pay towards the cost of your care.

Respite care is considered a service for the person being cared for, so any financial contribution from Staffordshire County Council will be based on their assessment. The value of your house is disregarded in the financial assessment. Please note figures in this section may change over the lifetime of this Directory.

Resource for those supporting disabled children ‘My Family, Our Needs’ is an online resource providing impartial information for parents, carers and practitioners supporting children from birth to 25 years with additional needs. As well as guidance,

policy and signposting, there is a lifestyle section for parents covering topics such as health and wellbeing, work, family and relationships. Visit www.myfamilyourneeds.co.uk

Accommodation with care and support There are various accommodation options that can

incorporate care and support when needed.

Age exclusive housing Age exclusive housing refers to small clusters of flats or bungalows that are specifically designated to older people. This type of housing does not include any support services but usually incorporates design features that are helpful to older people. For more information, contact the Housing Solutions Service or call Adult Social Care.

Tel: 01782 233696 Email: housing.adviceservices@stoke.gov.uk You can also download a list of age exclusive housing available in Stoke-on-Trent from www.stoke.gov.uk/download/ downloads/id/892/older_peoples_housing_ directory.pdf

Shared Lives Stoke Stoke-on-Trent City Council has introduced a Shared Lives scheme to its Learning Disability Provider Team. Shared Lives can offer you alternative accommodation if you are eligible.

Who can access Shared Lives Stoke? If you are an adult aged 18 years and over who has a learning disability with care and support needs living in Stoke-on-Trent, you can access the service.

If you have eligible care and support needs, Shared Lives can match you with an approved carer. Your likes, dislikes, hobbies and interests as well as those of the carer will be considered before introductions take place. The carer shares their family and community life and gives care and support tailored to your needs. You may move in permanently with your Shared Lives carer, or you may only stay for a few nights.

Who can become a Shared Lives carer? Shared Lives Stoke needs to find suitable people who will become Shared Lives carers. A potential Shared Lives carer will need to:

• be willing to share their home and family life with a person who has a learning disability and care and support needs; • have a suitable spare room in their home; and

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• have the right values and behaviours to support a person with a learning disability.

be an approved Shared Lives carer. Once approved, the matching process can begin.

A Shared Lives carer may need to support a person with:

How will the Council monitor the service? As a regulated service by the Care Quality Commission, Shared Lives Stoke will monitor Shared Lives arrangements. The Council will make sure that you are happy with your Shared Lives home and that the Shared Lives carer is carrying out their role properly.

• personal care; • medication; • eating and drinking; • preparing food; • domestic tasks; • social visits; • employment; • voluntary work; and • family contact. Shared Lives Stoke will complete a thorough assessment of the potential Shared Lives carer, including a safeguarding check, references, health and safety checks and attending training. Once complete, a report will be presented to an independent panel who will decide if the person can

Shared Lives coordinators carry out regular visits to homes, talking to you and your carer. To ensure everyone knows their role, a person-centred care and support plan will be devised with you. Shared Lives Stoke will ensure that you have a fulfilling life within your community. If appropriate, your family and friends are encouraged to continue usual contact wherever possible. Shared Lives Stoke Shared Lives Offices, The Meadows, Berryhill ST2 9JZ Tel: 01782 235000 Email: sharedlives@stoke.gov.uk Web: www.stoke.gov.uk/sharedlives

Supported living Supported living is designed to help you live more independently in your local community. In supported living accommodation, housing and support are provided separately and you have a tenancy. Support can vary from a few hours a week to up to 24-hours a day, depending on your assessed needs.

Staffordshire Cares Team Tel: 0300 111 8010 Text/SMS (for people with a hearing impairment): 07814 194111 Minicom: 01785 276207 Email: staffordshirecares@staffordshire.gov.uk Web: www.staffordshire.gov.uk

There are several different models of supported living, such as living in shared houses, living in individual tenancies in the community or in Adult Placement schemes. For more information about supported living, use the contact details below. Stoke-on-Trent Adult Social Care Contact Centre Tel: 0800 561 0015 Email: social.care@stoke.gov.uk Web: www.stoke.gov.uk Visit www.carechoices.co.uk for further assistance with your search for care

Sheltered housing Sheltered housing refers to groups of bungalows or flats, with their own kitchen, bathroom and front door with some support provided on site. The facilities and the level of support will vary between schemes, so it is worth looking at a few schemes before deciding which one is right for you. Typical benefits of sheltered accommodation include: • living in a community of older people; • the security of living in a complex of flats, or bungalows, with features such as a door entry system and CCTV;

• a residents’ lounge; • shared laundry room; • guest flat for overnight visitors; • level access throughout; and • events and social activities available to prevent social isolation. You can download a list of sheltered housing schemes in Stoke-on-Trent at www.stoke. gov.uk/downloads/file/892/older_peoples_ housing_directory

Extra Care housing Extra Care accommodation offers the same benefits as sheltered accommodation but with enhanced facilities and care and support staff available 24-hours a day. You would live in your own selfcontained flat, within a purpose-built development (most schemes comprise approximately 100 flats).

• activities that promote and support healthy living.

Extra Care facilities support the improvement of your welfare and encourage socialisation. You can be provided with better living accommodation at an affordable and competitive rate. Your wellbeing improves due to a cleaner, healthier and safer living environment which in turn has holistic benefits for your health and social care.

• Camoy’s Court;

Although schemes vary, the benefits of Extra Care include:

• West End Village; and

• independent apartments with your own front door; • wheelchair accessibility and Lifetime Homes design; • Secured by Design standard; • communal and support facilities; • 24/7 emergency help; • individual support planning; • assistive technology; • food service on-site; and

Current Extra Care schemes with whom Stoke-onTrent City Council commission care services include: • Berryhill Village;

• Maple West; • Oak Priory; • Rowan Village; • St Dominic’s Court;

• Willow Barns. You can download a list of Extra Care accommodation in Stoke-on-Trent at www.stoke. gov.uk/download/downloads/id/892/older_ peoples_housing_directory.pdf Staffordshire You can find further information about Extra Care schemes in Staffordshire by visiting www.staffordshire.gov.uk and searching ‘housing with care’ or search for schemes in your local area using Staffordshire Connects, visit www.staffordshireconnects.info

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Residential care Sometimes, you need more care than you can receive in your own home, and a care home may be suitable if you can no longer manage in your own home, or cannot be cared for by relatives, but do not need nursing care.

If you are choosing a care home or care home with nursing, it is essential to consider your needs and preferences.

Moving into a care home is a big decision and you must be sure that it is the right decision for you. You may decide that you want to go into a care home for a couple of nights to give you and your carer a break and to give you a feel for the home.

Types of care home Care homes (without nursing) If you have a high level of needs, which cannot safely be met in your own home or in Extra Care housing, subject to an assessment, a care home may be the most suitable environment to meet your needs. Care homes provide help with personal care, for example bathing, feeding, dressing and help with moving. Care homes with nursing Care homes with nursing offer the same personal care as care homes but with nursing staff on duty

24-hours a day. If you think you may need nursing care in a home, you will need to be visited by a care manager/social worker to work out what care you will need. This visit might be in your own home, or in hospital if you have been ill, or in a care home. You will be fully involved in planning your care needs. If a care home providing nursing is the best solution for you, your care manager/social worker will give you information to help you find a home which meets your care requirements.

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Visit www.carechoices.co.uk for further assistance with your search for care

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Care homes checklist

Home 1

Fees per week £ £ £

Home 2 Home 3

Quality rating*

We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

Staff What is the minimum number of staff that are available at any time?

Personal preferences Is the home too hot/cold? Can you control the heating in your room?

Are staff respectful, friendly and polite? Do staff have formal training?

Is the décor to your tastes?

Are there restricted visiting hours?

Are the staff engaging with residents?

Is there somewhere you can go to be alone?

Activities

Does the home feel welcoming?

Can you get involved in activities you enjoy? Is there an activities co-ordinator?

Catering Can the home cater for any dietary requirements you may have?

Are residents escorted to appointments? Do the residents seem entertained?

Does the menu change regularly?

Can you eat when you like, even at night?

Does the home have a varied activities schedule?

Can you have food in your room?

Does the home organise any outings?

Life in the home Is the home adapted to suit your needs?

Can you bring your own furniture?

Are there enough plug sockets in the rooms?

Are there restrictions on going out?

Is there public transport nearby?

Does the home provide any transport? Can you make/receive calls privately?

Is there a choice of food at mealtimes? Is alcohol available/allowed if you want it?

Can visitors join you for meals?

Fees Do your fees cover all of the services and activities?

Are fees likely to change regularly?

Is the notice period for cancellation of the contract reasonable?

Could you have a trial period?

Can you decide when to get up and go to bed?

Can you keep your room if you go into hospital?

Does the home allow pets?

Can you handle your own money?

*See page 49. Visit www.carechoices.co.uk for further assistance with your search for care

Out of county care You may choose to live in another area of the country as you want to be closer to friends and family. This can be in different types of accommodation. Each situation is different and, therefore, how it is funded will be assessed differently. If you do require a care home or care home with nursing to meet your needs, and you qualify for local authority financial assistance, your home county local authority is responsible for arranging your support, should you wish for them to do so. The home you choose must be suitable for your assessed

needs and comply with the terms and conditions set by the authority. You can contact the Care Quality Commission through its website www.cqc.org.uk where you will find details of all registered care homes in the UK. Alternatively, this Directory’s website www.carechoices.co.uk has details of all care provision in England. Full listings of care homes and care homes with nursing in the region start on page 61.

Specialist care Learning disability As an adult with a learning disability you may want or need to consider moving into different accommodation to become more independent or to meet your care and support requirements. This could mean moving out of your family home and into your own accommodation with support, or sharing accommodation with others and receiving support. The support you receive may include learning independent living skills, like cooking, cleaning, travel-training and money management, as well as help with any health or care needs you may have. The Council can provide support to people who are eligible under the Care Act 2014. Access to social care services is often not free and, as well as an assessment of your care and support needs, the Council will also undertake a financial assessment with you to ascertain if you can afford to make a contribution (which could include meeting the full cost of your support) to the cost of the care and support that you need. If you have a learning disability, you can also use personal budgets to pay for your support if you are eligible. For more details please see page 11. Stoke-on-Trent The Learning Disability and Enhanced Transition Social Work Team can work with you if you have

eligible care and support needs or a learning disability. In addition, if you are a young person currently being supported by Children’s Social Care, and you may later require the support of Adult Social Care, the team provides enhanced transition support. Through a social work approach, transitional support can be provided to young people between the ages of 14 and 25, their family and their carer. The main aims of the team are to: • take a holistic approach to assessment, enabling you to maximise independence and make the most of the opportunities available in your community; • support you if you are a young person with identified care and support needs or if you have a disability through transition into adulthood and older age; and • support you if you are an adult to meet identified eligible care and support needs through a range of services, including direct payments. Call the Adult Social Care Contact Centre on 0800 561 0015 for more information. Staffordshire For more information about Adult Social Care

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services such as housing and employment, visit www.staffordshire.gov.uk or contact the

Staffordshire Cares Team Tel: 0300 111 8010

Physical disability There are over ten million people in the UK with a long-term illness, impairment or disability. The most common disabilities are those that affect how you move, including how you lift and carry things. Disabilities generally affect older people, with one in two people over the State pension age and one in seven working adults having a disability. Help and advice is available from both local and national organisations to help people with a physical disability to lead a happier, healthier and more independent life. For more information, see the organisations starting on page 56.

The support you require will be tailored to your specific needs and can be provided by the independent and not-for-profit sectors, as well as by your local Council. Where you are eligible for health and adult social care support, help at home with personal care is available during the day and night, seven days a week if this is needed. A financial assessment will be completed and, following this, you may have to pay an affordable charge towards your support, see page 46 for more information about assessments. There are also private agencies offering help at home with personal care and housework. See page 20 for more information.

Services for people with a sensory need The Midlands Partnership Foundation Trust Sensory Team can work with you if you are over the age of 18 and: • have a dual sensory loss (deaf/blind); • are deaf or hard of hearing; • have severe sight loss (blind); or • are partially-sighted or experiencing significant visual loss. The team can offer you advice and information on sensory issues. Once you have been referred to a sensory worker, the team will assess your care and support needs. If you are eligible, the team will work with you to decide which services/equipment will meet your needs. The team also offers support to families and carers and can provide a separate assessment to carers. If you need services that are provided by other teams (e.g. personal care or day activities), the sensory team will work with you to access those teams. The team also works closely with the voluntary sector.

The lifestyle site for parents and carers of children with additional needs and those who support them.

www.myfamilyourneeds.co.uk Birth to Adulthood • Real life blogs Directory • Ask the Experts • Monthly columnist hello@myfamilyourneeds.co.uk •

@WeAreMFON

Visit www.carechoices.co.uk for further assistance with your search for care

Mental health Mental health issues can affect anyone at any time. One in four people will experience some form of mental illness during their lifetime. There are many different types of mental health needs, from mild issues to more severe and enduring conditions. Some examples include: anxiety, dementia, depression, eating disorders, Obsessive Compulsive Disorder (OCD) and posttraumatic stress disorder (PTSD). If you have any concerns about your mental health you should visit your GP, who will be able to offer you advice and support. Self-referrals or GP referrals can be made to Healthy Minds if you are a Stoke-on-Trent patient and North Staffordshire Wellbeing Service if you are a North Staffordshire patient. The teams can help with your mental health needs and offer various treatments. The teams will also help if you live with a long-term condition such as diabetes, respiratory problems, chronic pain or fatigue. For more information, visit www.healthy-minds. org.uk if you are a Stoke-on-Trent patient or www.northstaffswellbeing.co.uk if you are a North Staffordshire patient. Advice is also available for anyone living in Stoke-on-Trent and Staffordshire through the Staffordshire Mental Health Helpline. Call 0808 800 2234, Monday to Friday, 7.00pm to 2.00am and Saturday and Sunday, 2.00pm to 2.00am. North Staffordshire Mental Health Services The Access Team is the single point of contact and access for all North Staffordshire Combined Healthcare NHS Trust services. The Access Team provides 24/7 cover for all mental health and learning disability services across Stoke-on-Trent and North Staffordshire. The Access Team Harplands Hospital, Hilton road, Harpfields ST4 6TH

Tel: 0300 123 0907 (option 1) Web: www.combined.nhs.uk/our-services/ adult-community/access-team North Staffordshire Community Mental Health Teams (CMHTs) CMHTs can offer associated services to you if you are an adult living in North Staffordshire. CMHTs are accessed through referral from the Access Team and reflect a recovery-oriented model. If referred, you will be appointed a care coordinator, responsible for providing advice, support and a needs assessment. If needs are identified that cannot be met in primary care, your care coordinator will organise suitable treatment. There are four CMHTs in North Staffordshire, use the list below to find out more about your local service. Ashcombe Centre Wall Lane Terrace, Cheddleton, Leek ST13 7ED Tel: 0300 123 1154 Greenfield Centre Furlong Road, Tunstall ST6 5UD Tel: 0300 790 0236 Lyme Brook Centre Talke Road, Newcastle ST5 7TL Tel: 0300 790 0237 Sutherland Centre Belgrave Road ST3 4PN Tel: 0300 123 1162 South Staffordshire Mental Health Services If you live in South Staffordshire, the Access Team will be your sole point of referral for all adult mental health services, including people living with dementia. The team can offer advice and guidance to you, your family, your carer and if necessary, can refer you to a Pathway Team to provide further support. South Staffordshire Access Service Tel: 0300 555 5001 Email: access.staffordshire@sssft.nhs.uk Web: http://mentalhealth.sssft.nhs.uk/mhservices

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South Staffordshire Pathway Teams Pathway Teams have been established to replace Community Mental Health Teams in South Staffordshire. The teams operate a ‘hub and spoke’ model of service delivery. If you are referred, this model aims to ensure that services are provided to you fairly and locally. There are four different Pathway Teams offering tailored support to adults living with mental health issues in South Staffordshire. The teams operate across two Community Hubs, use the list adjacent to find out more about your local service.

East St Michael’s Court, Trent Valley Road, Lichfield WS13 6EF Tel: 0300 303 3427 West Park House, 12 Park Road, Cannock WS11 1JN Tel: 0300 303 3428

End of life care Although the subject of dying is often painful to contemplate, it is essential that you and your relatives discuss your wishes as you near the end of your life. Good planning for all your needs should mean that you can (if you choose) remain in your home or care home in your last days and not have to be admitted to hospital. When choosing a service, you should consider its end of life care philosophy and policies. Enabling people to die in comfort and with dignity is a core part of providing care and the way care professionals approach the process will be incredibly important for you, your family and carers. The service should have an open approach to end of life care. It should initiate conversation with you and your family and work with your GP and other health professionals (e.g. hospital doctor, Macmillan Nurse, hospice professional or district nurse), to ensure that your needs and wishes are discussed and planned for. An end of life care plan should also be drawn up, as it is vital to establish your preferences and choices. You could use the Preferred Priorities for Care (PPC) document to help with outlining your wishes. The PPC document is designed to help you prepare for the future and gives you an opportunity to think about, talk about and write down your preferences and priorities for care at the end of life. You can see an example of this document at www. dyingmatters.org/sites/default/files/preferred_ priorities_for_care.pdf

regarding end of life care and will be trained in assessing your needs as well as those of your carer. It is worth asking care providers whether they are working towards The Gold Standards Framework or similar standard. These can be used in various settings, for example hospitals, primary care and care homes, to improve the co-ordination and communication between different organisations involved in providing care for you near the end of your life. Useful websites Compassionate Communities Aims to help you develop the skills to address issues raised by end of life and other losses. It also tries to be a helpful, empathic ear. Web: www.compassionatecommunities.org.uk Dying Matters Set up by the National Council for Palliative Care, Dying Matters aims to promote awareness of dying, death and bereavement. The website has a comprehensive support section. Web: www.dyingmatters.org WidowNet Established in 1995, the first online information and self-help resource for, and by, widows and widowers. Web: www.widownet.org

It is also important to know that all health and social care staff must be trained in communication Visit www.carechoices.co.uk for further assistance with your search for care

Residential dementia care checklist

Home 1

Fees per week £ £ £

Home 2 Home 3

Quality rating*

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 39. You can download and print this checklist at www.carechoices.co.uk/checklists

Design

Health

Are there clear signs throughout the home?

Can residents get help with eating and drinking?

Has the home been designed or adapted for people with dementia?

How often does the home review residents’ medication?

Are the home and grounds secure?

Are there prompts outside the residents’ rooms to help people identify their own? Is the décor familiar to your loved one?

Choices Do residents get choice in terms of what they wear each day?

Does the home offer help if a resident needs assistance taking medication? Do GPs visit the home regularly?

Staff Are staff trained to identify when a resident might be unwell?

Are residents encouraged to be independent? Can residents decide what to do each day?

Can residents have a say in the décor of their room?

Are staff trained to spot when someone needs to go to the toilet? Do the staff have any dementia specific training/experience? Will your loved one have a member of staff specifically responsible for their care?

Approach to care

Activities Are residents able to join in with household tasks like folding washing?

Are there activities on each day?

Can residents walk around outside on their own?

Are residents sitting in front of the TV or are they active and engaged?

Are there rummage boxes around?

Does the home follow a specific approach to dementia therapy, for example, validation therapy?

Will the home keep you informed about changes to your loved one’s care? Does the home have a specific approach to end of life care?

Does the home keep up to date with best practice in dementia care?

*See page 49.

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Dementia Dementia affects everyone differently and can cause a wide range of symptoms. These can include issues with memory, thinking, concentration and language. If you are experiencing dementia symptoms, you may become confused or struggle with how you perceive things. Dementia can also cause changes in mood or emotions and affect how you behave. If you have any concerns about your memory, the first point of contact should be your GP. They will talk to you about your concerns and, where appropriate, refer you to see a specialist at a memory clinic. Following a formal diagnosis of dementia, your GP may refer you to a specialist; for example, a consultant in old age psychiatry, a community psychiatric nurse, a dementia adviser or an occupational therapist with a special interest in dementia care. If you have recently received a diagnosis of, or are already living with dementia, it can be best to live at home for as long as possible. There are several Friendly Volunteers Fun & Laughter Advice & Support Carers Forming Friendships Entertainment

services available to facilitate this such as home care, sitting services (which provide a break for carers), advice on equipment and adaptations, day care centres and respite care. If you are living with dementia, you may also benefit from a range of group or individual therapies involving social interaction and mental stimulation. Music therapy, art therapy approaches and other creative therapies such as validation therapy can also be helpful. The Council produces a regular email newsletter dedicated to dementia care. If you would like to start receiving this newsletter, or you have information or events that you would like adding to it, then please email Dementia.Newsletter@stoke. gov.uk If you receive a diagnosis of dementia, your dementia adviser/care co-ordinator will offer guidance, advice and signpost you to support that is available locally, for both you and your relatives/carer. 

Supporting Carers on their Dementia Journey

A warm welcome awaits Carers and their cared for at any of the following MASE Groups Cannock - Drop In St Luke’s Church Hall - WS11 1DE 1st Monday of every month 1:00 pm - 3.00 pm

Haughton Haughton Village Hall - ST18 9EZ 2nd Thursday of every month 7.00 pm - 9.00 pm

Rugeley St Joseph’s Church Hall - WS15 2EH 3rd Wednesday of every month 7.00 pm - 9.00 pm

Castle Church Hall - ST16 1DP 4th Monday of every month 7.00 pm - 9.00 pm

Hednesford

Monthly A lzheimer’s Support Evenings The Monthly Alzheimer’s Support Evenings [MASE] have become a well-established support network for people The MASE helps reduce the stigma surrounding dementia and brings together people who are coping with the condition, in the hope of removing the social isolation all too often faced by Carers.

The Aquarius Ballroom - WS12 1BT Last Thursday of every month 7.00 pm - 9.00 pm Proud Recipients of The Queen’s Award for Voluntary Services and The British Citizen Award Winners of SCC Dignity in Care Award

Project Co-ordinator and Trustee

Daphne: 01785 211140 or 07939 505455

www.themasegroup.com Registered Charity No: 1137193 The Monthly Alzheimer’s Support Evening Limited (MASE)

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 For information on ‘paying for care’, including dementia care please see below. Approach Dementia Advisory Service Cauldon Chambers, 10 Stoke Road, Shelton ST4 2DP Tel: 01782 214999 Email: enquiries@approachstaffordshire.co.uk Web: www.approachstaffordshire.co.uk

• memory services which provide assessment, diagnosis, treatment, review and follow-up checks for people living with dementia; • the Community Mental Health Team, which provides assessment, treatment, care management and review services for you and others who may have a variety of issues including anxiety, depression, dementia and other mental health illnesses related to older age; and

For information and advice, you can also contact the national helplines provided by Alzheimer’s Society and Dementia UK, see contact details on page 58.

• dementia reablement services that can support you to regain skills and confidence to maximise your independence and remain living in your own home for longer.

Stoke-on-Trent City Council has also developed a specialist integrated health and social care dementia centre. The centre brings together specialist dementia services and professionals under one roof. These services include:

The centre also has an information and advice area that people living with dementia and their carers can use to access information, support and advice from people who are compassionate and knowledgeable about dementia.

Paying for care When a local authority provides or arranges services for you, you may be asked to contribute towards the cost of your care, depending on your personal circumstances. Stoke-on-Trent City Council has its own charging policies and levels

for non-residential services. However, these must comply with certain minimum requirements. To request a copy of the City Council’s Charging Policy, please call 01782 236620.

Financial assessments If you are assessed as having eligible needs (see page 10), you will be offered a financial assessment to identify what, if anything, you need to pay towards the cost of your care. A financial assessment officer will ask you about your income (including benefits), savings and capital and investments. The following rules apply, but figures may change over the lifetime of this Directory:

contribution towards your care fees from your savings and income; and • if your savings, capital and investments total over £23,250, you will likely have to pay the full cost of your care yourself.

• if your savings, capital and investments total less than £14,250, they will not be included in your financial assessment, so you will only be meanstested on the income you receive;

The type of care you are receiving determines whether your property is to be included in the means test. Some capital may be ignored in your financial assessment, such as some types of bond and personal belongings. This will be explained as part of the financial assessment.

• savings, capital and investments between £14,250 and £23,250 are included in your financial assessment and you will have to pay a

Paying to fund non-residential care services If you receive a non-residential care service, i.e. you are not moving into a care home, there is an

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amount of income that is not considered during your assessment. This is called the Minimum Income Guarantee (MIG) and represents the amount of money you must be left to live on after you have paid for your care. Your MIG level depends on your age and circumstances at the time of your assessment. The value of your home is not included in your financial assessment if you are receiving care at home. Paying to fund residential care If the Council finds that you need to move into residential care, and your financial assessment has found that you are entitled to a contribution towards the cost of your care from the Council, there is an upper limit as to the amount of money the Council will pay towards the cost of a care home. This is usually determined by your specific circumstances. If you choose a care home that charges more than this amount, the extra cost must be met by a ‘third party payment’ or ‘top-up’. A top-up is the commitment of a relative, friend or charity to pay the difference between the amount contributed by the Council and the fees charged by the care home. Top-ups can vary greatly between private care

homes because they can set their own fees, but they should be affordable and reasonable. Top-ups cannot be paid from your own capital or income, except in limited circumstances. Before anyone agrees to pay your top-up, they should be aware that the amount may increase, usually once a year, and there needs to be assurance that payments can be sustained for as long as they are required. They will need to sign a contract with the Council to confirm that they are able to commit to this. If the additional payments stop being paid for any reason, you should seek help and advice from the Council. You may have to move to a cheaper home within the local authority’s funding levels. If you are already a resident in a care home and no top-up was required at the time you became a resident, the home may seek to introduce one at a later date, which would need to be agreed first with the local authority. This may happen if a change to your arrangements is made at your request or with your agreement, such as moving to a nicer room. It is important to note that Councils have a duty to offer you a place at a home that accepts their funding rates. If no such place is available, a top-up should not be charged.

Self-funding your care Paying for care can be an expensive and a long-term commitment, so it is strongly recommended that you seek specialist information and advice before entering into any arrangements. It is important that you seek specialist advice from appropriately qualified and regulated financial advisers. Will I have any money left for day-to-day expenses and personal items? If you are in residential care, you can keep a weekly personal allowance out of your income. This is for your day-to-day needs or to save to buy items such as clothing and toiletries. This is currently £24.90 per week but may change over the lifetime of this Directory.

If you are receiving respite care or non-residential care services, the amount you pay for the service will be reduced to cover the costs of certain outgoings, such as rent (where not covered by Housing Benefit), Council Tax, and mortgage payments. These outgoings can be taken into consideration for non-residential charging and do not necessarily reduce the cost of the service. In Stoke-on-Trent, respite is charged at a set rate and therefore the charge is not reduced by considering any household expenditure. If you are receiving care at home and receive certain disability-related benefits, such as Attendance

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Allowance, Disability Living Allowance Care Component or Personal Independence Payment Daily Living, you may also be able to keep an amount to cover any significant extra costs you have.

Council will provide you with quarterly invoices to advise you of the amount. Once your home is sold, the debt will be cleared from the proceeds of the sale.

Will I have to sell my home? If you are receiving non-residential care, the value of your house is not considered, unless you own a share of more than one property.

However, you do not have to sell your home if you don’t want to – you may, for example, decide to rent it out to generate income. If you do this, you will be expected to use the rental income to increase the amount you pay each week, thus reducing the weekly payments made by the Council, and minimising the eventual deferred payment debt.

If you own your home and are moving into residential care, one of the biggest worries that you may have is ‘what will happen to my home?’. The information below should help with these concerns: • if your husband, wife or partner continues to live in your family home, its value will not be included in your financial assessment; and • if this does not apply, for the first 12 weeks of residential care the value of your home will be ignored in your financial assessment. This is called a 12-week property disregard. However, from the 13th week onwards, the Council will treat the value of your home as capital in your financial assessment. You may be able to use the value of your home to help pay towards care home fees. The Council will help to pay your care fees and you can delay repaying the Council until you choose to sell your home, or until after your death. The Council ensures the money you owe will be repaid by putting a legal charge on your property. This is called a deferred payment agreement. Deferred payment agreements The deferred payments scheme is designed to help if you have been assessed as having to pay the full cost of your residential care but cannot afford to pay the full weekly charge because most of your capital is tied up in your home. If you are eligible for a deferred payment agreement, you will be required to pay a weekly contribution towards your care. This will be determined by a financial assessment. The Council will then pay the remaining amount of your weekly charge. The part the Council pays is your ‘deferred payment’.

Acceptance of any application to the scheme depends on your eligibility and is at the discretion of the Council. The Council strongly recommends that you take independent legal and/or financial advice before you enter into a deferred payment agreement. For more information about paying for care, please use the contact details below. Stoke-on-Trent Adult Social Care Contact Centre Tel: 0800 561 0015 Email: social.care@stoke.gov.uk Web: www.stoke.gov.uk Staffordshire Cares Team Tel: 0300 111 8010 Text/SMS (for people with a hearing impairment): 07814 194111 Minicom: 01785 276207 Email: staffordshirecares@staffordshire.gov.uk Web: www.staffordshire.gov.uk

The deferred payment builds up as a debt and the

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NHS funding NHS Continuing Healthcare NHS Continuing Healthcare is fully-funded care and support, provided and paid for by the NHS. To be eligible, your needs must be primarily health-related and are likely to be severe. If you are eligible for NHS Continuing Healthcare, you can receive the services in any setting, including your own home or in a care home. The NHS will pay if you need healthcare from a community nurse or a therapist as well as personal care to help you at home. For further information on

NHS Continuing Healthcare contact 0345 548 0300. NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care, you may be entitled to a non-meanstested Registered Nursing Care Contribution (sometimes referred to as Funded Nursing Care) towards the cost of your nursing care. This is paid directly to the home.

What if my circumstances change? The amount you pay towards the cost of your care will be reassessed once a year, normally in April, at the same time as the yearly increase in State Benefits. You must also request a reassessment if there has been significant change in your financial circumstances.

If your income, savings or capital is close to falling below the threshold set for financial support, it is important that you contact the local authority as soon as possible to request a new financial assessment.

Checking the quality of your care Inspecting and regulating care services Health and social care services must be registered to show that they meet a set of standards. The Care Quality Commission (CQC) is the independent regulator of health and social care in England. It registers care providers and inspects and rates services. When things go wrong, the CQC can also take action to protect people who use services. After an inspection of a care home or home care agency, the CQC publishes a report of what it found. The report looks at how well the service meets the CQC’s five key questions: Is the service safe? Effective? Caring? Responsive to people’s needs? Well-led? Each care home and home care agency will get an overall rating of outstanding, good, requires improvement or inadequate. It will also get ratings for each key question. The ratings mean you can easily see where a service is performing well, and

where it needs to improve. It’s always a good idea to check inspection reports and ratings when choosing a care service. You can find reports and ratings on the CQC’s website (www.cqc.org.uk ). Care providers must also display their latest rating at their premises and on their website. You can also tell the CQC about your experiences of care – good or bad. It can use your information to see where it should inspect next, and what to look out for when it does. If you want to share your experience of care, visit www.cqc.org.uk/share Tel: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk Write to: The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

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SARCP SARCP represents a number of independent providers, including care homes and home care agencies throughout the county. The aims are to promote high quality care and to represent the membership – and their clients – in regular meetings with, for example, social care and health departments and clinical commissioning groups.

the foundation for delivering good quality care that is sustainable.

SARCP supports local independent care providers to access training and provides up-to-date information to ensure compliance with the Care Quality Commission. Events are arranged covering new legislation, innovative themes and an opportunity for networking.

Should you need further clarification regarding the above – or any aspect relating to care – then please contact:

If you have limited savings and require residential care, nursing care or home care, then your Adult Social Care department may be able to assist with funding. You may also qualify for certain welfare benefits.

SARCP Offices 23/24, Brookside Business Park, Cold Meece, Near Stone ST16 0RZ Tel: 01785 760070 • Email: chairman@sarcp.com Web: www.sarcp.com

Individual independent care providers strive to obtain and maintain a good reputation as this is

Stoke-On-Trent City Council – Contract review and monitoring The Council operates several contracts for social care services, including care homes, home care, Extra Care and other services. Monitoring is carried out on a regular basis, using a variety of assessment tools and processes, to evaluate whether services are being delivered to the required standards and to establish whether

the requirements of the contract are being fully met. Where monitoring shows that this is not the case, any concerns are taken up directly with the provider and an action plan is put in place to address the issue(s). The Council works with the provider to support this process.

Complaints, comments and compliments Adult Social Care is here to support and listen to complaints, comments and compliments. You should feel able to complain about any aspect of your care or experience which affects your happiness, comfort and wellbeing. The Council will listen and consider how things can be improved. Making a comment or complaint will not put you at a disadvantage or place the services that you receive at risk. Who can make a complaint? You have the right to complain if you, a family member or someone close to you receives a social care service, has been refused a service, or has been affected by a plan or decision.

How can you tell the Council what you think? The Council aims to solve any problems as quickly as possible. It is best for you to initially contact the staff you have been dealing with or the manager of your care service. All registered providers have a complaints procedure, details of which must be made available to clients, residents, relatives and carers. If you remain dissatisfied following the outcome, there are several options available to you. You may contact the Adult Social Care Complaints Manager or, if your concern is regarding a breach of regulation, the Care Quality Commission (see page 49 for contact details).

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You can also complain to your local authority; Stokeon-Trent City Council and Staffordshire County Council welcome your feedback, whether you have a complaint, comment or compliment. You can also ask the Local Government and Social Care Ombudsman (LGSCO) to consider your case if you are not happy about how a service has dealt with your complaint about care or an experience that you have had. However, the LGSCO will ask the local authority to resolve a complaint locally before getting involved. If you are a self-funding resident within a care setting, you need to contact the LGSCO in the first instance if you have a complaint. Stoke-on-Trent Please contact the member of staff that has been supporting you in the first instance. If you still feel unsatisfied after receiving this response, please complete the online customer feedback form.

Web: www.feedback.stoke.gov.uk/ RespondCustomer/MainMenu.aspx Staffordshire Please contact the member of staff that has been supporting you in the first instance. If you still feel unsatisfied after receiving this response, please contact the Staffordshire County Council Customer Feedback and Complaints Team. Staffordshire Place 2, Tipping Street ST16 2DH Tel: 0300 111 8000 Email: complaintsandcustomerfeedback@ staffordshire.gov.uk Web: www.staffordshire.gov.uk Local Government and Social Care Ombudsman PO Box 4771, Coventry CV4 0EH Tel: 0300 061 0614 Web: www.lgo.org.uk

Advocacy Advocacy aims to: • ensure your voice is heard and listened to; • find out your views, wishes and aspirations and put these across to the people who need to know; and • ensure you can make your own choices in life and have the chance to be more independent. This does not mean doing everything by yourself, it means being in control of your life and decisions relating to you. Advocacy is independent support that is timelimited and free at the point of request. Who might need an advocate? Local authorities have a duty to involve you (if you are aged 14 or over) and your carer in making decisions about your care and support. This means supporting you to understand how you can be involved in the care and support processes, how you can contribute and take part and, in some cases, how you can lead or direct the process. Who can act as an independent advocate? An independent advocate must be suitably

experienced and qualified and, most importantly, able to work independently of the local authority and/or its partners. If there is an appropriate individual who you trust to help you say what is important to you and who knows your wishes, you can choose this person to be your advocate. Alternatively, professional advocates are available. There are several local advocacy services. Services available through the Council are outlined below. When might an advocate be needed? The purpose is to assist and involve you to be active in planning your care and support. This includes during the assessment, the planning of care and support and in reviewing the care and support you receive. It also includes safeguarding procedures. All local authorities must arrange an independent advocate to support and represent you in these matters if: • you have substantial difficulty being involved in decisions around your care and support; and • there is no appropriate individual available to support and represent your wishes.

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

 What is Independent Mental Capacity Advocacy (IMCA)? If you are 16 or over and have been formally assessed to lack mental capacity, and have no appropriate friends or family to consult, you must have an IMCA present when a decision is made on your behalf about: • providing, withdrawing or withholding of serious medical treatment; • long-term accommodation in hospital, or another supported care environment; • a representative being appointed to make decisions about what is best for you, i.e. a doctor or care manager; or • a Deprivation of Liberty Safeguard (DoLS), this ensures that you are looked after properly if you need to live in a certain place that keeps you, or others, safe. What is Independent Mental Health Advocacy (IMHA)? The IMHA service is a specialist type of mental health advocacy. An IMHA is granted specific roles and responsibilities under the Mental Health Act, to help you if you qualify to: • understand the legal provisions to which you are subject under the Mental Health Act 1983; • understand the rights and safeguards to which you are entitled; and • exercise your rights through supporting your participation in decision-making. An IMHA should be provided for you if you are: • detained under the 1983 Mental Health Act as revised (even if on leave of absence from the hospital) apart from patients detained under sections 4, 5(2), 5(4), 135 or 136; • conditionally discharged or restricted patients; • subject to guardianship; or • under supervised Community Treatment Order. If you are not covered by any of the above but meet any of the following criteria, you are also eligible:

• if you are being considered for a treatment to which Mental Health Act Section 57 applies (i.e. treatments requiring consent and a second opinion); • if you are liable to be detained under the Act, even if not actually detained, including if you are on leave of absence from hospital or absent without leave, or if an application or court order for admission has been completed for you; or • if you are under 18 and being considered for Electro-Compulsive Therapy or any other treatment to which Section 58A applies (i.e. treatments requiring consent or a second opinion). Independent Health Complaints Advocacy If you want to complain about an NHS service, or someone wants to make a complaint on your behalf, NHS Complaints Advocacy can support you. The service aims to help you understand your options and support you through the NHS complaints process. Support will be agreed with you and an advocate will work with you to ensure you get the best possible resolution to your complaint. Stoke-on-Trent The Council commissions an advocacy service through ASIST, which can be contacted on 01782 845584. A separate advocacy service is available for people diagnosed with dementia or cancer. This is provided through the Beth Johnson Foundation, call 01782 844036. For further information about advocates, please contact either Adult Social Care on 0800 561 0015 or Children’s Social Care on 01782 235100. A Parents’ Advocate Service can be accessed by eligible parents of children who are known to the Stoke-on-Trent Children’s Social Care Team. The service assists parents to understand the complex statutory processes, voice the wishes and feelings of parents, and helps parents to understand what is expected or required in relation to their child. Staffordshire There are several specialist advocacy services in Staffordshire that you may wish to contact directly. You can find details by visiting www.staffordshireconnects.info and typing in the keyword ‘advocacy’.

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Keeping safe Safeguarding adults Safeguarding means protecting you if you have needs for care and support and if you are experiencing, or at risk of, abuse or neglect, and, as a result of those care and support needs, you are unable to protect yourself. Safeguarding is about organisations working with you to prevent both the risks and experience of abuse or neglect, whilst making sure that your wellbeing is promoted, including having regard to your views, wishes, feelings and beliefs in deciding on any action. The aims of adult safeguarding are to: • stop abuse or neglect wherever possible; • prevent harm and reduce the risk of abuse or neglect to you and your care and support needs; • safeguard you in a way that supports you in making choices and having control about how you want to live; • promote an approach that concentrates on improving life for you or any other adult(s) concerned; • raise public awareness so that communities, alongside professionals, play their part in preventing, identifying and responding to abuse and neglect; • provide information and support in accessible ways to help you understand the different types of abuse, how to stay safe and what to do to raise a concern about the safety or wellbeing of yourself or of another adult; and • deal with what has caused the abuse or neglect. Who might abuse/neglect adults? Anyone can carry out abuse or neglect, including: • spouses or partners; • other family members; • neighbours; • friends/acquaintances;

• local residents; • people who may deliberately exploit you or other adults they perceive as vulnerable to abuse; • paid staff/professionals; • volunteers; and • strangers. Who can raise concerns of abuse or neglect? Anyone can witness or become aware of information suggesting abuse or neglect is occurring. If you are raising a concern, you may have become aware of possible abuse if you: • witnessed an abusive act; • have been told about abuse by someone else; • have found evidence of abuse; or • recognised several of the risk indicators and become concerned there is a high risk of abuse. Concerns may come to light as part of the following: • a complaint; • an expression of concern; • a police call-out; or • during an assessment. If you are concerned about adult abuse, please use the contact details below. City of Stoke-on-Trent Adult Social Care Contact Centre Tel: 0800 561 0015 Out-of-hours: 01782 234234 – emergencies only. Staffordshire County Council Tel: 0345 604 2719 Monday to Thursday (not including Bank Holidays), 8.30am-5.00pm and Friday, 8.30am-4.30pm. Text: 07814 191111 • Minicom: 01785 276207 Out-of-hours: 0345 604 2886 – emergencies only. In an emergency, always dial 999.

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

 Are you concerned about adult abuse? If you feel you are being abused, or suspect someone else may be being abused, it is important to tell someone. You don’t need to give your name, and you will be supported if you’re worried about what might happen if you report someone.

and protection of adults with care and support needs. The Partnership will work together to make sure that if you report abuse, the situation will get better and not worse. For more information, visit www.SSASPB.org.uk

What will happen if you report it? Trained staff will carry out a careful and sensitive enquiry. The information will be discussed with other agencies including the police. Information and advice will be offered to the person and their family as to what can be done next. The Staffordshire and Stoke-on-Trent Adult Safeguarding Partnership brings together people from various agencies concerned with the wellbeing

Stoke-on-Trent Safer Places scheme for vulnerable people Safer Places provides a safe temporary place to go if a vulnerable person feels distressed, worried or scared while out in the community. Places which have joined the scheme can be identified by a Safer Places sticker at the entrance. A full list of Safer Places is available at www.stoke. gov.uk/directory/33/safer_places and a useful map is available through visiting www.stoke.gov.uk and

searching ‘Safer Places map’. If you join the scheme, you will receive a Keep Safe card, which will include the names and contact numbers of two relatives or friends who can be called on for help. The card will need to be shown to obtain help in the establishments that have signed up to the scheme. To apply for a Keep Safe card, please email community.development@stoke.gov.uk

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Further information How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and powers of attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPAs) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. An LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable. The Court of Protection can issue Orders directing

the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have an LPA. The Court procedure can be a slow process and the fees can be quite expensive, so preparing an LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance statement’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.

Finding care in your area Looking for care in your area? Want to know the quality rating of providers you’re considering? Care Choices, publisher of this Directory, has a website providing comprehensive details of care providers as well as essential information. You can search by postcode, county or region for care homes, care homes with nursing and home care providers that meet your needs across the country. Your search can be refined by the type of care you are looking for and the results can be sent to you by email. They can also be saved and emailed to others. The website includes detailed information for each care provider, including the address, phone number and the service’s latest CQC inspection report and rating (see page 49), indicating the quality of care provided. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function. Visit www.carechoices.co.uk

Search for care in your area www.carechoices.co.uk

With so many providers to choose from, where do you start?

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Useful contacts Local useful contacts ASIST Support if you need advocacy under the Mental Health Act. Independent Mental Health Advocacy (IMHA) and Independent Mental Capacity Advocacy (IMCA) St Georges Hospital, Block 7, Corporation Street, Stafford ST16 3AG Tel: 01785 246709 Email: stafford@asist.co.uk Web: www.asist.co.uk Independent Mental Health Advocacy (IMHA) and Independent Mental Capacity Advocacy (IMCA) Winton House, Stoke Road ST4 2RW Tel: 01782 845584 Email: enquiries@asist.co.uk Web: www.asist.co.uk Beat the Cold An independent charity working to reduce the incidence of cold related illness and fuel poverty. Tel: 0800 389 2258 or 01782 683813 Email: enquires@beatcold.org.uk Web: www.beatcold.org.uk Beth Johnson Independent advocacy support if you are living with dementia. Parkfield House, 64 Princes Road, Hartshill ST4 7JL Tel: 01782 844036 Email: admin@bjf.org.uk Web: www.bjf.org.uk Brighter Futures: Staffordshire Mental Health Helpline A confidential service if you feel concerned, worried, stressed or low, or if you are worried about someone you know. Tel: 01782 406000 Text: 07860 022821 Email: staffordshire.helpline@brighter-futures.org.uk Web: www.brighter-futures.org.uk

CareLink Provides a free befriending service, over the phone and face-to-face, small community social friendship groups, trips and activities, help to maintain healthy and independent living, and support to link you with community groups to reduce loneliness and isolation. Tel: 01782 810320 (ext 2) Email: carelink@saltbox.org.uk Web: www.saltbox.org.uk/carelink Carersâ€™ Association Southern Staffordshire (CASS) CASS is a registered charity, which provides confidential advice, information and emotional support and a range of other services. Tel: 01785 222365 Email: enquiries@carersinformation.org.uk Web: www.carersinformation.org.uk Carers Hub, The A free service designed to support you, whether you are an adult or young carer. Tel: 0330 123 1937 Email: info@thecarershub.co.uk Web: www.thecarershub.co.uk Stoke-on-Trent The Bridge Centre, Birches Head Road, Birches Head ST2 8DD Stafford SG Offices, Madford Retail Park, Foregate Street ST16 2QY Stoke-on-Trent Community Drug and Alcohol Service (CDAS) Offering support to you whether you are an adult or a young person and your carers, partners and families who live in Stoke-on-Trent. Tel: 01782 283113 (over 18) or 01782 221090 (under 18) Email: referrals@sotcdas.org.uk Web: www.scdas.org.uk

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Approach Dementia Advisory Service Advice, information and support services if you are diagnosed with dementia. Dementia awareness training for carers is also provided by Approach. Cauldon Chambers, 10 Stoke Road, Shelton ST4 2DP Tel: 01782 214999 Email: enquiries@approachstaffordshire.co.uk Web: www.approachstaffordshire.co.uk

Email: info@healthwatchstoke.co.uk Web: www.healthwatchstokeontrent.co.uk Mencap Provides a self-advocacy network for adults with learning disabilities. Tel: 0808 808 1111 • Web: www.mencap.org.uk

Changes A user-led mental health charity providing a unique recovery service if you are in mental distress in North Staffordshire. Tel: 01782 413101 • Email: stoke@changes.org.uk Web: www.changes.org.uk

MHA: Stoke North Live at Home Scheme Provides activity groups if you live in the Stoke North area and are over 55. Tel: 01782 816662 Email: liz.daley@mha.org.uk Web: www.mha.org.uk/live-home/live-homenear-me/stoke-north

Cook and Eat Well Helping you make healthy food choices if you live in the West Midlands. Tel: 0800 464 0699 Email: cookandeatwell@groundwork.org.uk Web: www.cookandeatwell.co.uk

North Staffs Carers’ Association Offers information, training and ongoing support to carers of all ages, ensuring that each case is treated in a confidential manner. Tel: 01782 793100 • Email: info@carersfirst.com Web: www.carersfirst.com

Disability Solutions West Midlands A Disabled Peoples User Led Organisation (DPULO) that aims to help you if you are living with a disability in North Staffordshire to fully engage with the demands of today’s society. Tel: 01782 638300 Web: www.disabilitysolutions.org.uk

POhWER Provides general advocacy services. POhWER also provides a children and young people’s advocacy service. You can contact the service or ask someone to contact it for you. Tel: 0300 456 2370 • Email: pohwer@pohwer.net Web: www.pohwer.net

Dove Service, The Provides counselling and group support activities to you or anyone who has been or could be affected by bereavement, life changing illness and other significant loss in Stoke-on-Trent, North Staffordshire and Cheshire. Tel: 01782 683155 Email: enquires@thedoveservice.org.uk Web: www.thedoveservice.org.uk

VAST A charity working to oversee the growth of local voluntary and community sector organisations. Email: info@vast.org.uk • Web: www.vast.org.uk

Healthwatch Staffordshire Provides an NHS complaints advocacy service. Tel: 0800 051 8371 Email: enquiries@healthwatchstaffordshire.co.uk Web: www.healthwatchstaffordshire.co.uk Healthwatch Stoke-on-Trent Provides an NHS complaints advocacy service. Tel: 01782 683080

Stoke-on-Trent The Dudson Centre, Hope Street, Hanley ST1 5DD Tel: 01782 683030 Stafford The Hub, 17 Eastgate Street ST16 2LZ Tel: 01785 283400 Wave Goodbye to Loneliness Find information and activities from across Stokeon-Trent to find out what is being done to tackle the problem of loneliness. Tel: 01782 238455 Web: www.stoke.gov.uk/wave

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National useful contacts Action on Elder Abuse (AEA) Works to protect, and prevent the abuse of you if you are a vulnerable older adult. Tel: 0808 808 8141 Email: enquiries@elderabuse.org.uk Web: www.elderabuse.org.uk

Carers Trust The largest provider of comprehensive carers’ support services in the UK. Tel: 0300 772 9600 Email: info@carers.org Web: www.carers.org

Age UK The combined charity for Age Concern and Help the Aged. Helpline: 0800 055 6112 Web: www.ageuk.org.uk (see website for your local area office details).

Carers UK The voice of carers. Tel: 0808 808 7777 Email: info@carersuk.org Web: www.carersuk.org

Al-Anon Family Groups Worried about your or someone else’s drinking? Help and hope for families and friends of alcoholics. Helpline: 0800 008 6811 (10.00am to 10.00pm daily) Email: enquiries@al-anon.org.uk Web: www.al-anonuk.org.uk Alzheimer’s Society Leading the fight against dementia. The National Dementia Helpline can provide information, support, guidance and signposting to other appropriate organisations. Tel: 0300 222 1122 Email: enquiries@alzheimers.org.uk Web: www.alzheimers.org.uk Association of Charitable Organisations A national umbrella body for benevolent charities. Tel: 0207 255 4480 Email: info@aco.uk.net Web: www.aco.uk.net British Institute of Learning Difficulties (BILD) Committed to improving your quality of life if you have a learning disability. Tel: 0121 415 6960 Email: enquiries@bild.org.uk Web: www.bild.org.uk Carers Direct Free confidential information, advice and support for carers. Tel: 0300 123 1053

Change4Life Help towards getting yourself and your children eating well, moving more and living longer. Web: www.nhs.uk/change4life Dementia Forward A charity offering advice and guidance to anyone affected by dementia. Community House, Ripon HG4 1LE Tel: 01765 601224 Email: info@dementiaforward.org.uk Web: www.dementiaforward.org.uk Dementia UK A helpline for anyone with a question or concern about dementia. Tel: 0800 888 6678 Email: helpline@dementiauk.org Web: www.dementiauk.org FirstStop Advice Advice and information on all aspects of care accommodation, housing, finance and rights if you are an older person. Advice line: 0800 377 7070 Email: info@firststopadvice.org.uk Web: www.firststopadvice.org.uk Friends of the Elderly A charity that will support you if you are an older person with a range of practical needs. Tel: 0207 730 8263 Email: enquiries@fote.org.uk Web: www.fote.org.uk

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Hospice UK A charity for you if you are involved in palliative, end of life or hospice care. Tel: 0207 520 8200 • Web: www.hospiceuk.org Independent Age Advice on home care, care homes, NHS Services, housing and other issues. Tel: 0800 319 6789 Email: advice@independent.org Web: www.independentage.org My Family, Our Needs The lifestyle site for families, carers and practitioners supporting children and young adults with additional needs. Web: www.myfamilyourneeds.co.uk National Activity Providers Association (NAPA) Promotes the importance of activities for you if you are an older person. Tel: 0207 078 9375 Email: info@napa-activities.co.uk Web: www.napa-activities.co.uk Paying for Care A not-for-profit charity helping you to understand what each type of care offers and the cost of information on paying for care. Web: www.payingforcare.org Pension Service, The Provides information about pensions and other pensioner benefits. Tel: 0800 731 7898 • Textphone: 0800 731 7339 Web: www.gov.uk/contact-pension-service Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing home care. Freephone: 0800 074 0194 Email: frankursell@rnha.co.uk Web: www.rnha.co.uk Relatives and Residents Association, The Helps you if you are an older person needing, or living in, residential care and your family and friends left behind. Tel: 0207 359 8136 Email: info@relres.org Web: www.relres.org

Royal British Legion, The From sports-based rehabilitation courses and careers advice to dedicated care homes for older veterans, The Royal British Legion is here to ensure every member of the Armed Forces community receives the support they need. Tel: 0808 802 8080 Email: info@britishlegion.org.uk Web: www.britishlegion.org.uk (live chat available). Silver Line, The The Silver Line is a free national confidential helpline providing information, friendship and advice to you and other older people, open 24-hours a day, every day of the year. Tel: 0800 470 8090 Web: www.thesilverline.org.uk United Kingdom Home Care Association (UKHCA) Professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. Tel: 0208 661 8188 Email: helpline@ukhca.co.uk or policy@ukhca.co.uk Web: www.ukhca.co.uk Veterans’ Gateway Support for you and your family if you are a veteran. Includes seeking support in healthcare, housing, employability, finances, personal relationships and more. Tel: 0808 802 1212 Text: 81212 Web: www.veteransgateway.org.uk (live chat available).

The lifestyle site for parents and carers of children with additional needs and those who support them.

www.myfamilyourneeds.co.uk Birth to Adulthood • Real life blogs Directory • Ask the Experts • Monthly columnist hello@myfamilyourneeds.co.uk •

@WeAreMFON

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Blacklake Lodge RESIDENTIAL HOME

Blacklake Lodge Residential Home is committed to providing high quality care for older people. The care home is set within five acres of secluded lawns and woodland. Complemented by a tailored care package suited to the needs of each resident and placing their dignity and rights at the forefront of our care. We understand how difficult it is when someone can no longer live in their own home. We strive to enable people to keep their own routines, lifestyles and interests, making sure our clients enjoy their life in a way that they prefer. We also welcome regular visits from family and friends.

For further assistance and enquiries about our services please call us on 01782 388881 or email info@blacklakelodge.co.uk

www.blacklakelodge.co.uk

Not all care homes are the same

As one of Stoke’s longest established and respected Care Home, The Limes provides the highest standards of residential and dementia care.

The Limes is located in Fenton, Stoke on Trent and is ideal for people with mobility issues and also specialises in dementia care. The home manager and staff have established an outstanding reputation for providing quality care and the atmosphere within the home is a fine testament to their affectionate and skillful approach. Through our people we have been able achieve our aim of not making The Limes just an excellent Care Home, but a “Home from Home” for everyone who moves in.

01782 844855 admin@limesfenton.co.uk www.limesfenton.co.uk Glebedale Road Fenton Stoke-on-Trent Staffordshire ST4 3AP

Our facilities include: • Modern En-suites including showers • 24 hour nurse call • 2 passenger lifts

• WIFI • Newly built Orangery • Beautiful and Secure garden

l Excellent reputation since we were established in 1992 Set in beautiful countryside yet still convenient for Stoke, Leek & Cheadle l Purpose built home, all rooms are single, en-suite & ground floor

“Quality Care, Quality Home... Quality of life” Call 01782 55 11 44

www.wetleymanor.co.uk

Email - wetleymanor@btinternet.com Abbey Road (off Leek Road A520), Wetley Rocks, Stoke on Trent, ST9 0AS

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Care homes and care homes with nursing Stoke-on-Trent care homes

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Agnes and Arthur Moorland View, Bradeley, Stoke-on-Trent ST6 7NG OP D PD MH SI Tel: 01782 811777 Alison House Care Home Ltd 7 Newton Street, Basford, Stoke-on-Trent ST4 6JN OP D PD MH SI Tel: 01782 632698 Beeches, The 665 Uttoxeter Road, Meir, Stoke-on-Trent ST3 5PZ OP D Tel: 01782 310649 Blacklake Lodge Residential Home Lake Croft Drive, Stoke-on-Trent ST3 7SS Tel: 01782 388881 Advert page 60

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Blurton Road 134 Blurton Road, Blurton, Stoke-on-Trent ST3 2DG LDA YA Tel: 01782 336357 Burleigh House Leek Road, Stoke-on-Trent ST10 1WB Tel: 01782 550920

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Cambian – Eversley House 103 Upper Normacot Road, Stoke-on-Trent ST3 4QG LDA MH YA Tel: 01782 333860 Cambian – Trent Valley Road 121 Trent Valley Road, Stoke-on-Trent ST4 5HN LDA MH YA Tel: 01782 410280 Cauldon Place 1 Caledonia Road, Shelton, Stoke-on-Trent ST4 2DG OP LDA Tel: 01782 275760 Cedars, The 2 Harding Road, Hanley, Stoke-on-Trent ST1 3BQ LDA MH Tel: 01782 269739 Cedars, The 73 Berwick Road, Stoke-on-Trent ST1 6ER Tel: 0808 102 6378 Advert page 74

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Chiltern Rest Home 23 Kingsfield Oval, Basford, Stoke-on-Trent ST4 6HN OP D YA Tel: 01782 711186

Chimes Residential Home, The 6 St Christopher Avenue, Stoke-on-Trent ST4 5NA Tel: 01782 744944

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Choices Housing Association Ltd 1 William Street, Fenton, Stoke-on-Trent ST4 2JG OP PD LDA MH YA Tel: 01782 746361 2 Cowley Way, Bentilee, Stoke-on-Trent ST2 0RB OP LDA SI YA Tel: 01782 596047 17 Norton Avenue, Stanfields, Stoke-on-Trent ST6 7ER Tel: 01782 819870

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63 Hoveringham Drive, Berry Hill, Stoke-on-Trent ST2 9PS OP PD LDA MH SI YA Tel: 01782 201766 150 Community Drive, Smallthorne, Stoke-on-Trent ST6 1QF OP PD LDA MH SI YA Tel: 01782 839349 535 High Lane, Stanfields, Stoke-on-Trent ST6 7EP Tel: 01782 862134

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Claybourne Turnhurst Road, Chell, Stoke-on-Trent ST6 6LA Tel: 01782 790500 Collinson Court 56 Longton Road, Trentham, Stoke-on-Trent ST4 8NA Tel: 01782 658156

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Creative Support – Robert Heath Street Smallthorne, Stoke-on-Trent ST6 1LH Tel: 01782 834064 Davlyn House 41 Bull Lane, Brindley Ford, Stoke-on-Trent ST8 7QL Tel: 01782 512269

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Stoke-on-Trent care homes continued Derwent House 206-208 Lightwood Road, Longton, Stoke-on-Trent ST3 4JZ Tel: 01782 599844 Dresden House Ltd 81 Trentham Road, Dresden, Stoke-on-Trent ST3 4EE Tel: 01782 343477 Eastgate Residential Home 12 Speakman Street, Longton ST3 4JR Tel: 01782 969516 Eldon House Care Services 69 Ricardo Street, Longton, Stoke-on-Trent ST3 4EX Tel: 01782 326620

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Eros Crescent, 66 Birches Head, Stoke-on-Trent ST1 6RN LDA MH YA Tel: 01785 257962 Fernlea 114 Sandon Road, Meir, Stoke-on-Trent ST3 7DF OP PD LDA SI YA Tel: 01782 342822 Four Seasons 77 The Wood, Meir, Stoke-on-Trent ST3 6HR Tel: 01782 336670

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Goldendale House 45 Plex Street, Tunstall, Stoke-on-Trent ST6 5JQ Tel: 01782 861308

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Gorsefield Residential Home 306 High Lane, Burslem, Stoke-on-Trent ST6 7EA Tel: 01782 577237 Graceland Care Ltd 11 Clewlow Place, Adderley Green, Stoke-on-Trent ST3 5DA Tel: 01782 593743

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Hanford Court Care Home Bankhouse Road, Hanford, Stoke-on-Trent ST4 8EN OP D PD Tel: 01782 645140 Advert page 38

Hanford Manor 85 Church Lane, Hanford, Stoke-on-Trent ST4 4QD OP D PD MH SI Tel: 01782 642144 Haversham House Ltd Longton Road, Trentham, Stoke-on-Trent ST4 8JD OP D PD MH YA Tel: 01782 643676 Heathcotes (Blythe Bridge) Southlands, Aynsleys Drive, Blythe Bridge, Stoke-on-Trent ST11 9LR Tel: 01782 398372

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High Cross House 93 Blurton Road, Stoke-on-Trent ST3 2BS Tel: 01782 594696

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Hilton House Hilton Road, Stoke-on-Trent ST4 6QZ OP D PD MH SI Tel: 01782 634922 Hollies, The 9 Shirley Road, Hanley, Stoke-on-Trent ST1 3PF PD LDA MH Tel: 01782 205064 Holly Lodge Residential Home Ltd Gaskell Road, Bucknall, Stoke-on-Trent ST2 9DW OP D PD MH SI YA Tel: 01782 303952 Jasmine 125 Regent Road, Hanley, Stoke-on-Trent ST1 3BL Tel: 01707 601800

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Kenwood House 210-212 Lightwood Road, Longton, Stoke-on-Trent ST4 2DP Tel: 01782 397440

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Keswick House 210-212 Lightwood Road, Longton, Stoke-on-Trent ST3 4JZ Tel: 01782 336656

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Larkins, Hanley, The 163 Bucknall New Road, Hanley, Stoke-on-Trent ST1 2BG Tel: 01782 504457

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Stoke-on-Trent care homes continued Lightwood Road, 216 Dresden, Stoke-on-Trent ST3 4JZ Tel: 01782 598422

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Limes, The Glebedale Road, Fenton, Stoke-on-Trent ST4 3AP OP D Tel: 01782 844855 Advert page 60 Lindly House Care Home 241 Longton Road, Trentham, Stoke-on-Trent ST4 8DQ Tel: 01782 657541

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Marrow House Forrister Street, Meir Hay, Stoke-on-Trent ST3 1SQ Tel: 01782 234903 Meadows, The Wrenbury Crescent, Berryhill, Stoke-on-Trent ST2 9JZ Tel: 01782 234567

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Mimosa 4 Shirley Road, Hanley, Stoke-on-Trent ST1 4DT Tel: 01782 280838 New Lodge 971 Lightwood Road, Longton ST3 7NE Tel: 01782 388370 Oak House 258 City Road, Stoke-on-Trent ST4 2PY Tel: 01782 263720

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Pembridge Road 14a Pembridge Road, Stoke-on-Trent ST3 3BX Tel: 01782 311182 Place Up Hanley, The Wooliscroft Road, Bucknall, Stoke-on-Trent ST2 9HP Tel: 01782 219888

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Poplars, The Alsagers Bank, Bank, Stoke-on-Trent ST7 8BA OP D PD MH Tel: 01782 721515 Regent Road 41 Regent Road, Hanley, Stoke-on-Trent ST1 3BT Tel: 01782 263720

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Royal Mencap Society 30 Foster Court, Longton Hall Road, Blurton, Stoke-on-Trent ST3 2HF Tel: 01782 593467

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Rutland House Caledonia Road, Shelton, Stoke-on-Trent ST4 2DN Tel: 01782 263104

Park Hall Ubberly Road, Bentilee, Stoke-on-Trent ST2 0QS OP D Tel: 0808 102 6378 Advert page 74 Park View 29 Cocknage Road, Dresden, Stoke-on-Trent ST3 4AP Tel: 01782 252586

Shamu 126 Regent Road, Hanley, Stoke-on-Trent ST1 3AY Tel: 01782 284520

Paul Clarke Home Chatterley House, Chatterley Road, Tunstall, Stoke-on-Trent ST6 4PX OP D LDA MH YA Tel: 01782 834354

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Poplars 123 Regent Road, Hanley, Stoke-on-Trent ST1 3BL Tel: 01782 209410

Rydal House 6 Spratslade Drive, Dresden, Stoke-on-Trent ST3 4DZ Tel: 01782 330854

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Spratslade House Care Home Belgrave Avenue, Dresden, Stoke-on-Trent ST3 4EA Tel: 01782 311531

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Visit www.carechoices.co.uk for further assistance with your search for care

www.carechoices.co.uk

Search for care in your area With so many providers to choose from, where do you start?

Stoke-on-Trent care homes continued

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St Michaels Hewitt Street, Chell, Stoke-on-Trent ST6 6JX OP D PD SI YA Tel: 01782 233201 Strathmore House 27 Queens Park Avenue, Dresden, Stoke-on-Trent ST3 4AU Tel: 01782 595947

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Trentside Manor Care Home Endon Road, Norton Green, Stoke-on-Trent ST6 8PA Tel: 01782 535402 Advert inside front cover OP D Villas, The 8 The Villas, West End, Stoke-on-Trent ST4 5AH LDA Tel: 01782 847947

Weston House 344 Weston Road, Weston Coyney, Stoke-on-Trent ST3 6HD Tel: 01782 343818

Weston Road, 202 Meir, Stoke-on-Trent ST3 6EE Tel: 01782 342123

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Willows, The 69-99 Greenbank Road, Tunstall, Stoke-on-Trent ST6 7EZ OP D PD LDA MH YA Tel: 07599 985191 For information on home care and how it could help you, see page 20.

Stoke-on-Trent care homes with nursing Adderley Green Care Centre Dividy Road, Bentilee, Stoke-on-Trent ST2 0AJ OP D PD MH SI YA Tel: 01782 337500

Hilltop Manor Care Home High Lane, Chell, Stoke-on-Trent ST6 6JN Tel: 01782 828480 Advert page 66

Amberley House Care Home – Stoke-on-Trent 358 Ubberley Road, Bentilee, Stoke-on-Trent ST2 0QS OP D YA Tel: 01782 331200

Lawton Rise Care Home Heathside Lane, Goldenhill, Stoke-on-Trent ST6 5QS Tel: 01782 773000

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Brindley Court Station Road, Longport, Stoke-on-Trent ST6 4ND Tel: 01782 828410

New Milton Nursing Home Rear 1841 Leek Road, Milton, Stoke-on-Trent ST2 7AD Tel: 01782 542573

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Choices Housing Association Ltd – 60 Holdcroft Road Bucknall, Stoke-on-Trent ST2 8LJ OP D PD LDA MH YA Tel: 01782 570323

Newford Nursing Home Newford Crescent, Milton, Stoke-on-Trent ST2 7EQ Tel: 01782 545547

Creative Support – Leonora Street 20 Leonora Street, Burslem, Stoke-on-Trent ST6 3BS MH Tel: 01782 817655

Nightingale Group Ltd – Trentham Care Centre Longton Road, Trentham ST4 8FF Tel: 01782 644800

Goldenhill Nursing Home Heathside Lane, Goldenhill, Stoke-on-Trent ST6 5QS Tel: 01782 771911

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Old Vicarage Nursing Home, The 751-753 High Street, Stoke-on-Trent ST6 5RD OP PD Tel: 01782 785577

Visit www.carechoices.co.uk for further assistance with your search for care

Stoke-on-Trent care homes with nursing continued Park Lane Park Lane, Knypersley, Stoke-on-Trent ST8 7BG OP D PD YA Tel: 01782 522061 Advert below Richmond Mews 5 Richmond Terrace, Shelton, Stoke-on-Trent ST1 4ND Tel: 01782 222311

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Trentham House Care Home Chivelston Grove, Trentham, Stoke-on-Trent ST4 8HN Advert outside back cover OP D PD SI Tel: 01782 657664

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Westcroft Nursing Home Ltd 5 Harding Road, Hanley, Stoke-on-Trent ST1 3BQ OP D PD Tel: 01782 284611

Scotia Heights Scotia Road, Stoke-on-Trent ST6 4HA OP PD MH YA Tel: 01782 829100

Westfield Lodge Care Home Weston Coyney Road, Stoke-on-Trent ST3 6ES OP D PD YA Tel: 01782 336777

St Michaels Hewitt Street, Chell, Stoke-on-Trent ST6 6JX Tel: 01782 233201

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Stadium Court Care Home Greyhound Way, Stoke-on-Trent ST6 3LL Tel: 01782 207979

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Tall Oaks Care Home Charles Street, Biddulph, Stoke-on-Trent ST8 6JB OP D PD Tel: 01782 518055 Advert below

See page 47 for more information on paying for care homes in Stoke-on-Trent.

Looking for a care home and need some friendly expert advice? Put your trust in us to help you. We understand that choosing the right care home can be an overwhelming and emotional experience. But rest assured we are here to help. Come and take a look around and get some guidance on those things that are concerning you. It’s the best way to feel more confident about your next steps. Our Home to Home Promise Packed full of useful tips and information, our Home to Home Promise takes you through how we can all work together to make the move into a care home as relaxed and easy as possible for you and your loved one. Our residential, nursing, dementia, respite and rehabilitation care homes are comfortable, local and full of companionship. Whatever your care needs, we are here to help. To find out more visit www.fshc.co.uk Tudor House Care Home – 01543 331553 Littleworth Road, Hednesford, Cannock, Staffordshire, WS12 1HY Windsor House Care Home – 01543 331554 Littleworth Road, Hednesford, Cannock, Staffordshire, WS12 1HY

6765FD_FSHC_Windsor and Tudor House_185mm x 105mm_v1.indd 1

05/12/2018 14:02

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Cannock Chase care homes

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Care Services (UK) Ltd 20 Talbot Street, Rugeley WS15 2EQ Tel: 01889 801837

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37 Wolseley Road, Rugeley WS15 2QJ Tel: 01889 801535

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Catherine Care Ltd 38 Hilton Lane, Great Wyrley, Walsall WS6 6DS LDA Tel: 01922 415888 Copperdown Residential Care Home 30 Church Street, Rugeley WS15 2AH Tel: 01889 586874

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Grange Residential Care Home, The Cannock Wood Street, Rawnsley, Cannock WS12 0PW OP D Tel: 01543 425673 Heartlands Care Ltd T/A Lanrick House 11 Wolseley Road, Rugeley WS15 2QJ Tel: 01889 577505

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Hob Meadow 2 Bentons Lane, Great Wyrley, Walsall WS6 6EF LDA YA Tel: 01922 417713 Horse Fair Care Home Rugeley WS15 2EL Tel: 01889 571980 Advert page 38

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Kingsley Cottage 40 Uxbridge Street, Hednesford, Cannock WS12 1DB OP D Tel: 01543 422763 Langston Care Ltd – 35 Hill Top View Handsacre, Rugeley WS15 4DG Tel: 01543 302067

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Langston Care Ltd – 37 Hill Top View Handsacre, Rugeley WS15 4DG Tel: 01543 302067

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Lanrick Cottage 41 Wolseley Road, Rugeley WS15 2QJ Tel: 01889 585262

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Marlyn House 41 Cannock Road, Blackfords, Cannock WS11 5BU OP D PD MH Tel: 01543 504009

Marquis Court (Tudor House) Care Home Littleworth Road, Hednesford, Cannock WS12 1HY OP PD Tel: 01543 331553 Advert page 66 Marquis Court (Windsor House) Care Home Littleworth Road, Hednesford, Cannock WS12 1HY OP D Tel: 01543 331554 Advert page 66 Mavesyn Ridware Residential Home Ltd Church Lane, Rugeley WS15 3RB OP D PD SI Tel: 01543 490585 Mrs Valerie Bullman – 18 Leafdown Close Hednesford, Cannock WS12 2NJ Tel: 01543 425637

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Nethermoor House 131 Chaseley Road, Etching Hill, Rugeley WS15 2LQ Tel: 01889 584368

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North Street, 92 Bridgetown, Cannock WS11 0AZ Tel: 01543 573739

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Oak Tree House 68 Sevens Road, Cannock WS12 0QA Tel: 01543 278832

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Pye Green Road 34-38 Pye Green Road, Cannock WS11 5RZ Tel: 01543 503776

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Waters Edge Care Home Stafford Road, Great Wyrley, Near Walsall WS6 6BA Tel: 01922 404343

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Woodland View Short Breaks Woodland View, Longford Road, Cannock WS11 1QN OP PD LDA MH SI YA Tel: 01543 502912 For information on home care and how it could help you, see page 20.

Visit www.carechoices.co.uk for further assistance with your search for care

Cannock Chase care homes with nursing

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Abbey Court Care Home Heath Way, Heath Hayes, Cannock WS11 7AD Tel: 01543 541034 Advert page 38 OP D PD MH YA

Heathers Nursing Home, The Gorsemoor Road, Cannock WS12 3HR Tel: 01543 270077

Alma Court Care Home Heath Way, Heath Hayes, Cannock WS11 7AD OP D MH Tel: 01543 541330 Advert page 38

Lakeview Care Home Stafford Road, Great Wyrley, Near Walsall WS6 6BA OP D PD MH Tel: 01922 409898

Ashcroft Hollow Care Home 18a Stafford Road, Huntington, Cannock WS12 4PD Tel: 01543 574551

Marquis Court (Tudor House) Care Home Littleworth Road, Hednesford, Cannock WS12 1HY OP PD Tel: 01543 331553 Advert page 66

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Barton House Nursing Home 68 Cemetery Road, Cannock WS11 5QH OP D MH YA Tel: 01543 504139 Conifers Nursing Home 16-18 Johns Lane, Walsall WS6 6BY Tel: 01922 415473

Marquis Court (Windsor House) Care Home Littleworth Road, Hednesford, Cannock WS12 1HY OP D Tel: 01543 331554 Advert page 66 Needwood House Nursing Home 58-60 Stafford Street, Heath Hayes, Cannock WS12 2EH OP D PD MH YA Tel: 01543 275688

East Staffordshire care homes

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Abacus Quality Care Ltd T/A Abacus Care Home 42-44 Rolleston Road, Burton-on-Trent DE13 0JZ OP D PD MH Tel: 01283 533310

Bearwood House Residential Care Home 183 Bearwood Hill Road, Winshill, Burton-on-Trent DE15 0JS Tel: 01283 561141

Amber House Residential Home Ltd 7-8 Needwood Street, Burton-on-Trent DE14 2EN OP D Tel: 01283 562674

Burton Road, 50 Branston, Burton-on-Trent DE14 3DN Tel: 01283 512766

Ashby House 80 Ashby Road, Burton-on-Trent DE15 0NX LDA MH YA Tel: 01283 480810

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Carden Bank Rest Home 16 Belvedere Road, Burton-on-Trent DE13 0RQ Tel: 01283 563841

Coach House, The 34a Stapenhill Road, Burton-on-Trent DE15 9AE OP PD LDA MH SI YA Tel: 01283 533759

Ashby Road, 182 Burton-on-Trent DE15 0LB Tel: 01283 563447

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Ashby Road, 183 Burton-on-Trent DE15 0LB Tel: 01283 533822

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Croft Care Home 43-44 Main Street, Stapenhill, Burton-on-Trent DE15 9AR Tel: 01283 561227

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Derby Road, 46 Burton-on-Trent DE14 1RP Tel: 01283 516341

Ashby Road, 195 Burton-on-Trent DE15 0LB Tel: 01283 529495

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Se a rch for ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o ur are a

East Staffordshire care homes continued

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Dove House Care Home Dairy Lane, Sudbury, Ashbourne DE6 5GX OP D PD MH SI YA Tel: 01283 820304

James Court Residential Care Home 6 St Pauls Square, Burton-on-Trent DE14 2EF Tel: 01283 740411

Eversley Rest Home 38 Bramshall Road, Uttoxeter ST14 7PG Tel: 01889 563681

Leigh House 33 Ashby Road, Burton-on-Trent DE15 0LQ PD LDA YA Tel: 01283 310009

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Far Fillimore Rest Home Wood Lane, Hanbury, Burton-on-Trent DE13 8TG OP D Tel: 01283 812180 Field House 84 Field Lane, Burton-on-Trent DE13 0NN LDA MH Tel: 01283 480810

Mount Pleasant Care Home Off Hollow Lane, Winshill, Burton Upon Trent DE15 0DR Tel: 0808 223 5356 Advert page 37 Mount, The Wood Lane, Yoxall, Burton-on-Trent DE13 8PH Tel: 01543 472081

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Hermitage Charity Care Trust, The 66 Holly Road, Uttoxeter ST14 7DU Tel: 01889 562040

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Highbarrow Residential Home Toothill Road, Uttoxeter ST14 8JT Tel: 01889 566406

Parkbrook Lodge Stubwood Lane, Denstone, Uttoxeter ST14 5HU LDA YA Tel: 01889 591778

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River Lodge 35 Stapenhill Road, Burton-on-Trent DE15 9AE Tel: 01283 533759

Highfield Court Stafford Road, Uttoxeter ST14 8QA Tel: 01889 568057

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Highfield Hall Stafford Road, Uttoxeter ST14 8QA Tel: 01889 563780

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Hill Lodge 1 358 Rosliston Road, Stapenhill, Burton-on-Trent DE15 9RJ Tel: 01283 542443 Hill Lodge 2 359 Rosliston Road, Stapenhill, Burton-on-Trent DE15 9RJ Tel: 01283 542443

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Hillfield House Hillfield Lane, Burton-on-Trent DE13 0BW OP D PD MH SI Tel: 01283 567320 Hillingdon House 172 Ashby Road, Burton-on-Trent DE15 0LG Tel: 01283 510274

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Sandylee House 54 Stafford Road, Uttoxeter ST14 8DN Tel: 01889 567360 Silver Birch 67 Hawthorn Crescent, Burton-on-Trent DE15 9QP Tel: 01283 542534

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St Marys Mount Holly Road, Uttoxeter ST14 7DX Tel: 01889 562020

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Summerfield Care Home 12 Burton Road, Branston, Burton-on-Trent DE14 3DN Tel: 01283 540766

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Trent View 34 Stapenhill Road, Burton-on-Trent DE15 9AE Tel: 01283 533759

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Visit www.carechoices.co.uk for further assistance with your search for care

The best of both worlds, where care and caring come together

17-19 Ashby Road, Burton On Trent, Staffordshire DE15 0LB

Towerview Care sits in the heart of Burton On Trent on Ashby Road. The service has been here for many years and is well established within the local community. It is accessible by public transport or car. Our priority is to ensure our Ladies and Gentlemen feel safe, secure, cared for, welcome and respected. We want people to feel truly at home, with a comfortable place to live, lots to do and fantastic food in a place where their dignity and privacy is always respected. We invest in the best staff and pride ourselves on setting the highest standards of care and service. Our Ladies and Gentlemen enjoy a wide variety of activities and interests, and are supported to control their own lives, by shaping the care and support they receive. Visiting times are unrestricted, and the door is always open to family and friends. We recognise that it is important for everyone to have a sense of security, a sense of continuity, a sense of belonging, a sense of purpose, a sense of achievement and a sense of significance. We are dedicated to constantly caring for everyone living in our home. We provide placements for people who need nursing care, experiencing mental health difficulties including dementia and have complex health care needs. Our fees are competitive. We have excellent nurse and care staff 24 hours a day, including a Matron. We have additional in house support by our local GP and Psychiatrist. Other key professionals available to support the delivery of good therapeutic care are Occupational Therapy and Clinical Psychology, Chiropody, Dentist etc. This enables us to focus on the Ladies and Gentlemanâ€™s every need and not just their diagnosis or condition. We carry out a comprehensive needs assessment for everyone referred to us. We will be happy to take the time to help you make the best decision for you or the person you represent, supporting you in your choice, and ensuring the transition is positive and enjoyable.

If you would like to consider Towerview Care as a potential placement please contact Carla Adams, Home Manager at carla@towerviewcare.com or call her on 01283 807422 Ext 102

East Staffordshire care homes with nursing Barrowhill Hall Barrow Hill, Rocester, Uttoxeter ST14 5BX OP D MH SI YA Tel: 01889 591006 Barton Cottage The Cottage Wing, Barton Health & Community Care Centre, Short Lane, Barton-under-Needwood, Burton-on-Trent DE13 8LT OP PD Tel: 01283 714110 Branston Court care Home Branston Road, Burton-on-Trent DE14 3DB OP D YA Tel: 01283 510088 Burton, Bridge and Trent Court Care Centre 17-19 Ashby Road, Burton-on-Trent DE15 0LB Tel: 01283 807422 Advert page 70 OP D PD MH SI YA Charlotte James Nursing Home Oakhurst, Shobnall Road, Burton-on-Trent DE14 2BB OP PD Tel: 01283 569417 Dove House Care Home Dairy Lane, Sudbury, Ashbourne DE6 5GX OP D PD MH SI YA Tel: 01283 820304 Fauld House Nursing Home Fauld, Tutbury, Burton-on-Trent DE13 9HS OP D PD Tel: 01283 813642

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Hoar Cross Nursing Home St Michaelâ€™s House, Abbots Bromley Road, Hoar Cross, Burton-on-Trent DE13 8RA OP D PD Tel: 01283 575210 Kings Bromley care home Kings Bromley, Burton-on-Trent DE13 7JA OP D PD MH SI Tel: 01543 472552 Kirk House Care Home 34 Balance Street, Uttoxeter ST14 8JE OP D PD SI YA Tel: 01889 562628 Old Rectory (Bramshall) Ltd Leigh Lane, Bramshall, Uttoxeter ST14 5DN Tel: 01889 565565 Poplars Nursing and Residential Care Home Rolleston Road, Burton-on-Trent DE13 0JT Tel: 01283 562842

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Rider House Care Centre Stapenhill Road, Burton-on-Trent DE15 9AE OP D PD Tel: 01283 512973 Riverside Care Home Ltd Main Street, Stapenhill, Burton-on-Trent DE15 9AP Tel: 01283 529329

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Lichfield care homes Birches, The 22 Birch Terrace, Burntwood WS7 2HH Tel: 01543 642172

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Lawnswood Avenue 112 Lawnswood Avenue, Burntwood WS7 4YE Tel: 01543 684009

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Bracken House Bracken Close, Burntwood WS7 9BD OP D PD MH SI YA Tel: 01543 686850

Priory Highfields 11 Highfields Road, Chase Town, Burntwood WS7 4QR LDA SI YA Tel: 01543 684948

Footherley Hall Footherley Lane, Shenstone, Lichfield WS14 0HG OP D Tel: 01543 480253

Rosemary Lodge 191 Walsall Road, Lichfield WS13 8AQ Tel: 01543 415223

Hawthorn House Burton Old Road West, Lichfield WS13 6EN Tel: 01543 252211

Rugeley Road, 235 Chase Terrace, Burntwood WS7 1NS OP D PD LDA SI YA Tel: 01543 686460

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Visit www.carechoices.co.uk for further assistance with your search for care

Lichfield care homes continued

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Shenstone Hall 13 Birmingham Road, Shenstone, Lichfield WS14 0JS Tel: 01543 480222

Spires, The Stafford Road, Lichfield WS13 8JD Tel: 01543 330739 Advert page 80 OP D

Southwinds 17 Chase Road, Burntwood WS7 0DS Tel: 01543 672552

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Watford House Residential Home 263 Birmingham Road, Shenstone Wood End, Lichfield WS14 0PD OP D PD Tel: 0121 308 1342

Lichfield care homes with nursing Aston Court Care Home Little Aston Hall Drive, Little Aston, Sutton Coldfield B74 3BF Tel: 0121 667 5886 Beechfields Nursing Home Ltd 1 Wissage Road, Lichfield WS13 6EJ Tel: 01543 418354 Briar Hill House 51 Attlee Crescent, Rugeley WS15 1BP Tel: 01889 576622 Chaseview Nursing Home Water Street, Chase Terrace, Burntwood WS7 1AW Tel: 01543 672666

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Darwin Court Care Centre Wissage Road, Lichfield WS13 6SP Tel: 01543 250824 Advert page 38 OP D PD MH SI YA Grangemoor House Nursing Home 110 Cannock Road, Burntwood WS7 0BG Tel: 01543 675711

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Hammerwich Hall Care Home 105 Burntwood Road, Hammerwich, Burntwood WS7 0JL Tel: 01543 675529

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Hawksyard Priory Nursing Home Armitage Lane, Armitage, Rugeley WS15 1PT OP D PD LDA MH YA Tel: 01543 490112 Lodge Nursing Home, The 106 Cannock Road, Burntwood WS7 0BG Tel: 01543 686188 Stubby Leas Nursing Home Fisherwick Road, Whittington, Lichfield WS13 8PT Tel: 01827 383496 Talbot House Nursing Home 28-30 Talbot Street, Rugeley WS15 2EG Tel: 01889 570527

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Search for care in your area www.carechoices.co.uk With so many providers to choose from, where do you start?

• • • • • •

Find care providers quickly and easily Search by location and care need Information on care quality Links to inspection reports Additional information, photos and web links Brochure requests

Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are a

Newcastle-under-Lyme care homes Acres Nook Boathorse Road, Kidsgrove, Stoke-on-Trent ST7 4JA Tel: 01782 773774

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Farmhouse Residential Rest Home Talke Road, Red Street, Newcastle-under-Lyme ST5 7AH OP D PD MH SI YA Tel: 01782 566430

Allendale Residential 11a Milehouse Lane, Wolstanton, Newcastle-under-Lyme ST5 9JR LDA YA Tel: 01782 767745

Florence House Porthill Bank, Porthill, Newcastle-under-Lyme ST5 0AE Tel: 01782 637354

Arbour Street, 50 50 Arbour Street, Talke Pits, Stoke-on-Trent ST7 1QW Tel: 07917 130264

Grove Court 100 Lancaster Road, Newcastle-under-Lyme ST5 1DS MH Tel: 01782 628983

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Broadmeadow Court Residential Care Home London Road, Chesterton, Stoke-on-Trent ST5 7JG OP D PD SI Tel: 01782 561398 CareTech Community Services Ltd – 34 Porthill Bank Porthill, Newcastle-under-Lyme ST5 0AA Tel: 01782 612223 Chesterton Lodge Loomer Road, Chesterton, Newcastle-under-Lyme ST5 7LB Tel: 0808 102 6378 Advert page 74

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Choices Housing Association Ltd 5 Greenbrook Court, St Michaels Road, Newcastle-under-Lyme ST5 9QB OP D PD LDA SI YA Tel: 01782 628190 23 Mount Pleasant, Chesterton, Newcastle-under-Lyme ST5 7LQ Tel: 01782 565437 40 Stafford Avenue, Clayton, Newcastle-under-Lyme ST5 3BJ Tel: 01782 630375 103 Heath Street, Chesterton, Newcastle-under-Lyme ST5 7ND Tel: 01782 563259 Doddlespool Hall Care Home Main Road, Betley CW3 9AE Tel: 01270 820700

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Hempstalls Hall Care Home Hempstalls Lane, Newcastle-under-Lyme ST5 9NR OP D PD Tel: 01782 349320 Advert page 38 Hollins Residential Care Home, The 260 Congleton Road, Butt Lane, Talke, Stoke-on-Trent ST7 1LW Tel: 01782 779211

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Kidsgrove Care Solutions – Arbour Street 52 Arbour Street, Talke Pits, Stoke-on-Trent ST7 1QW OP LDA YA Tel: 07917 130264 Kingsley Rest Home 7 Southlands Avenue, Newcastle ST5 8BZ Tel: 01782 626740 Little Meadows 1 Poplar Avenue, Cross Heath, Newcastle-under-Lyme ST5 9HR Tel: 01782 711669

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Lodge, The Clayton Road, Newcastle-under-Lyme ST5 4AD OP PD LDA YA Tel: 01782 616961

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Lyme Valley House Residential Care Home 115 London Road, Newcastle-under-Lyme ST5 1ND OP D PD Tel: 01782 633407

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Maple Tree Court 140 Gloucester Road, Kidsgrove, Stoke-on-Trent ST7 1EL Tel: 0808 102 6378 Advert page 74

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Visit www.carechoices.co.uk for further assistance with your search for care

Everyone is involved At our Stoke care homes, we embrace wellness. We support each of our residents as individuals, with their own rich history, skills and abilities and likes and dislikes. Our homes are our communities and it is your life-story, combined with our unique expertise in caring for older people, that ensure our residents can express themselves, maintain their identity and dignity and live a full and meaningful life. Pr�u�� -f��-�r�ﬁ�. Chesterton Lodge care home, Chesterton ST5 7LB Maple Tree Court care home, Kidsgrove ST7 1EL Park Hall care home, Bentilee ST2 0QS The Cedars care home, Holden Bridge ST1 6ER If you’d like to ﬁnd out more about the choices Anchor care homes offer our residents call 0808 102 6378 or visit anchor.org.uk/our-care

Newcastle-under-Lyme care homes continued Maples Residential Home, The First Avenue, Porthill, Newcastle-under-Lyme ST5 8QX Tel: 01782 636129

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Oakview 48 Westmorland Avenue, Kidsgrove, Stoke-on-Trent ST7 1AT Tel: 01782 911934

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Samuel Hobson House 20-22 Knutton Road, Wolstanton, Newcastle-under-Lyme ST5 0HU Tel: 01782 620011

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Staffordshire County Council â€“ 114 Douglas Road Newcastle-under-Lyme ST5 9BJ LDA Tel: 01782 711041

Peacock Hay Peacock Hay Road, Talke, Stoke-on-Trent ST7 1UN LDA YA Tel: 01782 786918

Wilbraham House The Old Vicarage, Church Street, Audley, Stoke-on-Trent ST7 8DE Advert inside front cover OP D PD LDA YA Tel: 01782 720729

Ravenswood Care Home 15 The Avenue, Kidsgrove, Stoke-on-Trent ST7 1AQ Tel: 01782 783124

Woodlands, The 20 Woodlands Avenue, Newcastle-under-Lyme ST5 8AZ Tel: 01782 622089

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Newcastle-under-Lyme care homes with nursing Abbeywell Court Dragon Square, Newcastle ST5 7HL Tel: 01782 561769 Belong Newcastle-under-Lyme 65 Lower Street, Newcastle-under-Lyme ST5 2RS Tel: 01782 986300 Bradwell Hall Nursing Home Old Hall Drive, Bradwell, Newcastle-under-Lyme ST5 8RQ Tel: 01782 636935

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Rowan Court Care Home Silverdale Road, Newcastle-under-Lyme ST5 2TA Tel: 01782 904595 Advert page 38 OP D PD MH SI YA Silverdale Nursing Home Newcastle Street, Silverdale, Newcastle-under-Lyme ST5 6PQ Tel: 01782 717204

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St Quentin Senior Living, Residential and Nursing Homes Sandy Lane, Newcastle-under-Lyme ST5 0LZ OP D PD SI Tel: 01782 617056

South Staffordshire care homes Ashfield House Sugar Loaf Lane, Iverley, Kidderminster DY10 3PB Tel: 01562 701118

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Bearnett House Stourbridge Road, Wolverhampton WV4 5NN Tel: 01902 895443

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Bradbury Respite Centre 91 Orton Lane, Wolverhampton, West Midlands WV4 4XA Tel: 01902 894264

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Brickbridge House 98 Bridgnorth Road, Wombourne WV5 0AQ PD LDA Tel: 01902 892619

Visit www.carechoices.co.uk for further assistance with your search for care

South Staffordshire care homes continued Essington Manor Care Home 41 Broad Lane, Essington WV11 2RG OP D PD MH SI Tel: 01922 406596

Holendene Way, 1 Wombourne, Wolverhampton WV5 8EP LDA MH YA Tel: 01905 798247

Fairmont Residential Ltd Botts Farm, Whittington Hall Lane, Kinver, Stourbridge DY7 6PN Tel: 01384 397402

Prestwood Lodge Wolverhampton Road, Prestwood, Stourbridge DY7 5AN Tel: 01384 872555

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Firs Residential Home, The Wodehouse Lane, Gospel End, Sedgley DY3 4AE Tel: 01902 677911

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Greenway House Residential Home 103 Springhill Lane, Lower Penn, Wolverhampton WV4 4TW OP D PD MH SI Tel: 01902 330777 High Lodge Care Home Off Roman Road, Iverley, Stourbridge DY7 6PP OP D PD SI Tel: 01384 390561

Shrubbery Rest Home, The 126 Wood Road, Codsall, Wolverhampton WV8 1DW Tel: 01902 844871

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Springfield House Residential Home Oaken Drive, Codsall, Wolverhampton WV8 2EE OP D Tel: 01902 844143 Willows Care Home, The 14 Wolverhampton Road, Codsall, Wolverhampton WV8 1PP Tel: 01902 842273

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South Staffordshire care homes with nursing Edgeview Nursing Home The Compa, Comber Road, Kinver, Stourbridge DY7 6HT Tel: 01384 872804

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Himley Mill Nursing Home School Road, Himley, Dudley DY3 4LG Tel: 01902 324021 Hunters Lodge Care Centre, The Hollybush Lane, Oaken, Codsall, Wolverhampton WV8 2AT Tel: 01902 847575

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Prestwood Coach House Wolverhampton Road, Prestwood, Stourbridge DY7 5AL Tel: 01384 877440

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Prestwood House Wolverhampton Road, Prestwood, Stourbridge DY7 5AL Tel: 01384 877440

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Springfield House Nursing Home Oaken Drive, Codsall, Wolverhampton WV8 2EE OP PD Tel: 01902 507357

New Dawn Court 160 High Street, Chasetown, Burntwood, Staffordshire WS7 3XG OP D PD MH SI YA Tel: 01902 843004

St Anthony’s – Care Home with Nursing Physical Disabilities Stourbridge Road, Wolverhampton WV4 5NQ OP PD YA Tel: 01902 893056

Perton Manor Wrottesley Park Road, Wolverhampton WV8 2HE OP D PD MH SI YA Tel: 01902 843004

Woodford House The Green, Trysull, Wolverhampton WV5 7HW OP D PD MH SI YA Tel: 01902 324264

Se a rch for ca r e a t www. ca r ec h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are a

Stafford care homes

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Beechcroft House Residential Home St Johns Road, Rowley Park, Stafford ST17 9BA OP D PD Tel: 01785 251973

Meadowfields Care Home Pasturefields, Great Haywood, Stafford ST18 0RD OP D PD YA Tel: 01889 270565

Brookside Residential Home 159 Eccleshall Road, Stafford ST16 1PD OP D PD MH SI YA Tel: 01785 240738

Mews, The Stone Road, Eccleshall, Stafford ST21 6JX PD LDA YA Tel: 01785 851185

Burley Heights Seighford Lane, Aston-by-Doxey, Stafford ST18 9LQ OP PD LDA MH SI YA Tel: 01785 281715

Oaklea House Ltd Stone Road, Tittensor, Stoke-on-Trent ST12 9HE OP LDA Tel: 01782 373236

Butterhill Care Centre Coppenhall, Stafford ST18 9BU Tel: 01785 780380

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Cottage, The 20 Oulton Road, Stone ST15 8DZ Tel: 01785 811918

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Creda House 184 Weston Road, Stafford ST16 3RY Tel: 07740 076856

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Crispin Court Care Home 385a Stone Road, Stafford ST16 1LD Tel: 01785 529658 Advert page 78 OP D PD MH SI YA Gingercroft Residential Home Wharf Road, Gnosall, Stafford ST20 0DB Tel: 01785 822142 Greenfield House Springfield Road, Stafford ST13 6LQ Tel: 01538 385916 Leonardâ€™s Croft 80 Lichfield Road, Stafford ST17 4LP Tel: 01785 214449

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Little Ingestre House Ingestre Park, Near Great Haywood, Stafford ST18 0RE PD LDA YA Tel: 01889 270410 Longridge Care Home Ltd Levedale Road, Dunston, Stafford ST18 9AL Tel: 01785 714119

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Maple Lodge (Stafford) Rotherwood Drive, Rowley Park ST17 9AF OP D PD YA Tel: 01785 255259

Old Post Office Residential Home, The Newport Road, Haughton, Stafford ST18 9JH OP D PD LDA MH SI YA Tel: 01785 780817 Old Rectory, The Fradswell Lane, Fradswell, Stafford ST18 0EY Tel: 01889 270236

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Orsett House Retirement Home Station Road, Barlaston, Stoke-on-Trent ST12 9DQ OP D PD Tel: 01782 372147 Advert page 80 Queensway House Weston Road, Stafford ST16 3TF Tel: 01785 226417

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R M P Care 1 Alexandra Street, Stone ST15 8HL Tel: 01785 615510

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20 Longton Road, Stone ST15 8DQ Tel: 01785 615505

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20 Oulton Road, Stone ST15 8DZ Tel: 01785 615486

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21 Longton Road, Stone ST15 8DQ Tel: 01785 615505

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49 Victor Street, Stone ST15 8HH Tel: 01785 615500

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Rocklee Residential Home Ltd 341-343 Stone Road, Stafford ST16 1LB Tel: 01785 607468 Wilford House 47 Rowley Bank, Stafford ST17 9BA Tel: 01785 258495

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Visit www.carechoices.co.uk for further assistance with your search for care

Stafford care homes with nursing

See page 79 for Service User Bands key

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Heyfields Nursing Home Heyfields, Tittensor Road, Tittensor ST12 9HQ OP PD LDA SI YA Tel: 01782 373584

Queensway House Weston Road, Stafford ST16 3TF Tel: 01785 226417

Hilderstone Hall Hilderstone, Near Stone ST15 8SQ Tel: 01889 861843 Advert page 80

Rosevilla Nursing Home 148-150 Eccleshall Road, Stafford ST16 1JA OP D PD YA Tel: 01785 254760

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Limewood Nursing and Residential Home Limetree Avenue, Stafford ST16 3DF OP D PD SI YA Tel: 01785 215678

Rowley House Ltd 26 Rowley Avenue, Stafford ST17 9AA Tel: 01785 255279

Manor House Nursing Home, The Burton Manor Road, Hyde Lea, Stafford ST18 9AT Tel: 01785 250600

St Joseph’s Convent Nursing Home Lichfield Road, Stafford ST17 4LG Tel: 01785 251577

Maple Court Nursing Home Rotherwood Drive, Rowley Park, Stafford ST17 9AF Tel: 01785 245556

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Oulton Abbey Residential and Nursing Home Oulton Abbey, Church Lane, Oulton ST15 8UP OP D PD Tel: 01785 814192

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St Mary’s Nursing Home Magaret Street, Stone ST15 8EJ Tel: 01785 813894 Weston House Weston Road, Stafford ST16 3TF Tel: 01785 228324

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Wheaton Aston Care Home Ivetsey Bank, Wheaton Aston, Stafford ST19 9QT OP PD Tel: 01785 840423

Crispin Court Care Home A Real Home From Home A care home of unrivalled comfort and amenities, Crispin Court is located in the old market town of Stafford. This quality home delivers the highest possible standards in senior living, from leading national care provider, Avery Healthcare. Our approach is to nurture an atmosphere of care and community, all delivered in an engaging lifestyle. Your well-being is our primary concern, and we will ensure that you have the highest quality of support for your physiological, psychological, social, and nutritional needs, all tailored to your individual circumstances.

Call 01785 529658 or Search ‘Crispin Court Care’ online or on

Crispin Court Care Home 385a Stone Rd Stafford | Staffordshire ST16 1LD

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Staffordshire Moorlands care homes Alder Grange 51 Adamthwaite Drive, Blythe Bridge, Stoke-on-Trent ST11 9HL Tel: 01782 393581 Advert page 80 OP D PD MH SI Allan House Ltd 53 Uttoxeter Road, Blythe Bridge, Stoke-on-Trent ST11 9JG Tel: 01782 397018

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Ashview House Residential Care Home Aynsleys Drive, Blythe Bridge, Stoke-on-Trent ST11 9HJ Tel: 01782 398919 OP D PD SI Beech Dene Residential Care Home Westwood Road, Leek ST13 8DL Tel: 01538 388087

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Choices Housing Association Ltd 20 Dairy Close, Leek ST13 6LT Tel: 01538 386762 D PD LDA MH SI YA 4 West Street, Biddulph, Stoke-on-Trent ST8 6HL OP PD LDA YA Tel: 01782 514141 Compassionate House 177 Uttoxeter Road, Draycott, Stoke-on-Trent ST11 9AB LDA MH SI YA Tel: 01270 505027

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Hillswood Lodge 9 The Close, Endon, Stoke-on-Trent ST9 9JH Tel: 01782 505221 OP D LDA YA Iona 104 Well Street, Biddulph, Stoke-on-Trent ST8 6EZ Tel: 01782 523396 Ladydale Care Home 9 Fynney Street, Leek ST13 5LF Tel: 01538 386442

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Larkins, The Hill Top, Brown Edge, Stoke-on-Trent ST6 8TX Tel: 01782 504457 Mill Hayes Residential Home 72 Mill Hayes Road, Knypersley, Stoke-on-Trent ST8 7PS Tel: 01782 519047

Elizabeth House Sandy Hill, Werrington, Stoke-on-Trent ST9 0ET Tel: 01782 304088 OP D Fieldway Residential Home 5 Fieldway, Adamthwaite Drive, Blythe Bridge, Stoke-on-Trent ST11 9HS OP D PD MH SI Tel: 01782 388332

Tall Oaks Care Home Charles Street, Biddulph, Stoke-on-Trent ST8 6JB Tel: 01782 518055 Advert page 66

Heathcotes (Blythe Bridge) Southlands, Aynsleys Drive, Blythe Bridge, Stoke-on-Trent ST11 9LR Tel: 01782 398372

Wall Hill Care Home Ltd Broad Street, Leek ST13 5QA Tel: 01538 399807 LDA MH

Heathfield House 318 Uttoxetter Road, Blythe Bridge, Stafford ST11 9LY Tel: 01782 393909

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Hillesden House Care Home Mount Road, Leek ST13 6NQ Tel: 01538 373397

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Old Vicarage Residential Home, The Vicarage Road, Tean, Stoke-on-Trent ST10 4LE Tel: 01538 723441 Roughcote Hall Farm Roughcote Lane, Caverswall, Stoke-on-Trent ST11 9ET Tel: 01782 397440

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Wetley Manor Care Home Abbey Road, Wetley Rocks, Stoke-on-Trent ST9 0AS Tel: 01782 551144 Advert page 60 OP D PD MH Willows Care Home, The 90 Uttoxeter Road, Blythe Bridge, Stoke-on-Trent ST11 9JG Tel: 01782 399411

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Visit www.carechoices.co.uk for further assistance with your search for care

Orsett House Exclusive Retirement Home Specialists in caring for people with Dementia l l l l

Registered to care for the frail elderly l Long & short stay, respite care Genuinely caring, highly experienced staff l Beautiful enclosed garden Single & companion rooms - all en suite l Small Pets welcome Wide range of facilities and activities

Call us on 01782 372147 for more information Station Road, Barlaston, Staffordshire ST12 9DQ

www.orsetthouse.co.uk

Alder Grange has been operating as a residential care home for in excess of 20 years. It was taken over by Eungella Care Ltd in April 2007. We offer long and short stay residential care for adults and we also provide day care. We are committed to the delivery of the highest standards of individualised care, ensuring that the needs of your loved ones are met at all times.

01782 393581 | info@aldergrange.co.uk | www.aldergrange.co.uk Alder Grange, 51 Adamthwaite Drive, Blythe Bridge, Stoke On Trent, ST11 9HL

Homes of Choice Barchester homes are more than care homes. They’re family homes. Beautiful homes. Homes of comfort, personalisation, quality and choice. Places where the little things mean everything – morning, noon and night. Visit anytime for advice and to take a look around. Hilderstone Hall Hilderstone, ST15 8SQ Tel: 01889 861 843

The Spires Lichfield, WS13 8JD Tel: 01543 330 739

Residential Care • Nursing Care • Dementia Care • Respite Care & Short Breaks Tailored Activities Programme • Nutritious Menus • Beautiful Interiors • www.barchester.com

Search for care in your area www.carechoices.co.uk With so many providers to choose from, where do you start?

• • • • • •

Find care providers quickly and easily Search by location and care need Information on care quality Links to inspection reports Additional information, photos and web links Brochure requests

Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are a

Staffordshire Moorlands care homes with nursing

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Ernvale House Care Centre Station Road, Cheddleton, Leek ST13 7EE Tel: 01538 360260 OP D PD MH SI YA

Ash Hall Nursing Home Ash Bank Road, Werrington, Stoke-on-Trent ST2 9DX OP D PD MH SI Tel: 01782 302215

Harewood Park Leek Road, Cheadle, Stoke-on-Trent ST10 2EE LDA MH YA Tel: 01538 756942

Autumn House Nursing Home 37 Stafford Road, Stone ST15 0HG Tel: 01746 766661

Rock Cottage Care Services Breach Road, Brown Edge, Stoke-on-Trent ST6 8TR OP D PD SI Tel: 01782 503120

Beech Lodge Nursing Home Rakeway Road, Cheadle, Stoke-on-Trent ST10 1RA OP D PD Tel: 01538 753676

Springbank Nursing Home Mill Hayes Road, Knypersley, Stoke-on-Trent ST8 7PS OP D PD Tel: 01782 516889

Church Terrace Nursing Home 18 The Terrace, Cheadle, Stoke-on-Trent ST10 1PA OP D MH YA Tel: 01538 750736

Treetops Court Care Home Park Road, Leek ST13 8XP Tel: 01538 392520

Abbey Court Care Home – Leek Buxton Road, Leek ST13 6NF Tel: 01538 386523

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Tamworth care homes Boat House, The 24-28 Lichfield Street, Fazeley, Tamworth B78 3QN Tel: 01827 289654 LDA YA

Spring Tree Rest Home 433 Watling Street, Two Gates, Tamworth B77 1EL Tel: 01827 251634 D

Bonehill Lodge 62 Park Lane, Bonehill, Tamworth B78 3HZ Tel: 01827 280275 OP D PD SI

St Ives Close 2-4 St Ives Close, Leyfields, Tamworth B79 8HL Tel: 0808 808 1111 LDA

Dover Cottage Rest Home Dover Farm Close, Stoneydelph, Tamworth B77 4AP Tel: 01827 331116 OP D Evergreen House Residential Home Lichfield Road, Tamworth B79 7SF Tel: 01827 50675

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Fox Glove 1 Foxglove, Amington, Tamworth B77 4HY Tel: 01827 769424

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Independent Living Services (EM) Ltd 1 Foxglove, Amington, Tamworth B77 4HY Tel: 01827 769424

LDA YA

Lane House Residential Care Home 265 Lichfield Road, Tamworth B79 7SF Tel: 01827 314806

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Meadowyrthe Comberford Road, Tamworth B79 8PD Tel: 01827 66606 OP D PD MH SI

Standon House 12 Ashby Road, Tamworth B79 8AG Tel: 01827 69952

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TNP Homecare (UK) Ltd TNP House, 15 Comberford Road, Tamworth B79 8PB Tel: 01827 316177

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Walsingham Support – 18-20 Richmond Close Walsingham, Tamworth B79 7QS Tel: 01827 311991

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Wigginton Cottage 86 Main Road, Wigginton,Tamworth B79 9DZ Tel: 01827 63441 LDA Wilnecote Rest Home Hockley Road, Wilnecote, Tamworth B77 5EA Tel: 01827 262582

Visit www.carechoices.co.uk for further assistance with your search for care

Tamworth care homes with nursing Haunton Hall Haunton, Tamworth B79 9HW Tel: 01827 373631

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Marmion Nursing Home 17 Stretton Street, Glascote, Tamworth B77 2BH Tel: 01827 67953 MH

Park Farm Lodge Park Farm Road, Kettlebrook, Tamworth B77 1DX OP D PD Tel: 01827 280533 Sunningdale Nursing Home 87 Upper Gungate, Tamworth B79 8AX Tel: 01827 69900

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Index - Home care providers A

Adlington House – Wolstanton 25 Affexa Care Services – Stafford 25 Affinity Homecare 25 Age UK – Stafford & District Care Services 25 Age UK South Staffordshire (Penkridge Resource Centre) 25 Agee Care Ltd 25 Agincare UK Newcastle-underLyme 25 Alpha Home Assist 25 Always Home Care 25 AMG Nursing and Care Services – Burton 25 AMG Nursing and Care Services – Stafford & Stoke-on-Trent 25 AMG Nursing and Care Services – Wolverhampton 25 Ana Nursing & Care Services 25 Angel Homecaring Ltd 25 AR1 Homecare 25 Archangel Home Care – Staffordshire Branch 25 Aston Home Care Ltd 25 Austin Ben – Stoke 25 Ave Maria Care Services 25 Ave Maria Care Services (Burntwood) 25

Bagnall Heights Domiciliary Service 25

Belong at Home Newcastleunder-Lyme 25 Berryhill Village 25 Big House 25 Bluebird Care (East Staffs & South Derbyshire) Uttoxeter Branch 25 Bluebird Care (Mid Staffs) 27 Bluebird Care (Stafford) 27 Bluebird Care (Stoke-on-Trent) 27 Brighter Days Staffordshire Ltd 27 Brooklands House 27 Brunel Court 27

Camoys Court Care Company – Stoke, The Care Company, The Care Cover 24/7 Care Homes Stoke Ltd Care O.W.L. Ltd Care Plus Care Promise Ltd Care Services Kidsgrove Caremark Cannock Chase and South Staffordshire Caretech Community Services Hanley DCA Caring Hands Catherine Care Catherine Care Ltd Chase Care and Support Services Hednesford

27 27 27 27 27 27 27 27 27 27 27 27 27 27 27

Choices Housing Association Choose Your Care Comfort Call – Maple West Comfort Call – Stoke Comfort Call – Willow Barns Committed2Care Ltd Community Care Worker Ltd Creative Support – Cannock Services Creative Support – Rowan Village Creative Support Stoke-on-Trent (Learning Disabilities) CRG Homecare – Stoke Crossroads Care Staffordshire CSPC Healthcare Ltd Custom Care (Cannock) Custom Care (Stoke)

Daycare Domiciliary Services Desire Care – Burton Diverse HS Care Services Ltd Diversity Care – 6A Market Street Diversity Health and Social Care Services

Elite Supported Living Ltd Embrace Quality Care Ltd Empowerment Care Ltd Essential Health Ltd

27 27 27 27 27 28 28 28 28

28 28 28 28 28 28

28 28 28 28 28

28 28 28 28

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Home care providers continued

Falcon Carers First Call Homecare Ltd Freedom and Lifestyle Ltd Freedom Support Ltd Fuschia Homecare (Stafford)

Gee Professional Services Glaze Compassionate Care GMT Healthcare Golden Years Ltd

28 28 28 28 28

28 29 29 29

Harmony Care – Staffordshire (DCA) 29 Hayes, The 29 HaywardCare Ltd 29 Haywardliving Ltd 29 Healthcare at Home Clinical Skills Centre 29 Helping Angels Ltd 29 Helping Hands Stoke 29 Helping Hands Wolverhampton 29 Heritage Care Ltd – West Midlands Domiciliary Care Branch 29 HICA – Staffordshire 29 Hill Lodge 1 29 Hills Angels Homecare 29 Home First – Cannock 29 Home First – East Staffs 29 Home First – Lichfield & Tamworth 29 Home First – Moorlands 29 Home First – Newcastle 29 Home First – South Staffordshire 29 Home First – Stafford 29 Home First – Stoke 29 Home Instead Senior Care 29 Home Instead Senior Care 30

Homecare4U Staffordshire – Stoke – Tamworth Homestay Care Ltd Homestead Care Ltd, The Horninglow Bungalows Housing & Care 21 – Summer Field Court Human Support Group Ltd – Stoke-on-Trent

Independent Support

Jump 2 Independence Ltd

Kath Mullock Home Care Ltd Kidsgrove Care Solutions – Arbour Street Kind Hearts Care and Support Ltd Kinver Care

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30 30 30 30 30 30 30

30 30 30 30

Letuscare Personnel Ltd 30 Lifeways Community Care (Stoke) 30 Lilyrose Care Group Ltd – Staffordshire 30 Linfield Care Ltd – 37a-38a Eastgate Street 30 Lion Care Service 30 Litch Care Services Ltd 30 LSC Nursing & Domiciliary Care Services Ltd 30

Mears Care Stoke 30 Mediline Home Care Lichfield Branch 30 Mencap – Staffordshire Domiciliary Care Agency 30 Mill Rise 30 Moorlands Home Care Ltd 30

Nexxus Care (Staffordshire) NursePlus UK

31 31

Platinum Community Care Ltd 31 Pro-Vida Care – Lichfield, Tamworth & surrounding areas 31

Quality Care (Staffordshire) Ltd 31

Radfield Home Care – Staffordshire 31 Radis Community Care 31 Rainbow Care Solutions (Staffordshire) 31 Reliance Independent Living Ltd 31 Reto Care Ltd 31 Rose Care 31

Sanctuary Home Care Ltd – Stoke 31 Sanctuary Supported Living – Epworth House 31 Sapphire Quality Care Agency Ltd 31 Selborne Care Ltd 31 Sevacare – Tamworth 31 Sevenfold Care Agency 31 Silver Tree Home Support Community Interest Company 31 Sova Healthcare – Staffordshire 31 SRS Care Ltd 31 St Dominics Court 32 St George’s House 32 Stables, The 32 Staffordshire Domiciliary Care 32

Visit www.carechoices.co.uk for further assistance with your search for care

Home care providers continued Standon Gardens Domiciliary Services 32 Stoke-on-Trent City Council 32 Supported Futures 32 Supported Living Staffordshire 32 Sweet Pea Care & Cleaning Services Ltd 32

Tamworth Home Care Ltd

Teasdale Healthcare Ltd 32 Tender Lasting Care Services Ltd 32 TLC Homecare Services 32 Triband Homecare 32 Two Hoots 32

Ulticare Ltd 32 Umbrella Care (Midlands) Ltd 32

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V Voyage (DCA) Staffordshire

W Walsingham Support – 18-20 Richmond Close

Abacus Quality Care Ltd T/A Abacus Care Home 68 Abbey Court Care Home 68 Abbey Court Care Home – Leek 81 Abbeywell Court 75 Acres Nook 73 Adderley Green Care Centre 65 Agnes and Arthur 61 Alder Grange 79 Alison House Care Home Ltd 61 Allan House Ltd 79 Allendale Residential 73 Alma Court Care Home 68 Amber House Residential Home Ltd 68 Amberley House Care Home – Stoke-on-Trent 65 Arbour Street, 50 73 Ash Hall Nursing Home 81 Ashby House 68 Ashby Road, 182 68 Ashby Road, 183 68 Ashby Road, 195 68 Ashcroft Hollow Care Home 68 Ashfield House 75 Ashview House Residential Care Home 79 Aston Court Care Home 72

Barrowhill Hall 71 Barton Cottage 71 Barton House Nursing Home 68 Bearnett House 75 Bearwood House Residential Care Home 68 Beechcroft House Residential Home 77 Beech Dene Residential Care Home 79 Beeches, The 61 Beechfields Nursing Home Ltd 72 Beech Lodge Nursing Home 81 Belong Newcastle-under -Lyme 75 Birches, The 71 Blacklake Lodge Residential Home 61 Blurton Road 61 Boat House, The 81 Bonehill Lodge 81 Bracken House 71 Bradbury Respite Centre 75 Bradwell Hall Nursing Home 75 Branston Court care Home 71 Briar Hill House 72 Brickbridge House 75

Wesleycare Ltd

Willow Senior Care Ltd

Care homes / care homes with nursing Autumn House Nursing Home 81

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Brindley Court 65 Broadmeadow Court Residential Care Home 73 Brookside Residential Home 77 Burleigh House 61 Burley Heights 77 Burton, Bridge and Trent Court Care Centre 71 Burton Road, 50 68 Butterhill Care Centre 77

Cambian – Eversley House 61 Cambian – Trent Valley Road 61 Carden Bank Rest Home 68 Care Services (UK) Ltd 67 CareTech Community Services Ltd – 34 Porthill Bank 73 Catherine Care Ltd 67 Cauldon Place 61 Cedars, The 61 Cedars, The 61 Charlotte James Nursing Home 71 Chaseview Nursing Home 72 Chesterton Lodge 73 Chiltern Rest Home 61 Chimes Residential Home, The 61 Choices Housing Association Ltd 61, 65, 73, 79

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Care homes / care homes with nursing continued Church Terrace Nursing Home 81 Claybourne 61 Coach House, The 68 Collinson Court 61 Compassionate House 79 Conifers Nursing Home 68 Copperdown Residential Care Home 67 Cottage, The 77 Creative Support – Leonora Street 65 Creative Support – Robert Heath Street 61 Creda House 77 Crispin Court Care Home 77 Croft Care Home 68

Darwin Court Care Centre 72 Davlyn House 61 Derby Road, 46 68 Derwent House 62 Doddlespool Hall Care Home 73 Dove House Care Home 69, 71 Dover Cottage Rest Home 81 Dresden House Ltd 62

Eastgate Residential Home 62 Edgeview Nursing Home 76 Eldon House Care Services 62 Elizabeth House 79 Ernvale House Care Centre 81 Eros Crescent, 66 62 Essington Manor Care Home 76 Evergreen House Residential Home 81 Eversley Rest Home 69

Fairmont Residential Ltd 76 Far Fillimore Rest Home 69 Farmhouse Residential Rest Home 73

Fauld House Nursing Home 71 Fernlea 62 Field House 69 Fieldway Residential Home 79 Firs Residential Home, The 76 Florence House 73 Footherley Hall 71 Four Seasons 62 Fox Glove 81

Gingercroft Residential Home 77 Goldendale House 62 Goldenhill Nursing Home 65 Gorsefield Residential Home 62 Graceland Care Ltd 62 Grangemoor House Nursing Home 72 Grange Residential Care Home, The 67 Greenfield House 77 Greenway House Residential Home 76 Grove Court 73

Hammerwich Hall Care Home 72 Hanford Court Care Home 62 Hanford Manor 62 Harewood Park 81 Haunton Hall 81 Haversham House Ltd 62 Hawksyard Priory Nursing Home 72 Hawthorn House 71 Heartlands Care Ltd T/A Lanrick House 67 Heathcotes (Blythe Bridge) 79 Heathers Nursing Home, The 68 Heathfield House 79 Hempstalls Hall Care Home 73 Hermitage Charity Care Trust, The 69 Heyfields Nursing Home 78 Highbarrow Residential Home 69

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High Cross House 62 Highfield Court 69 Highfield Hall 69 High Lodge Care Home 76 Hilderstone Hall 78 Hill Lodge 1 69 Hill Lodge 2 69 Hillesden House Care Home 79 Hillfield House 69 Hillingdon House 69 Hillswood Lodge 79 Hilltop Manor Care Home 65 Hilton House 62 Himley Mill Nursing Home 76 Hoar Cross Nursing Home 71 Hob Meadow 67 Holendene Way, 1 76 Hollies, The 62 Hollins Residential Care Home, The 73 Holly Lodge Residential Home Ltd 62 Horse Fair Care Home 67 Hunters Lodge Care Centre, The 76

Independent Living Services (EM) Ltd 81 Iona 79

James Court Residential Care Home 69 Jasmine 62

Kenwood House Keswick House Kidsgrove Care Solutions – Arbour Street Kings Bromley care home Kingsley Cottage Kingsley Rest Home

Visit www.carechoices.co.uk for further assistance with your search for care

62 62 73 71 67 73

Care homes / care homes with nursing continued Kirk House Care Home

Ladydale Care Home 79 Lakeview Care Home 68 Lane House Residential Care Home 81 Langston Care Ltd – 35 Hill Top View 67 Langston Care Ltd – 37 Hill Top View 67 Lanrick Cottage 67 Larkins, Hanley, The 62 Larkins, The 79 Lawnswood Avenue 71 Lawton Rise Care Home 65 Leigh House 69 Leonard’s Croft 77 Lightwood Road, 216 63 Limes, The 63 Limewood Nursing and Residential Home 78 Lindly House Care Home 63 Little Ingestre House 77 Little Meadows 73 Lodge Nursing Home, The 72 Lodge, The 73 Longridge Care Home Ltd 77 Lyme Valley House Residential Care Home 73

Manor House Nursing Home, The 78 Maple Court Nursing Home 78 Maple Lodge (Stafford) 77 Maples Residential Home, The 75 Maple Tree Court 73 Marlyn House 67 Marmion Nursing Home 81 Marquis Court (Tudor House) Care Home 67, 68 Marquis Court (Windsor House) Care Home 67, 68

Marrow House 63 Mavesyn Ridware Residential Home Ltd 67 Meadowfields Care Home 77 Meadows, The 63 Meadowyrthe 81 Mews, The 77 Mill Hayes Residential Home 79 Mimosa 63 Mount Pleasant Care Home 69 Mount, The 69 Mrs Valerie Bullman – 18 Leafdown Close 67

Needwood House Nursing Home 68 Nethermoor House 67 New Dawn Court 76 New Lodge 63 New Milton Nursing Home 65 Newford Nursing Home 66 Nightingale Group Ltd – Trentham Care Centre 66 North Street, 92 67

Oak House 63 Oak Tree House 67 Oaklea House Ltd 77 Oakview 75 Old Post Office Residential Home, The 77 Old Rectory (Bramshall) Ltd 71 Old Rectory, The 77 Old Vicarage Nursing Home, The 66 Old Vicarage Residential Home, The 79 Orsett House Retirement Home 77 Oulton Abbey Residential and Nursing Home 78

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Park Farm Lodge 81 Park Hall 63 Park Lane 66 Park View 63 Parkbrook Lodge 69 Paul Clarke Home 63 Peacock Hay 75 Pembridge Road 63 Perton Manor 76 Place Up Hanley, The 63 Poplars 63 Poplars Nursing and Residential Care Home 71 Poplars, The 63 Prestwood Coach House 76 Prestwood House 76 Prestwood Lodge 76 Priory Highfields 71 Pye Green Road 67

Queensway House

77, 78

R M P Care Ravenswood Care Home Regent Road Richmond Mews Rider House Care Centre River Lodge Riverside Care Home Ltd Rock Cottage Care Services Rocklee Residential Home Ltd Rosemary Lodge Rosevilla Nursing Home Roughcote Hall Farm Rowan Court Care Home Rowley House Ltd Royal Mencap Society Rugeley Road, 235 Rutland House Rydal House

77 75 63 66 71 69 71 81 77 71 78 79 75 78 63 71 63 63

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Care homes / care homes with nursing continued

Samuel Hobson House 75 Sandylee House 69 Scotia Heights 66 Shamu 63 Shenstone Hall 72 Shrubbery Rest Home, The 76 Silver Birch 69 Silverdale Nursing Home 75 Southwinds 72 Spires, The 72 Spratslade House Care Home 63 Springbank Nursing Home 81 Springfield House Nursing Home 76 Springfield House Residential Home 76 Spring Tree Rest Home 81 St Anthony’s – Care Home with Nursing Physical Disabilities 76 St Ives Close 81 St Joseph’s Convent Nursing Home 78 St Marys Mount 69

Advertisers in bold

St Mary’s Nursing Home 78 St Michaels 63, 66 St Quentin Senior Living, Residential and Nursing Homes 75 Stadium Court Care Home 66 Staffordshire County Council – 114 Douglas Road 75 Standon House 81 Strathmore House 65 Stubby Leas Nursing Home 72 Summerfield Care Home 69 Sunningdale Nursing Home 81

Talbot House Nursing Home 72 Tall Oaks Care Home 66, 79 TNP Homecare (UK) Ltd 81 Treetops Court Care Home 81 Trentham House Care Home 66 Trentside Manor Care Home 65 Trent View 69

Villas, The

Wall Hill Care Home Ltd 79 Walsingham Support – 18-20 Richmond Close 81 Waters Edge Care Home 67 Watford House Residential Home 72 Westcroft Nursing Home Ltd 66 Westfield Lodge Care home 66 Weston House 65, 78 Weston Road, 202 65 Wetley Manor Care Home 79 Wheaton Aston Care Home 78 Wigginton Cottage 81 Wilbraham House 75 Wilford House 77 Willows Care Home, The 76, 79 Willows, The 65 Wilnecote Rest Home 81 Woodford House 76 Woodlands, The 75 Woodland View Short Breaks 67

Other advertisers Anchor Care Homes 74 Avery Healthcare Ltd 38 & 78 Barchester 80 Care Choices Ltd 16, 21, 22, 26, 32, 54, 55, 64, 72 & 80 Caring Homes 37 Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate at the time of print. The company cannot accept responsibility for any errors or omissions in the publication, including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited does not endorse or support any particular organisation included in the Directory. ©2019 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directory and their design. Care Choices™ is a trademark of Care Choices Limited. Ref. No: 4001/Stoke-on-Trent5/0219. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Eungella Care Ltd

Four Seasons Health Care

Mase Group, The

My Family, Our Needs

20, 41 & 59

Towerview Care

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Trentham House Care Home

The Twigge family have successfully run Bradwell Hall Nursing Home for the past 30 years, and have recently taken over Trentham House Care Home. Trentham House is a delightful 1930â€™s-style building that will be going through some extensive renovations, which will enhance the natural beauty of the original house. Trentham House is committed to providing high quality care for the elderly by creating a homely environment which respects the individualâ€™s independence, protects their status and enables them to achieve as full a life as possible. Trentham House offers residential, nursing, dementia and respite care as well as a range of specialist services to suit all needs. Our friendly caring staff are dedicated highly trained and experienced staff are committed to providing 24-hour care in a professional and respectful way, which will enhance the quality of life of all our residents.

Trentham House a warm welcome to you

If you would like to visit the home or require further information we would be pleased to assist you.

Trentham house Care Home Chivelstone Grove, Trentham, Stoke on Trent, Staffordshire, ST4 8HN

Tel: 01782 657664

E-mail: admin@trentham house.com