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Buckinghamshire incorporating Milton Keynes

Care Services Directory 2019/20 The essential guide to choosing and paying for care and support

In association with

www.carechoices.co.uk

Care can be different At The Fremantle Trust, care and kindness are at the heart of all we do. We strive to support older people to live their lives to the full through our specialist residential, nursing and dementia care. Leighton Buzzard Wing

Carey Lodge

Dunstable

Luton

Waddesdon

Lewin House Aylesbury Tring

Haddenham Stoke Mandeville

Fremantle Court Thame Princes Risborough

Berkhamsted

Hemel Hempstead

St Albans

Icknield Court Great Missenden

Chesham Leys

Chesham

Amersham

Holmer Green

The Heights

Cherry Garth

Watford

High Wycombe Beaconsfield

Mulberry Court Gerrards Cross

Maidenhead

Lent Rise House

Farnham Common House

Uxbridge

Slough

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residential and supported living environments.

living with a wide range of learning disabilities in both

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The Trust also provides expert care and support for adults

Suppo rti n

Windsor

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Henley-on-Thames

Marlow

Sir Aubery Ward House

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To find out what makes us different, call us on: 01296 737 371 or email us at: enquiries@fremantletrust.org

www.fremantletrust.org As a registered charity The Fremantle Trust invests all its profits into the services it provides. A registered charity and not for profit organisation. (Registration No. 1014986).

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Contents Introduction

4 Important information

How to use this Directory

Helping you to stay independent Local services, equipment and solutions

Further help and information

5 Residential care in Buckinghamshire and Milton Keynes

Comprehensive listings by region

Support from your local council

First steps and assessment

Services for carers

Useful local contacts

13 Useful national contacts

70 72

Assessment, benefits and guidance

Care in your own home

How it can help

Index

Essential checklists

Living with dementia at home

Family support, respite and services

Paying for care in your home

Assistive technology Home care agency Care homes Residential dementia care

10 21 40 42

Understanding your options

Home care providers

A comprehensive list of local agencies

Housing with care

The different models available

Specialist services

Disability care, end of life care and advocacy

Care homes

Types of homes and activities explained

Paying for care

Understanding the system

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions.

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

Introduction Welcome to this edition of the independent Buckinghamshire Care Services Directory, incorporating Milton Keynes, which contains information for adults looking for care or support within the county, whether they are paying for it themselves or receiving support from their local council. Staying as independent as possible is important to everybody. This Directory contains information about the care and support services available to enable you to do this when remaining at home, moving into a housing with care scheme, or within a care home or care home with nursing. If you feel you need support to remain independent, first look to your community. There’s a host of organisations and voluntary services that could help you. If you think you need more formal care and support, arrange an assessment with your local Adult Social Care department to establish your specific needs. This is free, irrespective of your income and available to all those who appear to need care and support. More details are provided on page 11. The assessment will determine whether you are eligible for financial support via a Personal Budget, which may allow you to buy in your own support and take control of your situation.

There’s also important information about care decisions, including finding care in another county, making a comment or complaint about a service and how solicitors can help you. Adult Social Care Buckinghamshire County Council Tel: 01296 383204 Email: adultearlyhelpteam@buckscc.gov.uk Web: www.buckscc.gov.uk/services/care-for-adults Adult Social Care Milton Keynes Council – Access Team Tel: 01908 253772 Email: Access.Team@Milton-Keynes.gov.uk Web: www.milton-keynes.gov.uk/social-careand-health/adult-social-care Finding care in your area Looking for care in your area? Want to know the quality rating of providers you’re considering? Care Choices, publisher of this Directory, has a website providing comprehensive details of care providers as well as essential information. You can search by postcode, county or region for care homes, care homes with nursing and home care providers that meet your needs across the country.

Alternatively, your circumstances may mean you are classed as a ‘self-funder’, with the means to pay for your care. This is discussed on page 19 for those paying for care at home and 43 for those paying for residential care.

Your search can be refined by the type of care you are looking for and the results can be sent to you by email. They can also be saved and emailed to others.

Support or care to remain living in your own home may be the option that best suits your circumstances. Ideas to make life easier at home start on page 7 and a list of local home care providers begins on page 23.

The website includes detailed information for each care provider, including the address, phone number and the service’s latest CQC inspection report and rating (see page 48), indicating the quality of care provided.

If you are unable to remain living at home with support, you may want to consider a housing with care scheme (see page 33) or residential care. Comprehensive lists of care homes and care homes with nursing in Buckinghamshire and Milton Keynes start on page 51.

You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Recite Me’ function. Visit www.carechoices.co.uk

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Helping you to stay independent Services developed in partnership with the voluntary sector Adult Social Care works with voluntary and community organisations to supply preventative care services. These are a vital form of support and help to maintain independence and social inclusion, and delay or avoid the need for more statutory interventions.

• support schemes to help people being discharged from hospital; • support for carers; and • handyperson schemes.

Examples include: • day services, lunch clubs and social groups; • befriending, visiting and telephone contact services;

Day care centres Many people can feel lonely or isolated without an opportunity to fill their days with meaningful activities. Research has shown that one way to alleviate loneliness and promote wellbeing and independence is to provide regular social contact and a focus for activities.

county, catering for older people, people with mental health conditions, learning disabilities and dementia.

Day care centres give people the chance to change their routine, meet new people, take up an activity or receive specialist services such as chiropody or hairdressing. There is a wide variety around the

You can find local day opportunities by exploring www.careadvicebuckinghamshire.org or www.milton-keynes.gov.uk/social-care-andhealth/adult-social-care/directory-search

Centres can be as important for carers as those attending as they allow for a regular break from caring.

Meals on wheels Some services are able to deliver frozen or freshly cooked meals to your home. Frozen meals can be delivered in bulk and kept in your freezer until required, while hot meals should be eaten immediately. apetito provides this service on behalf of Buckinghamshire County Council and Milton Keynes Council. You don’t have to go via your local council for apetito meals, but if you’ve been assessed by your local council as needing a hot meal or teatime meal, the cost may be subsidised. Call 01296 383204 in Buckinghamshire, or 01908 253772 in Milton Keynes, to arrange an assessment. Alternatively, you could arrange to have meals

delivered privately. You may find a service by word of mouth or using the internet – your local library may be able to help here – or you can contact apetito without being assessed by your local council. apetito Ltd Web: www.apetito.co.uk Buckinghamshire Unit 6 Garside Way, Stocklake, Aylesbury HP20 1BH Tel: 0800 090 3622 Email: buckinghamshire.office@apetito.co.uk Milton Keynes Tel: 0808 274 7819

Visit www.carechoices.co.uk for further assistance with your search for care

Adapting your home To remain in your own home for as long as you would like, you should ensure that it is safe, secure and warm. Some forward planning to ensure that the garden doesn’t become a burden is also sensible. If you are not planning to move, think about adaptations that would make life easier now and later on. Home Improvement Agencies (HIAs) HIAs are local organisations funded and supported by local and central government. They work professionally and sensitively with older and disabled homeowners, providing advice, support and assistance to help them repair, improve, maintain or adapt their homes to meet their changing needs. Most HIAs provide three main services, including: information and advice on repairs or adaptations you may be considering – this usually entails a visit to your home and is often free; a handyperson service for small jobs and repairs – typically, the HIA will employ its own handypersons and charge you an hourly rate for their services; and a home adaptations service for more major works. The HIA will work with you to specify the

adaptations needed, and they will normally offer to get estimates from one or more of their regular contractors. Subject to your acceptance, the HIA will then offer to manage the works contract for you for an agreed fee. HIAs may also be helpful if you are not sure whether you can afford the home repairs or adaptations you need. They can advise on your eligibility for any grants and, if necessary, put you in touch with an independent financial adviser. To find your local HIA or handyperson visit www.findmyhia.org.uk For further information about housing in your area, contact your local district council. Aylesbury Vale District Council Tel: 01296 585605 Chiltern and South Bucks District Councils Tel: 01494 732013 Wycombe District Council Tel: 01494 421728

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Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.

Finding it difficult to get in and out of chairs? Try putting a piece of hard board under the seat base. Alternatively, buy chair raisers, a higher chair or an electric riser chair. Also try taking regular gentle exercise. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if you need to move heavy furniture. There are also tools for opening and closing windows. Struggling to keep warm/cool? Consider a fan or heater. Is your house insulated? Are there any draughts? You may also be eligible for the winter fuel payment from the Government. Visit www.gov.uk/winter-fuel-payment If you have trouble using light switches, think about replacing your switches for ones that are easier to use. Consider handi-plugs or light switch toggles, or there’s even technology available so that you can turn your lights on and off using speech. Use subtitles if you can’t hear the TV, or buy wireless headphones. Do you need a hearing aid? Request an assessment from your council.

Handled plug

Chair raisers

Do you forget to take your tablets? Try making a note of when you’ve taken them, or buy an automatic pill dispenser or pill box. If you struggle to open your medicine, you can ask your pharmacist for advice on alternative packaging that could make it easier for you. Can you reach everything in your cupboards? If not, try a handi-reacher or rearrange your kitchen so the things you use most are within easy reach. If you are having problems with preparing food, consider buying ready-chopped options or try a chopping board with spikes. There are also longhandled pans, teapot tippers and lid grippers that could help. Palm-held vegetable peelers or a food processor might be a solution and meal delivery services are also available. Is eating and drinking becoming difficult? Large handled cutlery could help, or non-slip mats for the table. Lightweight cups and mugs with two handles could also be a solution. Using taps can be made easier by fitting tap turners. You could also consider changing to leverstyle taps which might be easier for you to use.

Chopping board

Level indicator

Teapot tipper

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More information on staying independent and ideas to help you live at home can be found online at www.carechoices.co.uk/helping-you-to-stay-independent/ There is also information on making larger adaptations to your home.

If moving whilst in bed is a problem, have you thought about using an over-bed pole? You might also want to buy a pillow raiser or change your bedding so it’s lighter.

If it’s hard to hold your toothbrush, try a toothbrush gripper. You might also benefit from having an electric toothbrush or sitting on a stool while brushing your teeth.

Is it becoming difficult to get dressed? If so, specially adapted clothing is available, or you could buy a long-handled shoe horn, a dressing stick or a button hook. If you are having a lot of difficulty, consider home support, see page 15.

You might like to buy a raised toilet seat, or a seat with a built in support frame if it’s hard to use your toilet. Flush lever extensions are also available.

Clocks are available with large numbers or lights if you can’t read the time in bed. You can also buy clocks that speak the time. If you are finding it harder to read in bed, consider an e-reader that allows you to change the font size. Some also have integrated lights. Look for bedside lamps with a step-on or button switch if yours are difficult to use. Do you struggle to get in and out of bed? You could learn new ways of moving around, purchase a leg lifter or a hoist or install grab rails for support. Seek advice about these options. If the bed is the issue, you could buy an electric adjustable bed or raise the bed to the right height.

Grab handles

Bed table

Has it become more difficult to wash? Items are available, like long-handled sponges and flannel straps. You could also consider a slip resistant bath mat, grab rails, a half step to help you get in and out of the bath or a bath or shower seat. Tap turners can also be used in the bathroom.

For more information on technology that could make your life easier, contact your council for an assessment. They might refer you to an occupational therapist (OT) or you could contact an OT privately. Search online for OTs near you. Adult Social Care See page 4 for Buckinghamshire County Council and Milton Keynes Council – Access Team contact details.

Hand rail

Hand trolley

Tap turners

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Specialist equipment There is a range of equipment available to make life easier and to improve safety and independence in the home, such as stair rails, raised toilet seats and shower stools. These items are often referred to as ‘simple aids for daily living’. The Disabled Living Foundation (DLF) provides a quick and easy to use online guided advice service called AskSARA, which can help anyone who finds that they have difficulties with everyday tasks. Visit www.asksara.org.uk to learn more about possible solutions or see pages 7 to 8. Once you have identified equipment that might help with your support needs, use the checklist on page 10 to make sure it’s right for you.

clinical assessments, specialist seating, delivery, repairs, maintenance and collection when the wheelchair is no longer required. Tel: 0808 164 6400 Email: miltonkeynes@ajmhealthcare.org Web: www.ajmhealthcare.com/nhs-integratedwheelchair-service/mk-wheelchair-service Safe+Well Can help you choose daily living aids or guide you to other local services which may help to make your life easier at home. Tel: 0300 100 0247 Web: www.safeandwell.co.uk/buckinghamshire

Buckinghamshire Wheelchair Service Provides a comprehensive service to those with long-term mobility needs through assessment, provision and maintenance of equipment for specialist seating, mobility and pressure care. Tel: 01494 734046 Milton Keynes Wheelchair Service AJM Healthcare is the service provider for residents registered with a GP in Milton Keynes. All NHS wheelchair services are provided including

Telecare Telecare is equipment that can detect falls, inactivity, smoke, flooding, gas or extreme temperatures in the home. Sensors, when activated, will connect to a response centre where trained operators will contact the individual through their home unit. They will take the most appropriate action, such as contacting a nominated responder, family member, carer, neighbour, doctor or the emergency services.

You can buy telecare and assistive technology from private companies and organisations or, if you’re eligible through an assessment (see page 11), your local council may be able to provide it for you. For further information, please visit www.safeandwell.co.uk/buckinghamshire or www.milton-keynes.gov.uk/social-care-andhealth/community-alarm

Telecare can allow users to regain confidence in their homes and remain independent. Relatives and carers are also reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also help monitor particular health conditions and reduce the need for hospital admission. Visit www.carechoices.co.uk for further assistance with your search for care

Assistive technology checklist

ÂŠ 2019 Care Choices Ltd

We suggest you consider the following questions before buying any assistive technology. If you are in any doubt about what technology might help meet your needs, you can contact your council or visit www.asksara.org.uk You can download and print this checklist at www.carechoices.co.uk/checklists

Suitability

Will it need to be installed by a professional?

Does the equipment support your specific needs?

Can the retailer provide you with training in using the equipment?

Are you willing to use it?

Reliability

Will it fit into your everyday life and routine? Have you tried a demo of the equipment?

Do you understand what the equipment is for? Do you need to take it with you when you leave the house? Is it transportable? Does the equipment have any limitations that would make it unsuitable for you? Will it work alongside any assistive technology you already have?

Usability Is a simpler piece of equipment available, e.g. a pill case rather than an automated pill dispenser? Does the equipment need a plug socket, and will its wire cause a trip hazard? Is it easy to use? Can you read/hear it clearly and are any buttons big enough for you? Are you able to use it? Are there any aspects you donâ€™t understand? Is it portable?

Will it work if you have pets or live with other people, e.g. could someone else set off a sensor alarm by accident? Have you read reviews of the particular piece of equipment you are looking at? Consider these before making your purchase.

Can you speak to someone who already uses it? Does it require batteries? Find out how often they will need changing and whether the equipment will remind you to do this.

Is it durable? If you might drop it, is it likely to break?

Cost Do you know how much it costs?

Will you need to pay a monthly charge?

Are there alternative solutions that might be free?

Is there a cost associated with servicing the equipment?

Notes 10

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Support from your local council The way councils provide services to eligible adults and their carers is called personalisation. This term is used to describe a number of ways in which eligible adults can receive a mixture of local authority and government money to pay for the care services

they need without direct council involvement. If you approach your local council for social care support, your needs and finances will be assessed. If you have a carer, they can be involved and have their needs assessed too.

Your assessment If you have care or support needs, you have the legal right to an assessment of your care needs and finances. Councils are statutorily obliged to provide this to you, regardless of whether you access their services. The assessment (which is free) will consider: • how you can best be supported to live as independently as possible; • your home and how you are coping in it; • your emotional wellbeing;

Once Adult Social Care has an understanding of your care and financial needs, the next stage is to determine what services you may be eligible for and who will pay for them. Your local council will give you more information on eligibility and the national eligibility criteria it uses at the time of your assessment. Information on paying for care can be found on page 19 if you are receiving home care and page 43 if you are moving into a care home.

• your diet; and • any health and medical treatments you need. You will need to contact Adult Social Care to arrange an assessment. Call 01296 383204 in Buckinghamshire, or 01908 253772 in Milton Keynes.

Personal Budgets If you are eligible for support from your local council, you may be given a Personal Budget.

between you and your care provider, not your local council.

A Personal Budget is the amount of money that councils calculate it will cost to meet the support needs of eligible people. If you are eligible for a Personal Budget, the actual amount your local council will contribute will depend on your eligible needs and your finances.

If you are eligible for a council contribution towards your Personal Budget, it may be taken:

The money should be spent in line with a support plan that has been agreed by both you and your local council and can be either a full or a partial contribution to such costs. You may also choose to pay for additional support on top of the budget. Any eventual contractual agreement for services is

• in the form of a Direct (cash) Payment, held directly by you or, where you lack capacity, by a ‘suitable person’; • by way of an account held and managed by your local council in line with your wishes; or • as a mixture of the above. Direct Payments can only be used to pay for the care and support agreed in your care and support plan.

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Assessments from hospital If you have been admitted to hospital and you might need care on discharge, you may be referred to the discharge team for an assessment, which will take place on the ward. The team may be made up of social workers, carers’ officers, mental health workers and housing officers. Whatever services you need on discharge, Adult

Social Care will work with you, your family and carers to either restart services already in place prior to admission or to provide the appropriate services if you are eligible. Sometimes interim care packages are set up to facilitate your discharge and you will be reassessed by a community social worker within four to six weeks.

Reablement Reablement is an intensive short-term service that helps people regain skills and confidence, for example, after a fall or hospital stay. You may need to have an assessment of your care needs to decide whether you are eligible. If you are eligible, a reablement worker will support you for a limited period, usually up to six weeks. Reablement helps people to learn or re-learn daily living skills. It is not about doing things for you; it’s about giving you the skills and confidence to do things for yourself. It can also mean that you do not start to depend on support that could cost you

money. For example, a reablement worker could help you regain your confidence following a fall or provide support that enables you to prepare a meal if there has been a change in circumstances that means you need to cook. They may also identify pieces of equipment that could support you to regain or maintain your independence for as long as you can. Speak to your GP, hospital staff or care manager if you think you might benefit from reablement. They can put you in touch with the right services if they feel that reablement will help you.

Intermediate care This aims to give recovery and rehabilitation support to help people regain their independence when they come out of hospital or, just as importantly, prevent them going unnecessarily into hospital. Intermediate care can be provided in your own home or in a care home, depending on local policy and your specific needs. It can be provided by care staff, occupational therapy and physiotherapy, with additional support provided by the local GP surgery, social workers and community nurses. This combined

resource helps people to regain their independence and feel confident in their ability to manage for themselves with any necessary additional support. Intermediate care, including any care home fees where relevant, is normally provided by the NHS and is free. It is usually limited to around 14 days. If, after this, you have ongoing care or support needs, your local council will conduct an assessment and may help you to arrange any services you might need. There may be a charge for these services.

NHS Continuing Healthcare NHS Continuing Healthcare is a package of continuing care that is arranged and funded solely by the NHS. This is free of charge, wherever it is delivered. NHS Continuing Healthcare support may be provided in a care home or care home with nursing or in a person’s own home. People eligible for NHS Continuing Healthcare will have

been assessed to have a ‘primary health need’ and are likely to have complex medical needs and substantial or intense ongoing care needs. Many people are not aware of NHS Continuing Healthcare so consider asking your GP, care manager, hospital staff or people co-ordinating your care for more information. See page 44 for more information.

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Personal health budgets A personal health budget is an amount of money to support a person’s identified health needs. It is planned and agreed between the person and their local NHS team.

The aim is to enable people with long-term conditions and disabilities to have greater choice, flexibility and control over the healthcare and support they receive.

Services for carers Who is a carer? Carers regularly look after, help or support someone who wouldn’t be able to manage everyday life without their help. A carer doesn’t have to be living with the person they care for, and the help they give doesn’t have to be physical. The carer may be caring for a partner, another relative, a friend or a neighbour. For example, it may be someone who: • is over 60;

• has a long-term health condition; or • misuses drugs or alcohol. The carer may be helping with: • personal care, such as washing and dressing; • going to the toilet or dealing with incontinence; • eating or taking medicines;

• is living with dementia;

• getting about at home or outside;

• has a physical or learning disability or a mental health condition;

• practical help at home and keeping someone company; or

• has sight, hearing or communication difficulties;

• emotional support or communicating.

Having a carers’ assessment Anyone who provides, or intends to provide, regular unpaid support to someone who could not manage without their support has the right to have their own needs assessed, even if the person they care for has refused support services or an assessment of their own needs. A carers’ assessment is an opportunity for people to tell their local council what they need as a carer, and to find out what support might be available. The assessment is an essential first step for carers to get the support they may need. It looks at: • the care the carer provides and how this affects their life; • any support they are getting now and what else would help; and • what they would like their support to achieve.

The assessment can also give lots of information about other services that might help, and other ideas for support. The carer’s assessment will show if the carer qualifies for support from Adult Social Care. To arrange a carers’ assessment, speak with the social worker of the person being cared for, or contact Carers Bucks or the Milton Keynes Council Adult Access Team – details are on page 14. Carers’ Personal Budgets If, following an assessment, the carer is found to be eligible for council support, it will work with them to develop a support plan, this will include information on any Personal Budget they may be eligible for. A carer’s Personal Budget is the amount of money which has been agreed to meet the carer’s identified needs. The carer can request some or all of their local council’s contribution to the Personal Budget

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as a Direct Payment, a payment that can be used towards the cost of something specific that will support carers in their caring role. For example, it could be used for leisure activities, education or training, or just to take a short break from caring. When Adult Social Care considers a carer’s Personal

Budget, it gives priority to situations where there is a significant risk of the carer not being able to continue to provide care if they do not get some support. The amount a carer could get depends on their needs identified by their carer’s assessment. The money is not taxed, and it will not affect any benefits.

Respite at home Home-based respite services give carers a break from their caring responsibilities. A care worker can come in to look after the person being cared for, so the carer can have some time to themselves. The breaks could be regular or just when needed. Respite at home is considered to be a service for

the person who is being cared for. If they have a Personal Budget for their own needs (see page 11) they could use that money to pay for it. A financial assessment of the person being cared for will confirm whether they need to pay towards the cost of this service.

Benefits Carers may want to explore whether they are entitled to Carer’s Allowance – currently £66.15 per week but this may change over the lifetime of this Directory. Carer’s Allowance is a taxable benefit available to eligible carers. Carers may also qualify for Carer’s Premium or Carer’s Credit depending on their eligibility. The Government’s website, www.gov.uk has more information on benefits, including carers’ benefits. Alternatively, contact a local carers’ organisation which may be able to help undertake a benefit check. You can find out more about what organisations support carers in Buckinghamshire by exploring www.careadvicebuckinghamshire.org or www.milton-keynes.gov.uk/social-care-andhealth/adult-social-care/directory-search for

carers in Milton Keynes. Adult Social Care Milton Keynes Council – Access Team Tel: 01908 253772 Email: Access.Team@Milton-Keynes.gov.uk Web: www.milton-keynes.gov.uk/social-careand-health/adult-social-care Carers Bucks Carers Bucks is a local organisation supporting carers in Buckinghamshire. It supports both adult and young carers and has various support groups and services to help carers in their role. Tel: 0300 777 2722 Email: mail@carersbucks.org Web: www.carersbucks.org

Resource for those supporting disabled children My Family, Our Needs is an online resource providing impartial information for parents, carers and practitioners supporting children from birth to 25 years with additional needs. As well as guidance, policy and signposting, there is a lifestyle section for parents covering topics such as health and wellbeing, work, family and relationships.

Visit www.myfamilyourneeds.co.uk

www.myfamilyourneeds.co.uk For parents and carers of children with additional needs and those who support them.

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Care in your own home Carefully chosen home care with a good quality provider is an excellent way to retain your freedom and independence, whilst getting the help you need to stay happy and safe. Home care can offer the opportunity to remain living at home, in your own familiar surroundings, and to retain a quality of life you might have feared lost.

Why choose home care? Reasons for choosing home care can vary. Sometimes after a stay in hospital, someone might find they need some help whilst they recuperate. Others can find that a long-term condition or disability means they can no longer cope, and they need a bit of help. After a stay in hospital someone may carry out an assessment of your situation to see if home care will benefit you. You will be fully involved in looking at what will suit you best. Your family can also be involved if you’d like them to be.

Alternatively, you or those close to you might notice changes in your ability to manage the day-to-day things you normally cope with easily, like preparing meals or looking after yourself. If this happens, contacting Adult Social Care for an assessment is a good first step towards finding help. How home care can help you The level of home care provided can be tailored to meet your needs – from a visit once a day to a much greater amount of support. 

Care and Nursing at Home

Do you need a helping hand? If you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming difficult for you or a loved one – then we’re here to help in Buckinghamshire from 30 minutes per week to full-time live-in care. Our care teams have been providing award-winning quality home care since 1989 and can help with: personal care, housekeeping, help getting around or even to provide a break to an existing family member or care-giver. Looking for care?

0808 274 2935

For more information www.helpinghands.co.uk

Fully managed high quality affordable live-in care from £795 per week

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Visit www.carechoices.co.uk for further assistance with your search for care

 Even those with quite significant and debilitating medical conditions can get skilled personal care that can enable them to remain living in their own homes. Some agencies will provide live-in care, where a care worker will stay with you at home to support you

throughout the day and night. A list of all home care agencies operating in Buckinghamshire and Milton Keynes starts on page 23.

Finding care in your area Looking for care in your area? Want to know the quality rating of providers you’re considering? Care Choices, publisher of this Directory, has a website providing comprehensive details of care providers as well as essential information. You can search by postcode, county or region for care homes, care homes with nursing and home care providers that meet your needs across the country. Your search can be refined by the type of care you are looking for and the results can be sent to you by email. They can also be saved and emailed to others. The website includes detailed information for each care provider, including the address, phone number and the service’s latest CQC inspection report and rating (see page 48), indicating the quality of care provided. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Recite Me’ function. Visit www.carechoices.co.uk The Care Quality Commission (www.cqc.org.uk) is responsible for checking that any care provided meets essential standards of quality and safety and awards quality ratings. Further information is on page 48.

The United Kingdom Homecare Association (UKHCA) requires its members to comply with a code of practice. This code includes a commitment to treat customers with dignity and respect and operate at a level above the legal minimum required in legislation. Social care regulations do not apply to cleaners, handymen or gardeners. However, some home care agencies are increasingly providing staff who can help meet these needs too. The benefits of using a regulated agency include: • assessing your care needs and tailoring a plan to meet those needs; • advertising, interviewing and screening suitability of workers; • arranging necessary insurance cover; • providing training and development for care workers; • managing workers’ pay, including compliance with the National Minimum Wage; • managing employment relationships, including sickness, absence and disciplinary matters; and • managing health and safety issues.

Search for care in your area www.carechoices.co.uk With so many providers to choose from, where do you start?

• • • • • •

Find care providers quickly and easily Search by location and care need Information on care quality Links to inspection reports Additional information, photos and web links Brochure requests

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Living with dementia at home If you are concerned about persistent forgetfulness or memory difficulties, it is important to consult a GP. They can undertake an initial examination and refer you to a memory clinic for further investigation if necessary.

• home care;

The various types of support available to you and your carer are likely to involve NHS services, Adult Social Care and voluntary agencies. Some examples of services and support to help people living with dementia include:

• carers’ support groups.

• meals at home; • community equipment; • extra care sheltered housing; and

• specialist day centres; • respite care or short breaks; • assistive technology and community alarms;

Family support If you know someone who is worried about their memory, encourage them to visit their GP.

• appropriate activities and stimulation to help them to remain alert and motivated for as long as possible.

The more support you can give someone, the better life with dementia can be. Focus on what the person can do, not what they cannot do, help with little errands or with cooking, listen to the person with dementia and find out more about the condition. When someone is living with dementia, they need: • support to live their life; • reassurance that they are still valued and that their feelings matter; • freedom from as much external stress as possible; and

Dementia Friends People with dementia sometimes need a helping hand to go about their daily lives and feel included in their local community. Dementia Friends is a programme developed by Alzheimer’s Society to change the public’s perceptions of dementia. It gives people an understanding of dementia and the small things

they can do that can make a difference to people living with dementia – from helping someone find the right bus to spreading the word about dementia. See www.dementiafriends.org.uk for further information.

Visit www.carechoices.co.uk for further assistance with your search for care

Respite care Spouses, partners and relatives who care for a person with dementia may require a break from their caring responsibilities. This is known as ‘respite care’ and may be a regular break of a few hours a week or a period of a few weeks. It may be planned or be required in an emergency and may involve the

person with dementia attending a day centre or a care worker visiting the person’s home to enable the carer to have a break. Contact your local council to ask about eligibility for support with arranging these services, see page 11 for information on assessments.

Care at home It can often be best for a person with dementia to remain living in their own home for as long as possible. This may mean that they require some support services at home.

A person living with dementia may respond best to the same care staff who know them well. Continuity of care can be provided by care agencies or carers employed directly by the person or his or her family.

Specialist dementia day centres A good day care service will be able to offer a range of activities and support that will enable the person with dementia to retain skills and remain part of their local community. Specialist day centres for people with dementia should be organised and run with their needs in mind, aiming to build on their strengths and abilities.

Activities may include outings, entertainment, personal care, meals, hairdressing and support for carers. Attendance at day centres can be offered from just a few hours a week to a number of days. Contact your local council or your local Alzheimer’s Society office for more details, see ‘Useful local contacts’ on page 70.

Alzheimer’s Society This leading charity works to improve the quality of life of people affected by dementia. If you have concerns about any form of dementia, please contact your local office for information and support and access to local services. See page 70 for contact details. Alzheimer’s Society’s National Dementia Helpline

is available on 0300 222 1122 and can provide information, support, guidance and signposting to other appropriate organisations. The Helpline is open from 9.00am to 8.00pm, Monday to Wednesday; 9.00am to 5.00pm, Thursday and Friday; and 10.00am to 4.00pm, Saturday and Sunday. For more information on care homes for people with dementia, see page 41.

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Paying for care in your home Councils provide upfront information on how much people can expect to pay for home care and how charges are worked out. This information must be made available when a needs assessment is carried out. Written confirmation of how the charge has been calculated must be provided after a financial assessment. If you have more than ÂŁ23,250 in savings or capital, you will have to pay the full cost of your care. The value of your home is not counted when working out charges for non-residential care. If you have more than ÂŁ23,250, you should tell Adult Social Care when your savings are likely to fall below this amount. Councils calculate charges in accordance with

national eligibility criteria set by the Government. This ensures people are only required to pay what they can afford, taking into account capital, income and expenditure. Your assessment looks at how much money you have coming in, gives an allowance (set by the Government) for everyday living expenses and makes allowance for disability-related expenditure. This is the extra amount you spend as a result of your disability or illness. Adult Social Care can help you to identify these costs. They will also carry out a full benefit check and, if you want them to, assist you with claiming your full entitlement. Figures mentioned here may change over the lifetime of this Directory.

Non-means tested care and support Care provided by the NHS is free; for example, services provided by a community or district nurse. Some people do not have to pay towards care services. For example, aftercare services provided under section 117 of the Mental Health Act are free of charge. If you need care or support you may be eligible

to claim Attendance Allowance (AA), or Personal Independence Payments (PIP). AA and PIP are nonmeans tested benefits. Provided you are eligible, you can receive AA or PIP regardless of how much income or capital you have. AA is payable to people over the age of 65 and PIP to those aged 16 to 64. There are different rates that can be awarded, dependent on the level and type of help you need. These can be found at www.gov.uk

Other ways to fund your care and support It is important to seek independent financial advice if you are paying for your own care and support. There are independent financial advisers that focus specifically on care funding advice, often referred to as specialist care fees advisers. They are regulated by the Financial Conduct Authority (FCA) and must stick to a code of conduct and ethics and take shared responsibility for the suitability of any product they recommend.

The Money Advice Service A free and impartial money advice service set up by the Government. Tel: 0800 138 7777 Web: www.moneyadviceservice.org.uk The Society of Later Life Advisers (SOLLA) Aims to assist consumers and their families in finding trusted, accredited financial advisers who understand financial needs in later life. Web: www.societyoflaterlifeadvisers.co.uk Further information on paying for care can be found beginning on page 43.

Visit www.carechoices.co.uk for further assistance with your search for care

Reliable, Bespoke, Homecare throughout South Buckinghamshire Supporting Our Clients to Stay Independent and Live Well At Home

All our Caregivers are highly trained and DBS checked, providing Care and Support at an agreed time convenient to you.

Personal Care Companionship Medication Support Dementia Care

Meal Preparation Housework Hourly care to 24hr Live-in And much more...

Just some of the areas we cover Amersham Beaconsfield Burnham Chalfonts Chesham Chartridge Farnham Royal Flackwell Heath Gt Missenden Gerrards Cross High Wycombe Holmer Green Lane End Marlow Penn Stokenchurch Tring Walters Ash

01494 573 500 highwycombe@rightathomeuk.com

rightathomeuk.com/highwycombe 20

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Home care agency checklist

Agency 1

Fees per week £ £ £

Agency 2 Agency 3

Quality rating*

We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

About the agency

Accommodating your needs

How long has the agency been operating?

Can the agency accommodate your needs if they increase? Ask about the process for this.

How long are staff allocated per visit? Can you contact the agency in an emergency or outside office hours? Does the agency have experience with your specific needs?

Staff Are you likely to be visited by different staff each day? Are all staff checked with the Disclosure and Barring Service? Will you be notified in advance if your care worker is on holiday or sick? Are staff matched to you specifically, based on your needs and preferences? Can you meet your care worker(s) before they start? Does the agency have both male and female staff?

Does the agency have a training scheme in place? Are all staff trained to a certain level? Are staff able to help with administering medication if required? Is there a way for staff to communicate with each other about the support they provide when they visit you? How?

Regulation Will your support plan be reviewed at regular intervals? Can you see the agency’s contract terms? Can you lodge a complaint easily? Are complaints dealt with quickly? Can you see a copy of the agency’s CQC registration certificate and quality rating?

Notes *See page 48. Visit www.carechoices.co.uk for further assistance with your search for care

A different kind of care company

Delivering high quality home care services since 1995

We specialise in providing highly personalised one to one care to those living in their own homes.

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As a locally based care provider we can offer an attentive service to our clients, making sure that they receive continuity of care and with over 30 years’ experience we’ll make sure that you are well looked after.

Call us now for a no obligation Private Care Assessment Call: 01494 917 344 | Email: info@ashridgehomecare.co.uk www.ashridgehomecare.co.uk

“Discovering Abbots Care has not only changed our dad’s life, but has alleviated the pressure from the rest of the family. Through his carer, he has gained a new friend and lease of life.”

Tell us what you think Share your feedback

What have you found useful? What could we do better?

Take our five minute survey

www.abbotscare.com

www.carechoices.co.uk/reader-survey

E XCEPTIO NAL C AR E I N YO U R OW N H O M E “ All the visiting carers have been lovely and have treated my father with great care. The whole team has been excellent and I would recommend them to anyone in our position.” Andrew, son Audley Care customer

Care tailored to you

Audley Care Chalfont Dene From companionship and general assistance to emergency, long-term and specialist care, our highly trained, discreet and friendly staff will help you with as little or as much as you want.

01494 708 421 info@audleycare.co.uk www.audleycare.co.uk

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Home care providers Buckinghamshire registered home care providers Abbots Care Buckinghamshire High Wycombe Tel: 0330 094 5511

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We provide: Fully Supported Living 24 hr Live in and Home Care Day Care Service Transition Services

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Want to find out more?

Have you ever wondered if there’s an alternative to residential or respite care for a loved one?

With EdenCare there is. We offer quality care at home for you, or your loved one, whether a child, young adult or an elderly person. We are a local and independent provider of care and understand the importance of choice. If you would like further details of our individually tailored care-at-home packages please contact us for a no obligation chat or visit our website.

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Registered Office Registered as above Office | Company as above No: 6708818 | Company No: 6708818

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A little difference makes all the difference

Chilworth Care is a trusted care provider supporting and assisting clients within their own homes in and around the South Buckinghamshire area. Our aim is to provide the standard of care that we would want for our own families. Our services are flexible and respond to your changing priorities and needs. We deliver a person centred approach to all care and support.

Tel: 01494 523480 Email: info@chilworthcare.com www.chilworthcare.co.uk

Our range of services include: • Domiciliary Care • Day services for adults with learning disabilities • Dementia care / Vulnerable adults / Elderly • Recuperation after a fall or hospital stay • Live in care • Temporary support • Support in emergencies (once registered with us) • Short-term support

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Buckinghamshire registered home care providers continued

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Buckinghamshire registered home care providers continued My Homecare Slough South Bucks Slough Tel: 0800 130 3006 Oxford House Community Care Farnham Royal Tel: 01753 645112

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5 Reasons to use us: • High standard of care • Established over 3 decades • All profits go to charity

The provision of 6-8 visits per day can be accommodated, 7 days a week Long term, temporary & hospital discharges welcome Shopping, meals & transport services catered for as well as sit-ins / nights No hiked prices for weekends and Bank Holidays

For more information or to discuss your care plan please contact Jackie on: 07533 687961 or 01494 882722 Or email jackiew@professionalcareservicesbucks.co.uk www.professionalcareservicesbucks.co.uk

QUALITY CARE - DELIVERED IN A PERSON CENTERED WAY

• Directors have hands on involvement in the business

At Calibre Quality Care we look at matching you with the right support for your individual needs.

• Competitive charges

Calibre Quality Care offers support to clients in every aspect of their lives maintaining and promoting individual’s independence. It is a one stop shop for support whether you need assistance with personal care, companionship, medication collection, shopping or help in the garden there is a Personal Assistant to suit you.

Why not ask us for a free visit/assessment?

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Buckinghamshire registered home care providers continued SSA Quality Care Aylesbury Tel: 01296 398763 St James Court High Wycombe Tel: 01494 767970

Universal Care â€“ Beaconsfield OP D PD MH SI YA Beaconsfield Tel: 01494 678811

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Westminster Homecare Ltd OP D PD SI (Aylesbury) Aylesbury Stepping Stone Independent Living Ltd OP D YA Tel: 01296 339346 High Wycombe LDA YA Westminster Homecare Ltd Tel: 01494 459219 (Buckinghamshire) Supported Living and Domiciliary Care Service Slough Gerrards Cross OP D PD LDA MH SI YA AD Tel: 01753 553256 PD LDA YA Tel: 01494 601458 Willowmead Court Surecare Wycombe and Chiltern Aylesbury High Wycombe OP D PD SI YA Tel: 01296 432563 OP D PD LDA MH SI YA AD Tel: 01494 422101 Your Own Home Care Swan Court Berkhamsted Winslow OP YA Tel: 07920 887414 OP D PD SI Tel: 01296 711464 Yourlife Transparent Care Ltd (Chalfont St.Peter) Beaconsfield Gerrards Cross LDA Tel: 01202 362303 Tel: 0203 828 0760 OP D PD SI

Milton Keynes registered home care providers 24hr Swift Care Services Milton Keynes Tel: 01908 824424 Access24 Health and Medical Services Ltd Milton Keynes Tel: 0333 014 7312 Anco Care Ltd Milton Keynes Tel: 01908 315261 Assure Care Ltd Milton Keynes Tel: 01908 506617

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Milton Keynes registered home care providers continued Better Health 4 US – 42 Columbia Place Milton Keynes OP D PD LDA MH SI YA Tel: 0843 289 7339

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Milton Keynes registered home care providers continued Flowers House Milton Keynes Tel: 01908 253555

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Milton Keynes registered home care providers continued MK Nursing Agency Milton Keynes Tel: 01908 968830 My Homecare Milton Keynes Milton Keynes Tel: 01908 272846 Oaktree Court Ltd Milton Keynes Tel: 01908 608619 Olney Care Services Ltd Olney Tel: 01234 241655 Paratus Partners Milton Keynes Tel: 01908 082265

Rosebud Homecare Ltd Milton Keynes OP D PD Tel: 0333 600 0100

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Social Care Solutions Ltd OP D PD LDA MH SI YA (Herts & Bucks) Milton Keynes Precious Hope and Home Care Ltd OP D PD LDA MH SI YA Tel: 0208 441 7757 – Milton Keynes Starry Care Milton Keynes OP D PD YA Milton Keynes Tel: 01908 821298 OP D PD LDA SI YA Tel: 01908 044353 Rehab Without Walls Superior Homecare Services Milton Keynes OP PD LDA MH SI YA AD Milton Keynes Tel: 01908 560041 OP D PD LDA MH SI YA Tel: 01908 522245 Revive Care Service Thomas Edward Mitton House (Milton Keynes) Milton Keynes Advert below Milton Keynes OP D PD SI YA Tel: 01908 504778 PD LDA MH YA Tel: 0207 183 8229

Revive Care Service Our aim is to provide a professional, friendly service to aid independence and improve quality of life to those who require care and support in their own home.

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HOME BASED. EXPERT CARE. Personal Care Companionship

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For further details, contact a trusted member of our care team:

Call: 01908 686 792 Email: care@miltonkeynes.heritagehealthcare.co.uk Visit: www.heritagehealthcare.co.uk/milton-keynes

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Milton Keynes registered home care providers continued Triple Diamond Healthcare Ltd Milton Keynes OP D PD LDA MH SI YA AD Tel: 07377 382007

Westminster Homecare Ltd (Milton Keynes) Milton Keynes OP D PD LDA MH SI YA AD Tel: 01908 373734

Tuncare Healthcare Services Milton Keynes Tel: 07947 370746

Wilaade Care Service Milton Keynes Tel: 01908 487535

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Turning Point â€“ Northamptonshire & Milton Keynes Milton Keynes OP PD LDA SI YA Tel: 01234 219817 Walnuts Care Milton Keynes Tel: 01908 662288

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Your Life (Stony Stratford) Milton Keynes Tel: 01202 362303

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Use the home care agency checklist on page 21 for ideas of questions to ask providers.

Housing with care Housing with care combines independent living in a home of your own with security of tenure and care services arranged according to need. Schemes may be run by housing associations, the local authority,

voluntary organisations or private companies. Properties may be available for rent, mixed tenure or to purchase.

Supported Living Supported Living is a term generally used to describe situations in which people (often adults with a learning disability or mental health condition) rent their home, and their personal care or support is arranged separately. This means they can change their support without having to move or move and take the same support with them. People have greater security of tenure and can claim a wider range of welfare benefits than in residential care. Supported Living can be delivered in a range of settings, including individual flats or houses,

clusters of self-contained flats on the same site, shared accommodation and extra care housing. The individual, a private landlord, a housing association, a local authority or a charity may own the property. Supported Living refers to the way in which accommodation and support are organised, rather than the amount of support. This will be tailored to individual need and can include access to support 24 hours a day if assessed as necessary, although many people do not require this â€“ particularly with the use of assistive technology (discussed on page 9).

Shared Lives Shared Lives is a care service for adults with learning or physical disabilities and for older people. It is family-based care provided by individuals and

families. Shared Lives carers are local people recruited and trained to make sure they have the right qualities to provide care and support.

Visit www.carechoices.co.uk for further assistance with your search for care

Sheltered housing Sheltered (or retirement) housing is provided by local authority housing departments and housing associations for older people who would like to remain independent but prefer the added security and reassurance of a scheme manager and an alarm

call service. A scheme manager is either based at the site or visits regularly. Many sheltered housing schemes also have communal lounges, laundry facilities, lifts, door entry systems and specially adapted facilities.

Extra care housing Extra care housing is similar to sheltered schemes, with self-contained accommodation together with some communal facilities. In an extra care scheme, instead of low-level support traditionally provided by wardens in sheltered schemes, higher levels of care and support are provided on site by a designated team of care workers, who can be available 24 hours a day. Extra care allows you to retain your own tenancy and have care services delivered, ensuring that you can remain safely in your own self-contained accommodation.

Contact your local council for more information on housing with care options. Adult Social Care Buckinghamshire County Council Tel: 01296 383204 Email: adultearlyhelpteam@buckscc.gov.uk Adult Social Care Milton Keynes Council â€“ Access Team Tel: 01908 253772 Email: Access.Team@Milton-Keynes.gov.uk

Specialist services Learning disability and autism If you are living with a learning disability or autism in Buckinghamshire or Milton Keynes, you should contact your local council for support. See above for contact details. Your local council might be able to signpost you to local services and assess your needs in case they can help you. Councils aim to keep people independent in their own homes wherever possible, but if you need to move somewhere with care and support, you may consider a housing with care scheme, see page 33. If your needs are such that you require support in a care home, this Directory contains a list of all care homes in Buckinghamshire and Milton Keynes. Any learning disability providers are denoted with LDA. You could also use the contacts listed opposite.

Autism Bucks Aims to inform, guide, enable and empower adults with autism and their families. Email: autismbucks18@gmail.com Web: www.autismbucks.org Autism MK Partnership Board A forum where anyone who is affected by autism in Milton Keynes can meet and discuss their experiences, share ideas and work together to improve local services. Contact Talkback Milton Keynes for meeting dates. Tel: 07545 513140 or 07894 213650 Mencap Supporting people with learning disabilities to feel valued equally, listened to and included. Tel: 0808 808 1111 Email: helpline@mencap.org.uk Web: www.mencap.org.uk

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Scope Offers free, impartial and expert information, advice and support to disabled people and their families, 8.00am to 8.00pm weekdays. Tel: 0808 800 3333 • Email: helpline@scope.org.uk Web: www.scope.org.uk

Mental health If you are worried about your mental health, it’s important to remember that you aren’t alone. Lots of people have issues with their mental health and there’s help and advice available in Buckinghamshire and Milton Keynes to support you. Your GP should be your first point of contact if you want confidential advice or services, or you can contact one of the organisations listed here for free help and support. Buckinghamshire and Mid-Thames Relate Supports people with relationship concerns. Tel: 01296 427973 • Web: www.relatemtb.co.uk MIND Provides support to people with mental health needs and offers one-to-one counselling, befriending, peer support and more. Bedfordshire, Luton and Milton Keynes Tel: 0300 330 0648 Email: hq@mind-blmk.org.uk Web: www.mind-blmk.org.uk/how-we-canhelp/milton-keynes Buckinghamshire Tel: 01494 463364 Email: info@bucksmind.org.uk Web: www.bucksmind.org.uk Bucks Open Access Service A first point of contact for people who misuse drugs and alcohol.

Carers Bucks Supports unpaid carers including those who may be experiencing mental health difficulties or who are supporting someone with a mental health condition. Tel: 0300 777 2722 • Email: mail@carersbucks.org Web: www.carersbucks.org Cruse Bucks Helps people in Buckinghamshire who have been bereaved. Email: support.buckinghamshire@cruse.org.uk Web: www.crusebucks.org.uk Amersham • Tel: 01494 766455 Aylesbury • Tel: 01296 425757 High Wycombe • Tel: 01494 511117 Healthy Minds Offers quick and easy access to talking therapies, practical support and employment advice. Tel: 01865 901600 Text: ‘TALK’ and your name to 07798 667169 Web: www.healthymindsbucks.nhs.uk Talk for change Provides access to talking therapies and mental health services in Milton Keynes. Tel: 01908 725099 (option one) Email: support@talkforchange.org.uk Web: www.talkforchange.org.uk

Aylesbury Tel: 01296 337717 High Wycombe Tel: 01494 474804 Visit www.carechoices.co.uk for further assistance with your search for care

Physical disability If you have a physical disability or a long-term illness, Adult Social Care and other organisations in the independent and not-for-profit sectors may be able to signpost you to, or provide you with, a range of

services to help you live as independently as possible. There are also services available to support someone who may be your carer.

Sensory services The Buckinghamshire Integrated Sensory Service (BISS), provided by Action on Hearing Loss, is commissioned by Buckinghamshire County Council to assess people’s sensory needs. It also offers other services, including: • registration of any sensory loss; • rehabilitation to help you develop daily living skills; • daily living equipment, including demonstration and advice; • mobility training to help you travel independently; • advice and information; • support to access activities in your community; and • referral on to other services.

For more information, contact BISS. Buckinghamshire Integrated Sensory Service, Riverside House, 44 Wedgewood Street, Fairford Leys, Aylesbury HP19 7HL Tel: 01296 479970 • Text: 07918 904664 Minicom: 01296 485154 Email: bucks@hearingloss.org.uk You can also contact Buckinghamshire County Council. Tel: 0845 370 8090 Text Relay: 18001 0845 370 8090 Email: customerservices@buckscc.gov.uk For residents in Milton Keynes, contact the Adult Social Care Access Team (see page 4) or search the Adult Social Care Directory for local sensory services at www.milton-keynes.gov.uk/socialcare-and-health/adult-social-care/directorysearch

Advocacy Advocates can give advice, support and information to people of any age. They help you to voice your concerns and guide you through difficult or challenging times. You should consider using the services of an advocate if you feel unsure or concerned when you are faced with making an important decision about your care or support. Advocates are not there to tell you what to do or to make decisions for you, but to help you express your views and make your own decisions. Councils have a legal obligation to provide an advocate to you if you need one at any stage of your care and support planning with them.

POhWER Mental health, mental capacity and community advocacy. Tel: 0300 456 2370 Text: send the word ‘pohwer’ with your name and number to 81025 • Minicom: 0300 456 2364 Email: pohwer@pohwer.net Web: www.pohwer.net Talkback Supports people to build self-esteem, confidence and have more say and control over their lives. Amersham Community Centre, Chiltern Avenue, Amersham HP6 5AH Tel: 01494 434448 Email: talkback@talkback-uk.com Web: www.talkback-uk.com

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Aylesbury Unit A Merlin Centre, Gatehouse Close, Aylesbury HP19 8DP Tel: 01296 434448 Email: info@nclude-uk.com

Wycombe 2a Desborough Avenue, High Wycombe HP11 2RN Tel: 01494 446358

Milton Keynes 330 Saxon Gate West, Central Milton Keynes MK9 2ES Tel: 07545 513140 or 07894 213650

Planning for end of life Although the subject of dying is often painful to contemplate, planning for the end of life can be a good way to share your wishes and help your family to know what you would like. Good planning for all your needs should mean that you can convey your wishes, including where you would like to die if you choose. You may wish to remain in your own home or care home in your last days and not be admitted to hospital. When choosing a service, you should consider its end of life care philosophy and policies. Enabling people to die in comfort and with dignity is a core part of providing care. The way care professionals approach the process will be incredibly important for you, your family and carers. The service should have an open approach to end of life care. It should initiate conversation with you and your family and work with your GP to ensure your needs and wishes are discussed and planned for. An end of life care plan should also be drawn up, as it is vital to establish your preferences and choices. You could use the Preferred Priorities for Care (PPC) document to help with outlining your wishes. The PPC document is designed to help you prepare for the future and gives you an opportunity to think about, talk about and write down your preferences and priorities for care at the end of life. It is also important to know that all health and social care staff must be trained in communication regarding end of life care and will be trained in assessing the needs of individuals and carers.

It is worth asking care providers whether they are working towards The Gold Standards Framework. This can be used in various settings, for example hospitals, primary care and care homes, to improve the co-ordination and communication between different organisations involved in providing care for someone near the end of their life. Planning for your funeral While you are thinking about the future, you may want to consider writing down your wishes for your funeral. This can help to alleviate pressures on your family. They may appreciate knowing your wishes and that they can make sure they are considered at your funeral. By detailing your wishes, your family can be comforted by the fact that they don’t need to make all the decisions about what you would have liked or wonder whether they are making the right choices. Things to consider are included in ‘My Funeral Wishes’, a form produced by Dying Matters and the National Association of Funeral Directors. Visit www.dyingmatters.org/page/my-funeralwishes You do not have to instruct a funeral director, but if you do, ensure that the director you choose is a member of either the National Association of Funeral Directors or The National Society of Allied and Independent Funeral Directors. These associations have strict guidelines that members must adhere to. See page 73 for details of organisations that may be able to help you plan for the end of your life or your funeral.

Visit www.carechoices.co.uk for further assistance with your search for care

Milton Court Care Home ENRICHING LIVES, EXCELLING IN CARE

Residential, Dementia and Respite Care Every resident detail has been considered at Milton Court where a warm and friendly welcome awaits. Your well-being is at the heart of all we do, supporting your physical, social, and nutritional needs for a fulfilled life. • Nutritious and balanced menus contribute to a healthier lifestyle • Beautifully decorated bedrooms all with en-suite showers • Cinema room; all-day café to meet with friends • Aromatherapy suite including a hair salon and nail bar • Secure and sunny private landscaped gardens with lawns and flowerbeds • Comprehensive Well-being Programme and activities to support an active and healthy lifestyle

Call 01908 699555 or Search ‘Milton Court Care’ online Tunbridge Grove | Milton Keynes | Buckinghamshire | MK7 6JD |

MiltonCourtCareHome

“I love seeing our residents enjoying activities.”

“I’ve made new friends to laugh with.” Buckingham Lodge care home has given me a new sense of freedom and independence. I am now able to enjoy social activities such as dancing and gardening, whilst still being empowered by making my own decisions and sharing my Anchor story with loved ones. Rated January 2018

Good

Buckingham Lodge care home Culpepper Close, Aylesbury, HP19 9DU Call 0808 102 4329 Visit BuckinghamLodge.org.uk

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Care homes All care homes and agencies providing care at home in England must be registered with the independent regulator, the Care Quality Commission (CQC). The CQC inspects every care home and home care agency, publishing a report along with a quality

rating. CQC quality ratings must be displayed at the operator’s premises and on its website. You can also find inspection reports and ratings for all services on the CQC’s website at www.cqc.org.uk

Types of care home Care homes (personal care only) If you need someone to look after you 24 hours a day, but don’t need nursing care, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving. It is a good idea to have a needs assessment before you choose a care home to ensure it is the best way to meet your needs, see page 11 for more on assessments. Care homes with nursing A care home with nursing provides the same care and support as a care home offering personal care, but with 24-hour nursing staff on hand. If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your

own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning for your care needs. If, after a needs assessment, a care home providing nursing care is the best solution for you, a social worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees may be paid by the NHS to the home directly: the current amount is £165.56 per week. This figure may change over the lifetime of this Directory, check with Adult Social Care. For help with finding care homes and care homes with nursing in your area, visit this Directory’s website at www.carechoices.co.uk

Activities in care homes The word ‘activity’ can imply many different things but, in the context of a care home, it should mean everything a resident does from when they open their eyes in the morning until they go to sleep at night. Activities should stimulate residents emotionally, physically and mentally and, in a good care home, should encompass all aspects of daily life. They can range from choosing what to wear, to helping with tasks around the home or garden, to listening to the radio or joining in with an art or exercise class.

Lots of care homes now employ a dedicated activity co-ordinator. What they do and how they do it varies from one home to another. Increasingly, they are fully integrated into the staff team, play a key part in developing care plans and ensure that all staff appreciate the part they play in delivering highquality activity provision. Ensure you speak to any potential providers about the activities they provide in their care home.

Above all, activities provide a point of interest, fun and challenge to each day. They should enable people to participate in daily life, be engaged and maintain hobbies or activities they have enjoyed throughout their life, as well as offering the opportunity to try something new, if they wish. Visit www.carechoices.co.uk for further assistance with your search for care

Care homes checklist

Home 1

Fees per week £ £ £

Home 2 Home 3

Quality rating*

We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

Staff

Personal preferences

What is the minimum number of staff that are available at any time?

Is the home too hot/cold? Can you control the heating in your room?

Are staff respectful, friendly and polite? Do staff have formal training?

Is the décor to your tastes?

Are there restricted visiting hours?

Are the staff engaging with residents?

Is there somewhere you can go to be alone?

Activities

Does the home feel welcoming?

Can you get involved in activities you enjoy? Is there an activities co-ordinator?

Catering Can the home cater for any dietary requirements you may have?

Are residents escorted to appointments? Do the residents seem entertained?

Does the menu change regularly?

Can you eat when you like, even at night?

Does the home have a varied activities schedule?

Can you have food in your room?

Does the home organise any outings?

Life in the home Is the home adapted to suit your needs? Can you bring your own furniture? Are there enough plug sockets in the rooms?

Are there restrictions on going out?

Is there public transport nearby?

Does the home provide any transport? Can you make/receive calls privately? Can you decide when to get up and go to bed?

Does the home allow pets?

Does the home use Digital Care Planning accessible to families?

Is there a choice of food at mealtimes? Is alcohol available/allowed if you want it?

Can visitors join you for meals?

Fees Do your fees cover all of the services and activities?

Are fees likely to change regularly?

Is the notice period for cancellation of the contract reasonable?

Could you have a trial period?

Can you keep your room if you go into hospital?

Can you handle your own money?

*See page 48.

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Care homes and dementia A good care home will follow the concept of a person-centred approach to care for people with dementia. This means that the unique qualities and interests of each individual will be identified, understood and accounted for in any care planning.

Design and technology The design of a care home specialising in dementia is ideally based on small group living, preferably with accommodation on one level and with opportunities to go in and out of the building within a safe environment.

The person with dementia will have an assessment and an ongoing personalised care plan, agreed across health and social care. This should identify a named care co-ordinator and address their individual needs.

Plenty of natural light and an easy way of finding oneâ€™s way around the building and grounds can help to minimise disorientation.

They must also have the opportunity to discuss and make decisions, together with their carers, about the use of advance statements, advance decisions to refuse treatment, Lasting Powers of Attorney and Preferred Priorities for Care. For more information on these, see pages 47 and 37 respectively.

Staff training Dementia-specific training is essential to ensure that care home staff understand how best to support and care for people with dementia. Ask if the home has a Dementia Champion and if the home does not have a specific Dementia Lead, ask whether they have the necessary experience to support someone to live well with dementia.

It is important that care and support options are tailored to the needs of the individual. Make sure staff know the person you care for by providing life story books, telling staff about their likes and dislikes and providing belongings that bring comfort and have meaning for them. Within the home, much is down to the attitude and skills of the manager and the staff. Do they provide an environment that enables a person with dementia to exercise choice and personal preferences even in the later stages of the condition? Who is the person in charge of championing dementia care best practice in the home? Further questions to consider are included in the residential dementia care checklist on page 42.

Tell us what you think

What have you found useful? What could we do better? Share your feedback â€“ take our five minute survey

www.carechoices.co.uk/reader-survey Visit www.carechoices.co.uk for further assistance with your search for care

Residential dementia care checklist

Home 1

Fees per week £ £ £

Home 2 Home 3

Quality rating*

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 40. You can download and print this checklist at www.carechoices.co.uk/checklists

Design

Health

Are there clear signs throughout the home?

Can residents get help with eating and drinking?

Has the home been designed or adapted for people with dementia?

How often does the home review residents’ medication?

Are the home and grounds secure?

Are there prompts outside the residents’ rooms to help people identify their own? Is the décor familiar to your loved one?

Choices Do residents get choice in terms of what they wear each day?

Does the home offer help if a resident needs assistance taking medication? Do GPs visit the home regularly?

Staff Are staff trained to identify when a resident might be unwell?

Are residents encouraged to be independent? Can residents decide what to do each day?

Can residents have a say in the décor of their room?

Are staff trained to spot when someone needs to go to the toilet? Do the staff have any dementia specific training/experience? Will your loved one have a member of staff specifically responsible for their care?

Approach to care

Activities Are residents able to join in with household tasks like folding washing?

Are there activities on each day?

Can residents walk around outside on their own?

Are residents sitting in front of the TV or are they active and engaged?

Are there rummage boxes around?

Does the home follow a specific approach to dementia therapy, for example, validation therapy?

Will the home keep you informed about changes to your loved one’s care? Does the home have a specific approach to end of life care?

Does the home keep up to date with best practice in dementia care?

*See page 48.

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Paying for care When a local authority provides or arranges services for you, you may be asked to contribute towards the

cost of care at home or in a care home, depending on your personal circumstances.

Financial assessment To determine whether or not you will need to contribute towards the cost of your support, your local council will conduct a financial assessment. This will look at your capital, savings and income. Most people are likely to have to contribute something towards the cost of their care. The value of your home is included as part of your capital in this assessment if you are moving into residential care, except in limited circumstances. It is not included if you are receiving care in your own home. If you choose not to have a financial assessment, you will be responsible for paying the full cost of your care and support. If you have capital and savings of less than £14,250, you may be asked to contribute part of your income and the local authority may meet the shortfall. If you have capital and savings between £14,250 and £23,250, you are likely to have to contribute towards the cost of your care. You may need to contribute part of your income, and a sliding scale operates whereby you contribute £1 for each £250 you have in

capital and savings above the lower figure. If your capital and savings amount to more than £23,250, you will likely have to pay the full cost of your care yourself. However, you are still entitled to an assessment of your needs by your local council and you may be able to get some support with funding your care, see page 44. These figures may change during the lifetime of this Directory. If you are eligible for support from your local council and you are moving into a care home or care home with nursing, you will be given a choice of homes that charge the amount your local council would usually pay for someone with your needs. If the home you choose charges a fee in excess of the local authority’s funding limit, you will need to find someone else to meet the additional amount. This is often referred to as a ‘third party payment’ or ‘top-up’ (explained further on page 45).

Running out of money If your capital and savings are likely to reduce to £23,250 through payment of care home fees, you must let your local council know well in advance. It must undertake an assessment of your circumstances before deciding if it will make a contribution.

Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies that may be able to help. It is important to seek independent financial and legal advice before committing yourself to anything. See page 45 for more information.

If you become eligible for council support with funding your care, and the home you are living in charges more than your local council’s fee levels, you must find someone to help pay the difference. This is known as a ‘top-up’ or ‘third party payment’, see page 45 for more information. If funds for a top-up are not available, you will need to find accommodation which can meet your needs at the local authority fee level. Visit www.carechoices.co.uk for further assistance with your search for care

Non-means-tested support Some support may be available to you without your local council needing to look into your finances. Benefits Attendance Allowance and Personal Independence Payments are non-means-tested, non-taxable benefits from the Department for Work and Pensions. There are different rates depending on the level of your needs. Everyone who needs care should consider claiming these benefits, however, they will not be paid if you are, or become, a permanent resident in a care home. If you are entitled to the mobility component of Personal Independence Payment, this payment will not stop once you move into a care home and is not included in your financial assessment. You may also want to consider applying for Universal Credit (if you are under pension age) or Pension Credit (if you are over pension age).

NHS Continuing Healthcare NHS Continuing Healthcare is fully funded care and support, provided and paid for by the NHS. To be eligible, your needs must be primarily health-related and are likely to be severe. If you are eligible for NHS Continuing Healthcare, you can receive the services in any setting, including your own home or in a care home. The NHS will pay if you need healthcare from a community nurse or a therapist as well as personal care to help you at home. Many people are not aware of NHS Continuing Healthcare so consider asking your GP, care manager, hospital staff or people co-ordinating your care for more information. Getting NHS Continuing Healthcare can be a difficult process as the criteria are strict, though there are companies that specialise in the process. Beacon Gives free and impartial advice on NHS Continuing Healthcare. Tel: 0345 548 0300 â€˘ Web: www.beaconchc.co.uk

Self-funding your care Paying for care can be an expensive and long-term commitment, so it is strongly recommended that you seek specialist information and advice before entering into any arrangements.

former home during your lifetime. Any fees paid by your local council will be charged against the value of your home and must be repaid once the house is sold or from your estate.

It is important that you seek specialist advice from appropriately qualified and regulated financial advisers, see page 45 for suggested contacts.

Interest is payable throughout the period of the loan. There is also an annual maintenance fee and a one-off fee to join the scheme which covers all legal and administrative costs for the lifetime of the loan.

Twelve-week property disregard If your former home is included in your financial assessment but your other capital and savings are less than ÂŁ23,250, and your income is not enough to meet your care home fees, your local council may share the cost of the first 12 weeks of permanent care, provided it agrees that care is needed. Deferred Payment Agreements After the twelve-week property disregard period, you may be offered a Deferred Payment Agreement. This allows you to delay selling your

Your local council may limit the amount of the loan, depending on the equity in your property. NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care, you may be entitled to a non-meanstested Registered Nursing Care Contribution (sometimes referred to as Funded Nursing Care) towards the cost of your nursing care. This is paid directly to the home.

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Third party payments If you are eligible for council support, you will be offered a choice of homes that meet your local authority’s funding rates. If you decide to live in a more expensive home and someone is able to make an additional payment for you, they will have to pay the local authority the difference between its rate and the amount the home charges. This additional payment is called a ‘top-up’ or ‘third party payment’. You are not allowed to make this additional payment yourself, except in limited circumstances, so the responsibility usually falls to a family member, friend or charity. Before anyone agrees to pay your top-up, they should be aware that the amount may increase, usually once a year, and they need to be confident that they can sustain the payments for as long as they are required. They will need to sign a contract with your local

council to confirm that they are able to do this. If the additional payments stop being paid for any reason, then you should seek help and advice from your local council. You may have to move to a cheaper home within the local authority’s funding levels. If you are already resident in a care home, and no topup was required at the time you became a resident, the home may seek to introduce one at a later date, which would need to be agreed first with the local authority. This may happen if a change to your arrangements is made at your request or with your agreement, for example you move to a nicer room. It is important to note that councils have a duty to offer you a place at a home that accepts their funding rates. If no such place is available, a top-up should not be charged.

Seeking financial advice Planning for your future care and support needs can be complicated and funding care can be expensive. Professional advice may be helpful in enabling you (and your family) to identify the most suitable and cost-effective solution. Everyone is encouraged to seek unbiased, expert advice from independent financial advisers to help work out how to pay for long-term care. Independent financial advisers are regulated by the Financial Conduct Authority (FCA) and must take shared responsibility for the suitability of any product they recommend.

information and want to see what sort of options are available. Age UK Tel: 0800 055 6112 Web: www.ageuk.org.uk/moneymatters Citizens Advice Web: www.citizensadvice.org.uk Money Advice Service Tel: 0800 138 7777 Web: www.moneyadviceservice.org.uk

Unlike advisers who are tied to particular providers, specialist care-fees advisers can offer advice on products from across the whole market. A list of independent financial advisers who are accredited by the Society of Later Life Advisers can be found at www.societyoflaterlifeadvisers.co.uk or you can call 0333 202 0454. There is also a number of organisations that will provide free advice about funding care and support. These are a good place to start if you are looking for Visit www.carechoices.co.uk for further assistance with your search for care

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Important information Finding care in your area Looking for care in your area? Want to know the quality rating of providers you’re considering? Care Choices, publisher of this Directory, has a website providing comprehensive details of care providers as well as essential information. You can search by postcode, county or region for care homes, care homes with nursing and home care providers that meet your needs across the country. Your search can be refined by the type of care you are looking for and the results can be sent to you by

email. They can also be saved and emailed to others. The website includes detailed information for each care provider, including the address, phone number and the service’s latest CQC inspection report and rating (see page 48), indicating the quality of care provided. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Recite Me’ function. Visit www.carechoices.co.uk

How solicitors can help A solicitor can give you impartial advice about wills, gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPAs) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. An LPA is only valid once registered with the Office of the Public Guardian. It allows a person of your choice to make decisions on your behalf at a time when you may be unable. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs and should they not have an LPA. The Court procedure is presently very slow, and the fees are quite expensive so preparing an LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.

An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’, setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of timescales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. Citizens Advice offers an advice service and may be able to recommend solicitors in your area.

Comments, compliments and complaints You have the right to make comments, compliments or complaints about any care or support services

you receive. You should feel free to make comments and suggestions about possible improvements to

Visit www.carechoices.co.uk for further assistance with your search for care

your surroundings and the services provided. If you want to make a complaint, you should feel able to complain about any aspect of your support which affects your happiness or comfort. This might be anything from the way you are treated by staff to the quality of the food you are served. Making a complaint should not be made difficult for you and should not affect the standard of care that you receive whether in your own home or in a care home or care home with nursing. Care services are required under national essential standards of quality and safety to have a simple and easy to use complaints procedure. If you are concerned about the care that you, a friend or a relative are receiving, it makes sense to speak to the manager of the service about your concerns before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made.

If you have a complaint about a breach of regulations, contact your local office of the Care Quality Commission (see below for more information about the CQC). If your local authority has arranged and funded a place for you in a care home or has contributed to a home care service, another option is to speak to your social care department. In Buckinghamshire, call 01296 387844 or write to Compliments and Complaints Team, Buckinghamshire County Council, County Hall, Aylesbury HP20 1UA. For residents in Milton Keynes, call 01908 691691 or email customerservices@milton-keynes.gov.uk If you have been unable to resolve your complaint, you can contact the Local Government and Social Care Ombudsman on 0300 061 0614 and ask them to assist you. The Local Government and Social Care Ombudsman looks at complaints about councils and some other authorities and organisations, including Adult Social Care providers (such as care homes and home care providers). It’s a free service and its job is to investigate complaints in a fair and independent way.

Inspecting and regulating care services Health and social care services must be registered to show that they meet a set of standards. The Care Quality Commission (CQC) is the independent regulator of health and social care in England. It registers care providers and inspects and rates services. When things go wrong, the CQC can also take action to protect people who use services. After an inspection of a care home or home care agency, the CQC publishes a report of what it found. The report looks at how well the service meets the CQC’s five key questions: Is the service safe? Effective? Caring? Responsive to people’s needs? Well-led? Each care home and home care agency will get an overall rating of outstanding, good, requires improvement or inadequate. It will also get ratings for each key question. The ratings mean you can

easily see where a service is performing well, and where it needs to improve. It’s always a good idea to check inspection reports and ratings when choosing a care service. You can find reports and ratings on the CQC’s website (www.cqc.org.uk). Care providers must also display their latest rating at their premises and on their website. You can also tell the CQC about your experiences of care – good or bad. It can use your information to see where it should inspect next, and what to look out for when it does. If you want to share your experience of care, visit www.cqc.org.uk/share Tel: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk Write to: The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

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Out-of-county care You can choose a care home outside your home county. You may want to be closer to friends, family members or you may want to relocate to another part of the country. If your care home place is state-funded, speak to the local authority about who is responsible for your care fees, especially if you choose a care home in another region. Any home you choose must be suitable for your assessed needs and comply with

the paying authority’s terms and conditions. You should seek further advice before making your decision. For help finding care providers in Buckinghamshire, Milton Keynes and other regions, visit this Directory’s website at www.carechoices.co.uk to search for care that meets your requirements.

Protecting vulnerable adults Vulnerable adults may experience abuse, neglect and worse. A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves or protect themselves from harm or being exploited. What is adult abuse? Abuse is mistreatment that violates a person’s human and civil rights. The abuse can vary from treating someone with disrespect in a way which significantly affects the person’s quality of life, to causing actual physical suffering. It can happen anywhere – at home, in a care home or a care home with nursing, a hospital, in the workplace, at a day centre or educational establishment, in supported housing or in the street. Forms of abuse could be physical, sexual, psychological, emotional or financial. It could also cover the issues of modern slavery, self-neglect and institutional abuse – where the abuse affects more than one person within an organisation and is not addressed by the service’s management. Who might be causing the abuse? The person who is responsible for the abuse may be known to the person abused and could be: • a care worker or volunteer; • a health worker, social care or other worker; • a relative, friend or neighbour; • another resident or service user; • an occasional visitor or someone who is providing a service; or

• someone who deliberately exploits vulnerable people. If you think someone is being abused, call the Safeguarding Adults Team in Buckinghamshire on 0800 137 915, or on 01908 253772 in Milton Keynes. Your concerns will be taken seriously and will receive prompt attention, advice and support. In Buckinghamshire, the Safeguarding Adults Team is available from 9.00am to 5.30pm, Monday to Thursday; and 9.00am to 5.00pm on Friday. In Milton Keynes, the Safeguarding Adults Team is available from 8.30am to 5.00pm, Monday to Friday. Outside these hours: • call the Emergency Duty team in Buckinghamshire on 0800 999 7677, or on 01908 725005 in Milton Keynes; • leave a message on the answerphone; or • call the police on 101, or 999 if it is an emergency. If the abuse is also a crime such as assault, racial harassment, rape or theft you should involve the police to prevent someone else from being abused. If the police are involved Adult Social Care will work with them and with you to provide support. If you are worried about contacting the police you can contact Adult Social Care in Buckinghamshire on 0800 137 915, or on 01908 253772 in Milton Keynes to talk things over first. If immediate action is needed dial 999. 

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 You can also: • contact the Care Quality Commission (CQC) on 03000 616161 if the vulnerable adult is living in a registered care home, care home with nursing or receiving home care services; or

Care home owners, home care agencies and employment agencies that supply care workers are required to request checks as part of a range of pre-employment checks, including disclosures from the DBS. Care providers and suppliers of care workers are also required to refer workers to the DBS where, in their view, the individual has been guilty of misconduct that harmed or placed at risk of harm, a vulnerable adult. People who know they are confirmed on the list but seek employment in care positions will face criminal charges including possible imprisonment. It is also an offence for an employer or voluntary organisation to knowingly employ a barred person in a regulated activity role.

• let a public service professional, such as a social worker, community nurse, GP, probation officer or district nurse know your concerns. They have responsibilities under the county’s adult protection procedure and can advise you about what to do next. The Disclosure and Barring Service (DBS) There is a system for checking all those intending to work or working with children and vulnerable adults. The DBS combines the criminal records checking and barring functions to prevent unsuitable people working with children or vulnerable adults. For more information, visit www.gov.uk/dbs

Residential care in Buckinghamshire and Milton Keynes Home care providers can be found on page 23.

Olney

Buckinghamshire 52 Milton Keynes

Newport Pagnell

Milton Keynes Buckingham Winslow

AYLESBURY VALE DISTRICT

Waddesdon Sherston

Aylesbury Oakley

Milton Keynes

Tring Princes Risborough

Buckingham

CHILTERN DISTRICT

Stokenchurch WYCOMBE DISTRICT

Amersham

High Wycombe Marlow

ycombe

High W

Great Missenden

Beaconsfield Gerrards Cross SOUTH BUCKS DISTRICT

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Buckinghamshire care homes

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Abbeyfield Haddenham Society Ltd Stonehill House, 106 Churchway, Haddenham, Aylesbury HP17 8DT Tel: 01844 290028 Alde House Church Road, Penn HP10 8NX Tel: 01494 813365

Alpha Community Care Green Tiles, 5 Green Lane, Stokenchurch, High Wycombe HP14 3TU Tel: 01494 482229 Ashley Drive 4 Ashley Drive, Tylers Green, High Wycombe HP10 8BQ Tel: 01442 292300

Bury Lodge Care Home Penn Road, Knotty Green, Beaconsfield HP9 2TN Tel: 01494 730472

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Bartletts Residential Home Peverel Court, Portway Road, Stone, Aylesbury HP17 8RP Tel: 01296 747000

Belgrave Lodge 61 Belgrave Road, Aylesbury HP19 9HP Tel: 01296 619525

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Austenwood Nursing Home 29 North Park, Chalfont St Peter, Gerrards Cross SL9 8JA Tel: 01753 890134 Advert page 52

Beech Tree House 65 Beech Tree Road, Holmer Green, High Wycombe HP15 6UR Tel: 0203 195 3561

Buckingham Lodge Culpepper Close, Aylesbury HP19 9DU Tel: 0808 102 4329 Advert page 38 OP D PD SI YA

Cheriton Care Home 9 Stubbs Wood, Chesham Bois, Amersham HP6 6EY Tel: 01494 726829

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Cherries, The Heath End Road, Flackwell Heath, High Wycombe HP10 9DY Tel: 01628 530657

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Birchwood Fullers Close, Chesham HP5 1DP Tel: 01494 794112

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Bradbury House Abbeyfield Beaconsfield Society, Windsor End, Beaconsfield HP9 2JW OP SI Tel: 01494 671780 OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health

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Buckinghamshire care homes continued Cherry Garth Orchard Way, Holmer Green HP15 6RF Tel: 01494 711681 Advert inside front cover OP D Cherry Tree House Residential Home 49 Dobbins Lane, Wendover, Aylesbury HP22 6DH OP PD Tel: 01296 623350 Advert page 52 Chesham Bois Manor Amersham Road, Chesham HP5 1NE Tel: 01494 783194

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Chestnuts, The Lavric Road, Aylesbury HP21 8JN Tel: 01296 414980 Advert page 56

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Chiltern House – Care Home Physical Disabilities 82 Packhorse Road, Gerrards Cross SL9 8JT OP PD YA Tel: 01753 480950 Chiltern View Oving Road, Whitchurch, Aylesbury HP22 4ER LDA YA Tel: 01296 641146 Chilterns Manor Northern Heights, Bourne End SL8 5LE Tel: 01628 528676

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Cotswold Cottage Grange Road, Hazlemere, High Wycombe HP15 7QZ Advert inside front cover D PD LDA SI YA Tel: 01494 527642 Croft Cottage 17 Rickmansworth Lane, Chalfont St Peter, Gerrards Cross SL9 0JY PD LDA YA Tel: 01494 601323 Croft, The The Penningtons, Chestnut Lane, Amersham HP6 6EJ Tel: 01494 732500 Advert page 56

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Crossings, The 108a Aylesbury Road, Wendover, Aylesbury HP22 6LX OP D PD LDA SI YA Tel: 01296 625928

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Culwood House 130 Lye Green Road, Chesham HP5 3NH Tel: 01494 771012

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Drayton Road 14 Drayton Road, Newton Longville, Milton Keynes MK17 0BJ OP D PD LDA SI YA Tel: 01908 649592 Farnham Common House Beaconsfield Road, Farnham Common SL2 3HU Tel: 01753 669900 Advert inside front cover OP D Fremantle Trust, The – Buckingham Road 199 Buckingham Road, Aylesbury HP19 9QF Advert inside front cover D PD LDA SI YA Tel: 01296 437469 Gables, The 49 Moreland Drive, Gerrards Cross SL9 8BD Advert inside front cover D PD LDA SI YA Tel: 01753 890399 Greene House Chesham Lane, Chalfont St Peter, Gerrards Cross SL9 0RJ Tel: 01494 601374

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Heathcotes Wendover House 137 Wendover Road, Stoke Mandeville, Aylesbury HP22 5TF Tel: 01296 612598 Holmers House Holmers Farm Way, Cressex Road, High Wycombe HP12 4PU Tel: 01494 769560 Advert page 56

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Hughenden Road, 215 High Wycombe HP13 5PG Tel: 07771 373240

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Buckinghamshire care homes continued Keep Hill Residential Home 17 Keep Hill Drive, High Wycombe HP11 1DU Tel: 01494 528627 Kent House 1 Haslerig Close, Aylesbury HP21 9PH Tel: 01296 330101 Kingfishers Nursing Home Fieldhead Gardens, Bourne End SL8 5RA Tel: 01628 520020 Advert page 52

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Lindens Care Home, The Stoke House, Stoke Road, Stoke Hammond MK17 9BN Tel: 01908 371705 Litslade Farm 2 Bletchley Road, Newton Longville MK17 0AD Tel: 01908 648143

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Michollâ€™s House Chesham Lane, Chalfont St Peter, Gerrards Cross SL9 0RJ Tel: 01494 601374

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Little Oaks Residential Home Daws Lea, High Wycombe HP11 1QG Tel: 01494 446878 Magnolia Wexham Park Lane, Wexham, Slough SL3 6LX Tel: 01753 578509

Meadowside Residential Care Home 202 Little Marlow Road, Marlow SL7 1HX Tel: 01628 898068

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Maria Residential Home Silver Birches, Kendalls Close, High Wycombe HP13 7NJ Tel: 01494 530042 Maybank Residential Care Home 43 Slough Road, Iver Heath SL0 0DW Tel: 01753 653636

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Oakmead 19 World Ends Lane, Weston Turville, Aylesbury HP22 5SA OP D PD LDA SI YA Tel: 01296 615364 Old Barn Close 5 Old Barn Close, Gawcott, Buckingham MK18 4JH Tel: 01280 824799

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Old Barn Close, 4 Gawcott, Buckingham MK18 4JH Tel: 01280 821006

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Old School House Thame Road, Longwick, Princes Risborough HP27 9SF Tel: 01844 343620

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YOUR LOCAL CARE HOMES IN BUCKINGHAMSHIRE www.heritagecare.co.uk Providing 24 hour residential care, support and respite for older people including those living with dementia. Keeping those you love nearby in... Amersham: 01494 732500 The Croft The Penningtons, Chestnut Lane, Amersham. HP6 6EJ

High Wycombe: 01494 769560 Holmers House Holmers Farm Way, Cressex Road, High Wycombe. HP12 4PU

Aylesbury: 01296 414980 The Chestnuts Lavric Road, Aylesbury. HP21 8JN

Winslow: 01296 711400 Swan House High Street, Winslow. MK18 3DR

“ Thank you so much for the care and kindness. We really appreciate all you have done. ” “ All the staff showed such

care and kindness both to mum and the family. ”

Hazlemere: 01494 767800 Hazlemere Lodge Barn Lane, Hazlemere. HP15 7BQ

Call us to find out more or to arrange a visit. Our professional and friendly care home teams look forward to meeting you. OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands general.enquiries@heritagecare.co.uk Heritage Care is a Registered UK Charity and Company Limited by Guarantee in England & Wales. Registered Charity Number: 1135353. | Company Registration

Number: 07211819 Registered and licensed by the Care Quality Commission (Provider ID: 1-102643235). Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are a 56

Buckinghamshire care homes continued Penley Grange Marlow Road, Stokenchurch HP14 3UW Tel: 01494 483119

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Penley View Marlow Road, Stokenchurch, High Wycombe HP14 3UW OP D PD LDA MH SI YA Tel: 07808 781314 Pennefather Court Croft Road, Aylesbury HP21 7RA Tel: 01296 484810

Pratt House Quill Hall Lane, Amersham HP6 6LU Tel: 01494 722940

Rayners Residential Care Home Weedon Hill, Hyde Heath, Amersham HP6 5UH OP D Tel: 01494 773606 Advert page 60 Reach Bierton Road 22 Bierton Road, Aylesbury HP20 1EJ OP PD LDA MH SI YA AD Tel: 01296 429586 Reach Ivy Cottage 1 Bierton Road, Aylesbury HP20 1EE OP PD LDA MH SI YA AD Tel: 01296 434646 Reach Sistine Manor Sistine Manor, Stoke Green, Stoke Poges SL2 4HN LDA Tel: 01753 531869 Reach Vale Road Chesham 17 Vale Road, Chesham HP5 3HH Tel: 01494 793185

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Reach Wendover Road 46 Wendover Road, Aylesbury HP21 9LB Tel: 01296 394926

OP LDA

Russell House Chesham Lane, Chalfont St Peter, Gerrards Cross SL9 0RJ Tel: 01494 601374

PD LDA YA

Ryeview Manor Care Home Keep Hill Road, High Wycombe HP11 1DW Tel: 01494 761586 Seeleys House Short Breaks Centre Seeleys House, Campbell Drive, Beaconsfield HP9 1TF Tel: 01494 475340

OP D YA

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Shaftesbury Court (High Street) High Street, Winslow MK18 3HA Tel: 01296 714858

LDA YA

Sir Aubrey Ward House Prospect Road, Marlow SL7 2PJ Tel: 01628 890150 Advert inside front cover OP D Southernwood 148 Plantation Road, Amersham HP6 6JG Tel: 01494 721607

LDA

St Leonards Care Home 86 Wendover Road, Aylesbury HP21 9NJ Tel: 01296 337765 Sunnybrook Close 6 Sunnybrook Close, Aston Clinton, Aylesbury HP22 5ER Tel: 01296 630038

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Sunrise of Beaconsfield 30-34 Station Road, Beaconsfield HP9 1AB Tel: 01494 739602

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Rock House Residential Care Home Austenwood Lane, Chalfont St Peter SL9 9DF OP D MH Tel: 01753 882194

Swan House High Street, Winslow MK18 3DR Tel: 01296 711400 Advert page 56

Rushymead Residential Care Home Tower Road, Coleshill, Amersham HP7 0LA Tel: 01494 727738

Swarthmore Housing Society Ltd 31 Marsham Lane, Gerrards Cross SL9 8HB Tel: 01753 885663

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Visit www.carechoices.co.uk for further assistance with your search for care

WOODLANDS PARK CARE CENTRE Grace manor gillingham GREAT MISSENDEN, BUCKS 24-Hour Residential Care Aged 45 & over, Respite Care. Specialists in Dementia Care.

A wonderfully warm vibrant home, Located two miles fromand the beautiful located extensive landscaped village of in Great Missenden, in grounds situated two miles from the extensive and exquisite grounds, beautiful village of great Missenden.

• 24 24hour hourresidential residential care • care

considerate attention our dedicatedand with Here in a friendly atmosphere the help of our dedicated staff, we provide a caring environment that We provide 24 hour residential makes all our residents feelcare not just and caterbut for clients with dementia, special very much at home. Visitors areneeds always specialised andwelcome respite care.and contact with families and friends is Although a restful place there’s encouraged. no shortage of activities. Live Although thisisisoften a restful place, there is entertainment the order of the no shortage of activities. Live day and many of our activities take entertainment is often the order of the place in one our many lounges or in day and inof summer many of our the grounds during the summer. Many activities take place in the gardens. There is a choice of our bedrooms areof enattractive suite and lounges and most of our bedrooms overlook our wonderful gardens.are en suite.

•admission admission

• • Dementia Dementiacare care • 45+ • Female/male Female/male 45+ • •Crisis Crisisintervention/emergency intervention/emergency

• Non Nonplanned planned assessments • assessments • care • End Endofoflife/continuing life/continuing care • • Nutritional Nutritionalmeals meals • staff/ GPGP visitsvisits • Highly Highlytrained trained staff/ • rooms • Single/companion Single/companion rooms • • Daily Dailyactivities/entertainment activities/entertainment • • Resident Residenthairdressing hairdressing • Exquisite grounds and gardens

• Exquisite grounds and gardens

• En suite facilities

• Excellent parking

• Respite care

Please visit us to see just why our clients and their families are so happy to be cared for by us.

WOODLANDS PARK CENTRE OP Older people (65+) D Dementia PDCARE Physical disability LDA Learning disability, autism Service Aylesbury Road,YA Great Missenden, Buckinghamshire HP16 9LS or drugs SI Sensory impairment Younger adults AD People who misuse alcohol User Bands MH Mental health Call 01494 862 535 or email sally.hogg@foresthc.com

Calls charged at a maximum of 4p per minute from UK land lines. Mobile charges vary.

www.foresthc.com

Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are a

Buckinghamshire care homes continued Totteridge House 310 Totteridge Road, High Wycombe HP13 7LW PD LDA MH SI YA Tel: 01494 744360 Trinity Court, 4 Ardenham Lane, Bicester Road, Aylesbury HP19 8AB Tel: 01296 486444 Turning Point – Follybridge House Bulbourne Road, Tring HP23 5QG Tel: 01442 828285

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Wendover Road 87 Wendover Road, Stoke Mandeville, Aylesbury HP22 5TD OP PD LDA YA Tel: 01296 615403 Whincup Care Ltd 6 Whincup Close, High Wycombe HP11 1TD OP PD LDA MH SI YA Tel: 01494 530881 White Hill House Residential Care Home 128 White Hill, Chesham HP5 1AR OP D SI YA Tel: 01494 782992

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White Leaf Support Ltd 8 and 10 Priory Avenue, High Wycombe HP13 6SH Tel: 01494 452676

LDA YA

White Plains Care Home Tilehouse Lane, Denham UB9 5DE Tel: 01895 832190

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Willow, The 110 Chartridge Lane, Chesham HP5 2RG Tel: 01494 773451

Windsor Lodge Care Home Windsor Road, Gerrards Cross SL9 8SS Tel: 01753 662342 Advert below

Woodlands Park Care Centre Aylesbury Road, Great Missenden HP16 9LS Tel: 01494 862535 Advert page 58 OP D PD MH SI See the checklist on page 40 for suggestions of useful questions to ask when looking at care homes.

Windsor Lodge Care Home Providing quality personalised care in a safe and friendly environment

Windsor Lodge is a care home for the elderly set

The home has an excellent reputation for providing

in 10 acres of idyllic landscaped gardens in South

consistently high quality care for our residents and

Buckinghamshire. It is conveniently located near Gerrards

we are proud to have been rated ‘Outstanding’ by

Cross, making it easy to reach from the M25 and M40. We

CQC in our latest inspection.

pride ourselves on providing our residents with a "home from home" environment which is tailored to their

Windsor Lodge employs a dedicated team of

specific needs and requirements. Our independent home

permanent staff who work closely with residents

has eight rooms which enable us to focus on the needs of

to ensure a continually high standard of

each resident.

individualised care.

Windsor Lodge Care Home Windsor Road, Gerrards Cross, Buckinghamshire SL9 8SS

Telephone: 01753 662342 Email: info@wlch.co.uk Website: www.wlch.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

Live Well in Our Care in Buckinghamshire Avondale Care Home Gatehouse Road, Aylesbury Buckinghamshire HP19 8EH Tel 01296 438037 Chiltern Grange Care Home Ibstone Road, Stokenchurch Buckinghamshire HP14 3GG Tel 01494 480205 Woodland Manor Care Home Micholls Avenue, Chalfont St Peter Buckinghamshire SL9 0EB Tel 01494 917677

CALL TO BOOK A VISIT OR FIND OUT MORE AT PORTHAVEN.CO.UK NURSING • RESIDENTIAL • DEMENTIA • RESPITE

Celebrating Life Our homes are more than care homes. They’re family homes. Friendly homes. Homes that provide tailored care, beautiful environments and choice in every meal or activity. Visit our homes in Buckinghamshire anytime for advice, or go to www.barchester.com for more information. Ashby House Milton Keynes, MK6 5LS 01908 824 932

Chalfont Lodge Shelburne Lodge Chalfont St. Peter, SL9 0QQ High Wycombe, HP11 2LJ 01753 468 147 01494 840 343

Residential care • Nursing care • Dementia care Respite breaks • En-suite bedrooms • Delicious meals Daily activities • Landscaped gardens • Wi-Fi • Hairdressing salon

Weedon Hill, Hyde Heath, Amersham HP6 5UH Tel: 01494

773606

Email: admin@careatrayners.co.uk

www.careatrayners.co.uk

Rayners, the first purpose built Residential Home for the elderly in South Buckinghamshire was opened in June 1990, designed specifically to provide the elderly with a level of care and comfort that is unsurpassed. In addition to the high level of care provided we are able to offer ‘extra care’, in the event of a resident becoming more dependant. This degree of care is not usually available in residential homes and gives the resident and their relatives alike confidence and peace of mind. Rayners also has the ability to accommodate respite or short stay residents, subject to suite availability. Rayners who is still family owned and managed is also proud to offer luxurious ‘Assisted Living Apartments’ at Maple Tree House, situated on the same site as Rayners Residential Home.

Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are a

Buckinghamshire care homes with nursing Austenwood Nursing Home 29 North Park, Chalfont St Peter, Gerrards Cross SL9 8JA Tel: 01753 890134 Advert page 52

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Avondale Care Home Gatehouse Road, Aylesbury HP19 8EH Tel: 01296 438037 Advert page 60

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Brendoncare Chiltern View St Johns Drive, Stone, Aylesbury HP17 8PP Tel: 01296 747463

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Brook House 28 The Green, Wooburn Green HP10 0EJ Tel: 01628 528228 Buckingham House Oxford Road, Gerrards Cross SL9 7DP Tel: 01753 468200 Burnham Lodge Parliament Lane, Burnham SL1 8NU Tel: 01628 667345 Byron House Care Home 141-143 Wendover Road, Aylesbury HP21 9LP Tel: 01296 737530 Advert page 64

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Catherine Court Cressex Road, High Wycombe HP12 4QF OP D PD LDA MH Tel: 01494 524850

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Cherry Tree Nursing Home Bledlow Road, Saunderton, Princes Risborough HP27 9NG Tel: 0808 169 1375 Advert page 63 Chesham Leys Cameron Road, Chesham HP5 3BP Tel: 01494 782841

Advert inside front cover OP D

Chiltern Grange Care Home Ibstone Road, High Wycombe HP14 3GG Tel: 01494 480205 Advert page 60

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Chilton House Chilton, Aylesbury HP18 9LR Tel: 01844 265200

Cliveden Manor 210 Little Marlow Road, Marlow SL7 1HX Tel: 01628 401100

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Denham Manor Halings Lane, Denham, Uxbridge UB9 5DQ Tel: 01895 834470

OP D

Fremantle Court Risborough Road, Stoke Mandeville, Aylesbury HP22 5XL Advert inside front cover OP D Tel: 01296 615278

Chalfont Lodge Denham Lane, Chalfont St Peter SL9 0QQ OP D PD YA Tel: 01753 468147 Advert page 60

Gables Nursing Home, The 123 Wendover Road, Aylesbury HP21 9LW Tel: 01296 423077

Chandos Lodge Nursing Home Blackpond Lane, Farnham Common, Slough SL2 3ED Tel: 01753 643224

Gracewell of High Wycombe The Row, Lane End, High Wycombe HP14 3JS Tel: 01494 292722 Advert page 62

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Gracewell of Maids Moreton Church Street, Maids Moreton, Buckingham MK18 1QF Tel: 01280 736182 Advert page 62

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Cherry Tree House Residential Home 49 Dobbins Lane, Wendover, Aylesbury HP22 6DH Tel: 01296 623350 Advert page 52

OP PD LDA

Visit www.carechoices.co.uk for further assistance with your search for care

Advertisers are highlighted

Residential, Nursing & Dementia Care

At Gracewell Healthcare we go out of our way to ensure that our modern, purpose-built home is full of life and activity. A place that our residents love to call home. • • • • •

Highly trained and compassionate team Choice of stylish, furnished en-suite rooms Homely lounges and sociable dining rooms Wheelchair friendly garden Freshly prepared, balanced and nutritious meals

• Range of daily activities • Café for residents and their loved ones • Cinema room • 24 hour on-site care • Accessible location close to amenities

10 August 2018

7 March 2017

Gracewell of High Wycombe (Lane End)

Gracewell of Maids Moreton

Call 01494 292722 or email highwycombe.haa@gracewell.co.uk

Call 01280 736182 or email maidsmoreton.haa@gracewell.co.uk

The Row, High Wycombe, Bucks HP14 3JS

Church Street, Maids Moreton, Buckingham MK18 1QF

GracewellHighWycombe.co.uk

GracewellMaidsMoreton.co.uk

Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are a

A personal approach to caring for your loved one A lovely home in beautiful grounds offering the very best in nursing and residential care. Please give us a call on 0808 1691375 or call in to see us at Bledlow Road, Saunderton Princes Risborough Buckinghamshire HP27 9NG www.chilterncare.co.uk

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Search for care in your area www.carechoices.co.uk With so many providers to choose from, where do you start?

• Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests

Visit www.carechoices.co.uk for further assistance with your search for care

Life is to be loved. Residential Care | Nursing Care | Dementia Care | Respite Care | Palliative Care

Our Locations Byron House Care Home T: 01296 737530

141-143 Wendover Road, Aylesbury, HP21 9LP

All ratings correct as of July 2019

Hampden Hall Care Centre T: 01296 616600

Tamarisk Way, Weston Turville, Aylesbury, HP22 5ZB

All ratings correct as of July 2019

“Excellent care…I have been a resident for 11 years and do not want to go anywhere else.”

Award-winning care. OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service 0800 994 MH 9041, or email Mental health enquiries@westgatehc.co.uk SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands

www.westgatehc.co.uk Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are a

Buckinghamshire care homes with nursing continued Hamilton House Care Home West Street, Buckingham MK18 1HL Tel: 01280 813414

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Kingfishers Nursing Home Fieldhead Gardens, Bourne End SL8 5RA Tel: 01628 520020 Advert page 52

Hampden Hall Care Centre Tamarisk Way, Weston Turville, Aylesbury HP22 5ZB Tel: 01296 616600 Advert page 64 OP D PD

Lakeside Care Centre Brambling, Aylesbury HP19 0WH Tel: 01296 393166

Hazlemere Lodge Barn Lane, Hazlemere, High Wycombe HP15 7BQ Tel: 01494 767800 Advert page 56 OP D PD SI YA

Lent Rise House Coulson Way, Burnham, Slough SL1 7NL Tel: 01628 550750

Heights, The 5 Langley Close, Downley, High Wycombe HP13 5US Advert inside front cover Tel: 01494 885460 OP D LDA Hillside Ardenham Lane, Bicester Road, Aylesbury HP19 8AB Tel: 01296 710011 Advert page 68

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Hulcott Nursing Home The Old Rectory, Hulcott, Aylesbury HP22 5AX OP D Tel: 01296 488229

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Advert inside front cover OP D

Leonard Pulham Nursing Home, The Tring Road, Halton, Aylesbury HP22 5PN Tel: 01296 625188 Lewin House 61 Belgrave Road, Aylesbury HP19 9HP Tel: 01296 397828

Advert inside front cover OP D LDA

Mandeville Grange Nursing Home 201-203 Wendover Road, Aylesbury HP21 9PB Tel: 0808 169 1375 Advert below

A personal approach to caring for your loved one. A lovely home with a beautiful garden offering the very best in nursing and residential care. Please give us a call on 0808 169 1375 or call in to see us at 201/203 Wendover Road Aylesbury HP21 9PB www.chilterncare.co.uk

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04/07/2018 15:56

Visit www.carechoices.co.uk for further assistance with your search for care

Buckinghamshire care homes with nursing continued Queen Elizabeth House Chesham Lane, Chalfont St Peter, Gerrards Cross SL9 0RJ Tel: 01494 601441

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Red House Nursing Home, The Main Street, Maids Moreton MK18 1QL OP D PD MH Tel: 01280 816916 Royal Star & Garter Home – High Wycombe, The Hughenden Avenue, High Wycombe HP13 5GG OP D PD SI YA Tel: 01494 927555 Shelburne Lodge Rutland Street, High Wycombe HP11 2LJ Tel: 01494 840343 Advert page 60

Advertisers are highlighted

Stone House Nursing Home 44 Bishopstone Road, Stone, Aylesbury HP17 8QX OP D PD LDA SI Tel: 01296 747122 Sunnyside Nursing Home 140 High Street, Iver SL0 9QA Advert inside back cover Tel: 01753 653920 OP D YA Tithe Farm Nursing Home Park Road, Stoke Poges SL2 4PJ Tel: 01753 643106 Woodland Manor Care Home Micholls Avenue, Chalfont St Peter, Gerrards Cross SL9 0EB Tel: 01494 917677 Advert page 60

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Milton Keynes care homes ABI Homes – Dyers Mews 34 Dyers Mews, Neath Hill, Milton Keynes MK14 6ER Tel: 01908 605066 LDA

Broomfield Residential Care Yardley Road, Olney MK46 5DX Tel: 01234 711619

OP D

ABI Homes – Oxley Park 141 Harlow Crescent, Oxley Park, Milton Keynes MK4 4EP Tel: 01908 505516

Burlington Hall Care Home 9 Station Road, Woburn Sands MK17 8RR Tel: 01908 289700

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ABI Homes – Roman House 100 Watling Street, Bletchley, Milton Keynes MK1 1BW Tel: 01908 640341 ABI Homes – Tolcarne Avenue 60 Tolcarne Avenue, Fishermead, Milton Keynes MK6 2SS Tel: 01908 237937 ABI Homes – Veryan Place 40 Veryan Place, Fishermead, Milton Keynes MK6 2SR Tel: 01908 664329 Bay House 31 Weston Road, Olney MK46 5BD Tel: 01234 711356

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Devon Lodge Residential Home 18 Theydon Avenue, Woburn Sands, Milton Keynes MK17 8PL Tel: 01908 281470

Disabilities Trust – 1 Westfield Road Bletchley, Milton Keynes MK2 2RR Tel: 01908 366168

PD YA

Disabilities Trust – 49 Stolford Rise Tattenhoe, Milton Keynes MK4 3DW Tel: 01908 505626

LDA YA

Disabilities Trust – 52 Porthcawl Green Tattenhoe, Milton Keynes MK4 3AL Tel: 01908 507149

LDA YA

Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are a

Milton Keynes care homes continued Disabilities Trust – 9 Twyford Lane Brownswood, Milton Keynes MK7 8DE Tel: 01908 639086

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Dovecote Manor Care Home Dovecote Manor, Whalley Drive, Bletchley, Milton Keynes MK3 6EN OP D Tel: 01908 270126 Kimwick Care Home 7 Colossus Way, Bletchley, Milton Keynes MK3 6GU LDA MH YA Tel: 01908 666980 Lakeview Lodge Care Home Jersey Drive, Newton Leys, Bletchley, Milton Keynes MK3 5SD OP D PD SI YA Tel: 01908 641200 Lathbury Manor Care Home Northampton Road, Lathbury, Newport Pagnell MK16 8JX OP D PD LDA MH SI YA Tel: 01908 615245 Linford Grange 16 Lakes Lane, Newport Pagnell MK16 8HP OP D YA Tel: 01908 217096 MacIntyre Care – 42a Haddon Great Holm, Milton Keynes MK8 9HP Tel: 01908 262860 MacIntyre Care – Daubeney Gate 1a Daubeney Gate, Shenley Church End, Milton Keynes MK5 6EH Tel: 01908 505245

LDA

Monro Avenue 54 Monro Avenue, Crownhill, Milton Keynes MK8 0BL LDA Tel: 01908 269116 Neath Hill Care Home Currier Drive, Neath Hill, Milton Keynes MK14 6NS OP D YA Tel: 01908 607248 Normandy House 2 Laser Close, Shenley Lodge, Milton Keynes MK5 7AZ D LDA Tel: 01908 673974 Park House Tyringham, Newport Pagnell MK16 9ES Tel: 01908 613386

OP D PD SI

Rhodsac Care Home 24 Worrelle Avenue, Middleton, Milton Keynes MK10 9GZ Tel: 01908 666980

LDA MH YA

Stratford’s Residential Home, The Anthony Court, Russell Street, Stony Stratford, Milton Keynes MK11 1BT OP D PD LDA MH YA AD Tel: 01908 262621 Thomas Edward Mitton House Belvoir Avenue, Emerson Valley, Milton Keynes MK4 2JA Tel: 01908 504778

PD LDA MH YA

Thurston House 90 High Street, Newport Pagnell MK16 8EH Tel: 01908 617173 LDA

Marley Grove 6 Marley Grove, Crownhill, Milton Keynes MK8 0AT LDA Tel: 01908 260005

Tickford Abbey Priory Street, Newport Pagnell MK16 9AJ Tel: 01908 611121

LDA

OP D PD

Milton Keynes Short Breaks and Shared Lives 4 & 6 Mathiesen Road, Bradville, Milton Keynes MK13 7AG PD LDA MH SI YA Tel: 01908 225164 MK Supported Housing Ltd 105 London Road, Milton Keynes MK5 8AG PD LDA MH YA Tel: 07412 069401 OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs User Bands MH Mental health

Visit www.carechoices.co.uk for further assistance with your search for care

Putting care at the heart of your decision Nursing and dementia care homes in Buckinghamshire We’re an award-winning charity, with over 75 years’ experience providing care and supporting families, so we know what’s important for you. We’re dedicated to raising the standard of care for people in later life by creating a warm and supportive environment that ensures you truly feel at home.

All our homes offer: • • • •

Compassionate staff who care for everyone as an individual A community spirit, supporting independence and fostering friendship Home cooked meals prepared by in-house chefs Personalised care plans, developed with residents and their family

Nursing care

Nursing and dementia care

Hillside Care Home Aylesbury 01296 710011 www.mha.org.uk/hillside

Westbury Grange Care Home Newport Pagnell 01908 210322 www.mha.org.uk/westburygrange

Both homes have a ‘Good’ CQC rating and offer tailored care in a warm, supportive and friendly environment: • Large bedrooms with en-suite bathrooms • Lots of activities and entertainment • Hair salon

• Chaplain and activities coordinators • Large, beautiful gardens • Music therapy and a bistro at Westbury Grange

Call or visit us anytime. www.mha.org.uk Se a rch f or ca r e

a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are a

Milton Keynes care homes with nursing Ashby House â€“ Milton Keynes 100 Chadwick Drive, Eaglestone West, Milton Keynes MK6 5LS Tel: 01908 824932 Advert page 60

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Becket House Nursing Home Pitcher Lane, Loughton, Milton Keynes MK5 8AU OP D Tel: 01908 231981 Bletchley House Residential Care and Nursing Home Beaverbrook Court, Whaddon Way, Bletchley, Milton Keynes MK3 7JS OP YA Tel: 01908 376049 Bluebirds Neurological Care Centre Faraday Drive, Shenley Lodge, Milton Keynes MK5 7FY Tel: 01908 234092

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Castlemead Court Care Home Wolverton Road, Newport Pagnell, Milton Keynes MK6 5LS Tel: 01908 519187

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Caton House Residential and Nursing Home 37 Epsom Grove, Bletchley, Milton Keynes MK3 5NR OP D PD MH SI Tel: 01908 630670 Highclere Care Home 1 Chapman Avenue, Downs Barn, Milton Keynes MK14 7NH Tel: 01908 667568 Kents Hill Care Home 50 Tunbridge Grove, Kents Hill, Milton Keynes MK7 6JD Tel: 01908 355900

Parklands Nursing Home 33 Newport Road, Woolstone, Milton Keynes MK15 0AA Tel: 01908 692690

OP D PD MH

Waterhall Care Home Fern Grove, Lakes Estate, Bletchley, Milton Keynes MK2 3QH Tel: 01908 640570

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Westbury Grange Westbury Lane, Newport Pagnell, Milton Keynes MK16 8JA Tel: 01908 210322 Advert page 68

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Willows Care Home, The Heathercroft, Great Linford, Milton Keynes MK14 5EG Tel: 01908 679505

OP D YA

Woburn Sands Lodge 60 Station Road, Milton Keynes MK17 8RZ Tel: 01908 587677

OP MH YA

If you are considering a care home with nursing, see the checklist on page 42.

OP D

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Mallard House Neurological Care Centre 2 Dunthorne Way, Grange Farm, Milton Keynes MK8 0DZ Tel: 01908 520022 Milton Court Care Home Tunbridge Grove, Kents Hill, Milton Keynes MK7 6JD Tel: 01908 699555

Advertisers are highlighted

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Advert page 38 OP D PD MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care

Useful local contacts Adult Social Care Buckinghamshire County Council Tel: 01296 383204 Email: adultearlyhelpteam@buckscc.gov.uk Web: www.buckscc.gov.uk/services/care-for-adults

Care Advice Buckinghamshire A website for adults, their families and carers who might need support. Includes information and advice, assessing your own needs, community support and care products and services. Web: www.careadvicebuckinghamshire.org

Adult Social Care Milton Keynes Council â€“ Access Team Tel: 01908 253772 Email: Access.Team@Milton-Keynes.gov.uk Web: www.milton-keynes.gov.uk/social-care-andhealth/adult-social-care

Carers Bucks Supports carers by providing information, advice and emotional support. Tel: 0300 777 2722 Web: www.carersbucks.org

Age UK Confidential, up-to-date, independent information and advice on all issues of concern, including dementia, for older people, their families, friends and carers.

Citizens Advice A registered charity offering advice and information to the public on a wide range of topics. The service is free, confidential and independent. Web: www.citizensadvice.org.uk

Buckinghamshire Tel: 01296 431911 Email: age@ageukbucks.org.uk Web: www.ageuk.org.uk/buckinghamshire

Aylesbury Vale (Aylesbury and Buckingham offices) Tel: 0344 411 1444 Email: admin@aylesburycab.org.uk Web: www.aylesburycab.org.uk

Milton Keynes Tel: 01908 550700 Email: info@ageukmiltonkeynes.org.uk Web: www.ageuk.org.uk/miltonkeynes Alzheimerâ€™s Society Works to improve the quality of life of people affected by dementia by providing advice, information and support. Aylesbury and Buckingham Tel: 01296 331722 Email: aylesbury@alzheimers.org.uk Milton Keynes Tel: 01908 232612 Email: miltonkeynes@alzheimers.org.uk South Buckinghamshire Tel: 01494 670909 Email: southbuckinghamshire@alzheimers.org.uk

Chiltern (Amersham and Chesham) Tel: 01494 545991 Web: www.chilterncab.org.uk High Wycombe and District Tel: 0344 245 1289 Web: www.highwycombecab.org.uk Milton Keynes Tel: 01908 604475 Web: www.miltonkeynescab.org.uk South Buckinghamshire Tel: 0344 245 1289 Web: www.southbuckscab.org.uk Health and Wellbeing Bucks The one stop website for all the information you need on health services in Buckinghamshire. Includes information on quitting smoking, falls services, mental health and more. Web: www.healthandwellbeingbucks.org

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Healthwatch Helps you get the best out of your local health and social care services. Healthwatch is an opportunity for the public to influence how social care services are developed locally. If you have something to share about your experience of health or social care services in Buckinghamshire or Milton Keynes, get in touch. Buckinghamshire Tel: 01844 348839 Email: info@healthwatchbucks.co.uk Web: www.healthwatchbucks.co.uk Milton Keynes Tel: 01908 698800 Email: info@healthwatchmiltonkeynes.co.uk Web: www.healthwatchmiltonkeynes.co.uk Hospice of St Francis, The Operates the Spring Centre, a free Health and Wellbeing Centre in Berkhamsted. The Hospice is here for adults who have a serious illness such as cancer or who have a neurological, heart or lung condition. If you would like to access care for yourself, relative or partner, visit: www.stfrancis.org.uk/our-care/make-an-enquiry Tel: 01442 869550 Email: info@stfrancis.org.uk Web: www.stfrancis.org.uk

Tel: 01296 484322 Email: preventionmatters@connectionsupport.org.uk Web: www.careadvicebuckinghamshire.org/ preventionmatters UK Men’s Sheds Association ‘Men’s Sheds’ is a network of local ‘Sheds’ where men can meet up to undertake hobbies with likeminded people. Web: www.menssheds.org.uk Aylesbury Monday to Friday, 10.00am to 4.00pm. 2 Walton Road, Aylesbury HP19 8RS Tel: 01296 709256 Email: misa.shed@gmail.com Web: www.misashedwordpress.wordpress.com Winslow Tuesdays and Thursdays, 10.00am to 4.00pm. Station Road Industrial Estate, Winslow MK18 3RQ Tel: 01296 715226 Email: winslowshedders@gmail.com Web: www.meninshedswinslow.org.uk

Live Well Stay Well A free service to help people to lose weight, quit smoking, get more active, feel happier or manage their diabetes. Tel: 01628 857311 Email: PARKWOOD.livewellstaywell@nhs.net Web: www.livewellstaywellbucks.co.uk Patient Advice and Liaison Service (PALS) Patient Advice and Liaison Services are one stop shops for patients and their families seeking advice and support on all aspects of healthcare. Contact your local hospital and ask to speak to its PALS team. Prevention Matters A free and friendly advice service linking eligible adults in Buckinghamshire to social activities, volunteers and community services. Visit www.carechoices.co.uk for further assistance with your search for care

Useful national contacts Action on Elder Abuse (AEA) Works to protect, and prevent the abuse of, vulnerable older adults. Helpline: 0808 808 8141 Email: enquiries@elderabuse.org.uk Web: www.elderabuse.org.uk Age UK Tel: 0800 055 6112 • Web: www.ageuk.org.uk Al-Anon Family Groups Worried about someone’s drinking? Help and hope for families and friends of alcoholics. Helpline: 0800 008 6811 (10.00am to 10.00pm) Email: enquiries@al-anon.org.uk Web: www.al-anonuk.org.uk Alzheimer’s Society National Helpline: 0300 222 1122 Monday to Wednesday, 9.00am to 8.00pm; Thursday and Friday, 9.00am to 5.00pm; Saturday and Sunday, 10.00am to 4.00pm Web: www.alzheimers.org.uk Association of Charitable Organisations A national umbrella body for benevolent charities. Tel: 0207 255 4480 • Email: info@aco.uk.net Web: www.aco.uk.net British Institute of Learning Disabilities (BILD) Committed to improving the quality of life for people with a learning disability. Tel: 0121 415 6960 Email: enquiries@bild.org.uk Web: www.bild.org.uk Care Choices Searchable website providing comprehensive details of care providers as well as essential information on finding appropriate care and support. Web: www.carechoices.co.uk Care Quality Commission Independent regulator of care services in England. Tel: 03000 616161 Web: www.cqc.org.uk

Carers Trust Works to improve support, services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled or has mental health or addiction issues. Tel: 0300 772 9600 • Email: info@carers.org Web: www.carers.org Carers UK The voice of carers. Tel: 0808 808 7777 Monday and Tuesday, 10.00am to 4.00pm. Email: advice@carersuk.org Web: www.carersuk.org Citizens Advice Practical, reliable, up-to-date information on a wide range of topics. Tel: 0344 411 1444 • Text relay: 0344 411 1445 Web: www.citizensadvice.org.uk Elderly Accommodation Counsel Helps older people make informed choices about meeting their housing and care needs. Web: www.housingcare.org Friends of the Elderly A charity that supports older people who have a range of practical needs. Tel: 0207 730 8263 Email: enquiries@fote.org.uk Web: www.fote.org.uk Independent Age Produces a wide range of guides and factsheets for older people, their families and carers. Tel: 0800 319 6789, Monday to Friday, 8.30am to 6.30pm; Saturday, 9.00am to 1.00pm Email: advice@independentage.org Web: www.independentage.org My Family, Our Needs The lifestyle site for families, carers and practitioners supporting children and young adults with additional needs. Web: www.myfamilyourneeds.co.uk

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National Activity Providers Association (NAPA) Promotes the importance of activities for older persons. Tel: 0207 078 9375 Email: info@napa-activities.co.uk Web: www.napa-activities.com National Association of Funeral Directors Represents funeral homes and has a searchable database of funeral firms. Web: www.nafd.org.uk National Society of Allied and Independent Funeral Directors Represents privately-owned, independent funeral homes. Has a searchable database of members. Web: www.saif.org.uk NHS 111 Free helpline for urgent medical concerns. You should call NHS 111 if you: • need medical help fast, but it is not a 999 emergency; • do not know who to call for medical help or you do not have a GP to call; or

SANE Advice on mental health issues. Tel: 0300 304 7000, every day, 4.30pm to 10.30pm Email: info@sane.org.uk • Web: www.sane.org.uk Silver Line, The A 24-hour telephone befriending and advice line. Tel: 0800 470 8090 Web: www.thesilverline.org.uk United Kingdom Home Care Association (UKHCA) Professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. Tel: 0208 661 8188 Email: helpline@ukhca.co.uk Web: www.ukhca.co.uk Veterans’ Gateway The first point of contact for Armed Forces personnel, veterans and their families seeking information about employability, finances, personal relationships, befriending and more. Tel: 0808 802 1212 Web: www.veteransgateway.org.uk

• require health information or reassurance about what to do next. For less urgent health needs, you should still contact your GP in the usual way. Tel: 111 Typetalk: 18001 111 Web: www.111.nhs.uk Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing home care. Tel: 0121 451 1088 Email: info@rnha.co.uk Web: www.rnha.co.uk

The lifestyle site for parents and carers of children with additional needs and those who support them.

www.myfamilyourneeds.co.uk hello@myfamilyourneeds.co.uk •

Relatives and Residents Association, The Exists for older people needing, or living in, residential care and the families and friends left behind. Tel: 0207 359 8136, Monday to Friday, 9.30am to 4.30pm Email: info@relres.org Web: www.relres.org

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Index Home care providers 24hr Swift Care Services

Advertisers in bold 29 Bluebird Care (Milton Keynes) 30

Bluebird Care (South Bucks, South Wycombe & Slough) 23

Abbots Care Buckinghamshire 23 Buckinghamshire Reablement Service 23 Access24 Health and Medical Services Ltd 29 Bucks Country Home Care Ltd 23 Affection Care Services Ltd (Bucks) 23 30 Agincare UK Ltd 23 Call4Care Services Ltd

Cripps Lodge

Cure Healthcare Services Ltd 27

D Dimensions Milton Keynes Domiciliary Care Office

Domiciliary Care Service

Dravens Healthcare

Care & Carers – Buckinghamshire

Eaves Court

Amegreen Complex Homecare – Buckinghamshire 23

Care As YOU Like It Ltd

Care Resource Bureau Ltd

Eden Care at Home Ltd (Head Office)

Anchor Integrated Care & Housing Village – Denham Garden Village

Care Services (MK) CIC

Elevate Care Ltd

Elevation Care Services

Care Staff Services Ltd Care Support MK Ltd

Empathy Care24 Ltd

Anco Care Ltd

Everycare (MK & Beds) Ltd

Appleberry Care

Caremark (Aylesbury & Wycombe)

ExcelCare24

Ashridge Home Care

Eximius Live-in Care Ltd

Assure Care Ltd

All Care (GB) Ltd – High Wycombe Branch

Caremark (Chiltern & Three Rivers)

Expectation Care Ltd

Audley Care Ltd – Audley Care Chalfont Dene 23

Carers Trust Central & South Bucks

Authentic Kare Milton Keynes

Carewatch (Mid Bucks)

Challenge House

Chesham Supported Living

Autism Care Community Services (Milton Keynes)

Chiltern Health Division

Axis Healthcare Ltd

Chiltern Homecare Ltd

Aylesbury Prime Care

Chiltern Support & Housing

Chilworth House Home Care Services Ltd

Fairview Resources Ltd

Fenny Mews & Stratford View 30 Flowers House

Forever Homecare

Future Care Enable Ltd – Milton Keynes

G Gemini Exclusive Care Ltd

GND Support

Gold Hill Homecare

Connect 2 Flexicare – Suite 65 Midshires House

Good Shepherd Healthcare Services Ltd, The

Bletchley Community Hospital 30

COOCI Associates LLP

Bluebird Care (Aylesbury and Wycombe)

Courtcare Flexi

Courteney’s Lodge

Bespoke Care at Home

Bespoke Support MK Ltd

Clarriots Care (Milton Keynes & Bedford) 30

Classic Care (Homecare Services) Ltd

Better Health 4 US – 42 Columbia Place Blessing’s Care Ltd Domiciliary Care

Hanslope and Castlethorpe

Healthcare Access Ltd – Milton Keynes

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Home care providers continued Helping Hands Aylesbury Helping Hands Newport Pagnell High Wycombe Supported Living

27 Midsummer Court MiHomecare High Wycombe

Home Instead Senior Care

HomeAid Community Care Services – a division of Lloyds Concepts & Solutions Ltd (Head Office) 31 27

I Insource Select Ltd

Integer Healthcare Services

Intrust Care Milton Keynes

J Jasmine Court

31 27

31 Milton Keynes Supported Living Service 31 27 MK Executive Care 31

Home Care Preferred Milton Keynes

Hughenden Gardens

Advertisers in bold

Shri Hari Care Ltd (Heritage Healthcare)

Social Care Solutions Ltd (Herts & Bucks)

SSA Quality Care

MK Nursing Agency

St James Court

My Homecare Milton Keynes

Starry Care

Stepping Stone Independent Living Ltd

Superior Homecare Services

My Homecare Slough South Bucks

O Oaktree Court Ltd

Supported Living and Domiciliary Care Service 29

Olney Care Services Ltd

32 Surecare Wycombe and Chiltern Oxford House Community Care 28 Swan Court

Paratus Partners

29 29

T Thomas Edward Mitton House 32

Phoenix Medical Advice and Repatriation Ltd

Transparent Care Ltd

Poppy Cottage Ltd

Triple Diamond Healthcare Ltd 33

Porters Lodge

Tuncare Healthcare Services

Positive Community Care Recovery Services

Turning Point – Northamptonshire & Milton Keynes 33

29 33

Kare Plus Milton Keynes and Bedford

Precious Care Services Ltd

Keynes Care Service Ltd

Kilkenny House

Precious Hope and Home Care Ltd – Milton Keynes

Universal Care – Beaconsfield 29

Professional Care Services Bucks Ltd

W Walnuts Care

Westminster Homecare Ltd (Aylesbury)

Westminster Homecare Ltd (Buckinghamshire)

Right at Home High Wycombe and District 28

Westminster Homecare Ltd (Milton Keynes)

Rosebud Homecare Ltd

Wilaade Care Service

Willowmead Court

L Limes, The

Line Of Sight Care Ltd

Linford Homecare

Living Horizon

M MacIntyre Milton Keynes Support

Malkuwth Home Care Ltd

Mayfair Homecare – Milton Keynes

Mayfair Homecare – Wycombe 27 Medsol Healthcare

R Rehab Without Walls Revive Care Service (Milton Keynes)

S Sanctuary Oasis Ltd

Sarmey Healthcare

Your Life (Stony Stratford)

Your Own Home Care

Yourlife (Chalfont St.Peter)

SeeAbility Buckinghamshire Support Service

Visit www.carechoices.co.uk for further assistance with your search for care

Care homes and care homes with nursing

Advertisers in bold

Castlemead Court Care Home 69 Catherine Court

Abbeyfield Haddenham Society Ltd

ABI Homes – Dyers Mews

ABI Homes – Oxley Park

ABI Homes – Roman House

ABI Homes – Tolcarne Avenue 66 ABI Homes – Veryan Place

Alde House

Alpha Community Care

Ashby House – Milton Keynes 69 Ashley Drive Austenwood Nursing Home

51 51, 61

Avondale Care Home

B Bartletts Residential Home

Bay House

61 69

Drayton Road

Ceely Road

Chalfont Lodge

Chandos Lodge Nursing Home 61 Chartridge Lane, 69

Cheriton Care Home

Cherries, The

Cherry Garth

Chesham Bois Manor

Gracewell of Maids Moreton 61

Chesham Leys

Greene House

Chestnuts, The

Chiltern Grange Care Home 61

Chilterns Manor

Birchwood

Chilton House

Cliveden Manor

Cotswold Cottage

Croft Cottage

Croft, The

Crossings, The

Culwood House

Broomfield Residential Care 66 Buckingham House

Buckingham Lodge

Burlington Hall Care Home

Burnham Lodge

Bury Lodge Care Home

Byron House Care Home

C Carey Lodge

G Gracewell of High Wycombe 61

Brook House

Belgrave Lodge

Fremantle Trust, The – Buckingham Road

Cherry Tree Nursing Home

Brendoncare Chiltern View

Chiltern View

Fremantle Court

Gables Nursing Home, The

Bradbury House

Beech Tree House

Farnham Common House

Gables, The

Bluebirds Neurological Care Centre

Cherry Tree House Residential Home 53, 61

Becket House Nursing Home 69

Dovecote Manor Care Home 67

Caton House Residential and Nursing Home

Chiltern House – Care Home Physical Disabilities

Bletchley House Residential Care and Nursing Home

Disabilities Trust – 52 Porthcawl Green

Denham Manor Devon Lodge Residential Home Disabilities Trust – 1 Westfield Road

H Hamilton House Care Home

Hampden Hall Care Centre

Hazlemere Lodge

Heathcotes Wendover House 53 Heights, The

Highclere Care Home

Hillside

Holmers House

Hughenden Road, 215

Hulcott Nursing Home

I Icknield Court

D 61 66 66

Disabilities Trust – 9 Twyford Lane

Disabilities Trust – 49 Stolford Rise

K Keep Hill Residential Home

Kent House

Kents Hill Care Home

Kimwick Care Home

Kingfishers Nursing Home 55, 65

L Lakeside Care Centre

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Care homes and care homes with nursing continued Lakeview Lodge Care Home

Lane End Road

Lathbury Manor Care Home

Lent Rise House

Normandy House

Advertisers in bold 67

Shaftesbury Court (High Street)

Shelburne Lodge

66 57

Old Barn Close

55 Sir Aubrey Ward House 55 Southernwood

O Oakmead

Leonard Pulham Nursing Home, The

Old Barn Close, 4

55 St Leonards Care Home

Lewin House

Old School House

55 Stone House Nursing Home

Lime Tree Court Ltd

Lindens Care Home, The

Linford Grange

Litslade Farm

Stratford’s Residential Home, The

Park House

Sunnybrook Close

Parklands Nursing Home

Sunnyside Nursing Home

Penley Grange

Sunrise of Beaconsfield

Penley View

Swan House

Pennefather Court

MacIntyre Care – 42a Haddon 67

Pratt House

Swarthmore Housing Society Ltd

MacIntyre Care – Daubeney Gate

Magnolia

Queen Elizabeth House

Thomas Edward Mitton House 67

Little Oaks Residential Home 55

Mallard House Neurological Care Centre 69

Thurston House

Tickford Abbey

Tithe Farm Nursing Home

Totteridge House

Mandeville Grange Nursing Home

Rayners Residential Care Home

Maria Residential Home

Reach Bierton Road

Trinity Court, 4

Marley Grove

Reach Ivy Cottage

Reach Sistine Manor

Turning Point – Follybridge House

Reach Vale Road Chesham

Reach Wendover Road

Maybank Residential Care Home

Meadowside Residential Care Home

Micholl’s House

Milton Court Care Home

Milton House

Red House Nursing Home, The 66 Rhodsac Care Home

Rock House Residential Care Home

Milton Keynes Short Breaks and Shared Lives 67

Royal Star & Garter Home – High Wycombe, The

MK Supported Housing Ltd

Monro Avenue

Rushymead Residential Care Home

Morton House

Russell House

Mulberry Court

Ryeview Manor Care Home

N Neath Hill Care Home

Nicholas House

S Seeleys House Short Breaks Centre

W Waterhall Care Home

Wendover Road

Westbury Grange

Whincup Care Ltd

White Hill House Residential Care Home

White Leaf Support Ltd

White Plains Care Home

Willow, The

Willows Care Home, The

Windsor Lodge Care Home

Woburn Sands Lodge

Woodland Manor Care Home 66 57

Woodlands Park Care Centre 59

Visit www.carechoices.co.uk for further assistance with your search for care

Other advertisers Avery

Hub Care Support

Anchor 38

MHA 68

Barchester 60

My Family, Our Needs

Calibre Quality Care

Porthaven

Portobello Place

Care Choices

16, 22, 41, 63, 78

Chiltern Care

63, 65

Forest Healthcare

Franklins Solicitors LLP

Fremantle Trust, The Inside front cover

6, 14, 73

Protection & Investment Ltd Outside back cover Salveo Care

Simplified Care and Support 25 TrustonTap 25

Gracewell Healthcare

Trustworth

Inside back cover

Heritage Care

Westgate Healthcare

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Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate at the time of print. The company cannot accept responsibility for any errors or omissions in the publication, including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited does not endorse or support any particular organisation included in the Directory. ©2019 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. Ref. No: 4001/Buckinghamshire14/0919. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Editor: Angharad Burnham. Content Editor: Emma Cooper. Junior Editor: Henry Thornton. Regional Team Manager: Russell Marsh. Sales Manager: Paul O’Callaghan. Regional Sales Supervisor: Vanessa Ryder. Senior Sales Executives: Claire Cornish, Mark Dalton, Mustafa Kanuni. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Assistant Studio Manager: Holly Cornell. Creative Artworkers: Kieran Bitten, Ruth Clarry. Distribution: Gemma Seaber-Shinn.

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“We care.......and it shows”

“Our residents are a mirror of ourselves should we reach old age. They have been entrusted to our care and we accept that trust. We resolve to give them the patience, love and understanding we would like to receive for ourselves.” • • • • •

Family owned & oriented nursing homes established since 1984 Hands on Managers who are directly involved in the care of the residents Highly trained and committed staff Varied & wide ranging activities programme 24 hour nursing and dementia care

Sunnyside Nursing Home 140 High Street, Iver, Bucks, SL0 9QA Tel: 01753 653920

Web: www.trustworth.co.uk Email: enquiries@trustworth.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

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We look to provide you with: • A guaranteed income for life • The ability to live in the home of your choice • No fear that your money will run out • The provision for rising care costs • Peace of mind for you and your family

Please call 01344 636374 or Please call 01344 636374 or 0118 9821710totospeak speak 0118 9821710 to to our specialistadvisor advisor our specialist Daniel Kasaskaororvisit visit Daniel Kasaska ourour website:www.pil.uk.com www.pil.uk.com for website for more information. more information.IfIfyou you prefer you can email prefer you can email Daniel@pil.uk.com, or simply daniel@pil.uk.com, or simply cut out and return the attached coupon. cut out and return the attached coupon.

Please sendme meinformation informationabout about Please send Protection && Investment the Protection InvestmentLtd Ltdand and the services ititprovides Term Care services providesforforLong Long Term Planning Care Planning Name........................................................ Name Address..................................................... Address .................................................................. .................................................................. Postcode................................................... Postcode

Protection & Investment Ltd an Independent Financial Adviser that understands the needs of elderly people Authorised and Regulated by the Financial Conduct Authority Registered address Chandlers House, Ganders Business Park, Kingsley, GU35 9LU

Tel Number Number.............................................. Return to: Return to: Protection && Investment Protection InvestmentLtd Ltd Index House, Lane, Index House,St. St.George’s George’s Lane, Ascot, Berkshire SL5 7ET Ascot, Berkshire SL5 7ET

Authorised and Regulated by the Financial Conduct Authority

a rchis faor caPractitioner r e a t www. ca reand c hAccredited o i c e s .cMember o .u k oft o n d s uofpLater p o rLife t i Advisers n y o u(SOLLA) r are a DanielSe Kasaska Master of Symponia ThefiSociety