SEPTEMBER 2026
Modernising Capricorn
Same purpose, better outcomes for Members and Preferred Suppliers.
The Community in their Corner An old service station, a loyal customer base and 22 years of steady growth.
Making it Easier when it Matters Most
Simplifying risk protection with faster, smoother support when your business needs it most.
Calendar of events Western Australia
New South Wales
South Australia
Gala Dinner & Trade Show 24 October 2026
Gala Dinner & Trade Show 31 October 2026
Gala Dinner & Trade Show 7 November 2026
Northern Territory
Queensland
Victoria
Darwin Trade Show 16 September 2026
Gala Dinner & Trade Show 21 November 2026
Pakenham Trade Show 7 October 2026
Purple Day
28 October 2026
STAY TUNED!
Capricorn Golf Classic 21 October 2026 Gala Dinner & Trade Show 14 November 2026
The events advertised include current and planned events (which are subject to change). To get tickets or view a planned event’s status, log in to myCAP and click on events. For further information please contact our Events team.
cap.coop/events
1800 327 437
events@capricorn.coop
3 October NEW ZEALAND
New Zealand International Convention Centre
24 October
WESTERN AUSTRALIA
Perth Convention & Exhibition Centre
31 October
NEW SOUTH WALES Hyatt Regency Sydney
7 November SOUTH AUSTRALIA
Adelaide Convention Centre
14 November VICTORIA
Melbourne Convention & Exhibition Centre (Trade Show) Crown Melbourne (Dinner)
21 November QUEENSLAND
Gold Coast Convention & Exhibition Centre
Visit myCAP for tickets and event details
CEO’s message
Contents September 2026
When Capricorn was founded more than 50 years ago, our Members came together because they believed there was a better way to do business.
4 Modernising
That spirit of looking forward, embracing change and finding better ways to support one another has been part of Capricorn from the very beginning. It's also what drives us today.
Same purpose, better outcomes for Members and Preferred Suppliers.
Across this issue of Ignition, you'll read about some of the work underway to modernise Capricorn for the future. While the tools, technology and systems we use will continue to evolve, our focus remains exactly the same: helping our Members build stronger businesses. The automotive industry is changing rapidly. New technologies, new customer expectations and new ways of working are reshaping the landscape for workshops and suppliers right across Australia and New Zealand. To continue delivering the value our Community expects, we need to evolve alongside it. That's why we're investing in Capricorn's future. Modernising the way we work will help create a more connected, seamless experience for our Members and Preferred Suppliers, while ensuring we're well positioned to support the next generation of businesses. What excites me most is that these changes aren't just about systems or processes. They're about people. They're about creating a stronger Capricorn Community for the decades ahead and ensuring Members continue to have the support they need to succeed, no matter what challenges or opportunities emerge. Speaking of the next generation, I continue to be inspired by the incredible talent coming through our industry. The standard of nominations for our 2026 Rising Stars program was exceptional. Every year I'm reminded of the passion, commitment and skill that exists across our Member workshops. We'll be revealing our 2026 Rising Stars winners soon, so keep an eye out. I know you'll join me in celebrating these outstanding apprentices and the businesses helping shape the future of our industry.
Capricorn
8 The Community in their Corner
An old service station, a loyal customer base and 22 years of steady growth.
12 Business Growth Might be Staring You in the Face
14 Making it Easier
When it Matters Most Simplifying risk protection with faster, smoother support when your business needs it most.
18 Driven by Potential Castrol helps celebrate the apprentices shaping the future of our industry.
20 Your Vote Matters Voting is now open in the 2026 Capricorn Director Elections.
Thank you for being part of Capricorn. Together, we're building on a proud history while creating an even stronger future for our Community.
Brad Gannon Group CEO All information, material and content in this edition of Ignition is provided or sourced by Capricorn Society Limited (“Capricorn”) for general information only and is not intended to be advice or comment on any particular matter or subject. Before acting on any information in this edition of Ignition you should consider the relevance of it to your own circumstances and, if necessary, take professional advice. Any opinions expressed in an Ignition article are those of the relevant individual author and do not necessarily reflect the opinions or views of Capricorn. Capricorn makes no representation or warranty as to the accuracy, completeness or reliability of any material (including without limitation, any third party authored article or supplier advertisement in respect of which Capricorn merely acts as conduit) included in this edition of Ignition. To the fullest extent permitted by law, Capricorn, its officers, employees, agents and representatives disclaim any and all liability to you or any other person for any loss or damage whatsoever connected with: i. reliance on any material in Ignition; or ii. any inaccuracy, error or omission in any material in Ignition. If you’d like to stop receiving a printed copy of Ignition, you can opt-out at any time by logging into myCAP and updating your Account settings and Communication Preferences. CAPRICORN IGNITION
SEPTEMBER 2026
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Modernising
Capricorn
Same purpose, better outcomes for Members and Preferred Suppliers.
Y
You don't need to flick through old Ignition magazines to see how much Capricorn has changed over the years.
Just look at the automotive industry itself. Today's vehicles are worlds apart from those on the road 50 years ago. Engines are more sophisticated, scan tools have replaced much of the guesswork, and customer expectations continue to evolve. Workshops are adapting to new technology, new challenges and new opportunities every day. Capricorn's story has followed a similar path. What started in Western Australia more than 50 years ago as a way for Golden Fleece service stations to increase their buying power has grown into a cooperative supporting nearly 35,000 Members and almost 2000 Preferred Suppliers across Australia and New Zealand.
As our Members' needs have changed, we've changed too. Trade accounts expanded into broader financial services. Risk protection and Mutual were introduced to help businesses manage uncertainty. Rewards and Travel created even more ways for Members to benefit from being part of the cooperative. Today, we're modernising the way Capricorn works. We're investing in new technology, bringing teams closer together and simplifying the processes that support our Members and Preferred Suppliers. The goal is simple: deliver faster outcomes, improve the experience and make it easier to do business with Capricorn. Through it all, we've remained closely connected to the automotive industry and the people who keep it moving. That connection continues to shape how we operate today, as we support Members not only in automotive, but also across marine, agriculture and allied industries. As the industry has evolved, so have we.
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Investing in better systems A big part of that journey is the investment we're making in our systems. The recent launch of Duck Creek, our new risk management platform, is the first of many technology upgrades planned across the business. While much of this work happens behind the scenes, it's all focused on improving the experience for the people who do business with Capricorn. By modernising our systems, we're creating more connected ways of working, streamlining processes and giving our teams better tools to support faster decision-making and improved service. As Capricorn Group CEO Brad Gannon explains, "We're investing heavily in our systems, to make it quicker and easier for our Members to work with Capricorn. Duck Creek is a great example of this, and we are already seeing claims being dealt with quicker, and more efficiently." Duck Creek is an important milestone, but it's only the beginning. As we continue investing in new technology, our focus remains the same: delivering practical improvements that make it easier to do business with Capricorn and create better outcomes for our Members and Preferred Suppliers.
Bringing teams closer together Technology is only part of the story. We're also changing the way our teams work together, creating stronger alignment across the business and improving how we deliver services from start to finish. What does that mean in practice? Faster responses, clearer communication and less time spent navigating different parts of the business. Most importantly, it means decisions can be made closer to where they matter most. "It's about making it easier to get things done and delivering a better, more connected experience," says Brad. "Not just for Members, but for the Capricorn team behind the scenes, helping them work more efficiently and deliver even greater value to our Members."
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Same principles, stronger outcomes For all the change taking place, our purpose remains the same. Capricorn was built on partnership, trust and a commitment to helping Members and Preferred Suppliers succeed. Those principles continue to guide every decision we make today. The industries we support will continue to evolve. New challenges will emerge, expectations will shift and technology will keep changing. We'll keep evolving too. Because supporting our Community and making life easier for small businesses has always been at the heart of what we do. The changes underway are designed to help us do that even better. While much of this work is happening behind the scenes, the benefits will be felt where they matter most — in the everyday experiences of our Members and Preferred Suppliers. We're excited to share that journey with you.
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An old service station, a loyal customer base and 22 years of steady growth.
A
nyone walking into Chandlers Corner Auto Centre for the first time quickly gets a sense that this place has a history.
The workshop still occupies what was once a busy local service station, and while fuel hasn't been sold there for years, its character remains. Vintage petrol signs line the walls. Model cars sit among workshop memorabilia. An old pinball machine stands near the counter. The building feels connected to an earlier era of motoring, and owners Andrew Burrows and Marion Burrows have made a conscious effort to preserve that personality. When Andrew and Marion bought the freehold in 2004, they inherited more than a workshop. They inherited a local landmark. Over the years, the fuel bowsers disappeared and the industry around them changed, but the corner remained a familiar part of the Ashgrove community. Twenty-two years later, it’s easy to see why.
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Built steadily, one customer at a time Like many small business owners, Andrew and Marion's journey didn't begin with endless resources or a detailed growth strategy. Marion puts it bluntly. "We had twenty dollars in the bank for our first day of trading." Starting with limited resources meant finding practical ways to make things work. Capricorn helped simplify supplier relationships and gave the business room to establish itself, while Andrew relied on decades of experience gained from previous workshop ownership and years spent working in the trade. Looking back, Andrew describes the growth in simple terms.
Community Corner THE
IN THEIR
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"We didn't have a great deal of money to start with, but luckily it got busy. It just got busier and busier and busier." Over the years, customers continued to return, recommending the workshop to family and friends and gradually helping to build a loyal customer base that now stretches across multiple generations. Many local families have been bringing their vehicles to Chandlers Corner for years, and Andrew says it is not uncommon to see customers' children return later with cars of their own. "We get a lot of families that come here and then their kids come here," Andrew says. "So it just perpetuates." Over two decades, those relationships have helped transform a small customer base into hundreds of loyal customers, many of whom have been visiting the workshop for years.
Keeping the character while adapting to change The automotive industry Andrew entered decades ago looks very different today. Modern vehicles require advanced diagnostics, ongoing technical training and increasingly specialised knowledge, meaning workshops need to invest in people just as much as equipment. "It's a lot more high-tech now," Andrew says. "There's a lot more to know." That learning never really stops. The team regularly attends training courses covering diagnostics and emerging vehicle technologies, while preparations are already underway for electric vehicle servicing training. Finding skilled staff remains one of the industry's biggest challenges. Andrew has seen that shortage develop over many years and believes workshops have an important role to play in training future technicians. "The problem today is there's not enough mechanics," he says. Chandlers Corner Auto Centre has trained numerous apprentices over the years, many of whom have gone on to successful careers elsewhere in the trade. "We've always had apprentices and they've all gone on to do pretty well for themselves." The workshop is also exploring skilled migration solutions and has already begun interviewing overseas candidates.
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For a business built through long-standing relationships, the recognition meant a great deal; not because it came from judges or a panel, but because it came directly from the customers who have supported the workshop over the years.
Still a familiar face on the corner Ask Andrew what keeps him coming to work after all these years and the answer has very little to do with the cars themselves. "I like meeting the people during the day. I enjoy the staff. I like working with them." That people-first mindset is evident throughout the workshop.
For Members facing similar staffing challenges, Capricorn's partnership with Australian Skilled Migration provides access to qualified international technicians, helping businesses fill skills gaps while continuing to invest in local talent.
More than a workshop The workshop's connection to the local community extends beyond vehicle servicing. Chandlers Corner supports a range of local charities, schools, sporting clubs and community organisations, reflecting the same community-minded approach that has helped build the business over the past two decades. That connection was recognised recently when customers nominated the business for a Small Business Award in the electorate of Cooper without Andrew or Marion knowing. "We were lucky recipients of a small business award for the electorate of Cooper," Marion says. "These customers voted for us, and we had no idea this was actually running."
Marion describes it as a family-friendly business where children can stop by to pump up bicycle tyres or soccer balls while parents talk through servicing requirements. It is the kind of place where customers are known by name and conversations often extend well beyond the vehicles parked outside. "We wanted to maintain that image of a mum and dad garage and family friendly," she says. Looking around Chandlers Corner Auto Centre today, it is clear the business has evolved since Andrew and Marion first took ownership in 2004. The industry has changed, the technology has changed and the workshop has adapted along the way. What has remained consistent is its place in the community. For more than two decades, customers have continued to return, families have introduced new generations to the workshop and the community has quietly rallied behind the business when given the chance. For Andrew and Marion, that may be the most meaningful measure of success of all.
The award came as a surprise, with the local MP arriving at the workshop to deliver the news in person. "It's a real testament to Andrew's hard work and the staff that we have working here in terms of giving good customer service and maintaining integrity and keeping their customers' cars well maintained," Marion says.
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Business Growth
Might be Staring You in the Face By Geoff Mutton
W
hen workshop owners consider how to grow their business, the first thing that usually comes to mind is, ' we need more customers' or ' we need to work harder'. Attracting new customers is certainly one way to grow, but it's not always the easiest or most profitable option. Finding new customers costs time and money and, in the current market, that’s not easy. The reality is that many workshops already have plenty of growth opportunity sitting right in front of them. Growth doesn't always mean servicing more vehicles. Sometimes it's about offering more services, taking on higher-value work, investing in the right equipment or simply getting more out of every vehicle that comes through the door. I've seen many workshops grow significantly without moving premises or doubling their customer numbers. Instead, they looked for opportunities to do more with the customers, staff and resources they already had. Here are some ideas worth considering if growth is currently on your agenda.
Expand the services you offer Every time one of your customers leaves your workshop to have another service performed elsewhere, you're giving away
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income and creating an opportunity for another business to build a relationship with your customer. That doesn't mean trying to be everything to everyone, but it is worth reviewing the services you regularly refer elsewhere. For example, could you offer air conditioning servicing, or hybrid servicing, or module programming, DPF cleaning, ADAS, or wheel alignments? Even if you don't perform all the work in your own workshop initially, perhaps you could manage and coordinate the repair with a trusted third party, and at least that will keep the customer under your umbrella. You may need to make a significant investment to take some new services in house, while others may need only some additional training or a relatively small equipment purchase.
Invest in equipment that earns its keep Let's be honest. Most workshop owners enjoy buying tools. The trick is to make sure they generate a return. Before buying your next scan tool or expensive piece of equipment, ask yourself one question –'Will this allow us to do work we're currently turning away or complete jobs more efficiently?' Modern diagnostic equipment, programming capability, battery
testers, oscilloscopes and specialist tooling often pay for themselves because they allow workshops to confidently tackle higher-value repairs. Don't buy equipment simply because it's the latest gadget. Buy equipment that creates opportunities.
Become known for something Every workshop services vehicles and replaces brakes, but do you do something at your workshop that makes you different to the rest? The workshops that really stand out are usually known for something. Maybe they specialise in European vehicles. Maybe it's diesel diagnostics, hybrids, drivability faults or auto electrical work. I'm not implying that you have to stop doing general repairs but I'm suggesting that developing a reputation in one particular and maybe different area gives customers a reason to choose your workshop over the one down the road. 'Which is the best auto workshop for...? is a common question asked in the pub or a neighbourhood barbecue. If your business is the first one that comes to mind, you're doing something right.
Increase the value of every job Getting more vehicles through your door is not the easiest way to grow sales. It's by getting more out of the vehicles that are already in the workshop.
Service standards can slip over time, so you need to regularly remind your technicians that every vehicle deserves a thorough inspection and a properly completed service report. Any maintenance items, safety concerns or recommended repairs should be clearly documented and communicated to the customer. This isn't about overselling or inventing work that doesn't need doing. It's about making sure customers are fully informed about the condition of their vehicle. Too often technicians notice issues but fail to report them, meaning both the customer and the workshop miss out. Consistency is the key. When every vehicle is inspected to the same high standard, fewer opportunities are missed and a higher average invoice price is achieved.
Invest in your people The best equipment in the world won't diagnose a vehicle without a capable technician at the controls. As vehicles become more complex, investment in staff training becomes even more important. Encourage your technicians to attend courses, share knowledge with each other and continually improve their diagnostic skills.
Remember, training isn't a cost. It's an investment in your workshop's future. The more capable your team becomes, the more confident you'll be taking on the jobs other workshops are turning away.
Improve your systems before expanding When business gets busy, many owners immediately think they need another technician or another hoist. Sometimes that's true, but not always. Before spending thousands of dollars expanding your business, ask yourself whether you're getting the most from what you already have. Could there be a better way of booking vehicles in? Could parts be ordered earlier? Are technicians constantly being interrupted? Could your workshop layout be improved? Are jobs being planned the day before? Small improvements across dozens of everyday tasks can create a surprising amount of extra capacity.
Spend time working on your business
and solving everyone's problems – a classic case of working in the business instead of on the business. Before they know it, another month has passed and nothing has changed. If you want your business to grow, you need to set aside time to work on it. Review your numbers Look at where your profits are coming from Talk to your staff about new opportunities Consider what equipment or training would provide the greatest return over the next few years.
Taking the next step You don't need to tackle every idea at once. One at a time will work, but do it thoroughly before moving on to the next idea. Maybe it's investing in another service, purchasing a new piece of equipment or sending a technician to specialist training. Small improvements made consistently over time is the strategy that separates the average workshop from an exceptional one.
One of the biggest barriers to growth is that workshop owners become trapped working in the business every day. They're fixing cars, answering phones, ordering parts, quoting jobs
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MAKING IT
Easier
Matters Most
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WHEN IT
Simplifying risk protection with faster, smoother support when your business needs it most.
W
hile running a business is hard enough, sometimes bad luck has a way of creeping itself under the roller-door.
Flooding that shuts the workshop floor, theft, an equipment fault that brings everything to a halt, or a collision in the mobile mechanic van. In those moments, the last thing anyone needs is complexity. Forms, processes, delays and uncertainty only make things harder. Capricorn has been working behind the scenes to improve that experience for Members. By modernising how risk protection is managed, the focus is on making things easier, more efficient, and far less stressful when support is needed most.
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Simpler processes when pressure is high Known internally as Project Catalyst, Capricorn modernisation has been focused on improving the systems that sit behind risk protection, and making them work harder for Members. At the centre of this is an advanced platform called Duck Creek that brings together key parts of the experience. Policy management, billing, claims, and reporting are now handled within a more connected environment, rather than across multiple systems. What that means in practice is simpler. Information flows more easily between teams, making day-to-day work more seamless and reducing manual effort. For Members, this reduces the friction that often comes with managing risk. There’s less need to repeat information, fewer gaps between stages of the process, and more confidence that things are moving as they should. It also allows Capricorn teams, whether in the office or out in the field, to access the same information and provide more consistent support.
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The intention behind Project Catalyst has not been to change the relationship Members have with Capricorn, but to strengthen how that relationship is supported when it matters most.
Promising results, so far Since launching in June, Capricorn has already seen strong momentum through Project Catalyst. In its first week alone, teams created 142 quotes across Personal and Business Protections, alongside 18 new policies being accepted. Early milestones have quickly followed, from the first quote raised and the first claim processed, to significant protections being put in place for Members. These early results are less about the numbers and more about what they represent.
Teams are building confidence quickly, getting hands on, and working together to bring the new system to life in real situations. It’s a strong start, with more improvements and capability still to come as the rollout continues.
A more seamless way forward Risk protection will never be a simple moment, but the process around it can be. When a claim is raised, the focus can stay on resolving the issue, rather than navigating disconnected systems or unclear next steps. When a new protection is set up, it can be handled more efficiently and with greater accuracy. For Members, the outcome is straightforward. A faster, clearer, more consistent experience. Less admin at the worst possible time. And support that works alongside you, not against you. If you have any questions, speak with your local Area Manager. And if you are not yet covered under Capricorn Risk Services, now is a great time to get onboard.
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Castrol helps celebrate the apprentices shaping the future of our industry.
A
cross Australia and New Zealand, workshops have spent months nominating apprentices who stand out for their attitude, commitment and passion for the trade. This year, the response was bigger than ever, with thousands of submissions making their way to the judging panel at Capricorn. After an intensive judging process, one thing became clear: the future of the automotive industry is in very good hands. Soon, we'll reveal the winners of the 2026 Capricorn Rising Stars Awards, recognising apprentices whose dedication, determination and passion for learning have set them apart. For the first time, the Rising Stars program will crown national winners in Australia and New Zealand, marking an exciting milestone for the awards.
Powered by Castrol As premier sponsor, Castrol continues to play a vital role in supporting the next generation of automotive professionals. Rising Stars has always been about more than prizes. It's about recognising apprentices who show up every day ready to learn, embrace new challenges and build rewarding careers in the industry. Behind every nomination is a story of hard work, mentorship and commitment to the trade.
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Castrol's support helps ensure those stories are celebrated and rewarded. With more than $56,000 worth of prizes on offer, this year's program delivers some of the biggest rewards in Rising Stars history. Along with prizes for regional winners and their workshops, the Australian and New Zealand Overall Winners will each receive a $7,500 cash prize to support their automotive careers. Whether it's investing in tools, training or future opportunities, the support can make a meaningful difference at a pivotal stage of an apprentice's journey.
Thank you to our sponsors Capricorn extends its thanks to major sponsor Castrol, along with supporting sponsors Repco, The Workshop Whisperer, Repairify, Blackwoods and The Automotive Technician for their ongoing commitment to developing emerging talent across Australia and New Zealand. Keep an eye out for next month's dedicated Rising Stars feature, where we'll share the stories behind this year's winners and celebrate the apprentices helping drive our industry forward.
DRIVEN BY
Potential
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Your Vote Matters
Voting is now open in the 2026 Capricorn Director Elections.
Y
ou can learn a lot from reports, meetings and spreadsheets. But some of the most valuable insights come from the people working with Members every day, running workshops, managing teams and navigating the challenges of business first hand. That practical experience has a place at the Board table. Member Directors bring a perspective that can’t be found in a report. They understand the realities facing Members because they are Members themselves. They know the opportunities, pressures and decisions that come with running a business in our industry. That’s an important part of what makes Capricorn different. As a memberowned cooperative, the voices helping shape Capricorn’s future include people who understand the day-to-day realities of the business we exist to support. Earlier this year, Members from Queensland and Western Australia nominated for election to the Capricorn Board. After a rigorous assessment process, candidates were invited to stand for election. Now the decision sits with eligible Capricorn Shareholders.
Have your say Voting gives you the opportunity to help choose who will represent your zone and bring the perspective of Members to Board discussions and decision making. 20
CAPRICORN IGNITION SEPTEMBER 2026
Before casting your vote, take a few minutes to learn about the candidates, their experience and what they would bring to the role. Thank you to everyone who nominated, and to every Member who takes part in the election process.
Voting is now open through myCAP More than a board position Member Directors help ensure the Member voice is heard when decisions about Capricorn’s future are being made. As a member-owned cooperative, Capricorn’s strength has always come from Members taking an active role in its success. Director elections are an important part of that. By taking the time to learn about candidates and casting your vote, you’re helping determine who will represent your zone on the Board and contribute to decisions that will help shape Capricorn’s future.
Scan to find out more:
Simplify filling up with the Capricorn Fuel Card
Accepted by over 6,000 service stations across Australia, the Capricorn Fuel Card lets you fill up without the fuss. Just scan your card at a participating service station and the transactions will be automatically added to your Trade Account. One consolidated invoice Exclusive fuel discounts Accepted by over 6,000 service stations
Find out more
Ready to simplify filling up?
Visit myCAP and complete your application on the Capricorn Fuel Card page.*
csl@capricorn.coop | cap.coop/GetFuelCard *Applications and use of the Capricorn WEX Motorpass Fuel Card are subject to Capricorn Motorpass Card – Terms & Conditions which can be found at cap.coop/tc
Finding skilled staff just got easier Finding and keeping skilled staff remains one of the biggest challenges facing automotive businesses. With Australian Skilled Migration (ASM), businesses can hire skilled international workers, with support at every stage of the journey. How ASM can help ASM simplifies international recruitment by managing the process end to end, including: Access to skilled international talent Candidate sourcing, screening and shortlisting Employer sponsored visas, compliance and relocation This approach helps reduce risk, save time and remove much of the administrative load, so you can stay focused on running your business. Plus, you’ll earn Capricorn Rewards Points* on every eligible dollar spent through your Trade Account.
Getting started is simple
Complete the Employer Enquiry form on the ASM website
ASM services are subject to Terms & Conditions as advised by ASM. Available within Australia only. *Participation in the Capricorn Rewards program is subject to Terms & Conditions available at capricorn.coop/tc.
capricorn.coop | csl@capricorn.coop | 1800 327 437
Fun Zone
Last month's answers
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SPOT THE DIFFERENCE (5 differences to find!)
Please note that this competition and participation in the Capricorn Rewards program are subject to terms and conditions. For the full terms and conditions, visit cap.coop/tc.
WORD HUNTER (15 words to find!)
Benefits Community Dedicated Equipment Industry Loyalty Member Opportunities Service Solutions Support Sustainability Trade Trusted Value CAPRICORN IGNITION
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