VOLUME 33 2023 SEPTEMBER "YOUR MONTHLY NEWSLETTER, WRITTEN FOR HUMANS, HUMANS, NOT GEEKS" GEEKS" Planning digital transformation? Don’t forget your people, p1 Learn how to spot fake LinkedIn sales bots, p2 Have you tried out Microsoft Designer yet?, p3 Technologies to help you run your small business better, p4 What to expect in the new iOS 17?, p5 Unauthorized Access, p6
Villain of the month, p7 10 productivity apps in Microsoft 365 you're already paying for, p8 Technology Update, p9 8 in 10 businesses were targeted with phishing in the last year. Was yours?, p10 Entertainment, p11 Featured Customer- Not your average Physiotherapy Center, p12
PLANNING DIGITAL TRANSFORMATION? DON’T FORGET YOUR PEOPLE Have you heard of the term “digital transformation”? It’s where you introduce new technology across every part of your business, to help you sell more, deliver better customer service and be more efficient/profitable.
That word ‘transformation’ sounds impressive, doesn’t it? It’s like your business is a caterpillar, ready to emerge from its cocoon as a dazzling, tech-savvy butterfly. But hold on a minute, let’s not forget about the most important part of this metamorphosis – your people.
transformation? It starts with communication. Your team needs to understand why change is happening and how it will benefit them. This isn’t just a one-time announcement, but an ongoing two way conversation.
Yes, you read that right. It’s not technology that should be at the heart of any digital transformation… it’s people.
Next, you need champions. These are individuals at all levels of the business who are enthusiastic about the change and can help others get on board. Enthusiasm is contagious!
Businesses often make the mistake of getting caught up in the whirlwind of “cool new tech” and forget about the human element. How many times have you heard of a company rolling out a major new software system, only for their employees to struggle with the change?
And finally, you need to break down silos. The digital world thrives on collaboration, and your business should too. If departments are working in isolation, you’re not harnessing the full potential of your team or your technology.
The truth is, the success of any digital transformation hinges on your team’s buy-in. You can have the most cutting-edge technology in the world, but if your people hate using it, it’s going to fail.
Let’s not forget about the role of AI in all this. Generative AI systems, such as ChatGPT, have been making waves in the media, highlighting the importance of the human element in the digital transformation debate. After all, technology should serve people, not the other way around.
So how do we put people first in digital CapitalTek Teknology Insider
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