Tek Care For clients that require IT support, IT management, and IT procurement.
What you get Support •
Unlimited Remote
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client portal, e-mail, and phone, from 8am - 5pm EST Monday-Friday.
Support/Helpdesk •
Get unlimited help during CapitalTek's normal business hours via the
On-site Support
CapitalTek offers on-site support during our normal business hours when it is determined that the problem can't be fixed remotely for an additional billable rate. This includes on-site setup and emergency on-site response.
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Live Chat Support
Our expert team is ready to assist you with any questions or create a support ticket if needed by going to our website and clicking on the chat icon.
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IT Support Panel
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Mobile Application
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After-hours, Weekend, and Holiday
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Simple and user-friendly pop-up box for chatting with our expert team
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Simple mobile application to stay connected with our expert team to create tickets, review tickets, call, or text, while on the go.
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weekends, and holidays. We offer this extended support option at an
Support
additional billable rate.
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We've got you covered not just during regular hours, but also after-hours,
Emergency Remote Response Time
After we get a message about a problem with the services we offer, we'll do our best to start fixing it within a certain time based on how urgent it is. Regular email and ticket updates shall be provided to you.
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Emergency On-Site Response Time
IT Procurement
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for an additional billable rate.
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We provide same-day on-site support during our normal business hours
Asset Inventory
We manage your information, locate warranties, track upcoming renewals for your assets, and enjoy even more convenient features – all done automatically!
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IT Hardware Sourcing
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Leasing and Financing
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We offer high-quality hardware equipment at an affordable price! Discover budget-friendly hardware solutions designed just for you
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Say goodbye to financial worries when buying equipment with our flexible leasing and financing options.