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The Delfield Company
Optimizing ingenuity with a focus on tech innovation t
Founded on the east side of Detroit, Michigan, The Delfield a worldwide force in the field of food service manufacturing Written by: Stephanie C. Ocano
Produced by: Jason Wright
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Regarded globally as one of the largest custom stainless steel refrigeration equipment manufacturers, the Delfield Company is a leader in the foodservice equipment industry. Founded in 1949, the company made its start by making custom refrigeration food storage equipment for restaurants and since then it has grown in both size and dexterity. The company has been sold and shared numerous times over the years and was most recently acquired by The Manitowoc Company in 2008. Becoming a part of the Manitowoc Foodservice 4
September 2014
led to some restructuring of the company but allowed for a consistent product mix. In April, The U.S. Environmental Protection Agency recognized Manitowoc Foodservice with a 2014 Energy Star Partner of the Year – Sustained Excellence Award for their continued leadership in protecting the environment through superior energy efficiency. Currently participating in six Energy Star categories, including fryers, ice machines, refrigerators, freezers, steam cookers, griddles, and ovens, Manitowoc Foodservice increased its Energy Star qualified
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portfolio to 1,254 models in 2013 - an increase of over 35 percent over the prior year. Convotherm was able to increase triple fold due to the newest commercial equipment category addition launched in October 2013 by Energy Star and Frymaster increased by nine models due to the expansion of their product line. “Manitowoc Foodservice has earned EPA’s highest Energy Star award – the 2014 Partner of the Year - Sustained Excellence Award – because of their unwavering commitment to helping consumers become increasingly more energy efficient,” said EPA Deputy Administrator Bob Perciasepe. Most recently, Manitowoc KitchenCare has launched a new technical support phone system in North America. Now, when Manitowoc Factory
“We have personnel dedicated to the lean journey and try to use that in every step of the process”
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Authorized Servicers call 1-844724-CARE or any of the toll-free technical support numbers for Manitowoc brands, calls are answered by the new system. Early data and feedback show that the system is working as planned. Manitowoc nearly has eliminated any wait times for FAS technicians who need help when on service calls. Chain account customers participating in subscription technical support programs for their restaurants and operations teams also are enjoying faster response.
up [and] doing problem solving.” Exhibiting activities that continuously improves all functions involves the cooperation from all employees, from the CEO to assembly line workers, and great employees makes all the difference. Delfield hires pre-screened applicants through a temporary service and works with major schools in the area, such as Central Michigan University, offering internships. On the floor, some of the primary operations are tech welding of stainless steel, assembly work and electrical work. A focus on being lean Hence, the target skills Delfield Increasing production while looks for in employees is welding reducing waste is a feat all and electrician experience. companies attempt and When it comes to such a large Delfield Company has taken work force, communication is key, certain strategies such as lean according to Hale. manufacturing and kaizen into “It takes a lot of communication consideration to achieve such a goal. and we try to work very closely,” said “We’ve had lean here for quite a Hale. “We try to work very closely few years,” said Don Hale, Director so that we’re all on the same page of Operations at Delfield. “We have and are all trying to do the same personnel dedicated to the lean thing. It’s definitely challenging. It’s a journey and try to use that in every very diverse group in a very diverse step of the process to consider those product so there’s a lot of flexibility principles while we’re setting things that we have to have from everyone.” w w w. d e l f i e l d . c o m
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Foam Supplies is Proud to Help Delfield Make Better Products that are Better for the Environment. When you buy Delfield refrigeration equipment, you’re not only buying a quality product, but also one that is environmentally friendly. That’s because Delfield insulates its equipment with ecomate® polyurethane foam from Foam Supplies, Inc. Unlike other types of foam insulation, ecomate® does not contribute to global warming, ozone depletion or SMOG production. Plus, ecomate® offers superior insulating properties, which keeps energy costs low while helping to maintain food freshness. Ecomate is U.S. EPA SNAP compliant, and also complies with the Montreal and Kyoto Protocols. So choosing Delfield products isn’t just good for business…it’s also good for the environment.
Better Products. Better for the Environment. www.ecomatesystems.com
But this flexibility is something that is easily achieved thanks in part to Delfield’s information technology team. “The software that they provide and maintain is a key to our daily operations,” said Hale. New technology unveiled As a company, Delfield has taken acknowledgement of their current technology and has decided to develop and upgrade their systems. Primarily, in the controls.
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“There is a lot of work going on in the controls, mainly with the packages that go out Company with our units,” said Hale. “We’ve had a lot of Information development in that area to get smarter, keeping the unit clean and health safe, and out of the The Delfield Company hands of the operator and more into the controls was founded in a small of the machine.” building on Detroit’s Additionally, a new fiber laser cutting machine east side in 1949 by has been developed – an upgrade from the Paul DeLorenzo and current CO2 lasers Delfield uses. The advances Thomas Springfield. The in the fiber laser allow for a smoother edge in company name was production and with the first one installed at derived from the “Del” in Delfield, Hale expects it to run much faster than DeLorenzo and the “field” the current CO2s. in Springfield. Today, “We’ve had a lot of overtime because of Delfield is one of the capacity returns and I’m hoping to reduce that largest custom stainless overtime through that equipment,” Hale said. steel refrigeration With new product launches and the recent equipment manufacturers release of a new carts and kiosks line, Delfield has in the world. a lot in store for the coming year. “We’re looking at a lot of international work that we’re supplying for different chain groups,” said Hale. “We’ve got new product launches going on. Several of them right now https://www.facebook.com/pages/Thethat hopefully the market will appreciate and continue Manitowoc-Company-The-Delfield-Companyto grow.” LLC/164737166921832
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The Delfield Company 980 South Isabella Rd Mt. Pleasant, Michigan 989-773-7981 www.delfield.com