Building strong relationships in the supply chain
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ALLEGIS GLOBAL SOLUTIONS CONTINUES TO BUILD STRONG RELATIONSHIPS THROUGHOUT ITS SUPPLY CHAIN
WRITTEN BY
SOPHIE CHAPMAN PRODUCED BY
CHARLOTTE CLARKE
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ALLEGIS
Allegis Global Solutions’ Supply Chain Manager for EMEA, Amy Fitzwarine-Smith, discusses how the company is maintaining trust with suppliers and staff
A
llegis Global Solutions (AGS) is a global leader in the talent solutions industry, providing client-focused strategies
for securing top talent. “We employ a variety of recruitment methods, including managed service provider (MSP) solutions, recruitment process outsourcing (RPO) solutions and procurement 04
solutions. My role is centred around the MSP area of the business within supply chain”, says Amy Fitzwarine-Smith, Supply Chain Manager of the EMEA region at AGS. “The supply chain team are responsible for ensuring we have the right programme delivery suppliers supporting each of our accounts and that they’re getting the same experience from AGS as a partner”. The company regards open communication, relationships, serving others and commitment to excellence as its core values, interlacing these standards into all of its operations. “One of the most important values for me is building relationships with all parties with whom we work. The respectful and trusting partnerships we have with our suppliers are the key to our business success,” remarks Fitzwarine-Smith. Having
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“ AGS has a huge focus on technology. We understand that investment in technology is what is setting companies apart in the industry” — Amy Fitzwarine-Smith, Supply Chain Manager, EMEA, Allegis Global Solutions
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ALLEGIS
“ One of the most important values for me is building relationships, with all parties with whom we work” 06
— Amy Fitzwarine-Smith, Supply Chain Manager, EMEA, Allegis Global Solutions
previously worked on the operations side of MSP, Fitzwarine-Smith highlights how crucial these relationships are to all aspects of delivery to AGS’ clients. “My experience working with a specific client account made me realise just how important suppliers and the supply chain function are to a company. I became really passionate about getting it right, putting more processes in place to ensure consistency and good communication and getting the team in a better position for us to deliver a great service, not only to the clients but to our supply chain as well.” Reaffirming strong relationships as fundamental to the company’s legacy, Fitzwarine-Smith reveals that coopera-
CLICK TO WATCH : ‘WORKING AT ALLEGIS GLOBAL SOLUTIONS’ 07 tion is a required trait from suppliers.
Over the past several years, AGS
“We ask all of our agencies to work
has invested in a proprietary business
together with us regarding all aspects
intelligence platform to capture data
of the end-to-end process so that both
from its vendor management tools.
parties are still getting their desired
AGS has branded the platform as
outcome whilst giving the client the
ACUMEN Workforce Intelligence,
most efficient and effective experience
which displays and monitors key
working with us”. AGS wants to establish
performance indicators across the
a mutually beneficial dynamic with
entire AGS ecosystem of suppliers,
suppliers – it wants agencies to feel
clients and the firm’s internal teams.
comfortable asking for information
This system collects and combines
about the business whilst also using
data from a range of vendor manage-
their strong supply chain to learn
ment tools, enabling the firm to
more about the market and potential
heighten its visibility of suppliers.
upcoming challenges or opportunities.
“We have the data from the MSP w w w.a l l e gi sgl o ba l so l ut i on s . com
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accounts we hold globally and are able
benefits. “As strategic suppliers, they
to filter that down to specific categories,
have access to the Strategic Supplier
such as location, industry and skill set.
Portal and recently released Supplier
AGS has a huge focus on technology.
Scorecards. This access gives them
We understand that investment in
visibility to all the accounts that they
technology is what is setting compa-
support. The strategic suppliers have
nies apart in the industry. It’s enabling
access to key statistics, which allow
us to remove administrative tasks and
them to benchmark their performance
make our operations more efficient,”
in comparison to their competitors
says Fitzwarine-Smith.
within a particular program,” she adds.
The company runs a strategic supplier
“We’re being completely transparent
programme which recognises the top
with them and using this to motivate
1% of its global suppliers, offering full
improved performances whilst
access to ACUMEN as one of the
maintaining the quality of candidates.
E XE CU T I VE PRO FI LE
Amy Fitzwarine-Smith Amy took the role of Supply Chain Manager for EMEA in April 2019, following seven years of experience working in MSP operations, two of which were at AGS. During that time, Fitzwarine-Smith managed recruitment in challenging locations, including Azerbaijan and Iraq. Working with agencies in these countries sparked her passion for building strong relationships and ensuring that AGS gives them the same experience given to our UK partners. Fitzwarine-Smith also leads the MySelf EMEA employee resource group, which provides colleagues with guidance and support in looking after their mental health in and out of the workplace.
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ALLEGIS
£12.3bn+ Approximate revenue
2001
Year founded
3,100
Approximate number of employees
This effort has been very well received
with the best suppliers for our clients,
by our partners.”
and I think by putting visibility on our
Another benefit to being part of
strategic suppliers it helps us to
the Strategic Supplier Program is
achieve that goal,” notes Fitzwarine-
an invitation to AGS’ annual regional
Smith.
summit, which brings together profes-
Although AGS is dedicated to its
sionals from the business to discuss
relationships with outside partners,
the market and opportunities that are
the organisation ultimately considers
important to the attendees. “Some
its people to be its biggest asset.
of the feedback we’ve had from our
In order to ensure its staff are highly
strategic partners is that this is some-
engaged with the company, AGS has
thing quite unique to AGS and proves
launched employee resource groups
to them how much we value their
(ERGs), which allow people to suggest
partnership. We want to be working
ideas that they feel will provide extra
“We know that if we don’t invest in and show our people that we are growing with the industry and that we really care about them, then our company wouldn’t be anywhere near as successful as it is” — Amy Fitzwarine-Smith, Supply Chain Manager, EMEA, Allegis Global Solutions support to them and their peers.
success – both with suppliers and its
“I think our ERGs prove how we feel
own staff. “We know that if we don’t
about our employees – they demon-
invest in and show our people that
strate how much time and willingness
we are growing with the industry and
we put in to make sure they feel they
that we really care about them, then
are part of the group and the society
our company wouldn’t be anywhere
beyond their usual work team,”
near as successful as it is,” says
Fitzwarine-Smith says. The firm also
Fitzwarine-Smith. “We ensure that
offers its employees access to an
we take the time to really look after
online learning platform called
our team members and our industry
Degreed. This system provides online
colleagues.” As it continues to strength-
articles supplied by the learning and
en its reputation and relationships
development team. “It’s a self-learning
within the industry, the firm is also
tool that can help staff develop their
seizing opportunities in terms of
soft skills and grow their knowledge
technology, innovation and transforma-
around all parts of the business,”
tion – enabling it to grow its supply
she explains.
chain and team.
For AGS, building and maintaining strong relationships is vital to its w w w.a l l e gi sgl o ba l so l ut i on s . com
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Allegis Global Solutions 7312 Parkway Drive South Hanover Maryland USA 21076 T +1 877 247 4426 www.allegisglobalsolutions.com