REVIEW HSF7
Department for Work & Pensions
INTRODUCTION
The Burnley Together Hub at Down Town, acts as a central coordination point for many of the support services funded through Household Support Fund (HSF7) and wider, bringing together partners, resources and expertise under one roof. By providing a trusted and accessible first point of contact, the Hub ensures residents can access timely advice, practical assistance and onward referrals without having to navigate multiple systems.
Through strong partnership working and targeted funding such as HSF7, we have created a joined-up approach to tackling food insecurity, financial hardship, social isolation and wider cost-of-living challenges. Many of these services are delivered directly from Down Town through regular sessions, enabling residents to access multiple forms of support in one familiar and trusted location. This coordinated model enables services to work more effectively together, maximising impact and ensuring residents receive the right support at the right time.
The Period Coach
Lancashire Women’s Centre Handywomen, Advice & PIP Services
ICANN Support Sessions
The Burnley Together Hub, based in DownTown, provides a central point of contact for residents in need of support, advice, and guidance. It continues to play a vital role as a trusted and accessible first point of support for individuals and families across the borough.
Over the last quarter, the Hub delivered 176 caseworker sessions, supporting 56 unique residents, including 28 new cases This highlights both continued engagement from existing clients and increasing demand from new individuals seeking help.
Thanks to continued funding through the Household Support Fund (HSF7), Burnley Together has been able to offer essential financial assistance to those most in need. During the past quarter, 222 direct applications were approved, providing supermarket and fuel vouchers to help residents remain safe, warm, and well-nourished during ongoing cost-of-living pressures.
Partnership working remains central to the Hub’s impact. Through close collaboration with trusted local organisations and services, the Hub facilitated 111 successful referrals for additional support. This included access to energy-efficient appliances and heating equipment, household essentials, school uniforms, and public transport. These partnerships continue to act as a vital lifeline for many households, helping residents maintain safe, stable, and comfortable living conditions at a time of significant financial hardship.
CASE WORKER
Between October and December 2025, the Burnley Together case worker delivered deeply rooted, person-centred support to residents across Burnley experiencing multiple, overlapping challenges. By working from a foundation of community trust, local knowledge, and long-term relationships, the service responded to residents’ needs without time limits, recognising that sustainable change requires consistency, understanding, and flexibility.
The most common challenges were housing insecurity, financial hardship, and mental health pressures, often interlinked and exacerbated by isolation or trauma. By collaborating closely with local landlords, housing associations, voluntary organisations, faith groups and Burnley Council, the case worker provided coordinated, practical and compassionate support that helped residents stabilise their lives and reduce reliance on crisis interventions.
Access to the Household Support Fund (HSF7) enabled immediate relief while longer-term stability was achieved through income maximisation, debt prevention and emotional support, helping residents reduce material deprivation and avoid emergency food or crisis payments.
WHO WE SUPPORTED UNDERSTANDING OUR COMMUNITY
Over this three-month period, 28 new cases were opened, reflecting the diversity of need in Burnley:
These numbers highlight that support reached vulnerable adults, families, and households with complex needs, helping to maximise income, prevent financial crisis and improve wellbeing.
ENGAGEMENT AND RELATIONSHIPS
Rather than short-term interventions, Burnley Together prioritises ongoing relationships, allowing residents to engage at their own pace and access support when needed.
176 support sessions 57 unique individuals
KEY AREAS OF COMMUNITY NEED AND OUTCOMES
HOUSING STABILITY
• Preventing homelessness through timely intervention and advocacy
• Supporting residents to secure and sustain tenancies
• Liaison with landlords, housing associations and Burnley council housing team
• Supporting Discretionary Housing Payments applications, reducing the need for crisis housing or emergency payments
IMPACT: Residents were able to maintain stable accommodation, avoid crisis interventions and live with dignity.
FINANCIAL RESILIENCE
• Benefits checks and Universal Credit support, maximising income
• Referrals to local debt advice and charitable funds, helping reduce priority debt
• Emergency assistance via Household Support Fund (HSF7) to reduce material deprivation
• Support with transport, work, training and appointments to maintain independence
IMPACT: Residents experienced increased income, reduced reliance on crisis food or energy support, and improved financial confidence.
MENTAL & EMOTIONAL WELLBEING
• Regular emotional support and reassurance
• Reducing anxiety linked to housing and financial insecurity
• Building confidence, independence, and trust in services
IMPACT: Residents were better able to engage with support, manage stress and take positive steps towards long-term stability.
PRACTICAL, LOCAL SUPPORT DELIVERED
Through the Household Support Fund (HSF7), residents received essential items and assistance that reduced material deprivation, supported family connections, and prevented reliance on emergency services:
• Bed (enabling a father to host children for weekend contact)
• Pram (helping a mother attend appointments and regain custody of an older child)
• Sofa bed, air fryer, school uniforms
• Bus passes for work, healthcare, and education access
Each intervention was embedded within a holistic plan, connecting residents to financial advice, benefits support, and follow-up advocacy where needed.
COMMUNITY IMPACT STORIES
CUSTOMER A –PREVENTING HOMELESSNESS THROUGH LOCAL PARTNERSHIP
Customer A was pregnant, isolated, and facing eviction due to rent arrears after workplace bullying and sickness absence.
Support Delivered:
• Attendance at Job Centre and HR meetings
• Assistance with benefit and housing element claims, maximising income
• Food vouchers, food parcels, and winter warmer packs, reducing immediate material deprivation
• Referral to Citizens Advice Bureau for debt advice, preventing escalation of priority debt
• Liaison with the Homeless Team to secure appropriate banding
• Allocation of a two-bedroom property via B With Us
• Emergency boiler replacement arranged through Burnley Council
• Weekly emotional support
• Sure Start Grant application
OUTCOME: Customer A avoided homelessness, accessed appropriate advice, maximised income, and reduced reliance on crisis payments. She secured safe, suitable accommodation and regained financial stability, all while receiving ongoing emotional support that reduced stress and anxiety.
CUSTOMER B – REBUILDING TRUST AND BELONGING
Customer B, referred by a local church minister, relocated to Burnley for safety after leaving a criminal lifestyle. Living with trauma, he was initially isolated and mistrustful of services. Support Delivered:
• Maximised income through Universal Credit
• Assistance with Job Centre appointments and utility setup
• Household Support Fund access: fuel and food vouchers, bed and bedding
• Emotional support, form-filling, and advocacy
• Secured three Discretionary Housing Payments, preventing housing crisis and supporting stability
• Liaison with council housing repairs team
• Confidence-building and life skills development
• DVLA driving licence reapplication, employment support, and health appointment assistance
• United Utilities Trust Fund application and RSPCA pet support
OUTCOME: Customer B now lives independently, manages his tenancy successfully, and has rebuilt a positive support network. Access to advice and financial support reduced material deprivation, maximised income and decreased reliance on crisis payments. He volunteers regularly in his local church, demonstrating restored trust, confidence, and social engagement.
This reporting period demonstrates how Burnley Together’s person-centred, community-focused approach delivers sustainable outcomes: reducing material deprivation, improving financial resilience, increasing access to advice, preventing homelessness, and decreasing reliance on emergency and crisis support.
The Period Coach programme continues to expand, delivering education, practical support, and confidence-building workshops for school-age young people across Burnley. Through schools, sports clubs, and community groups, the programme combines hands-on support, education on menstrual health, and life skills, preparing young people for independent living and reducing future risk of financial and material hardship.
PROGRAMME REACH AND DELIVERY
Schools:
• Holly Grove SEN School – 5 sessions
• Briercliffe Primary School – 2 sessions
• Blessed Trinity High School – ongoing engagement
Sports Clubs:
• Burnley Sports Clubs and Netball teams – sessions delivered
• Discussions ongoing with Burnley Tennis Club and Rugby Club
Workshops:
• 19 sessions Delivered
Resource Distribution:
• 550 period packs distributed directly to young people
• Additional packs supplied to partner organisations supporting vulnerable service users
Partnerships:
• Collaboration with Participation Works and school staff ensures inclusive, accessible delivery
WORKSHOP FOCUS
Education & Awareness
• Menstrual health, hygiene, and confidence in managing periods
• Reducing stigma and encouraging discussion
Practical Support
• Hands-on use of period products
• Packs provided for home use, reducing reliance on peers, schools, or emergency provision
Life Skills & Early Intervention
• Building confidence, resilience, and self-esteem
• Signposting to other support services in the community
CONTRIBUTION TO HSF OUTCOMES
While primarily a health and education programme, the Period Coach workshops contribute to wider HSF outcomes by:
Reducing experience of material deprivation: 550 packs provided ensure young people have necessary period products, reducing financial burden on families and avoiding periods of deprivation.
Reducing need for emergency provision: Provision of packs and practical guidance reduces reliance on last-minute or emergency products at schools, clubs, or homes.
Increasing access to appropriate and quality advice services: Workshops include signposting to school, health, and community services, enabling participants to access support when needed.
Maximising long-term household resilience: Early education on self-care, independence, and practical life skills supports young people to manage future expenses and reduces risk of crisis situations.
Supporting financial and life skills preparation: By teaching young people independence, confidence, and self-management, the programme indirectly supports increased savings, reduced priority debt, and decreased need for crisis support as participants mature into adulthood.
CASE STUDY
Student X – Holly Grove SEN School:
• Initially reluctant to engage, X received one-to-one support over 5 sessions.
• Gradually became comfortable in group discussions and learned to manage periods independently.
• Outcome: Improved confidence, independence, and reduced risk of reliance on emergency products or ad-hoc support from peers or teachers.
Next Steps
• Expand to additional high schools and sports clubs (Burnley Tennis Club, Rugby Club).
• Continue collaboration with schools, clubs, and Participation Works to maintain inclusive and accessible delivery.
• Collect participant feedback to monitor confidence, practical skills, and engagement, reinforcing contribution to HSF outcomes.
Summary:
The Period Coach programme demonstrates how targeted, community-based interventions for young people can reduce material deprivation, prevent reliance on emergency products, and increase access to support services, while also preparing participants with life skills and independence that contribute to long-term financial resilience and wellbeing.
LANCASHIRE WOMEN’S CENTRE HANDYWOMEN SERVICES
During this reporting period, the Handywoman Service supported 77 local families to maintain safe, warm and stable homes, directly reducing the experience of material deprivation for households already under financial pressure. Through 220 completed repair jobs, the service addressed issues that, if left unresolved, would have increased household costs or pushed families towards crisis support.
Energy efficiency and home security checks were delivered to 77 households, leading to reduced energy usage and improved home safety. These preventative measures contributed to increased household savings, easing pressure on limited incomes and reducing the likelihood that families would need emergency food parcels or crisis payments to cover basic living costs.
During visits, staff identified households experiencing financial strain and supported access to appropriate, high-quality advice services, resulting in 25 money check referrals. This early identification and referral ensured residents received timely, tailored advice to stabilise finances, rather than reaching crisis point.
The service supported a diverse range of households, including pensioners (17), unpaid carers (17), families with children (22) and households affected by disability (21), many of whom were managing rising costs on fixed or limited incomes. By addressing practical household issues alongside financial guidance, Handywoman Services helped residents maximise existing resources and reduce reliance on emergency or statutory support.
ADVICE SERVICE:
During this period, 127 people received personalised guidance on benefits, debt, and budgeting. This support has been particularly valuable for older adults, carers, families, and individuals with disabilities, helping them manage rising living costs and navigate complex systems with greater confidence and understanding.
PIP SUPPORT SERVICE:
The PIP service assisted 42 individuals with their Personal Independence Payment applications, offering reassurance and guidance throughout a process that can often feel intimidating or inaccessible. This support has enabled clients to access essential financial assistance, improving their day-to-day lives and reducing stress associated with navigating benefits systems.
REDUCING FINANCIAL PRESSURE AND SUPPORTING INDEPENDENCE
An 81-year-old woman living with her husband, both of whom have disabilities and care needs, was supported by Handywoman Services after experiencing increasing stress linked to financial pressure and difficulties accessing support. The client lives with osteoarthritis affecting her hips, feet, and shoulders, significantly limiting mobility. Despite this, she is the primary carer for her husband.
The client was struggling to complete a digital Blue Badge application and was anxious about using her husband’s badge when driving, fearing penalties or the loss of the badge. This uncertainty limited her independence and increased stress. Support was provided to complete the application and upload the necessary documentation, ensuring access to appropriate advice and removing a barrier to essential mobility support.
Alongside this, practical energy-saving measures were introduced within the home, including fitting draft excluders and adjusting the boiler temperature to improve efficiency. These changes resulted in immediate savings on energy bills, reducing ongoing household costs and helping prevent the need for crisis payments or emergency food support.
Information about ICANN was also provided to ensure the client could access further specialist advice if needed, strengthening her ability to manage future challenges independently.
As a result, the client’s Blue Badge application was approved, restoring confidence and independence. The reduction in energy costs eased financial pressure, contributing to greater stability and reduced risk of debt escalation. The support helped the household maintain financial resilience without the need for emergency interventions.
“Just had a message to say I got a Blue Badge, bills are already less. Thank you for your help.”
IMPACT: These services have made a tangible difference to individuals and families across Burnley. By addressing practical needs - through advice on finances and benefits - and improving access to essential support, clients report feeling safer, more confident, and better able to manage daily challenges. When combined with complementary services, such as the Handywomen Service and Money Advice, this work demonstrates the vital role of tailored, practical support in enhancing wellbeing, independence, and resilience within the community.
Over the past quarter, ICANN continued to provide vital, person-centred support to residents through weekly drop-in sessions at Down Town and Valley Street. These sessions offered accessible, practical guidance for individuals navigating complex benefits systems, supporting both immediate needs and long-term financial stability.
Across the quarter:
• 141 individuals received one-to-one support
• 58 PIP applications, 10 ESA/UC50 forms, 12 Attendance Allowance applications, and 4 Child DLA applications were completed
• 39 Mandatory Reconsiderations and Appeals (SSCS1) were submitted
• Additional enquiries relating to benefits and financial support were also managed The people supported represented a wide range of circumstances:
• 121 households included a disabled adult or child
• 13 older people
• 6 families with children
By providing guidance and hands-on support with form-filling, ICANN helped residents access the benefits they are entitled to, maximise their household income and reduce financial hardship. Many clients reported increased confidence in managing their finances and navigating systems, ICANN’s sustained, consistent presence and person-centred approach continue to make a tangible difference, ensuring that residents not only gain immediate financial relief but also the skills and confidence to maintain long-term stability. Each session reinforces the value of accessible, local support embedded in the community, particularly for those facing complex, ongoing challenges.
The estimated fincial gain to Burnley residents over the last quarter is £518,062.
SUPPORTING CLIENT G THROUGH PIP ASSESSMENT
INTRODUCTION: Client G self-referred to ICANN seeking support for an upcoming PIP assessment, feeling anxious and uncertain about what to expect. She experiences mental health challenges, including Emotional Attachment Disorder, and also struggles with incontinence and a weak bladder. She is under the care of a mental health team, which she can contact when needed, but finds it difficult to open up or discuss her needs, which heightened her anxiety about the assessment.
Client G lives with her two teenage children, who are independent but supportive. She feels grateful for their help but also experiences guilt for relying on them. Outside of her family, Client G is socially isolated and rarely leaves the house. She works part-time as a cleaner but has been off sick for some time due to her health.
DETAILS OF INTERVENTION:
ICANN supported Client G through a structured, person-centred approach: PRE-ASSESSMENT PREPARATION:
1. A pre-meet phone call was arranged the Friday before her Monday assessment.
2. Discussed the types of questions to expect and highlighted important details to share.
3. Explored areas where Client G needed extra support, clarifying ways to communicate her needs effectively.
ASSESSMENT DAY SUPPORT:
1. The assessment was called three hours earlier than planned, causing distress. ICANN reassured Client G that she could choose to wait until the agreed time.
2. A three-way call was established during the assessment, enabling ICANN to:
i. Rephrase questions concisely
ii. Offer reassurance during moments of distress
iii. Support Client G through repeated, confusing questions
3. Assessment lasted approximately 2.5 hours, with ICANN providing ongoing emotional support.
RESULTS OF INTERVENTION
• Client G successfully completed her PIP assessment, with ICANN advocacy support helping her manage anxiety and navigate challenging questioning.
• She expressed that she would probably not have gone through with the assessment without support, demonstrating the importance of advocacy for clients with complex emotional and mental health needs.
• The intervention indirectly benefited her family, as she was able to manage the process without relying heavily on her children for emotional support during the assessment.
Icann quotes:
“I really do need a lot of support to help me understand, it was great that ICANN could arrange things around me and my support team.”
“I couldn’t have done this alone and have been telling all my friends how wonderful and brilliant you all are.”
“We have never claimed benefits and just didn’t know where to begin. ICANN made it so easy and straightforward for us.”
SUMMARY
ICANN’s support for Client G ensured she could engage with a complex and stressful assessment process, providing:
• Practical guidance on what to expect and how to communicate needs
• Emotional reassurance during high-stress moments
• Advocacy to clarify and rephrase assessor questions
• Post-assessment debrief to reinforce confidence and understanding
This intervention demonstrates the value of person-centred advocacy for clients experiencing anxiety, mental health challenges, and social isolation, enabling them to access critical financial support with dignity and reduced stress.
ICANN CLIENT IMPACT REPORT:
SUPPORTING SP’S HEALTH, WELLBEING, & FINANCIAL SECURITY
SP was referred to ICANN by her husband, who learned about the service through their daughter. They contacted ICANN directly and attended a face-to-face appointment at Valley Street Community Centre, which is fully wheelchair accessible.
SP has multiple complex health conditions, including stage 4 lung cancer (currently not terminal), two previous hip fractures, arthritis, osteoporosis, Raynaud’s disease, diverticulitis, plantar pustulosis, and severe anxiety and depression. These conditions significantly limit her mobility, meaning she relies on a wheelchair and her husband for almost all daily living tasks, including personal care, medication management, cooking, cleaning, and attending medical appointments.
SP no longer works due to her health and experiences social isolation, rarely leaving the house other than for medical reasons. While she receives support from her GP and hospital specialists, there is no wider statutory or social care involvement, leaving her husband as her primary carer.
RESULTS OF INTERVENTIONS
• SP successfully submitted her PIP review, ensuring continuity of financial support while managing complex health conditions.
• SP is taking steps to access a dietitian referral, which may support her nutrition and wellbeing during chemotherapy.
• SP’s husband has been encouraged to seek a Carer’s Assessment, providing access to information and potential support services to reduce carer strain.
• The intervention strengthened the household’s capacity to cope practically and emotionally.
INDIRECT IMPACT: The support provided also benefits SP’s husband by giving him access to information and potential respite options, which supports the overall wellbeing of the household.
SUMMARY: ICANN’s support enabled SP to maintain financial stability, access tailored health advice, and strengthen household resilience, while empowering her husband to explore additional support. The intervention demonstrated the importance of person-centred, practical guidance for individuals with complex needs and their families.
HSF7 funding has enabled Burnley FC in the Community Foodbank to continue delivering essential emergency food support to residents experiencing food insecurity across the borough. The funding has ensured the service remained responsive during a period of sustained demand while also strengthening pathways towards longer-term solutions. Between November and December 2025, the foodbank distributed 841 emergency food parcels, supporting 313 families with children and 68 pensioner households. This support played a vital role in addressing immediate need and preventing further hardship.
HSF7 funding has been instrumental in expanding access to affordable food through Burnley’s two Community Grocery sites at DownTown and Valley Street
During this quarter, 5,862 shops were completed and 268 new members joined, highlighting sustained demand. This model provides a dignified alternative to emergency food provision by bridging the gap between foodbanks and supermarkets and enabling people to access affordable food. Through HSF7 we have offered funded Grocery memberships and shops to residents most in need. This has helped households stretch limited budgets and reduce reliance on crisis support.
HOW THE FOODBANK AND COMMUNITY GROCERY WORK TOGETHER
Together, the Foodbank and Community Grocery provide a coordinated and complementary response to food insecurity. While each service has a distinct role, their impact is strengthened by strong partnership working, collaboration across the Burnley Together Hub, and an approach grounded in empathy and understanding.
The foodbank provides immediate support during periods of crisis, ensuring no one goes without food. At the same time, it acts as a gateway to longer-term solutions by introducing residents to sustainable options. Where possible, residents are invited to collect crisis food parcels from the Down Town or Valley Street sites, enabling them to experience the Community Grocery environment first-hand.
The Community Grocery builds on this foundation by offering a consistent, affordable, and dignified food solution that helps prevent repeat crises. Ongoing support from Burnley Together staff ensures residents can transition with confidence and independence. Engagement data indicates a positive shift towards long-term sustainability.
This joined-up approach ensures that crisis provision and sustainable food access work hand in hand, delivering both short-term relief and long-term resilience. Burnley has moved beyond crisis response towards a more preventative model of food support that supports lasting change and reduces reliance on emergency provision.
HOUSING
Household SUPPORT FUND
When DHP funding is exhausted, the Household Support Fund (HSF7) has become a critical resource for supporting residents in Burnley who are struggling with housing costs. Rising rents, driven by increasing mortgage rates and the broader cost-of-living pressures, are placing households on benefits under significant financial strain. In these cases the HSF is being used primarily to:
Centres, Citizens Advice Bureau, and Welfare Rights services, applications have increased, demonstrating the widespread need for this support.
• Funding initially allocated based on last year’s figures is under pressure due to higher demand and increased rental costs.
• Support households with rent top-ups
• Help cover moving costs, including deposits or removals, often to reduce rent or address overcrowding
• Enable residents to secure and sustain tenancies, preventing homelessness
IDENTIFIED NEED
Rents across Burnley have risen substantially. Local Housing Allowance (LHA) rates and Universal Credit housing elements have not increased in line with rents, leaving residents facing unexpected and sometimes significant shortfalls.
• Many households on benefits are struggling to meet rent top-ups imposed suddenly by landlords.
• As awareness of HSF funding has grown, through promotion by Job
PARTNERSHIP WORKING
The impact of HSF funding is amplified by strong local partnerships, including:
Job Centres, CAB, and Welfare Rights teams, who identify and refer households needing support
• Landlords and housing providers, who collaborate to provide accurate information on rent arrears, deposits, and tenancy requirements
• Local authorities, facilitating moves or tenancy adjustments to prevent homelessness
These partnerships ensure that funding reaches the households most at risk, helping to stabilise tenancies, prevent eviction, and maintain community wellbeing.
IMPACT ON RESIDENTS
Through targeted use of HSF funding:
• Households are able to maintain tenancies and avoid homelessness
• Residents can afford rent top-ups that would otherwise be unmanageable on benefits
• Moves to smaller or more affordable properties help reduce long-term financial strain and prevent overcrowding
• Support with deposits and removal costs ensures that new tenancies are accessible and sustainable
The combination of timely funding and collaborative support means residents not only receive financial relief but also benefit from the advice and guidance of trusted local partners.
With DHP funding exhausted, HSF has become a lifeline for vulnerable households in Burnley, providing essential support to help residents remain in secure accommodation and manage increasing housing costs. Strong partnership working ensures the fund reaches those most in need, helping to prevent homelessness, reduce financial strain, and support household resilience.
MONEY ADVICE
EARLY INTERVENTION WORKSHOPS
Delivered to school-age young people to prepare them for adulthood by building essential money, life and employment skills before they face financial independence. The project focused on early intervention, recognising that improving financial understanding at a young age helps prevent future hardship, debt and crisis situations. The workshops were designed to be inclusive, practical, and engaging, with flexibility to support young people with additional learning needs, lower confidence, or limited prior exposure to money management. By introducing these skills early, the project aimed to reduce future material deprivation and support smoother transitions from education into work or further training.
DEVELOPING MONEY AWARENESS AND FINANCIAL CONFIDENCE
Through budgeting and money management sessions, young people learned the importance of managing money responsibly, understanding income and outgoings and making informed spending choices. Sessions explored how household budgets work, including essential costs such as rent, utilities, food, and transport, helping participants understand the real cost of living before leaving school.
Young people were introduced to practical money-saving strategies, including how to keep household bills low, review energy use, and understand the process of changing suppliers. This early exposure supports long-term financial resilience and helps reduce the risk of future financial hardship once young people begin earning or managing benefits.
BUILDING PRACTICAL
SKILLS TO REDUCE
FUTURE HARDSHIP
Practical workshops such as shopping and cooking on a budget allowed young people to develop real-life skills in a supportive environment. Learning how to plan meals, shop affordably, batch cook, and store food safely helped build independence while reinforcing habits that reduce waste and stretch household income. Participants were able to take food home, immediately reinforcing the value of budgeting and planning.
HOLISTIC SUPPORT AND CONFIDENCE BUILDING
The project recognised the strong link between financial stress, confidence, and wellbeing. Mental health and wellbeing support was embedded throughout delivery, alongside opportunities for one-to-one support and group discussion. Young people were supported to build resilience, confidence, and self-belief, particularly those with additional needs or anxiety around change and independence.
Additional sessions, including Gamble Aware, helped young people understand financial risk and the long-term impact gambling can have on income and wellbeing.
UNDERSTANDING
WORK, INCOME, AND FINANCIAL RISK
Life skills introduced young people to key concepts they are unlikely to encounter in school, including:
• How wages work, reading payslips, tax codes, and National Insurance
• Employment contracts and workers’ rights
• The risks associated with loans, high-interest credit, store cards, and buying on finance
By increasing understanding of financial risk early, the project supports young people to avoid high-cost debt and make informed decisions when managing money for the first time.
Workshops also explored benefits in a non-judgemental way, to remove stigma and ensuring young people know where to seek support in the future. Sessions on banking options, savings accounts, Credit Unions, and online scams helped young people develop safe financial habits.
SUPPORTING FUTURE EMPLOYMENT AND INCOME STABILITY
Careers-focused sessions supported young people to develop CVs, practice interview skills, and understand application processes. This work helped build confidence, self-esteem, and employability, supporting future access to employment, training, or apprenticeships. Strengthening these skills at school age increases the likelihood of sustained income and reduces future reliance on crisis or emergency financial support.
OVERALL IMPACT
By delivering early, age-appropriate financial education, the project has helped school-age young people:
• Build confidence and understanding around money before leaving education
• Develop practical skills that reduce the risk of future material deprivation
• Increase awareness of safe financial choices and where to access advice
• Strengthen employability and long-term income potential
• Reduce the likelihood of crisis support, emergency payments, or food insecurity later in life
This preventative approach demonstrates the value of early intervention, ensuring young people leave school better prepared, more informed, and more resilient as they move toward adulthood and financial independence.
CASE STUDY:
X - A PUPIL WITH ADDITIONAL
LEARNING NEEDS
X is a Year 10 pupil with additional learning needs. Prior to the start of the Household Support Fund (HSF) Money Education project, the school completed a referral form for X, enabling staff to understand his needs and put appropriate support in place. The referral identified that X would require support with reading and writing, as well as help settling into a new group environment. It was also noted that X could become overwhelmed when meeting new people and might struggle to engage initially.
Project staff worked closely with the school to plan a supportive approach. It was agreed that Rachel would sit alongside X throughout the sessions, providing consistent support, building trust, and helping with session content, including reading and written tasks. This approach ensured X could access the programme in a way that felt safe and manageable.
At the start of the project, X chose to sit with his back to the rest of the group and was reluctant to speak. Rachel offered calm, patient encouragement, allowing X to participate at his own pace without pressure. Over several weeks, this consistent, nurturing support helped X to feel more comfortable. Eventually, X made the decision to join the main table with the rest of the group, with Rachel still nearby for reassurance.
As confidence grew, X began to engage fully in sessions, sharing
ideas, contributing to discussions, and answering questions. With the right support in place, X was able to be himself within the group and benefit fully from the learning.
The project also supported X’s aspirations for the future. X expressed an interest in working in a supermarket after leaving school. Through the sessions, X developed a better understanding of:
• Wage slips, tax, tax codes, and National Insurance
• Basic debt awareness and money management
• Preparing a CV to support work experience and future employment
These skills have helped build X’s financial awareness and confidence, supporting long-term income resilience and reducing the risk of future financial hardship.
The final session included a group evaluation of the project. Reflecting on his experience, X said:
“I don’t learn this at school and I didn’t understand why I had to learn it. But it is important. I now know how life works when I’m older.”
This case study demonstrates how HSF-funded, tailored money education, delivered with patience and person-centred support, can increase confidence, improve access to appropriate learning, and equip young people with essential life skills that support future financial stability and independence.
THE IMPORTANCE OF ENGAGING WITH THE COMMUNITIES WE SERVE
This quarter, CAP supported 149 households through a combination of structured programmes and flexible drop-in sessions. This delivery model prioritises face-to-face, personalised support and recognises the importance of building ongoing relationships with a single, trusted worker who residents can contact directly for continuity and reassurance. The households supported represented a wide range of circumstances, including 68 families with children, 22 households containing a disabled adult or child, 8 older people, and 4 care leavers, many of whom were experiencing complex and significant challenges. These sessions are having a tangible impact within the community, supporting individuals to improve financial stability, access the support and entitlements available to them, and build confidence in managing their situations. ICANN’s work continues to grow in both reach and significance, with weekly engagement demonstrating the ongoing demand for trusted, relationship-based support. Engaging directly with local communities is vital in ensuring people understand and can access the support CAP offers. We recently spoke at a local church about the impact of CAP. At the end of the session,
a member of the congregation approached us to share his situation with debt. He had mistakenly believed that utility debts could not be addressed. After a long conversation, he self-referred to our service. We are now working with him and his wife, who had both recently lost their jobs. We have referred them to our Job Club, provided fuel and emergency shopping vouchers, and supported them with a Christmas hamper. We are currently well on the way to finding a sustainable solution to address their debts.
EARLY INTERVENTION THROUGH COMMUNITY EVENTS
At a Springfield Primary School event, H initially approached ICANN to discuss a Personal Independence Payment (PIP) assessment. She then came over to speak with us about budgeting.
At first, H stated she had no debts. However, as we worked through her budget together, she disclosed arrears across several priority payments. As a result of this conversation, H has now booked an appointment to become a debt client. We hope to support her in developing a more comprehensive budget, addressing her debts, increasing her income, and reducing her outgoings.
WORKING TOGETHER ACROSS CAP SERVICES AND PARTNER ORGANISATIONS
J was a member of the CAP Job Club. After I visited one of the sessions, J asked to speak with me directly. Although he was just managing his budget, he had received a letter from a debt collection agency regarding a £40 administration fee that he had missed when cancelling his car insurance after realising he could no longer afford it.
Due to charges and interest, this had escalated to £250. We successfully negotiated a settlement of £200, which was funded through an ACTS 435 grant. We also completed a benefits check to help maximise his income, and J was supported by the Job Club to find volunteer work.
CAP BURNLEY, NELSON & COLNE DEBT CENTRE – CASE STUDY
Background
A was introduced to the CAP Debt Centre through Downtown. At the time of referral, he was facing multiple challenges, including significant debt, a property in disrepair, and recent sight loss. He was not accessing the support services he needed and was struggling to care for himself, particularly with cooking, which led to frequent injuries such as burns to his hands and hair. A was extremely isolated and experiencing low mood and depression.
SUPPORT PROVIDED
Through CAP’s debt and holistic support services, and by working closely with partner organisations, we supported A in the following ways:
• Increased his Universal Credit to help address his deficit budget
• Referred to ICANN for support with PIP application
• Arranged an assessment by Lancashire County Council, for specialist equipment for his sight loss, including a white stick and mobility training
• Connected him with the local church community, who provide home-cooked meals that he can safely heat in a microwave
• Supported him to access a local blind group, helping him connect with others with shared experiences
OUTCOME
When we first met A, he was isolated, depressed, and struggling to live independently. He now has a strong support network, practical tools to manage his sight loss, and improved financial stability.
A regularly attends several community and support groups each week, has rebuilt friendships, and has regained his confidence and independence. This case study demonstrates the impact of coordinated, person-centred support in restoring dignity, safety, and wellbeing.
FOODIE FRIDAYS A STORY OF LEARNING, CONNECTION, & CONFIDENCE
During Autumn the Foodie Fridays programme brought together a small group of local participants for six weeks of cookery, creativity and conversation. What began as a tentative, quiet group soon blossomed into a vibrant, supportive community where laughter, learning and pride flourished.
FINDING CONFIDENCE IN THE KITCHEN
During the first session, many participants were hesitant and unsure. Some had limited cooking experience, while others were adjusting to new life circumstances. Over the weeks, the kitchen became a space of exploration and encouragement. Participants began sharing stories, swapping tips and helping one another, gradually becoming more confident and chatty.
Leftover food from ‘FareShare’ each week provided practical support and
allowed participants to experiment with ingredients at home. Discussions naturally evolved beyond cooking, including conversations about housing and local services, which gave participants access to advice they hadn’t previously known.
SHARING SKILLS AND MAKING AN IMPACT
One week, the group came together to prepare large pans of soup for the Cosy Home Winter Event. Participants took pride in their contribution, asking about the event afterwards and showing genuine delight in knowing that others enjoyed their cooking.
The Christmas-themed session brought extra creativity and fun. Chocolate logs were rolled and decorated, while one of the assistants demonstrated 3D-printed decorations and fondant icing techniques, inspiring curiosity and hands-on engagement across the group.
INDIVIDUAL JOURNEYS
Participant 1 had recently lost their spouse of 62 years and was navigating life alone. Initially withdrawn and emotional when discussing cooking, they gradually opened up with the support of a patient assistant. By the end of the six weeks, smiles and laughter were common as they shared stories and experimented with recipes. They reported using recipe cards at home, planning meals and trying new dishes, showing a noticeable boost in confidence.
Participant 2 had rarely cooked at home, relying on ready meals. Through the sessions, they discovered enjoyment in cooking for themselves and began keeping the recipe collection to try at home, enjoying the sense of independence and accomplishment.
Participant 3 took inspiration from the soup-making sessions, purchasing a blender to create homemade soups at home. They embraced experimenting in the kitchen, demonstrating the direct application of skills learned during the workshops.
Participant 4, who had moved back to the UK from China during the pandemic, had struggled to feel at home. Inspired by making flatbreads in the sessions, they began recreating familiar dishes from their childhood, connecting with their culture while building confidence and enjoyment in cooking.
OUTCOMES AND IMPACT
Across the six weeks, participants experienced:
• Increased confidence and social connection – feeling comfortable sharing, laughing, and learning together
• Practical cooking skills and independence – trying new recipes, planning meals and applying skills at home
• Access to resources and ongoing learning – through recipe cards and online resources
• Pride and community contribution – through participation in the Cosy Home Winter Event
The programme also contributed to reducing material deprivation by providing access to food from Fairshare and recipe packs and to increasing access to advice and support through discussions about housing and local services.
CONCLUSION
The Foodie Fridays Autumn 2 sessions transformed a small group of hesitant participants into a connected, confident community. Beyond cooking, the programme nurtured wellbeing, independence and resilience, leaving participants equipped with skills, knowledge and pride to carry forward into their daily lives.
It was not just about food—it was about connection, confidence and a sense of belonging.
REFLEC TIONS
The Burnley Together Hub, based at DownTown, continues to demonstrate the power of a coordinated, centralised approach to community support. By acting as a first point of contact, the Hub brings together a wide range of services and projects - including Foodie Fridays, ICANN / CAP, the Burnley FC in the Community Foodbank, Household Support Fund applications, caseworker sessions, and wider community referrals— ensuring residents can access the help they need in one trusted location.
This integrated model maximises impact, enabling residents to receive timely advice, practical assistance,
and seamless onward referrals. It also strengthens partnerships with local organisations, providing essential support in areas such as food security, financial stability, household essentials, social connection, and wellbeing.
Through this collaborative approach, Burnley Together Hub and DownTown not only address immediate needs but also empower residents to build confidence, independence, and resilience. The Hub’s role as a central coordinating point remains vital in helping the Burnley community navigate ongoing challenges, ensuring that support is accessible, consistent, and sustainable for those who need it most.