KEEPING OUR TEAM AND CUSTOMERS SAFE BUNNINGS’ FACIAL RECOGNITION TECHNOLOGY TRIAL During 2018-2021, Bunnings ran a trial of facial recognition technology at 63 stores across Victoria and NSW to help keep our team and customers safe and reduce theft.
WHAT HAPPENED WHEN A CUSTOMER WALKED IN STORE? Using the store’s existing CCTV footage, the customer’s face was compared against a database of people who were banned from one of our stores or had committed theft and/or acts involving physical or verbal abuse towards our team members or customers
WAS THE CUSTOMER A MATCH? YES
NO NO MATCH
POTENTIAL
DATA
OFFENDER
DELETED
Data is processed and deleted in 0.00417 seconds, less than the blink of an eye
An alert was sent to a small number of trained and authorised loss prevention team members and checked manually
DID THE MANUAL CHECK CONFIRM A MATCH? YES
NO No further action
Bunnings Loss Prevention team would determine the best way to respond to keep team and customers safe
WHAT ACTIONS ARE TAKEN? A covert security guard was called in a particular store
AND/OR
The relevant store leadership team was called to discuss recommended approach
SECURITY
AND/OR
Timber Trade
• The database was reviewed on a regular basis. • We never used data for marketing purposes or to track customer behaviour.
The police were called