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Volume 38 • Issue 3
Turning AI into a Dental Assistant Young researcher ponders a future where chatbots are part of dentistry’s armamentarium . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
NEWS AN OFFICIAL PUBLICATION OF THE NEW YORK STATE DENTAL ASSOCIATION
Bolster Your Cyber Defenses Just because you have a cybersecurity insurance policy doesn’t mean you’re fully protected against unwarranted intrusions into your patient data . . . . . . . 4 The Intersection of Profession and Avocation Let an accomplished author tell you how you, too, can meld your dental profession with what you’re passionate about . . . . . . . . . . . . . . . . . . . . . . . 8
Practice Perception Timex or Rolex The patient experience begins with their first encounter with your practice and continues through their departure after treatment. Make sure theirs is a positive one every step of the way. Gary Stough, D.M.D.
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or most people, perception is reality. If patients think you are the best dentist in the world, then—until proven otherwise—you are. Many highly skilled clinicians with impressive credentials often wonder why they are underbooked, their practice seems stagnant and they are not where they wanted to be in life, while another dentist down the street, with minimal required continuing education and no special designations, is constantly busy, hires an associate and even limits new-patient intake.
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