WINTER 2026
Insider
One Company, One Plan, One Culture A MESSAGE FROM RAY MANCINI, JR. CEO “Great things in business are never done by one person. They’re done by a team of people.”– Steve Jobs
This quote holds profound truth, emphasizing the significance of teamwork in achieving success. While one person can make a meaningful impact, it is the synergy of a team that propels an organization forward. As we embark on the journey of 2026, I firmly believe that this principle Ray Mancini, Jr. CEO and President should resonate throughout our organization. To realize our vision of delivering the Ultimate Customer Experience (UCX) for our valued customers, we must transcend functional silos and foster collaboration across departments such as customer service, warehouse, and delivery. By doing so, we can create a seamless and efficient customer journey. One of our core values is collaboration and communication, which are essential components of effective teamwork. We prioritize respectful and open dialogue, actively listening to each other’s
perspectives, and making decisions that prioritize the customer’s needs. Our approach is not about adhering to specific methodologies or practices, but rather about adopting the UCX mindset, which prioritizes the customer’s experience and operates from a customercentric perspective. To ensure a successful 2026, it is crucial that we prioritize communication and collaboration within our team. By aligning our efforts, fostering engagement, and demonstrating unwavering passion for delivering the Ultimate Customer Experience, we can create a customer-centric environment that enhances their experience and drives business success. As always, we express our sincere appreciation for your contributions and remain committed to achieving a prosperous 2026. Thank you.
“If it is to be it is up to me.”
INSIDE THIS ISSUE 2
OUR VALUES IN ACTION
9 FROM THE MARKETING MILLHOUSE
16
UCX PETS
3 TALKING SHOP
10
17
CROSSWORD PUZZLE
9
14 WHAT’S EVERYONE CAULKING ABOUT
TECH TALK
FINANCE