The Wave Newsletter - Edition 20 - English

The Wave

A MESSAGE FROM OUR CEO

Lighthouse 2030

Our direction for the years ahead and sustainably?

In April, we gathered for the first of what will be a regular, monthly series of “Catch-up with Kim” sessions, where we talk openly about where BlueCrest is headed. If you were not able to join that first conversation, consider watching the recording on the BlueCrest net. I invite you to join us live this month.

BlueCrest has an unusual identity. We are, in many ways, a hundredyear-old startup. The engineering, manufacturing, and service capabilities we have built over decades remain the foundation of our business, and our customers still rely on that foundation every day. At the same time, our industry is shifting, customer expectations are evolving, and the way we work has to evolve alongside them. A clear strategy helps us move with intention rather than drift.

We have named that strategy Lighthouse 2030. The name pairs naturally with the wave in our logo and with the maritime language already woven into our brand. A lighthouse offers steady direction when the water gets rough and when priorities compete for attention. It does not chart every step of the voyage, and it does not need to. Its job is to keep us oriented.

Lighthouse 2030 is built around four questions that any sound strategy should answer. What is in it for our customers? Where are we going as a company? Where do we choose to grow? And how do we need to operate differently in order to win, consistently

Our plan begins with one core assumption: we will strengthen and maintain the business we have today. Our legacy products, our service network, and the engineering talent behind them remain a source of real demand and real competitive advantage. From that foundation, we are investing in three growth areas.

The first is OEM Services, extending our BlueShirt Excellence program to third-party and original equipment manufacturers who can benefit from the expertise of our roughly 1,000 technicians. The second is software and cloud, across both BlueCrest and BCC, where subscription and cloud-based delivery allow us to serve customers more efficiently over time. The third is a modern B2B e-commerce platform, which will make it easier for every one of our roughly 1,500 global customers to do business with us.

Supporting these growth areas are five realignment initiatives: a refreshed goto-market and product rationalization approach, a focused EMEA strategy, an engineering review, and a refunding review for IT and Finance. Each initiative has a named leader whose primary responsibility is to make it happen. We are moving away from the pattern of layering new initiatives on top of already-full workloads and asking people to deliver them in the margins of their day.

Underneath all of this is a shift in how we intend to operate. We want faster decisions with clearer ownership. We

want data to guide us more than gut feel, although the two often agree. We want fewer, more meaningful measures of success. And we want our spending, our tools, and our time to line up with where Lighthouse 2030 is taking us.

The goal is not to squeeze more out of the organization. The goal is to become more distinctly ourselves: a company that does what it already does uniquely well, and does it better each year. That is how we continue to serve customers the way they deserve to be served, and how we build something durable enough to carry us well past 2030.

You will hear the phrase Lighthouse 2030 often in the months ahead. That is intentional. It is the shorthand for a long set of decisions we are making together, and for the kind of company we want to be when the decade ends.

With appreciation,

Kim Anderson President & CEO

External Events

NPF

May 3-6, 2026, Phoenix, AZ

The NPF has partnered with the USPS to present the mailing and shipping industry’s premier educational venue, trade show and networking event. Booth #801 www.npf.org

BCC InfoXchange

Aug 5-13, Nashville Live Event, TN

Information Exchange was founded and built upon bringing together professionals across many industries for dedicated time of networking, solution exchanges, challenge discussion, and learning experiences. https://bccsoftware.com/ie26/

Printing United

Sept 23-25, 2026, Las Vegas, NV

PRINTING United Expo is where you step away from the day-to-day and see what’s possible across commercial, apparel, packaging, wide format, and more, bringing the entire print industry into one place. https://www.printingunited.com

Internal Events Client ents

All-EmployeeMeetings

March 12, 2026 9:00 AM ET

June 11, 2026 9:00 AM ET

Sept 10, 2026 9:00 AM ET

Dec 10, 2026 9:00 AM ET

"Catch-up

with Kim"

Updates about Lighthouse 2030

Every Third Friday of the Month at 9:00 AM

Please join CEO Kim Andersen every third friday of the month for an informal Microsoft Teams meeting to ask questions and catch updates about Lighthouse 2030.

April 17, 2026 Recording Available May 15, 2026 Teams Link

Calendar of Activities

Client Summit

A standout day for BlueCrest and the industry

Kevin O'Connor Chief Marketing & Business Development Officer

On April 8, customers, partners, and industry leaders joined us in Danbury for the 2026 BlueCrest Client Summit. Two weeks later, I am still thinking about it. There is something different about hearing our strategy discussed by the people who live with the outcomes of it every day — and something even more meaningful about hearing it framed by the institution at the center of our entire industry.

A keynote that set the tone

The day began with Postmaster General and CEO David Steiner. Having the PMG on a BlueCrest stage is not a small thing. It sends a pretty big message to our customers, to our competitors, and to ourselves about where BlueCrest sits in the future of the industry. David spoke candidly about the pressures on the Postal Service, the reforms already in motion, and the role technology partners

“We want the BlueCrest Client Summit to be the start of an ongoing conversation in our industry.”

like BlueCrest play in carrying mail forward.

Manufacturing tour a big hit

From the executive welcome to the solution tour on our manufacturing floor, from the Path Forward panel to the software and service sessions in the afternoon, the energy in the building was the kind you can't "manufacture". Customers watched our equipment run in person. They met the engineers and service leaders behind the work. They asked the questions we want to be asked, and we answered them in plain language. It was, by every measure I care about, a day that reminded each of us why we do what we do here at BlueCrest.

To the BlueCrest team — thank you!

Truly none of this is possible without our people. To the teams who cleaned, staged, and prepared every inch of the Danbury facility, to the engineers who ran demos on the floor, to the sales, service, and support colleagues who made every guest feel welcome, to

the marketing team that stitched the entire day together -- this was a team effort in the truest sense of the phrase, and I am grateful to every one of you.

What we heard, we will act on..

Our clients did not come to Danbury for a one-day event; they came because they wanted to see where BlueCrest is going, and they wanted a hand in shaping it. In our postevent survey, we're pleased to report client satisfication was rated at 97%.

In the weeks ahead, we'll be following up on every conversation and implementing what we heard into our 2026 plans.

If you were with us and something is still sitting with you—like an idea, a question, or a request—please don't hesitate to reach out. We want the Summit to be the start of an ongoing conversation in the industry.

https://21660151.fs1.hubspotusercontent-na1.net/hubfs/21660151/video/2026-

KPI Wins A breakthrough year built organically

2025 was a breakthrough year for BlueCrest Marketing. Despite leadership transitions and competing priorities, the team delivered measurable, compounding growth across every channel that matters—and we did it without paid media.

The numbers tell the story

Website traffic more than doubled year-over-year, web leads climbed 28%, and our conversion rate nearly doubled to 16%. Social followers and impressions kept pace, reaching an audience of nearly 20,000 and generating roughly 455,000 touchpoints. Each of those gains came from organic effort — sharper messaging, smarter SEO, and a consistent content cadence — rather than media spend, which makes the trajectory all the more encouraging as we think about what paid acceleration could do this year.

“Website trafÏc more than doubled yearover-year, and every click came through organic channels.”

Programs that moved the needle

Underpinning the digital momentum was a year of hard, coordinated work. We refreshed brand positioning and now measure an NPS of 46.7, recently hosted a Client Summit featuring USPS Postmaster General and CEO David Steiner, rolled out updated branding at our international shows, and launched the Element campaign alongside a Certified Mail push that alone surfaced 39 new leads across 2,200 accounts—all now active in Software Sales pipeline. Behind the scenes we modernized the BlueCrest website, migrated to new HubSpot templates, consolidated legacy properties, and aligned ShopBlueCrest with our broader digital standards.

A deliberate shift in how we sell. Perhaps the most important change isn't in any single metric; it's in the messaging itself. We've moved away from speeds-and-feeds language toward the three things customers ask us about: ROI, data optimization, and removing workflow barriers. You'll see that reframing show up across 2026 product launches (Element indirect

channel, Self-Mailer NPI, Crayola preview at Printing United, Vantage Select), channel enablement (MCS Element, a new leasing partner, the Infinity Plus transition with Pitney Bowes as a reseller), and in our content strategy—the software blog series, NPS Survey 2026, the USPS posts with Chris Lien, cobot thought leadership, and the Wave itself.

Looking ahead.

H1 is loaded: Customer Advisory Council, Client Summit, InkJet Summit, NPF, and President's Crest, alongside continued investment in SEO/AEO pillar content, partnerfocused marketing, and a full service portfolio refresh. In 2026 we hold the same discipline that produced this year's numbers— revenue-driving programs, customer-aligned messaging, and tighter data so our dollars work harder. Thank you for the partnership that made this possible, and for the momentum we're carrying forward!

+118% +28% +16%

Website visitors Web Leads Conversion rate

Year-over-year growth 310 total YoY+8 pts YoY

+455k

Impressions

+15 YoY

Year-over-year growth, at a glance

19.7k

Social Followers +20% YoY

Transformation in Action

Building on our Momentum

Mimi Wood Chief Human Resources Officer

Transformation is not a single initiative or a one time announcement—it is a deliberate, multi year shift in how we think, behave, and work together.

On April 17, Kim Andersen and I hosted our first Catch up with Kim: A North Star Update, continuing our commitment to open dialogue and transparency as we move forward on our transformation journey. These conversations are an important way to connect strategy to reality — and to reinforce that transformation is shaped by the choices we make every day.

Where our Transformation Began

Our transformation journey began in 2025 with the launch of Mindset Matters. We shared that mindset plays a crucial role in fulfilling our potential and asked each of us to recognize when we are operating from a fixed mindset versus a growth mindset. We challenged employees to intentionally

"Transformation does not happen through strategy decks. It happens through our people."

choose growth — to reflect on how we do our work, not just what we do, and to focus on continuous improvement and learning.

As part of embracing a growth mindset, we introduced the LEARN behaviors — Look for challenges, Experiment, Adapt, Reflect on progress, and Nurture psychological safety. These behaviors were designed to create a foundational shift in how we show up at work and to ensure that growth mindset is present in our work, every day. That was our first step — intentionally focusing on mindset before structure, programs, or tools.

Mindset Matters challenged us to think differently.

The LEARN behaviors gave us a shared behavioral language to support that shift. Together, they laid the groundwork for trust, curiosity, learning, and adaptability—all essential ingredients for lasting change.

Building on the Foundation We Created

As we shared during the April Catch up with Kim session, we formally named our North Star strategic plan “Lighthouse 2030.” With that clarity, our transformation efforts are now moving into their next phase.

The work we are doing today builds directly on the LEARN behaviors we introduced last year. Because that foundation is in place, we are ready to be more explicit about how we make decisions, how we execute, and how we measure success as a company.

Rather than think about this as a reset, we are thinking of it as an evolution.

Mindset Matters Manager's Toolkit

In November, we launched the Mindset Matters Manager's Toolkit, giving people managers access to resources, monthly challenges, and practical actions they can integrate into team meetings, oneon-ones, and project collaborations. This program recognizes that lasting change requires repetition, reinforcement, and reflection. If you are a manager, look on Teams and/or the BlueCrest Net for the Mindset Matters Manager’s Toolkit and work through the monthly challenges with your team members.

Alignment: How We Now Must Operate

To be successful, we discussed how critical alignment is and set the expectation that we must operate differently as an organization. Specifically, there are four key behavioral pillars that will guide how we work together:

1. Customer led thinking

We start with the customer — their needs, their experience, and their expectations — and let those insights guide priorities and decisions.

2. Faster decision making

We reduce unnecessary friction, empower teams, and move with greater speed while staying aligned and focused on what matters most.

3. Clear ownership and accountability

We are explicit about who owns what, follow through on commitments, and hold ourselves accountable for results.

4. Data driven success

We use data and insights to inform decisions, track progress, and continuously improve how we operate. We must all be stewards of data integrity, share information responsibly, and use insights to drive better outcomes.

Alignment around these behaviors enables company wide behavioral shifts. When practiced consistently, they become the leading indicators that drive stronger performance and better results.

Transformation Lives With Our People

One message we emphasized throughout the Catch up with Kim session is that transformation does not happen through strategy decks or leadership messages alone.

It happens through our people.

Across teams and functions, colleagues are applying the LEARN behaviors, leaning into new ways of working, and making thoughtful decisions that move the organization forward. The transformation we are experiencing is the direct result of that collective effort.

Your engagement, your willingness to adapt, and your accountability to one another are what turn aspiration into

Moving Forward with Clarity and Confidence

Mindset Matters and the LEARN behaviors set the foundation.

These new behavioral expectations help us operationalize that mindset.

Together, they give us a clear, consistent way of working — one that supports our strategy, strengthens execution, and keeps us focused on what matters most.

Thank you to everyone who joined the April Catch up with Kim and continues to contribute to this journey. Transformation is a team effort — and together, through shared behaviors and ownership, we are shaping the future of BlueCrest.

Our next session is Friday, May 22. We look forward to catching up with you then.

There is much work to be done—OK, GO!

Social Media

News and Content from BlueCrest LinkedIn

Blog Posts & PR

Curated BlueCrest blog posts and press releases

Where Does Your Organization Stand on Mail Production & Cloud Software?

Walk into almost any mail production facility in 2026 and you will find a familiar contradiction. The company’s email runs through Microsoft 365. Payroll lives in the cloud. The ERP system migrated years ago. And yet the software that drives the production floor—output management, postal optimization, job tracking—still sits on an aging on-premise server in a back room somewhere.

The USPS Financial Situation and What It Means for Pricing

If you read our recent CONNECTED newsletter, you already know the headline: the mailing industry is navigating a complicated stretch of postal change, and the organizations paying attention will be better positioned than those that aren’t. The newsletter focused on where the opportunities are right now, particularly around promotions. This series goes deeper on the structural picture.

Mailers Beware: Do Not Ignore These Postage Discounts

Less than 20% of direct mail pieces are taking advantage of a free digital impression through USPS Informed Delivery. Let that sit for a moment. Over a third of all U.S. delivery points have at least one household member enrolled in Informed Delivery. That is a proven, ready audience that receives a digital preview of their physical mail before it arrives. And the vast majority of pieces landing in those mailboxes are not registered for the program — which means mailers are forfeiting both the engagement opportunity and the postage discount that comes with it.

ASK THE EXPERTS BLOG

Our Ask the Experts blog on BlueCrestInc.com is not just a valuable resource for customers seeking insights and solutions—it’s also a key driver of our SEO strategy. By answering common industry questions and providing expert guidance, we’re boosting our search engine rankings, attracting more traffic, and increasing our visibility online.

The Math Behind Automation: When Does It Actually Make Sense?

The automation conversation in mail processing has shifted from "should we automate?" to "when does the math work?" The answer depends almost entirely on one variable that many organizations overlook: how many shifts you run.

The Rise of Remote Service Technology

The service model that worked for commercial and industrial equipment in 2015 doesn't work anymore in 2026. When you could dispatch a technician within a few hours and have them on-site by end of day, the calculus was straightforward. Today, that same service call might take 24-48 hours to schedule and cost 30-40% more to deliver. Labor shortages, fuel prices, and supply chain constraints have all contributed to this challenge. This has forced a fundamental rethinking of how service works in mail processing operations.

BlueCrest Partners with Pacific Office Automation to Expand West Coast Access to Production Mail Solutions

The partnership enables POA to extend its portfolio beyond front-end production print solutions, offering customers integrated workflow capabilities that handle post-print processing. POA customers can now access BlueCrest's inserting systems and mail sorting technology through POA's established sales and service network.

News & Photos

Pics and events from around the company

Q4 High-Five 2025

Quarterly ICARE High-Five Awards

Natalie Fairhurst

Natalie Fairhurst lives and breathes client engagement, and her Q4 performance was a perfect example of what that looks like in practice. When a client ran into trouble placing an order for parts, Natalie noticed the issue wasn't just a one-time glitch. She got personally involved, saw the order through to completion, and then took the extra step of identifying and correcting the root cause so the problem wouldn't surface again. That combination of follow-through and systems thinking is what separates good service from great service. Natalie's accountability to her clients, both internal and external, is consistent and unmistakable. Congratulations, Natalie, and thank you for setting the bar high!

Jose Perez

Jose Perez received recognition from both the client and BlueCrest leadership for his response during one of the busiest periods in the mailing industry: election season. On October 30th, an envelope jam of historic proportions stretched a belt and took the machine completely out of commission. The client was hoping to get service scheduled for the following day. Jose had other plans. He arrived on site within an hour and a half, parts in hand, and got the system back up and running. The county specifically called out his response, and Val Gayet echoed that recognition internally. When the stakes were highest and the calendar had no margin for error, Jose showed up prepared and got the job done. Outstanding work, Jose!

Jeremy Lobaugh

Jeremy Lobaugh was selected to participate in the Vuforia pilot, and he approached the opportunity with exactly the kind of curiosity and initiative that moves an organization forward. Jeremy didn't just learn the tool well enough to use it. He spent considerable time on his own exploring how it could be applied more broadly across the organization, thinking through what it might mean for how BlueCrest delivers service today and in the future. That extra effort didn't go unnoticed. Jeremy earned nominations from multiple colleagues who were impressed by both his engagement and his forward-thinking perspective. Congratulations, Jeremy, and thank you for helping us see what's possible!

Chris

Thrackston

Chris Thrackston stepped up during a situation that would test any field technician: a large client with multiple machines down during peak time. The parts needed weren't in his direct inventory or local stock, so Chris traced them through the warehouse network, coordinated the transfer, got on site, and restored the machines to operation in time for the client to meet their SLA. No shortcuts, no waiting for a better option to appear. Chris worked the problem from every angle until it was solved. That kind of resourcefulness under pressure is exactly what clients count on, and exactly what Chris delivered. Well done, Chris!

Mel Niven

Mel Niven has a habit of showing up when it counts. When a client ran into trouble placing a parts order after hours, Mel was online, saw the issue, and got to work. Rather than waiting until the next business day, she jumped on the phone, coordinated with colleagues in the US, tracked down the missing part, got it into the system, and got the client squared away that night. Beyond that one moment, Mel also took on a longer-term challenge for her team. Businesscritical information spanning financials, contracts, and operational data was scattered across multiple systems. Mel consolidated it all into a single, accessible format that the team can now use to work more efficiently and make better decisions on the go. Two very different contributions, but both reflect the same instinct: see a problem, solve it completely, and leave things better than you found them. Well done, Mel!

Mark Woods

Mark Woods has built a reputation over the years for showing up when things get hard, and this recognition reflects a different but equally meaningful dimension of that: the impact he has on the people around him. Based in the UK, Mark was nominated by a member of his own team, who described his influence in terms that are worth sharing directly. "Mark has consistently encouraged me, provided guidance through significant changes within my team and in my role. He's helped me grow my confidence. He's helped me to think differently. He's helped me to be successful." That kind of nomination speaks for itself. Leadership that shows up in metrics is valuable. Leadership that shows up in how someone describes their own growth is something else entirely. Congratulations, Mark, and thank you for investing in the people around you.

Sortation Crisis Response Team

When a large sortation client's server went down during peak period, the fix wasn't as simple as a restart. The applications and software running on that system require careful, deliberate work to restore, and this happened at exactly the wrong time, during a snowstorm, with parts in short supply and no margin for delay.

This team didn't just respond to the outage. They stayed with the client for weeks, around the clock, seven days a week. When machines failed, they fixed them. When software failed, they fixed that too. They kept the operation running well enough to get the client through their peak period and ultimately to a point where they met their SLA and a permanent solution could be put in place.

Holding a client's operation together under those conditions, for that long, takes more than technical skill. It takes genuine commitment. This team had both. Thank you all for what you gave to this client when they needed it most.

2025 Standing Ovation

Annual ICARE Award

Natalie Fairhurst

Natalie Fairhurst is the kind of person who makes everything around her work better, and over the past year, the scope of that contribution grew considerably. On top of her existing responsibilities, Natalie took on oversight of the call center, North America contracts, and billing, absorbing a significant amount of additional organizational responsibility without missing a beat on the work she was already doing.

What makes Natalie's recognition particularly meaningful is that it came from multiple directions. Her colleagues nominated her not just for her operational contributions, but for the investment she makes in the people around her. One team member put it this way: "Her encouragement, wisdom, and willingness to share her insights have made a real difference in my journey, helping me to grow both personally and professionally. Natalie's patience and positivity have been a constant source of motivation, and I truly appreciate the time and energy she has invested in me."

That combination of expanded accountability, consistent performance, and genuine care for the people she works with is what the Standing Ovation is all about. Congratulations, Natalie, and thank you for everything you bring to this team.

Jose Perez

Jose Perez was recognized in Q4 for his extraordinary response during the election cycle, arriving on site within 90 minutes with parts in hand to restore a client's machine at the most critical possible moment. The Standing Ovation recognition builds on that story, but the point being made is larger than any single call. What sets Jose apart is consistency. Vote-by-mail operations run on tight timelines with no tolerance for downtime, and clients who work with Jose know they have a technician they can count on, not just in a memorable crisis, but across every engagement throughout the year. His nominators recognized that it was that accumulated reliability, every client interaction handled with the same level of care and professionalism, that made him a standout for the full year.

In an industry where the stakes around election infrastructure are real and the margin for error is essentially zero, having someone like Jose in the field is genuinely valuable. Well done, Jose, and thank you for bringing that same standard to every customer, every time.

Chris Gierke

Chris Gierke joined BlueCrest in March of 2025, and it didn't take long for him to make his mark. When USPS updated their operating matrix across State Farm and Verizon, the downstream effect was significant: BlueCrest's software fell out of compliance, and two major customers suddenly couldn't run their production as expected. Chris didn't wait for someone else to work the problem. On his own time, staying over as needed, he worked through every box until the software was back in compliance and both customers had a seamless path forward. What could have been a damaging disruption for two significant accounts became, in his nominator's words, a customer opportunity. The customers were pleased, and the accounts stayed intact. His nominators, Joe Rimita and Body, pointed specifically to his life experience and growth mindset as what made the difference, the ability to take a rough concept of a workaround and turn it into a real solution. For someone just months into the role, that kind of contribution is remarkable. Congratulations, Chris.

Jeremy Lobaugh

Jeremy Lobaugh joined BlueCrest in October 2023, and in a relatively short time has established himself as someone who brings genuine curiosity and initiative to everything he takes on. His Standing Ovation recognition centers on his participation in a pilot program exploring how iPad technology could modernize training methodology and improve the speed and quality of customer support. Jeremy didn't just participate. He volunteered for multiple projects within the pilot, brought in his own resources, and spent time outside of work developing and enhancing the content. His nominators described his creativity and willingness to explore the platform as unmatched, and noted that he was consistently responsive and easy to collaborate with throughout.

What makes this recognition particularly worth noting is the outcome. The pilot ultimately pointed the organization in a different direction, and that result came in large part from what Jeremy's work revealed. Learning what doesn't scale is just as valuable as confirming what does, and Jeremy's contribution gave BlueCrest real, actionable information to move forward with. That kind of honest, thorough engagement with a pilot is exactly what makes pilots worth running. Congratulations, Jeremy.

The PCI Show Team

Getting equipment to a trade show on time is never simple, and this team knows that better than most. Machines ship on precise schedules, coordinated around customer readiness, installation windows, and show dates that don't move. When BlueCrest was invited to exhibit at PCI, where approximately 200 customers would come to see and learn the technology firsthand, the stakes for a clean setup were high.

The first half of the machine shipped on March 18th. The second half shipped the following day. Then the lights went out. With the show scheduled for March 20th and no margin to spare, this team worked around the clock, 48 straight hours, assembling, configuring, and testing the machine until it was ready for the floor.

It's worth pausing on what that means in practice. A trade show is not a forgiving environment for troubleshooting. Customers are arriving on a fixed schedule, leadership is present, and the equipment is expected to perform. There is no "we'll get it sorted tomorrow." This team understood that, and they treated the installation with the same precision and care they would bring to any customer site, just compressed into a timeline that most would find unreasonable.

PCI's customers showed up to a fully operational system. The demo ran. The show went on. And BlueCrest's technology was presented exactly as it should have been, because five people refused to let a serious logistical setback become a customer-facing problem. That kind of resolve under pressure is what makes a team worth recognizing. Bravo to all of you.

Every quarter, we like to celebrate the many team members who have reached milestone achievements of 5, 10, 15, 20 years—and beyond! Thank you to each one of you for all that you do to make BlueCrest great.

40 Years

Jeffrey Durant

35 Years

Marcus McCoy

30 Years

Jamie Chokas

Derek Wheeler

Herve Bonifacie

Adrian Pothecary

Brandon Williams

Francois Girard

25 Years

Andreas Mueller

John Koch

Andrew Ahrens

Antonio Gianniello

Ricardo Garcia

Thomas Plunkett

Craig Alonzo

William Florentin

Paul Douard

Antoine Dufermont

20 Years

Mark Woods

Natalie Fairhurst

Julien Codvelle

Jeremy Cousin

Christophe Le Bon

Terrence Francis

Hugues Mathez

Cezar Alocada

Thomas Sweet

Cedric Lekieffre

Fabrice Vieira Santos

Steven Capobianco

Retirements

Basilio Gonzales

Nathan Tanudra

Shelby Morrison

Domenic Macchione

Gilles Lacroix

John Young

15 Years

Tristan Rankin

Piper Card

Patrick Irwin

10 Years

Wayne Weaver

Jennifer Aaron

5 Years

David Carr

Thomas Fuller

Hagen Rosengart

David Cackett

Michael Rogel

Rafal Peksyk

Milestones

50 Years

Daniel McCarthy

40 Years

Kenneth Byerly 30 Years

35 Years

Mark Musil

Thierry Mansard

Michael Miller

Mark Pommerening

Ryan Jeppesen

Dien Tran

Donald Roy

25 Years

Joseph Telesca

Guillaume Thomas

Fernando Monteiro

Mark Fulvio

Claude Pereira

Damon Donato

Marvin Kennedy

20 Years

James Myler

Julien Bergounioux

Tim Williams

Andrew Cleal

Rennie Abdool

Tamra Kelly

Pascal Viltard

Patrick Frizzelle

Harlan Rasmussen

John Baeseman

Lyndon Lewis

Gregory Michalik

Claude Schmitt

Retirements

Karen Fraticola

John Zabarsky

Karen Conlan

Jose Lokuan

Paul Germain

Nathalie Colin

15 Years

Neil Newby

Stephane Pitre

Mark Strenger

Andrew Merritt

Andrew Jones

Malcolm Waldeck

Phillip Kendrick

Christian Stach

10 Years

Roland Feucht

5 Years

Jonathan Ashton

Andrew Wilson

Rudy Anselmi

Trung Huynh

Mark Coyle

Christopher Platten

Valentino Guyett

Austin Kohler

Michael McLearen

Stephanie Vollhardt

Philip Roura

William Morrill

Stephanie Triggiani

Krzysztof Waliczek

Douglas Henderson

Anna Michalik

Stefan Wankerl