DFWORKS ® SOFTWARE SOLUTIONS
Execute with excellence. Integrated intelligence to automate and optimize your high-volume print and mail operation.
The automated document factory starts here. You face formidable goals: Increase accuracy. Gain efficiency. Minimize waste. Simplify…well, everything. The DFWorks® Suite provides the actionable insights and controls you need to boost performance across your entire operation. Our integrated, modular software solutions support any production environment — and scale to any number of processes, equipment, facilities and users. This enables you to capture, assess and share data, immediately putting your insights to work.
Execute with excellence in every way. • Compliance • Workflow control • Operational efficiency • Postal optimization • SLA attainment
POWER UP PRODUCTION. • TAKE CONTROL Production Workflow • GET ANSWERS FAST Document Lifecycle Tracking • AUTOMATE WORKFLOW Mailrun Management • MANAGE POSTAGE SPEND Postage Accounting • MASTER THE IMb™ Postal Manifesting
Monitor, measure and report the status of workflows, resources, jobs and individual mail pieces across your entire production cycle.
2
DFWORKS ® PRODUCTION WORKFLOW
Take control. Real-time job and piece-level tracking in a single dashboard. Know what’s going on — and what needs to be done — across any number of jobs, processes or sites. DFWorks Production Workflow tracks and monitors SLAs to identify potential delays. Know when jobs are in queue, in process and complete.
MULTIPLE JOBS
Get everyone on the same page. Real-time views make it easy to get ahead of potential problems. All stakeholders will know deadlines and how each process must be managed to achieve SLAs.
MULTIPLE CLIENTS
MULTIPLE SITES Color-coded callouts track production in real-time against the specific workflow for each job.
3
DFWORKS ® PRODUCTION WORKFLOW (CONT.)
USE CASES See the big picture. Capture start and finish times for everything from data transmission, printing, inserting and sorting to file size and SLA status. Historical Job Level Reports create audit trails, recording job specs and events with time and date stamps. • Complete 360-degree view • Proof-of-process reporting • Reusable workflow paths • Fully integrated job tracking • SLA management
Commingle jobs to optimize efficiency. Client Job Tracking provides comprehensive tracking and reporting for print and mail operations — even those with highly complex customer communications workflows. You can now combine different jobs from different clients, and still maintain the detailed, client-specific tracking each client expects. • Streamline operations and lower overall costs
MASTER YOUR SLAS Alerts, reports and built-in metrics keep you ahead of potential issues.
TRACK BY CLIENT No matter the complexity, track multiple commingled jobs at the document level.
• Report the status for physical mail and electronic delivery • Provide proof of processing for any communication
4
DFWORKS ® DOCUMENT LIFECYLE TRACKING
Get answers—fast. Look up, view and validate mailpiece details in seconds. Resolve inquiries instantly – without burdening production staff. Document Lifecyle Tracking puts details at your fingertips for both historic and in-progress communications.
Instant proof-of-process reporting.
Minimize calls with online access.
Search production history over the past year. Easily look up mail pieces by common attributes, such as name, account number and address. With a job-level summary of mailpiece status and disposition, you can:
Secure web access facilitates self-service for compliance and customer-facing staff.
• Validate proof of mailing • Research account history • Review individual mail jobs • Identify pieces sent to a specific person
5
DFWORKS ® DOCUMENT LIFECYLE TRACKING (CONT.)
USE CASES Get the answers you need right now.
+
With just a few keystrokes you can validate whether:
PROVE YOUR PERFORMANCE Proof of mailing plus verified disposition and completion dates meet client expectations.
• Mailpieces were correctly assembled • Manual intervention was required • The piece was completed on the first manufacturing pass • Mailpieces were processed through all required steps • Correct postage was applied
+
Search and view a mailpiece by recipient attributes, without needing to know any job or production related information.
IMPROVE CUSTOMER SERVICE Enables customer service/call center to easily research mailpiece details based on various attributes: name, account number, address, etc.
6
DFWORKS ® MAILRUN MANAGEMENT
Automate workflow.
USE CASES USE CASES
Streamline job set up from print to insertion. Reduce operator errors, overhead costs and changeover time. Mailrun Management delivers the full benefits of automation, with a seamless, streamlined workflow.
SIMPLIFY JOB SET UP Pass along information to inserter control systems for accurate, efficient setup.
REPLACE DOZENS OF ACTIONS WITH A SINGLE SCAN THEN:
NOW:
Printed material arrives at inserter
Printed material arrives at inserter
Operator reads job ticket
Operator SCANS job ticket
Manually enter:
Manually set:
• Job ID • Account • Sub-Acct • Carrier • Class
• Meters • Mode • Weights • Feeders
Run job
Simplified job set
Greater productivity
One-step process
Minimal training
Valid job data
Accurate reporting
Precise meter settings
Appropriate postage
Right inserter mode
Reduced material waste
Proper feeder settings
Correct mailpiece assembly
Run job
INCREASE VISIBILITY Provide guidance to the operator with visual confirmation of inserts/ envelopes to run for each job.
ENSURE MAILPIECE INTEGRITY
7
DFWORKS ® POSTAGE ACCOUNTING AND FUNDS MANAGEMENT
Manage postage spend. Monitor, track and distribute funds with confidence. Easily manage postage-related tasks – without costly production delays. Detailed reporting and management tools make it easy to save time and money. • Simplify cost accounting and chargebacks • Calculate total postage dollars with accuracy
USE CASES USE CASES
$
$$$
$$
AUTOMATE RECONCILIATION Eliminate manual recording and automatically reconcile postage spend.
• Replenish postage meters automatically • Generate reports consistently with maximum accuracy • Eliminate manual reconciliation Gain real-time visibility into jobs, transactions, operators, inserters, meters and more. Customize and export reports for both in-progress jobs and historical records.
$ INSTANT REFILLS Add postage to meters anywhere across your operation.
8
DFWORKS ® FULL-SERVICE IMB POSTAL MANIFESTING
Master the IMb.™ Automate postal documentation for mixed-weight First-Class Mail®. Generate Full Service IMbTM manifests across any number of jobs, while maintaining workflow flexibility for mixed-weight, split and partial mailings. • Meet all USPS® requirements • Maximize postage discounts • Commingle multiple jobs for efficiency Allows manifest creation for subsets of a master job, enabling you to mail pallets without waiting for completion of the entire upstream sort job. Easily produce a single manifest with on-the-fly pallet tag creation based on completed trays.
POSTAGE ACCOUNTS FOR ABOUT
73%
OF PRODUCTION COSTS
9
Gain momentum with DFWorks. Empower your team to be smarter, faster, stronger — better. As the market leader in production print and mail, we provide software solutions that make every aspect of your operations more powerful, more flexible and more accurate. Deploy them across your entire production floor. Our stand-alone modular solutions integrate easily with your existing technologies, adding value to the software and hardware you rely on today.
BlueCrest gives you more ways to: • Simplify compliance Automate, monitor and document processes to deliver the right message to the right person, at the right time, every time. • Boost efficiency Make the most of your production resources, eliminate manual workarounds and minimize downtime. • Optimize workflow Gain real-time visibility, flexibility and control to ensure delivery commitments are met. • Reduce postal expenses Sort, barcode and automate mail. Obtain the lowest postage rates and easily access reporting and tracking. • Modify and enhance documents Onboard new applications, enhance print-ready documents and gain greater efficiency.
SOFTWARE SOLUTIONS PORTFOLIO OUTPUT MANAGEMENT
Powerful capabilities for transformation, re-engineering and enhancement of documents for optimized production and multi-channel delivery.
DFWORKS
Integrated solutions to monitor, measure and track the status of workflows, resources, jobs and individual mailpieces. It helps simplify and automate time-consuming production planning and analysis tasks.
CLARITY SOLUTIONS
Accelerate results by ensuring maximum output and minimum downtime. Sensor data predicts and resolves equipment and operator issues before they occur.
DIRECTVIEW
Improve operations success by comparing actual performance to plan, understanding reasons why plan goals are not being met and determining what must be done to increase productivity.
Get started today with the actionable insights and controls you need to excel. 10
About BlueCrest BlueCrest, formerly the Document Messaging Technologies division of Pitney Bowes, is an independent technology company with a long tradition of global leadership in enterprise print, mail and customer communications. We take pride in many long-term client relationships with some of the world’s largest high-volume mailers, postal organizations and parcel logistics companies. Our more than 1,500 employees and 1,000 certified technicians worldwide help our clients drive operational efficiency and effectiveness with mail, print and data management software that optimizes communications and innovative IoT technology with real time predictive analytics to boost productivity.
BlueCrest 37 Executive Drive Danbury, CT 06810
For more information, call 877-406-7704 or visit us online: bluecrestinc.com BlueCrest and the Corporate logo and AcceleJet are trademarks of BlueCrest, or a subsidiary. All other trademarks are the property of their respective owners. © 2019 BlueCrest All rights reserved.
19SFWEBODFWUS