ENGAGEMENT THAT BUILDS TRUST: A LEADERSHIP FRAMEWORK FOR PUBLIC FACILITIES By Paul Michell, Vice President of Government & Managing Partner
Public projects rarely fail because of a lack of engagement. In fact, most include extensive meetings, workshops, and public input sessions. Yet many still encounter misalignment, public resistance, or late-stage changes that erode confidence. The
issue is not effort, it’s structure. Engagement builds trust when it is led with intention, sequenced thoughtfully, and grounded in leadership—not treated as a series of disconnected meetings. At its core, engagement is a leadership function.
ARCHITECTURE | INTERIOR DESIGN | URBAN DESIGN & LANDSCAPE ARCHITECTURE ENGINEERING | CONSTRUCTION ADMINISTRATION | BRANDED ENVIRONMENTS | SUSTAINABLE DESIGN