Manor Living | SPRING 2020 by Billy Mcglone

Volume 41, No. 2

A Community of Life and Living!

A Publication of Magnolia Manor Senior Living

Welcome to this special issue of Manor Living! Did you know that we are one of the five largest senior living ministries in all of Methodism? We don’t like to brag, but we wanted you to know some of what it takes to be recognized as a quality organization like Magnolia Manor. We have committed staff who faithfully care for our residents. There are countless people who work behind the scenes to make sure our bills are paid, who file for reimbursement, and who fiercely negotiate the best prices Magnolia Manor, Inc.

OFFICERS AND MEMBERS OF THE BOARD OF TRUSTEES 2020

Active Trustees Mr. James R. Buchanan, Jr. Mr. Russ Carreker Mr. Ed Collier Mrs. Ann Harris Mr. Mark Johnson, Chairman Mr. Will Peterson, IV Mr. Chuck Reeves, Vice Chairman Mr. Charles Ray Sheffield Mrs. Edie Vinson Mr. Hal Weathers Mrs. Jean Wheeler, Secretary Executive Committee Chairman–Mr. Mark Johnson Vice Chairman–Mr. Chuck Reeves Secretary–Mrs. Jean Wheeler

for everything we purchase. People with a servant’s heart compassionately bathe our residents, administer medications, provide fun activities, mow the grass, cook meals, clean and do everything it takes to make this a great place to live and work. Our chaplains provide for our spiritual needs. Our communications team spreads the word about us far and wide. Our HR department is always searching for the next great employee. Our program staff ensure that quality doesn’t just happen, but is deliberately commonplace. All of these people and their sacrifices are why Magnolia Manor had a successful year, and why we have been successful for more than half a century. And now we are facing a serious threat from the COVID-19 global pandemic. We have never faced an adversary like this before that threatens our very

Emeritus Members Rev. J. William Dupree Dr. James T. Trice, Jr.

lives. I wanted you to know that we have taken steps to do the very best we

Ex-Officio Members Bishop Lawson Bryan Resident Bishop, South Georgia Conference Rev. Paula Lewis South Central District Superintendent Rev. Steve Patton Northwest District Superintendent Rev. Doreen Smalls Southwest District Superintendent Dr. Rick Lanford North Central District Superintendent Rev. David Thompson Coastal District Superintendent Rev. Chris Ramsey Northeast District Superintendent

are not allowed in our buildings. Staff are assigned to one building only. All

can to try and keep everyone safe from the virus. For the time being, visitors group activities have been cancelled, as have congregate meals. Even group worship services are taking a hiatus. Direct care staff are working long hours. Our residents, most of all, have been inconvenienced. But we will get through this. It will take time, but we will get through this because Magnolia Manor is not just about bottom lines, annual reports, or policies and procedures. We are people of faith. We are a family that does whatever it takes to take care of one another. Our motto from a few years ago still applies: residents first! Thank you for being part of our family.

Robert Weems, Editor Director of Communications rweems@magnoliamanor.com

229-924-9352 ext.4098

Mark R. Todd President & CEO

Christian Tyson, Editor Communications Coordinator ctyson@magnoliamanor.com 2001 South Lee Street Americus, GA 31709

229-931-5970

Cover: Buena Vista resident Julia Dowd with daughter Sue Lowell

It’s on a shelf in my office. It’s just a triangular piece of granite with a scratched tag, but it is one of my most prized possessions. You see, it’s a piece of the Alfred P. Murrah Federal Building in Oklahoma City. It was given to me by one of the survivors. I was at my desk on April 19, 1995, when a truck bomb destroyed the Murrah Building killing 168 people, including 19 children in the on-site daycare. My office was less than three miles away. Because my agency operated a program for troubled kids and two outpatient counseling centers, my staff knew all about crisis. That day there were hundreds of new families in crisis, so I volunteered my team to help. For the next ten nights, I led an army of volunteer chaplains as the rescue operation quickly turned into a recovery of bodies. Members of my staff comforted families who had lost loved ones. I experienced so many things in those days after the bombing twenty-five years ago that changed my life: The backhoe operator who broke down because he was afraid he would mutilate the bodies as he uncovered them in the rubble. The Southern Baptist chaplain who said Last Rites over the body of a devout Catholic. The tribal spiritualist who was there to pray over his people, the many Native Americans who worked in the building. The elderly man who couldn’t talk but cried as he delivered cases of Little Debbie’s snack cakes for the rescuers. I remember them all as if it were yesterday. I remember the guy in the smoking old junker of a car that approached the police barricade. He had a car full of dirty, half-dressed little kids. He was crying. He heard we needed work boots for the rescuers because the granite, concrete, and steel were destroying them. He handed me a pair of used ones. As I took them, I realized they were still warm. Looking into the car, I saw he had no shoes. He had given all he had. One man begged to be allowed behind the barricade into the Red Zone. He was carrying a dozen yellow roses. We explained that the building was unstable and could collapse at any moment. He kept pleading until, in tears, he explained that it was his wedding anniversary. His wife was in there. She loved yellow roses. I remember each of these amazing people. I don’t know where they are today, but they all wanted to make a difference. And they decided to DO something. They KEPT their promises and changed my life and the lives of so many others in the process. Every day, I strive to make my time here at Magnolia Manor count for something. I want to make a difference because, in the end, it’s about Keeping the Promise to make life better for our residents. How will YOU Keep the Promise where you live and serve?

Senior Management

Mark R. Todd President and CEO Hill V. Fort Sr. Vice President for Operations

Scott D. Adkins CPA., Sr. Vice President for Finance

Billy McGlone, Layout & Design

Stephen L. Vinson SVP for Communications

Art Director bmcglone@magnoliamanor.com 2001 South Lee Street Americus, GA 31709

229-931-5926

Diane R. Harrison Sr. Vice President for Human Resources

Stephen L. Vinson Sr. Vice President for Communications

Buena Vista resident Julia Dowd with daughter Sue Lowell

MISSION We serve all through love and support for a lifetime Each year we designate a

younger than her. In their

special day to celebrate the

household, spending quality

women we call mother. We

family time together was

pick up a bouquet of flowers,

something her

take her to a special dinner,

parents prioritized.

or give her that peaceful, relaxing day at the spa that she’s been waiting for all year. There are so many ways to show that you appreciate the mother figure in your life. But nothing says “thank

you” more than carrying on her legacy of love to help others. Julia Dowd, a resident at Magnolia Manor in Marion

“We spent a lot of time doing things together as a family. My father owned a Harley-Davidson motorcycle. We would go outside and take turns riding with him,” Julia remembered. She loved the joy rides with her father, but her favorite family activity was playing card

County, proves to us that

games with her mother. Rummy

a mother’s legacy of love

was their usual game of choice.

is powerful enough to last

Julia was very competitive and

through generations.

didn’t like to lose.

Julia is a mother of two, a

“Every time my mother won,

grandmother of seven, and

I would have a fit. When she

a great-grandmother of

threatened to quit playing the

twelve. She has spent many

game, I would straighten up.

years nurturing and caring

We did a lot of fun things like

for family, a value that her

that, and I was really close to

parents instilled in her at a

my mother,” Julia recalled.

young age. Julia grew up in the small,

Even though her mother has passed away, Julia’s memories

country town of Ashburn,

of her live on. Anyone who

Georgia with four brothers

knew her mother remembers

- three of which were older,

her as a very kind, soft-spoken

and one who was nine years

woman who expected good Article continued on page 6

Buena Vista resident Julia Dowd with daughter Sue Lowell Article continued from page 5

behavior from her children. She worked hard

would always throw big birthday celebrations

to take care of the family and maintain the

for her family members.

family farm. She taught her children many lessons - lessons they would later use to raise their own children. After she graduated from high school, Julia got a part-time job working at a restaurant. One day while working her usual shift, she was introduced to a young man. The two began dating and fell in love. Eventually, they got married and bought a house where they

“I used to have all the family come to my house. For every holiday and on birthdays we would have a big meal at my house,” stated Julia. Her house was also the “hang-out” spot for children in the neighborhood. Her children would invite their friends over to play. Julia made sure she kept the refrigerator and

would soon raise their son and daughter.

pantry stocked with snacks and soft drinks

Similar to her mother, Julia made sure they

for them. Although she wanted her children

spent quality time together as a family. She

to have fun, she also stressed the importance

hosted family gatherings at her house for

of getting an education and building a strong

Thanksgiving, Christmas, and other holidays.

work ethic to make a good living when they

Birthdays were also important to Julia. She

were older.

Julia’s daughter, Sue Lowell, says, “My mom

the tour. I was really impressed,” stated Sue.

stressed that a good job and education were

“There was no awful smell, it was very clean,

important. My parents never told us to get a

and she told us about all the activities they

job while we were in high school. But I chose

do each week.”

to get one because I saw how my parents worked to provide for us. They were great role models for showing us the value of hard work.” Sue continues to live by those morals even now in her adult life. As a mother of two sons and a grandmother, she has the opportunity to apply the lessons her mother taught her.

“I have children of my own and it’s wonderful! When my son had his son, everything came full circle. When I first saw that newborn baby, I thought, ‘Well, maybe I’ve done something right in this world.’ It was a wonderful thing,” stated Sue. Life has many joys, but there are also times that aren’t so joyful. John Nutt, III, Julia’s son and Sue’s younger brother, passed away a few years ago. It was a devastating loss for their family, but they were able to get through by supporting each other. That same family support came in handy when Julia began having complications with her back. Julia was living alone in her home in Macon when doctors told her she would need to have back surgery. Afterwards, she was left with very limited mobility. Sue and her husband weren’t able to provide the support Julia would need, so they began looking for options. They started with the closest senior living community near their home in Box Springs.

“I don’t live too far from Marion County, so

Sue informed her mother of their find and began speaking with the administrator and social worker. They set a move-in date and now, two years later, Julia is still a resident at Magnolia Manor in Marion County.

“I love it here! I have so many friends and everybody is so good to me. Cynthia is one of the best CNA’s,” stated Julia. You can find Julia attending the campus activities and bringing along her competitive edge when participating in games like Bingo. Her daughter also attends activities occasionally during visits with her.

“My daughter is the most wonderful person in the world - when we’re not kind of yelling at each other,” Julia laughed. “We do that sometimes, but we love each other to death and she’ll do anything for me.” As her legacy of love continues to pass through generations in her immediate family, Julia has found other ways to sow into people’s lives in her Magnolia Manor family. One way she has done so is by making regular contributions to the League of the Good Samaritan. Julia’s donations help residents in need and will continue to have an impact for years to come. If you’d like to help others while building your own legacy of love, making a donation to the League of the Good Samaritan is a good way to start. To contribute to this year’s Mother’s Day offering, visit us online at

I was aware of Magnolia Manor. After my

www.magnoliamanor.com and click on the

husband and I talked, we decided to tour

DONATE NOW button on our homepage. We

the campus. Tina, the Activity Director, led

appreciate your generosity!

VISION

Our communities are about life and living We have been busy improving our residentsâ€™ lives through several construction projects. Renovations include upgrades on two of our properties, and contractors are nearing the finish line for each. Unfortunately, the outbreak of the Coronavirus may change the completion dates at both the Midway and Americus campuses. Midway, our newest campus was purchased last fall. Phase One of construction began in late September as our construction team decided to tackle the largest problem first, a wing that had considerable hurricane damage. Sheridan Construction, a longtime partner of Magnolia Manor, has been hard at work replacing the roof, drywall, and wiring. The installation of a state-of-the-art nurse call and fire suppression

system was also a priority. Along the way, two washing machines and two clothes dryers also had to be replaced. On Friday, March 13, we halted construction to protect residents from any potential spread of the virus by outside workers. We hope the project will be complete by May, only a month later than originally projected. Piedmont Construction, another longtime partner, began renovations to Unit 5 of our Americus Nursing Center in December of 2019. This phase was scheduled to be completed by May 13, but the date has now been pushed closer to mid-June. Contactors have already replaced drywall, wiring, and paint. Many of the semi-private

Newly Constructed Roundabout at the Americus Nursing Cetner

rooms are being converted to private rooms, but there will still be semi-private rooms for residents needing a more cost-effective option. New lighting has been installed in preparation for the decorating team to come in. Along with the renovations, the unit will receive new furnishings. Piedmont Construction has already completed a traffic circle, which was created to direct residents between the rehabilitation unit and the rest of the Nursing Center. Once construction is complete in Unit 5, Piedmont will move to the next phase, which will be the renovation of the administrative offices, admissions area, and the front entrance. The entire Americus Nursing Center project is expected to be completed by the spring of 2021.

Both construction companies have been meeting with representatives from Magnolia Manor every two weeks to update us on the progress of each campus. While having construction projects ongoing in the winter months can be a challenge, weather considerations were factored into the completion dates by using weather reports from the prior year. Soon, a completely renovated building with brand new furnishings will help our staff meet the needs of each resident. This is just one way we enrich residentsâ€™ lives. To see other ways we are striving to improve life for our residents, follow us on Facebook or visit our website at www.magnoliamanor.com.

VALUES

Commitment to our faith tradition Inspired by Psalm 23 our very own Chaplain, Tom Dowdy, wrote this special poem. It serves as a reminder of why mothers are to be honored and cherished. Happy Mother’s Day!

“A Twenty Third Psalm for Mothers” (A translation for mothers) Chaplain Tom Dowdy, M. Div., BCC My mother was my shepherd, she gave me everything I needed. She made me to lie down for nap time – whether I wanted to or not. She led me beside the still waters of the bathtub – so I can be made clean again. She refreshed my spirit - by sending me outside to play with a snack. Her rules and consequences made sure I walk the straight line – so the family name won’t be embarrassed. Even though I walk through rough neighborhoods and get teased at school a lot, I will not be afraid or let it get me down – for learning how to handle things helps to keep me safe. You hold onto me so I don’t run out into traffic. You set a dinner table before me in the presence of my enemies: my kid brother and sister – because they are family too and also need to eat. You kiss away the boo boo; my heart overflows. The warm and secure feeling you give – shall remain with me always. And I am comforted knowing we will be together again in God’s House - forever.

Chaplain Tom Dowdy

Dear Readers, Julia Dowd had fun riding with her father on his Harley Davidson motorcycle. She remembers how tall and strong he seemed with his long, dark hair blowing in the wind. Her mother worked on the farm and cared for the family, but mostly she taught her children to work hard, to get a good education and to become responsible adults. And while her parents and four siblings are all gone now, these memories remain. She has advice for young mothers: “Just love your children. Spend time with them and make sure they’re okay.” Julia now lives at Magnolia Manor of Marion County following surgery that left her unable to care for herself. She does not need assistance from the League of the Good Samaritan, but others do. After all, few of our residents ever expected to live so long. Most of our female residents are like Julia’s mother and never had a career outside the home. Now, they have limited Social Security income and no retirement funds. “I contribute to the League of the Good Samaritan,” says Julia. YOUR donation to the League ensures that EVERY resident receives the same quality care, even if they cannot afford to pay. Sue Lowell, Julia’s daughter, said it best when she described her mother’s life at the Manor: “I can’t believe some of the things they do. They keep them active. They have church services and Bible study. They have people to come and entertain them. My mother was the Queen for Valentine’s Day. They do things like that! They even do the women’s nails. I’m just very happy with them!” Magnolia Manor is unique because of our faith values and commitment to our residents, but it is the League that really sets us apart from other senior living communities. YOUR gifts provide caring staff who become like family. YOUR gifts provide fun activities, and it’s YOUR gifts that make sure the spiritual needs of our residents are met. Please give generously in honor or memory of your mother, or another special person in your life. Prayerfully, Stephen L. Vinson Senior VP for Communications svinson@magnoliamanor.com O: 229.931.5925

Honor her with a gift to the Mother’s Day special offering

The League Supporting Samaritan of the Good

www.magnoliamanor.com

th e b a z i l E 12

VALUES

Dignity, respect, care, and compassion for all It takes a special kind of personality to be a successful employee at a senior living community. Some learn these skills as they go, then there are those who come along with a natural ability to care for the elderly. St. Marys Activity Director Elizabeth Long has an intuitive knack for serving our residents at Magnolia Manor. It also helps that her parents taught her to care for others at a young age. Growing up in Fontana, California with her younger brother, Terry, there was never a dull moment for Elizabeth. With her grandparents living across the street, her father’s twin sister and mother next door, and family friends around the neighborhood, Elizabeth enjoyed the luxuries of a closeknit community. Although the city of Fontana was rather large and she had over 1,200 people in her graduating class, having her family close by made the large city seem less intimidating. She and her brother would ride bikes around the neighborhood, visiting family and playing with friends. If she wasn’t out riding bikes, she was at her grandparents’ house. Her grandmother bred and raised Australian Shepherds. Elizabeth loved playing with the puppies but was especially interested in horses.

“When I was fourteen years old, I spent a summer at a ranch in Montana and actually got the opportunity to do a cattle run. I really enjoyed that,” Elizabeth recalled. Although she was what most would consider a “tomboy,” Elizabeth also participated in dance and the drill team. Outside of recreational activities, she helped her parents organize and manage fundraising events. Her parents were members of the local Lions Club and spent a lot of time volunteering. They often manned a booth for community festivals. They worked to raise money for different causes, mainly to help people suffering from vision complications. Her family also owned a glass company installing windows for newly built homes. Elizabeth attributes her hard work ethic and love for helping others to her parents.

“I learned a lot from my parents. The most valuable lesson I learned was to always be kind and give back to the community. We had hard times now and then. But I saw how my parents always helped others in any way that they could,” Elizabeth shared. After graduating from high school, Elizabeth joined the Navy. Inspired by her father who had also served, Elizabeth served the country for three years. She retired after meeting the love Article continued on page 14

Article continued from page 13

Elizabeth Long talking with St. Mary Resident of her life, Steve, who was also serving in the Navy. The two got married and settled down in Georgia to raise their children - three daughters and a son. Elizabeth’s husband continued his military career while she began a career in the construction industry. She handled everything from mortgages to design in the housing market. Having worked with her father in his glass company, she was very familiar with the industry. There was one aspect of the construction industry that she was all too familiar with - its fluctuations. After the last economic downturn, Elizabeth found that she no longer wanted to deal with the uncertainties of the market. So she began looking for other employment options.

“I was getting tired of riding the wave. So I thought about going into nursing. I always thought that a career in nursing was a great occupation to have,” Elizabeth explained. But before enrolling in a full-time nursing

course, Elizabeth decided to test the waters by applying for a CNA position at Magnolia Manor in St. Marys. She worked in that role for a few years before taking an opportunity in hospice care. After working there for a while, she saw an opening at the St. Marys location for an Activity Director. She applied for the position and began what would become a very rewarding career.

“It turned out that I sort of have a knack for it. I can usually get the residents moving around and laughing,” stated Elizabeth. “I have what they call a “hospice-heart” - which is a big, tender heart. You have to love your residents in order to do your job well.” Elizabeth settled into her new role with ease. She was getting reacquainted with the residents and building lasting relationships. But after a couple of years in this role, a heartwrenching event put her career on hold. Her husband passed away shortly after retiring from the Navy. While dealing with this loss,

Elizabeth was also caring for her grandfather who was battling Alzheimer’s disease. She moved him from his home in California to her home in Georgia as his condition worsened. He also soon passed away.

“About the same time my husband passed away, I ended up empty-nesting within a couple of months. Then my grandfather passed away,” explained Elizabeth. After so many loses, Elizabeth felt a need to help others who were in similar situations. She decided to get back to work serving the residents at Magnolia Manor. To her surprise, there was again an opening for the Activity Director position. She applied and is now back doing what she loves.

“I’m naturally a matriarch and a family person. That absolute sense of losing my family all at once was a lot to deal with. But being able to come here and help the residents was therapeutic for me. I need them as much as they need me,” explained Elizabeth. Elizabeth is busy keeping the residents entertained and active. She makes a special effort to provide the residents with what they ask

for. They are currently learning to play dominoes as requested. This method of selecting activities gives the residents the opportunity to voice their opinions and explore new ideas. This also coincides with one of our values to serve with dignity, respect, care, and compassion for all.

“I love working at Magnolia Manor because of the close-knit atmosphere. They become your family. It’s large enough to have a diverse population but small enough to still feel like home. It’s not impersonal. It’s quaint and loving. I get the chance to spend one-on-one time with everyone and have personal conversations to get to know them better,” stated Elizabeth. Elizabeth has plans to implement more activities like bocce ball and any other activities the residents request. One of their constant requests includes seeing her drive her Harley-Davidson. Elizabeth intends to grant their wish as soon as she takes a few more riding lessons. She also hopes to have a Bingo bash with entertainers sometime this summer. If you’d like to keep up with the activities Elizabeth and our St. Marys residents have planned, follow us on Facebook or visit our website at www.magnoliamanor.com.

Elizabeth Long playing cards with St. Mary Resident

THANK YOU CORPORATE SPONSORS I would like thank all our Sponsors that have joined the Magnolia Manor family of Corporate Sponsors. Your generosity has helped us grow our events while partnering to support our residents. Blessings, Kendall Crew

Thank You to our 2020 Corporate Sponsors:

Platinum Sponsor

Gold Sponsor

Silver Sponsor

All donations are tax deductible as allowed by law. For more information, contact Kendall Crew, Director of Annual Giving Phone: 229-931-5928 or Email: kcrew@magnoliamanor.com 16

JULY 1, 2018 - June 30, 2019

ANNUAL REPORT

MANOR SENIOR LIVING

Why We Do, What We Do!

A COMMUNITY OF LIFE AND LIVING! 17

CONTENTS

Contents 18 CEOâ€™s Statement

About Us / Awards

Renovations 21

Annual Report For The Fiscal Year Ending June 30, 2019

Residents Served

Move-Ins / Assistance

Donor Report

Church Donor

Fundraising Events

Pastoral Care

Human Resources

Creative + Marketing

Mission We serve all through love and support for Statement a lifetime.

Magnolia Manor’s corporate office and longest operating senior community is located in the Southwest Georgia town of Americus.

CEO’S STATEMENT Mark R. Todd President & CEO

MANOR SENIOR LIVING

Each year we share an annual report that summarizes our financial status. This year, we are doing something different. You see the usual stories about residents and staff in this magazine, and of course, the financial statement. But this time we are also sharing a few quick facts from the previous fiscal year. Before I go any further,

allow me to report that we ended the fiscal year with a solid bottom line. That is because every member of the Magnolia Manor family has generously contributed— whether financially or by giving of their time and talents. Thank you to each person who trusted us to care for your loved ones. You, too, are part of our success!

Thank you to each person who trusted us to care for your loved ones. You, too, are part of our success! 19

VISION Statement Our communities are about life and living. Magnolia Manor is a faith-based ministry serving senior adults throughout South Georgia. This not-for-profit Georgia Corporation was chartered in 1959, and it is recognized by the IRS as a charitable, 501(c)(3) organization.

about US

We are committed to the highest values of the Christian faith in all of our work and ministry Our heritage is founded in the Methodist church, but our service is ecumenical.

The AHCA/NCAL National Quality Award Program provides a

pathway for providers of long term and post-acute care services to journey towards performance excellence. The Bronze Award level provides applicants with the tools and resources they need for continuous improvement in quality care. Through the Bronze criteria, based on the Baldrige Excellence Framework, applicants will assess their organization’s mission, vision, and key factors that lead to success. At this

award level, utilizing the criteria questions applicants develop an organizational profile for their center. Applying for the AHCA/ NCAL Bronze National Quality Award gives organizations a strong foundation for the second step—the Silver – Achievement in Quality Awardlevel.

Achieving: Bronze Quality Awards in 2019 • Americus Nursing Center

5 Star Overall and in Quality

4 Star Overall and in Quality

• Marion County

• Columbus East

• Columbus Assisted Living • Columbus East

Annual Report For The Fiscal Year Ending June 30, 2019

• Columbus West

AMERICUS

BUENA VISTA

COLUMBUS

RENOVATIONS + CONSTRUCTION MACON

The Lodge .............................................$1,831,042.03 The board of directors gave its blessing to launch this ambitious 20-month construction project at the intersection of Veterans Parkway and Pierce Chapel Road. Sitting on 41 acres of rolling hills in North Muscogee County, the new location will be called The Lodge, a Magnolia Manor Community. “The Lodge”

will be a beautiful community for older adults who want an allinclusive lifestyle that can enhance their social, spiritual, mental and physical well-being. The facility will include a spa with hair, nail and massage services. It will also feature a fitness center and an inspiring chapel.

Americus Nursing Center ..........$2,290,937.66

MIDWAY

MOULTRIE

RICHMOND HILL

Mattie Marshall ....................................$826,409.19 Americus Retirement Center ......... $69,650.00

ST. MARYS

TOTAL........................................................ $5,018,039 ST. SIMONS ISLAND

WhY we do... What we do!

2413 Census 6/30/18

Admits 7/1/18-6/30/19

TOTAL RESIDENTS SERVICED Total Residents Served per Facility

Americus Independent Living

55 4

Americus Mattie Marshall

27 46

Americus Nursing Center

147 316

463

Americus Retirement Center

117 37

154

Coast

90 29

119

Columbus Assisted Living

31 22

Columbus East

135 239

374

Columbus West

117 141

258

Macon

131 24

155

Macon Assisted Living

22 16

Macon Supportive Housing

21 11

Marion County

46 32

St. Marys

34 11

St. Simons Retirement Center

89 27

116

St. Simons Nursing Center

96 234

330

South

44 22

Grand Total All Campuses

Annual Report For The Fiscal Year Ending June 30, 2019

1202

1211

2413

Values Commitment to our faith tradition Statement

Average age at move-in: Independent Living.................................................. 67 Personal Care.............................................................. 85 Assisted Living .......................................................... 88

GIVING!

45%

More than of the residents in Magnolia Manor facilities require some form of financial assistance, either through Medicaid, Section 8 (HUD), Veterans Benefits and/or The League of the Good Samaritan. The Medicaid reimbursement rate is $10 per resident per day less than our actual cost. HUD recipients pay 30% of their income in rent. While HUD makes up a portion of the difference, Magnolia Manor must subsidize each one. Your donations help us serve these residents!

Number Receiving Medicaid/Medicare Assistance Medicaid .................................................................................. 646 Medicare Part A .................................................................. 444

Total ................................................. 1090 Number Receiving HUD Assistance Retirement Center ................................................................35 Garden Apartments ..............................................................29 Macon ........................................................................................ 112 Macon Supportive Housing .............................................30

Total .................................................... 206 Number Receiving League Assistance League Assistance ................................................................13 We need charitable gifts to serve more residents who cannot afford to live here. Please give generiously!

When this ministry was born more than half a century ago, our founders embraced a vision: no resident would ever have to leave if, through no fault of their own, they were unable to pay. We depend on YOU and your donations for the help they desperately need.

DONOR REPORT Number of donors and gifts received and amount MANOR SENIOR LIVING

• Total gift amount for fiscal year 2019 - $544,423.53 • Corporate sponsors 8 total sponsors = $86,250 raised • Non-corporate sponsors 31 total sponsors = $15,350 raised • 2,338 total individual gifts • 755 total Tribute notifications mailed to individuals

INDIVIDUAL DONORS $243,832.29 LEAGUE DONATIONS $200,297.93 Number of grants received and amount 11 Foundations = $93,602.39 Total magazines mailed 26,085

Values Dignity, respect, care and compassion for all Statement

Annual Report For The Fiscal Year Ending June 30, 2019

INDIVIDUAL

CORPORATE

CHURCH

Number of church donors - SPECIAL Macon Golf Tournament .................... $1,520.00

St. Marys Unrestricted .............................$202.00

Coast Unrestricted .......................................$335.00

Columbus Asst Living Restricted .....$150.00

Macon Unrestricted ............................. $2,104.86

Resident Christmas Gifts .........................$100.00

South Unrestricted .......................................$450.00

General ........................................................$20,247.98

St. Simons Unrestricted .................... $1,525.00

Mother’s Day Appeal .................................$800.00

Marion County Unrestricted ................... $25.00

Christmas Appeal .................................... $1,954.43

Columbus Asst. Living Unrestricted ... $25.00

Mother’s Day Church Appeal ......$19,399.25

Restricted Acct ................................................... $85.00

League Wilder Walk ...................................$300.00

MHM Undesignated ..................................$100.00

Church Visit - Ministry ..............................$819.50

Total $50,143.02 25

Values Integrity through excellence Statement Your donations, sponsorships and participation in our Fundraising Events make it possible for Magnolia Manor to serve those who cannot afford to pay. Thank you for your generosity!

FUNDRAISING EVENTS Number of fundraising events and participants 2018 John R. Batts Memorial Golf Classic in Macon Georgia: 21 Teams 84 individuals 1 Ball Sponsor- $1,500 9 Hole Sponsors- $500 per sponsor 3 Putting Green Sponsors- $250 per sponsor 9 Tee Sponsors- $150 per sponsor

• Total raised- $23,595

2018 St. Marys Low Country Boil 195 Tickets Sold- $25 per ticket 58 Kettle Sponsors- $100 per sponsor 8 Table Sponsors- $250 per sponsor 6 Apron Sponsors- $500 per sponsor 1 Metz Sponsorship- $2,000

• Total Raised- $23,175

2018 Americus Superhero 5K

38 5K Runners attended 25 Kids Fun Runners attended 7 Love Walk Sponsors- $100 per sponsor 8 Hero Sponsors- $250 per sponsor 5 Super Samaritan Sponsors- $500 per sponsor 3 League Sponsors- $1,000 per sponsor 70 T-Shirts Sold 6 Love Walk Fundraisers

• Total Raised: $25,640

Three 2019 Corporate Sponsors 26

Annual Report For The Fiscal Year Ending June 30, 2019

2019 Wilder Walk- Americus

116 Luminaries sold- $25 per luminary 71 Donations made 141 T-Shirts Sold 1 Food Donation- $500

• Total Raised: $14,893.69

2019 John Gill Memorial Quail Hunt- Sylvester 54 Hunters Participated 9 Morning Jeeps 6 Afternoon Jeeps 1 $250 Sponsor 1 $500 Sponsor 11 Door Prizes Received

• Total Raised: $25,438

APPEAL LETTERS Mother’s Day Mailings 4,141

$18,958,98

Grandparents Day Mailings 4,069

$8,180

Christmas Mailings 4,003

$34,046.43

TIS.................................................... Platinum Sponsor $25,000 Citizens Bank of Americus................... Gold Sponsor $15,000 Parker’s Heating and Air...................Silver Sponsor $10,000

Values Healthy mind, body and spirit Statement Americus Campus

• 4,650 = Number of 1-on-1 chaplain visits (including hospital)

Retirement Center – Magnolia Room

• 125 = Total number of worship services • 4 Annual Bible studies • 3,125 participants • 245 people participating in the 4 annual Bible studies

Mattie H. Marshall

• 104 = total number of worship services • 3,025 participants in worship for the year

68,721

GRAND TOTAL of Pastoral Care

Contacts and number of people served through worship, Bible study, and 1-on-1 visits ACROSS Magnolia Manor

Nursing Center

• 104 = total number of worship services • 3,380 participants in worship services

Moore Chapel

• 64 = total number of worship services • 2,560 participants in worship services

Columbus Campus

• 2,760 = total number of 1-on-1 chaplain visits (including hospital) • 208 = total number of worship services • 11,232 participants in worship • 104 weekly = total number of Bible study services • 1,664 participants in Bible study

Marion County Campus

• 1,320 = total number of 1-on-1 chaplain visits (including hospital) • 104 = total number of worship services • 3,120 participants in worship services • 52 weekly = total number of Bible study services • 1,040 participants in Bible study

Macon Campus

• 1,825 = total number of 1-on-1 chaplain visits (including hospital) • 104 = total number of worship services • 3,020 participants in worship services • 52 weekly = total number of Bible study services • 625 participants in Bible study services

South Campus

• 1,540 = total number of 1-on-1 chaplain visits

(including hospital) • 52 = total number of worship services • 1,040 participants in worship services • 52 weekly = total number of Bible study services • 750 participants in Bible study

Coast Campus

• 2,450 = total number of 1-on-1 chaplain visits (including hospital) • 312 = total number of worship services • 6,240 participants in worship services

St. Marys Campus

• 1,645 = total number of 1-on-1 chaplain visits (including hospital) • 52 = total number of worship services • 1,300 participants in worship services • 52 weekly = total number of Bible study services • 780 participants in Bible study

St. Simons Campus • 2,625 = total number of 1-on-1 chaplain visits (including hospital) • 104 = total number of worship services • 5,200 participants in worship services • 104 weekly = total number of Bible study services • 1,560 participants Bible study

Average number of employees

910

Decreased turnover by .................................................... 1.34% Employee Retention improved by....................................... 30%

Magnolia Manor, Inc. Financial Highlights 24%

33%

Assets Current Assets Property and Equipment

43%

Service by Setting

24%

Skilled Nursing

76%

Independent & Assisted Living

Other Assets

6% 47%

47%

Liabilities and Net Assets

Current Liabilities Long-term Debt Fund Balance

35%

Program Expenses

12% 50%

Labor & Benefits Supplies & Service Provider Fees Property Costs

28 XII 28

Annual Report For The Fiscal Year Ending June 30, 2019

The creative people in Magnolia Manor’s Communications Department have a big role to play in the modern competitive business environment. The Manor employs the services of graphic designers, copywriters, photographers and videographers to

create impressive marketing materials. These materials include brochures, business cards, websites, flyers, posters, magazines, videos, stationery, emails, and more!

CREATIVE + MARKETING Magnolia Manor’s creative team strives to convey a message clearly. Designers and photographers are trained professionals who understand how to communicate to inform, engage, and entertain audiences. Our entire Communications staff has a specific goal: To ensure our residents, families, donors, churches and friends are well informed.

• Number of Design projects = 706

Magnolia Manor Creatives

• Number of Photos taken = 13,532 • Photo galleries created for website = 35 • Number of Videos produced = 45 • Total page likes on Facebook = 5,421 • Total page follows on Facebook = 5,445 Values Creative change and constant improvement Statement

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Healthy mind, body, and spirit It is always a treat to stop and chat with our residents about their lives. We discover interesting stories that move us to tears either from heartfelt emotion or due to hysterical laughter. Whatever the emotion, their stories make a lasting impact. We can also learn a thing or two. Kathleen Westwood, a resident at our Columbus West campus, has a story of courageous resilience that starts across the Atlantic in London, England. Kathleen and her sister grew up in London during World War II. Their father left for the war when she was three years old. Shortly after his departure, he was captured by the Germans and held in a prison camp. His family worried they would never see him again. But that wasn’t the only thing they worried about. Back in London, the bombs were getting closer to their home. Kathleen remembers an incident where they were completely surrounded by incendiary bombs, but thankfully, none of the bombs hit them. In search of refuge from the growing danger of the war, their mother moved them to Kent County in England. Years passed and still, there was no word from her father. The war ended in 1945, and by

that time Kathleen was eleven years old. After a few months had gone by, their prayers were answered and their worries came to an end. Kathleen’s father made a miraculous return home!

“I was absolutely thrilled when he returned! I hardly remembered him, because I was only three years old when he left. But I was happy he was back,” Kathleen recalled. The family was finally reunited and eager to build memories together. They went on a family trip to Switzerland where Kathleen took ski lessons. Kathleen remembers “the mountains were very high and scary, with lots of snow.” As a child, Kathleen loved spending time with her family and learning at school. So when she broke her arm at age fourteen and had to miss several days of school, she was devastated. But she didn’t let that stop her from learning. She studied really hard and graduated at age eighteen. In England, students are required to take an exam that determines if they will continue their education. After matriculating (which is the equivalent of graduating from high school in the U.S.), Kathleen passed her exam and

Columbus West Resident Kathleen Westwood

decided to enroll in an art school to learn dress design. She always had an interest in fashion. She learned to make her own clothing using different patterns. She even enjoyed a bit of modeling as the poser for her art classes. When she wasn’t in class, Kathleen and her sister would spend time together. One day they met an American airman who was stationed at a base not too far from their home. He began dating her sister and later introduced Kathleen to his friend, Philip McMorran. Kathleen and Philip began dating and were married in 1956. The newlyweds moved to the United States and settled in Green Bay, Wisconsin to be closer to Kathleen’s parents who had already moved there to establish a hotel business. With the help of her parents, Kathleen and Philip reared four sons. Their marriage came to an end, but Kathleen’s determination to provide for her children didn’t. After each son

graduated from high school, they joined the military and made successful careers. When her last son joined the military, Kathleen found herself with an empty nest and a growing disdain for the harsh winters of Wisconsin. So she packed up her car and took a road trip to the warmer climates of the south. She kept driving until she came to Jacksonville, Florida. She loved the weather there and decided to make it her home. Kathleen then started a career at JCPenney.

“I really loved working as an interior display designer. My coworker and I had lots of fun,” stated Kathleen. She worked there several years until a car accident left her with a shattered ankle. She was no longer able to climb ladders and stand for long periods of time due to the injury. So she retired at age sixty-three and took on a part-time job in a dispatch office until she retired again at age sixty-five.

Early in her retirement, Kathleen discovered that she needed help around the house. But living in Florida, far away from family, made it difficult for her to find someone who could help. Her son decided it would be best if she moved closer to him in Columbus, Georgia. Kathleen has been a resident at our Columbus campus ever since.

experiencing trouble adjusting to life at Magnolia Manor as she did. She attends restorative therapy at the campus to help maintain mobility. Kathleen also loves participating in the arts and crafts activities with Activity Director, Louise Bush. And true to her love of fashion, you can find her dressed up on special holidays with Louise. Kathleen is living a full, healthy life at Magnolia Manor and encourages others to do the same.

“At first, I had difficulty adjusting to my new lifestyle here at Magnolia Manor. But the staff went over and beyond to make sure I was comfortable. The best thing about Magnolia Manor is the staff. They’re all just perfect. Of course, they don’t think they’re perfect. But to me, they are,” Kathleen shared.

“If you need this type of care, come to Magnolia Manor. You’ll love the staff and you’ll make great friends,” Kathleen said.

She is now serving as the Resident Council President, advocating for residents with concerns or residents who might be

To keep up with residents like Kathleen Westwood, follow our Facebook page or visit our website at www.magnoliamanor.com.

Columbus West Resident Kathleen Westwood in Fashion Custom

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Creative change and constant improvement Staff members at Magnolia Manor go the extra mile to ensure our residents receive proper care. Whether that involves working overtime, investing in continued education, or wearing many hats, they take pride in doing what it takes to help Magnolia Manor improve. Svetlana Caine, a registered nurse (RN) at our St. Simons location, is a perfect example of servant leadership and goes beyond the standard job description to support our residents. Svetlana was born in Jesup, GA. Since her father was serving in the Navy, she and her family moved around a few times. They went from Jesup to Virginia and from Virginia back to Jesup before settling in Brunswick. Despite the many moves, Svetlana enjoyed meeting new people and learning about different cultures. She was an only child for a while until her brother and sister were born years later. As the only child, niece, and grandchild, Svetlana learned to be very independent at an early age. She also developed a determination to achieve whatever she put her mind to. There was a time when her determination led her on an adventure that she and her family will never forget. They were living on an army

base in Virginia at the time. There was a Burger King restaurant not too far from their home. Svetlana was determined to get one of those hats Burger King gives to children. So she set out, unaware that she hadn’t informed her mother where she would be going. A little later, Svetlana’s mother noticed her absence and began calling around to see where she had gone off to. Everyone she called had no clue where Svetlana had gone. So her mother called the police and they began looking around the area for her. When they found her, she was sitting at a table with sailors eating french fries. And sure enough, she had her hat!

“My mother got on to me, but I kept my hat,” Svetlana laughed. “To this day, when I see a Burger King hat, I put it on.” Svetlana has also kept her strong, determined spirit. After working in the retail industry for a while, she decided it wasn’t what she wanted to do for the rest of her life. One day a woman told her about being a certified nurse assistant (CNA). She also informed Svetlana about the ADL Training and Testing School in Brunswick. Eager to get started, Svetlana did more research. Soon she was enrolled in classes and on her way to becoming a CNA. Halfway into the course, a Article continued on page 36

Article continued from page 35

Svetlana Caine, RN at Magnolia Manor of St. Simons recruiter from Magnolia Manor visited the class to talk about the ministry of Magnolia Manor and the positions that were available. Svetlana completed an application and was hired as a CNA in 2005.

“When I first came to Magnolia Manor, I was greeted by a friendly staff. I liked the cleanliness and the atmosphere. I knew it would be a good fit for me,” stated Svetlana. Fifteen years later, she is still serving at the St. Simons campus. But her role has changed a bit since then. Svetlana spent over a year serving in her role as a CNA. Soon, she longed to advance and gain more skills in the nursing field. So she enrolled in the nursing program at the College of Coastal Georgia to become a Licensed Practical Nurse (LPN). She completed her courses and started working as a nurse in 2007. She continued in that capacity for

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a few years and decided she wanted to continue her education and further develop her leadership skills. She enrolled in classes at Jersey College in Jacksonville, FL to become an RN. Svetlana faced some challenges in establishing a balance between life and work. She was taking care of her two teenagers while attending classes during the week and working at Magnolia Manor on weekends. But with a strong support system in her family, friends, and co-workers, she excelled.

“My family members were constantly telling me, ‘God will give you the strength to do it.’ And He did. My co-workers were very encouraging, as well. I really appreciate our Administrator, Jackie Crisp, for scheduling my work hours around my class schedule. I was able to get through it because of my support system,” Svetlana explained.

Svetlana is now serving as an RN at the St. Simons Island Nursing Center. A typical day for her is spent leading her team and providing care that meets each resident’s needs. It’s a job that she has grown to love with each stage.

“My favorite part about my job is bedside nursing because you get to know the residents as one of your own. You learn the ups and downs. You also love their family, too. I love my co-workers and how we work together as a family,” explained Svetlana. Svetlana provides words of encouragement to anyone looking to begin a nursing career, “Some days you’ll want to cry, but don’t give up. Just pray and have a good support system. If you don’t have family, talk to your friends or classmates. There’s some support somewhere.” As a woman who strives for improvement in all that she does, Svetlana is an inspiration to us all. She has raised two children - a son who recently graduated from college, and a daughter who is currently attending college. She has provided

exceptional care to the residents and been a wonderful friend to her co-workers at Magnolia Manor. And she did it all while attending school. Many may wonder what’s next for Svetlana. She has decided to go back to school - this time to get her Bachelor’s degree.

“When I set a goal, I try to achieve it. And I tell my children the same thing,” stated Svetlana. “My family keeps encouraging me to go even further past my Bachelor’s to get my Masters and Doctorate degrees. I’m not sure. But we’ll see. As they say, your story doesn’t stop at a chapter unless you close it!” We are rooting for Svetlana as she continues her education to do a better job of serving the residents and staff at Magnolia Manor. Her continued drive for self-improvement is an inspiration that has proven to be one of the keys to her success. Stay tuned for updates on her progress by following us on Facebook or visiting our website at www.magnoliamanor.com.

Svetlana Caine, RN at Magnolia Manor of St. Simons

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GIVING In Action...

As we begin another year, fellowship with each other and our community has become a blessing. Seeing old friends and meeting new ones as we gather together to improve the lives of others has become a tradition at Magnolia Manor. Whether it is a pat on the back or lending a hand to those in need, you can find it from your local community. We are off to a wonderful start bettering the lives of our residents this year. The Wilder Walk was a rousing success, raising more than $19,000 dollars for the League of the Good Samaritan. Members of the community joined our staff in ordering 200 plates of barbeque from 2 Dukes BBQ in Americus and participating in this year’s walk. That is a 25 percent leap in ticket sales over the 2019 walk. Even rain clouds could not dampen the spirits of those who attended. Smiling faces abounded as people gathered together strolling across the campus. Whoever thought getting in shape could be so much fun! Improving our residents’ lives can come in many different forms. We are currently in the process of implementing a new corporate-wide safety initiative, which encompasses the physical security of our campuses and buildings. Along with training for employees and enhanced IT security, this new program is being funded in part by the proceeds of the 2020 John Gill Memorial Quail Hunt. This year, we raised more than $43,000 – a 40 percent increase from the previous year’s event. We also added three corporate sponsorships to the hunt this year, making this one of our best years yet.

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Friends from all over South Georgia gathered in Sylvester at Southern Woods Plantation to enjoy a great day of tall tales and hunting, good food and fellowship. The weather was perfect as we assembled in front of the jeeps to start the day after a hearty breakfast. Ten jeeps filled with hunters went into the fields that morning and eight that afternoon for two exciting hunts. Each person who participated received 12 quail to take home. Not to mention, some of them won an array of incredible door prizes. One lucky hunter took home this year’s top prize: a gorgeous 20 Gauge Beretta Silver Pigeon shotgun!

“I would like to give a special thank you to Southern Woods Plantation for a great day of hunting and fellowship. Also, I would like to thank each of our corporate, event and door prize sponsors. We could not have done it without you,” stated Kendall Crew, Director of Annual Giving. Don’t forget to mark your calendars for the next hunt. The 7th Annual John Gill Memorial Quail Hunt is set for February 12, 2021. The events we hold each year aren’t just meaningful to our residents. They unite everyone involved, helping benefit the entire community. Allow us to thank everyone who contributed to the success of each event. We would like to say a special thank you to our 2020 Corporate Sponsors: TIS (Platinum), Citizens Bank of Americus (Gold), Parker’s Heating and Air (Silver), RDG Planning and Design (Silver) and Synovus Bank (Silver).

CREATIVE CORNER spare time even after graduating from high school and now well into her adult life. In 1950, Josephine married Clifton Jackson. They enjoyed a great marriage until he passed away. As a result, Josephine was living alone in their home in Macon. She wanted to be closer to family, so she reached out to one of her nieces who helped her look for alternative housing options. She found Magnolia Manor and scheduled a tour. She felt that it would be a good fit and signed up for an apartment. Josephine has been a resident at Magnolia Manor since 2007.

“I love everything about Magnolia Manor. I’m blessed to be here. Everyone is nice and polite. Everyone treats you the way you would like to be treated. I’m very satisfied here and I don’t believe I could’ve found a better place,” Josephine shared. Macon Resident Artist - Josephine Jackson

There are many talented residents across the campuses of Magnolia Manor. Have a quick conversation and you’ll find that many of them are skilled artists creating hand-crafted quilts, detailed drawings, beautiful paintings, and other arts. A visit to Josephine Jackson’s apartment at our Macon campus will leave you in awe. There’s a special place designated for her original art pieces. Highly detailed and beautiful paintings of ships, birds, tigers, dogs, and other animals cover her art table. You’re also likely to find the next masterpiece sitting in her easel waiting for the final stroke of her paintbrush.

“I really love painting. My favorite things to paint change from time to time. Right now, I enjoy painting animals,” Josephine shared. Josephine grew up in Macon, the youngest of five. She discovered she had a natural ability to paint at a young age and started drawing when she was six or seven years old. Before she knew it, she was painting those same drawings. The only formal training she received was in a 12th-grade art class. Josephine continued to paint in her

Magnolia Manor is more than just home to Josephine. It’s also her muse, a place where she can put her creative skills to work. Josephine draws inspiration from things she sees around campus and other visual art pieces she finds beautiful. She also attends painting lessons on campus every other Tuesday.

“The art class instructor, Jill, gives me pointers and encourages me,” stated Josephine. At Magnolia Manor, Josephine has many friends. On a typical day, she wakes around 8:00 am and greets her neighbors before heading to the dining room. She attends activities during the day and meets friends for lunch. In the evening, she retires to her apartment to continue working on one of her many paintings. Sometimes she takes a break from painting to crochet a colorful blanket or decorative piece. Whatever the craft, Josephine is always looking for the next skill to master. Next on her list is to dust off her Hawaiian guitar, tune it up, and began playing again. You can follow us on Facebook or visit our website at www.magnoliamanor.com to see what Josephine does next. You never know you might get the opportunity to see one of her paintings on display or witness a special debut of her musical talents.

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EVENTS