News@QEHB July 2016

Visit our website: www.uhb.nhs.uk

For patients, staff, visitors and volunteers

Page 5 Take time to share your experience

VOLUNTEER Long Service Awards

JULY 2016

Centre pages Showcase highlights innovative ideas

Page 10 Teams meet quality standards

Thanks to all our volunteers

The devotion of a volunteer, who has given an incredible 45 years’ service to the Trust, has been recognised at an awards ceremony. Shaunagh Wand was given a standing ovation for her dedication when she joined fellow volunteers at the Annual Long Service Awards and luncheon. Voluntary Services is celebrating its 10th anniversary in 2016 and in a decade has seen their contribution grow to play an important role in the Trust’s life. Volunteers like Shaunagh, who between them devote thousands of hours each year, were thanked for their ongoing commitment to the Trust. Shaunagh started volunteering at the end of 1970 when she was unable to work part-time as a nurse following her marriage. She initially joined the Linen League and then the Friends of the Queen Elizabeth Medical Centre and over the decades has undertaken different roles. The volunteers were joined by Trust leaders including Trust Chair Jacqui Smith, Chief Executive Dame Julie Moore, and Chief Nurse Philip Norman. Jacqui said: “This a fantastic celebration of all our volunteers and they represent an amazing number of years’ service. “We have the best staff in the NHS at the Queen Elizabeth Hospital, including those with international reputations, but they still need the support of the volunteers, who bring additional heart to the organisation. It is always a pleasure and an honour to attend this event, as the volunteers all make a real difference to our patients.”

45 YEARS

Volunteer Shaunagh Wand with Trust Chair Jacqui Smith (left), Chief Executive Dame Julie Moore, and Chief Nurse Philip Norman

The volunteers at the luncheon at The Postgraduate Centre included former Associate Director of Patient Affairs Carol Rawlings and the Trust’s first Voluntary Services Manager Bernie Aucott. Before 2006 there were volunteers involved at the Queen Elizabeth and Selly Oak Hospitals but these needed to be brought together into a more streamlined service and to enable the Trust to increase the number of volunteers in preparation for the opening of the new hospital. Carol and Bernie were able to coordinate this new service and, since their retirements, both have become volunteers and joined in the anniversary celebrations.

Voluntary Services Manager Pat Wilson said: “It was lovely that Carol and Bernie could join us. Like so many other volunteers they have been able to contribute to the life of the Trust and it is good to be able to say thank you and recognise their support.” The luncheon came at the end of national Volunteers Week where events included a stand in the atrium at the Queen Elizabeth Hospital Birmingham. Pat said: “It was an opportunity for volunteers and staff from the voluntary services team to talk to individuals and encourage them to consider making a regular commitment.” For more photographs see page 2.

Take time to nominate your favourite The countdown is on to the 2016 Best in Care Awards with nominations for the coveted accolades closing on 31 July. Every year your nominations reveal how our staff, members and volunteers go to extraordinary lengths to provide exceptional care and support for our patients and their relatives. The Trust’s annual Best in Care Awards are an opportunity to shine a light on those who do an incredible job

in delivering the best in care and go above and beyond the call of duty. Thanks to the kind support of our charity, the Queen Elizabeth Hospital Birmingham Charity, the Awards allow us to express our gratitude and celebrate outstanding achievement. There are 14 categories celebrating the variety of ways staff, members, volunteers and QEHB Charity supporters contribute to providing the best in care.

Honour for consultant Consultant anaesthetist Dr Paul Wood has been awarded an MBE for services to Armed Forces Personnel in the Queen’s Birthday Honours List. The Consultant with the Royal Centre for Defence Medicine at the Queen Elizabeth Hospital Birmingham has played a pivotal role in the link between the NHS and The Academic Department of Military Anaesthesia and Critical Care (ADMACC). This includes representing the Trust at the Defence Professors Peer Review and Military Pain Special Interest groups. The Trust’s Chief Executive Dame Julie Moore said: “Paul’s contribution to the clinical and academic oversight of military casualties cared for here at the Queen Elizabeth Hospital, and previously at Selly Oak Hospital, has proved an invaluable resource to our team and of greater benefit to the wider NHS. “I am delighted that his work as a consultant anaesthetist within the Royal Centre for Defence Medicine has been recognised in this very fitting way.”

How to become a donor There is no age limit to signing the NHS Organ Donor Register. For more information visit the website: www.organdonation.nhs.uk or call 0300 123 23 23. Remember to let your friends and family know when you have signed The Organ Donor Register and join the conversation online by using the campaign hash tag #organdonor.

So if there’s an individual or a team that you feel deserves to receive to be recognised, show your appreciation by nominating them for one of these very special awards. Anyone can nominate and nominating is easy. The shortlisted finalists and some of those who nominate them will be invited to a glittering awards ceremony in November where this year’s winners will be announced.

Take your nominations either complete a nomination at the Information Desk in the atrium at the QEHB, visit our website www.nhs.uk/awards, email us at: awards@uhb.nhs.uk, or call 0121 371 6490. Nominations close on 31 July 2016 and a full list of categories can be found on the website.

To join the NHS Organ Donor Register Call: 0300 123 23 23 Text SAVE to 62323

Puzzle page: Delivering theBrainteasers, best in care mind benders and more P15 Find your way around: Hospital maps P16 News@QEHB 2016_07_July.indd 1

27/06/2016 12:09

2 Members’ health talks Daytime sessions: 10.00–10.30 – Registration 10.30–noon – Health Talk VENUE: Lecture Theatre 3, Education Centre, Level 1, Queen Elizabeth Hospital Birmingham • • • • • •

University Hospitals Birmingham NHS Foundation Trust | JULY 2016

Volunteer tributes The devotion of volunteers was recognised at the Annual Long Service Awards and luncheon. The awards included Shaunagh Wand, who has served for 45 years. Other presentations included nine volunteers receiving a one year certificate and 17 volunteers receiving a five year certificate. Joan Caine was awarded a 15 year certificate, Sheila Harris and John Kirby both received 20 year certificates and Lilian Coomber received a 30 year certificate. After the presentation, the Trust’s Chief Executive Dame Julie Moore told the guests that her own parents have been treated by the NHS recently, and she has been grateful for the care they have received.

Tue 19 July – Arthritis/Rheumatism Fri 19 Aug – Skin conditions Mon 19 Sep – Organ donation Thu 20 Oct – Mental health Thu 17 Nov – Keeping well in winter Fri 23 Dec – Sexual health in older adults

For more information see: www.uhb.nhs.uk/health-talks.htm

She then paid tribute to the following volunteers who have passed away over this past year: Vic English, Sunil Handa, Megan Kirby, Brian Spooner, Keith Nield and Bryan Sykes. She asked everyone to remember them silently for a few moments. Everyone was served a delicious lunch, and spent time chatting and socialising. At the end of the event, a cake to celebrate 10 years of Voluntary Services was cut up and distributed to the volunteers. It was baked and decorated by Judith Harvey from the Trust’s catering team. if anyone is interested in becoming a volunteer, see the website at uhb.nhs.uk/volunteering or voluntary.services@uhb.nhs.uk or 0121 371 6731

Be a mystery patient Whether you are attending the hospital as an outpatient or inpatient, you can become one of our ‘Mystery Patients’ and provide detailed feedback focusing on particular aspects of your care.

Memory audit Are you visiting someone at The Queen Elizabeth Hospital who has problems with their memory? The National Audit of Dementia is carrying out a survey this summer to help improve the care provided to people with memory problems or dementia. The team are working with our hospital staff and carers and encouraging people to complete questionnaires. All feedback is anonymous and goes direct to the National Audit of Dementia project team.

Patients and visitors now have access to a free WiFi network through a service funded by QEHB Charity. The new Wifi network enables patients and visitors to keep in touch, listen to music, catch up on TV or check their Twitter feed when they have to be in hospital. It also means patients can give the Trust real time feedback as they will have easy access to patient experience surveys.” The new WiFi network is available at the following locations: Q Queen Elizabeth Hospital Birmingham Q Nuffield House Q Heritage Building (majority of areas) Q Trust Headquarters/Haematology Clinic Q Post Graduate Centre Q The Learning Hub To connect, just search for a network called QEHBCharity-guestWiFi, enter your email address and then agree to the terms and conditions. The WiFi has been funded by QEHB Charity for patients and visitors to use. Staff are being asked not to use this network as the bandwidth has a finite capacity – if staff use it, this will impact on the level of service which patients and visitors receive.

YEARS

YEARS

Joan Caine receiving her certificate for 15 years' service with Trust Chair Jacqui Smith, Chief Executive Dame Julie Moore, and Chief Nurse Philip Norman

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For further details ask a member of staff for a questionnaire or complete online at www.CARERQ.org.uk

Free Wi-fi network

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Please contact the Patient Experience Team on 0121 371 4491/0121 371 4492 or via email at patientexperience@uhb.nhs.uk

Lilian Coomber receiving her certificate for 30 years' service with Trust Chair Jacqui Smith, Chief Executive Dame Julie Moore, and Chief Nurse Philip Norman

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YEARS

YEARS

John Kirby receiving his certificate for 20 years' service with Trust Chair Jacqui Smith, Chief Executive Dame Julie Moore, and Chief Nurse Philip Norman

Sheila Harris receiving her certificate for 20 years' service with Trust Chair Jacqui Smith, Chief Executive Dame Julie Moore, and Chief Nurse Philip Norman

You said, we did… You Said Umbrella is the sexual health service for people of all ages across Birmingham and Solihull. The service launched in August 2015 and is run by UHB, in partnership with a number of other organisations. During the planning of the new service, young people told UHB that they want to access sexual health services quickly and close to home.

We Did The service was developed around this requirement and a unique network of local providers was created which includes NHS clinics, GPs and third sector partners. Umbrella also contracted 93 pharmacies to support delivery of its sexual health services, including testing for sexually transmitted infections (STI), free condoms and the

Delivering the best in care

morning-after pill. The latest Umbrella campaign aims to increase awareness amongst 15-24 year olds about what local pharmacies can offer. Jeff Blankley, Chairman of the Birmingham Local Pharmaceutical Committee, which is an Umbrella partner, said: “Pharmacies can offer a wider range of sexual health services than ever before and they feature in most local communities, so we should be encouraging people to use them. “The fact that pharmacies can offer free, local advice and treatment without the need for an appointment and within more flexible hours will hopefully appeal to younger people who may not choose to make an appointment at a clinic.” The latest awareness campaign includes outdoor, pharmacy point of sale, radio and digital advertising. Go to: www.umbrellahealth.co.uk

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JULY 2016 | University Hospitals Birmingham NHS Foundation Trust

QEHB+ offers shifts QEHB staff can bank on

Plus Points

There are lots of plus Additional staffing on demand points to working for QEHB+ − − − − −

The Trust’s in-house staff bank has introduced improved pay rates and a new name as part of a relaunch of the service. Following a 12-month project to improve its offering, the in-house bank - formerly known as Locate - announced QEHB+ as its newlook brand on 1 July along with a range of additional staff benefits. QEHB+, which currently employs around 2,000 people, operates as an internal temporary staffing service, filling shifts that may be vacant due to annual leave, sickness or as a temporary measure, with a view to reducing reliance on external agencies to provide cover.

QEHB Additional staffing on demand

In-house staff bank team

The QEHB+ service offers existing staff the opportunity to earn additional pay by taking on extras shifts on an ad-hoc basis, and provides an alternative to those who cannot commit to a substantive post with regular working patterns. QEHB+ offers weekly pay, which means staff are paid quickly for the work that they do - very useful for those who need top up their wallets

with extra cash for a short-term needs such as buying a car or going on holiday. Vicky Cooke, Head of Temporary Staffing, who runs the QEHB+ service, said: “An in-house staff bank is a fantastic resource as it means departmental managers can be confident they are getting good quality staff

who have experience of working in our hospital setting. Our focus has been to ensure that it is not just the hospital that benefits but that our staff do too by making working through our bank easier and more attractive. “We now provide QEHB+ staff access to all

Competitive rates of pay Flexible hours First refusal of shifts Paid training Book shifts by a click

shifts, including block bookings so they have first refusal on an opportunity to earn more. “In addition to this we are moving to a new booking system, Allocate, which will allow those signed up to QEHB+ to book their own shifts from the comfort of their own home via the internet, without needing to contact the QEHB+ office. “The new system will also allow bank staff to record their availability as far in advance as they wish and manage their own electronic diaries and ensure that their shifts have been confirmed. “We have also carried out a lot of work to revise pay rates for our bank staff, to provide what we believe to be competitive pay.” Other improvements to the service include the expansion of the team to help support managers and QEHB+ staff with bookings, providing training and conducting appraisals. For information about the new rates of pay, staff benefits and details of how to sign up to QEHB+ visit the website: uhb.nhs.uk/QEHB-plus

Ambassador role honour Trust registrar Andrew Beggs has been named as the first ever Young Coloproctologist of the Year. From the start of July he becomes the face of the Association of Coloproctologists of Great Britain and Ireland (ACPGBI) for the next 12 months, acting as an ambassador for the profession at various events and promoting awareness and research. Competition for the prestigious new role from all over the country was whittled down to just three finalists who were interviewed by a panel of judges before Andrew was chosen. The panel were impressed by his ‘outstanding contributions to education, research and leadership in the field of coloproctology but most especially for his willingness to lead by example and his enthusiasm in engaging with the profession’. Andrew, said: “I feel very honoured to be the first holder of this post. It is very humbling to know that among my peer group I am regarded as one of the best - and a bit scary to be given such responsibility. “The whole point of the award is to become the face of coloproctology, to highlight what we are doing in bowel research and to be an ambassador for colorectal surgery in the UK.” As well as being a colorectal registrar at UHB, working his way towards consultant status, Andrew is heavily involved in bowel cancer research at the neighbouring University of Birmingham - running his own research lab. “I think one of the reasons they chose me is that we have been doing a lot of bowel cancer

Trust registrar Andrew Beggs

research here in Birmingham, having won some big research grants over the last couple of years,” he added. “We have highlighted the fact that surgeons can do research when the perception has perhaps been, in the past, that they are too busy with their surgery. We are fortunate here in Birmingham to be able to undertake the research work that we do because of the close relationship between the Trust and the University. “That is one of the things that attracted me to the city to continue my training and, as well as being a personal honour, I see this award as recognition of the fact that Birmingham is a centre of excellence in this field.”

The Patient Advice and Liaison

Service (PALS): 0121 371 3280

See www.uhb.nhs.uk for the latest news

University Hospitals Birmingham NHS Foundation Trust | JULY 2016 Advertorial

11+ Examination Success for Blue Coat pupils Blue Coat pupils are celebrating another year of outstanding results in the recent 11+ examinations. This year’s cohort of 68 children share between them 120+ offers to Independent Senior Schools, and 44 Grammar School places. A clear academic focus, supported by a broad range of co-curricular activity, allows the children at Blue Coat to develop multifarious interests and skills whilst continuing with their studies and exam preparation. This has been recognised by Senior School offers to 28 pupils of 35 Scholarships (29 Academic, 4 Music, 1 Performing Arts and 1 Sport), as well as 2 Music Awards.

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UHB NHS Foundation Trust has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does UHB NHS Foundation Trust endorse any of the products or services.

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JULY 2016 | University Hospitals Birmingham NHS Foundation Trust

Tell us about the quality of your care. We care about your experience. Take

part in a survey

Contact

the Patient Advice and Liaison Service

If you are an inpatient at Queen Elizabeth Hospital Birmingham (QEHB), you can complete a survey on your bedside television. It won’t cost you a penny and you don’t even need a pay card. From the main television screen, just touch the ‘Free hospital survey’ button. Don’t have a TV? Staff and volunteers on your ward will be happy to provide you with a handheld computer tablet containing the survey for you to complete. A few areas have paper surveys which you can fill out before you are discharged. Once you have left the hospital, you may be sent a postal survey about your discharge from the hospital, to complete. If you have visited the hospital as an outpatient, you may receive an outpatient survey through the post.

Where possible it is always best to speak to a member of staff about any concerns at the time. Alternatively you may prefer to contact the Patient Advice and Liaison Service (PALS) team, who are part of the Patient Relations Department. The team offer confidential, impartial help, advice and support relating to any aspect of your care. They will listen to your queries and concerns and advise you on how we can help resolve them. This may include arranging for a more appropriate service to become involved in your case. Please telephone 0121 371 4400. There is an answer phone available out-of-hours and when staff are helping a patient or engaged on another call. You may prefer to visit the PALS office situated to the left of the Information Desk inside the main entranceof QEHB from Monday to Friday 9–5pm. PALS@uhb.nhs.uk

University Hospitals Birmingham NHS Foundation Trust (UHB) is constantly looking for ways to improve the experience of those who need our services. To help us to continue to improve the quality of our care, we need to know what you think. We are interested in what we have done well, as well as anything we didn’t get quite right. The Trust welcomes and values feedback from patients, their relatives, carers, and visitors.

Complete the NHS Friends and Family Test You can complete the NHS Friends and Family Test (FFT) whilst you are on the ward via the bedside television or hand-held computer tablet (ask staff for details).

Did you know there are a number of ways you can give feedback about the quality of your care?

If you are visiting as an outpatient, the FFT is available on the self-check-in kiosks in outpatients, via a comment card that can be found in the outpatient department or on the Trust website. If you attend the Emergency Department, you can complete the FFT either by comment card as you leave the department, or by SMS text if contacted (all texts are free). The Friends and Family Test is also available in Umbrella sexual health clinics and renal dialysis units across Birmingham.

Fill in a

patient experience feedback leaflet Patient experience feedback leaflets can be found in wards, departments and waiting areas. They can be posted back, dropped into the PALS office or given to a member of staff at the Information Desk at QEHB.

National patient surveys Every year, the NHS surveys inpatients as part of a UK-wide programme. See page 3 for more details of this year’s national inpatient survey. There are also national surveys for patients who have been treated as an outpatient, received care and treatment for cancer or attended A&E. When these surveys are being conducted you may receive a copy in the post.

GO online

You can add your comments to the NHS Choices or Patient Opinion websites.

Become

a Mystery Patient Whether you are visiting as an outpatient or inpatient, you can become one of our ‘Mystery Patients’ and provide detailed anonymous feedback focusing on particular aspects of your care. Please contact the Patient Experience Team on 0121 371 4491/4492 or patientexperience@uhb.nhs.uk

Join

a Patient and Carer Council The Patient and Carer Councils help the Trust look at ways to improve the patient experience. These volunteers talk to patients and staff in wards and departments and feed back any issues which patients and carers raise which can then be acted upon. They also get involved in groups and committees to represent a patient perspective into the Trust’s planning decisions. If you would like to join or just find out more, please email Lorraine Bateman Lorraine.Bateman@uhb.nhs.uk

See www.uhb.nhs.uk for the latest news

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University Hospitals Birmingham NHS Foundation Trust | JULY 2016

ADVERTORIAL

Striking a Perfect Balance With BirminghamÕs educational landscape dominated at secondary level by some of the Þnest grammar schools in the country and, in King EdwardÕs School, one of its leading independent schools, the pressure for gaining such coveted places is well and truly on. The scenario is one of which staff, pupils and parents at West House School are all too aware. Situated in the leafy oasis of the Calthorpe estate and founded in 1895, the school has enjoyed over a century of outstanding academic success. However, Headmaster Alistair Lyttle, an old boy of the school himself, is quick to voice an opinion on the place of academic rigour within a broader educational context. ÒWhile our results speak for themselves, they do not come at the cost of pupils engaging in a rich learning journey and an enjoyment of childhood,Ó comments Mr Lyttle, ÒIt is vital that the West House experience allows the boys not only to get involved in sport, drama, art and music, but to appreciate the extent to which these subjects contribute to their overall enjoyment of school life and personal development.Ó At the heart of the schoolÕs ethos lies the view that boys should be allowed to be boys and that they are at their most productive when an appreciation of the correct balance between work and play is achieved. ÒOne of my greatest concerns is my belief that the enjoyment of being young is being compromised by the pressures of the system,Ó continues Mr Lyttle. ÒThe vast majority of our leavers take up places at their Þrst choice selective secondary schools, but in doing so, leave West House having enjoyed opportunities, unparalleled at prep school level, to explore potential gifts and talents. West House School is a member of the Independent Association of Preparatory Schools. For further details please contact Miss Kim Stevenson, HeadmasterÕs PA on 0121 440 4097.

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JULY 2016 | University Hospitals Birmingham NHS Foundation Trust

Home from home is support for families When someone you love needs to spend an extended period of time in hospital, often far from home, the last thing you want to have to worry about is where you’re going to stay in order to be with them during their treatment. QEHB Charity and the Karen Morris Memorial Trust (KMMT) have teamed up to provide the families of patients with blood cancer, such as leukaemia, with free-to-use accommodation a short walk from the Queen Elizabeth Hospital Birmingham, opening Karen’s Home from Home in 2014. The Karen Morris Memorial Trust was set up in 1999 to continue the fundraising legacy of Karen Morris, a 23-year-old student at Warwick University, who passed away in September 1998 following a year-long battle with chronic myeloid leukaemia. The KMMT aims to provide Karen’s Homes from Home for leading haematology departments across the UK, with the QE’s (based down the road at Elizabeth Court) being the fourth such home. Since it opened in December 2014, many patients and their families have benefitted from the facilities. D Houghton, from Stoke on Trent, said of Karen’s Home from Home: “I used your apartment in Birmingham when my husband was in the QE hospital for a stem cell transplant. He had acute myeloid leukaemia. I was in the apartment for three of the six weeks he was in hospital and it made a great difference – beautiful, well-equipped and, most importantly, close to the hospital.” Sylvia Morris, Karen’s mother and chairperson of KMMT, added: “While nothing can ease the pain of losing my Karen, feedback from users of

SACA Bike Ride Join the Sikh Arts and JULY Cultural Association’s annual Birmingham to London Charity Bike Ride this summer. The association is raising money to create ‘SACA’s Home from Home’ for the patients and families of children undergoing radiotherapy at the QE.

2016

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Go to charitybikeride.com to register. Plough pub quizzes Come along to the Plough SEPTEMBER in Harborne High Street to find out just how good your general knowledge really is. If you are an NHS Staff member remember to bring your ID badge and enjoy a ten percent discount. All proceeds will support teenagers with cancer at the QE. Also on October 25.

2016

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To find out more contact michael.tivey@uhb.nhs.uk or call 0121 371 4852.

our facilities really is a source of encouragement and strength for our work to continue Karen’s legacy.”

2016

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To find out more about or make a donation to the Karen Morris Memorial Trust, go to kmmt.org.uk For queries about Karen’s Home from Home, to donate to QEHB Charity or to find out more about the Charity’s various projects throughout the hospital, please go to qehb.org

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Team Doctors (purple),Team Nurses (blue), or Team Patients (green). You don’t have to be a doctor, nurse, or patient to enter the various teams. When you have chosen which team you would like to run for, you will receive a fundraising pack complete with a headband in the colour of your team. We are also inviting all of our QEHB Charity runners to dress up as doctors, nurses, and patients in order to fully embrace their team’s theme. We are also offering free entry for the first time this year, with a minimum sponsorship of £150. 2016 is set to be our biggest team ever in the Morrisons Great Birmingham Run, so join us for a wonderful race, regardless of whether it’s your first or your one hundredth long-distance run.

For more information about the Centre for Rare Diseases visit qehb.org/centreforrarediseases or contact Justine Davy on 0121 371 4852 Born Survivor Are you a Born Survivor? SEPTEMBER Find out by joining this event designed by British Royal Marines Commandos; set across a range of ten kilometres, it is a great event for teamwork or for those wishing to push themselves to their limits. With over 30 obstacles, from mudfilled tunnels to climbing 50 metres uphill on your stomach, Born Survivor is a sporting event like no other! Book your place online at qehb.org/events

2016

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Comedy Night Join QEHB Charity’s annual fundraiser, this year taking place at The Comedy Loft on Broad Street. Tickets can be purchased for £12, or £10 for NHS staff.

2016

OCTOBER

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To enter the Morrisons Great Birmingham Run, please go to qehb.org/events For more information, please contact laura.power@uhb.nhs.uk or call 0121 371 4852.

Jeans for Genes day Individually, genetic disorders are rare but together they SEPTEMBER affect one in 25 children born in the UK - that’s more than 30,000 babies each year. Their associated health problems mean that genetic disorders are the biggest cause of death of children aged 14 years and under. QEHB Charity is teaming up with Genetic Disorders UK to encourage everyone to take part in Jeans for Genes Day and make a donation. Justine Davy, Head of Fundraising at QEHB Charity, said: “We’re delighted to be working with Genetic Disorders UK to improve the care provided to patients with rare diseases, raise awareness of these conditions, and promote understanding of what it’s like to live with them".

2016

Join our half marathon teams and run for Brum The Morrisons Great Birmingham Run is returning once again and we are giving you the OCTOBER opportunity to join our team. The 13.1 milelong course on Sunday 16 October will begin and end in Birmingham city centre, with the course giving runners a tour of the landmarks of the city. Running as part of the QEHB Charity team gives you access to training hints and tips, a pre and post-race reception at the Hyatt hotel, fundraising materials, and one of our fabulous running tops! With a variety of funds to choose from within the charity, you can support children with cancer, those battling rare diseases, military patients and families, ground-breaking research into cancer and brain tumours and much more. To find out about the many appeals QEHB Charity supports, please go to qehb.org/appeals. For those who decide to run for QEHB Charity this year, we are offering you the chance to choose to be in one of three teams:

Dates for your diary

Laura and Bernie get in a spot of training

To find out more information or to book your place visit qehb.org/events

To make a donation to any of the appeals mentioned please visit qehb.org or contact the QEHB Charity team on 0121 371 4852

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University Hospitals Birmingham NHS Foundation Trust | JULY 2016

Pioneering trials Ground-breaking research into a new topical treatment for burns patients is underway at Queen Elizabeth Hospital Birmingham. Dr Britt ter Horst, pictured, a Research Fellow working on the burns unit is aiming to improve cell delivery onto burn wounds. Dr ter Horst explained: “There are a number of ways of treating a burn wound and obviously the treatment depends on the severity and type of injury. To protect a wound from infection and enable it to heal it must be covered. For an extensive burn injury the method of choice is to take skin from an unaffected area of the body and graft it on to the wound. “The new treatment I am working on will involve taking a small, healthy skin sample from the patient and culturing it (growing and multiplying the patient’s own cells in a laboratory). The patient’s own cells will then be incorporated in a gel and sprayed as an adjunction to the treatment to improve healing and eventually scarring of the burn wound.” “While skin cells have been used to treat

patients’ wounds for decades and there are a number of other ‘spray on’ products available, the pioneering element of my work will be to develop a gel which could be combined with a patient’s own skin cells and applied to their burn wound.

Dr. ter Horst is currently studying common gelling agents to determine which is the most effective carrier for the skin cells as part of her study which has been funded by The Healing Foundation Centre for Burns Research. The impact on patients and surgeons would be significant; a topical application which targets the desired area with the opportunity to potentially adjust and influence the process of healing. The challenge for Dr ter Horst is creating a formulation in which the cells can survive and grow in but which is viscous enough to stay on the skin and not run off when applied. “We don’t want to suffocate the cells as we need them to remain active to heal the skin. We also need the product to be biodegradable so that it’s absorbed by the skin over time and promote healing,” added Dr ter Horst. To find out more about the work of the Healing Foundation Centre for Burns Research visit www.research.uhb.nhs.uk/ burn-injury-research-centre/

International recognition for research nurse's investigations Research nurse Diane Griffiths has received international acclaim for her investigations into chronic lung disease. Diane’s research into the potential link between lung and heart disease was judged the best academic research project by a nurse at the American Thoracic Society Annual Conference, in San Francisco in May, earning her a bursary prize. Since 2001 Diane, who is also affiliated Diane with the University of Birmingham’s Griffiths Institute of Inflammation and Ageing, has helped to deliver respiratory clinical trials but more recently developed an interest in completing a period of academic study. “Diane’s main interest is in chronic lung disease,” said Dr Liz Sapey, Managing Director of NIHR/Wellcome Clinical Research Facility (CRF), consultant in respiratory and general medicine at UHB and senior lecturer at the Institute of Inflammation and Ageing. She became very interested in research suggesting that patients with severe, smoking related lung disease (Chronic Obstructive Pulmonary Disease, or COPD) were more likely to die of a heart attack than of their lung disease. “Birmingham hosts the ADAPT cohort, the largest cohort of patients

in the world with Alpha 1 Anti-trypsin Deficiency (AATD) - a genetic condition which shares many features with COPD. “Diane wanted to see if these patients also had evidence of heart disease, or had a higher risk of having a heart attack, than healthy people without this genetic condition. “Her research demonstrated that there was a link between lung disease and heart disease, even once you had accounted for age and smoking habits, supporting a shared cause of both the heart and lung disease,” added Dr Sapey. Diane presented her findings at the American Thoracic Society Annual Conference, the largest respiratory conference globally with over 12,000 delegates. A delighted Diane, whose post is supported by the West Midlands Clinical Research Network (WM CRN), said: “The ATS is the biggest international conference for respiratory specialisms in the world so it was great just to have the chance to go and present my work. To find out that I had won this award was a huge surprise and a great honour but the great thing about the whole experience was the chance to meet up with other research nurses from around the world. “I am grateful to Dr Sapey and Jo McCormack, lead research nurse at UHB, as well as Professors David Thickett and Rob Stockley, who have all been incredibly supportive.” Diane now intends to study the links between heart and lung disease in different lung conditions, with the continued support from the Trust, Institute of Inflammation and Ageing and the CRF nursing staff.

Blue light in fight against infection Research at Queen Elizabeth Hospital Birmingham has shown that blue light could be an effective weapon to combat healthcare acquired infections (HAI). Laboratory tests on 34 different bugs which have been implicated in hospital infections showed that all could be killed or dramatically reduced by exposure to blue light for as little as 15-30 minutes. The research was carried out by clinical scientist Miss Fenella Halstead, at the QEHB-based NIHR Surgical Reconstruction and Microbiology Research Centre, and her colleague Dr Jo Thwaite, at the Defence Science and Technology Laboratory (Dstl) at Porton Down, Wiltshire. Their findings have been published in the journal Applied and Environmental Microbiology and offer hope that blue light could be used to treat patients with infected wounds as well as to decontaminate healthcare environments. “Antimicrobial resistance (AMR) is rapidly

evolving and poses a big threat to modern medicine,” said Fenella. "Although only affecting a minority of admissions, HAIs are associated with increased mortality, prolonged hospital stays and increased treatment costs. With the rise in resistance to antibiotics there is a significant threat of infections becoming wholly untreatable with current practice. “Much research is now focused on alternatives to the conventional antimicrobial agents and since the environment is a key source of infection, there has also been renewed focus on hospital cleaning and disinfection, including antimicrobial light sources. “These novel strategies capable of decontaminating both the patient’s wound and the environment, could be highly beneficial in the fight against AMR and HAIs.” The researchers tested high-intensity blue light against bugs including Acinetobacter

Delivering the best in care

baumannii, Pseudomonas aeruginosa and Escherichia coli, both individually and as part of hard-to-shift biofilms. The light proved highly effective at killing off the pathogens in both forms and tests on patients and in clinical environments are now being recommended. In particular, when used to treat patients, if offers the advantage of killing off the targeted strains without doing the damage to human cells that is associated with ultraviolet light. “Our findings demonstrate that high intensity blue light can be used to kill a wide range of clinical pathogens, not only in the planktonic state but also as mature biofilms,” added Miss Halstead. “This technology has many practical applications within healthcare settings, as blue light may combat opportunistic infections indirectly by reducing the bacterial load on environmental surfaces and directly within wounds.”

RESE

Researc ideas at Inspirational teams were able to share their cutting-edge ideas at the Trust’s annual Research Showcase. Teams from across the Trust and University of Birmingham came together for the event, including the Sexual Health and HIV research team who were given the coveted best stand award. The recognition delighted the team, which was headed up by Tessa Lawrence, Sexual Health and HIV Research Manager, who had turned up on the day after recruiting 27 people to a study in just two days. Tessa said the showcase was an opportunity to share the work, which will benefit the Umbrella sexual health service. “After many years of the team coming to the Research Showcase and after lots of planning, we are hugely proud to be declared the winner of the best stand. “Heaps of work was done by the team and it really paid off for us – plus we like a little healthy competition between ourselves and the other excellent research teams who

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9

JULY 2016 | University Hospitals Birmingham NHS Foundation Trust

E A R C HR ENSEEWA RSRE C S EHAN R EC W H SN E W S

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also showcasing their brilliant work. were indeed very happy to have won!” cond place went to the pharmacy team he respiratory team were given third, all teams earning praise and plenty of tion from the hundreds of visitors who the time to visit them in the QEHB m. e displays ranged from the Birmingham Research Unit to lung experts showing test research on e-cigarettes. demonstration from The College of s and Exercise Science highlighted how ise can be done at home while another shared findings about the challenges veloping new antibiotics. ef Executive Dame Julie Moore, who ded the event, said: “It’s great to he breadth and depth of the research amme here at the QEHB and the rsity. here was huge interest from staff, nts and visitors who were keen to see research can benefit them.”

Philip Watson-Jones shows a visitor how the SimMan supports research

Above: PhD student Scott Davies and Dr Evaggelia Liaskou (right) from the Centre for Liver Research demonstrating the size of units of alcohol in the nations favourite beverages

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We are hugely proud to be declared the winner of the best stand Tessa Lawrence Sexual Health and HIV Research Manager

Lizzy Benedikz, Sharon Hackett, Rachel Hayward, Tessa Lawrence, Monika Okriak, Reka Drotosne-Szatmari and Director of Delivery Tim Jones (Not pictured: Sat Kaur and Sian Faustini)

Did you know? You can keep up to date with the Surgical Reconstruction and Microbiology Research Centre (SRMRC) team on Facebook and Twitter/. Please ‘like’ us at facebook.com/SRMRC and let us know what you’re up to too! If you prefer to tweet then please head to srmrc and say “hello”!

Left: Diana Hull Senior Research Sister for Liver BRU and Joanna Gray NIHR/Wellcome Trust Clinical Research Facility Clinical Manager

If you would like to help patients with trauma injuries then please make a donation to our trauma research fund within the Queen Elizabeth Hospital Birmingham Charity. Simply phone 0121 371 4852 or visit qehb.org. Every penny makes a difference. Thank you

See www.uhb.nhs.uk for the latest news

10

University Hospitals Birmingham NHS Foundation Trust | JULY 2016

BHBN Summer schedule BHBN Hospital Radio broadcasts patient requests, music, news, live sport and a range of speciality programmes to NHS hospitals across Birmingham. The station, founded in 1952, is based in new studios in the Heritage Building (original Queen Elizabeth Hospital), they are on air 24 hours a day. They can also be heard via their website www.bhbn.net and the TuneInRadio app.

Thursday Tea Time Show – Ben Selvan Solihull Hospital Requests – Rhian Sprague The Evening Show – Chris Friday

Clinical teams at the Trust have been challenged to show they are delivering an excellent, high quality service. The main focus is on physiological services with some departments already achieving the necessary accreditation while others are still working towards the 2017 deadline. Accreditation demands teams to compare their services against recognised benchmark standards and through peer review. The key departments being assessed through IQIPS (Improving Quality in Physiological Services), are audiology, cardiac physiology, gastro intestinal physiology, neurophysiology, respiratory and sleep physiology, urodynamics and vascular science. Imaging’s accreditation comes through ISAS which is the Imaging Services Accreditation Scheme, endoscopy earns accreditation through JAG, the Joint Advisory Group, and pathology work with UKAS. A steering group has been set up by the Trust to support each department through the process which begins with self-assessment. The next stage reviews what actions need to be taken to correct any issues with the team looking how to put improvements in place to meet the expected standards. Hilary Fanning, Deputy Director of Delivery, said: “A lot of work needs to be done to gather the evidence but we believe this ensures we can feel confident we can demonstrate quality and excellence of service provision, “The physiological services are core components of clinical pathways and have a real effect on the care of each patient. Through this assessment we have the information to diagnose, treat and monitor patients." Dr Huw Cooper, Consultant Clinical Scientist (Audiology) and Clare Munro from the

Let’s Get Quizzical – Emma Boydell Pick & Mix – Brendan Delaney The Evening Show – Bill Waldron

Spotlight on stroke team

Monday 5pm 7pm 8pm

Good Vibrations – Donna Joseph Hospital Request – Miranda Burns The Evening Show – Dale Hobson

Tuesday 4pm 6pm 7pm 8pm

Playing it Cool - Pete Bayliss Easy Listening - Kelly Howell Queen Elizabeth Hospital Requests - Nick Whitehouse The Evening Show - Paul Millington

Wednesday 6pm 7pm 8pm 8pm Thursday 5pm 6pm 8pm Friday 4pm 6pm 8pm

Words & Music – Brian Henderson EGood Hope Hospital Requests - James Chew Words and Music – Brian Henderson The Evening Show – David Elliot

CBSO Concerts when broadcast are on Friday at 7:30pm

Saturday 7am 9am 11am 1pm

2pm 5pm 8pm 9pm Sunday 8am 10am Noon 1pm 4pm 6pm 8pm 10pm 11pm

Delivering quality

Weekend Breakfast – Dave Horton BHBN Gold – Colin Monnaf The Frock Show – Sarah Morris Queen Elizabeth Hospital Requests – Anita Shah, Michelle Woodhouse (Military Ward) (Alternate Weeks) Living Up the Weekend – Phillip Stoneman Saturday Disco – Marky B Saturday Alternative – Olya Jeneson The Reggae Selection

Laid Back Sunday – Bill Waldron Kitch & Kool – Brendan Delaney Mystery DJ / Music Selection The Sunday Bash – Graham Allen Hospital Requests & Duets From The Decades – Shaz Hill Asian Mix – Raveeta Banger The Evening Show – Doug Jackson BHBN Country – Dave Horton BHBN Classical Collection

All other times - the BHBN music selection – including the light lunch weekdays at 1pm and three hours of late night love songs from 11pm available on channel 9 on the premier bedside units and in all parts of the hospital via the QE Charity guests wi-fi following the links on www.bhbn.net

QEHB’s Stroke Team supported the Stroke Associations ‘Make May Purple’ campaign to raise awareness and raise money for the Trust’s stroke service. Every year there are 152,000 strokes in the UK. That’s around one every three and a half minutes. Most people affected are over 65, but anyone can have a stroke, including children and babies. QEHB runs a seven days a week stroke service, and holds two nurse led clinics a week. It is estimated that the team will will see 800 strokes and 500 mini–strokes, known as ‘transient ischaemic attack (TIA)’ this year. For many people a stroke happens suddenly and without warning, and often there is little time to prepare for one. A stroke can affect how you move, feel and think. Although everyone’s experience of a stroke is different, some of the effects are more common than others. ‘Make May Purple’ month began with a bake sale on W514, QEHB. Patients, staff and relatives were all welcomed to enjoy the tea and cake sale raising a total of £400! Next, Rachael Jones, Stroke Nurse Practitioner at QEHB bravely completed a fire walk at the Life after Stroke Centre in Bromsgrove. Along with her sister, Rachael walked across 20ft of wood embers, at the burning temperature of 1,300°F. They both raised a further £300 for stroke services. Rachael said: ‘I was very nervous about completing the fire walk, but knowing how much money I was raising for such a great cause, that is close to my heart spurred me on even more”.

Delivering the best in care

Clare Munro, Huw Cooper

audiology team reflected on the process. They said Audiology was the first speciality to be granted accreditation within UHB and has maintained this over the four years of the first accreditation period. This included two assessment visits from audiology specific UKAS assessors and online uploads of evidence covering a vast array of topics including patient experience, clinical practice, safety and facilities. They said UKAS accreditation demonstrates that QEHB provides audiology to a nationally recognised high standard. Accreditation is an ongoing process and they are pushed to keep making improvements every time they are assessed. "The biggest challenge has been the time required to create, gather and collate all the evidence required. However, this time commitment has decreased as we have become more experienced and proficient at maintaining evidence and standards. Accreditation has been a challenging but rewarding endeavour resulting in significant changes that have benefited both patients and staff. We believe this has been an important achievement which supports the Trust commitment to deliver the Best in Care."

Additionally, throughout May QEHB’s Stroke Team was raising awareness and offering advice in the atrium of the Queen Elizabeth Hospital, Birmingham. Here, patients, staff and visitors were able to ask questions and donate to help support the Trust’s stroke services. This raised a further £100 for QEHB Charity. Lucie Dews, Stroke Nurse Practitioner, said: “We’ve raised nearly £1000 and that’s all down to the brilliant support we have had from staff, patients and relatives. The Stroke Team do all they can to ensure that patients are supported not just in hospital, but at home too and the extra money raised will only help us to improve the care we provide.” The team has plans for more fundraising events and activities.

Dave Carradine, Imaging Professional Development Manager, pictured, said: “I have been a radiographer in the Trust’s Imaging Department since 2010. I have worked in various places since I first qualified in Birmingham in 1987 and my background is general radiography with some CT work as well. For the last three years I have been responsible for education and training matters in Imaging but for the last year I have also conducted background work on the Imaging Services Accreditation Scheme. We were invited to be included with the physiological services at the beginning of 2016 and since then we have met regularly to share our progress (and difficulties). We are all working towards accreditation and following in the footsteps of the endoscopy team who have their JAG accreditation and who continue to support all of us as well. "Presently we are completing a GAP analysis of our governance documentation and evidence of regulated practice across our service. We have recently acquired document management software which we trial and compare with similar systems so we may determinepotential benefit the other services. "Although this involves hundreds of documents of various forms from simple email traffic and intranet notices to extensive policy documents – and although it keeps us away from our patients more we than we would like - the end goal of streamlined, concise, logical and functionally evidenced governance of each service will serve our staff and ultimately our patients who have confidence that we work to the highest standards that are always evolving to their needs."

(L-R): Peter Burgess, Rachael Jones and Lucie Dews

If you would like to take part, donate or find out more information about QEHB’s Stroke Team contact Rachael Jones Rachael.jones@uhb.nhs.uk

(L-R): Emma Houlden and Anna Chapman – staff nurses on W514

Lucie Dews Stroke Nurse Practitioner, Lauren Baran and Megan Burgess staff nurses on W514 and their children!

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JULY 2016 | University Hospitals Birmingham NHS Foundation Trust

Why we should all celebrate the NHS Alex Evans, pictured, was appointed a Trust governor representing Selly Oak in 2015. Two years ago Alex was admitted to QEHB requiring emergency care, later followed by major throat surgery. Here he gives a personal reflection on why he became a governor. “I was sitting in outpatients, waiting to see Mr Jennings my ENT consultant. Three weeks had gone by and I was just beginning to eat again after throat surgery. I’d had base of tongue dissection, and remnants of tonsils removed that had been lingering since I had a tonsillectomy in 1988 when I was seven. Today I would find out the biopsy results. After a few minutes wait, my name was called out. A sinking wave of fear rippled through me . I felt dizzy and hot. I stood up and walked towards a nurse, who greeted me with a reassuring smile. I remember that smile now, even three years on. Mr Jennings was in surgery, so I saw another consultant in the clinic room. The door closed and I remember the consultant looking at me, sensing my anguish. My father had died age 39 of cancer, just a few years older than I was now, and so those moments took me to a dark place in my mind. I felt completely vulnerable and full of apprehension. I sat down, and the consultant shook my hand. “Hello Mr Evans, how are you?” he said. I still couldn’t speak properly and so he explained that it would be a few weeks until I felt better, but my throat was healing well. “Now then, as you know we took some biopsies at the base of your tongue and

removed some abnormal tissues from around your throat three weeks ago” he said. “Well, the good news is that I want to reassure you straight away. No malignancies were found, so you should take this as very good news.” I felt an immediate rush of elation. To be honest, I found it hard to mask the tears. “I’m sorry,” I said relieved “it’s just I was sure it was something serious.” The consultant said that I could be discharged, and gave me a sheet on how to care for my throat post-surgery, and I left the hospital. Working in communications in a different part of the NHS, I am in the privileged position to be able to interview clinicians, such as consultants, nurses and healthcare professionals right across the West Midlands each and every day. Capturing stories of recovery, the triumph after battling illness, and at times, those heartfelt stories on life after loss, I feel humbled to live and work in a city which has one of the best healthcare systems in the world. It never ceases to amaze me that those life changing moments, full of fear, worry, or of

hope, are those which the frontline staff in the NHS witness every single day. From the moment I was discharged, I knew that I had to give something back, both to the NHS and to my local community. As I lived locally to the hospital, I decided to run for Governor of Selly Oak. Following being elected, in my first year as a Governor, I have encountered some truly remarkable individuals. From those who serve the front line of acute care, through to health leaders who always make the time to explain things properly. From the grass roots where I always take the time to say hello to cleaning and domestic staff, through to UHB chief executive Dame Julie Moore and her tireless endeavours to deliver excellent care to her patients and also to provide staff with a safe and supportive place to work. The Trust has a backbone of transparency which reassures me as a Governor that I have access to the right and relevant information that enable me to do my role properly. I also get regular opportunities to challenge and question decisions that impact quality, and safety of patient care, and effective operational delivery. These conversations, however difficult they may sometimes be, illustrate the incredible efforts of all staff, and the commitment they give day-in, day-out, to meet the demands of a world-class hospital. This is the beating heart of the NHS, the place where many of us were born, the place where we survived, and the place we will one day die. It is today that I remember why I volunteer, and it is today that I remember why we all need to be thankful for what we have.

Care certificate success

WHY NOT TRY? CYCLING

Being physically active can help you lead a healthier and happier life. Physical activity can reduce your risk of major illnesses by up to 50 per cent and can boost self-esteem, mood, sleep quality and energy. It can also reduce your risk of stress, depression, and dementia. With the weather getting warmer and the sun making more of an appearance there has never been a better time to get on a bike. There are lots of advantages and health benefits that come with cycling; it’s also a fun way of getting from A to B whilst having a workout at the same time! Benefits Q Increased cardiovascular fitness Q Increased muscle strength Q Low impact exercise form Q There are a variety of forms of cycling such as; Road, Mountain, Cyclo-Cross and Track. Cycling is also eco-friendly but you must always remember these important safety tips when on your bike: Q Wear the right kit – Bright and fluorescent clothing Q Helmets – Protecting your head is always important Q Lights and reflectors – Make sure you can be seen! Q Intentions and alertness – Indicate in good time, use your arms to direct, look and signal and confirm the driver has seen before you go Q Refresh your Highway Code knowledge – Be clear on the rules of the road You can find your local cycling club at britishcycling.org.uk/clubfinder where there are many different clubs to choose from.

All newly recruited NHS and social care support staff that provide direct care to patients and clients, including healthcare assistants, therapy assistants and maternity support workers, must complete a Care Certificate. Temporary and agency staff must also complete the certificate. At the Trust there is an ongoing training programme. Ceremonies are held every six months to recognise each person’s achievement.

The latest people who have successfully completed the Care Certificate are listed below. Paige Fergusson, Amanda Pickard, Sabah Parveen, Amy Beckett, Donna Walker, Megan Williams, Basheera Bryhan, Abiodun Kurdriji, Mary Charles, Laura Hunt, Karen Race, Simranjit Kaur, Aidan McElvogue, Michael Behan, Rebecca Palmer, Johti Jisdhaul, Ma Leslie Somera, Kim Harper, Sarah-Jane Cahill, Paul Brett, Julienne Ndounda, Keith Harvey, Kirsty O’Neill, Bianca

Nogueria, Saffron Griffiths, Helen Willetts, Husnane Mahmood, Veena Masih, Melissa Miller, Sophia Taylor, Jodie Jones, Lauren Boyle, Carla O’Sullivan, Sian Venables, Mandy Mortimer, Louise Ward, Rachel Ward, Georgia Brown, Maria Gray, Richard Kimberlin, Sarah Waller, Laila Razayee, Susan Bailey, Jody Carter, Emma Tilser, Beatrice Dix, Trudy Sparkes, Zaynab Ali, Georgina Roberts, Emma Neale, Adam Dean, Dina Khanam, Fatima and Laura Evans

Did you know, UHB offers a comprehensive sport and exercise medicine service (SEMS) delivered by musculoskeletal physiotherapists and a SEMS consultant? For more information, please visit uhb.nhs.uk/sport-and-exercise-medicine.htm

See www.uhb.nhs.uk for the latest news

12

University Hospitals Birmingham NHS Foundation Trust | JULY 2016

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13

JULY 2016 | University Hospitals Birmingham NHS Foundation Trust

Insight into tumours More than 80 patients and their families took the opportunity to find out more about a rare cancer during an information day at The Birmingham Neuroendocrine Tumour Centre. The Birmingham Neuroendocrine Tumour Centre (NET) based at the Trust, has been providing a specialist service to patients diagnosed with this rare cancer that affects the nerve and gland cells that form the neuroendocrine system for over 30 years and is a certified ENETS Centre of Excellence. The conference was opened by Dr Tahir Shah, Consultant Hepatologist and Transplant Physician and Head of NET, who spoke about the challenges diagnosing, managing and treating neuroendocrine tumours. Dr John Ayuk, Consultant Endocrinologist and Service Lead for Endocrinology at QEHB, gave an overview of neuroendocrine tumours. He said: “Here, at the Queen Elizabeth Hospital we have a comprehensive range of specialists; this is essential when treating patients with a rare and complex cancer. The core members of the NET team can make use of experts from many fields for advice, thus improving patient care.” Nikie Jervis from the NET Patient Foundation Charity used a visual presentation to help those diagnosed with a neuroendocrine tumour to manage symptoms. She focussed on what causes certain symptoms, and the simple

changes patients can make to their lifestyle to help improve their quality of life. Mike Hammond, Chief Executive of QEHB Charity spoke about the collaborative work the Trust’s charity, Liver Foundation UK and Dr Shah and how they were exploring ways to support laboratory-based research in NETs, and the role of dietitians in a patient’s care pathway. Dr Shishir Shetty, Wellcome Trust Research Fellow and Honorary Consultant in Hepatology at QEHB delivered a fascinating presentation on the future of NET treatment, and research currently being conducted in to this form of cancer. Attendees from all over the UK attended the patient information day, and were full of high praise for the conference. Beverly Sargent a patient at QEHB said ‘I have a tumour myself, and attending today has made me realise I’m not on my own. I can talk to others who have the same condition, and share my experiences. I am very glad I came’. The conference was organised by Stacey Smith and Suzanne Vickrage, Neuroendocrine Tumour Clinical Nurse Specialists at the Trust. Stacey said: “The aim of this patient information day was to allow healthcare professionals, patients and relatives to come together and learn from one another. "The event has been a great success, and is

L-R; Mike Hammond, Suzanne Vickrage, Dr John Ayuk, Stacey Smith, Dr Shishir Shetty, Dr Tahir Shah, Dr Homoyon Mehrzad and Dr Ian Geh

hopefully the first of many.” Suzanne added: “The conference really summed up the brilliant and innovative work which goes on at QEHB and drew our attention to future challenges. NETs are a rare condition and we understand that coming to terms with the illness can be very hard. The NET Team ensures patients and their families feel supported.”

Suzanne, Stacey and the rest of the Trust’s NET Team would like to thank all those who attended, and also to NET Patient Foundation Charity for supporting the event. For more information regarding neuroendocrine tumours visit the NET Patient Foundation website. http://www. netpatientfoundation.org/

Groups offer help: Patients, families and staff can turn to support from a range of groups at the Trust ALOPECIA Impartial information and mutual support to cope with hair loss Contact Jenny: 07760 95885, 0121 440 5794. Email: jen@araucaria.demon.co.uk Website: www.alopeciaonline.org.uk ANN CONROY TRUST Support and education for patients living with Syringomyelia and Chiari malformation. Website: www.annconroytrust.org Tel: 0300 111 0004 BECHET’S SYNDROME SOCIETY Helpline: 0845 130 7329. Email: Info@bechetsdisease.org.uk. Website: www.bechets.org.uk. Birmingham group contact: 07886 304018 or email: anishaz@hotmail.co.uk BREATHE EASY  THE SUPPORT NETWORK OF THE BRITISH LUNG FOUNDATION For everyone living with lung disease. Birmingham South Group meets monthly at Moseley Hall Hospital 2-4pm. Contact BLF Direct on 03000 030 555 or go to w ww.blf.org.uk BRITISH ACOUSTIC NEUROMA ASSOCIATION BANA BANA’s friendly West Midlands group meets 3 or 4 times a year for mutual support, information exchange and talks by specialist guests. Group contact: Janet Mercer Email: janet@bana-uk.com Tel: 0121 604 2454. National website and headquarters: www.bana-uk.com Tel: 01623 632143 BRITISH SJOGREN’S SYNDROME ASSOCIATION Support group for sufferers of the auto-immune rheumatic disease. Tel: 0121 455 6532. BUSY B’S Support group for people with stomas and bowel disease. Tel: 0121 627 8343. CYSTITIS & OVERACTIVE BLADDER FOUNDATION Advice line: 0121 702 0820. Email: info@cobfoundation.org and website at www.cobfoundation.org DIABETES UK Has regular support group meetings in King’s Heath for people with diabetes, family members and friends. For further info see www.diabetes.org.uk/In_Your_Area/Midlands and follow link to Birmingham or email racheltier@btinternet.com DIGNITY IN CARE SUPPORT GROUP The group run the Memory Lane Cafe for patients with cognitive impairment and their carers. Cafe is open Wednesday afternoons. Email: memorylanecafe@uhb.nhs.uk Website: www.dignityincare.org.uk D.I.S.C DEMENTIA INFORMATION AND SUPPORT FOR CARERS A service offered specifically for CARERS of people with confusion and memory (DEMENTIA) problems. Tel: 0121 452 1152. Email: carers@discbirmingham.co.uk Website: www.discbirmingham.co.uk GETAHEAD Fundraising and support group for patients who have had head and neck cancer. Tel: 0121 371 5046 www.getahead.org.uk

GROWNUP CONGENTIAL HEART PATIENTS’ ASSOCIATION Supports young people and adults born with a heart condition. Tel: 0800 854 759. HEADSTART BIRMINGHAM Aneurysm and Arteriovenous Malformation Support Group Meetings are held on the first Friday of the month 7pm-9pm. Seminar room in outpatients department at QEHB. Contact: Patricia Hewlett Tel: 0121 459 7147. HEADWAY Acquired brain injury drop in service. Wednesdays 1.30pm4.30pm wards 407, 409 & 411. 4.30pm-5.30pm. Second floor restaurant, QEHB. Tel: 0121 457 7541. HAEMATOLOGY SUPPORT GROUP Meeting at the Centre for Clinical Haematology on a monthly basis for information, social events, friendship and mutual support. Tel: 07766 875111 Email: Haematologys@yahoo.co.uk. HAEMOCHROMATOSIS WEST MIDLANDS SUPPORT GROUP Offering support and raising awareness. We hold regular local meetings. Tel: 0121 457 8986 Email: info@Haemochromatosis WM.org.uk Website: www.HaemochromatosisWM.org.uk HOME FROM HOSPITAL CARE Free support to Birmingham patients on discharge from hospital Including information, shopping, befriending and respite care. Tel: 0121 472 4499. INSULIN DEPENDENT DIABETES TRUST Listening to people with diabetes and their carers. Tel: 01604 622 837 Email: enquiries@Iddtinternational.org Website: www.iddtinternational.org KIDNEY PATIENTS’ ASSOCIATION Runs local groups across the West Midlands. Tel: 01922 644 982 Email: nick.flint@live.com Website: www.kidneymatters.co.uk LARYNGECTOMY SUPPORT GROUP Meets 3 or 4 times yearly in Education Centre, QEHB. Relatives welcome. Organised speakers arranged for the meeting. Contact 01213713484 LET’S FACE IT Support group for people with any form of facial disfigurement Tel: 01843 833 724. MILITARY PATIENTS Military patients will be visited by a representative from the Royal Centre for Defence Medicine (RCDM) who will attend to their administrative, welfare, pastoral and spiritual needs. NATIONAL RHEUMATOID ARTHRITIS ASSOCIATION Birmingham group at www.brasg.org.uk, Heart of England group contact 01628 823 524, national website: www.nras.org.uk OESOPHAGEAL PATIENTS ASSOCIATION OPA National charity offering support and information to patients and carers affected by oesophageal and stomach cancers. Birmingham group hosts two meetings per year. For information contact 0121 704 9860 Email: enquiries@opa.org.uk Website: www.opa.org.uk

PAIN FATIGUE SUPPORT Meets first Thursday of the month. Noon to 2pm, Erdington Methodist Church. Tel: 0300 330 0640. Email: painfatiguesupport@hotmail.co.uk. PATIENTS’ READING GROUP Meets Tuesdays, Weoley Castle Library. 2pm-3.30pm. To book call 0121 464 1664. PITUITARY FOUNDATION This group for patients, carers and friends meets at the Morris Centre Health and Fitness Club, QEH. The meetings for 2015 are as follows: Sat 28 February (Fisher House), Sat 6 June and Sat 26 September. All meetings are from 10.30am onwards. Contact: 0845 450 0375 Website: birminghampituitarygroup.weebly.com QE LIVER TRANSPLANT SUPPORT GROUP The group meets at 7.30pm on the 3rd Monday of every month (except July and August) in the Faith Centre, Meeting Room level 1, QEHB. Tel: 0121 627 2089 or 01902 679333 (after 7.30pm). ROY CASTLE LUNG CANCER SUPPORT GROUP Held 1st Tuesday of every month, Birmingham Heartlands Hospital. Tel: 0121 424 1433 Contact: Lynne Reaper. THE NATIONAL OSTEOPOROSIS SOCIETY The National Osteoporosis Society runs a local support group based in Birmingham. Tel: 0121 429 7366 www.nos.org.uk THE STROKE ASSOCIATION Supporting people affected by stroke. Tel: 0303 303 3100 (Mon-Fri, 9am-5pm) Email: info@stroke.org.uk Website: www.stroke.org.uk TINNITUS Practical support and advice for sufferers including group sessions and newsletters. C/o Birmingham Institute for the Deaf, Ladywood Road, Edgbaston, Birmingham, B16 8SZ. Eileen: 01384 831032. Email info@tinnitusbham.org.uk TRACHEOTOMY SUPPORT New group for patients following tracheotomy. 0121 627 2248. VASCULITIS SUPPORT GROUP WEST MIDLANDS VSGWM Support group for sufferers of Systemic Vasculitis (e.g. Wegener’s granulomatosis) as well as support for carers. The VSGWM circulates useful information and ideas, with friendly meetings held at least once a year. 0121 243 5621. WEST MIDLANDS BRAIN TUMOUR SUPPORT GROUP The support group meets in the Faith and Community Centre, first floor, QEHB on third Monday of the month, noon to 2pm. Contact Sue Wreglesworth on: 0771 7175 236. Email: sue.wreglesworth@braintumouruk.org.uk WILSON’S DISEASE SUPPORT GROUP  UK National charitable group offering support and information to patients with Wilson’s disease and their families across the UK. For information and local support contact jerry@wilsonsdisease. org.uk or visit the website www.wilsonsdisease.org.uk YOUNG ADULTS CANCER SUPPORT GROUP Is run by a group of young adult cancer patients to offer support for people who have similar needs. No strict age limit but current members in their 20s, 30s and 40s. Meetings usually held last Wednesday of month at The Plough, Harborne. Contact Vicky Stock on: 0784 589 7760. Email: stock.vicky@yahoo.co.uk

Steps have been taken to ensure this information is up to date but please contact the group directly before undertaking a journey. Support group coordinators can email revisions to their entry to: communications@uhb.nhs.uk. Please mark the email – support group revision.

See www.uhb.nhs.uk for the latest news

14

University Hospitals Birmingham NHS Foundation Trust | JULY 2016

15

JUNE 2016 | University Hospitals Birmingham NHS Foundation Trust

No. 3605

Your monthly puzzle challenge Quiz Challenge

CROSS CODE

1. In which city is the Topkapi Palace Museum? 2. What is the technical name for the pivot on which a lever moves? 3. What is an astraphobic terrified of? 4. Which ancient unit of measurement was based on the distance between the elbow and the tip of the longest finger? 5. Who was the most famous great-great-great-greatgrandmother of the Duke of Cambridge?

NONAGRAM

L O W

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ABCDEFGHIJKLMNOPQRSTUVWXYZ

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EACH number in our Cross Code grid represents a different letter of the alphabet. You have three letters in the control grid to start you off. Enter them in the appropriate squares in the main grid, then use your knowledge of words to work out which letters should go in the missing squares. As you get the letters, fill in other squares with the same number in the main grid and control grid. Check off the alphabetical list of letters as you identify them.

MAGIC SQUARE

END HUGE DRUG CACHE

HOW many words of four letters or more can you make from this Nonagram? Each word must use the central letter, and each letter may be used only once. At least one word using all nine letters can be found. Guidelines: 21 Good; 25 Very Good; 29 Excellent. Any word found in the Concise Oxford Dictionary (Tenth Edition) is eligible with the following exceptions: proper nouns; plural nouns, pronouns and possessives; third person singular verbs; hyphenated words; contractions and abbreviations; vulgar slang words; variant spellings of the same word (where another variant is also eligible).

USING all 16 letters of the phrase above, form four words each of four letters which will fit in the grid to form a magic square in which the words can be read both horizontally and vertically.

6. Of which sport was the game battledore a forerunner?

8. Which opera is set in Catfish Row, Charleston, in the 1920s? 9. Who is the famous aunt of actress and singer Emma Roberts?

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EQUALISER 5 9 3 7 8 7 7 14 7 1 6 1

All puzzles on this page are supplied by Sirius Media Services. To try more of our puzzles interactively online go to www.puzzledrome.com

PREVIOUS SOLUTIONS CROSS CODE

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MAGIC SQUARE: grid; robe; ibis; desk.

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(1) Across â&#x20AC;&#x201C; Flyer; Leafy; Sense.

Down â&#x20AC;&#x201C; Fells; Yearn; Rhyme. CRYPTIC CROSSWORD: Across â&#x20AC;&#x201C; 2 Add; 5 Fondle; 7 Accept; 9 Disciplined; 10 Tribal; 11 Stairs; (2) Across â&#x20AC;&#x201C; Crumb; Risen; Batch. Down â&#x20AC;&#x201C; Carob; Upset; Bunch. 13 Tender; 16 Pretty; 18 Predicament; 19 Writhe; 20 Tassel; 21 Dos. Down â&#x20AC;&#x201C; 1 Condor; 2 Aerial; 3 Dallas; 4 Spider; 6 Disobedient; 8 NONAGRAM: Concave lens; 10 Tut; 12 Shy; 14 Export; 15 Raided; 16 Plaits; 17 deed; dele; deled; deli; delight; Tatter.

DELIGHTED; died; diet; dieted; dight; edge; edged; edit; edited; elide; QUICK CROSSWORD: elided; geed; geld; gelid; gild; gilded; Across â&#x20AC;&#x201C; 1 Lamenting; 6 Act; 8 Carried; 9 Flare; 10 Tusk; 11 Bet; 13 glide; glided; heddle; hedge; hedged; WORD PYRAMID: A shake of the head. Dolt; 14 Pedal; 16 Assure; 18 Revere; 19 Ochre; 21 Head; 22 Hay; 23 heed; held; hide; hided; hied; hilted; idle; idled; ledge; ledged; lied; lighted; Lout; 27 Sieve; 28 Platter; 30 Spy; 31 Threefold. EQUALISER: teed; tide; tided; tied; tilde; tiled. Clockwise from top Down â&#x20AC;&#x201C; 1 Lac; 2 Marks; 3 Nail; 4 Indeed; 5 Gift; 6 Abalone; 7 left â&#x20AC;&#x201C; multiply; Treatment; 10 Tea chests; 11 Beech; 12 Tarry; 14 Pro; 15 Lee; 17 subtract; add; divide. Total: 3. Slavery; 20 Hamper; 24 Outdo; 25 Melt; 26 Cake; 29 Rid.

listening to you Contact the editor: Annie Roberts, news@QEHB, Communications, Wolfson Building, University Hospitals Birmingham, Mindelsohn Way, Birmingham B15 2TH Email: annierhealth@gmail.com Designed by graphics@uhb.nhs.uk

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10 10

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DOWN 2. Striking doctor takes the way furthest from the centre (7)

9. Result of summing up (5)

PZ1P3605 Š Sirius Media Services Ltd

QUIZ CHALLENGE: 1 Philadelphia; 2 Melbourne; 3 Shangri La; 4 Armchair; 5 Chelsea; 6 Coal miners; 7 Stromboli; 8 Arrowroot; 9 The Wanted; 10 Brian Rix.

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10. Opportunity for novice found in church (7)

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ACROSS 1. Wicked Latin firework (5,6)

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10. Which regiment, originally raised in 1777, is now the only legal private army in Britain?

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7. On which African river are the Victoria Falls?

WORD PYRAMID

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CRYPTIC CROSSWORD 1

11. One could be upset after a very long time (4)

3. Rod had drink about ten (4) 4. Accountant endlessly stuck removing spiny plant (6) 5. Meanness in close proximity (8)

12. Had a title at last? (8)

6. Left nothing with substitute (5)

14. Some of the chattering is coming from the shopkeeper (6)

7. Old Scottish region comprising broad valley and river (11)

15. Mainly at the back (6)

8. Is it a suitable entrance to the skating rink? (7,4)

18. Iâ&#x20AC;&#x2122;d taken it into the girl for clarity (8)

13. A marksman no more? (4,4)

20. Type of grain which does not grow in a very dry area (4)

16. Toenail broken by high spirits (7)

22. Marc had organised old Greek settler (7)

17. Finally where the cobbler works (2,4)

23. In Majorca I roamed the capital (5)

19. Inch with a different old measurement (5)

24. Setting up a foundation, nothing less grand (11)

21. Antarctic explorer, say, from north of the border (4)

QUICK CROSSWORD 1

2

3

4

5

5

6

7

8 9

10 11

10

12

13

16 19

14 20

14

12

17

18

21

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25 22

23

15

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24 26

10

27

28

30

29 24

32

31

33

34

31

ACROSS 1. Tolerable (8) 5. Wading bird (4) 9. Anxious (7) 10. Additional (5) 11. Weep (3) 12. Cross out (6) 15. Beaks (5) 17. Actual (4) 19. Arouse (6) 22. Church reading (6) 24. Repose (4) 26. Accustom, harden (5)

35

27. Burnish (6) 30. Hand tool (3) 32. Imbecile (5) 33. No longer existing (7) 34. Precious metal (4) 35. Obscene, unbecoming (8) DOWN 1. Pale red (4) 2. Tennis stroke (5) 3. In a higher place (5) 4. Leaseholder (6) 6. Conflicts (7)

7. Final appearance (8) 8. Small stone (6) 13. Garland (3) 14. Woody plant (4) 16. Shy (8) 18. Singing voice (4) 20. Essential, vital (7) 21. Pact (6) 23. --- Lanka (3) 25. Bodily organ (6) 28. Supple (5) 29. From that time (5) 31. Let it stand (4)

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University Station

Main Entrance

Shuttle

TAXI

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Shuttle

Parking on the Queen Elizabeth Hospitals site

QEHB Parking – Car Park A

When visiting our hospitals we recommend the following car parks: Queen Elizabeth Hospital Birmingham use Car Park A Heritage Building (Queen Elizabeth Hospital) use Car Park D Emergency Department (A&E) or CDU use Car Park D If you are using a sat nav, please make sure it has been updated recently. The post code B15 2GW will bring you onto the hospital site. Once on site, please follow road signs to the relevant car park.

Visitor and Patient (non - A&E & CDU)

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Info desk

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Clinical and drop-off Decision Unit (15 mins waiting only) (CDU) entrance Shuttle

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Cancer Centre

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Access to Busy Bees and Staff Car Park F only

Nuffield House

C tient Visitor / Pa U / A & E / CD Shuttle

Fisher Centre House Club

TAXI Shuttle

Shuttle bus Smoking Shelter

The free shuttle bus service runs from 07:00-19:00 Monday-Friday (excluding Bank Holidays).

Keep up with UHB online: uhb.nhs.uk facebook.com/QEHBofficial

and departments, Heritage Building)

3 Cancer Centre 4 Main Entrance (All wards

and departments, Heritage Building)

5 Institute of Translational Medicine

6 East Block Day unit twitter.com/uhbcomms