Issuu

OPTIONS A guide to care and independent living

Doncaster

Summer 2017

Leaving hospital What’s next?

SOCIAL CARE

tips

FREE

guide CONTRIBUTORS: Age UK Doncaster Alzheimer’s Society Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust Doncaster Metropolitan Borough Council NHS Choices Rotherham Doncaster and South Humber NHS Foundation Trust

Services Available: • Personal care • Medication prompts • Daily checks • Meal preparation • Shopping package • Wheelchair pushing • Companionship

• Cleaning service • Escorting to appointments • Respite for families/carers • Quality time for clients • Night services • Day trips

Work with specialist needs Dementia and Alzheimer’s disease, Huntingdon’s Disease, Parkinson’s Disease, etc.

Orchids Care

A unique approach to personal care, tailored to each individual’s needs...

To use our services please call 01302 570729 or email sarah.orchids@btinternet.com We can answer queries over the phone or arrange a free visit to discuss options. 69 Tenter Lane, Warmsworth, Doncaster, South Yorkshire DN4 9PE A domiciliary registered company registered and governed by the Care Quality Commission.

Contents Doncaster Councilâ€™s approach to adult social care is changing........................................... 4 What will this mean for you?................................................................................................ 4 Why are we doing this?...................................................................................................... 4-6 How to use your health services............................................................................................ 7 Lifesaving diagnosis equipment installed at DRI................................................................. 8 Serious falls reduction at Trust.............................................................................................. 8 Improving our response to infection.................................................................................... 9 Welcoming carers................................................................................................................. 10 Keep norovirus out of hospital this winter........................................................................ 11 Wide range of support on offer from Rotherham Doncaster and South Humber NHS Foundation Trust.................................................................... 12-13 NHS continuing healthcare............................................................................................. 14-15 What is NHS-funded nursing care?................................................................................ 16-17 The Motability Scheme........................................................................................................ 17 Paying for your own care and support.......................................................................... 18-19 Age UK Doncaster Services............................................................................................. 20-21 Alzheimerâ€™s Society Services in Doncaster..................................................................... 22-23 The Care Quality Commission Social Care and GP top tips........................................... 24-25 NHS hospitals and services in Doncaster and the surrounding area................................. 28 Useful contacts..................................................................................................................... 29

Welcome and

introduction

This guide is intended to help you, your carer and your relatives understand how your local health services can help you after discharge from hospital. Also information to help you to live independently or access support and care services in your area.

Rotherham Doncaster and South Humber

NHS Foundation Trust

OCTAGON DESIGN & M A R K E T I NG LT D

Introduction Doncaster Council’s approach to adult social care is changing. Responding to the growing pressures of rising demand and reduced financial resources, we have developed a new plan of how we will change the way we care and support adults by improving outcomes and choice. Our plan means we will have a health and social care system that delivers value for money, improves access locally to a wider service offer, provides opportunities for people to improve their health, puts people in control of their care and support and protects those who are most vulnerable. People tell us that they want to live independent, healthy and fulfilling lives based on choices that are important to them. People tell us that they want to stay in their own homes and communities for as long as possible. Our new approach will make sure that people have the opportunity to do just that.

What will this mean for you? Together with our partners and communities, we will work with people to help them identify what they can do for themselves, and build on this. Finding new ways for people to seek solutions wherever possible, rather than only with traditional council services, will be at the heart of everything we do.

housing, and social care providers - to enable groups and people to help each other, providing opportunities for them to gain the skills they need to live independent lives including, where appropriate, help to find or keep work. Supporting people to recover from illness or accidents will be important. Giving older people the tools and support to regain their confidence and physical skills after a fall, for example, is something we are working closely with our NHS colleagues on. If people do need to access help from us directly we are still here for you, but we will provide you with that help in a way that maintains your independence where we can. For example, by accessing a direct payment from us people can have total control over the type of care and support they receive, or it might be we explore using technology to help people stay safe and independent at home.

Why are we doing this?

We will be making information and advice more accessible and relevant to individuals at a local level. A series of hubs will be opened in communities across the borough and will provide a local point of information and advice that will be specific and personal to that relevant area. These hubs will also offer a central point where you can easily access professionals when needed.

There are several reasons why we need to change how we work:

We know that when people feel part of a community they feel less lonely, more able to manage their own needs, and less likely to need social care and health support. We will work differently with partners - including the NHS,

• An increase of 11.2% people who have a limiting long term illness.

• People’s changing expectations about what they need and how they want to live their lives. • The growing number of older people in Doncaster – by 2020, 60,650 residents will be over 65.

• The number of people predicted to have dementia will increase by more than 20% by 2020.

â??I want to live an independent, healthy and fulfilling life based on choices that are important to me.â?ž

• The availability of new technology that can help us to work more quickly and efficiently.

knowledgeable workforce that works flexibly with a range of partners to provide services.

• Changes in national social care policy, including the Care Act, the biggest change to social care law in over 60 years.

• Worked jointly with partners to integrate service delivery where appropriate.

By the end of the four year programme of change we will have: • Implemented and embedded requirements of the new Care Act. • Implemented a revised customer journey, with clear and accessible information to help people decide how they live their lives; with an embedded community led model to support people • Become more efficient in the way we work, making more use of technology to produce better results for people. • Supported new and existing providers of public health and social care to increase the range and quality of services. • Developed a confident, skilled and

• Reviewed our approach to performance and quality management. We are confident the plan we have in place will deliver all of this. We have already seen some great progress over the last few months, with a significant reduction in the number of people in long term care in favour of more suitable options such as supported living or extra care housing schemes. A good example is Spring Lodge, a purpose built supported living accommodation in Askern, where four adults with a range of disabilities are supported by a team of staff who provide flexible care and support to meet each individual’s needs and promote independence. We want to help you to live ‘YOUR LIFE, YOUR WAY’.

How to use your health services There are a range of healthcare services available to help you find the right expert care to meet your needs. Choosing the service most appropriate to your symptoms means you get the right treatment in the right place.

Choking. Chest pain. Suspected stroke. Blacking out. Severe bleeding.

For symptoms of serious illnesses and major accidents, choose A&E (Accident & Emergency).

Cuts. Sprains. Rashes. Minor fractures.

For trips, falls, skin complaints and minor injuries, choose Walkin Health Centre or Minor Injuries Unit or Urgent Care Centre.

Vomiting. Ear pain. Feeling ill.

For infections and persistent symptoms or if your child has a high temperature, choose your GP.

Diarrhoea. Minor infections. Headache. Bites and stings.

For tummy upsets, insect bites and stings, coughs and colds and travel advice, choose a pharmacist.

Unsure? Confused? Need help?

For absolutely any questions about your health, choose NHS 111 service.

Grazed knee. Sore throat. Cough.

For minor ailments, grazes, bruises and similar problems, choose self-care.

Lifesaving diagnosis equipment installed at DRI We have introduced a potentially lifesaving tool that can diagnose meningitis and encephalitis within an hour. The tech, called FilmArray, will improve the current diagnosis time of up to seven days. It works by testing cerebrospinal fluid for common pathogens that can cause central nervous infections including viruses, bacteria and yeast. These infections can be fatal and patients who recover can be left with brain

impairment, loss of limbs or deafness. This device means patients will be diagnosed and treated promptly, giving them a better chance of a full recovery. The funding for the equipment has been provided by the Fred and Ann Green Legacy, a charitable trust fund left by local entrepreneurs, which has invested in many projects at the Trust, including the recently opened Fred and Ann Green Eye Centre. Dr Ken Agwuh, Director of Infection Prevention and Control at the Trust, said: “I want to thank the trustees of the Fred and Ann Green Legacy for providing the Trust with this potentially life-saving tool. This crucial technology has been used in a number of other organisations with positive effect and we are proud to be able to offer this device to local people.”

Please note Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust does not endorse any of the companies advertised in this guide.

Serious falls reduction at Tru Between April 2014 and March 2017, we have seen a reduction of 21 per cent in people falling and a 76 per cent reduction in incidents resulting in serious injury and the loss of independence and confidence. Although it’s impossible to prevent all falls in hospital, staff have come up with a number of initiatives and campaigns like #EndPJparalysis and John’s Campaign which have been implemented to drive forward holistic and person centred care and ensure that all risk factors in the environment are identified. The introduction of the Enhanced Care Team last year saw specially trained staff provide individualised care to the most vulnerable patients who receive support to improve their hospital experience and help keep them free from harm. Throughout the next 12 months, we will be continuing to ensure that improvements are made for a third year in a row.

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Improving our response to infection We have seen a substantial reduction in the number of patients developing clostridium difficile (C.Diff) infection for the second year in a row. Between 1 April 2016 and 31 March 2017, the Trust has reduced cases of the potentially serious infection by 19% in comparison to the year before, representing a 40% reduction since March 2015. In the allotted 12-month period, just 26 cases were reported against a Department of Health target of 40, a significant improvement over the past number of years. Clostridium difficile, also known as C. difficile or C.Diff, is a type of bacteria that infects the bowel and most commonly affects people who have recently been treated with antibiotics. The infection is highly contagious, unpleasant and, if left untreated, can be fatal. The reduction, spearheaded by both clinical and medical staff, is due to a number of factors such as increased awareness of the infection amongst the workforce, better antimicrobial stewardship and training, improved cleanliness and an increased emphasis on monitoring patients susceptible to the bug. Improvements have also been made when C.Diff is identified. The Trust’s isolation policy has gotten better, with infected rooms and wards cleared and ‘fogged’ with hydrogen peroxide destroying any spores, making it safe for patients to safely inhabit the area again without fear of infection. Dr Ken Agwuh, Director of Infection and Control at the Trust, said: “Ensuring our patients are safe while they are in our care is a top priority, and improving our infection control measures is a crucial step in this

process. We are very pleased to see such reduction in clostridium difficile for the second year in a row at the Trust and this represents the fantastic improvements we’ve made as a team for the benefit of our patients. “I want to thank every member of staff for their contribution in tackling this infection and also for their dedication to improving the quality of care we offer our patients. Our challenge now is to ensure that we once again build on this achievement and deliver another reduction for the third year in a row.” Between four and eight per cent of people carry the C. Difficile bacteria naturally and harmlessly in their gut flora. The balance between the gut’s good and bad bacteria can be upset with prolonged use of broad spectrum antibiotics. 9

Welcoming carers We are encouraging carers of frail older patients to visit at a time that suits them, in a bid to improve their wellbeing. As frailty is commonly linked with old age, and as people are now living longer than ever, related hospital admissions are increasing every year. Frail older adults are usually weak and have many complex medical conditions which can often require a stay in hospital. They may also be confused and need assistance in dressing, eating and with their general mobility.

The Trust is creating a friendlier hospital experience for its older patients and their carers and have introduced ‘Carer’s Cards’, part of a national initiative called John’s Campaign, which allows carers of those living with dementia to access wards at all times. Extended to frail older patients who need to spend time in Doncaster Royal Infirmary, Bassetlaw Hospital and Montagu Hospital, the Trust is encouraging their carers to visit outside of normal visiting times. Cindy Storer, Head of Nursing and Quality within the Frailty Care Group, said: “Carers help us to gain a better understanding of our patients’ lives and provide valuable insight into their specific needs. Carers play a crucial role in the wellbeing of some of our patients and this is why we have introduced ‘open visiting’ on our wards, so that they can spend time with their frail older relative or friend at a time that suits them. ”As the population ages, we estimate that around 70 per cent of older people will be affected by dementia at some point in their life. Having carers around often helps calm distressed older patients, reduces the risk of falls and helps us to provide better patientcentred care.”

Cindy Storer, Frailty Care Group Head of Nursing

In Doncaster alone, around 33,000 people give their time to help others stay well and independent by being their carer.

Keep norovirus out of hospital this winter Staff at Doncaster and Bassetlaw Hospitals are saying ‘no’ to norovirus this winter by urging patients and visitors to stay away if they have symptoms of the illness. Nicknamed the ‘winter vomiting bug’, norovirus becomes more active during the colder months, making its unfortunate victims feel particularly unwell. Spread via contact with contaminated items, it can rapidly infect close-knit areas such as hospitals, schools and nursing homes. That is why hospital staff are reminding anyone who has nausea, vomiting or diarrhoea not to visit hospital until they have been completely symptom-free for at least 48 hours. If they visit before then, it could mean that they unwittingly pass the tricky bug onto hospital patients and staff.

protecting against the virus especially before meals and after visiting the toilet. Following these simple yet very effective steps, can help keep patients safe and norovirus out of hospitals: • Don’t come to hospital if you have signs of a stomach upset • Always wash your hands thoroughly after using the toilet and before handling food • Wait at least 48 hours after being symptom free before visiting hospital.

Dr Kenneth Agwuh, Director of Infection, Prevention & Control at Doncaster and Bassetlaw Hospitals NHS Foundation Trust, said: “The winter months are here again and with them an increase in norovirus. This infection is a very contagious and can infect anyone, and can have extremely worrying consequences for patients already ill in hospital. That’s why it is so important not to visit until you have been symptom-free for at least a couple of days. An outbreak may mean we have to restrict admissions and visitors to wards to contain the virus.” Although very unpleasant, norovirus usually clears up in one or two days and most people can care for themselves with paracetamol and plenty of fluids. Symptoms include the sudden onset of projectile vomiting, watery diarrhoea, and some people may also experience headaches, mild temperature and stomach cramps. Norovirus is very contagious and can be spread through contact with an infected person, by eating or drinking contaminated food or water, or by contact with contaminated surfaces or objects. Washing your hands regularly is very successful in

Dr Kenneth Agwuh, Director of Infection, Prevention & Control

Rotherham Doncaster and South Humber

NHS Foundation Trust

Wide range of support on offer A Doncaster based health trust may be one of the agencies you are put in touch with for the help and support you need to help you live as independently as possible. Rotherham Doncaster and South Humber NHS Foundation Trust – known as RDaSH for short – provides a diverse range of services across Doncaster. Its head office is based in Balby and services range from memory services, Older People’s Mental Health services, a range of community services, to the hospice, based just off Weston Road. RDaSH has a range of community services to help Doncaster residents to live as independently as possible. These include specialist nurses, ranging from Hepatitis C, Diabetes, Parkinson’s Disease, Respiratory, Multiple Sclerosis and Epilepsy Nurses who you may be put in touch with for support if you have one of those conditions. RDaSH also runs the tissue viability and lymphoedema services in the borough. Other services run by RDaSH include the Doncaster Community Nursing Services, as well as the intermediate care services – which are rehabilitation wards, based at Tickhill Road Hospital – and a specialist falls service, cardiac services and neuro services. Again, you will be put in touch with staff in these services if you need them. Our Community Nursing staff 12

are easy to contact as they have one phone number (01302) 566999. This number has been set up to receive requests for nursing services for patients who are not able to get to their GP surgery and for consultations that are deemed to be needed to be completed in the patient’s home. The service provides access to community nursing services clinical triage, clinical advice and also offers support for professionals wanting to refer patients to our Community Nursing services. It can also be used for self-referral for patients that are currently on the community nurses caseload and can be used by their families/carers. This service is accessible 24 hours, 365 days per year. Meanwhile, St John’s hospice provides day care for residents living with a life limiting condition, as well as an in-patients facility, for those who need care around the clock. Other support on offer includes care in patients’ homes and a day service. There is a Specialist Palliative Care Team on hand seven days a week. The hospice can be contacted for information by ringing the Specialist Palliative Care Team on 01302 566666 Monday to Friday between 8.30am and 6pm, while they can be contacted on Saturdays and Sundays

Photos courtesy of RDaSH communications

between 8.30am and 4.30pm. Nearby is the Living Well Information & Support Service which aims to empower and support the people of Doncaster, by providing quality information and support about cancer to enable residents to make positive changes to their lives to help them live well. Staff can be contacted by emailing stjohnsinfo@rdash.nhs.uk or calling 01302 796919. RDaSH also offers mental health support and patients can contact the Trust on (01302) 566999 to talk to them about their mental health needs. Alternatively anyone needing mental health support or advice can call into the Talking Shop at 63 Hall Gate, Doncaster. The staff allow visitors to browse the full range of information on mental health issues and gain knowledge about the therapies offered by the Trust. Information at the shop includes prevention and self-help literature, the very latest computer-based intervention programmes, as well as an opportunity for a short initial consultation with a health professional if necessary. However, if you or a loved one is experiencing a mental health crisis you should

always ring RDaSH staff immediately on 01302 566999 where someone from the Crisis Team will be on hand to offer support. The Doncaster Older People’s Community Mental Health Services run by RDaSH offer a wide range of services based on the site in Balby. Here RDaSH provides assessment and treatment to older people aged 65 and over with mental health problems, and aged under 65 with a diagnosis of dementia. If you are a patient and need to contact RDaSH please note that the older people’s services work Monday to Friday, between the hours of 8.30am and 5pm. Outside of these hours please contact the Crisis Team on (01302) 798400. The majority of our phone lines are manned 9am5pm Monday to Friday, other than our hospice Specialist Palliative Care Team and our Mental Health Crisis Team, as outlined above. The full range of services on offer by RDaSH can be accessed via this website: www.rdash.nhs.uk or call the health trust’s reception on 01302 796000. For those of you on social media, you can follow RDaSH on Twitter @rdash_nhs or on Facebook by searching RDaSH NHS.

Please note RDaSH does not endorse any of the companies advertised in this guide.

NHS continuing healthcare What is NHS continuing healthcare?

continuing care be reviewed?

NHS continuing healthcare is the name given to a package of care that is arranged and funded solely by the NHS for individuals who are not in hospital and have been assessed as having a “primary health need”.

How will my eligibility for NHS continuing healthcare be assessed?

Where is NHS continuing healthcare provided? If you are eligible, you can receive NHS continuing healthcare in a variety of settings, for example: • in your own home – the NHS will pay for healthcare, such as services from a community nurse or specialist therapist, and personal care, such as help with bathing, dressing and laundry • in a care home – as well as healthcare and personal care, the NHS will pay for your care home fees, including board and accommodation NHS continuing healthcare is free, unlike social and community care services provided by local authorities. You may be charged for these depending on your income and savings.

Who is eligible for NHS continuing healthcare? To be eligible for NHS continuing healthcare you must be over 18 and have substantial and ongoing care needs. You must have been assessed as having a “primary health need”, which means that your main or primary need for care must relate to your health. Eligibility for NHS continuing healthcare does not depend on: • a specific health condition, illness or diagnosis • who provides the care, or • where the care is provided If you have a disability or if you’ve been diagnosed with a long-term illness or condition, this doesn’t necessarily mean that you’ll be eligible for NHS continuing healthcare. To find out whether you are eligible for NHS continuing healthcare, your care needs will be assessed. For more information, see How will my eligibility for NHS continuing healthcare be assessed?

What if my care needs change? Your eligibility for NHS continuing healthcare will be reviewed regularly. If your care needs change, the funding arrangements may also change. For more information, see When will my needs for 14

For most people, the first step is to have an assessment with a health or social care professional using a screening tool called the Checklist Tool. If this screening suggests that you may be eligible for NHS continuing healthcare, a full up-to-date assessment of your needs will be arranged, using a tool called the Decision Support Tool. You should be fully involved in the assessment and decision-making process. Your views about your needs for care and support should be taken into account. If you feel that you need help to explain your views, you may want to ask a friend or relative for support.

Initial screening with the Checklist Tool The Checklist Tool is used to decide whether you should be referred for a full assessment. It helps health and social care professionals to work out whether your care needs may be of a level or type that indicate you may be eligible for NHS continuing healthcare. The Checklist Tool is usually completed when a nurse, doctor, other qualified healthcare professional or social worker is assessing or reviewing your health or social care needs. For example: • a nurse or doctor could carry out the initial screening before you leave hospital • a social worker could do the screening when carrying out a community care assessment After the initial screening, your local clinical commissioning group (CCG) will write to you to confirm whether or not you will be referred for a full assessment for NHS continuing healthcare.

Full assessment with the Decision Support Tool If the Checklist Tool shows that you may be eligible for NHS continuing healthcare, the person who completed it will contact your CCG to arrange a full up-to-date assessment of all your care needs. The full assessment will be carried out by a multidisciplinary team made up of a minimum of two different health or care professionals who are already involved in your care, to build an overall picture of your needs. In some cases, more detailed specialist assessments may be required from these professionals. The information from your assessment will be used to complete the Decision Support Tool. This tool is used to assess whether your main or primary care needs relate to your health, by looking at the following types of care need: • behaviour • cognition (understanding) • communication • psychological / emotional needs • mobility (ability to move around) • nutrition (food and drink) • continence • skin (including wounds and ulcers) • breathing • symptom control through drug therapies and medication • altered states of consciousness • other significant needs For individuals who need an urgent package of care because their condition is deteriorating rapidly, the Fast Track Tool may be used instead. This enables the CCG to arrange for care to be provided as quickly as possible.

What happens after my assessment for NHS continuing healthcare? After your eligibility for NHS continuing healthcare has been assessed, the multidisciplinary team of health and social care professionals who carried out the assessment will make a recommendation to your clinical commissioning group (CCG). The CCG will then write to you advising whether you’re eligible, giving reasons for their decision. For more information about the assessment process, see How will my eligibility for NHS continuing healthcare be assessed?

What happens if I’m eligible? If you’re eligible for NHS continuing healthcare, the next stage is to arrange a care and support package that meets your assessed needs. The CCG will discuss with you: • how your needs and care will be managed • where your care will be given, for example, in your own home or in a care home • which organisation will be responsible for meeting your needs As part of the discussion about how your needs will be met, your wishes should be written down and taken into account.

What happens if I’m not eligible? If you’re not entitled to NHS continuing healthcare, your local authority will discuss with you whether you may be eligible for support from them. If you’re not eligible for NHS continuing healthcare but you still have healthcare needs, the NHS may still pay for part of the support that you need. This is sometimes called a joint package of care.

When will my needs for NHS continuing healthcare be reviewed? If you receive NHS continuing healthcare or any other long-term care funded by the NHS, your needs will be reviewed no later than three months after the initial decision was made about your care. After that, your care needs should be reviewed at least once a year. Some people will need reviews more often than this. The review will consider whether your existing care and support package meets your assessed needs. If your needs have changed, the review will also consider whether you remain eligible for NHS continuing healthcare.

Outcome of your care needs review If your care needs have changed, your package of care may need to be altered. This may mean that responsibility for the funding of your care could also change. Neither the NHS nor your local authority should withdraw from an existing care or funding arrangement without a joint review and reassessment of your needs. You should be informed about any proposed changes, and the NHS and local authority should ensure that alternative funding or services are in place. Content supplied by: NHS Choices has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does NHS Choices endorse any of the products or services.

What is NHS-funded nursin NHS-funded nursing care is care provided by a registered nurse for people who live in a care home. The NHS will pay a flat rate contribution directly to the care home towards the cost of this registered nursing care.

Who is eligible for NHS-funded nursing care? You may be eligible for NHS-funded nursing care if: • y ou are not eligible for NHS continuing healthcare but have been assessed as needing care from a registered nurse • y ou live in a care home registered to provide nursing care

How will my needs be assessed? You should be assessed for NHS continuing healthcare before a decision is made about whether you are eligible for NHS-funded nursing care. Most people don’t need a separate assessment for NHS-funded nursing care. However, if you do need an assessment or you haven’t already had one, your clinical commissioning group (CCG) can arrange an assessment for you.

Outcome of the assessment If you’re eligible for NHS-funded nursing care, the NHS will arrange and fund nursing care provided by registered nurses employed by the care home. Services provided by a registered nurse can include planning, supervising and monitoring nursing and healthcare tasks, as well as direct nursing care. If you’re not eligible for NHSfunded nursing care and you don’t agree with the decision about your eligibility, you can ask your CCG to review the decision.

What is the rate of payment for NHS-funded nursing care? NHS-funded nursing care is paid at the same rate across England. For 2016/17, the rate is £156.25 a week (standard rate). 16

ing care? The increase will be backdated to April 1, 2016 for people who are getting NHS-funded nursing care from that time. This new rate is under review and may change on the January 1, 2017. Before October 1, 2007, there were three different levels or bands of payment for NHS-funded nursing care – low, medium and high. If you moved into a care home before October 1, 2007, and you were on the low or medium bands, you would have been transferred to the standard rate from that date. If you moved into a care home before October 1, 2007, and you were on the high band, NHS-funded nursing care is paid at a higher rate. For 2016/17, the higher rate is £215.04 a week. You’re entitled to continue on this rate unless: • you no longer have nursing needs • y ou no longer live in a care home that provides nursing • y our nursing needs have reduced and you’re no longer eligible for the high band, when you would change to the standard rate of £156.25 a week, or • y ou become entitled to NHS continuing healthcare instead.

Content supplied by:

The Motability Scheme The Motability Scheme allows some disabled people getting DLA, PIP or War Pensioners’ Mobility Supplement to obtain a car, powered wheelchair or scooter. The scheme uses some or all of your mobility benefit payments to cover the cost of “contract hire” or “hire purchase” of an appropriate vehicle. You can also pay an extra amount of money if you want a more expensive vehicle. With hire purchase, the price of the car will be agreed directly with the Motability dealer, and you will own the vehicle outright at the end of the agreement. With contract hire, you won’t own a vehicle, but you will get a new car every three years, full insurance for the driver and passengers, servicing, maintenance and repairs, vehicle excise duty, replacement tyres and breakdown cover. Adaptations to the car can be made if needed, although there may be an extra charge for some adaptations. Under the Motability Scheme, cars can also be adapted for people in wheelchairs. If you don’t need or want a car, you can transfer your allowance to lease a scooter or powered wheelchair. NHS Choices has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does NHS Choices endorse any of the products or services. All information correct at the time of going to print.

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Contact and Support We are here to answer any questions you may have about the Mobility Scheme. You can contact our Customer Services team directly or one of our Scheme partners depending on the nature on your enquiry. Tel: 0300 456 4566 8am-7pm Monday to Friday, 9am-1pm Saturday Monday 9am-11am is our busiest period. You may find it easier to call outside these times.

NHS Choices has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does NHS Choices endorse any of the products or services. All information and figures correct at the time of going to print.

If you have specialist Minicom equipment, call our textphone number on 0300 037 0100 or speak to us through a British Sign Language (BSL) interpreter for Deaf customers who have an enquiry about the Motability Scheme.

Paying for your own care and support Many people who use care and support services will pay for all of the costs. This is known as being a “self-funder”. The cost of your care will vary depending on its type, intensity, specialisation, location and duration. For example, a place in a residential care home will cost hundreds of pounds a week. To make decisions that have such major financial implications, you may want to seek independent financial advice and it’s always worth researching the costs of alternatives first. For example, if you are considering a care home place, the cost should be weighed against the cost of care and support that may help you remain in your current home, such as homecare.

How much will care cost? If you are thinking about your future care needs or are facing immediate decisions about care options, it can be helpful to get an idea how much care can cost. Inevitably, the price you would pay will depend on your particular circumstances and needs. The costs also vary depending on where you live. Unfortunately, care homes and homecare agencies tend not to provide this information publicly but you may find it helpful to search for and contact care services in your area to get some idea of likely costs.

The ‘cap on care costs’ Currently, it is not easy to plan for your future care needs, as it’s hard to estimate how long you will need care for and how your circumstances may change. From April 2020, a “cap” on the costs of meeting your eligible care needs (but not accommodation associated with care or nursing costs) is being introduced. The cap means that, once reached, the local authority will take over paying the cost of their eligible care needs. The cap will not cover your daily living costs. These costs include expenses such as rent, food and utilities and the costs you would face even if you did not have care needs. It is important to note that daily living costs will be a nationally set figure. This figure will be a “notional” amount rather than the actual costs. This is designed to support consistency and enable people to plan. To benefit from the cap once it comes in, you will need to contact your local authority to see if your needs are eligible. If you are seen to have eligible care needs, the local authority will open a “care account” for you. This account records your progress (the amount of costs you have incurred) towards the cap. 18

The cap does not begin until April 2020 and any costs incurred before this will not count towards the cap. The BBC’s care calculator can estimate how much you may have to pay for care services depending on where you live in England, once the new rules are in place. This will give you an idea of how the cap will work for you, but actual costs will vary to reflect your individual circumstances and needs and how they change over time. For more information on how paying for care is changing from 2020, read about the changes in the Care Act.

Ask for help from your local authority It’s worth checking whether you’re eligible for meanstested support from your local authority or other financial support – for example, through a care needs assessment and a financial assessment. Few of us will have the income or ready access to the cash to pay for our ongoing care needs, and you may need to look at selling or remortgaging any property you may own. The new Care Act means more people may be able to benefit from “deferred payments”. Deferred payments can help people avoid being forced to sell their home in a crisis in order to pay for their care by having the council temporarily cover the cost – usually until you sell your property. Following the Care Act, every local authority in England has to make deferred payment agreements available. As an alternative, you may be able to enter an “equity release scheme” with a financial organisation. Equity release can pay for the fees from the value of property you own. However, you should consider which of these options best meets your needs, and what the overall costs to you will be. Before taking such significant financial steps as equity release, you might want to get independent financial advice. You can find information on equity release for care at home from Which? Elderly Care or the Money Advice Service’s equity release information. If you’re planning ahead, you may consider arranging an investment or insurance plan to fund your care. Again, it may be worth taking independent advice on financial arrangements before making major changes. Because of the new rules, there are likely to be more financial products emerging that are designed to help people pay for care. You may also want to explore whether the NHS would meet some or all of your care and support costs, or you

may have entitlement to benefits that may help you meet costs. Read about other ways of funding care.

Advice on paying for care Even if your local authority is not able to help fund your care, it will be able to make an assessment of your care and support needs. From this, the local authority can provide you with access to a range of information and advice available locally. You can also get independent advice from: • The Money Advice Service website: offers information on paying for care or the option to speak to an online adviser. You can call the Money Advice Service on 0300 500 5000. • The Society of Later Life Advisers: the society can also help you find advice on how to make financial plans for care in your old age. • Find Me Good Care: a website of the Social Care Institute for Excellence. It has advice on all aspects of planning and funding social care. • Age UK: has great advice for older people and those planning for their later years. • Carers UK: an excellent resource of advice for carers who need to help someone else. • Which? Elderly Care has a guide to financing care.

Deferred payments if you are unable to pay for care services Care home fees are a big financial commitment, and the decision to go into a care home is often made at a moment of crisis or urgency, such as when being discharged from hospital. This can make finding the money to pay for fees (usually several hundred pounds a week) challenging for people funding their own care. In particular, if you own property outright but have little in the way of savings, you may be expected to fund your own care but have little immediately available money to pay for it. Some people going to stay in a care home for a long time find that they have no option but to sell their property to pay the care home fees. Your council may be able to help you if you are at risk of having to sell your home. Where there is a delay in selling the property, or you don’t want to sell the property immediately, you may be eligible to have your care fee payment “deferred”. This is where the local authority helps you to pay your care fees temporarily, and you repay the costs to the local authority at a later date. If the local authority agrees to the deferred payment and pays the care home fees, it will take payment from the money raised once the property is sold. This can be: • during your lifetime if you choose to sell your home

• once you die, the local authority can be repaid from your estate All councils must offer people the chance to defer payment if they meet a set of eligibility criteria. A deferred payment scheme is only available if you don’t have enough income to cover your care home fees, and you have less in savings than £23,250. In these circumstances, the savings don’t include the value of your property, but does include money in bank accounts. The local authority will put a “legal charge” (similar to a mortgage) on the property and will then pay the remaining care fees in full. You will then be assessed to see whether they are able to pay a weekly charge to the authority. Your ability to pay is based on your income less a set “disposable income allowance” (currently £144 per week). Before considering deferred payments, you should look into whether the property will or won’t be counted in how your capital is calculated. For instance, it may be disregarded because your partner still lives there, and if it is a deferred payment agreement wouldn’t be necessary. It’s wise to get independent financial advice before agreeing to a deferred payment, and it’s worth bearing in mind that choosing deferred payments can impact on some welfare benefits.

Protection for self-funders While you may have the savings in place to afford care services, if you lack the capacity to make the arrangements, the local authority can step in to help. The local authority can also help people who lack capacity by negotiating fees with a care provider and paying them directly. The local authority will need to be reimbursed. Anyone entering into a contract for care services should be given adequate information about the fees. Care providers should supply: • information about the fees charged for various services provided • arrangements for paying the fees • the fees charged for any additional services If your capital falls below the set levels for local authority funding (currently £23,250), you will be eligible for reassessment for help with funding your care. Content supplied by: NHS Choices has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does NHS Choices endorse any of the products or services. All figures correct at the time of going to print.

Age UK Doncaster is the leading charity dedicated to improving the health and wellbeing of older people living in the Doncaster area. Since we began in as Age Concern Doncaster it has been our mission to improve the quality of life of older people across the borough and ensuring their voices are heard in all decisions that affect their lives. An important part of our work has been to develop a range of high quality services responding to the needs of older people. Here are some of the services we currently offer.

Help and Support to live at home

Cleaning Services

Our Home Care service provides personal care to some of Doncaster’s most vulnerable older people. Operating since the early 1980s the service has gained a reputation for providing a reliable, high standard of care. The main areas covered by our Home Care service include Central Doncaster; Town Centre, Balby, Hexthorpe, Cantley, Bessacarr, and reach as far south as Bawtry, Tickhill and Stainton. This service is available to anyone over 50 in the Doncaster area, however we are also able to take on people aged 18 and over who require Home Care and are willing to access the service privately.

This private Cleaning Service offers domestic cleaning to anyone over the age of 50 living in the Doncaster area. Operating week days (Monday – Friday) this service can undertake a wide range of domestic cleaning tasks from a simple hoover and dust, to a full “Spring-blitz”. All the cleaners employed by Age UK Doncaster have completed an enhanced DBS Check and have been fully trained by Age UK Doncaster regarding confidentiality.

Day Services Age UK Doncaster’s Day Service has been providing a friendly and safe place for Doncaster’s over 50s to meet up and socialise since 1996. Currently there are 11 centres running 1 day a week across the Doncaster area. Each of these centres runs from a community venue, be it a church hall or community centre, and offers transport to and from the centre along with a 2 course meal freshly cooked at the centre. The activities available at the centres vary depending on the hobbies and interests of those who attend. The person centred approach means that all the activities we offer are requested by the people who use the service. The Day Service is able to accommodate people living with mild dementia and many other physical or mental disabilities. 20

Home and Garden Services The Home and Garden Service is available to anyone over 50, living in the Doncaster area. This service is able to undertake domestic DIY jobs and gardening. One of the main services offered is the supply and fitting of Key Safes. Our Handypersons are also able to undertake jobs such as building ramps for mobility scooters and repair loose steps. Most jobs are considered and quoted individually, however the service is not able to undertake any work that involves electrics or plumbing.

Volunteering Volunteers are central to the work of Age UK Doncaster. We offer a range of opportunities for people looking to volunteer in their local community. The services which utilise volunteers are; • Day Service • Home from Hospital • Doncaster Carers Service • Advice and Information

We are always looking to recruit more volunteers and appreciate any amount of time people are willing to give. There are many different reasons why people choose to volunteer and Age UK Doncaster aims to support all volunteers to achieve their personal goals.

Training We offer free training to all unpaid and family carers from our main office. Training courses include; • (Basic) Moving and Handling • Health and Safety • Continence • Food Hygiene

Advice and Information The Advice and Information Centre is based on Priory Place in Doncaster Town Centre. This office specialises in all monetary matters including welfare benefits checks This office is open 9am – 4pm Monday to Friday.

A Circle brings people together to help someone who needs it and gives them the opportunity to ﬁnd out what they can best do to help. The Circle then helps to share tasks, and keeps everyone in the loop about how things are going. Members meet every few weeks with the person being supported and their Circle facilitator, who keeps things on track and makes sure that conversations turn into actions. The service is completely ﬂexible, and we’ve had people explore all sorts of things; from spending more time with friends and family, to getting back to their local church or getting out and about more. We’ll work with you to discover what would work best for you.

Doncaster Carers Service | Carers Moving Forward

The Carers Moving Forward service offers support to unpaid and family carers across Doncaster in order to improve their personal wellbeing. With around 33,000 carers living in Doncaster this service recognises and actively promotes Home from Hospital the positive effect these carers have on the local community The Home from Hospital service is run in partnership with by looking after family members, friends and neighbours in Doncaster Council and Doncaster CCG. The service provides their own time. valuable, practical support to people over 18 leaving hospital. All carers known to Doncaster Carers Service receive The support provided by the service involves shopping, signposting to services and local projects as well and are able preparing meals, washing pots and laundry, prescription to contact Doncaster Carers Service directly to discuss any pick up, and aid with compression stockings as well as issues they may be having as part of their role as carer. signposting to other services and provisions available in Doncaster Carers Service also runs the Carers Emergency the Doncaster area. However, this service does not provide Card Scheme. This scheme provides backup support in case personal care. of an emergency. Support is available up to 48 hours in the Since its launch in 2014 this volunteer led service has helped emergency occurs Monday – Friday, or 72 hours during a over 1000 people avoid readmission to hospital and recover weekend or bank holiday. more effectively. More information can be found at the Age UK Doncaster Circles for Independence in Later Life (CfILL) website; www.ageuk.org.uk/doncaster Circles help people to be happier, healthier and more connected with the support of those around them.

Alzheimer’s Society Services in Doncaster If you think you may have a form of dementia, or are caring for a person who has dementia, there are many ways that Alzheimer’s Society in Doncaster can help. Someone to talk to

Memory Café

You can phone at any time during our opening hours to talk in confidence with a member of our Dementia Support Team. Our team are here to listen when you just feel the need to talk, or to offer information on specific issues.

Anyone who has dementia or is caring for a person with dementia is welcome to attend the monthly Cafés. Each Café is staffed by Alzheimer’s Society workers and volunteers. Staff from partnership agencies including Social Workers, Community Psychiatric Nurses and Occupational Therapists are invited to attend the groups. Please contact us for more information including dates and times.

Support from Dementia Support Workers Our Dementia Support Workers give personalised practical and emotional support to people with dementia and their carers. We are in touch with a wide range of services and other organisations throughout Doncaster and can put you in touch with specialists who can help you if your concerns are outside of our expertise.

Home Visits We can arrange for a Dementia Support Worker to visit you at home and provide information, guidance and support.

Information We have a wide range of booklets and fact sheets which include specific information on different types of dementia, care issues and understanding the needs of the person with dementia.

Singing for the Brain An innovative project providing structured musical stimulation for people with dementia and their carers. Singing is an enjoyable activity and provides a way for people with dementia to express themselves and socialise with others in a fun, supportive group. We have two singing for the brain sessions each month.

Carer’s Information and Support Programme The Carer’s Information Support Programme is a series of workshops for people caring for a family member or friend with dementia. The workshops aim to provide you with information and support on topics such as: ■ what is dementia? ■ how you can support and care for someone with dementia ■ the support services that are available ■ planning for the future

Fundraising As a charity we rely heavily on donations to maintain our levels of service. If you would like to help and are able to make a donation of any amount please contact us at the Mexborough office. All donations will be gratefully received.

Membership All members of Alzheimer’s Society receive a monthly national magazine. The more members we have, the greater our lobbying power. Membership is free to carers and people with dementia. Email: doncaster@alzheimers.org.uk

The Alzheimer’s Society has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does the Alzheimer’s Society endorse any of the products or services.

Dementia Friends Programme

Alzheimer’s Society’s Dementia Friends programme is the biggest ever Initiative to change people’s perceptions of dementia to transform the way the nation thinks, ac talks about the condition. Whether you att a face-to-face Information Session or wat the online video, Dementia Friends is abo learning more about dementia and the sm ways you can help. From telling friends ab the Dementia Friends programme to visiti someone you know living with dementia, action counts. So far we have created ove million Dementia Friends who have know and confidence to help people with deme feel understood and included in their com Because, together, we can create demen friendly communities.

How will it work?

We will train and develop a group of volun to spread the word about what dementia and what action individuals can take in the community. We will then ask them to recru Dementia Friends who will then receive a basic information session on dementia an encouraged to take action.

What is a Dementia Friend?

A Dementia Friend learns a little bit more what it is like to live with dementia during Dementia Friends Information Session an turns that understanding into action.

What is a Dementia Friends Champ

Dementia Friends Champions are volunte who run information sessions where they people about being a Dementia Friend in communities. It’s easy to get involved. De Friends Champions will attend a training c receive support as and when they need it be part of a growing network of people cre dementia friendly communities together.

How can I get involved? It’s easy to get involved. Just visit www.dementiafriends.org.uk and book onto a Dementia Friends Information session.

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What should I do now?

Taking on dementia together

For information, guidance and support, please call us on 01709 580543. We are open from 9am to 5pm, Monday to Friday Alternatively you could contact us at: Alzheimerâ€™s Society Doncaster and Rotherham, Room G18, Mexborough Business Centre, College Road, Mexborough S64 9JP

The Care Quality Commission is here to make sure health and adult social care services including hospitals, home and residential care as well as GPs in England provide people with safe, effective, high-quality care. We publish independent inspection reports and ratings about services – information you can use when you’re choosing care for yourself, or a loved one. You can use our website to search for services you might be interested in by geographical area, or by specialism. For example, a care home that might offer specialist care for someone who has dementia. We also welcome your feedback on the care you have received – good or bad. We use this information to help inform our inspections and can alert authorities including local social services, if there are safeguarding concerns about care being provided. You can visit our website at www.cqc.org.uk to find our inspection reports, or share an experience of care. You can also call us to share an experience of care on 03000 61 61 61. Here are some tips to help you choose your care.

Social care Top tips 1

The Care Quality Commission (CQC) registers all care homes and home care agencies. You can find out which ones support specific groups of people, such as people with a learning disability or those living with dementia. CQC’s Chief Inspector for Adult Social Care, Andrea Sutcliffe always uses ‘The Mum Test’: is a care home safe, caring, effective, responsive to people’s needs and well-led? In other words, is it good enough for my Mum (or anyone else I love and care for)? Look for care homes and home care agencies where the staff involve people who use services and their families and carers, and treat individuals with compassion, kindness, dignity and respect.

Whether you are being cared for in your own home or in a residential setting, the staff looking after you need to be skilled, kind and supportive. They should also be capable and confident in dealing with your particular needs. You should always feel that their support is helping you to live the life you want to. A care home will be a home for you or your loved one. Residents should be treated as individuals with their likes and dislikes taken into account. Think about whether a home is close enough to family, friends, and community facilities. Look at how well-led and managed a home is. What does it have in place to ensure that it delivers high quality care? Does it promote meaningful activity and connect the home with the community?

If you or a loved one needs help with day-today care, you can contact your local council’s social services department. They will ‘make an assessment of your needs’ and depending on circumstances, may be able to help you access financial help. For more advice visit Age UK’s website www.ageuk.org.uk /home-and-care.

If you would like to organise your care yourself, you can find a care worker or personal assistant through an agency. Your local social services department should be able to provide details of approved agencies.

CQC’s ratings will identify services as:

Outstanding Good ● Requires improvement ● Inadequate ● This will help you make informed choices around your care. There’s also useful advice on the Social Care Institute for Excellence’s Find me good care website www.scie.org.uk/findmegoodcare/

Safeguarding adults who receive social care is everybody’s business. If you are concerned about the safety of a loved one receiving care, contact the service provider in the first instance. You can also contact social services at your local council. If you feel a crime has been committed, contact the police. You can share your safeguarding concerns with us on our website or contact our National Customer Services on 03000 616161.

The Care Quality Commission has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does the Care Quality Commission endorse any of the products or services.

GP Top tips

If you are new to an area you can find details of local GP services such as doctors’ practices, out-of-hours services and walk-in centres in our online directory of care services www.cqc. org.uk/content/doctorsgps

7 2

You can search any of these services by the name of the service, a place name or your postcode at www.cqc.org.uk

After an inspection, CQC publishes its findings in a report on its website. You can use these reports to check and compare services in your area.

Telephone: 03000 616161 • Web: www.cqc.org.uk

CQC rates all GPs to help people make choices about where they get treatment. This will be on a four-point scale:

Outstanding Good ● Requires improvement ● Inadequate ●

There are already over 1,000 reports about GP practices published on the CQC website.

Last year, CQC launched its new-style inspection reports for GPs – looking at the five key areas SAFE, EFFECTIVE, CARING, RESPONSIVE and WELL-LED – you can use the reports to compare local GPs and choose services.

You can also use these new style inspection reports to find out more about local services and choose the one that is best for your needs.

CQC will also look at how specific population groups are treated and give a rating. For instance how well they serve: Mothers, children and young people, vulnerable older people (over 75s) and people with long-term conditions. People will be able to choose a GP service that rates highly on the areas that matter to them.

We welcome your feedback (good and bad) on the services you, or a loved one, receives from your GP. You can share information with us online at http://www.cqc.org.uk/share-yourexperience-finder or call us on 03000 61 61 61.

/CareQualityCommission

@CareQualityComm

VICTORIA CARE HOME

Registered with the Care Quality Commission

Victoria Care Home is registered to provide residential care for 93 service users. The homely environment is divided into small units each offering specialist care for a variety of care needs including Dementia and general frailty. Victoria Care home is ideally located within Worksop town centre providing ease of access for all. Each person at Victoria care home is recognised as a unique individual and we work closely as a team to meet everyone’s needs. We strive to ensure a relaxed, homely atmosphere, where all are respected and cared for.

• Day care, short and long-term respite care • 24 hour care and support • call system in all rooms • home cooking - special diets catered for • television room • outings & entertainment

Call in for a cup of tea and a chat, you will be made most welcome.

Tel: 01302 327 004

Memorial Avenue, Worksop, Nottinghamshire, S80 2BJ

11 Avenue Road, Doncaster DN2 4AH

Cartello

01909 476416

mbulance

Private Ambulance Services Supporting West Midlands & Yorkshire

• Non emergency patient transfers

Our care workers are trained to the highest standards thereby equipping them with the necessary skills and knowledge to deliver the very best in care standards. We aim to be both accessible and responsive to service users and staff alike as we believe open dialogue enhances and promotes good practice.

• High dependency patient transfers • Repatriation transfers • Organ and blood transfers • Training courses We provide patient transport solutions for NHS organisations, private organisations and private individuals no matter what your requirement. Our service offers transfers from hospitals, clinics, care homes or from train stations, airports and sea ports - we will cater to your needs professionally and at a very competitive price.

0845 45 999 68

info@cartello-ambulance.co.uk www.cartello-ambulance.co.uk 26

Victoria Homecare Ltd is a family run business and we aim to lead the way in Elderly Care by providing a professional, quality service offering choice, reliability, and sensitivity to meet the needs of each service user. Our care and support is personally tailored to meet individual needs, putting the service user and their families at the centre of service delivery. The overall aim of all our services is to ensure that people of all ages can continue to live independently and safely in the environment of their choice. We believe that this promotes a quality of life based on privacy, dignity, independence, choice, rights and fulfilment.

MEMBER

We provide the following services: • Personal Care & Support • Getting up or going to bed • Care following hospital discharge • Escorting to appointments/ social activities • Sitting services/Carer respite • Preparing meals of your choice

• Washing and ironing • Cleaning your home • Companionship • Leisure activities • Assisting with medication • 24 hour and overnight care

For further information, or to discuss your needs please contact us on 01302 733625 or email peter.buckley@victoriahomecare.co.uk

NHS Hospitals and services

in Doncaster and the surrounding area

Doncaster Royal Infirmary Armthorpe Road, Doncaster DN2 5LT Tel: 01302 366666

Montagu Hospital, Adwick Rd, Doncaster S64 OAZ Tel: 01709 585171

Thorne and Moorends

Norton and Askern nd ha n t r u o inf by D a t n S ar B

Adwick le Street and Carcroft

Hatfield

Bentley Sprotbrough

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R an

Wheatley Hills and Intake

Armthorpe

DONCASTER He

xth

by Bal th o S u

lby

Tickhill and Wadworth

Alzheimerâ€™s Society Doncaster and Rotherham, Room G18, Mexborough Business Centre, College Road, Mexborough S64 9JP Tel: 01709 580543

Bessacarr

Edlington and Warmsworth

Mexborough

Conisbrough

orp

Civic Office, Waterdale, Doncaster, South Yorkshire DN1 3BU Tel: 01302 736000

Finningley

rth

Rossington and Bawtry

Woodfield House, Tickhill Road Site, Weston Road, Balby, Doncaster DN4 8QN Tel: (01302) 796000

Unit 1 Ten Pound Walk, Doncaster, DN4 5HX Tel: 01302 812345

Useful contacts A Action on Elder Abuse 020 8835 9280 We work to protect, and prevent the abuse of, vulnerable older adults. Action on Elder Abuse, PO Box 60001, Streatham SW16 9BY I www.elderabuse.org.uk I enquiries@elderabuse.org.uk Admiral Nursing DIRECT 0800 888 6678 This helpline has been set up to provide people with an opportunity to talk through their worries and concerns about themselves, friends or relatives with dementia. The lines are open on Tuesdays and Thursdays between 11am and 9pm. Callers can leave messages any time and request a call back. I www.dementiauk.org I direct@dementiauk.org Age UK Doncaster 01302 812345 Unit 1 Ten Pound Walk, Doncaster, DN4 5HX I Admin@AgeUKDoncaster.org.uk I www.ageuk.org.uk/doncaster Alzheimer’s Society Doncaster and Rotherham 01709 580543 Room G18, Mexborough Business Centre, College Road, Mexborough S64 9JP I doncaster@alzheimers.org.uk I www.alzheimers.org.uk Arthritis - National Rheumatoid 0800 298 7650 Arthritis Society (NRAS) or 0845 458 3969 Provide information, support and advice for people living with Rheumatoid Arthritis. I www.nras.org.uk C Care Quality Commission (CQC) 03000 616161 National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA I www.cqc.org.uk I enquiries@cqc.org.uk Cruse Bereavement Care 0844 477 9400 Cruse Bereavement Care is here to support you after the death of someone close. I www.cruse.org.uk I helpline@cruse.org.uk D Dial Doncaster 01302 327800 Unit 9, Shaw Wood Business Park, Shaw Wood Way, Doncaster DN2 5TB I advice@dialdoncaster.co.uk I www.dialdoncaster.co.uk Disability Benefits – for 0845 712 3456 Disability Living Allowance and Attendance Allowance I Textphone: 0845 722 4433 I www.direct.gov.uk/en/Dl1/Directories DG_10011169 Doncaster Partnership 01302 637566 for Carers (DPfC) The Carers House, 2 Regent Terrace, South Parade, Doncaster DN1 2EE I dpfc@doncastercarers.org.uk I www.doncastercarers.org.uk

E Elderly Accommodation Counsel 0800 377 7070 A national charity that aims to help older people make informed choices about meeting their housing and care needs. It is now more commonly known as EAC. I www.eac.org.uk I info@firststopadvice.org.uk

I Integrated Care Council 01379 678243 (Formerly the National Homecare Council) The Integrated Care Council is a body which brings together British public and independent sector organisations who commission or directly provide support for people living at home. M Mind (National Association 020 8519 2122 for Mental Health) The leading mental health charity in England and Wales. We work to create a better life for everyone with experience of mental distress. I www.mind.org.uk I contact@mind.org.uk N National Osteoporosis Society 0845 450 0230 Advice, information and support group for people with osteoporosis. I www.nos.org.uk NHS 111

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North East Doncaster CAB 01302 846745 - Stainforth Methodist Church The Hope Centre Stainforth Methodist Church, Church Road, Stainforth, Doncaster, South Yorkshire DN7 5NS North East Doncaster (Thorne) 0344 499 4137 Citizens Advice Bureau Thorne Office, Marriott House, 5a Browns Lane, Thorne, Doncaster, South Yorkshire DN8 5AF I advicecabthorne@fsmail.net I www.citizensadvice.org.uk/northeastdoncastercab P Parkinson's Disease Society 0800 800 0303 I www.parkinsons.org.uk R Royal Voluntary Service 0845 608 0122 A volunteer organisation that enriches the lives of older people and their families across Britain. We support older people by giving time and practical help to help them get the best from life. Royal Voluntary Service, Cardiff Gate, Beck Court, Cardiff Gate Business Park, Cardiff CF23 8RP I www.royalvoluntaryservice.org.uk S Stroke Association 0845 3033 100 Advice and information for stroke patients and their families. I www.stroke.org.uk T The Department of Work and Pensions I www.dwp.gov.uk The Pension Service 0845 606 0265 I www.dwp.gov.uk/about-dwp/customerdelivery/thepension-service Every possible care has been taken to ensure that the information given in this publication is correct at the time of going to print. Whilst the publisher would be grateful to learn of any errors, it cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without prior written consent of the copyright owners. Octagon Design & Marketing Ltd. ©2017. Hawks Nest Cottage, Great North Road, Bawtry, Doncaster, South Yorkshire, DN10 6AB. Telephone: 01302 714528 Options Doncaster is published by Octagon Design and Marketing Ltd with editorial contributions from Doncaster Metropolitan Borough Council, Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust, Rotherham Doncaster and South Humber NHS Foundation Trust, the CQC, Age UK Doncaster, the Alzheimer’s Society and NHS Choices. The editorial contributors have not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor do the editorial contributors endorse any of the products or services.

Dr Anderson Lodge Dr Anderson Lodge is:

A Care Home with Nursing (Nursing Home) with 60 registered places.

• Older People (Over 65) - 29 Residential & Nursing places

Care for elderly frail people who need help with day to day living and also have medical problems which require the attention of trained nursing staff.

We are here to

give a helping hand We offer a wide range of services from personal care and support, meal prep and cleaning services DIY and more. We provide a friendly and compassionate approach to your domiciliary needs, tailoring services to suit each individual and allowing adults to make the most of homely comforts.

Telephone: 0800 804 4302

Email: info@balbycare.com • Web: www.balbycare.co.uk

• Dementia (Over 65) - EMI 11 Residential places

• Dementia (Over 65) - EMI with Nursing care 20 places East Lane, Stainforth, Doncaster, South Yorkshire DN7 5DY

Telephone: 01302 350003

Notes

OCTAGON

DESIGN PRINT SUPPORT

Care for older people with dementia, including Alzheimer’s disease, who need a secure environment and also have medical problems which require the attention of trained nursing staff. Care for the Elderly Mentally Ill (EMI).

DE S IG N & M A R K E T ING LTD

To advertise in this publication please call the sales team on 01302 714528 Hawks Nest Cottage, Great North Road, Bawtry, Doncaster, South Yorkshire DN10 6AB 01302 714528 | www.octagon.org.uk | info@octagon.org.uk

Caring is what we do best...

Not all care homes are the same, why not call in and see for yourself? 01302 725272

Designed & Compiled by Octagon Design and Marketing Ltd., Hawks Nest Cottage, Great North Road, Bawtry, Doncaster, South Yorkshire, DN10 6AB. Tel: 01302 714528